Customer Project Manager Resume Sample
Daniela Dickinson
731 Isaias Crescent,
New York,
NY
+1 (555) 737 3566
Work Experience
Customer Project Manager
06/2017
-
PRESENT
Chicago, IL
- Thorough understanding of HP’s organization & operations, including key business rules, and alignment with HP GBU go-to-market strategies, partner segmentation, key programs & initiatives, structure and business model
- Expertise in MS Visio, PowerPoint, Project, Excel and Access
- Manage projects from requirements gathering, to design, to implementation and assessment
- Keep track of all moving parts and ensure projects are on schedule and within budget
- A background in sensor technology
- A good track record of major product deliveries
- Experience working and collaborating with sales, product management, customers, engineers, and third-party vendors to ensure that the product vision is executed
- Work with project management tools such as MS Project, Smartsheets, and Visio
Senior Customer Project Manager
07/2011
-
12/2016
Chicago, IL
- Experience with project and time management, with the ability to create and manage Gantt Charts, timelines and milestones, and more
- Management experience or supervisory equivalent
- Experience managing projects from initiation through delivery
- Experience working in a medical device or FDA industry
- Take full accountability over project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition as per forecast
- Act as primary point of contact for the customer, organising all project team interaction with the customer (correspondences, emails, calls, meetings, ...)
- When required, manage partners & suppliers executing the project in full compliance with Schneider-Electric processes, health, safety & quality instructions and governance principles
ICT Customer Project Manager
06/2008
-
06/2011
Boston, MA
- Take all necessary actions to correct any deviations or quality issues occurring during project execution
- Post Project perform review and conduct Lessons Learned session with stakeholders to share feedback
- Actively pursue further Data Center Care offerings for the customer, and
- Maintain strong interaction with project Account Support Managers (ASMs) to coordinate proactive measures and hardware updates
- Chassis System and Powertrain System project management
- Meetings with customers discussing requirements, changes and timing
- Costing engineering changes
- Identify and elevate resource needs or surplus
Education
Waynesburg University
2004 - 2008
Bachelor's Degree in Engineering
Professional Skills
- Combine technical expertise with good communication skills, excellent presentation and consultative selling skills
- To be able to perform in this role, Persuading & influencing skills in addition to leadership skills are required
- Strong leadership skills including leading a team, employee mentoring and development, and the ability to empower others through delegating responsibility
- Analytical, detail-oriented with excellent planning and problem solving skills
- Excellent verbal and written communications skills including presentations to various levels within an organization
- Leadership ability to lead global teams in a matrix environment. Strong networking and relationship management skills
- Strong Project Management and Customer Relationship skills
How to write Customer Project Manager Resume
Customer Project Manager role is responsible for leadership, customer, planning, reporting, english, influencing, manufacturing, business, interpersonal, organization.
To write great resume for customer project manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Project Manager Resume
The section contact information is important in your customer project manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Project Manager Resume
The section work experience is an essential part of your customer project manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer project manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer project manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Project Manager resume experience can include:
- Proven management skills and experience e.g. experience as line manager, PMI certificates
- Demonstrated skills in multinational team facilitation, meeting controls, budgeting, project risk analysis, and effective reporting
- Good Financial Acumen & Analysis Skills would be highly appreciated
- Strong analytical skills and insight development
- Strong leadership profile with remarkable skills related to sense of direction, driving, control, problem solving, team work,initiative and ethic
- Effective communications skills,
Education on a Customer Project Manager Resume
Make sure to make education a priority on your customer project manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer project manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Project Manager Resume
When listing skills on your customer project manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer project manager skills:
- Excellent communication skills proven by an experience with presenting to C-Level Management,
- Communications - oral skills for presentations and written skills to create reports and memos
- Strong, demonstrated project management skills exhibited in a cGMP environment are requirements
- Strong organization, planning and customer service skills
- Excellent communication skills (written and verbal), including the ability to understand complex technical topics
- Good leadership skills and being an appreciated Team player are required
List of Typical Experience For a Customer Project Manager Resume
1
Experience For Senior Customer Project Manager Resume
- Working experience in the field, thereof at least 3 years of working experience in managing customer design-in projects
- Proven experience managing varied Projects in a number of different environments
- Consultative Selling Skills would be ideal
- Domain experience: (Radio Access Network, Mobile Telecom experience)
- Prior experience as a Senior Project Manager or Program Manager leading diverse teams within a matrix environment
- Skills in the field of RF- and/or microwave engineeringas well as analog and digital signal processing
- Self-driven negotiator with analyzing and problem-solving skills
- Very strong Radio knowledge wrt Ericsson RAN products and experience in technical reporting
2
Experience For Voice of the Customer Project Manager Resume
- Min years of experience: 5 years Industry experience with some time in a Project Management Role
- Min years of experience: 5 years Project Management experience
- Working knowledge of Microsoft office, including strong knowledge of Microsoft Access and Excel
- Supporting complex productions and high revenue customers to achieve good customer retention rates and revenue growth
- 5 Monitor and control Project progress versus budget spending. Ensure full & effective reporting to management (reports, project reviews, …)
- At least 8-year working experiences in the role as customer project manager in telecom industry
- BS in an Engineering Discipline or related field of study (or equivalent experience)
- Domain experience: lead customer projects securing that project goals are met
- Min 6 years of working experience with at least 3 years at the similar role
3
Experience For Experienced Customer Project Manager Resume
- Demonstrates an in-depth understanding of key HP Services’ operational policies, processes and methodologies applicable to project management
- Ensure customer input to the project is received in a timely and effective manner in order to meet project objectives and schedules
- Experience in project management and delivery roles
- Experience in project management or in like roles/businesses
- Customer management Build up relationship and maintain excellent.communication and team build spirit for internal and external customer base
- Technical acumen – technically strong and well respected
- Min 3 years of experience at similar position
4
Experience For ICT Customer Project Manager Resume
- Agile knowledge and experience, Scrum Master certification is required
- A previous experience with 3rd party suppliers is required
- Manage and foster strong supplier relationships
- Domain experience: RAN rollout project
- Min years of experience: 10-15 years
- Min years of experience: (7 years, 3 of which in Project Management)
- Min years of experience: 7 to 10 years
- Domain experience: Project Management in OSS/BSS SI projects, MS Tools/operations delivery
5
Experience For Customer Project Manager / Programme Manager Resume
- Senior or at least experience certificated Ericsson Project Manager
- Min years of experience: 7
- Domain experience: Service Delivery, RAN
- Be part of a Global CPM Team, share experiences and develop the CPM discipline: simplify processes, methods and tools with creative ideas
- Agile knowledge and experience, Scrum Master certified
- Experience in the broadcast and media sector would be beneficial
- Min years of experience: 8
- Proven ability to work in an ambiguous environment and collaborate across multiple
6
Experience For Customer Project Manager, Pcms Resume
- Domain experience: RAN, Transmission, NSB, SAQ
- Domain experience: RAN, Wireless, 3GPP, LTE
- Experience in the ICT sector required
- Project management experience
- Supervise tasks allocation and priorities as needed
7
Experience For Customer Project Manager OSS / BSS Resume
- Domain experience: A background managing Systems Integration Projects
- Min years of experience: 10-15 years with 7-8 years in Project Management
- Domain experience: Telecommunication projects
- Substantial in-field experience from sales/solutions
- Prior AT&T TURF program knowledge required
- Site Acquisition process knowledge and experience required
- RAN Network Site Build Project Management experience
- Domain experience: Network/IT Roll-out (Telecom)
- Min years of experience:8 yrs
8
Experience For Snr Customer Project Manager Resume
- Leading a global cross functional team of engineering, manufacturing, purchasing, quality, and operations
- Developing deployment schedules and plans and implementing according to those plans through to completion
- Developing project plans; inclusive of the following elements, utilizing the Philips Project Management Methodology
- Leading and managing the development and manufacturing of Americas Tier 1 and Satellite products for Continental transmission business unit
- Coordinating internal partner teams, sometimes with multi-regional members, and holding them accountable for task completion
- Developing and maintaining knowledge on Equinix products and services
9
Experience For Customer Project Manager Ndo Resume
- Managing of projects concurrently at varying levels of complexity
- Coordinating internal stakeholder teams, sometimes with multi-regional members, and holding them accountable for task completion
- Acting as the primary interface between Bosch and external customers
- Communicating timely, clear updates, risk assessment and issue resolutions to clients
- Resolving standard and non-standard customer requests and issues related to their deployments
- Conducting regularly scheduled customer meetings and internal partner meetings
- Conducting regularly scheduled customer meetings and internal stakeholder meetings
- Ongoing management of Pinpoint Marketing strategy
10
Experience For CSI Customer Project Manager Resume
- Ensure responsibility for the overall success of planning and implementing a project that meets customer needs
- Support into the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the projects delivered
- 2 Work closely with Sales & Tendering team to facilitate project handing over
- Occupational Health & Safety (OHS) Leading & supervising
- Work closely with Sales & Tendering team to facilitate project handing over
- Leads customer projects including following tasks from sales phase to after sales phase
- Assure prime customer interface including Customer Executives during project execution
List of Typical Skills For a Customer Project Manager Resume
1
Skills For Senior Customer Project Manager Resume
- Strong sales orientation with excellent verbal and written communication skills and an ability to present to all types of customers
- Managing and effectively communicating across all project stakeholders, including capability to work in the C-suite, as well as third party vendors
- Customer Service skills, including conflict resolution and influencing
- Demonstrated experience in the end to end delivery, including managing Financials & costs of complex telecommunications projects
- Self-motivated, problem-solving personality enhanced by analytical thinking skills,
- Results oriented, critical thinking and problem solving skills
- Advanced planning, co-ordination and people management skills, managing project team to achieve desired business outcomes
- Review marketing materials and consult with product managers to ensure the right messaging is employed to effectively capture our audiences
2
Skills For Voice of the Customer Project Manager Resume
- Solid technical background with understanding or hands-on experience in software development, business applications maintenance and infrastructure operation
- Client-orientated skills and focused on achieving Clients’ expectations
- Consultative selling skills, customer and market insight,
- Works effectively in complex and ambiguous situations
- Responds effectively to the positions of others
- Min years of experience: 10 years industry experience
- RAN or MW rollout experience (as a PM or IM) is strongly desired
- Analytical and deductive skills
- Experience in contract and risk management as well as a solid understanding of the supply chain process and working with large, cross functional teams
3
Skills For Experienced Customer Project Manager Resume
- Communication skills for managing relations with customers
- Proven experience in a high pressure, customer facing role
- Past Proven Experience as Responsible of complex projects: multi-BGs, multi-techno ..
- Solid Experience in passive optical network deployments as a mandatory
- Domain experience: RAN rollout forecast , Microwave rollout experience, mobile broadband , In building solutions
4
Skills For ICT Customer Project Manager Resume
- Min years of experience: 10 years as total experience but 3 years into Network Roll Out Project Management
- Domain experience: RAN, 2G, 3G, 4G Project Rollout experience
- Min years of experience: 7 years industry experience
- Building a strong relationship with the product management and development teams at the customer, and managing technical support & training
- Being qualified and experienced with such technologies as Cloud, BSS, OSS,
5
Skills For Customer Project Manager / Programme Manager Resume
- Experience managing project budget, working capital and Cash-flow metrics
- Drives ongoing business improvement using lessons learned, best practices, and transformation experiences
- Experience in the industrial process controls and instrumentation field in Sales, Marketing or Engineering functions
- Experience managing and negotiating with 3rd Parties (ASPs)
- 1 Experienced in delivering Power Monitoring or SCADA Systems
- Improve effectiveness of critical functions within the direct responsibility of the individual project team through metrics monitoring and tracking
6
Skills For Customer Project Manager, Pcms Resume
- Budget Planning, right skill hiring
- Ery good technical knowledge of E2E Telecommunication and BSS Architecture and common technologies, preferably with focus on Charging/Billing/CRM,
- Proven track record in delivery of complex integration projects or in managing turnarounds of projects conducted in challenging environment,
- Monitor and control Project progress versus budget spending. Ensure full & effective reporting to management (reports, project reviews)
- Experience using MBNL’s project management tools and systems, such as EPM
7
Skills For Customer Project Manager OSS / BSS Resume
- Experience working with Service provider and Air Transport Industry
- Frequent and effective customer communication to improve sales-post ranking and quality survey
- 3 PLC/OPC programming experience
- Five-Eight years of experience managing projects/program
- Strong business acumen and understand how to leverage HP’s portfolio and change the playing field on the competitors
- Specific knowledge of and experience with Drug Product processing and equipment is highly desirable
- Good communicator and relationship builder, managing senior stakeholders within Ericsson and the client
- Experience managing large OSS / BSS and Core and Cloud projects
8
Skills For Snr Customer Project Manager Resume
- Waterfall and Agile Project Management (SCRUM, Kanban) including respective work experience,
- Working experience in project management,
- Demonstrates an in-depth knowledge of key Services’ operational policies, processes, and methodologies applicable to project management
- Learns from experience and makes appropriate changes in behavior
- Willingly shares expertise and experience with others
- Experience as a Project Manager
- Several years IS/IT project experience
9
Skills For Customer Project Manager Ndo Resume
- Min. 5 years of experience in related field
- Direct customer interface experience required
- Experience in management of network rollout as well as operational delivery contracts
- 3rd pp (3PP) supplier management experience
- Experience within the telecommunications
- Excellent communicator, decision maker, team builder
10
Skills For CSI Customer Project Manager Resume
- 3rd party supplier’s management experience
- 2) Four to six years’ experience in project management, and/or related functional areas in a communication companies
- Project leadership experience in ICT Industry
- Proven expertise in project management methodologies and tools
- Demonstrates in-depth knowledge of cloud and IT knowledge
- Data center experience, including familiarity with infrastructure equipment involved, daily operations, and service delivery concepts
- BEng/BSEE and 8-10+ years of experience
List of Typical Responsibilities For a Customer Project Manager Resume
1
Responsibilities For Senior Customer Project Manager Resume
- Handle customer & stakeholder engagement: manage customer relationship building confidence & trust. Ensure project progress arranging meetings & customer events
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- Manage project teams performance against agreed delivery plans with Ericsson’s customers and hold team accountable to committed deliveries e.g. run rates at baseline or as per change request
- Strong leadership, analytical, organizational and problem-solving skills
- Strong analytic skills and ability to support definition of processes to increase efficiency
- Demonstrated ability to effectively communicate with all levels in the organization
- Strong communication skills and proficiency in verbal and written English is essential
- Negotiation, persuading & influencing skills,
- : One to two years of general experience and one to two years of specialized experience in marketing, social media marketing or related required
2
Responsibilities For Voice of the Customer Project Manager Resume
- Strong business understanding with distinct result orientation and strong attention to detail
- Experience in networking, tcpip, firewall configurations; Software Development experience in similar products (optional)
- Prior experience managing projects related to Optical Products would be advantageous
- Min years of experience: 2 years' experience
- Good Project Management Experience in Telecom/IT Sector
- Influence and convince skills
- Domain experience: (Radio Access Network, Mobile Telecom experience )
- Highly customer oriented, self-motivated and has excellent interpersonal skill
3
Responsibilities For Experienced Customer Project Manager Resume
- Min years of experience: 8 Years of Experience
- Proven project management experience on Median Core and Radio Access Network Deployment (turnkey and non-turnkey)
- Min. 3 years proven experience as project / tender manager
- Self-motivated and able to work effectively under pressure on tight timelines
- Prior international experience/assignment
- Finnish language skills are highly appreciated
- Danish language skills are highly appreciated
- Estonian language skills are highly appreciated
4
Responsibilities For ICT Customer Project Manager Resume
- MAXimum years of experience: 3-5 Years’ experience as a project manager or relevant customer project delivery role
- Demonstrates strong self-control and emotional intelligence
- Proven ability to organize, prioritize and manage multiple tasks and concurrent projects
- Leadership, Consultative skills
- Strong motivation and interest in learning new technologies, working on projects and travelling on the frequent business trips to customers
- Domain experience: Consulting or Systems Integration (OSS,BSS, Charging Systems)
- Experience on working with matrix organizations, leading virtual and multi-cultural teams
- Experience of WLAN, BT and connectivity solution Engineering or FAE or Marketing
- Domain experience: BSS, OSS, IT (OSS-RC, Charging and Billing Systems, Multi Mediation, Revenue Manager, Catalog and Order Management, CRM)
5
Responsibilities For Customer Project Manager / Programme Manager Resume
- Experience in managing end-to-end Managed Services delivery including NOCs, Field Force, Technical Support and Service/Helpdesk operations
- Experience using Prince 2 methodologies in a PMO or Project Management environment
- Experience working with external customers
- Experience working with cross functional international teams
- At least five years’ experience of managing large-scale or global programs within an international telecommunications company
- Experience of successfully completing customer implementations with high customer satisfaction
- Experience working on IMS projects would be highly regarded
- Experience managing 3rd Parties (ASPs)
- +6 years of experience in Telecommunication or IT sector
6
Responsibilities For Customer Project Manager, Pcms Resume
- Experience as an engineer in the telecoms industry
- Experience as a team member on a project
- Experience managing cross functional teams of technicians and engineers
- Min years of experience: 6 yrs
- Able to learn from mistakes and can demonstrate a can-do approach after set-backs
- Domain experience: Core Network or, Wireless
- Domain experience: RAN, Wireless, telecom
- Min years of experience: 4 years +
- Domain experience: RAN, Wireless, 3GPP, Telcom
7
Responsibilities For Customer Project Manager OSS / BSS Resume
- Domain experience: Telecom Network Rollout
- Min years of experience: 2 a 3 years
- Domain experience: Network Roll Out of access nodes
- Min years of experience: (7 years, 3 of which in Project Management )
- Domain experience: OSS & Cloud
- Monitor progress against a baseline plan and allocate tasks and priorities as needed
- Min years of experience: 3 ~ 5 years
- Min years of experience: 6+ Years
- Domain experience: Cloud / NFV / INFRA
8
Responsibilities For Snr Customer Project Manager Resume
- Utilizes a base knowledge, processes and terminology needed for effective project management
- Technical knowledge and experience for: MV&LV Switchgears; Power&Distribution Transformers; Energy Monitoring/SCADA
- Experience in Automotive Engineering and Product development and 3 years in program management position
- Experience in engineering and product development for transmission control system
- Experience in Automotive Engineering and Product development and 3+ years in a program management position
- Experience in Automotive Engineering and Product development and 5+ years in a program management position
9
Responsibilities For Customer Project Manager Ndo Resume
- Mobile SW or HW development experience and Understanding Major mobile Korea OEMs mobile development cycle
- Good understanding of R&D in general
- GDC PM and NAM Market PM receive PM Ops daily report that indicate NTP Validation Milestones have been achieved
- Desired experience with Data Center infrastructure projects
- Well organized, result oriented, pro-active & a good team player
10
Responsibilities For CSI Customer Project Manager Resume
- Automotive powertrain experience
- Up to 36Kv MV Switchgear technical knowledge and site experience
- Customer, supplier and sub-contractor management experience
- Well organized, result oriented, pro-active & a good team player,
- Experience with MS Project/Word/Excel/PowerPoint
- 3rd pp supplier’s management experience
- Experience in Project / Program / Sales Management
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