Customer Quality Engineer Resume Sample
Francis Ritchie
79197 Mayer Stravenue,
Houston,
TX
+1 (555) 878 9227
Work Experience
Senior Customer Quality Engineer
10/2017
-
PRESENT
Chicago, IL
- Leading customer audit during project development phases
- Limited domestic and/or international travel, as required
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Competent knowledge of quality core methods for customer projects
- Experience in handling of customer communication
- Applies in-depth understanding of how own discipline integrates within the segment/function
- Accountable for key foundational customer accounts, along with resolving complex issues
- Drives resolution to systemic issues within the organization
- Accountable for ensuring the robustness of root cause analysis and problem solving utilizing Six Sigma methodology and Woodward Quality Management System processes
Customer Quality Engineer
12/2010
-
04/2017
Chicago, IL
- Maintain and improve data collection systems and analytics to provide actionable information to drive continuous improvement
- Manage the warranty metrics and policies to evaluate claims for legitimacy
- Utilize customer satisfaction surveys to drive product and process improvements. Provide input to customer requested surveys, contracts and RFQ’s
- Support the PQD Quality Manager with regional and global quality strategies and initiatives related to Customer Quality
- Represents as the main contact to deal with quality issue for NA customers, once the root cause identified, be in touch with operation quality manager in plant to implement corrective actions
- Coordinate North America Customer planned on-site visits to Eaton manufacturing facilities for Line, Process, Product or System Audits with the respective manufacturing sites
- Ensure the communication and implementation of Customer Specific Requirements (CSR) and Customer Relationship Review (CRR) within our North America manufacturing facilities, distribution sites
Intern Customer Quality Engineer
04/2004
-
08/2010
Phoenix, AZ
- Leads action, as appropriate
- Familiarity with regulatory and compliance requirements. Site Specific
- Skilled to use computer and tools like Excel, Power point, Minitab, Outlook or Lotus Notes
- Working experience from a multinational company
- Practical experience in leading quality improvement activities/projects
- Capture customer issues and complaints, investigate, resolve to root cause and assure closed loop short term and long term corrective action
- Collaborate with cross functional team members including Manufacturing Quality, Supplier Quality, Engineering, Service and Operations to drive an effective closed loop corrective action process to improve overall product performance and customer satisfaction
- Engage with Data Analysts to obtain data, monitor, analyze and report product line performance metrics including warranty rate, out of box rate, and field failure rate to proactively identify issues and improvement opportunities
- Initiate, assign, investigate and manage closure of corrective actions, including Customer Escapes/Field Campaigns, and warranty performance improvement projects
Education
Missouri University of Science and Technology
1998 - 2003
Engineer's Degree in Engineering
Professional Skills
- Demonstrate strong problem-solving skills, excellent personal and team organizational skills and effective time management
- Excellent verbal and written communication skills, along with strong analytical problem solving skills
- Excellent communication, presentation and interpersonal skills are required as well as strong English business writing and speaking skills
- Demonstrated experience on 8D methodology and strong problem solving tools/skills (brainstorming, fishbone, 5W’s, etc)
- Strong practical mathematical (statistical) skills, analytical and problem solving skills
- Excellent organizational, issue management skills and outstanding interpersonal and teamwork skills
- Strong verbal, written communication skills, and presentation skills
How to write Customer Quality Engineer Resume
Customer Quality Engineer role is responsible for english, interpersonal, presentation, analytical, microsoft, computer, customer, manufacturing, auditing, teamwork.
To write great resume for customer quality engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Quality Engineer Resume
The section contact information is important in your customer quality engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Quality Engineer Resume
The section work experience is an essential part of your customer quality engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer quality engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer quality engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Quality Engineer resume experience can include:
- Customer issue statistical analyses to drive internal continue improvement through design, process or supplier quality improvement and build relationships with Global Accounts and Key Regional Distributors and Customers within US
- Support Division Customer Quality manager to manage initiatives aimed at driving customer satisfaction, robust effective corrective action plans, while focusing on achieving Key Performance indicators such as Warranty, Customer DPPM and overall Customer Satisfaction
- The ability to demonstrate sound technical writing and business writing skills is required
- Strong communication, cooperation, and influence skills
- Effective presentation skills and ability to respond to questions from customers and managements
- Effective at descripting problems, collecting evidence, investigating root-cause
Education on a Customer Quality Engineer Resume
Make sure to make education a priority on your customer quality engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer quality engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Quality Engineer Resume
When listing skills on your customer quality engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer quality engineer skills:
- Good verbal, written, and administrative skills, including computer skills (word processing, graphics, spreadsheet, Minitab, etc.)
- Excellent English verbal, written communication skills, and presentation skills
- Has strong computer skills including programming experience with LabView or equivalent
- Excellent interpersonal skills with a track record in building strong customer relationships
- High level of Microsoft Office skills (PowerPoint, Word, Excel) with Advanced skills in Excel including PivotTables and the ability to analyze data
- Excellent interpersonal and excellent verbal and written communication skills
List of Typical Experience For a Customer Quality Engineer Resume
1
Experience For Senior Customer Quality Engineer Resume
- Strong interpersonal communication skills in a multi-national working environment
- Strong communication (oral & written), presentation and organizational skills
- High level of independent thinking and decision making skills
- Provide detail to suppliers for related investigations along with expectations, analyze supplier reports and effectively correlate into BD report action plans
- 1) More than 3 years of prior experience in quality management
- Experience in an ISO regulated industry and/or GQP/GMP experience required
- Sound knowledge and skills in quality management/project management
- Knowledge of computer skills (Excel, Word, Power Point, Outlook)
- Communication skills on different levels
2
Experience For Operations & Customer Quality Engineer Resume
- Problem/puzzle solving skills
- Excellent program management and organization skill
- Prior experience as Q.A. Engineer
- Working experience in any of following areas Process, Test, Product, Application, Quality in semiconductor providers, tier1 customers or OEM
- Communicating the root cause, containment, effective and permanent corrective actions to the Customer
- Experience working at manufacturing companies in the Quality and/or Process Engineering field
- Good knowledge of drawing in terms of reading and interpreting ANSI and ISO standards
- By communicating with CTS or customers, collecting effective complaint information, implement containment actions at plant to protect customers
- Customer Service: communicate clearly, resolve conflict, problem solving leadership, strong customer service ethic
3
Experience For OEM Customer Quality Engineer Resume
- An ability to work cross functionally and promote good working relationships
- Emiconductor Experience, preferably in failure analysis or product engineering discipline
- Knowledge of and experience in problem solving tools such as 8D, 5 whys and fishbone Analysis
- Quality Assurance experience in the automotive industry (preferably dealing with castings or machined parts)
- Automotive Engineering knowledge and experience
- If the survey or self-assessment involves multiple manufacturing plants, he or she needs to consolidate and compile as one Pall’s response
- Customer quality or manufacturing quality experience is an added advantage
4
Experience For VW Customer Quality Engineer Resume
- Host ongoing customer quality reviews and proactively share Quality Health Assessment of Customer experience with Micron products
- Quality Engineering experience in the automotive industry
- Min. 3 year experience in quality assurance in a mass production environment
- Entry level to 5 years of experience with CRM/ERP application setup/implementation
- Ensure world class Customer Quality Experience, accountable for the customer’s product quality and reliability
- > 5 years’ experience as Quality Engineer in front of customers or similar position
- >2 years’ experience in quality of optical interconnect products and processes, preference to major international key-players companies
- Finish defect modules analysis report, investigate the evidence to prove the conclusion
- Good communicator, able to adapt messages to audience (internal/Customers)
5
Experience For Manufactuing & Customer Quality Engineer Manager Resume
- EXPERIENCE AS ENGINEER WITHIN MANUFACTURING ENVIRONMENT
- Quality Engineering experience in the automotive industry
- EXPERIENCE IN QUALITY
- Experience in automotive, medical, aircraft IC/Electronics improvement project management
- Interacts with Program Team Leadership (VCE, PEM) on high priority projects
- 1)Cooperate with other department to deal with the problem happened in Customer Plant about Logistics,, Technical or Quality…
- Previous experience with radio frequency (RF) products, wireless devices, or equipment highly desirable
- Demonstrate ability to identify, analyze and report opportunities for improvement and contribute to solutions
- Participate on voice of the customer activities to deliver Extraordinary customer experience (ECE)
6
Experience For Customer Quality Engineer Senior Resume
- 1) Cooperate with other department to deal with the problem happened in Customer Plant about Logistics,, Technical or Quality…
- Manager total customer quality experience
- Quick response to customer's issue and visit customers regularly to develop good relationship
- Strategic identification and prioritization of issues and corrective actions
- BS in Electrical Engineering / Mechanical Engineering /Advanced Mechanics / Physics / Materials and 5+ years of experience
- Good understanding of ATE and bench test methods, results, and interpretation
- Conduct as external customer for initial product qualification/validation runs for new products or processes
7
Experience For Senior Customer Quality Engineer Temporal aÑo Resume
- Good language: English
- Supporting the team to apply appropriate problem solving methodology and quality tools
- Managing and informing the organization about external ppm level and ensure actions
- Tracking 8D or CAR closure for all the customer quality issues
- Managing the database to measure the reoccurrence of the failure modes
- Working knowledge ISO 9000 and preferably AS-9100
8
Experience For Customer Quality Engineer Ii Temporal aÑo Resume
- Being open to propose and drive pragmatic solutions under given constraints of time and cost
- Working with ME or R&D team for the new product/process development, ensure the new project lunched in time
- Working with related department to finish the internal/external PPAP process as well as the document submission
- Willing and capable to go on occasional business trips
- Supporting warranty cost management according to the contract
9
Experience For DSS Maritime Customer Quality Engineer Resume
- Supporting the Customer to find the root cause if the incident is not due to Delphi products
- Working with the Team to enable Look Across activities and establish improvement plan
- Supporting that DELPHI Repair and diagnostic recommendations are utilised by customer and properly deployed in its service network
- Define sampling procedures and designs and develops forms and instructions for recording, evaluating, and reporting quality and reliability data
- Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and / or production equipment
- Enforce process adherence through QMS auditing, process management, employee training, and the non-conformance and problem solving processes
10
Experience For Customer Quality Engineer With German Resume
- Responsible for obtaining and cascading the Customer Specific Requirements for the program and converting these into deliverables for the project team / plant
- Design and implement methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment
- Coordinate and manage board failure analysis returns to ensure prompt customer response including documenting customer facing failure analysis reports
- Provide the lead in structured team problem solving and apply other problem solving tools
- Assure PPAP timing remains on time and meets timing objectives
- Contributes to writing customer letters as required using IFU’s and product investigation knowledge
- Responsible for ongoing improvement of analysis conclusions using IFU’s and product investigation knowledge
List of Typical Skills For a Customer Quality Engineer Resume
1
Skills For Senior Customer Quality Engineer Resume
- Solid interpersonal skills and effectively work with various levels within the organization, with customeror at regulatory agencies
- Strong inter-personnel skills – good communicator/presenter
- Strong analytical skills, and strong attention to detail
- Demonstrate advanced problem solving skills
- Good program management skills to drive projects and issue resolution to meet customer's expectations
2
Skills For Operations & Customer Quality Engineer Resume
- Communicates and operates effectively within Woodward's organizational structure
- Strong interpersonal skills, with an ability to build rapport and customer trust
- Prior experience in customer service or a sales role strongly desired
- Good command of English and Japanese communication skills
- Good English language skills (verbally and written), flexibility and readiness to travel internationally, german is advantage
- The ability to effectively interact with a wide range of personalities and handle conflicts in priorities
- Engineering experience in disc drive or related hardware industry with > 2 years technical project management and/ or customer facing experience
- Solid background in a manufacturing environment, experience in metal cutting and grinding is desirable
- Analytical problem solving, team building, and decision making skills
3
Skills For OEM Customer Quality Engineer Resume
- Analytical problem solving, team building, and decision-making skills
- Exceptional multi-tasking and problem-solving skills are essential
- Compulsory technical skills such as: PPAP and all APQP deliverables (FMEA, SPC, MSA); problem solving
- Product Quality experience and customer interface experience
- Business fluent German language skills
- Experience in a quality role or OEM field service / product support role, in the semiconductor industry and customer communications experience
- Experience in a quality role or product support role, in the semiconductor industry and customer communications experience
- Team player and prompt execution skills
4
Skills For VW Customer Quality Engineer Resume
- Solid understanding of the plastic injection molding process including an understanding of thermal and mechanical properties of thermoplastic resins
- Solid understanding of mechanical design and the principles of designing for injection molding
- Experience working in a lean manufacturing or continuous improvement environment
- Expert understanding of the Woodward PLC process and demonstrated utilization of the quality planning tools
- Relevant working experience in manufacturing
5
Skills For Manufactuing & Customer Quality Engineer Manager Resume
- Solid understanding of the concepts and principles of CNC machining
- Good planning, organizing and follow up of cross-function team work,
- MS in Electrical Engineering / Mechanical Engineering /Advanced Mechanics / Physics / Materials and 10+ years of experience
- Work experience in Manufacturing and/or Process Engineering
- Problem solving method and skill
- 1) Strong knowledge of Quality Engineering
- 2) Strong knowledge of commodity product, process and tooling
6
Skills For Customer Quality Engineer Senior Resume
- Experience of using tools such as 8-D, 7-Steps, 5 Whys, Quality Alerts to resolve quality issues is essential
- Experience of Six Sigma and Lean Green or Black Belt training would be an advantage
- Good working knowledge of Microsoft packages: i.e. Excel, Word, Powerpoint
- Quality Engineering experience in the automotive industry related to HKMC
- Familiar and experienced with problem solving methodologies such as 8D or PDCA
- Effective customer quality issues management- timely containment, communication and resolution in customer manufacturing (DRAM module/SSD/Memory Components)
- Familiarity with semiconductor processing, device physics, quality reliability fundamentals, customer management experience
7
Skills For Senior Customer Quality Engineer Temporal aÑo Resume
- System or device level SSD and/or HDD troubleshooting and failure analysis experience
- Experience with lab testing (oscilloscope and logic analyzer usage) and debug
- Strong knowledge of soldering, placement and other electronic assembly processes
- Five years working experience with customer correspondences and interface
- Experience using Quality tools, statistical techniques and measurements analysis
- Three or more years experience in job-related area
8
Skills For Customer Quality Engineer Ii Temporal aÑo Resume
- Strong written and spoken English together with local language fluency
- Technical expertise: application or system level experience
- Keep good relationship with customer, ensure quality information transfer quickly and timely
- Build strong relationships with assigned customers
- Assure effective and timely Containment
- Quality Experience in the Aerospace or Automotive industry
- Participates as an effective team player
- Provides effective customer service that is timely and accurate
- Adheres to an appropriate and effective set of core values and beliefs and acts in line with those values
9
Skills For DSS Maritime Customer Quality Engineer Resume
- Experience at product quality control or quality assurance as a IQC/IPQC/OQC engineer or QA engineer
- Experience in an industrial environment (ideally in the automotive industry)
- Demonstrated ability to coordinate and lead large cross-functional teams
- Mentor other CQE's in task prioritization
- Build strong relationships at various levels/functions within the customer
- Resourcefulness – Ability to source for information from multiple channels and verify the validity of the information received
- Quality experience
- Knowledge and experience in Semiconductor or Microelectronics industry
- The proven ability to collaborate well with team members and drive for results
10
Skills For Customer Quality Engineer With German Resume
- Experience as a quality engineer
- Can work under pressure and good at self-management
- Strong background with Quality Control inspection techniques and documentation methods
- Experienced with CRM and MS Office products
- Strong sense of urgency and ability to be highly responsive
- A first experience / basic knowledge about Quality in automotive industry is appreciated
- First experience in industry, preferably in automotive
- Experience in automotive or in an industrial context
List of Typical Responsibilities For a Customer Quality Engineer Resume
1
Responsibilities For Senior Customer Quality Engineer Resume
- Flexibility, willing and able to travel to the customer’s site to assist in product quality problem solving and communications, locally within China, but also in adjacent markets of Japan and Korea
- Problem solving skills, Report writing and presentation skills for both internal and external customer reviews
- Excellent problem solving, critical thinking, and decision-making skills is required
- Strong problem solving, documentation, and communication skills
- Demonstrate analytical and system troubleshooting skills
2
Responsibilities For Operations & Customer Quality Engineer Resume
- Result-oriented, excellent interpersonal and people management skills,
- Demonstrate ability to implement quality processes proactively and effectively, think strategically and execute tactically
- Proven experience in driving compliance and quality improvement in design and manufacturing
- Experience and proven success working with contract manufacturing models
- Process Engineering, Program Management, and Change Management skills
- Experience with 3D CAD modeling software, SolidWorks or equivalent is highly desired
3
Responsibilities For OEM Customer Quality Engineer Resume
- APQP deliverables (FMEA, SPC, MSA), PPAP and problem solving skills
- Demonstrates ability to respond to the urgent needs of the team, with proven track record of meeting deadline is required
- Well-developed teamwork and collaboration skills and ability to communicate clearly and professionally both verbally and in writing
- Computer skills including Microsoft software (Word, Excel, PowerPoint, etc.)
- Effectively communicate status of Quality-related tasks, projects and metrics to upper management, customers, and internal teams
4
Responsibilities For VW Customer Quality Engineer Resume
- Strong technical experience, preferably with compressors, pumps or rotating mechanical equipment
- Experience in semiconductor manufacturing and qualification processes as well as reliability procedures, semiconductor assembly/packaging and testing
- Provide technical support and quality-related issues while maintaining a strong working relationship with our customers/clients
- Good knowledge of semiconductor manufacturing process and packaging technology
- Knowledgeable of Quality Management Systems, APQP, PPAP, TS-1694,practical experience error proofing within a manufacturing environment
- Working experience in Automotive Manufacturing Industrial and at least 1 year in Quality Inspection or Shopfloor Management
- Experience in a role that is responsible for regular customer facing activities, including customer complaint resolution
5
Responsibilities For Manufactuing & Customer Quality Engineer Manager Resume
- Experience in mechanical or manufacturing engineering or related field
- Solid understanding of the pertinent Protolabs service offering (varies by location)
- Progressively responsible Manufacturing/Engineering experience
- Experience conducting internal audits and/or hosting external auditors
- Relevant working experience in manufacturing
- Industrial experience in manufacturing or process engineering role
- BS in Engineering or equivalent work experiences
- Experience in leading a team of staff
- Experience with various problem-solving tools required (i.e. DMAIC, 8 Disciplines, etc.)
6
Responsibilities For Customer Quality Engineer Senior Resume
- Good understanding of semiconductor fabrication, assembly, and product assembly processes
- Experience in a high volume manufacturing environments
- ) of working experience in the related field
- Good exposure in FAR concern, Zero Spill, 8D/ actions implementation, TAT, 8D assessment rating
- Experience in process/product quality in a manufacturing environment
- Approximate experience within a manufacturing environment
7
Responsibilities For Senior Customer Quality Engineer Temporal aÑo Resume
- Complaint handling experience required
- Related work experience in a Quality Engineering role or related
- Customer quality or manufacturing quality experience
- Uccessful experience working directly with end customers
- Lead, Manage and mentor APAC and ELXD Quality personnel development and elevating their overall skill level
- Or equivalent) customer-facing experience in semiconductor or electronics industries
- Experience interfacing with customer base
- Quality and/or manufacturing experience in automotive industry
- Good logical & critical thinking
8
Responsibilities For Customer Quality Engineer Ii Temporal aÑo Resume
- Work in teams, strong ability for handling of changes
- If the survey or declaration involves multiple manufacturing plants, he or she needs to consolidate and compile as one Pall’s response
- Review customer drawings and technical requirements prior to PPAP phase to assure that customer requirements are clearly stated and understood
- 3 – 5 years experience in the automotive industry in a senior role within electronics
- Experience in Mechanical, Design, or Process Eng
- Above 3 years working experiences in dealing with the customer complaints, familiar with quality system
- Years of Experience – N/A
9
Responsibilities For DSS Maritime Customer Quality Engineer Resume
- To ensure the effective use of FMEA
- Ensure customer complaints, corrective actions, and NCR/RMA are logged and prioritized
- Understanding of Iron, Steel, Aluminum Casting / Machining and assembly processes would be an advantage
- Managing, scheduling and leading MQR
- Leading and/or participating in quality teams and reviews
- Sharing the status of the loaded complaints and the monthly report of main complaint status with the supply chain
10
Responsibilities For Customer Quality Engineer With German Resume
- Providing information to customer about product and process changes
- Leading the Sensata team to quickly resolve customer quality issue
- Reporting of quality metrics to the local and global teams
- Working knowledge and theory of Quality Methods, Design of Experiments and Statistical Process Control methods
- Solving tools: 8D (mandatory), 5 Why, Fishbone Diagram, Paretos, Six Sigma
- Driving license, cat. B and ready for occasional business trips
- Inspiring communicator, oral and written
- Understanding of surface mount technologies and electronic circuit tests
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