Customer Relations Specialist Resume Sample
Cali Hagenes
740 Terry Flat,
Chicago,
IL
+1 (555) 346 6075
Work Experience
Customer Relations Specialist
08/2015
-
PRESENT
Detroit, MI
- Field calls from investment representatives and clients from across country; answers questions and provides service on existing accounts, including billing inquiries, paperwork requirement inquiries, and other issues that arise regarding an account managed by our firm
- Promotes client retention and identifies opportunities to build existing relationships through timely and accurate operational processing and service quality
- Provides value-add recommendations to increase operational efficiencies within client firm’s back office
- Collaborates with internal partners in delivery of timely and accurate information in response to inquiries and/or service issues
- Fields calls from investment representatives and clients from across country; answers questions and provides service on existing accounts, including billing inquiries, paperwork requirement inquiries, and other issues that arise regarding an account managed by our firm
- Handles calls or processes issues when appropriate
- Quality Training Programs
- Company Vehicle and Gas Card
- K Plan, Employee Stock Purchase Plan, Paid Vacation, Holidays, and Sick Leave
Executive Customer Relations Specialist
03/2012
-
04/2015
Houston, TX
- Employee Discounts, Tuition Reimbursement, Dependent Scholarship Awards
- Educate customers on the subject of wood flooring terminology, features and benefits of products in order to improve customer’s product knowledge as well as installation requirements and ensuring customer satisfaction; these abilities are essential
- Serve as member of team for all small projects, process improvement efforts and team member escalations pertaining to Complaint workflow inconsistencies
- Research and review loan details and documents pertaining to escalated complaints
- Evaluate cases for resolution on the front end with full resolution
- Assist with identifying and reporting root cause of complaints
- Customer direct contact via phone
- Educate customers on product offerings and offer solutions
Customer Relations Specialist Lead
10/2005
-
10/2011
Phoenix, AZ
- Excellent interpersonal customer service communication abilities
- The ability to multi-task, in a fast paced environment
- The ability to pass a background, reference check, and required pre-employment screenings
- Skilled at conveying empathy and attending to, and understanding the comments and questions of others. Ensures that all concerns or needs are understood before responding
- Maintain composure under difficult circumstances and effectively deal with consumers when they are angry or upset
- Ability and willingness to participate in work-related training, seminars or travel as required by the company
- Proactively assist team members, managers and employees as needed
- Uses advanced knowledge and experience to articulate Accredo’s programs and services to drive business across multiple therapy lines
- Conducts customer visits in the field to grow existing accounts
Education
Strayer University - Chesterfield Campus
2001 - 2005
Bachelor's Degree in Business
Professional Skills
- Demonstrates knowledge of auditing skills (strong communication and customer service skills, ability to overcome objections)
- Strong verbal and writing skills, high attention to detail and follow-up, and excellent organizational skills
- Excellent decision making skills to effectively manage the needs of the customer and business
- Communication skills include: comprehension, written and verbal skills
- Excellent inter-personal skills (listening, questioning, conflict resolution)
- Problem solving: strong strategic, analytical, detail oriented and structuring skills
- Strong attention to detail, analytical ability and problem-solving skills
How to write Customer Relations Specialist Resume
Customer Relations Specialist role is responsible for computer, customer, windows, organizational, interpersonal, analytical, auditing, microsoft, communications, oracle.
To write great resume for customer relations specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Relations Specialist Resume
The section contact information is important in your customer relations specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Relations Specialist Resume
The section work experience is an essential part of your customer relations specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer relations specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer relations specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Relations Specialist resume experience can include:
- Uses excellent communication skills combined with good judgment to analyze and resolve complex customer contacts
- Excellent follow-up and organizational skills,
- Outstanding customer service/advocate skills
- Prior experience in International shipping or freight forwarding preferable
- An excellent team player - highly effective in working with others but also capable of working independently as necessary
- Strong open communication with a track record of positively challenging others while building strong relationships
Education on a Customer Relations Specialist Resume
Make sure to make education a priority on your customer relations specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer relations specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Relations Specialist Resume
When listing skills on your customer relations specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer relations specialist skills:
- Demonstrates effective crisis management skills involving gas and electricity emergencies
- Taking ownership of your own cases, prioritising work effectively, managing your caseload
- Excellent influencing and executive presentation skills
- Strong computer skills including MS Office, data entry, and the ability to run and analyze reports
- Good analytical and 10 key calculator skills,
- Strong communication and interpersonal skills – professional maturity,
List of Typical Experience For a Customer Relations Specialist Resume
1
Experience For Executive Customer Relations Specialist Resume
- Obtains and examines all relevant information to assess the validity of survey and customer information to determine future action and possible solutions
- Solid knowledge of domestic & international geography as well as various time zones
- At least three (3) years office experience in a fast paced environment with interruptions,
- Provides account support to include filing claims, cancelling claims, and providing necessary/requested information to Tech Protect customers
- Responsible for maintaining their workspace, balancing their shift drawers, and processing mail
- Appropriately field calls for reimbursement and billing and direct them to the our Billing Vendor, Quadax for follow up and resolution.
- Delivers a positive first impression to each guest by having a warm and friendly greeting
- Resolves internal/external questions pertaining to customer accounts
- Assists the Customer Relations Operations Supervisor with the execution, analysis, and reporting of completed surveys and customer concerns
2
Experience For Customer Relations Specialist, Lead Resume
- Provides Tier One assistance to the Customer Service Team assisting with customer concerns
- Accurately dispositions and documents collected information into the internal ticketing system
- Assists the Customer Relations Operations Supervisor with identifying potential obstacles in the survey process
- Assists the Customer Service, Online Reputation and Operations teams during lower productivity times as necessary
- Able to work independently, self-motivated, and flexible in approaching responsibilities and change
3
Experience For Customer Relations Specialist Lead Resume
- Assume the role as ‘acting Customer Service Supervisor’ for the team when the Customer Service Supervisor is out of the office
- A thorough understanding of all Microsoft office software, database applications and Apple iPhone / iPad tools,
- The ability to pass a background check including a drug screen,
- Serve as the point person for load quality tracking, analysis and problem resolution
- Function as a key staff member to provide information and support for the management team on behalf of the sales and marketing department
- Communicate with customers to meet reporting and service expectations
4
Experience For Pioneer Pump-customer Relations Specialist Resume
- Performs top-side basic services by adhering to VIOC procedures
- Post event attendee and Boeing chargeline information to a Customer Relations system so invoices can be expensed
- Develops and fosters manufacturer relationships
- Interface with clients to assess needs, identify and implement solutions
- Works collaboratively with Sales and with cross-functional internal partners and stakeholders to manage day-to-day territory activities
- Maintains regular contact (phone or in person) with assigned patients in accordance with company guidelines to perform welcome calls, introduce company products, programs, evaluate patient needs and build patient loyalty
- Interaction with community support groups, disease state foundations and chapter events
- Provides patient support for financial, insurance and enrollment programs
5
Experience For Customer Relations Specialist Intern Resume
- Leverages understanding of the healthcare market and relies on interpersonal relationship building skills to effectively recapture former patients and bring them back on service
- Proficient in Microsoft Office Suite of programs (Word, Excel, PowerPoint, Outlook); RxHome
- Verifies that operational activities related to customers’ payment, returns, home delivery, product handover, car loading, complaints and claims resolution occur at a high quality level so that customers can and like to shop in a multichannel retail environment
- Type without error at a reasonable speed. Ability to work in a stressful, production-oriented environment
- Provides technical and installation support to customers, stores, corporate sales and customer care teams with technical and installation inquiries
- Prepares correspondence to address and resolve customer questions, concerns and complaints of moderate complexity
- Escalates issues as needed based on established guidelines
- Familiarity with MS Office, with particular emphasis on MS Word
6
Experience For Emeair Customer Relations Specialist Resume
- Manage loaner and trial stock. Proactively retrieve inventory and schedule pickups or shipments
- Communicate with Field Service and Repair Center personnel regarding requests for service or follow up on ETA for repairs. Provide quotes for repair charges. Initiate service tickets for customer preventative maintenance
- Address Book Maintenance: Gather information to update ERP system address book. Includes intense communication and coordination with every department. Accuracy is paramount, the address book is the cornerstone of the customer database
- Maintain internal data/record keeping to ensure all requirements are met
- Run reports that are required for department needs
- Investigates diagnoses and resolves complex customer appeals
- Responsible for managing the customer relationship regarding inquiries/complaints of gas and electric emergencies, service orders, billing, collections, general business, NBC, electric deregulation, delivery service, internet inquiries, WMS desk, on-line payment and IT issues and gas options received by telephone or mail
7
Experience For Sales Customer Relations Specialist Resume
- Manages manpower coverage while on scheduled shift or as necessary
- Serves as the corporate operator to handle internal customer line which included gas dispatch and electrical distribution
- Interprets Company operations, special programs, and related satellite systems to assist in the resolution of in-bound customer inquiries
- Supports all Customer Relations¿ teams by coaching and providing feedback to representatives concerning procedures, system updates, and job skills during day, night and weekend schedules on the CCC
- Responds to emergency demands in utility operations
- Complies with the requirements of essential personnel status
8
Experience For BB Customer Relations Specialist Resume
- Prepares correspondence to address and resolve complex and/or escalated customer questions, concerns and complaints
- Escalates issues to management as required
- Answers inbound calls for the Tech Protect Insurance Campaign
- Assists the Customer Relations Operations Supervisor with the collection of data via phone calls and surveys
- Refers unresolved customer concerns to designated leadership or departments for further investigation
- Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization
- Identify and log critical or reoccurring customer service issues
9
Experience For Hospitality Resort Customer Relations Specialist Resume
- Determine the cause of the customer’s video issue, and trouble shoot, following established procedures
- Master and use all of customer relations’ technical resources to resolve customer issues in a timely manner
- Efficient time management in order to support department service level goals
- Sell cable television, high-speed data service and Digital Home Phone services to meet customer’s preferences
- Perform any research necessary to meet the customer’s request
- Respond and resolve customer complaints filed with the Better Business Bureau, Attorney General’s Office or similar protection agencies
10
Experience For Customer Relations Specialist Fluent Resume
- Professional demeanor and supportive of all internal customers and colleagues
- De-escalate customer grievances and address customer concerns
- Accounts payable/receivable, database management, and Collections
- The ability to multi-task and work with diverse levels of management/co-workers
- Accounts payable/receivable, database management, and collections,
- Work in a fast paced environment and solve problems
- Accounts payable/receivable, database management, account collections,
- The ability to compose and handle written routine correspondence in a professional manner,
- The ability to "self-start" and work independently,
List of Typical Skills For a Customer Relations Specialist Resume
1
Skills For Executive Customer Relations Specialist Resume
- Effective interpersonal, oral communication skills
- Excellent telephone, organizational, and problem-solving skills
- Excellent communication skills (written and oral) with a high level of professionalism
- Strong PC skills (Excel, Word, Outlook, Power point)
- Have effective interpersonal, oral communication skills
2
Skills For Customer Relations Specialist, Lead Resume
- PC computer skills in Windows operating systems, spreadsheets and word processing
- Experience that demonstrates understanding of public university and/or state printing policies
- Exceptional active listening and great verbal and written communication skills
- Track record of problem solving and very strong analytical skill capability
- Superior communication skills (written and verbal) in Turkish and English
- Effectively manage customer account data which includes setting up new accounts and maintaining related data
- Communicates effectively with all levels of individuals
- Become part of a highly effective multinational team, in a flat organization with a strong level of influence and visibility among the industry
- Effectively present information in one-on-one and small group situations to clients,customers, and other employees of the organization
3
Skills For Customer Relations Specialist Lead Resume
- Communicate and build relationships effectively with internal teams
- Planning and Organizing – Setting priorities and defining actions, time and resources needed to achieve predefined goals
- Scheduling experience highly desired
- Experience of working in a customer-facing role or a role which involves dealing with customers on the phone
- Experience of working and collaborating with internal departments
- Previous experience supporting event-type logistics (transportation arrangements, catering, restaurant reservations, car rentals, hotel reservations, etc.)
- Multi-task and handle multiple priorities simultaneously while under pressure when managing challenging and/or unexpected situations
4
Skills For Pioneer Pump-customer Relations Specialist Resume
- Experience working in a print-production setting
- Experience dealing with the Financial Ombudsman in complaint resolution
- Two years experience in Freight Forwarding
- Good knowledge of forwarding products, DGF Products (AFR/ OFR) and business systems
- Concentrated emphasis on Customer Service and developing strong, professional relationships with RGIS customers
- Drive customer satisfaction by providing an exceptional experience
- Experience working with C-suite executives, international and government officials
5
Skills For Customer Relations Specialist Intern Resume
- Develop and maintain effective, positive working relationships with internal and external stakeholders
- Experience working with C-suite executives, international and government officials
- Extensive (Amazon) CS experience and A-to-Z business understanding displayed in daily work
- Demonstrated flexibility in work hours based on scheduling needs and customer demands
- Work independently, self-motivated, and demonstrate flexibility in approaching responsibilities and change
- A strong understanding of the IKEA Concept
6
Skills For Emeair Customer Relations Specialist Resume
- Excellent working knowledge of SAP
- Previous experience communicating with customers via phone and email
- Previous experience conducting in-depth research
- Previous experience with Online Reputation and/or social media tasks (answering questions via email, use of chat features, etc.)
- Facilitates any additional store / DSM involvement to meet company ‘StS’ and/ or ‘SfS’ needs to improve customer experience
7
Skills For Sales Customer Relations Specialist Resume
- Experience with SAP Database system and Live Person programs
- Manage work priorities in a multi-functional, high-volume production environment
- Customer Call Center experience highly desirable
- Similar relevant work experience
- Good a multitasking in a stressful environment
- Organized and good at time management
- 1/2 years working experience in a similar role/luxury companies or event organization
8
Skills For BB Customer Relations Specialist Resume
- Experience fielding high volume calls
- Provides excellent customer service and return all calls within or before specified time frame
- Demonstrates the ability to resolve escalated customer issues to the customer’s satisfaction through phone or email communication
- Experience with Database Management, MS Office (Excel, Word,
- Experience with Microsoft Office and Microsoft Outlook
- Experience as Customer Service Relations/Representative
9
Skills For Hospitality Resort Customer Relations Specialist Resume
- Experience in high-end hospitality, event management and/or political campaigns
- Exceptional work ethic and proven track record of high integrity and personal initiative
- An obsession for improving the customer experience
- Previous experience in customer facing environments would be considered of an advantage
10
Skills For Customer Relations Specialist Fluent Resume
- Strong, positive, work ethic
- Successfully manages multiple projects, priorities and deadlines in a fast-paced environment
- Excellent benefits and ample opportunities for professional development
- Draft blurbs, SOPs and policies to improve the customer experience and/or internal efficiency
- At least five (5) years office experience in a fast paced environment with interruptions
- At least five (5) years office experience in a fast paced environment
List of Typical Responsibilities For a Customer Relations Specialist Resume
1
Responsibilities For Executive Customer Relations Specialist Resume
- Continuously monitor raw milk quality, butterfat/milk weight variance, load rejections and delivery performance at all assigned plants to help ensure that milk deliveries conform to the customer's receiving standards. Alert the appropriate MEA staff to emerging issues. Maintain sales and marketing databases on load quality
- Communicate with customers and the MEA management team, dispatch, hauling, field service and accounting functions ensuring that critical information flows to/from all and that customer service issues receive prompt attention and response
- Research, and respond to all routine inquiries, requests, and concerns received from plant personnel and others regarding URC programs, milk quality and delivery, customer service/satisfaction issues, industry news/events, and DFA policies/programs, etc
- Superior keyboard and computer skills (Excel, ) Windows and strong systems proficiency (IMS / Legacy, Siebel, Oracle EBS)
- Excellent communication (oral and written), and interpersonal skills
- Effectively manage and take ownership of customer inquiries (phone, email, fax) through to resolution
- Effectively interact with other internal departments, as required
- Ensure excellent customer experience
- Effectively handles any customer issues; solves customer issues, or assigns tasks to other functions in a time efficient manner
2
Responsibilities For Customer Relations Specialist, Lead Resume
- Ensuring the best consumer experience possible is provided
- Basic skill using mapping software for marketing/sales analysis desired, but not required initially
- Partners with cross functional teams on key initiatives directly impacting customer experience and/or regarding tools to enhance efficiency and productivity
- Investigate, analyze and resolve employee data issues with internal and external clients using a solid understanding of client service
- Recommends modifications to improve the agency and customer experience
- Supporting colleagues in the wider Bank by giving advice on how to handle complaints they are dealing with
- Delivering a positive first impression to each guest by having a warm and friendly greeting
- Identifying areas of improvement in the Bank from complaints received and bumping them up when necessary
- Talking to customers to resolve billing issues
3
Responsibilities For Customer Relations Specialist Lead Resume
- Delivering and receiving time-sensitive documents and items around campus
- Willing and able to travel, occasionally on short notice
- Willing and able to work off-hours on occasion, such as evenings and weekends
- Using your own initiative to find customer-focused solutions that balance the needs of the customer with those of the business
- Challenging colleagues where necessary to make things happens and resolve a complaint
- Ensuring any follow-up action we organise as a result of a complaint, is completed
4
Responsibilities For Pioneer Pump-customer Relations Specialist Resume
- Providing timely updates to customers and internal stakeholders on complaints
- Billing for usage based on actual and estimated reads
- Resolving product queries and fielding questions regarding online accounts and customer orders
- Monitoring and engaging consumer questions that come through Social Media
- Helping drive sales activity where appropriate and conducting customer surveys
- Supporting business and consumers via inbound calls, emails and live chat queries
- Offering in-depth product knowledge of our range and legislation around the products
- Processes transactions as a result of understanding their guest’s needs including permit purchasing, violation payments, and refund processing
5
Responsibilities For Customer Relations Specialist Intern Resume
- Follows Company established guidelines and procedures for reviewing, researching and resolving complaints while documenting all actions in CRM
- Assistance Agency management work: answering assistance agency questions, processing holds and adding intent to pays
- Listens to guest needs in order to provide solutions to satisfying their parking related needs
- Maintains ongoing working relationships with various organizations and coworkers
- Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
- Maintain Lead Handling Guide used for identifying lead responsibility
- Assist technicians by visually verifying and performing call-outs to ensure all necessary services have been performed correctly
- Maintain the top-side service area by keeping the guest waiting areas clean and neat
- A challenging yet rewarding career within one of the most recognized commercial vehicle manufacturers in the world
6
Responsibilities For Emeair Customer Relations Specialist Resume
- Work independently, without direct supervision during evening hours
- Flexibility in a changing environment and contributing positively to a team
- Receive calls from existing clients wishing to cancel their agreement
- Coordinate and participate in event planning meetings
- Coordinate feedback/lessons learned meeting and archive information on event on the SharePoint
- Assist dealers in reaching Customer Satisfaction Index targets through process related support and education identified from external reports
- Process billing adjustments with a high level of accuracy
- Retains customers using the approved cancel retention suite of offers and procedures when appropriate
7
Responsibilities For Sales Customer Relations Specialist Resume
- Communicates customer-impacting trends and/or ideas for improvement to management
- Promotes the agency at trade shows, attends meetings with existing/potential partners. Participates when requested in community outreach programs
- Ensures elevators, escalators and other equipment are working properly; if not, reports to appropriate departments
- Advises and coordinates with various customers, vendors and partners on a broad scope of operations, marketing and customer relations
- Provides hands on cruise operations support during peak periods
8
Responsibilities For BB Customer Relations Specialist Resume
- Handles multiple products and services intermittently while meeting established service requirements and standards
- Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues
- Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary
- Maintain awareness of advertising campaigns, product literature and trade shows
- Create and maintain work instructions specific to Adhesive Dispensing System as needed
9
Responsibilities For Hospitality Resort Customer Relations Specialist Resume
- Coordinate and schedule the new hire sales orientation with hiring manager
- 20 Annual leave days, increasing with service
- Facilitates process improvements based on ongoing review and in-depth operational analysis
- Coordinate customer scheduling with RGIS field operations via Oracle
- Provide critical support to the Amazon Legal Department on issues relating to Court Claims and contacts from Government authorities like consumer protection
- Express ideas clearly and concisely, orally and in writing
10
Responsibilities For Customer Relations Specialist Fluent Resume
- Remain professional in a fast-paced environment interacting with customers of different cultures, backgrounds, and disabilities
- Communicate with engineering, operations, and project management teams to improve Tesla’s customer service
- Achieve quality assurance by contributing information root cause analysis to our customer feedback survey results
- Enjoys working with customers on the phone
- Professional demeanor, including discretion, and a customer service-oriented approach
- A relentless obsession for the customer, detail-oriented, analytical, proactive approach to problem-solving and identification
- Complete all billing exception work
- Chance to work alongside passionate individuals who are on the leading edge of LED technology
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