Customer Solution Architect Resume Sample
Rachelle Kreiger
118 Oberbrunner Crest,
Boston,
MA
+1 (555) 999 6696
Work Experience
Customer Solution Architect, Team Lead
04/2016
-
PRESENT
Chicago, IL
- IT infrastructure: networks, work environment, data centres, security, communication, etc.
- Working with the world’s most influential enterprises to understand their business requirements
- Demonstrated technical skills and ability to work independently in a rapidly evolving environment
- Proven time management skills to manage multiple technical sales engagements at once
- Proven track record in presentations and ability to articulate complex concepts to cross-functional audiences including C-level business executives
- Big data/Customer Experience Management knowledge
- OSS/BSS portfolio knowledge
- Heroku's polyglot platform
- Scaling and monitoring high traffic web applications
Customer Solution Architect
12/2009
-
02/2016
Boston, MA
- Building long-term relationships with customers
- Working directly with customers as well as thoroughly understanding technical concepts
- Drive Network Evolution – Everything that needs to happen today, tomorrow, next quarter, in the next 5 years in his/her customer’s network. Within this
- Identify technical decisions or insertion points that have vendor disrupting potential and proactively engage with the customer to shape the decision in Nokia's favor
- The CSA creates the most effective multi-BG solutions for our customers with the right solutioning Teams, so that our customers’ networks continuously evolve towards the best in the industry and Nokia’s market share is maximized
- Sales and marketing support
- Deep technology/solutions expertise and competence (e2e) on networks for CSP’s
- Deep business understanding of Myanmar market
- Leverage on deep insight and contacts/relationship with key stakeholders as CTO, CMO, Head of Networks, etc
Watson Customer Solution Architect
06/2004
-
11/2009
Detroit, MI
- Pro-actively promote Nokia's E2E Solutions, products and business and generating / driving new sales leads and pipeline
- Interface in CT for all technical Solutions related topics during pre-sales and tender phase - including APJ Smart Tendering principles/process
- Pro-actively drive Practices solutions
- Technical and solutions analysis and solution business management in close corporation with E2E Solutions Head of MU ANO
- Sharing technical and solutions know-how with other members of the CT team
- Sales and Case support incl. solution ownership / accountability in key deals ranging from pre-sales activities until final negotiations
- Sharing experience from various sales cases within the market / market unit to maximize regional efficiency
- Lead/drive customer workshops, sales events and dialogue with customers on technical level
- Escalation interface for all Solutions related cases from CT team
Education
DeVry University
1999 - 2003
Bachelor's Degree in Business Administration
Professional Skills
- Excellent negotiating skills and strong commercial skills
- The position is actively customer-facing and requires excellent communications skills both verbal and written
- Strong interpersonal and communication skills and ability to work in matrix organization
- The CSA has top leadership skills and maintains a strong industry network in and outside of Nokia
- Excellent communication skills, both written and oral English
- The CSA is a champion for Quality, has strong solution quality skills and continuously seeks to learn and improve
- Good interpersonal, social and presentation skills, and an ability to build internal and customer working relationships quickly
How to write Customer Solution Architect Resume
Customer Solution Architect role is responsible for nokia, training, integration, procurement, security, telecommunications, architecture, design, telecom, events.
To write great resume for customer solution architect job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Solution Architect Resume
The section contact information is important in your customer solution architect resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Solution Architect Resume
The section work experience is an essential part of your customer solution architect resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer solution architect responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer solution architect position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Solution Architect resume experience can include:
- At least reasonable understanding of legacy Network Inventory approaches, practical experience an advantage
- Strong understanding of Telecom Operator business models and typical end-to-end business and operational processes
- Demonstrates initiative and adaptability to changing business environments
- Is willing to take on new roles or jobs appropriate to skill set in different environments and / or locations
- Strong and in depth solution and business selling capabilities
- Driving and taking ownership for special projects to grow the Nokia business and pipeline in Asia North
Education on a Customer Solution Architect Resume
Make sure to make education a priority on your customer solution architect resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer solution architect experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Solution Architect Resume
When listing skills on your customer solution architect resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer solution architect skills:
- Proven experience with basic software development and Cisco products to generate prototypes and PoV (Proof of Value) that validate value proposals to customers
- Self-starter - able to demonstrate strong sense of business ownership
- Report effectively and constructively on progress, quality and issues
- Experience of defining and driving innovative improvements to ongoing managed services
- Experience in a working with or working in financial organisations
- Experience in selling or delivering and/or procurement solutions
List of Typical Experience For a Customer Solution Architect Resume
1
Experience For NA Functions & Customer Facing Solution Architect Resume
- Sales experience as account manager and/or solution manager or equivalent with proven track record
- Strong ability to defend created solutions from technical and commercial perspective
- Knowledge of Ericsson OSS products and approaches a strong advantage
- Strong history and insight from technology, biz, process and relationship point of view
- Strong E2E technical knowledge and competence
- Persuading and influencing to increase sales and proactively promote business solutions for Nokia
- Creating high level business cases
- Building comprehensive architectural view including Nokia and Third Party products and services addressing customer business and technical requirements
2
Experience For Watson Customer Solution Architect Resume
- Business insight and industry understanding
- Close corporation with other technical teams as e.g. MN, FN, ION, A&A, HoT, SW Sales etc
- Create technical and services solutions encompassing solution strategy, network architecture and deliverables with close alignment with all business groups within Nokia
- Work independently and leading virtual team of technical experts to develop strong end-to-end technical solutions consisting products from multiple business groups of Nokia
- Analyze complex customer requirements and propose solutions with associated value argumentation and recommendations
- Participate as a member of internal core team with specialist knowledge/experience/expertise for key hybrid solutions i.e. Cloud Solutions, IoT Solutions and Mobile Backhaul Solutions
- Be able to develop cooperation, trust and relationship with Customer Business Team and internal stakeholder across business groups within Nokia
- Establish strong relationship with key decision makers within customer organizations driving higher revenue growth for Nokia and delivering innovative solutions to address customer pain points
3
Experience For Solution Architect Customer Facing Resume
- Prepare solution specifications and other needed documents for cross-team and customer agreement
- Supervise, coach and develop more junior colleagues
- Participation in customer meetings, such as progress reviews, release management meetings and multi-vendor coordination calls
- Contribute to overall Ericsson Knowledge in the OSS area
- Lead blueprint solution development by guiding the solution through Nokia’s CREATE process and develop all required collateral such as solution description, responsibility matrix, customer presentations, training collateral and pricing guidelines
- Participate as a member of internal core team with specialist knowledge/experience/expertise for key Network Solutions i.e. Virtualized Fixed Access, Backhaul Solutions, SDN/NFV solution for MSO segment
- End-to-end solutioning building in corporation with other solutioning teams from BGs
- Uses non standard approaches to resolving issues
- Develop cooperation, trust and relationship with regional CSA team, Customer Business Team and internal stakeholder across business groups within Nokia
4
Experience For Heroku Customer Solution Architect, Japan Resume
- Be the Subject Matter Expert in Solution area
- Drive best in industry Interlock on short, mid, and long term initiatives to drive growth faster than the market
- Architecture definition – Strong experience defining architectures for customer solutions and in collaborating with engineering to drive the development needed to realize those solutions
- Suggests improvements and seeks opportunities for innovation
- Works to influence others to accept job function’s view / practices and agree / accept new concepts, practices, and approaches
- Provides a consultative relationship with Tier 1 SP and collaborates with account team and Business Entities to develop customer focused architectures driving innovation and competitive differentiation
- Leads the architectural design and associated Cisco technology strategy in alignment with key business drivers and market issues of thour Tier1 Service Provider Customer
- Create innovative architectural solutions to solve customer most urgent issues (Automation, service agility, network transformation, news services to incraese top line)
- Deliver and/or support delivery of technical and business presentations to customers
5
Experience For Customer Experience Management End to End Solution Architect Resume
- Performs and / or coordinates day-to-day activities to meet departmental / project objectives. Carries out root / cause analysis in more complex problems. Can develop and implement recommendations
- Strong Knowledge of the Cisco products and architectures
- Demonstrate a passion to win and drive for results with responsibility
- Technical Sales thought leadership with a mindset of the evolution of the customer’s network. Build vision for the customer and win Nokia mindshare
- Orchestrate, lead and win the value based technical / techno-commercial customer dialogue (in close cooperation with CT Head, AM’s and BL’s)
- Used to work successfully in different cultural environments
- Think out-of-the box
6
Experience For Customer Solution Architect, Team Lead Resume
- Mobility and Mobile Data Services
- Orchestrate, lead and win the value based technical / techno-commercial customer dialogue (in close cooperation with Sales and BLs)
- Contribute to CSA Community as part of the corporate and CO E2E offices
- Applies solution architecture standards, processes and principles, to create and maintain a solution's integrity over time and conform with the Solutions Life Cycle (SLC), including verification of the positioned products to build the solution meet market and client requirements
- Develops full scope of the solution
- Business Partnership
- English / Dutch: Fluent
7
Experience For Customer Experience Management Solution Architect Resume
- English / italian: Fluent
- English / German: Fluent
- Develops customer solution architecture in dedicated area of competence
- Specifies and designs effective end-to-end solutions, through the high as well as low level design of architecture, to meet customer needs in a market positioning prospective
- Applies solution architecture standards processes and principles, to create and maintain a solution's integrity over time, including verification that the solution meets the clients requirements
- Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services
8
Experience For Connected Experiences Solution Architect Customer Collaboration Resume
- Develops the full scope of the solution, working across organizations to achieve workable solutions
- Researches, designs, plans, develops and evaluates an effective solution in specialized domains to meet customer’s requirements and outcomes, thanks to high as well as low level design of architecture
- Develops the full scope of the solution, working across organisations to achieve workable solutions
- Applies solution architecture standards processes and principles, to create and maintain a solution's integrity over time
- Researches, designs, plans, develops and evaluates an effective solution in specialised domains to meet customer’s requirements and outcomes, thanks to high as well as low level design of architecture
- Hungry for growth
List of Typical Skills For a Customer Solution Architect Resume
1
Skills For NA Functions & Customer Facing Solution Architect Resume
- Has deep knowledge of Service Provider market, having worked for large SP and/or editors-vendors, and fully up to date on the technology transition happening within Service Provider: 5G readiness, automation, simplification, digitization, …
- The CSA is a champion for quality, has strong solutioning quality skills and continuously improves
- Good problem determination and analysis skills
- Experience of building relationships at the highest levels within enterprise customers
- Experience with business process design and improvement; knowledge of customer facing solutions
- Proven expertise with two or more of the Telco software domains: Payments, Policy Management, Online Charging and BSS in general
2
Skills For Watson Customer Solution Architect Resume
- Experienced, passionate and inspiring presenter
- Experience in Developing client and architectural requirements
- Experience in software technical sales, as a solution architect in a sales role, or consulting
- Manage and share knowledge with less experienced Solution Architect during presales phase
- Has proven exposure with SP key decision maker, both architecture and business
- Build strong customer relationships with customer organizations in line with the Customer Team Head and Account Managers
3
Skills For Solution Architect Customer Facing Resume
- Understands and captures the critical inputs of stakeholders and market requirements, and translates them into effective requirements and solutions
- Experience in a technical sales role with software industry
- Proposes on products in customer solution and initiates necessary evaluations and validations
- Understands and captures the critical inputs of stakeholders, and translates them into effective requirements and solutions
- Understanding of broad Nokia portfolio
- Understanding of both waterfall and Agile delivery methodologies, as well as DevOps solution definition and delivery
- Working knowledge of vertical knowledge of power/energy/industry
4
Skills For Heroku Customer Solution Architect, Japan Resume
- Unified Comms including IPT, Contact Centres, IM, Email and Video Conferencing
- Knowledge working with a Corporate Function (i.e. HR, Finance, Treasury) and / or Customer Facing solutions
- Support commercial/pricing activities during proposal creations
- Deep and practical understanding of the Fulfilment domain of OSS (as defined by TM Forum) and future-facing Network Inventory Solutions
- High level system integration competence, capable of understanding and writing detailed integration specifications
- Support commercial/pricing activities during proposal creations as required
- Manage and share knowledge via developing advance technical training for global CSA community
- Build accurate scalable cost models and provide input into pricing strategy
- Orchestrate day-to-day content based customer engagements including BG support commitments
5
Skills For Customer Experience Management End to End Solution Architect Resume
- The CSA has an advanced level of presentation, communication, negotiation, consultative and value based sales, and ’Getting Things Done’ capability
- Business oriented and structured in his working style
- IP Networking (WAN & LAN)
- Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives
- Technical consulting to customer teams in the development of solution architecture which can consist Nokia products and/or services
6
Skills For Customer Solution Architect, Team Lead Resume
- Prepare integration plans, work instructions, interface specifications, quality and test plans, and / or other working materials
- Service oriented approach with high standards in complying to specified service level agreement
- Technical consulting to regional CSA teams in the development of solution architecture which can consist Nokia products and/or services
- Sound understanding of policies, procedures, and processes, based on a combination of formal education and professional knowledge. Performance is typically subject to the understanding of how related areas contribute to the overall objectives of their organization or job family
- Experience Lead Architect, Solution Owner, Chief Architect or CTO
- Commercially astute with experience of deal/solution governance processes
7
Skills For Customer Experience Management Solution Architect Resume
- Strong team player with energy and dynamism
- Provides advice to the business based on specialized knowledge and technical capabilities
- Management responsibilities for a team of primarily production or administrative employees
- Provides strategic consultation and recommendations for business process design, business intelligence design, software development design/architecture, application frameworks, and/or interfaces during the design and ongoing care of solutions
- Responsible for ensuring Cargill roadmap items are included in vendor roadmap (including open source distribution vendors)
8
Skills For Connected Experiences Solution Architect Customer Collaboration Resume
- Assist in the definition of the architecture and technology opportunities of the portfolio based on new and emerging technologies. Independently establish priorities and strategies, ensuring they are consistent with business goals and economic viability
- Provides technical oversight and coaching to others resolving complex and severe technical issues
- Drive the definition of the architecture and technology opportunities of the portfolio based on new and emerging technologies
- Participates in routine and non-routine construction, automation, and implementation activities, ensuring successful implementation with architectural and operational requirements met
- Work with regional BRMs and businesses to establish clear connections between business goals and strategies and the process, data, and technology investments required to achieve them
- Manage adherence to defined standards throughout the design, development and implementation processes for the assigned application(s) including managing exceptions against the portfolio
9
Skills For Customer Solution Architect Resume
- Capturing and interpreting customer requirements, and designing complex and custom solutions to meet customer requirements
- Identify and document any risks to the solution
- Document solution in RFP responses, proposals and Statement of Works/High Level Designs
- Present to an external audience, both business and technical
- Deep technical expertise in one or more of the following areas: SDN, NFV, IP Networking, IMS architecture, 3G/4G/5G wireless, legacy PSTN architecture, OSS/BSS, and network transformation consulting
- Proven collaboration and relationship management skills to work effectively across both Nokia internal groups to create solutions consisting of products and/or services
10
Skills For NA Functions & Customer Facing Solution Architect Resume
- Experience in delivering comprehensive solution architecture strategy, proposed solution ecosystem, and multi-year roadmap along with detailed delivery/implementation plan
- The CSA has top planning, strategy and execution skills
- The CSA has an advanced level of presentation, communication, negotiation, consultative and value based sales, ’Getting Things Done’ capability
- Understand the Cable/MSO customer position and market, and develops customer focused solutions
- Deep technical expertise in one or more of the following areas: Cable network architecture development and operation, Application of SDN/ NFV in cable industry, IP Networking, IMS architecture, 3G/4G/5G wireless, legacy PSTN architecture, OSS/BSS, and network transformation consulting
- Industry forum participation experience i.e. ONLabs, ONOS
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