Customer Solutions Architect Resume Sample
Fern Hagenes
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Work Experience
Customer Solutions Architect
03/2018
-
PRESENT
Detroit, MI
- Expertly design top-down future state architectures and associated Cisco tech strategy
- Drive top down long term lead generation, including identification of top opportunities
- Provide enterprise technology architecture expertise to the Transformational Account teams help them to understand and articulate the customer’s architecture vision that is required to solve the customer’s pain points or business needs
- Act as a trusted technical advisor to the Customer’s IT teams / CIO on matters of technology architecture covering networking, data center and collaboration technologies
- Work with the Transformational Customers’ technical teams to influence their overall technology architecture roadmap
- Work with the SEs and Architecture Specialists (Enterprise Networking, DC, Collab), and Services teams to translate the Customer’s enterprise architecture requirements into technology architectures and Cisco solutions that fit the customer’s needs
- Work with local SEs / CSEs / TSSs / AS in deploying POCs for the specified TA
Customer Success Solutions Architect
02/2013
-
09/2017
Houston, TX
- Lead and orchestrate system engineers, product specialists, services and partner teams to design and implement solutions that fits within the customer’s architecture roadmap
- Help the Cisco TA account teams to understand the competitors’ technical positioning and strategies within the Transformational Accounts so that we can build our competitive positioning against them
- Work closely with the APJC Smart Solutions team and Cisco Services team to deliver on their cross-architectural offerings to the Transformational Accounts
- Provide support to other VSA’s, CSA's and TSA's helping to deliver a cohesive Cisco strategy
- Work closely with Sales to provide pre-sales technical support or PoC demo’s
- Experience in the computing industry, at the OEM, ODM, or technology provider level
- Experience in a customer-facing technical support or technical sales role, involving hands-on hardware usage
- Creation and Execution of overall Sales Strategy and provide pre-sales support to Ericsson’s and Cisco’s regional sales teams
- Heroku's polyglot platform
APJ Customer Solutions Architect
09/2008
-
01/2013
Phoenix, AZ
- Scaling and monitoring high traffic web applications
- Building long-term relationships with customers
- Working directly with customers as well as thoroughly understanding technical concepts
- Creates conceptual architecture documentation based on customer’s digital strategy
- Experienced in solution presales, architectural blueprint and technical design, systems integration of large scale/multi-vendor construction development and/or Smart Cities related projects
- Provide data engineering/consulting expertise in order to avail VOC data in a central data location such as Autodesk Data Platform
- Act as one of the prime interface’s towards a key customer and demonstrate for them Nokia's vision and strategy in the areas of technology, products, solutions and applications from an end-to-end perspective
Education
Strayer University - Woodbridge Campus
2003 - 2007
Engineer's Degree in Business
Professional Skills
- Great communication skills, write and speak English and Swedish fluently
- Demonstrable experience selling complex technical solutions to LOB owners as well as technical and executive management
- Seek out opportunities to partner with and mentor less-experienced teammates to share leading practices and help strengthen their capabilities
- Experience with GIS and spatial databases
- Customer facing professionalism - listening, ability to ask insightful questions, build consensus, advance opportunities to next level
- Involve learning partners and internal training to help partners improve technical sales and service capability
- Trusthworthy and always acting with integrity
How to write Customer Solutions Architect Resume
Customer Solutions Architect role is responsible for boundaries, architecture, integration, gis, database, security, compensation, telecommunications, design, consulting.
To write great resume for customer solutions architect job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Solutions Architect Resume
The section contact information is important in your customer solutions architect resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Solutions Architect Resume
The section work experience is an essential part of your customer solutions architect resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer solutions architect responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer solutions architect position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Solutions Architect resume experience can include:
- Flexible and well-organized team player who can communicate effectively in a multinational team
- Demonstrated experience .NET 4.5, C#
- Experience in architecting, designing and deploying End User Computing products or solutions
- Experience in managing and operating RDS/Terminal Services or Virtual Desktop Infrastructure Environments
- Good knowledge of two or more of the following languages: C, C++, Java, UNIX scripting
- Experience in performing security breach analysis with recommended outcome in order to proactive
Education on a Customer Solutions Architect Resume
Make sure to make education a priority on your customer solutions architect resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer solutions architect experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Solutions Architect Resume
When listing skills on your customer solutions architect resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer solutions architect skills:
- Capable of understanding the customer’s technical solutions and address their business outcomes. Demonstrate the ability to translate technical solutions and capabilities into business value
- Great communication skills, write and speak English and Dutch fluently
- Extensive knowledge and experience in Cisco Validated Design and cross architecture solution use case lab and content development
- Demonstrated ability to build alliances, contribute to team morale, and seek cross-functional support to achieve success
- CCIE level knowledge in routing and switching technologies
- Deep understanding of IOT and Industrial networking architectures and requirements
List of Typical Experience For a Customer Solutions Architect Resume
1
Experience For Customer Experience Solutions Architect Resume
- Using Business Architecture skillset and processes to identify customer business challenges and needs
- Your demonstrated business relevancy to key executive stake holders around new and emerging Cisco technologies
- Your proven creativity and team focus in a dynamic, fast paced and changing environment
- Developing sales collateral to establish Cisco credibility in any given market or customer
- Developing a longer-term vision, typically exceeding 12-months, and ongoing strategic relationships
- Drive visibility, understanding and alignment around Cisco’s key technologies into the partner’s solution offerings and product catalogues
- Demonstrable understanding of Cisco’s solution and service portfolio and the capabilities offered
- Deliver architecture selling concept and methodology in Partner CTO / SE events to selected loyal Cisco partners
- Enable the customer to align their long term network architecture vision to Cisco’s and help the customer execute upon that vision
2
Experience For Customer Success Solutions Architect Resume
- Experience developing strong relationships with the customer’s senior management while demonstrating ability to have an executive conversation around an ROI model
- Establish and/or enhance the partner’s understand and recognition of the value of Cisco’s architecture approach and technology vision though regular discussions, workshops and engagements
- Create, develop and pitch new ideas on how Cisco can solve customers’ key strategic objectives with Cisco Capabilities
- Provide proactive technical sales expertise across the complete sales cycle, and qualifying solutions that are matched to the end user’s requirements, by partnering with the relevant team members to incorporate Products, Software, and Solutions into the deal process
- Develop strong partnerships with key internal and external decision-makers through thought leadership, trust, proven execution and always seeking a reciprocal advisory approach
- Experience in Identity and Access Management
3
Experience For Customer Solutions Architect, IT SP Emear Resume
- Experience with application virtualization or electronic software distribution management systems (e.g., Microsoft SMS/SCCM)
- Contribute to the company’s strategic deliverables by identifying opportunities for product, people, and process improvement
- Provide architectural guidance and oversight into integration of VMware products with third party products within customer’s IT environment
- Experience in infrastructure architecture and design of Active Directory and desktop systems deployment, workspace services, and Single Sign On technologies
- Technical knowledge of various MS Windows operating systems and database solutions
4
Experience For APJ Customer Solutions Architect Resume
- Identify, prioritize, and document technical issues impacting our (Cisco) ability to grow faster than the industry in prioritized solution area. Factors could include solution architecture, functionality/value to customer, performance/scale/security/manageability, and competitive differentiation
- Be the Subject Matter Expert in Solution area. Collaborate with BU/BE, Region teams, SP teams, SP’s, & other critical stakeholders to define and continually improve selected solution offerings
- Deep understanding of Enterprise Networking technologies – including: routing, switching, security, and management – particularly as they apply to LAN and DC applications
- Extensive knowledge of Service Provider service definition, prioritization, service build, service launch, service operations, and lifecycle process
- Possessing strong business acumen, consulting and entrepreneurial skills, understanding how technology can shape and define the customer’s business strategy
5
Experience For Voice of Customer Solutions Architect Resume
- Securing participation from relevant customer organisations with appropriate executive sponsorship and drives a joint Cisco-Customer Business Architecture engagement to determine key business problems to be solved
- Interfacing with both customer Executives, Line-of-Business and IT professionals, and aiding in bridging the communications gap within an account
- Possessing the ability to create customer journey maps to help the customer identify the impact of a business process on the happiness of their own customers and improve customer experience
- Having the ability to create a business model canvas to document existing business models identifying opportunity gaps and ability to define new business capabilities for customer transformation
- Possessing in-depth knowledge of Cisco portfolio, eco-system solutions and ability to map technology solutions to Customer imperatives and business capabilities
- Enterprise Architecture accredited or demonstrable awareness, e.g. TOGAF, Zachman .
6
Experience For Customer Solutions Architect Resume
- Any Cisco certifications are an advantage, e.g. Cisco Business Architecture accreditation, CCIE, Cisco certified range
- Analyze, clarify and document the requirements related to Mediation software systems, together with
- Provide technical consultancy related to Mediation systems
- Implement software modules and components from specifications
- Identify top opportunities and design top-down future state architectures and associated Cisco technical strategy
- Create innovative architectural solutions to solve customer business problems
7
Experience For Customer Experience Solutions Architect Resume
- Deliver and / or support delivery of technical presentations to customers
- Provides a consultative relationship with Public Sector customer and collaborates with account team and Business Entities to develop customer focused architectures driving industry-wide innovation
- Leads the architectural design and associated Cisco technology strategy in alignment with key business drivers and market issues for Public Sector customers
- Create innovative architectural solutions to solve government needs
- Deploy the architectural solutions into demonstrable Proof of Values
- Deliver and / or support delivery of technical and business presentations to customers
8
Experience For Customer Success Solutions Architect Resume
- Based in the UK or in Research Triangle Park (North Carolina, US)
- Architect and develop customer solutions based on current hands-on knowledge of the VMware product line. Specific emphasis on End User Computing related solutions such as: Workspace ONE, Identity Manager and Air Watch, in addition to myriad third party products from VMware’s partner ecosystem
- Serves as the lead advocate for customers / partners within Cisco
- Self-driven, organized, provides mentorship
- Provides architectural guidance on how multiple technology solutions across different Cisco technology architectures combines coherently and additively to achieve the business values for the specific customer/partner
- Listening,
- Architect and develop customer solutions based on current hands-on knowledge of the VMware product line. Specific emphasis on End User Computing related solutions such as: Workspace ONE, Identity Manager, Horizon Air, VMware Horizon 6/7, VMware App Volumes, VMware Mirage, and VMware vSphere, in addition to myriad third party products from VMware’s partner ecosystem
- Leads partner enablement and long-term growth by providing and coordinating technical/sales training, technical certifications management, post-sale services model development, and sales process support. Works with senior partner technical and business leadership to co-develop technical business plan, investment business case, and execution/enablement needs
List of Typical Skills For a Customer Solutions Architect Resume
1
Skills For Customer Experience Solutions Architect Resume
- Capable of understanding the customer's technical solutions and address their business outcomes. Demonstrate the ability to translate technical solutions and capabilities into business value
- Able to drive deep technology conversations (e. g. on an application level, based on a deep understanding of interfaces and APIs in reflection of Cisco Products, especially like Cisco Spark, Cisco Kinetics)
- Experiences of how network and cloud interact, future role of Enterprise Infrastructure, etc. (also considering the customer´s application installed base, on LOB applications and data aggregation lakes)
- Create and validate the partner strategic and tactical Technical Business Plans
- Support, influence, and implement effective partner service practices and offerings
2
Skills For Customer Success Solutions Architect Resume
- Understanding of computer server architectures, including Storage Area Networking (SAN), networking topics
- Helping customers develop a Digital Business Roadmap ensuring technology investments are linked with customer business needs and outcomes
- Working with account teams to translate the digital business roadmap into phased technology architecture addressing key business problems
- Monitoring industry trends and informing Cisco and Partner Sales teams accordingly
- Create and communicate a compelling portfolio vision for senior executives
- Engage with both Line-of-business (LoB) and senior IT stakeholders, aligning opportunities with Customer business requirements
- Resource for account teams to develop in-depth understanding of the Customer business requirements and how technology can deliver business outcomes
3
Skills For Customer Solutions Architect, IT SP Emear Resume
- Develop, orchestrate and deliver Strategic Roadmaps ensuring technology investments are aligned with Customer Business needs
- Collaborate with other Cisco teams, sales overlay and BUs to leverage knowledge sharing
- Engage additional resources (e.g. consulting specialists, technical specialists) to recommend, develop and propose appropriate customer solutions
- Leverage Cisco marketing intelligence resources for industry knowledge and trends
- Ensure partner technical resources are provided appropriate products, solutions and architectures training
- Passion for transforming the Enterprise business – People, Process, Tools, Architectures
- Drive visibility, understanding and alignment around Cisco's key technologies into the partner's solution offerings and product catalogues
- Has in-depth understanding of the industry trends in the customer's vertical
- Participate as a team member and assume a leadership role for the team
4
Skills For APJ Customer Solutions Architect Resume
- Proactively develop sales opportunities with customers/partners and consult about how Cisco solutions can meet and drive their business requirements
- Ensure the delivery of measurable, sustainable business value to the customer from the entire Cisco portfolio as opposed to the simple provision of technology
- Design architectural/technical solutions to meet business requirements, identify and prevent potential obstacles
- Educate and inform customers/partners on Cisco technology, technical roadmaps and architectural best practices
- Remain up to date on industry standards and regulations relevant to your customer, in addition to latest Cisco and competitor technologies
5
Skills For Voice of Customer Solutions Architect Resume
- Develop high level technical relationships (CTO, CXO, Senior Network Architect) within an account
- Leverage existing business relationships with the Account Team, IBSG, and BDMs internally, and various technology and business groups within customers' organizations to ensure disparate initiatives tie into the overall business big picture
- Demonstrates expertise of multiple architectures (i.e., Collaboration, Data Center, Enterprise Networking, Security) to support partner capability and investment consultation. Collaborates across Cisco team to execute partner capability development
- Educates partners on Cisco's architectural plays and drives partner solution innovation, investment, and practice building in alignment with architectural and solution strategies
- Innovates to accelerate partner transition in alignment with Cisco’s evolution
6
Skills For Customer Solutions Architect Resume
- Provide positioning and business case development training (for partner to use with customer) to senior partner technical leadership. Focus training around Cisco’s architectures
- Proven Cisco expertise in technical domains with documented success
- Provide detailed and consumable documentation around best practices for deployment around application acceleration, automation/management efficiencies
- Hands on experience in deploying IT software and solutions
- Sales experience in data centre industry
- Medical and Dental benefits effective on your start date
- Good knowledge of UNIX/Linux OS and SQL
7
Skills For Customer Experience Solutions Architect Resume
- Commercial software development experience
- Focus on team’s success rather than individual wins
- Establish and/or enhance the partner's understand and recognition of the value of Cisco's architecture approach and technology vision though regular discussions, workshops and engagements
- Employee discount on eligible Rogers products and services and many more perks of working at Rogers, cell phone for business use
- Professional development and ongoing support to succeed in the role
- Deep knowledge of system integrator business models enabling Cisco to align Cisco technology with SI business models to drive beter alignment and profitability
- Collaborate closely with key cross-functional teams across the Architecture Teams, Sales, Services, and Engineering
8
Skills For Customer Success Solutions Architect Resume
- Range of Wealth accumulation programs
- Knowledge of the Telecommunications OSS/BSS environment is an advantage
- Assess Enterprise Architecture state, develop roadmap to desired state, and resolve SMART metrics to measure against customer critical metrics by using architecture tools and methodologies such as Cisco Architecture Consulting Lifecycle, BATP, TOGAF or BAR
- Identify potential gaps in the relevant pieces of the customer's Enterprise Architecture to create opportunities to enlarge the sales base
- Deftly design top-down future state architectures and associated Cisco tech strategy
- Lead, along with Business Solutions Manager, to provide a vision for the account team in terms of technology focus and relationship development
- Knowledge around DNA, Viptela and DC
- Experience with e-Business or web based programming languages/technologies such as: Java, JavaScript, Python, JQuery, XML/XSL, CSS, HTML, PHP, Ajax, node.js, Angular JS
- In-depth knowledge of clinical industry processes and roles
9
Skills For Customer Solutions Architect, IT SP Emear Resume
- The Customer Solution Architect is responsible for being the primary technical leader for the dedicated customers and align and orchestrate technology, product management, technical specialist teams, service team etc. to drive these projects with great success
- Developing architecture strategy with Key Technology Partner
- Focus on replicability of the solutions delivered at a customer
- Work closely with Cisco´s partner´s delivery organizations
- Developing and implementing ecosystems in order to ensure the delivery and monetization of Cisco´s cutting edge solutions with a cross architectural approach in collaboration with Cisco´s services organizations
10
Skills For APJ Customer Solutions Architect Resume
- Senior customer- / partner-focused technical and architectural sales professional with intimate knowledge of customer- / partner-specific business drivers and networking environment, including adjacent technology and solution areas
- Provides a consultative relationship with the customer and collaborates with account team and Business Entities to develop customer focused architectures driving industry-wide innovation
- Demonstrate business relevancy to executive stakeholders
- Experience in business mobility, MDM, MAM and EMM
- Leading the strategic technology plan for an account (or set of accounts) to support customers’ business strategy
- Leads the architectural design and associated Cisco technology strategy in alignment with key business drivers and market issues for an individual customer
- Acts as a trusted advisor with the account team and account leadership (e.g. Client Director) to demonstrate the business value of Cisco solutions, architectures and services by aligning opportunities with a 3-5 year cross-architectural vision
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