Customer Success Engineer Resume Sample
Dusty Rath
976 Boyle Center,
Philadelphia,
PA
+1 (555) 289 7838
Work Experience
Senior Customer Success Engineer
06/2017
-
PRESENT
Boston, MA
- Experience developing OOP applications in a .Net environment
- Daily operational support in Zendesk for all services hosted on the Adobe I/O API platform
- Frequent engagement with clients in the Adobe I/O community Slack channel
- Triaging, troubleshooting & debugging connectivity issues & configuration problems
- Providing solutions for first tier support issues
- Providing resources to answer clients' questions, identifying needs for new features where applicable
- Onboarding & configuring new services onto the API gateway
- Working with the Customer Success Managers & Program Managers on scheduling & managing a busy onboarding pipeline
- Writing documentation, FAQs, and knowledge base articles in response to client feedback
Customer Success Engineer
04/2014
-
03/2017
Chicago, IL
- Maintaining client contact and provide status updates to ensure timely closure of client requests
- Managing client expectations, keeping clients satisfied and expectations realistic
- Working closely with Program Management, Engineering, and Devops to communicate high-priority client issues
- Working closely with partner teams to identify & track dependencies required for client success
- Driving continuous process improvements to support scaling for rapid growth of Adobe I/O platform adoption
- Hands on experience designing and deploying complex solutions on-premise and in the cloud
- Understanding and experience working in Windows and Linux environments
- Experience with containers services in Docker/Kubernetes
BB Customer Success Engineer
08/2009
-
12/2013
Dallas, TX
- Experience with deploying and managing applications in cloud environment (AWS or Azure)
- Familiarity with server hardware selection, design and troubleshooting
- Understanding of enterprise platform topics like High Availability, Load Balancing, and Storage
- Understanding of application layer protocols, such as HTTP/S, TCP/IP, UDP and Web sockets
- Demonstrated understanding of networking and firewall concepts
- Experience with SSO-related software such as ADFS, SiteMinder, OpenSSO, Auth0, Okta or other SAML providers
- Understanding of enterprise platform security and concepts
- Excellent presentation and communication skills to technical and non-technical audiences
- Strong client-facing consultative skills, able to act as a customer advocate
Education
Upper Iowa University - Des Moines Center
2004 - 2008
Engineer's Degree in Software Engineering
Professional Skills
- Demonstrates excellent communication and conflict resolution skills
- Excellent interpersonal skills, including understanding of international business relationships and cultural norms
- Java or C/C++ development experience including solid scripting skills in Ruby, Perl or Python
- Strong communication and interpersonal skills and ability to work with Customers in demanding scenarios where follow-through and timely resolution are required
- Strong time and project management skills; extremely detail oriented
- Excellent verbal and written communication, collaboration & presentation skills
- Strong practical Linux or Windows systems administration skills
How to write Customer Success Engineer Resume
Customer Success Engineer role is responsible for presentation, java, customer, microsoft, troubleshooting, windows, software, digital, security, integration.
To write great resume for customer success engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Success Engineer Resume
The section contact information is important in your customer success engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Success Engineer Resume
The section work experience is an essential part of your customer success engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer success engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer success engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Success Engineer resume experience can include:
- Excellent communication, organization, time management, and presentation skills
- Develops solution or technical expertise areas of specialization in addition to maintaining broad solution and industry skills
- Basic skills in administering MS Windows Server environments
- Proven working experience with MATLAB & Simulink
- Learn new skills and adapt to customer application needs
- Consulting and/or technical training experience
Education on a Customer Success Engineer Resume
Make sure to make education a priority on your customer success engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer success engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Success Engineer Resume
When listing skills on your customer success engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer success engineer skills:
- Good data analysis skills to pick up trends before they become major problems
- Strong communication skills and taking personal responsibility for individual tasks and actions
- Strong experience supporting with cloud hosting including Microsoft Azure and AWS cloud infrastructure
- Experience using digital marketing products and FSI vertical experience
- Demonstrated experience managing shared file storage/systems
- Experience in native mobile OS development using iOS, Android or Windows is a strongly desired
List of Typical Experience For a Customer Success Engineer Resume
1
Experience For Senior Customer Success Engineer Resume
- Work experience with a demonstrated history of
- Deployment automation and scripting experience with tools like PowerShell and Bash
- Experience working in Big Data (Hadoop, Hive, Pig, Storm, NoSQL, HBase, Cassandra, Druid)
- Experience working with Business Intelligence & Visualizations solutions
- Practical work experience in at least one design discipline – architecture, engineering, mechanical
- Strong background in customer community development, participation, moderation and social networking best practices
2
Experience For Lead Customer Success Engineer Resume
- Experience with web servers and common relational databases used in today’s application architectures. Basic understanding of SQL
- Experience in customer-facing positions as a professional services Solution Architect/engineer or similar
- Experience in working with customers in a SaaS environment
- O Experience in consulting, technology delivery, or account management helpful
- Experience completing RFP’s and RFI’s
- Act as the customer experience advocate within the company. Track customer reports and identify & report trending issues
3
Experience For Customer Success Engineer Paris La Défense Resume
- Highly entrepreneurial with a strong passion, unparalleled zeal, urgency, energy, dedication, and an unrelenting drive to Make Customer Successful
- Groom and prioritize defect backlog
- Raise product team awareness of customer priorities
- One-on-one customer communications in support of LMV Platform and customer priorities
- Practical experience with a flagship Autodesk product – Inventor, Revit, AutoCAD, Max, Maya, Fusion
- Experienced in Web 2.0 tools (forums, blogs, groups, video tools, etc.) and related best practices
- Drive a strong evangelization program; for example: ‘Ask the Expert’ calls, ‘Topic of Interest’ sessions, and ‘Open office hours.’
4
Experience For BB Customer Success Engineer Resume
- Drive a Strong Evangelization Program
- Experience with modern software development methodologies
- Experience in a related space such as log analytics, APM etc. E.g. Splunk/Sumo Logic/App Dynamics/New Relic/DataDog/SignalFX would be helpful
- Provide real time feedback to the product development team based on onsite visits, field experience, customer interaction, etc.
- Builds and provides effective presentations and demonstrations to prospects, customers and partners, at both technical and executive levels
- Experience with diverse sets of Enterprise IT systems and software
- Experience in Customer Support in the Data Storage industry or equivalent
- Drive a strong evangelization program. For example: ‘Ask the expert’ calls, ‘topic of interest’ sessions, and ‘open office hours.’
- Continue to develop in-depth knowledge of security tools and industry best practices to maintain strong relationships with customers
5
Experience For Cleversafe Lead Customer Success Engineer Resume
- Provide a great relationship experience for all assigned clients and assist clients to expand their usage and adoption of Adobe products
- Demonstrate Amazon and Azure cloud services and advanced Adobe Command/Control systems to use the next generation cloud management solution
- Drive a Strong Enablement Program
- Experience with web servers and common relational databases used in today’s application architectures and an ability to understand SQL
- Proven ability to work with multiple clients concurrently
- Highly coachable with a strong desire to improve as a professional
- Excellent knowledge of AD delivery methodology and best practices for APM and technology deployment
6
Experience For Fusion Customer Success Engineer Resume
- Technical IT experience that includes
- Experience in the design and implementation of complex IT systems
- Developing dashboards, BTs, work on correlation, alerting - and capturing instances where customer realises value
- Providing hands-on assistance with designing and provisioning secure and scalable Qlik environments for on premise and cloud based platforms (AWS or Azure)
- Responding to customer questions relating to Resilient Systems’ APIs and SDKs
- Identifying and developing customer champions at all levels to drive adoption and value realisation - and develop new business opportunity
7
Experience For Customer Success Engineer Resume
- Identifying training gaps and opportunities for expansion and enhancement
- Troubleshooting cloud services and/or Wi-Fi & connected device (IoT) networking or communication issues
- Working knowledge of the Windows OS, network troubleshooting, and client-server technology
- Understanding of open-source software libraries such as glib, OpenSSL, Boost C++, etc. and their associated licensing
- Programming abilities in Java Perl, Python, Unix shell/Bash, Windows PowerShell or advanced vRealize Orchestrator coding capabilities (Javascript)
- Programming abilities in Java, Python, Unix shell/Bash, Windows PowerShell or advanced vRealize Orchestrator coding capabilities (Javascript)
- Conducting health checks and customer reviews to ensure deployment is completed and production systems are configured for customer success
- Facilitating technical workshops and customer meetings
8
Experience For Senior Customer Success Engineer Resume
- Capturing instances where customer realizes value from AppD (screenshots, dashboards, BTs, etc.)
- Programming abilities in languages such as Go, Python, Java, Unix shell/Bash are an advantage
- Guiding large enterprise customers to align with Qlik product strategy and to adopt best practices
- Understanding of modern IT production data center and Internet (ISP/ASP) hostingoperations
- Knowledge of clustering, fail-over and disaster recovery products and concepts such as MS Clustering Services, Load Balancing, Routers, LUNS, SAN and NAS
- Passionately Customer-centric: a passion for delivering value for customers, understanding the issues they face, and navigating complex issues with them
- Technical testing, trouble shooting and problem solving
- Facilitate the sales process in developing account intelligence, pursuing opportunities for growth of software usage, and assisting in software deployment
- Contribute to services scoping working closely with Sales, Sales Engineering and other CSEs
9
Experience For Lead Customer Success Engineer Resume
- Architecting and managing non-persistent application streaming environments
- While a working knowledge of Linux is required, Googling to satisfy your own curiosity is a lot more valuable (and hopefully, fun)
- Domain level understanding of Public/Private Cloud Infrastructure & Networking
- Manages Proof of Concept (POC) deployments with prospects, balancing POC processes while adapting to each individual prospect situation
- Becomes an industry SME (Subject Matter Expert) including developing competitive knowledge that can be leveraged in sales situations
- Handle initial customer contact around reported issues, resolving them directly when possible and correctly routing them when not
- Regular reporting of working progress
- General IT proficiency (basic scripting capabilities, basic SQL/XML knowledge). Scripting such as XML, SQL statements, VBA or Powershell
10
Experience For Customer Success Engineer Paris La Défense Resume
- Some understanding of the banking, payments or treasury business
- Solve client technical issues and providing coaching to client technical staff on the Qlik platform
- Familiarity with deploying and analyzing behavior of Java-based and related enterprise software technologies (RabbitMQ, Tomcat, Ehcache, Nginx, …)
- Critical thinking and problem solving ability; synthesize findings from analysis and draw conclusions
- Familiarity with deploying and analyzing behavior of Java-based and related enterprise software technologies
- Familiar with performance testing methodologies and tools like JMeter and LoadRunner
- A working knowledge of case management in SalesForce, or equivalent is required
- Be comfortable and personable in email, even when interacting with strangers
- Develop and deliver customers’ unique implementations through the on-boarding and adoption phases till full deployment
List of Typical Skills For a Customer Success Engineer Resume
1
Skills For Senior Customer Success Engineer Resume
- Good analytical skills, conceptual ability, and creativity
- Proven ability to work with multiple clients concurrently and manage competing priorities across accounts
- We help our employees learn and grow their skills
- Prior account management and/or project management experience with Fortune 500 clients
- Prior experience with customer success in a SaaS, or Managed Services company
- Prior experience in Technical Support/Services related role and/or 6+ years in technical account management
2
Skills For Lead Customer Success Engineer Resume
- Demonstrated effective customer management
- Maintains competent Microsoft Visio skills
- Maintains competent Microsoft Project skills
- Advanced Microsoft Office, Visio and Project skills
- Strong communicator with experience working in an agile work environment
- SQL skills proved in practice on MS SQL or Oracle platforms
- Troubleshooting and administration experience with OpenVZ
3
Skills For Customer Success Engineer Paris La Défense Resume
- Strong working knowledge of Linux operating systems and their underlying components, system statistics, performance tuning, filesystems and IO
- Experience and competence working with Unix, Linux and Windows operating systems including shell scripting
- Experience and competence working with Unix, Linux, and Windows command operating systems including shell scripting
- Relevant work experience, including network engineering and network troubleshooting
- Proven technical aptitude, sharp consulting instincts and a passion for delivering groundbreaking solutions for top-tier technology companies
- Experience building tools in both BASH shell scripting and scripting languages (ruby, python, perl)
- Substantial experience writing, documenting and tracking defects for a complex, multi-component software product
- Experience with cloud hosting including Amazon Web Services & Microsoft Azure
4
Skills For BB Customer Success Engineer Resume
- Experience with networking concepts such as TCP/IP, Load Balancing, DNS, HTTP, SMTP
- Demonstrated in depth knowledge of Windows Operating Systems and troubleshooting tools
- Experience working with at least one of the following languages: Java, .NET, PHP, JavaScript
- Effective at performing detail oriented tasks like documenting steps taken
- Experience with escalation management and working with Sales, Support, Product Management and Engineering
- Experience working in a customer facing role (or the desire to do so)
- Strong scripting ability in one or more common scripting languages (Perl, Python, Powershell, Bash)
5
Skills For Cleversafe Lead Customer Success Engineer Resume
- Demonstrated track developing and managing quality metrics for a complex software project
- Experience working with at least one of the following languages: Java, .NET, PHP, JavaScript
- Knowledge of and experience with digital marketing technologies
- Programming experience in Javascript (or other languages)
- Strong ability to troubleshoot database, networking, and DNS issues
6
Skills For Fusion Customer Success Engineer Resume
- Some software development experience (while the language or platform does not matter, an understanding of what it represents to develop and test software does)
- Experience working in a SaaS or cloud company
- Experience working with high-traffic solutions/services
- Experience/understanding of Application Performance Management (APM)
- Experience developing in Python, Ruby, or other languages
- Experience writing scripts for automation (shell, python, ruby, etc.)
- Excellent technical understanding of all components of AD software
- Experience in customer-facing positions as a professional servicesSolution Architect or engineer
7
Skills For Customer Success Engineer Resume
- ~3 years experience in customer-facing positions as a professional servicesSolution Architect or engineer
- Technical IT experience in a strategic, decision making capacity
- Experience in a customer facing Consultant or Presales role
- Experience deploying Enterprise Software Solutions
- Experience working with either Java or .NET
- Hands-on experience building SDKs and Code Samples
- Two years of work-experience in a customer-facing (internal or external customers equally considered) role
- Two years of hands-on technical problem-solving experience
8
Skills For Senior Customer Success Engineer Resume
- Practical production experience in Design Visualization
- Knowledge of Experience with Java, J2EE, Web-applications, REST API, Linux, NGNIX,
- Experience with build management tools, preferably Jenkins
- Experience with log aggregation tools such as Splunk, Sumologic
- Experience with Enterprise mission critical software
- Knowledge of and experience with Adobe products & services, and the Adobe Identity Management System (IMS)
- Strong knowledge of Windows Server, Linux, Java systems Chef, and SALT
- Strong knowledge of Linux, Windows Server, Apache, Java systems Chef, and SALT
9
Skills For Lead Customer Success Engineer Resume
- Experience with escalations and root cause analysis
- Additional preferences given to candidates with experience in
- Experience as a Customer Success Engineer
- Previous experience as a Software Engineer or an Operations Engineer
- Experience with SAML2.0 identity providers/federation, and Linux-based LDAP
- Previous experience with Salesforce CRM and its technologies
- Language fluently in Japanese is a good to have
10
Skills For Customer Success Engineer Paris La Défense Resume
- Experience in database administration and architecture
- Hands-on experience with Java/J2EE development required
- Strong knowledge of Linux, Windows Server and Java systems Chef
- Hands-on experience in Apache, Java, Python, Tomcat, Databases, Load Balancers and Firewalls
- Experience of AppDynamics SW
List of Typical Responsibilities For a Customer Success Engineer Resume
1
Responsibilities For Senior Customer Success Engineer Resume
- Excellent social skills, both written and oral, are required
- System support skills
- Superior problem solving skills including solution adaptability and flexibility
- Experience and competence working with Unix, Linux and Window command operating systems including shell scripting
- Experience working with at least one of the following languages: Java, .NET, PHP, JavaScript
- Experience filing out RFP’s and RFI’s
2
Responsibilities For Lead Customer Success Engineer Resume
- Relevant experience, preferably in software testing and/or application security
- Strong understanding of application and network security fundamentals
- Experience working as part of an on-call rotation
- Up-to-date VMware Certifications with Strong Networking Knowledge
- Identify technical problems, provide guidance for effective adoption, communicate best practices, and provide technical support
3
Responsibilities For Customer Success Engineer Paris La Défense Resume
- Software development experience in multiple project environments
- Data storage knowledge/experience
- Working knowledge of common design processes, objectives and constraints in one of the following industries: Aerospace, Turbomachinery, Automotive, etc
- Working knowledge of enterprise architecture and integration patterns
- Strategic consulting in digital marketing best practices, providing client relationship management for all assigned clients
- Background building and running container-ized workloads in production using a clustered scheduler (Mesos/Marathon, Kubernetes)
- Passionate about making customers successful; teaching them ‘how to fish,’ so to speak
4
Responsibilities For BB Customer Success Engineer Resume
- Participate in delivering standard and customized training for end users
- Actively communicate these known MindSphere issues to the other customer facing team members for awareness during customer engagements
- Factory Automation (e.g. SCADA, PLC Programming, CNC) and Industrial Networking
- Assist in building a customer Wiki for AppDynamics content
- Participate in and refine defect tracking processes across QA and Dev teams
- Contribute to agile planning process
- BA/BS in Engineering, Design, Communications, Business, or equivalent
5
Responsibilities For Cleversafe Lead Customer Success Engineer Resume
- Identify training gaps and opportunities for expansion and enhancement
- Provide subject matter expertise for technical questions and troubleshooting
- Form a trusted relationship with customers in advising on the use of the product and the technology.
- Review customer reports and provide technical insights to ensure the customer is getting the most value out of our products and services
- Provide adjustments in PowerRadar based off of customer objectives and applications and assist in setting up alerts and automatic reports.
6
Responsibilities For Fusion Customer Success Engineer Resume
- Conduct scoping for customers, both on and off site
- Contribute to in-depth training for internal/external employees
- Sample marking support, as needed
- Regularly share internal and external feedback and trends with Product Marketing and/or Technical Product Management
- Provide specific support to Product Marketing and Technical Product Management
- Respond to customer questions relating to Resilient Systems’ APIs and SDKs
- Promotes long term customer success by leveraging best practices to drive end-user adoption and engagement
- In a pre-sales customer facing role, possesses “sales DNA”
7
Responsibilities For Customer Success Engineer Resume
- Familiar with concepts of ephemeral infrastructure, serverless computing, SOA
- Knowledge of online marketing functions is an asset, though not required
- Passionate about making customers successful
- Hands-on/working knowledge of VMware vRealize Cloud Management solutions
- Knowledge of Java or Python programming, preferably in an Enterprise software environment
- MS in Engineering or Sciences
- Network Security Tool and Networking Concepts
8
Responsibilities For Senior Customer Success Engineer Resume
- Upporting Microsoft Active Directory in an Enterprise Environment
- One or more of the following AWS certifications: Solutions Architect - Associate, Developer - Associate, SysOps Administrator - Associate
- Certified Email Marketing Specialist
- Deliver standard and customized training for end users
- BS or MS in Business, Engineering, Computer Science or related technical field
9
Responsibilities For Lead Customer Success Engineer Resume
- Perform initial triage and root cause analysis using available MindSphere logs, alarms, and other relevant toolsets
- Manage customer expectations around resolution time, probable outcome and available workarounds, ensuring overall happiness with the platform and support
- Thrive in a client-centric environment with a focus on the most challenging enterprise accounts
- Collaborate with global sales, consulting, and product teams to deliver best-in-class solutions
- Assist customers with high expectations while leading them to new levels of success
- Common .NET web application architecture frameworks, distribution mechanisms and messaging components such as ASP.NET, ASMX, WCF, MSMQ, etc
- Business Analytics, Machine Learning tools such as R, SAS, Tableau, or scikit-learn
- Able and willing to travel up to 50% of time as the job requires
10
Responsibilities For Customer Success Engineer Paris La Défense Resume
- Able and willing to travel up to 50% of the time as the job requires
- Knowledge of distributed systems, networking, and Unix systems
- Meticulous and thorough in issue analysis and troubleshooting
- As an engineer in Site Reliability, DevOps, or IT, preferably running highly-available SaaS systems
- Highly competitive salaries and benefits, including medical, dental, and vision insurance
- Time off and a flexible working environment
- Unix/Linux/Windows shell scripting
- Provide support and guidance to our customers to help them through any issues they are having with integration
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