Customer Svc Resume Sample
Delta Lesch
91952 Jedediah Roads,
Philadelphia,
PA
+1 (555) 753 5010
Work Experience
Customer Svc Specialist
06/2017
-
PRESENT
Detroit, MI
- Process sample requests for sales, marketing and suppliers on a daily basis
- Assist sales and marketing departments with clerical and supplier support
- Provide item and inventory information to suppliers and sales team
- Support Sales Team with preparation of customer visits
- Provide monthly movement for key customers and suppliers
- Maintain Sample Reporting Daily
- Assist the sales team with end of day additions and corrections to customers orders
Customer Svc Rep
11/2013
-
12/2016
New York, NY
- Enter and accept all orders
- Open dispatch tickets for field techs
- Read all notes and information on order prior to scheduling. Updates notes in each system though out the order process
- Coordinates with the customer, field, provisioning, operations, planners, pc, sales engineering, to ensure the customer’s service is cut over efficiently, in a timely manner, with zero to minimal interruption to customer’s service
- Works with appropriate departments and staff to coordinate the activity of every job through each stage of the order
- Continuously monitors progress of job, including tasks and investigates any deviations from schedule. Keeps all appropriate personnel apprised of the status of the job, shifts in priorities, and of existing or perceived problems,
- Identify, suggest and implement corrective actions to improve quality of coordination process with management involvement
Asst, Customer SVC
05/2011
-
05/2013
Chicago, IL
- Input customer orders
- Input customer credits
- Input order and invoicing information accurately and in a timely manner
- Assist customers with orders and problems. Contact vendors and requests samples for customers
- Provide informative and professional assistance when working with the public, customers, vendors, and co-workers
- Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary
- Attend training and Customer Service meetings
- Perform administrative responsibilties such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary
Education
Grand Valley State University
2005 - 2010
Bachelor's Degree in Business
Professional Skills
- Two - Three (2-3) year’s healthcare and/or claims processing, billing or customer service experience
- Cope with multiple issues at the same time with varying priority
- Client-focused – constantly seeking to improve the client experience
- Verifies the member eligibility before processing and logging the phone call in the program
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Conducts telephone interview to gather the necessary data, logs the health care services, coordinates appointments and makes the referrals
- Educates the insured about our programs and coverage’s benefits
How to write Customer Svc Resume
Customer Svc role is responsible for insurance, health, reporting, telecommunications, benefits, training, finance, transportation, clients, logging.
To write great resume for customer svc job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Svc Resume
The section contact information is important in your customer svc resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Svc Resume
The section work experience is an essential part of your customer svc resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer svc responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer svc position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Svc resume experience can include:
- Clear and effective verbal communications skills
- Demonstrate knowledge when using the program to log the health care services and the other technological applications available
- Identify, investigate and clarify problems, determine fast and effective solutions. Escalate appropriately
- Imaging client’s participant information for storage retrieval by the client
- Attend weekly meetings with ops, engineering for all customer orders on backlog
- Resolve issues in difficult situations while upholding the department and bank’s policies
Education on a Customer Svc Resume
Make sure to make education a priority on your customer svc resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer svc experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Svc Resume
When listing skills on your customer svc resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer svc skills:
- Possession of a valid driver’s license, with proven ability e to safely operate company vehicles and equipment, and maintain a safe driving record
- H.O.M.E./DME customer service experience to include billing, insurance and thorough knowledge of DME industry and products
- Working knowledge of PC’s, including basic computer operational tasks
- Make customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships
- Triages calls in an efficient manner by monitoring overall talk time but also recognizes the need to provide quality customer service
- Focus and guide self and team members in accomplishing work objectives
List of Typical Experience For a Customer Svc Resume
1
Experience For Customer Svc Rep Resume
- Continuously seek quality and process improvements,proactively identify issues and trends through the review of MIS and ensuring all tools are optimised
- Adopt department standards on Email Etiquette, monitor and track improvements, passing feedback when standards not applied
- Build understanding on 'Who's Who' and increase awareness of roles and responsibilities outside the team
- Adhere to tasks guidelines set by Management
- Paid Time Off (17 days per year to start!)
2
Experience For Customer Svc Agent Resume
- Flexible Benefits Program (Health and Dependent Care)
- Diagnose and resolve technical hardware issues
- Perform item and order guide maintenance
- Facilitates appointment requests received through Health System’s centralized online forum
- Provide technical support in respect of all EBS applications
- Be accountable for all aspects of delivery and monitoring of the key performance measures that determine the team’s delivery effectiveness by achieving monthly and weekly goals for investigation resolution
3
Experience For Customer Svc Specialist Resume
- Identify and escalate incidents or incidents or other situations such as outages that could potentially lead to client complaints and manage alert accordingly
- Perform root cause analysis and work with partner teams to address any issues
- Comply with all corporate policies and practices, and adhere to audit and regulatory requirements
- Motivation and Knowledge
- Licenses: Not required
- Thought and Delivery
List of Typical Skills For a Customer Svc Resume
1
Skills For Customer Svc Rep Resume
- Strong customer service experience and proven ability to manage demanding clients and work closely with internal stakeholders
- Deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
- A strong understanding of Client Operations related functions and processes
- Extensive years of banking experience
- Enter and manage customer orders including cancellations and reschedules
2
Skills For Customer Svc Agent Resume
- Able to learn state specific laws regarding marriage, Domestic Partners, and Common Law Marriages
- Accept after hour call-outs, work overtime, varying shifts, weekends, and holidays as a condition of employment
- Conducts with the interview process and documents according to the requirements of the Health Insurance Portability and Accountability Act (HIPAA) and law 408
- 401(k) and Profit Sharing Plan
- Input customer orders, credits and invoicing information accurately and in timely manner
- Attend customer and training meetings as required
- Provide informative and professional assistance when working with the public, customers,
- Investigate cases escalated technical issues providing regular updates to both clients and colleagues
- Complies with the guidelines and established criteria for the different processes
3
Skills For Customer Svc Specialist Resume
- Make decisions with assistance from Supervisor or Manager
- Flexibility in assignments and delegation of tasks as assigned by Project Coordination Manager
- Efficiently handles in-bound calls made by guarantors, with questions or complaints regarding their physician billing statement, in a customer-oriented and professional manner. Meets or exceeds established performance targets (productivity and quality) established by the Collections Manager
- Reviews account history to understand the full impact of the questions/complaints and work not just to fix one isolated visit but ensure that all past account history is appropriately updated
- Follows IPM CBO policy regarding how calls are to be answered (i.e. call scripts) and documents in PMS so that a consistent level of service is provided to all guarantors
- Works with other individuals (both within the self-pay department and in other CBO departments) to obtain information needed to service the guarantor. Identifies root causes of customer barriers and/or complaints and works internally to communicate those findings to the appropriate staff
- Follows up as needed to ensure that optimal customer service is provided until the question/complaint has been finalized
- Participates in regularly scheduled team meetings offering new paths, procedures and approaches to maximize opportunities for performance, process and customer service improvement
4
Skills For Customer Svc Intmd Analyst Resume
- Maintain exemplary attendance and punctuality
- Maintain effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
- Interact with others in a way that gives them confidence in one’s intentions and those of the organization
- Clearly convey and receive information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener
- Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; and take action that is consistent with available facts, constraints, and probable consequences
- Establish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits
5
Skills For Cosc Customer Svc Spec Resume
- Maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization
- Possess, acquire, and maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates
- Actively appreciate and include the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations
- Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
- Communicates service updates directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow up as needed. Answers any customer inquiries and resolves or escalates customer issues as appropriate
- Possession of a valid driver’s license, with proven ability to safely operate company vehicles a
6
Skills For Ca / Customer Svc Rep Resume
- Respond to customer enquiries for lead time, MOQ and shipment details
- Process documentation for customer returns. Prepare all forms and obtain necessary approvals
- Refer customers to the appropriate department for resolution of non-CSS issues
- Able to manage multiple tasks for multiple clients
- Learn and follow standard processes and procedures
- Communicates well with clients and managers
7
Skills For Senior Customer Svc Specialist Resume
- Works well in a group environment
- Able to be at company standards of
- Possession of a valid driver’s license in work state with proven ability to safely operate company vehicles and equipment, and maintain a safe driving record
- Experience in call center customer service environment
- Extensive years of TTS Service experience
- Experience of EFT, SEPA, Worldlink, Liquidity products
- Underground wire and cable; Video Products and Services; High Speed Internet and station equipment
- 6 - 12 Months Customer service, call center and / or related area
8
Skills For High Touch Customer SVC Rep Resume
- Education: Qualifications in finance / operations / banking discipline would be advantageous. Eg: Citi Cert in Financial Services and Citi Cert in People management
- Knowledge of Electronic Banking applications or technical background is beneficial
- Travel: As required for client visits
- Fluency in one European language required (French/German/Italian/Spanish)
- Successfully meet physical requirements; able to distinguish all colors; body weight less than 260 lbs; work aloft from ladders, platforms, poles (with climbers), and bucket trucks; safely lift, carry, set up and secure 75 lb ladder; able to load/transport standard nitrogen cylinder
- Strong technical knowledge of Citi systems
- Professional telephone manner with strong verbal skills and ability to communicate and respond in courteous manner with attention, respect and sincerity to a wide variety of people
- Proven ability to multi task and prioritize a variety of tasks and information
9
Skills For Customer Svc Specialist, Sat-springfield Resume
- Work as a team as well as independently. Work in a team atmosphere to service the customers
- Process and manage a variety of tasks
- Computer data entry with competency
- Register the phone calls received in the appropriate platform
- Applies in a consistent manner the policies and procedures that are pertinent to the Access Center at FHC
10
Skills For Customer Svc Acct Specialist Resume
- Complies with the established quality parameters, abandonment rate and average speed of answer
- Once a determination is made, completes the service authorizations and sends them to the provider
- Interacts with members of the Integrated System to guarantee the efficiency and continuity of service
- Manages the emergency calls according to the standard procedures established in the practice of mental health services and according to the internal policies and procedures established by the organization, which are relevant to the Access Center
- Work with CSO/Branches globally to obtain answers/solutions for clients’ queries that are outside of Western Europe, based on their interaction with Citi’s global footprint
- Convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers
- Diagnose and resolve technical product issues
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