Data Center Operations Resume Sample
Treva Dicki
85168 Donnelly Mill,
Philadelphia,
PA
+1 (555) 810 3900
Work Experience
Data Center Operations Manager
10/2015
-
PRESENT
Philadelphia, PA
- Oversee the team’s efforts in troubleshooting and fault isolation through resolution of issues related to configuration, testing, releases, installations, and monitoring of mission-critical applications to include performing system and network troubleshooting and resource optimization
- Offers time and/or assistance to colleagues; is widely regarded and respected as someone to go to for help
- Fosters friendly and cooperative relationships with others; colleagues enjoy working with the
- Shares knowledge and mentors staff; works to develop others’ knowledge as well as own
- Gives and shares credit as appropriate
- Attends and participates in company and department level functions inside and outside of the office
- Accurately, on a timely basis, communicate the Data Center’s needs and requirements to the assigned Facilities staff
Data Center Operations Engineer
04/2012
-
08/2015
Chicago, IL
- 'Adhere to company security policies and procedures, including health and safety and local governing requirements, as directed
- Good understanding of security best practices and audit processes
- Well-rounded understanding of technology, operations and business processes
- On 24-hour call as an escalation point with ability to address all problems in an expedient manner
- Occasionally lift items weighing 50 pounds or more
- Work for prolonged periods in a data center environment where noise and temperature can fall outside of the range of a typical office environment
- Travel up to 25% of time to other sites, training & institutional programs, and meetings when required
- Manages or directly supervises all new customer installations on the data center. Communicates with all parties involved to determine the current project status, and works to prevent any project delays
Data Center Operations Master s Intern
01/2009
-
01/2012
Los Angeles, CA
- Assure all equipment is operated and maintained within the manufacturer’s specifications and the operating guidelines of the property
- Troubleshoot copper and fiber structured cabling to resolve connectivity issues
- Copper and fiber cabling is installed and terminated in a manner that ensures the highest standards both
- Data Center Operations Team Lead (daily: direct manager)
- Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)
- External/Internal Customers/Vendors (daily: status of customer issues, configurations and tasks)
- Rackspace Vendors (varies: supervision and oversight of work undertaken)
- Complete customer configuration installations; including hardware modification, operating system installation,mounting of devices within cabinets and completion of all required cabling
Education
Norwich University
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Strong analytical and organizational skills with the ability to manage multiple, competing complex priorities
- Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required
- Strong analytical skills with the ability to multi-task several unrelated issues
- Excellent documentation skills with emphasis on technical processes and standards
- Strong oral and written communication & documentation skills are important
- Excellent leadership skills and ability to function under pressure
- Strong experience in data center operations or engineering and building scaling infrastructure
How to write Data Center Operations Resume
Data Center Operations role is responsible for leadership, documentation, troubleshooting, communications, organizational, software, customer, analytical, trading, telecommunications.
To write great resume for data center operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Data Center Operations Resume
The section contact information is important in your data center operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Data Center Operations Resume
The section work experience is an essential part of your data center operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous data center operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular data center operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Data Center Operations resume experience can include:
- Maintains relationships with each customer and communicates with customers on a regular basis to ensure satisfaction with services provided. Communicates with customer support regarding all reported and outstanding support issues
- Demonstrated analytical and problem solving skills with experience providing practical business insights from large, complex data sets
- Excellent written and verbal communication skills (MS Office experience)
- Demonstrated communication skills (decision making, confrontation management, commitment, coaching the team)
- Leadership skills, experience managing people, and ability to develop staff
- Anticipates and resolves complex situations by applying judgment, demonstrated knowledge, and skills generally acquired
Education on a Data Center Operations Resume
Make sure to make education a priority on your data center operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your data center operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Data Center Operations Resume
When listing skills on your data center operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical data center operations skills:
- Well organized with good time management and skills
- Strong creative, analytical and problem solving and trouble-shooting skills
- Basic troubleshooting skills in HP-UX
- Prior experience in maintaining high service levels in a demanding environment
- 2+ Data Center experience with hands on experience in supporting multi-vendor hardware platforms
- Acquires knowledge of Problem Management tools and gains skills to assist in resolution and recurrence avoidance of service incidents
List of Typical Experience For a Data Center Operations Resume
1
Experience For Data Center Operations Manager Resume
- Maintain excellent customer and management communication regarding issues, project status, and effectively handling escalations as they arise
- Selecting, effectively managing and coaching Operations Supervisors
- Responsible for the development of the operational talent pool by optimizing the skills of the existing team
- Demonstrated problem solving and critical thinking experience
- Optimizations, and self-service troubleshooting skills
- Prior experience working on security and/or compliance projects
2
Experience For Data Center Operations Engineer Resume
- Ensuring effective and efficient management of day to day 24x7 Data Center Operations
- Experience supervising, training, mentoring, and leading people in technical teams
- Previous experience or ability to show familiarity with building, repairing or upgrading hardware components
- Demonstrated knowledge of administering and troubleshooting web servers
- Experience working with engineering on application deployment to production
- Experience in large-scale data center hardware deployments and building scaling infrastructure
- Experience in development of a management team, and in the personnel management, staffing, and scheduling for a high availability environment
- Experience in large-scale data center hardware deployments and building scaling infrastructure, is desired
- Post-collegiate work experience building IT systems and establishing operational processes around systems
3
Experience For Data Center Operations Technician Resume
- Experience managing IT resources building tools for cross-functional teams
- Experience writing complex sql queries and performing data analysis
- Experience running a demanding global financial systems operation
- Work autonomously being vigilant in the completion of assigned projects and able to adjust to changing priorities quickly and efficiently
- Experience managing an operational team numbering ~20+ people, preferably in the financial service industry
- Experience managing an operational team numbering ~10+ people
- Experience working with Windows, RedHat Linux, and Solaris/Unix operating systems
- Experience working in a communication rich and dynamic environment requiring high situational awareness
4
Experience For Data Center Operations Analyst Resume
- + Knowledge and experience with the Nlyte DCIM software application, including deploying DCIM in greenfield installations
- Experience with Internet networking, load balancer technology in a high volume traffic in a data center environment
- Experience in systems monitoring administration/architecture UNIX/Linux is required
- Experience working in dynamic high performance environment
- Recent experience successfully leading complicated projects
- Deep dive into problems while maintaining a high level view of projects and priorities to drive initiatives across the finish line
- Previous experience working in a Data Center environment
- Experience supporting large, high availability environment
5
Experience For Data Center Operations Specialist Resume
- Experience working in Data Center environments
- Experience working in team environments with high performance and quality expectations
- Demonstrate an analytical approach and problem-solving techniques
- NOC experience including
- Experience operating data center solutions for global mid to large sized corporations with geographically dispersed populations
- Experience managing data center infrastructure in a virtualized environment
- Manage Work and Priorities through ticketing system and coordinate with Data Center Manager
6
Experience For Data Center Operations Lead Resume
- Experience in technology risk and controls, risk based consulting, risk assessments, audit and regulatory activities
- Experience in planning, coordination and implementation and the ability to work across teams and functions to execute and deliver
- Experience with Solar winds monitoring software
- Experience launching facilities and teams in on a global scale
- Experience interpreting contracts and other legal documents
- Experience of managing a high performance operational team
7
Experience For Director of Data Center Operations Resume
- Experience and knowledge of UPS, PDU, ATS, CRAH, CRAC, Generators and HVAC principles including chilled water systems
- Experience using 10-Key
- CCNA or equivalent experience / understanding of large scale datacenter networks
- Previous experience in managing teams of 10+ staff members
- Experience in global Datacenter operations in Europe, Asia and Americas
- Partner with Network, Compute, Storage, Architecture, Live-Site and other teams – and drive priorities across these functions to meet project timelines
- Provide technical leadership for your area and clarify team priorities in a fast paced and dynamic environment
- Intermediate software / network switch configuration experience (Linux, windows, esx / cisco, arista)
8
Experience For Data Center Operations Site Manager Resume
- Previous experience with project management related to systems deployment
- Racking, cabling, and installation of servers, network equipments and any other IT related systems in the data center
- Lifting and/or carrying 5-35 lbs. or more
- Working knowledge of networking, server and cable hardware
- Managing the floor, cabinet space, cooling, power, network port, and all consumable capacities (cables, rail kits, etc)
- Maintaining and reconciling the technology asset systems of record across Merchant Services Infrastructure
- Mentoring and developing IC’s, managers and leads such that they can run daily operations with minimal supervision
- Assisting and supporting the Twitch Infra teams as necessary with the development of new POP sites, and Origin Datacenters
- Delivering quality service and ensuring all customer demands are met
9
Experience For Manager, Data Center Operations Resume
- Assisting in recruiting efforts
- Working 12 hour rotating Day/ Night shifts and flexibility to travel between sites
- Installing and configuring both hardware and basic desktop software
- Programming / Application Developing (C# / VB.Net)
- Managing the floor, cabinet space, cooling, power, network port, and all consumable capacities (cables, rail kits, etc.)
- Developing automation for provisioning of hosts and/or network devices
- Working knowledge of Unix Operating Systems, Amisys, ByRequest, Rhapsody and HP Data Protector
- Directing Others: Establishes clear directions, delegate’s workload appropriately, and is a clear communicator
10
Experience For VP, Data Center Operations Resume
- Understanding of environmental health and safety programs desired
- Planning and coordination of equipment migrations and new equipment installations
- Working knowledge of inventory management, asset management, field service operations
- Planning of annual cycle of work activities
- Liaising with Data Center Operations and the Risk and Controls team to implement and govern asset management processes and polices
- Managing the relationship with third party Colocation providers and their facility staff
- Driving the development of short, medium, and long term plans and regularly interact across functional areas with executives to achieve strategic objectives
- Troubleshooting network installations & configurations
- Scripting/Automation (VBScript, HTA, Powershell)
List of Typical Skills For a Data Center Operations Resume
1
Skills For Data Center Operations Manager Resume
- Good phone and customer service skills
- Develop and manage a diverse team of engineers with varying skills and defusing complex interpersonal issues
- O Apply research information gathering and analytical skills
- Commitment to excellence, attention to detail and organizational skills are critical components for this job
- Bundling reports and distribution, data validation, records storage and management
- Being obsessed about our customers’ experience
- Prioritizing requests to deploy servers, storage, or SANs to meet business deadlines
- Prioritizing requests to deploy servers, storage and network devices to meet business deadlines
2
Skills For Data Center Operations Engineer Resume
- Development of multiskilling instructions, including planning and training
- Experience developing or debugging in a services environment
- Five years’ experience leading large infrastructure support, data center and network operations programs using the ITIL methodology
- Experience with making and testing network cables
- Demonstrable experience managing high-performing technical teams, organizational leadership, people development and team growth
3
Skills For Data Center Operations Technician Resume
- Experience working well with others; cross-functionally, via phone support, in escalation and/or reporting up, and within teams
- Working experience with Jobs and server monitoring
- Demonstrated ability developing team learning solutions with measurable business outcomes
- Have a good understanding of capacity and demand planning for the data center
- Demonstrates and actively promotes an understanding and commitment to the mission of client through performing behaviors consistent with the client Way
- Experienced and comfortable working with server/network hardware and Linux OS
- Experience working with Agile, Kanban methodologies is beneficial
- NOC experience including
4
Skills For Data Center Operations Analyst Resume
- Experience diagnosing faults in complex services
- Experience managing vendors in a data center environment
- Solid understanding in Project Management
- Provide effective production support including accurate problem identification, ticket documentation and customer/vendor
- Experience implementing LEAN/6 Sigma methodology (continuous improvement, DMAIC/DVADV, 5 Whys, Root Cause analysis, etc.)
- Proactive, hands-on approach, experienced, diligent, passionate and a willingness to help
- Handle multiple priorities and meet deadlines for operational deliverables
- Experience with technical domain concepts in virtual cloud environments
- Outage and system recovery experience
5
Skills For Data Center Operations Specialist Resume
- Process oriented and experienced in process development
- Proven ability to function independently in ambiguous situations with a record of success
- Proven ability to lead cross-functional teams in highly-technical, multi-disciplined projects
- Consolidates system data to formulate reports for business managers
- Show excellent awareness and responsiveness to new requests/ incidents
- + Five or more years of experience in a data center operations environment
- Or more of proven IT leadership and management in the technology market
- Experience
6
Skills For Data Center Operations Lead Resume
- Experience with Hypervisors such as ESXi, KVM, Hyper-V
- Hands on Linux and/or Windows administration experience
- Containerization concepts, experience with clustering and scheduling suites such as Docker Swarm, Kubernetes, DCOS
- Effective incident resolution and structured problem solving methodology. Ability to mitigate complex issues in a professional and timely manner
- Successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above
7
Skills For Director of Data Center Operations Resume
- Build, maintain, and operate DC infrastructure and operations processes to ensure high availability, superior performance, and 24x7 support
- Data Center hands and feet support experience on Server, storage, Network, etc
- Experience in Data Center operations
- Direct performance management experience of 3-6 salaried managers and associated hourly staff
- Experience monitoring data center environments in multiple locations
8
Skills For Data Center Operations Site Manager Resume
- Maintain effective shift notes and shift checklists in a timely manner
- Experienced with customer interaction and relations
- Experienced with vendor relations on a professional level
- Overall safety, security, quality, performance and customer experience across multiple shifts
- Relevant experience in similar environment
9
Skills For Manager, Data Center Operations Resume
- Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers
- Working knowledge of enterprise routing protocols and IP subnetting including TCP/IP and DNS
- Working with DCIM, reporting and capacity planning
- Developing and deploying DC monitoring tools
- Providing supervision and management of data center personnel, responsible for troubleshooting and fixing of assigned incidents such as
- Working knowledge of deep debugging tools like WinDBG
10
Skills For VP, Data Center Operations Resume
- Working knowledge of networking/server architecture and hardware
- Building and maintaining rapport with Global Technology and Line of Business partners to support client enquiries
- Installing and expanding network & data center infrastructure
- Working knowledge of enterprise networks including load balancers, routers, and switches
- Understanding of information technology concepts in a working or academic environment
- Billing – report on customer power and connectivity metrics; generate billing information for customer invoices
- Creating and operating a NOC to monitor and troubleshoot a production network and datacenter infrastructure
- Maintaining vendor and contracts management, hardware, software procurement, and budgeting
List of Typical Responsibilities For a Data Center Operations Resume
1
Responsibilities For Data Center Operations Manager Resume
- Experience in SaaS/Cloud infrastructure operations on CentOS Linux experience
- Experience in at least 2 ERP or Datacenter information system implementations
- Technical experience, preferably in a large-scale data center environment
- Assisting in the design and build out of new data halls and facilities
- Deliver a service exceeding customer expectations and delivering according to customers KPI’s
- Building systems for Datacenter operations or complex manufacturing/distribution environment
2
Responsibilities For Data Center Operations Engineer Resume
- Administering UNIX/Linux (CentOS) operating system
- Take ownership of personal development, i.e. proposing and taking
- Develop and implement Data Center SOPs, MOPs and EOPs including emergency response, business contingency, physical security and fire fighting
- Collaborate with a wide variety of internal teams including business development, network operations and deployment/provisioning teams
- Managing multiple projects within the same time schedule
- Verify technical accuracy and consistency of configuration changes made by other systems engineer’s staff during infrastructure build process
- Extensive knowledge of networking protocols and services – HTTP, LACP, NTP, DNS, TCP/IP, STP
- Knowledge of Linux server/workstation, installation, automation, deployment, provisioning to production
3
Responsibilities For Data Center Operations Technician Resume
- Leading data center or technical operations organizations where high availability is a requirement
- Familiarity with Python, Bash and/or other scripting languages
- Oversees the monitoring, management, and support of Universal Orlando’s Data Center Infrastructure
- Deliver 24 x 7 on-site coverage for the purposes of responding to emergencies
- Tasks that are routinely scheduled for the middle of the night such as upgrading servers, CMR supports
4
Responsibilities For Data Center Operations Analyst Resume
- Ensure Data Center documentation is current, complete and stored appropriately as well as the continuous logging of Data Center system events
- Proactively manage the power and cooling capacity and continuously monitor and report environmental conditions
- Plan and execute predictive maintenance, planned preventive maintenance, (de-) commissioning as well as performance management for all utility systems
- Proactively ensure compliance and interact with the Authorities having jurisdiction
- Assist during implementation of projects in reference to the Data Center
- Maintain the ‘process and procedure’ documentation relating to all aspects of data Center operations
- To provide holiday and sickness cover at short notice and be flexible in their working patterns to maintain SLA’s
- Data driven operations and decision making
- Provide reporting and capability to manage to key metrics
5
Responsibilities For Data Center Operations Specialist Resume
- Reviews all results of actions during regular management review meetings
- Develops and manages Operational Level Agreements with other IS entities. Develops training plans and documentation for staff members
- Maintain the server fleet hardware health in support of the operational KPI’s in a cloud scale Data Center environment
- Presentation Skills - Is effective both inside and outside the organization; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working
- Knowledge of SSO, LDAP and directory services
- Systems administration-level knowledge of SAN, NAS, AD, SMTP, NFS, RAID, PXE, GRUB, Kickstart, Puppet, Chef and other automation tools, YUM, RPM
- Ability and desire to work in a fast paced, hands-on, startup environment
- Communicate at the executive level required
6
Responsibilities For Data Center Operations Lead Resume
- Manage capacity or sustainability-related projects throughout the Data Center
- Identify and help create documentation for the global DC team
- Provides capacity planning, placement, and has overall ownership of the Universal Orlando facilities including IDF’s, MDF’s, onsite and offsite Data Centers, and the management of associated third party vendor relationships
- Coordinates with internal and third party teams responsible for the support of critical mechanical, and electrical systems of the Universal Orlando Data Centers and associated campus wide distribution hubs, IDF’s etc
- Track issues and analyze data looking for trends and systemic issues and reporting out globally
- Ensuring the success of deployment projects. Our company is growing exponentially, and its continued success is dependent upon this leader’s ability to be flexible while working in an ever-changing, fast-paced, high-energy environment, overseeing key deliverables for multiple projects simultaneously
- Working with Virtustream’s security, risk, and compliance teams, support audit activities and ensure data centers are operated in accordance to security policies and procedures
- Managing teams, training, mentoring and leading technicians
7
Responsibilities For Director of Data Center Operations Resume
- Take daily operational readings of all mechanical and electrical equipment
- Serve your internal customer needs
- Manage and report on severity incident calls and understand operations processes and be able to perform analysis to ensure proper metrics are met; integrate information to develop employee’s technical ability
- Monitor assigned incidents and changes, track compliance with service management SLA’s and provisioning SLA’s
- Owns Incident Management, Incident Coordination and Incident Communication for 1st level incidents
- Responsible for implementation and adherence to Digital Realty’s operational platform and all related policies and procedures and achievement of “5 9’s” of Availability for all data centers in assigned market or territory
- Day to day management of Cisco- Jasper’s data center infrastructure to include but not limited to: purchasing, cabinet installations, wiring, cleaning, and hardware support
- Understanding of Linux and hardware systems support in an Internet operations environment
8
Responsibilities For Data Center Operations Site Manager Resume
- Author – contribute documentation to the Datacenter Engineering knowledgebase including repeatable procedures such as How-To, SOW, MOP, SOP
- Proficiency in one of the following languages: Ruby, Python, Go, Perl
- Harden – Identify and coordinate infrastructure hardening and capacity enhancement projects
- Perform deep dives on technical issues within the DC
- Access List Administration – request and execute approved access list changes
- Audit – perform regular corrections and updates to documentation and drawings
- Cross Connect – facilitate completion of WAN connectivity at the hard infrastructure level
9
Responsibilities For Manager, Data Center Operations Resume
- Draw – maintain floor plans, rack elevation drawings, technical schematics
- Migrate – plan and execute large scale equipment and connectivity migrations
- Report – collect electrical load and environmental data; identify and remediate hard infrastructure deficiencies and resource constraints within the site
- Supervise – engage and oversee vendors and contractors. Request and examine proposals and ensure adequate quality of deliverables
- Vendor management of colocation datacenter services providers to meet or exceed contracted performance SLA’s
- Experience of hardware manufacturer installation standards and knowledge of copper and fibre cabling installations and standards, with preference given to the following qualifications
- HP Accredited Platform Specialist
- Systimax Installation & Maintenance ND3361
10
Responsibilities For VP, Data Center Operations Resume
- Driving Technology planning, strategy, implementation and support for the company’s Data Center Infrastructure Technologies and Business Technology Operations
- Experience in managing staff to support daily operational tasks, projects/activities to ensure they are delivered on schedule and to meet the customer’s requirements. Leads and directs staff that provide IT services. Assigns work and establishes priorities. Supervises staff on performance of tasks and activities
- Create and define the team’s strategic goals & priorities
- Ensure Data Centers are maintained at all time based on OCLC’s Data Center standards
- Train and Educate staff members on OCLC Data Center policies and SOP’s
- Emergency Power and High Voltage Mains Supply
- Develop and keep documentation updated
Related to Data Center Operations Resume Samples
Data Operations Resume Sample
Work Experience
• Experience in data management field
• Prepare to gain a comprehensive understanding of all product types and interact with traders, strategists, and other operations professionals
• Proactively resolve data exceptions, dive deep into technical issues to investigate and fix co...
Professional Skills
• Demonstrate experience of managing small t...
• Proven leadership skills, with previous ex...
• Excellent issue identification, troublesho...
Operations Center Manager Resume Sample
Work Experience
• Train, observe, and supervise the operation of the equipment by MARMC Technical Services Duty Officers (TSDO’s) and Operations Watch personnel
• Provide on‐the‐job training to MARMC TSDO’s, Operations Center watch personnel and Emergency Operations Center (EOC) personnel during any and all establis...
Professional Skills
• Practical experience in aviation related p...
• Clearly define and set personal and/or tea...
• A proven team player with excellent people...
Operations Data Analyst Resume Sample
Work Experience
• Assists with the evaluation, analysis and development of reporting and analytical tools to analyze department and division performance indicators
• Supports the development and maintenance of daily, weekly, monthly, and quarterly reporting of both division and all hospitals simultaneously
&nb...
Professional Skills
• Demonstrated analytical & organizational s...
• Translate queries and numbers into busines...
• Presentation development as well as strong...
Business & Operations Director Resume Sample
Work Experience
• Build and sustain collaborative and productive relationships with other functional areas such as front office businesses, IT, HR, COE, LCD, etc.
• Implements appropriate systems and internal controls to adequately safeguard the YMCA’s financial resources and to provide a solid basis for accurately ...
Professional Skills
• Strong analytical, communication and probl...
• Excellent communication skills, experience...
• Strong written and oral communication and ...
Technology Process Resume Sample
Work Experience
• General knowledge of the large corporation IT landscapes, preferable Philips and in depth specialist knowledge on the applications or application components of your domain
• Knowledge of ITIL processes or a proven track record in IT Service Operations
• Knowledge of what it t...
Professional Skills
• Good written and oral communication skills...
• Proven leadership skills, ability to build...
• Strong experience of operating, communicat...
Process & Controls Resume Sample
Work Experience
• Continuously assist in the identification of process improvements
• Work closely with stake holders and technical subject matter experts to ensure process improvements account for all points in the end-to-end process
• Identify and build consensus on requirements while managi...
Professional Skills
• Strong technical skills and in-depth exper...
• Proven experience in leading a technical a...
• Very good organizational skills and struct...