Data Center Operator Resume Sample
Jacey Daugherty
7925 Stoltenberg Gateway,
Detroit,
MI
+1 (555) 805 4340
Work Experience
Data Center Operator / Specialist
03/2016
-
PRESENT
Detroit, MI
- Career Gap Analysis
- Performs notification and escalation for major issues and critical events
- Completes shift check lists and status reports as required
- Performs basic networking troubleshooting
- Prepares and submits reports and statistics related to application, hardware, software and processes
- Attention to Detail: Requires high attention to detail and ability to follow established guidelines and procedures to ensure accuracy. Gets work right despite pressing deadlines; concentrates on routine work details. Organizes and maintains a system of records. Is alert and aware of surroundings and carefully monitors technical equipment or processes
- Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles
- Critical Thinking: Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward
Data Center Operator
07/2009
-
02/2016
New York, NY
- Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer feedback)
- Decisiveness: Uses sound reasoning, available information, and past experience to solve problems in a timely manner; stands by decisions; ensures appropriate action is taken; makes decisions effectively
- Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts
- Verbal Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions
- Assists and supports Print Floor and Operational systems
- Assure availability of data center operations servers, printing and network availability
- Monitors surveillance system operations and performs building examinations and performs walkthroughs to ensure secure operations twice to three times per day
- Responsible for assisting others in the racking, un-racking and moving of server equipment
- Deliver incoming post to all necessary departments throughout the office
Global ITS Data Center Operator
01/2003
-
02/2009
Houston, TX
- Perform Data Center support by assisting Data Center Analysts with placement, installation, and maintenance/troubleshooting of systems
- Assists with network and other cabling for server and infrastructure component installs/de-installs
- Regularly verify functionality of key infrastructure and remote access systems
- Monitors computer hardware and operating systems performance using support applications and tools
- Respond timely and effectively to problems by performing limited maintenance and repair of hardware under prescribed Ciox Health procedures
- Completes data center operations maintenance support based on daily, monthly, and year-end schedules and checklists
- Monitors and reacts quickly to environmental alarms generated from monitoring hardware and software tools that support HVAC, Uninterruptible Power Supplies, Fire Alarms, Water Detection Alarms, and Building Security Systems
- Responsible for update status and tracking tools such as spreadsheets or web based applications used to pre-inform/screen Service Desk calls and document incidents and responses
- Monitors, analyzes, and run scripts for backup and other systems (Unix and or Windows) functions
Education
Neumont University
1997 - 2002
Bachelor's Degree in Computer Science
Professional Skills
- Excellent organizational and time management skills with a demonstrated ability to handle multiple tasks in a deadline driven, fast-paced work environment
- Experience/skills with IBM AS400 iSeries platforms and utilities (command line)
- Organization and time management skills with a demonstrated ability to handle multiple tasks in a deadline-driven, fast-paced work environment
- Good decision making skills that can be applied in a fast-paced environment
- Use critical thinking skills to develop and communicate solutions
- Solid verbal, written and interpersonal communication skills with a focus on customer service
- Experience with the following cabling types: fiber (OM4 & OS2, MM & SM, as well as LC, MPO, & MTRJ connectors), and Ethernet (CAT6)
How to write Data Center Operator Resume
Data Center Operator role is responsible for telephony, software, events, travel, reporting, security, printing, training, mainframe, languages.
To write great resume for data center operator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Data Center Operator Resume
The section contact information is important in your data center operator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Data Center Operator Resume
The section work experience is an essential part of your data center operator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous data center operator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular data center operator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Data Center Operator resume experience can include:
- Ensuring maximum computer operations effectiveness, quality of work, reliable data communications service and data security
- Experience in each of the following areas
- Experience remotely accessing switches and network appliances with PuTTY / SSH
- Experience remotely accessing servers with iDRAC / CMC, iLO, RDP, and DSView
- Technology operations, data processing or related experience required
- Determine work priorities from project queue and ensures adherence to all commit times
Education on a Data Center Operator Resume
Make sure to make education a priority on your data center operator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your data center operator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Data Center Operator Resume
When listing skills on your data center operator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical data center operator skills:
- Communication skills with business, user and other IT colleagues
- Experience using and maintaining support procedures that automate backups, and/or systems operations in a production environment
- Experience in technology operations, data processing
- Technology operations, data processing or related experience required
- Experience with change control and break / fix ticketing systems
- Experience with Service Now ticketing system
List of Typical Experience For a Data Center Operator Resume
1
Experience For Data Center Operator M/F Resume
- Related experience required
- Providing training and mentoring to other Data Center Operators while coordinating with other shifts to get work completed
- Identifying and troubleshooting operational issues, working on complex projects, escalation and coordination of operational activities
- Analyzing and accessing hardware malfunctions
- Keeping documentation on tasks, issues and projects
- Performs troubleshooting and resolution or moderate mainframe cycle issues
- Analyzes and performs problem analysis of mainframe issues before engaging additional support to better assist with resolution
2
Experience For Global ITS Data Center Operator Resume
- Knowledge of general mainframe cycle processing to be able to support all shifts, if necessary in the event of an emergency
- Expertise in specialist shift processing assigned shift. Knowledge of various mainframe applications
- Adapt to an ever-changing environment, learn quickly and be composed under pressure
- Perceptive and thorough. Able to have alertness and awareness during security walkthroughs
- Load and/or restore requested files, or volumes per user/system admin requests/tickets
- Develops and documents procedures and documentation as directed
- Modifies data base of servers, update system locations and information, etc
3
Experience For Data Center Operator / Specialist Resume
- Assists with disaster recovery including support, planning and implementation in coordination with data centers, and IT teams relative to Ops Center involvement
- Assists Operations Team with compliance to Ciox Health guidelines, makes recommendations, and assist with implementation of approved changes as directed
- Actively promotes and complies with Ciox Health’s IT Services software, hardware and policy standards
- Run fiber, copper cross connects and follow proper termination techniques per company established standards and procedures
- Deploy cabinet rack mount PDU’s. Install cable management systems to include wire managers and patch panels
- Data Center and IDF/MDF inventory management
- Manage & support multifaceted technical projects
- Recommend technical solutions based on detailed vendor product analysis and best practices
- Provide clear, consistent, and accurate documentation
4
Experience For Data Center Operator Resume
- Experience with Data Center infrastructure technology components including, but not limited to, server hardware, network hardware, security appliances, SAN / NAS / flash storage, structured cabling, rack PDUs, racks & components, and engineered solutions
- Working knowledge of 208V / 110V AC rack power; this includes phase balancing of PDU strips
- Very proficient in copper and fiber testing
- Understand the basics of cold aisle containment; understand hot aisle / cold aisle standards and the reasons for blanking panel usage in cabinets and racks
- Monitor system and application alert applications and review data stream for messages requiring attention. Validate and escalate issues which include data transmissions, application failures, server messages, and network failures
- Monitor batch job performance and manage workloads as required to ensure successful completion on time and on schedule. Work with clients on missing or late files and provide status updates to clients on any delayed schedules
5
Experience For Data Center Operator M/F Resume
- Work within our ITSM to create and manage incident tickets, provide updates and ensure proper assignment and escalations. Communicate with clients to notify them of outages and request their support interaction if determined necessary
- Conduct routine walkthroughs of data center facility to proactively detect equipment failures. Provide customer escorts and ensure adherence to ACI AOD access security policies
- Provide clear and concise written updates on status advancements during critical outages
- Maintain comprehensive, timely, and accurate shift logs and produce daily production reports and turnover documents
- Participate and engage professionally in critical Major Incident Triage calls with all levels of IT support, Client Services, Executive Leadership, and at times directly with clients
- To perform monthly media inventory validation and quarterly assessment of SOP for each site except branches
- Perform daily media mounts, prepare tapes for off-site storage and recall media as requested
- To administrate and manage the daily health check operations work in data center
6
Experience For Global ITS Data Center Operator Resume
- To provide and update the DCO metrics reports daily
- To ensure the data center operations compliance with IT control policy
- Datacenter rack space management by timely inventory and update Aperture/DCO control file after equipment installation/Decommission
- To manage/degauss media/HDDs removed from decommission/break fix equipment
- To enable and up the system external connections within target timeframe
- To highlight real time servers’ batch job or hardware abnormal status promptly to end users, AD team or server team
- To raise tickets via EIMS and escalate any system problem promptly to AD/support team
- To ensure the cleanliness of the data center
- To ensure all the racks in Data center are secured and lock
7
Experience For Data Center Operator / Specialist Resume
- To maintain the tape inventory and movement log
- To maintain and updated the data center entries log and ensure no illegal entry
- To document and report any operational problem to team leader and the remediation action taken
- To attend users’ problem and follow up the resolutions
- To assist the new servers physically install into Data center
8
Experience For Data Center Operator Resume
- To perform the data restoration upon business requested
- To assist power down activity
- Backup verification for the media with written through Netbackup
- Fix mismatch data between TAMS and Aperture
- Update DCO monthly scorecard and silver tollgate assessment report
- To ensure key management follow SOP
9
Experience For Data Center Operator M/F Resume
- Ensures key application functions and scheduled activities are completed in a timely and efficient manner within the documented Service Level Agreements (SLAs)
- Performs entry level analysis to resolve job and system errors across a variety of computing environments per documented procedures to maintain services and prevent or minimize system outages
- Provides prompt first level response to clients and ensures escalations are followed within designated timeframes for all IT Support Groups that provide 24x7 (on-call) system support
- Performs temporary ad hoc job scheduling changes to expedite the correction of job failures and scheduling issues
- Documents incidents and coordinates problem resolution for processes, systems, and data center infrastructure with vendors and support groups
- Maintains a professional working relationship with internal and external clients, including executives, at multiple geographic locations to oversee multi-platform data processing and systems
- Maintains records for system operations, daily task lists, and batch job statistical data
10
Experience For Global ITS Data Center Operator Resume
- Performs system failovers, mainframe IPLs, and assists the Business Continuity Team and other IT Departments with Disaster Recovery processes
- Upholds the compliance requirements of security procedures and monitors access to remote data centers
- Covers for other operators and completes assignments to assist the management team
- Using independent judgment and discretion to interact with internal teams through email, chat and phone communication to investigate, identify, develop and create solutions within our facilities
- Working with various teams to provide technical documentation for predefined threshold alert responses and escalation procedures which initiate the Incident Management process
List of Typical Skills For a Data Center Operator Resume
1
Skills For Data Center Operator M/F Resume
- MS Identity and Access management - Skills - IIS, Websphere, Messaging queue manager, DataPower, UNIX/Linux web servers, Message Brokers/Interchange Servers ++ ETL, Reporting and Content Mgmt, Directory, Security Access Manager (ISAM fka Tivoli Access Manager (TAM), and Oracle Access Manager (OAM)
- Experience with Network & SAN QSFPs / SFPs / GBICs
- Operates and monitors multiple critical mainframe, midrange, and network hardware platforms for test and production systems
- Adapt quickly to changes in priority
- Three to five year’s experience as a Scheduler and /or Production Control specialist
- One or more year’s experience with TWS, MVS/JCL & Utilities, TSO/ISPF, RMM and automated report management software such as XPTR
- Assisting IT staff in new product and tool testing, conversions, new releases and major changes affecting production
- Racking and stacking or decommission of enterprise hardware
- Understanding the batch processing and business users’ needs and processes
2
Skills For Global ITS Data Center Operator Resume
- Troubleshooting and diagnostics of enterprise hardware via management tools (ie. iDRAC and VMware)
- Working knowledge of data centers and large scale mission critical IT environments
- Ensuring the procedures of corporate change management are followed for all change activity
- Identifying and troubleshooting of operational issues, escalations and coordination of operational activities
- Interacting with internal teams through email, chat and phone to investigate, identify, develop and create solutions
- Providing technical documentation for pre-defined threshold alert response and escalation procedures
- Data Center Environmental Monitoring & Testing
3
Skills For Data Center Operator / Specialist Resume
- Seeks new ways of doing things, thinks “outside of the box”, takes risks in challenging status quo
- Perform Installs/Tests/Modifies Cross Connects and ensures proper dressing of cabling
- Perform cable patching/de-patching and update cable matrix while server installation/Decommission
- Monitor batch processing and resolve abends using restart commands
- Perform installation, migration, configuration, maintenance, technical support and troubleshooting of BI Implementation in a shared environment
4
Skills For Data Center Operator Resume
- Contribute to coordination and planning of BI related activities
- Contribute to Tuning of Reports
- Light use of VBScript or similar scripting language
- Utilize HP Operations Manager and HP Network Node Manager for system/network monitoring
- Work cross-functionally to assist with problem solving
- Position requires off-hours support, including corporate holidays
5
Skills For Data Center Operator M/F Resume
- Create and maintain appropriate operational documentation by compiling Daily/monthly and other operations reports generation as directed
- Builds data centers, MDF and IDF closets following standards, best practices and in a clean and professional manner
- Supervise installation and testing of cross connected data and voice circuits
- Work on projects outside normal working hours
- To ensure all the system applications are running well and available at all time to end users
- To assist data center operation work during BCP annual test
- Closely monitor all system running status
6
Skills For Global ITS Data Center Operator Resume
- To provide recording playback function to users
- To assist data center operation work during National holiday/New Year/unexpected market close
- To be a local champion for morning health check
- To ensure operator can backup each other during one absence
- Professional qualifications, certifications or equivalent training in information systems
- Technical knowledge in the following applications required
7
Skills For Data Center Operator / Specialist Resume
- Responsible for monitoring all system status IE: Windows, AS/400, AIX, Linux, MPLS WAN Networks, Switches, and Routers
- Manages system backups and batch processing IE Robot Scheduler, Save, TSM, and Tivoli Scheduler
- Address or escalate any critical alerts via automated notifications or by manual monitoring
- Ensure completion of end to end mainframe and distributed batch processing
- Complete complex JCL streams containing multiple steps
8
Skills For Data Center Operator Resume
- Schedule mainframe and distributed batch jobs using TWS
- Work closely with Business Units to improve processing and resolve issues
- Ensures timely and efficient data and information processing in case of problems or ‘disasters’ such as power failures
- Responsible for monitoring and execution of daily backups
- Implement patches and other day-to-day BI administration task
9
Skills For Data Center Operator M/F Resume
- Monitors system resources, system capabilities, Alarm notifications and scheduled processes to ensure adequate performance and maximum systems availability in the Data Center as team member of the Operations Group to include processing on request and scheduled events on both AS400 and Windows systems
- Administers, plans, and maintains the File Transfer Protocol (FTP) applications and the electronic file transfer process which includes working with internal and external customers to ensure timely transfer of data
- Performs daily operational tasks specific to system backups for the Windows network while ensuring integrity and reliability of the network to include monitoring backups making sure that all backups are completed successfully
- Optimizes system operations, security, reporting, and logging of system activities by maintaining knowledge of procedural languages and system administration tools
- Understanding of financial implications arising from processing errors
- Aides in planning and testing Disaster Recovery plans
10
Skills For Global ITS Data Center Operator Resume
- Monitors and maintains the Data Center in an optimal environment
- Performs various data systems operations such as opening tracking tickets for service interruptions; taking predetermined, diagnostic or remediation action where defined; and maintain incident management reporting
- Tidal Job Scheduler Monitoring – Ensure successful job processing, follow
- Maintain record keeping for LAN ID’s
- Perform First level Network Outage checks/Troubleshooting
- Monitor Systems Availability in the Data Center and report System failure to appropriate support personnel
List of Typical Responsibilities For a Data Center Operator Resume
1
Responsibilities For Data Center Operator M/F Resume
- Experience in a computer related position
- Effective written and verbal communications in a professional manner to management, business partners, associates and external resources
- Operate independently with minimal management oversight
- Operate within guidelines to support compliance requirements
- Experience with MS Office products, particularly Outlook, Word and Excel
- Responsible for Server operations and processing functions and for ensuring maximum utilization of this equipment
- Provides some of the training on assigned shift responsibilities for new team members
- Coordinates and communicates with all responsible parties and user groups for major system outages, notifications, and enterprise updates
- Assist customers and other IT personal (1st level support)
2
Responsibilities For Global ITS Data Center Operator Resume
- Follow problem escalation procedures to address issues in a timely manner
- Contact and work with 3rd party vendors and global users
- Understand procs and symbolic parameters
- Also responsible for central server based applications
- Provides report production / reproduction and delivery
- Participates in the disaster recovery function
- Monitors, manages and maintains mainframe computer systems and schedule
- Document in detail the issue being reported, steps taken to resolve, or attempt to resolve, and to escalate to the appropriate support team in a timely manner
3
Responsibilities For Data Center Operator / Specialist Resume
- Provides operational support on assigned shift
- Maintains documentation on operational processes
- Proactively provides statuses, raise issues, and communicates necessary information on a regular basis. Responsible for meeting critical performance measures for the team, including service level agreements and quality standards
- Advances job knowledge to next level by working with other team members, participating in educational opportunities, seeking out new opportunities, engaging other resources
- Demonstrated ability to take initiative and at the same time be aware and mindful of actions and how they can impact Ciox Health’s business operations and clients
- Experience as a smart-hands agent for Windows Server, Linux / Unix, Cisco IOS and Nexus
- Prioritize and handle multiple tasks and responsibilities
4
Responsibilities For Data Center Operator Resume
- Experience as a computer operator or system analyst
- Assess and understand time sensitive issues and a sense of urgency to address them
- Knowledge of IT Control Policy to ensure the data center operations are compliance
- Well understand SOP and implement accordingly
- Escalates issues quickly and helps to resolve and solutions focus
- Attention to detail with the ability to interpret, monitor and analyze technical processes and procedures
- Learn Jackson’s supported systems and their interfaces with other systems; this would require utilizing a mix of commercial, open source and internally developed tools, cutting edge technologies as well as legacy products, to include MS Office and MVS JCL
- Experience in IT industry
- 1+ exp Wintel servers or Cisco networks
5
Responsibilities For Data Center Operator M/F Resume
- Report any hardware and software related issues to the appropriate IT staff and if necessary contact the appropriate vendor
- Provide phone support for user help calls and document each call in the Service Desk System (ServiceNow)
- Identify, manage and respond to incidents and requests in a timely fashion to adhere to established SLA's
- Instruct and coach others within the team
- Interact with all levels of business, technical, remote users and vendors
- Analyze, define and document problems, identify alternative solutions, estimate consequences of proposed actions and implement recommendations in support of goals
- At least two years’ experience in an ATM Switch Processing environment and 7x24 operations. Experience in banking or financial services industry is an advantage
6
Responsibilities For Global ITS Data Center Operator Resume
- Introduces new ideas to people in the position to evaluate the ideas to help facilitate change
- Handle Service Desk calls after 6PM EST and weekends
- Monitor and respond to Service Desk tickets via Service Now
- Administration and controls
- Set up and maintain JCL
7
Responsibilities For Data Center Operator / Specialist Resume
- Use of RMM for tape inquiries
- Knowledge of ServiceNow to open/close requests, incidents and problems
- Monitor CICS transactions, DB2 and system logs
- One or more year’s experience in system monitoring, print & tape operations, backup and recovery, job documentation, JCL, job restarts and basic understanding of a data center environment
- Basic programming in REXX or Z-writer is desirable
- Monitors performance of computing equipment, coordinates software and equipment installation with the Backup and Patching functions and related delivery schedules
8
Responsibilities For Data Center Operator Resume
- ITIL knowledge certificate
- Monitor System Backup logs
- Process File Restores upon request
- Process LAN and Notes ID requests and terminations
- Administer Shared Folder access (Windows environment)
9
Responsibilities For Data Center Operator M/F Resume
- Open tickets with Network vendors for Data circuit outages
- Monitor Network Availability
- Service level support
- Attend DR drills
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