Datacenter Technician Resume Sample
Lacy Batz
203 McKenzie Fort,
New York,
NY
+1 (555) 528 0929
Work Experience
Senior Datacenter Technician
11/2017
-
PRESENT
Los Angeles, CA
- Perform initial troubleshooting techniques with UNIX/Linux, Windows and VMWare Operating Systems to provide optimum performance and system availability, in an attempt to resolve incidents; escalate issues using official escalation procedures when appropriate
- Own incidents and request while driving them through to resolution by acting Incident Manager of Bridge Calls and ensure internal management is notified using official communications procedures
- Cabling installation of network, server, and storage patching for new systems, and vendor installations
- Coordinate with appropriate vendors for equipment purchasing, shipping, RMA’s, etc
- Measure, cut and assemble cables for extended deployment at the Headend
- Conform to strict manufacturer and client specifications for cabling/lacing etc
- Monitor video and audio quality of services delivered on the forward and reverse
- Monitor Commercial Insertion equipment for performance as needed
Datacenter Technician
10/2010
-
08/2017
San Francisco, CA
- Demonstrate courtesy and patience in customer/vendor relations
- Work late nights for scheduled maintenance windows
- Troubleshoot return path issues
- Excellent knowledge of server hardware preferably HP Proliant servers
- Experience working in a datacenter environment
- Strong interest in learning
- Coordinate the decommissioning of network equipment and cabling, support troubleshooting network configuration issues, power and services necessary to support the Data Center growth for transport equipment and applications
- Utilize network monitoring tools for troubleshooting, administering, and monitoring to ensure that all network equipment is functioning in accordance with company standards and policies, before, during, and after changes are made
- Coordination with other department and groups for the graceful shutdown of network elements, data communications and peripheral equipment while maintaining network integrity and quality of all systems still active supporting customer traffic
Entry Level Datacenter Technician
02/2007
-
08/2010
Philadelphia, PA
- Clean, maintain, stock, and secure assigned vehicle and equipment if applicable
- Troubleshoot return path issues
- Troubleshoot fiber and fiber related issues
- Monitor lasers and receivers for Headend and hub sites
- Assist the NOC and other technical support departments in isolating and repairing video and data services
- Working knowledge of CMTS hardware
- Working knowledge of VOD systems
- Knowledge of redesign and measuring voltage wiring: advanced splicing skills bench sweep, and spectrum analyzer
- Knowledge of and ability to operate appropriate testing equipment (e.g. signal level meters, ohm meters)
Education
Utah State University - Orem Education Center
2002 - 2006
Engineer's Degree in Computer Science
Professional Skills
- Possess positive attitude and strong analytical skills
- A strong desire and capability to learn, grow, and develop new skills
- 6+ months of experience handling/maintaining IT equipment, machinery or related technology experience
- Experience supporting IT equipment, equivalent certifications, or previous Datacenter Experience
- At least one year of experience supporting IT equipment or technical college courses/certifications that demonstrate an aptitude for IT proficiency
- Experience supporting IT equipment or related IT experience
- Strong organization and time-management - Can-do attitude - Ability to multitask and comfortable with changing priorities
How to write Datacenter Technician Resume
Datacenter Technician role is responsible for interpersonal, ticketing, customer, technical, range, queues, implementation, compliance, database, inventory.
To write great resume for datacenter technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Datacenter Technician Resume
The section contact information is important in your datacenter technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Datacenter Technician Resume
The section work experience is an essential part of your datacenter technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous datacenter technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular datacenter technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Datacenter Technician resume experience can include:
- Perform lead responsibilities, acceptance, signoff and cutover of equipment with network teams such as Planning, Engineering, Transport Engineering, Transport Operations, Maintenance Operations, and Security and other organizations. Escalate where appropriate of project slippage for those projects in the critical path
- Serve as the main point of contact for decommissioning and operations personnel regarding the transport equipment. Build and maintain relationships and positive rapport with different organizations to facilitate implementation of projects transparent to the network
- Responsible for support, administration, and maintenance of transport solutions of complex network Layer 1 fabrics and serving as the initial contact point for related Layer 1 network trouble investigation
- Building strong working relationships with customers
- Outgoing, a good team player, and is willing and able to share knowledge
- Working experience with new installs and cabling
Education on a Datacenter Technician Resume
Make sure to make education a priority on your datacenter technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your datacenter technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Datacenter Technician Resume
When listing skills on your datacenter technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical datacenter technician skills:
- Excellent communication and strong interpersonal skills needed
- Demonstrated technical and analytical skills with the ability to troubleshoot end-to-end systems
- Effectively manage multiple priorities Ability to independently diagnose and resolve complex technical issues
- Effectively use spreadsheets, wikis, digital cameras, tools
- 6 months of Data Center experience (or hands on technical experience)
- IT support experience preferably with experience in Linux systems
List of Typical Experience For a Datacenter Technician Resume
1
Experience For Senior Datacenter Technician Resume
- 6-month experience handling/maintaining/supporting any technical equipment or machinery
- 6-month experience handling/maintaining any technical
- At least two (2) years of experience supporting IT equipment or related technology or three (3) years of relevant IT-related course work
- Experience supporting IT equipment or related technology or (2) years of relevant IT-related course work
- Experience operating heavy-load movement equipment (pallet
- Experience supporting IT equipment or related technology
2
Experience For Datacenter Technician / Engineer Resume
- Prioritize and address multiple tasks in a dynamic work environment
- Operate in tight spaces, run cables, and improve physical security around their assigned data center
- A positive attitude, strong work ethic, and desire to be great at your job
- Establish and enhance strong working relationships with customers
- Linux Redhat experience in a work environment
- Work experience in a technical field
- +1 yr Linux Redhat experience in a work environment
- Valid license to drive standard street-legal automatic transmission vehicles within your DCs local jurisdiction
3
Experience For Datacenter Technician Lead Resume
- Valid license to drive standard street-legal automatic
- Collaborating with a dynamic team of professionals across the
- Work in partnership with the operations and maintenance engineering teams for the support of the production network
- Familiarity with Verizon testing procedures, Protocol Analysis, Packet Capture , NetScout, Fluke, T-Berd, JDSU, and other fiber test tools
- Communicate orally and in the written form, including the ability to document
- Resolve support requests in a timely manner, escalating to other team members when appropriate
4
Experience For Entry Level Datacenter Technician Resume
- Perform daily, weekly, and monthly inspections and maintenance of infrastructure supporting data center operations
- Build and implement controls to proactively monitor power, cooling and environment events and to create trends to proactively address issues
- Able to adhere to change control processes and willing to enforce datacenter security policies
- Underground and overhead cabling
- Perform basic troubleshooting of hardware and software issues
5
Experience For Datacenter Technician Resume
- Knowledge of basic networking principles
- High standard concerning quality and accountability
- Meticulous and obsessive about organized cabling
- General Linux troubleshooting
- Personable, self-starting and a passion for technology
- Need to be familiar but not limited to Cisco, Juniper, Nokia, F5 and A10 equipment such as routers, multilayer switches, load balancers, firewalls
- Create charts/graphs for management as required
6
Experience For Senior Datacenter Technician Resume
- Make recommendations to management based on network history and work trends
- Create and maintain standards and procedures and enforce them with the vendor
- Experienced in physical hands-on removal, installation and troubleshooting of network transport, transmission and Layer 1 network devices, including DACS and DCS panels and cross connects
- Work with cross-functional teams for space, power and network connectivity for decommissioning of equipment and cabling, new equipment installations, equipment moves, and cabling trouble shooting
- Navigate and update ticketing systems; create network change notices to support network equipment changes and troubleshooting tickets
- Experienced in reading, understanding, and executing methods of procedures (MOPs) and ensure technical standards are adhered to for no adverse impacts to network
7
Experience For Datacenter Technician / Engineer Resume
- Tactfully handle difficult situations when managing projects with vendor and network representatives
- Able to work late nights/early mornings in a fast paced and highly visible environment
- Need to be highly productive and pay close attention to detail, able to independently follow through on assigned tasks
- Share your knowledge with other team members
- Racks, cables, air flow, power, PDU’s, rack evaluations
- Monitor and escalate issues with customer’s servers as necessary
- Maintain and repair Linux systems and associated equipment
8
Experience For Datacenter Technician Lead Resume
- Hardware break/fix (Ability to replace any standard computer hardware)
- Use task ticket system accurately and punctually
- Work independently and with other members of the team
- Assist with installation and configuration of Unix and Linux systems and associated hardware
- Monitor systems to identify and correct problems
9
Experience For Entry Level Datacenter Technician Resume
- Lift/carry computers and monitors
- Develop and maintain documentation or procedures and processes, as well as, maintenance logs and equipment databases
- Ensures compliance with GDCO business units and service-level policies
- Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting
- Pull required inventory as defined by inventory process with accuracy
- Troubleshoot hardware and Linux OS problems
- Leading a team of datacenter technicians responsible for hardware installation, cabling, power cycles, swap out of failed components, and hardware troubleshooting
10
Experience For Datacenter Technician Resume
- Performing shift-based tactical management tasks such as prioritizing ticketing queues, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities
- Provide hands-on support to DCT team as needed during high volume work activity
- Schedule and oversee periodic inspections and routines of all data center equipment
- Analyze and resolve mechanical and electrical problems within the data center
- Supervise sub-contractors and ensure all necessary preventative maintenance and emergency repairs are scheduled and performed
List of Typical Skills For a Datacenter Technician Resume
1
Skills For Senior Datacenter Technician Resume
- Experience working in a Data Center environment: racking & stacking equipment, cable management,
- Strong work ethic (positive attitude, currently working, not sitting around waiting for work to come to them).
- Strong work ethic (bias for action, delivering results and diving deep).
- 6-month experience handling/maintaining any technical equipment or machinery
- 6+ months of experience handling/maintaining IT equipment, machinery or related technology
- 6+ months of experience handling/maintaining IT equipment,
- 6-month experience handling/maintaining IT equipment, machinery or related technology
- 6+ months of experience handling/maintaining IT equipment or IT machinery
- 6 months of Datacenter experience handling and maintaining any technical equipment or machinery
2
Skills For Datacenter Technician / Engineer Resume
- Experience leading and motivating a diverse, technical workforce
- 6-months experience handling/maintaining any technical equipment or machinery
- Strong work ethic (bias for action, delivering results and diving deep)
- Experience including operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
- Excellent working knowledge of hosting industry and data center best practices
- +3 yr Datacenter Experience - troubleshooting hardware repairs
- +1 yr Datacenter Experience - troubleshooting hardware
3
Skills For Datacenter Technician Lead Resume
- Establish and enhance strong working relationships with
- Strong working knowledge of CE infrastructures (e.g. UPS,
- Strong working knowledge of physical IT infrastructures (e.g
- Strong working knowledge of physical IT infrastructure components
- Strong working knowledge of physical IT infrastructure
- At least two (2) years of experience delivering server and network deployment projects in large-scale environments
4
Skills For Entry Level Datacenter Technician Resume
- Experience working in a Windows environment
- Experience working in a Linux environment - helpful
- Data Center experience - troubleshooting hardware
- At least one (1) years of experience supporting IT equipment or
- At least two years of experience supporting IT equipment or related technology
- At least three years of experience supporting IT equipment or related technology
- +1 yr Linux Redhat experience working directly within the command lines
- At least two (2) years of experience supporting IT equipment or
5
Skills For Datacenter Technician Resume
- At least one (1) year of experience supporting IT equipment or related technology
- At least one (1) years of experience supporting IT equipment or related technology
- Establish and enhance strong working relationships with customers Understand overall ticket management process
- Establish and enhance strong working relationships with various internal teams and external suppliers
- Operate all data center facility equipment according to procedures
- Experience documenting data center infrastructure
- Previous experience with operational procedures in a large network
- Effective with communications among distributed team members (email, chat, txt, phone)
6
Skills For Senior Datacenter Technician Resume
- DC technician experience
- Performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard datacenter processes
- Understanding of Layer 1 to 3 network technologies & associated troubleshooting
- Supporting deployment of on-site DC physical infrastructure including Servers, NetDevices, SANS, Window Server OS
- Supporting parts/component replacement and physical hardware troubleshooting
- Performing power cycles, swap out failed components, handle storage media, and perform troubleshooting
- Cabling of new servers and switches
- Empowering a culture of safety, security, and compliance in all aspect of datacenter activities
- Understanding overall ticket management process
7
Skills For Datacenter Technician / Engineer Resume
- Ensuring alignment of operations and programs to Microsoft’s big picture and goals
- Encouraging team to share lessons learned, best practices, and innovations on process/procedures and tools to improve efficiencies and deliver success
- Highlighting challenges to enable efficient support of your DC team personnel in a fast-paced environment
- Supporting deployment-focused teams and workloads when the rhythm of business requires
- Working knowledge of physical IT infrastructure components
- Participating with inventory, spare, cable, and related asset
8
Skills For Datacenter Technician Lead Resume
- Support frequent standing, walking, lifting, and working at heights
- Support frequent standing, walking, pushing, pulling,
- Warranty handling & detailed tracking of incoming/outgoing parts and failure statistics
- Basic understanding of networking (DHCP, TCP/IP subnets & switch troubleshooting)
- Perform cable installations, hardware rack / stack installations, testing, and troubleshooting using standard datacenter processes
- Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success
- Scope of work includes troubleshooting and repairing servers with hardware and network issue
- Has a robust understanding of datacenter infrastructure, enabling technologies, and incident management
- Fiber splicing and testing
9
Skills For Entry Level Datacenter Technician Resume
- Physically assist in moving and racking equipment Update inventory systems as required
- As required, assist Datacenter Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes
- People management including performance reviews, career coaching, and career growth discussions
- Manage resource scheduling to ensure meeting SLAs and project deliveries
- Familiarity with fiber cleaning and physical limitations of fiber
- Basic understanding of high power optics and attenuation related to DWDM systems
10
Skills For Datacenter Technician Resume
- Have an unhealthy obsession with pretty cabling
- Interfaces with Engineering, Security, compute, cloud and the global command center to ensure the highest level of availability to deliver customer outcomes
- Troubleshoot cabling issues as they come in
- Trouble shoot and diagnose hardware and cabling issues
- Knowledge of proper cabling procedures
List of Typical Responsibilities For a Datacenter Technician Resume
1
Responsibilities For Senior Datacenter Technician Resume
- Experience supporting IT equipment or related technology
- Experience supporting enterprise datacenter equipment
- Experience with HP hardware platform
- Experience in a production, mission-critical operations environment (or equivalent)
- Physically assist in moving and racking equipment
- If required, assist Datacenter Inventory and Asset Management Team with shipping/receiving and inventory management to address high volume work activity
- Respond to facilities emergencies as required
- A flexible work schedule to work evenings, weekends & holidays when necessary
2
Responsibilities For Datacenter Technician Lead Resume
- Relevant IT-related course work
- Perform and execute organization’s safety programs and policies, and compliance knowledge
- Walk job-sites in uneven terrain
- Copper termination and punchdown
- MCSE, CCNA, CDCS, CDCP, CDCM, ITIL (Foundation level)
- Installs, troubleshoots, and maintains products/equipment (HP/SUN/IBM Servers)
- Maintain documentation as per our client;sstandards
3
Responsibilities For Entry Level Datacenter Technician Resume
- We have an opening for a technical professional to function as a Data Center Technician. We are looking for a self-motivated, dedicated individual who is ready to put their technical skills to work in a fast-paced, customer focused environment. Ticketing
- ASICS/Inventory Control, CompTIA, Microsoft, Network
- Pass required current & future background checks, and maintain US Citizenship
- Applicable certifications: ASICS/Inventory Control, CompTIA,
- Works under supervision of senior support personnel and management
- Understands the groups needs and requirements as part of the team
- Understands the overall mission of the organisation
4
Responsibilities For Datacenter Technician Resume
- Eager to learn and grow in their career
- Maintain documentation as per our customers standards
- Maintain documentation as per Exelon's standards
- Maintain documentation as per customers standards
- Check HP Service Manager for work tickets
- Install/test/terminate/label cables for various types of servers, storage devices, security devices, and network devices
- Install network devices and security devices
- Communicate with various teams of people to complete various projects, installs or retirements
5
Responsibilities For Senior Datacenter Technician Resume
- Escort of various Telco vendors such as Verizon or AT&T, typically on installs
- Strong working knowledge of physical IT infrastructures (e.g. Servers, SANs, Networking, etc.) Experience to include operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
- US Citizenship check required
- Rack/Stack and Installs servers, switches and PDUs
- Executing work-orders via ticketing queues and systems in a fast-paced environment - leveraging your broad range of skills in support of incident management and change implementation for Microsoft’s online services physically deployed in your datacenter(s)
- Flexibility to support the datacenter and delivery as a deployment-focused contributor when required
- Participating with inventory, spare, cable, and related asset management, in sensitive internal High Business Impact (HBI) environments; to enable external compliance and regulatory audit preparation activities
- Providing excellent customer service, (via your mature interpersonal awareness, and communication skills) to bring your technical abilities to life while supporting Microsoft’s future success
- Executing work-orders via ticketing queues and systems in a fast-paced environment - leveraging your broad range of skills in support of incident management and change implementation for Microsoft & apos’s online services physically deployed in your datacenter(s)
6
Responsibilities For Datacenter Technician / Engineer Resume
- Collaborating with a dynamic team of professionals across the Information Technology (IT) spectrum to execute on-site, hands-on physical activity for IT equipment such as Servers, NetDevices, SANs, Windows Server OS Support, physical cabling, parts/component replacement, physical hardware, and troubleshooting
- Executing shift-based tactical management tasks, such as: prioritizing ticketing queues, responding, engaging, or addressing to resolve escalations (or further escalate if needed); to clear blocking issues and enable continued delivery of DC Technician activities
- Providing excellent customer service, (via your mature interpersonal awareness, and communication skills,) to bring your technical abilities to life, while supporting Microsoft’s future success
- Perform cable installations, testing and troubleshooting using standard data center processes
- Perform power cycles, swap out failed components, handle storage media, and perform troubleshooting
- Empower a culture of safety, security, and compliance in all aspect of datacenter activities
7
Responsibilities For Datacenter Technician Lead Resume
- Perform hardware installations - rack/stack
- If required, assist Datacenter Deployment team with the deployment of datacenter infrastructure as needed to address high volume work activity
- Understand overall ticket management process
- Perform power cycles, swap out failed components, handle storage media, and perform troubleshooting Perform cable installations, testing and troubleshooting using standard data center processes
- Understand and provide remote support guidance around power cycles, swapping out failed components, handling storage media, and troubleshooting
- If required, assist Datacenter Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes
- Perform hardware installations - rack / stack
8
Responsibilities For Entry Level Datacenter Technician Resume
- Update inventory systems as required
- Provide remote and smart hands support on performing cable installations, testing, and troubleshooting using standard datacenter processes hardware installations - rack / stack
- If required, assist OMC and onsite Datacenter Deployment teams with the deployment of datacenter infrastructure as needed to address high volume work activity
- If required, assist OMC and onsite Datacenter Inventory and Asset Management Teams with shipping/receiving and inventory management to address high volume work activity
- Experience to include operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.). Perform and execute organization’s safety programs and policies, and compliance knowledge assessments
- Flexibility to work as part of an on-call shift rotation as required
- Business and customer-friendly demeanor
9
Responsibilities For Datacenter Technician Resume
- ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications
- Rack, build, cable, configure, and provision Intel and Advanced Micro Devices (AMD)
- Investigates and develops new best practices and methodologies
- Know the difference between LC, SC, MTP, CFP2, QSFP, SFP , and RTFM
- Understanding of power standards and related mathematics - kW power / heat load and its relation to voltage and amperage, applications of single phase, three phase, DC, etc
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