Desk Assistant Resume Sample
Marisol Schaefer
49682 Dorothy Summit,
San Francisco,
CA
+1 (555) 796 4982
Work Experience
Front Desk Assistant Manager
03/2017
-
PRESENT
Los Angeles, CA
- Supervise Assistant Front Desk Managers
- Answer questions from the public on matters related to news gathering
- Reports to Director, North American Equities
- Liaise with Lausanne and Lugano office
- Troubleshoot and resolve technical problems and answer queries by telephone
- Maintain and update service desk tool records and provide documentation when necessary
- Provide excellent customer support to our end users
- Processes Exchange for Physicals \(EFP\), Exchange of Futures for Swaps \(EFS\) and Exchange for Risk \(EFR\) requests
- Broadcast experience in a network or local newsroom
Senior Help Desk Assistant
07/2014
-
01/2017
San Francisco, CA
- Assist in the communication and interpretation of policies and regulations
- Stay up to date in policies by reading newsletters, staff memos, etc
- The core of Canadian Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of garbage. No matter their position or duration at any given property, everyone picks up garbage
- Alphabetize and file all resident records as needed
- Alphabetize and copy all rent checks as needed for the Bookkeeper
- Monitor security cameras and respond appropriately
- Manage guest sign-ins and sign-outs by retaining guest identification and logging guests
- Contact maintenance staff, Resident Assistant staff, and On-Call Professional staff when necessary and appropriate
Desk Assistant
11/2009
-
01/2014
Detroit, MI
- The ability to work well in a fast paced and intense atmosphere
- Familiarity with iNews
- Flexibility to work various shifts and weekends when needed
- Research skills of current events and ability to monitor social media for news
- Assist in identifying and reporting maintenance and safety problems
- Assist in managing fire and other emergency situations, always notifying professional staff first if time permits
- Know the location of the nearest fire extinguisher, and be familiar with the operation of the fire alarm panel and of fire safety equipment
- Assist in security checks of the property while on duty
- Know emergency telephone numbers
Education
Lawrence University
2004 - 2009
Bachelor's Degree in Journalism
Professional Skills
- Strong customer focus with excellent communication skills, untiring in finding solution
- Team player with proven interpersonal skills
- Strong technical skills with office technology, computer, and/or digital media processes
- Operate or learn to operate Video Center equipment and computers and related software such as Adobe Creative Suite
- Experience using personal computers to enter, retrieve, and edit information
- One year or more experience providing administrative office support or related work
- Is excellent at honest analysis
How to write Desk Assistant Resume
Desk Assistant role is responsible for events, media, digital, research, basic, security, credit, training, database, mac.
To write great resume for desk assistant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Desk Assistant Resume
The section contact information is important in your desk assistant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Desk Assistant Resume
The section work experience is an essential part of your desk assistant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desk assistant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desk assistant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Desk Assistant resume experience can include:
- Facilitating fulfillment of customer requests by determining client needs, preparing quotes, scheduling staff and equipment and guiding projects to completion
- Lifting, carrying and setting up equipment up to 50 pounds and loading and securing equipment in van or truck
- Preparing and generating invoices for processing and reconciling reports for accuracy
- Greeting visitors and directing visitors/incoming calls to the appropriate office and personnel
- Ensuring the security of the building at closing
- Assisting with evening events in the building
Education on a Desk Assistant Resume
Make sure to make education a priority on your desk assistant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desk assistant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Desk Assistant Resume
When listing skills on your desk assistant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical desk assistant skills:
- Effectively communicate and give directions
- Good knowledge of office support functions including word processing, filing, reception, and summarizing data for reports
- Establishes and maintains effective working relationship with all departments within Casino and Resort
- Establish and maintain an effective working relationship with all departments within the Casino and Resort
- Experience of help desk/service desk or other Customer Service environment, ideally from global company
- Good team player with a positive can do attitude
List of Typical Experience For a Desk Assistant Resume
1
Experience For Front Desk Assistant Manager Resume
- Basic oral and written communication skills demonstrating ability to share and impart knowledge
- Basic investigative, analytical and problem solving skills
- Good work attendance
- Operating codec and moderating meetings for Zoom videoconferencing
- Assisting with maintenance and troubleshooting of equipment, facility and vehicle(s) including van for crew and equipment
2
Experience For Service Desk Assistant Resume
- Performing video and audio recording on-site and on locations
- Delivering materials to clients and delivering crew and equipment to locations by van
- Monitoring webcasts and live productions
- Assisting with other operations and services as needed
- Assisting other personnel with related tasks
3
Experience For Information Desk Assistant Resume
- Performing projects and tasks as assigned
- Assisting the manager with operations and services
- Fostering positive customer relations
- Staffing the service desk
- Maintaining facility and staff schedules
- Maintaining confidentiality both outside and within National Bank
- Performing light maintenance
4
Experience For Senior Help Desk Assistant Resume
- Maintaining media libraries
- Greet and be aware of all persons entering the building
- Maintain a working knowledge of Residential Life and Housing as well as VCU resources and make referrals as necessary
- Assist in getting information to and from residents as directed by all personnel in the Department of Residential Life and Housing
- Provide reliable, responsible, and responsive assistance to all personnel in the Department of Residential Life and Housing
- Maintain a clean and organized Security Desk
- Manage and use specialised database systems
- Edit and critique photographic imagery
- Complete other task assigned by supervisor
5
Experience For Picture Desk Assistant Resume
- Refer individuals to other places on campus
- Monitor social media sites & the web for news developments in the region
- Stay in constant contact with regional and local PIOs from law enforcement and other public entities
- Production support of the editing teams by organizing and coordinating feeds, logging interviews and press conferences that could be in real-time, ensuring that material is properly ingested, and finding original material and UGC
- Organize & maintain crucial queues: desk log, story digest & who's where to reflect change
- Communicate with internal staff, regions, affiliates and outside media outlets, booking feeds and acquiring/distribution of materials/information for all FOX Sports and FOX affiliates
6
Experience For Trading Desk Assistant Resume
- The core of Canadian Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash
- Work at the direction of assignment editors to follow up on story tips and make beat checks
- Provide prompt, friendly service to all customers (residents, staff, faculty, parents, guests)
- Answer desk telephone and accurately direct calls to the proper location or take messages for appropriate personnel and deliver appropriately
- Work as part of a hall staff team and actively support other staff members’ efforts
- Attend DA staff meetings, trainings, scheduling meetings, individual supervision and evaluation meetings and other meetings as directed by all personnel in the Department of Residential Life and Housing
7
Experience For OPS Front Desk Assistant Resume
- Be knowledgeable of Departmental and university policies, procedures, and resources including, but not limited to: the mission, vision, and values of the Department of Residential Life and Housing
- Lost keys, including any charges associated with a re-coring or re-keying, shall be the responsibility of the DA that gave out or was in possession of the keys
- Report all maintenance problems involving University property, deficiencies, or damages to quikfm.vcu.edu as necessary
- Adhere to key management and security policies as outlined in the department Gold Book
- Keep assigned work area clean
8
Experience For Teleprompter / Desk Assistant Resume
- DAs are responsible for all keys in their possession
- Advise residents of, and encourage, adherence to the University Student Code of Conduct and the Residence Hall rules and regulations as outlined in the Guide to Residential Living. This includes serving as a role model of positive behavior
- Appropriately confront residents and staff members when necessary to hold them accountable for their behavior and use appropriate pathways to report all violations
- Demonstrate responsible decision making, communication (including social media), and problem solving
- Immediately communicate and document policy violations and issues of concern to the appropriate Residential Life and Housing staff member
9
Experience For Prime Brokerage Desk Assistant Resume
- Assist with the safety and security of the residence halls by checking residents and guests in accordingly per the protocol set forth by the Department of Residential Life
- Maintain confidentiality with regards to policy violations and student behavioral concerns as directed by the Department of Residential Life, University policy, and the Family Educational Rights and Privacy Act (FERPA)
- Role model positive behavior. Be knowledgeable of and abide by community expectations and University and Departmental policies including, but not limited to those found in the Student Code of Conduct, the Guide to Residential Living and the Housing Contract
- Scheduling and tracking work orders
- Facilitating timesheet reporting and approvals
10
Experience For Hedge Desk Assistant Resume
- Monitoring services and work product for quality purposes
- Fulfilling web store orders and assist in web page development
- Represent and support the Department of Residential Life and Housing in interactions with students, faculty, staff, parents and guests
- Knowledge of VCU and Residential Life and Housing Policies
- Current Virginia Commonwealth University student
- Personable and friendly attitude
List of Typical Skills For a Desk Assistant Resume
1
Skills For Front Desk Assistant Manager Resume
- Tracking and maintaining the holiday for the team
- Collecting and distributing mail
- Liaising with internal and external clients in order to facilitate meetings and conference calls
- Dealing efficiently and politely with requests from clients and other departments
- Organising internal and external client events as and when required
- Providing a first class service directly through client contact to Hedge Funds
- Working knowledge of hotel Property Management System (Opera)
- Working knowledge of hotel Property Management System (LMS)
- Understanding of VOD/OTT image requirements
2
Skills For Service Desk Assistant Resume
- Answering the office's main telephone line
- General office support including answering phones, taking messages, fielding/screening incoming calls, filing, copying, scanning, printing, clerical work, etc
- Reconcile daily long/short position for multiple commodity groups, collaborating with CHS Hedging and Grain Marketing accounting groups
- Support our teams in the field as they gather and feed news materials including identifying subjects and sources, setting up interviews and gathering b-roll
- A team player who has the ability to motivate others, making it fun while getting the job done
- Assist traders in executing grain marketing hedge strategy and process information for Senior Traders
- Ensure accurate and timely entry of daily trading data into tracking tools
- Works closely in mentoring/coaching Front Desk staff in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff
- Preparation and processing of complicated expense reports in a timely fashion ensuring adherence to policy
3
Skills For Information Desk Assistant Resume
- Communicate relevant futures market information to the merchandising group
- Work regularly scheduled hours and some varied schedules as needed, including some evenings and weekends
- Databases/Spreadsheets - helping to maintain accurate client information in Firms Tracker systems
- Run teleprompter in the news studio during various newscasts
- Help answer phone calls as directed from viewers and businesses calling into the newsroom
- Work in the field at times with crews during assignments
- Work various hours and holidays, depending on needs of the newsroom
4
Skills For Senior Help Desk Assistant Resume
- Coordinate extensive travel arrangements, both domestic and international using Concur
- Ensure New Hires are set up in the system with badges, logins and submitting RC's for folder access etc
- Schedule meetings and booking rooms with Guest relations or on our floor
- Payment of Invoices and dealing with any enquiries
- Regularly enter and maintain contact and meeting data into database
5
Skills For Picture Desk Assistant Resume
- Coordinate with Admin and IT for visiting staff and provide support once in office
- Positively represent University Housing
- Respond to duty situations according to University protocol
- Serve as a receptionist at the information desk (Administration Building)
- Contact departments using Business Skype (Lync) for appointments and walk-ins
- Adaptable and flexible in approach to work
6
Skills For Trading Desk Assistant Resume
- Looks beyond the obvious and doesn't stop at the first answers
- Easily makes connections among previously unrelated notions
- Maintain daily long/short grain position via use of futures markets
- Comply with all CHS Trade Policy and Compliance Procedures
- Collaborate with Central Research team to compile data analysis
- Conduct fundamental macro analysis
- 9pm-10pm. Desk Assistants cannot work more than 10 hours at an outside
- Supervises the delivery and measurement of guest service standards within the Front Desk, consistent with established guidelines/standards
7
Skills For OPS Front Desk Assistant Resume
- Supervises accountability processes for the Front Desk; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements
- Supervises Human Resources responsibilities for the Front Desk
- Monitors Front Desk Agents work schedules, enforces break/lunch schedules, provides early-outs and overtime based on budgetary guidelines, volume, forecasts, and departmental needs
- Provides ideas/suggestions for new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment
- Monitors Front Desk Agents activities for quality assurance
- Develops/maintains current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries
- Provides guest resolution for all issues/concerns beyond the scope of authority designated to Front Desk Agents, in an expedient and professional manner, exceeding expectations, and ensuring guest satisfaction
- Work closely in mentoring/coaching Front Desk staff in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff
- Evaluate Front Desk Agents' performance and provide coaching/progressive counseling when applicable; conduct annual performance appraisals as required
8
Skills For Teleprompter / Desk Assistant Resume
- Perform or learn to perform operational and quality control procedures for recording, playback, and encoding of digital and analog media formats
- Ensures all equipment and work areas are kept stocked, clean, neat, and in working order
- Performs all of the functions of a Front Desk Agent at a high level of expertise, offering technical guidance/assistance as needed
- Ensure that all equipment and work areas are kept stocked, clean, neat, and in working order
- Perform all of the functions of a Front Desk Agent at a high level of expertise, offering technical guidance/assistance as needed
- Trains Front Desk Agents, as necessary, to ensure departmental standards are met
- Supervise assigned operational functions within the department consistent with the strategic plan, fiscal budget, and Company's short-term and long-term profitability objectives
- Supervise the delivery and measurement of guest service standards within the Front Desk, consistent with established guidelines/standards
9
Skills For Prime Brokerage Desk Assistant Resume
- Supervise accountability processes for the Front Desk; ensure compliance with budgetary guidelines, Company policies, established departmental guidelines/standards, and legal requirements
- Supervise Human Resources responsibilities for the Front Desk
- Monitor Front Desk Agents' work schedules, enforce break/lunch schedules, provide early-outs and overtime based on budgetary guidelines, volume, forecasts, and departmental needs
- Provide ideas/suggestions for new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment
- Monitor Front Desk Agents' activities for quality assurance
- Develop/maintain current knowledge/familiarity with all Hotel services/features and local attractions to respond to guest inquiries
10
Skills For Hedge Desk Assistant Resume
- Provide guest resolution for all issues/concerns beyond the scope of authority designated to Front Desk Agents, in an expedient and professional manner; exceed expectations and ensure guest satisfaction
- Promote a free exchange of ideas among employees to continuously improve guest service and job satisfaction
- Inventory supplies and ensure necessary items are ordered as needed
- Complete all projects assigned by management in a timely and professional manner
- Train Front Desk Agents, as necessary, to ensure departmental standards are met
- Schedule meetings and trips
- Visa arrangement when necessary
- Prepare and process of complicated invoices to meet payment deadlines. Able to use initiative to resolve invoice related issues when they arise
List of Typical Responsibilities For a Desk Assistant Resume
1
Responsibilities For Front Desk Assistant Manager Resume
- Performing bookkeeping and database updates
- Taking customer service requests via phone, email and in person
- Knowledge of VCU Resources
- Successful completion of a background check through HireRight
- Successful completion of a university and residential life and housing conduct check, potential new hire candidates cannot actively be on probation, be on suspension, or banned from a Residential Life and Housing facility
2
Responsibilities For Service Desk Assistant Resume
- Successful completion of university and departmental required trainings
- Supervises and directs guest check‑in and check‑out process and delivery of luggage to ensure that procedures are followed and that guests are helped quickly and in a courteous manner according to Belterra’s standards
- Ensures the needs of guests are being met and are consistent with the standards established by Belterra’s management. Monitors daily operations to ensure all departmental service standards are maintained
- Respond to business inquiries, attempting to resolve 100% of resolvable requests / incidents during first contact within established time thresholds, and escalating when required to the appropriate team
- Track all requests for service, changes, and information in the centralized support database system (ServiceNow) and investigate current and historical information to identify solutions that help reduce calls to the Help Desk
- Escalate non-routine service requests or incidents to, or communicate with, the next appropriate level of support to identify and provide solutions
- Assist with the collection of data and producing of metrics / Key Performance Indicators (KPIs) to show the health of the different components of the Help Desk service. Identify and recommend areas of improvement within the Help Desk area to assist with increasing customer satisfaction
- Participate in customer focus groups or meetings to provide technical hints, tips, and training and collect feedback for management to use to improve Help Desk operations
3
Responsibilities For Information Desk Assistant Resume
- Help Desk or PC related experience
- Assist the professional staff during check-in and check-out
- Documentation management for all Canada Mortgage Housing Corporation program needs
- Various trade booking and internal systems reconciliation efforts
- Assistance building PowerPoint presentations for client or internal meetings
4
Responsibilities For Senior Help Desk Assistant Resume
- Various data & documentation management initiatives with mortgage servicer providers
- Various regular and ad-hoc data reconciliation reports as required for the business
- Break investigation over a number of global markets and products
- Co ordination across the firm on various adhoc tasks and issue resolution
- Provide a first class service to allocated IPB Business Unit Client Service Representatives (CSR) and Client Service Managers (CSM)
5
Responsibilities For Picture Desk Assistant Resume
- Provide calendar management to multiple executives
- Handle facilities/business services requests
- Plan and coordinate external and internal events
- Work with other assistants to provide general office support and back up coverage as needed
- Arrange courier and overnight shipments
- Coordinate with admin staff globally
- Compile word documentations, Excel and PowerPoint for presentations and meetings
6
Responsibilities For Trading Desk Assistant Resume
- Prepare, complete and distribute documentation materials as necessary
- Adapt easily to different situations
- Liaise with senior management in a professional and confident manner
- Basic to intermediate computer proficiency in Outlook, Word, Excel and PowerPoint
- Make daily phone calls to various law enforcement and emergency agencies
- Able to drive to directed courthouse and other facilities to pick up documents, tapes and other needed materials
- Additional education at the college level associated with Hotel or Business Administration
7
Responsibilities For OPS Front Desk Assistant Resume
- Read documents such as policy and procedure manuals
- Prepare reports and correspondences
- Extensive telephone assistance
- Microsoft Productivity Suite
- Trade cancel corrections
- Use a Master key system
8
Responsibilities For Teleprompter / Desk Assistant Resume
- Work without continuous supervision
- Respond immediately to issues and concerns of conferences
- Perform check-ins and check-outs for residents
- Respond immediately to issues and concerns of students
- Price Index Desks
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