Desktop Systems Specialist Resume Sample
Johan Hermiston
73569 Hermiston Oval,
Phoenix,
AZ
+1 (555) 617 2633
Work Experience
Desktop Systems Specialist
02/2016
-
PRESENT
New York, NY
- Experience with Apple systems and OS’s is a distinct advantage as is knowledge as is experience with VMware products
- Fix multiplatform hardware
- Troubleshoot networking and wireless connectivity
- Implementing Directory Services on client systems
- Resolve systems issues in a timely and professional manner
- Advanced knowledge of OS X
- Knowledge of various applications including Office
IT Desktop Systems Specialist
01/2009
-
01/2016
Los Angeles, CA
- Understanding of Microsoft Windows
- Experience with Audio / visual systems desirable
- Strong with Office applications
- Understand and promote Magna’s philosophies (Magna Operational Principles, Corporate Constitution and Employee’s Charter)
- Manage and coordinate the cell phone account with the corporation’s vendor and cell phone users within the company, paying particular attention to methods to reduce cost and complexity
- Strong technical knowledge and experience with Microsoft operating systems (Windows 7 and later), related technologies and enterprise-class desktop hardware and software
- Proven ability to effectively manage customer expectations
- Work independently or in a team environment, and multi-task effectively
- Prior experience working with IT support in an enterprise environment providing tier 1 and tier 2 support
It-desktop Systems Specialist
10/2004
-
12/2008
Boston, MA
- Familiarity with the Microsoft Office Suite of applications
- Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
- Resolve desktop issues according to defined IT/ITIL processes/procedures to meet service level objectives and user commitments
- Senior technical troubleshooting skills in order to solve complex problems and train & mentor Desktop Analysts
- Prepare and maintain technical documentation and knowledge articles for use throughout the enterprise
- Working as part of the team responsible for the overall delivery of Global IT support including, but not limited to, the following core services
- Build, configuration, installation, relocation, troubleshooting and maintenance of IT hardware and software (Applications, Laptops, Desktops and peripherals, printers and multifunctional devices)
Education
Kent State University - Stark Campus
1999 - 2003
Bachelor's Degree in Computer Science
Professional Skills
- Be able to diagnose, analyze and solve complex problems and demonstrate excellent troubleshooting skills
- Excellent interpersonal and strong customer focus skills required
- Demonstrate outgoing customer service skills and collaboration with team members
- Excellent decision-making skills and able to work independently
- Strong and proven experience with user support in a mixed-vendor, mixed OS environment
- Excellent working knowledge of VOIP systems, and experience supporting Cisco UC products
- Solid problem solving skills with an acute attention to detail
How to write Desktop Systems Specialist Resume
Desktop Systems Specialist role is responsible for troubleshooting, customer, acute, training, database, mac, printing, security, wireless, telephony.
To write great resume for desktop systems specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Desktop Systems Specialist Resume
The section contact information is important in your desktop systems specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Desktop Systems Specialist Resume
The section work experience is an essential part of your desktop systems specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desktop systems specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desktop systems specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Desktop Systems Specialist resume experience can include:
- Good balance of technical competence and people skills
- Demonstrate the ability to effectively escalate both operational and technical issues as required
- Demonstrated experience supporting executives and key creative staff
- Manage or use solutions for Windows Patching (WSUS), Asset Management (SCCM) to ensure HAL client environment is managed effectively
- Prior experience of working with enterprise application platforms such as O365, Slack, Zoom and Google Suite
- Effectively communicate to technical and non-technical personnel supported technologies and process information
Education on a Desktop Systems Specialist Resume
Make sure to make education a priority on your desktop systems specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desktop systems specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Desktop Systems Specialist Resume
When listing skills on your desktop systems specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical desktop systems specialist skills:
- Excellent interpersonal skills, as necessary to work effectively with people at all levels
- Self-starter, energetic, strong organizational skills and ability to prioritize workload without daily oversight
- Basic Knowledge of Networking and strong pc/laptop troubleshooting skills
- Good verbal and written communication skills; well presented
- Good communication, analytical, and leadership skills necessary for independent project work
- Demonstrated ability to effectively use Microsoft Office based applications
List of Typical Experience For a Desktop Systems Specialist Resume
1
Experience For IT Desktop Systems Specialist Resume
- Experience being responsible for desktop solutions and products including hardware standards for computers, peripherals, and operating systems
- Experience working in a fast-paced engineering environment
- Experience resolving Virus on Windows and setting up AntiVirus Application
- Experience supporting MAC OSX Desktops in a corporate environment
- Track and monitor all issues to ensure timely and effective resolution, escalating to others in the IT organization as needed
- Imaging, deployment, and support of all computer hardware for refresh and break/fix
- Potentially assist with meeting conferencing or printing support services
- Engage in department testing efforts on upcoming new technology deployments and provide documented analysis on any issues
- Manage vendors delivering services to the site such as Internet Service Providers, cable and satellite TV, networking and audio/visual providers
2
Experience For It-desktop Systems Specialist Resume
- Proficient in Microsoft Office including Word, Excel, Project, Visio, and OneNote
- Support and maintain the desktop computing environment for the company’s US corporate office and for remote users and various locations as required
- Maintain password, data, and system security for the Desktop services environment according to IT Security processes and standards
- Regularly looking at industry trends and suggest innovative ideas
- Train and provide education materials to employees, ensuring full productivity gains are realized from implementation technologies
- Software support, troubleshooting and installation based on approval procedures
3
Experience For IT Associate Desktop Systems Specialist Resume
- # Asset tracking and proper asset database updates for laptops, desktops and other equipment as required
- Work with vendors or other technical resources to troubleshoot desktop support issues
- Work closely with required central IT teams to improve the speed and clarity of local IT support requests and of local IT support team
- The ability to provide desktop and basic LAN support and assistance as described as normally obtained through strong experience providing support in the following areas: desktop, server, network, Microsoft applications, systems and phone maintenance and experience with Active Directory and Exchange administration
- Detail oriented individual with ability to determine root cause and assess corrective action
4
Experience For Assoc Desktop Systems Specialist Resume
- Knowledge of Windows and Mac OS X PC hardware installation and configuration
- Solving problems of performance and/or malfunction of network hardware, desktop and laptop hardware, software applications, telephones, and Audio/Video to resolve operational issues and restore services
- Set up testing, operation, and tear down of audio visual (AV) and video conference equipment if required for events. Ensure any equipment is stored appropriately
- Maintain conference room integrity through appropriate equipment/cable management. Advance housekeeping issues to appropriate parties. Ensure compliance with safety standards
- Ensure high quality customer service at all levels
5
Experience For It-associate Desktop Systems Specialist Resume
- Able to communicate in a professional and friendly manner with co-workers and end users
- Manage ServiceNow incident, request and asset management workflows functions by taking ownership, prioritizing incoming work, and delivering services under Service Level Agreement timelines
- Install, configure, and troubleshoot client services such as workstation equipment, Microsoft and other productivity software products, Avaya desk phones, and mobile device technologies following standard procedures and adhering to IT compliance regulations
- Support client side interface to Enterprise applications by configuring software or diagnosing issues and collaborating with other IT support organizations for issue resolution
- Contribute to department projects such as upgrades and deployment of new supported technologies
- Contribute to assigned projects. Attend conference calls and meetings with project team members and carry out assigned project tasks according to project schedule
6
Experience For Senior Desktop Systems Specialist Resume
- Potentially engage internal or external Professional Services and outsourcing functions
- Occasional domestic or international travel required
- Maintain up-to-date documentation and knowledge base articles
- Applies all QA Procedures as assigned
- Assist and support the client services team in other areas as requested by the line manager
- Assist and support the global client services team in other areas as requested by the line manager
- Support and maintain the desktop computing environment for the company’s UK office and for remote users across the EMEA region, including troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems
- Participate in user/equipment moves, repair/maintenance/support of IT EUS hardware (printers, PC’s, accessories, VOIP phones, mobile phones, A/V, etc.), software (MAC OSX, Windows 10, MS Office Suite, Virus and Spyware mitigation, RingCentral Meetings, RingCentral Glip, etc..), and applications (Office 365, Okta, Google Apps/Drive, etc..)
7
Experience For Desktop Systems Specialist Level Resume
- Windows Certification or equivalent work experience required
- IT level 1 support for all MBRDNA locations
- Process Cell Phone/eMail Sync activation
- Install core image on MBRDNA windows machine
- Install core SW via SCCM push
8
Experience For Desktop Systems Specialist Resume
- Ensure HW delivery (Windows) to all new hires
- Document IT processes best practices
- Interact with MBRDNA systems administrator for escalation
- Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
- Install, configure and troubleshoot desktop systems, workstations, servers and network issues in a heterogeneous environment
- Maintains passwords, data integrity and file system security for the desktop/laptop environment
9
Experience For IT Desktop Systems Specialist Resume
- Participate in or lead development of information technology and infrastructure projects, and help deploy solutions to customers
- Participate in the development, deployment of Client-Services solutions/services to companies in the Hitachi Group
- Perform 1st line Service Desk function that involves receiving and processing requests from customers via telephone, email, web/online submissions. Manage request processing within internal and external committed SLAs. Be an expert user of key ITSM tools (Service Now and InContact)
- Develop IT Knowledge Base articles for user education and reduction of repeat requests from customers
- Identify patterns of break-fix in Client PC environment and conduct problem-management analysis to reduce defects in our environment. Develop Root-Cause-Analysis for high impact problems and communicate with IT management and key customer executives
10
Experience For It-desktop Systems Specialist Resume
- BA/BS in Computer Science or equivalent experience required
- Able to review and make updates to windows logon scripts, registry keys as an expert on the Windows PC environment
- Lead projects desirable
- Assess the current state if the IT environment and recommend improvements
- Pro-actively consult with site business leaders and work with global IT leadership to identify, recommend, develop, and implement solutions
- Provide Audio/Video conference installation and support for onsite/offsite presentations, events, and meetings
- Project manage technical and process improvements to IT environment and technologies
List of Typical Skills For a Desktop Systems Specialist Resume
1
Skills For IT Desktop Systems Specialist Resume
- Mid-level Skills in Windows 7 (or greater) and Apple OSX, including understanding networking / OS configuration and functionality
- Communicate and work effectively
- Exceptional oral and written communication skills as necessary to translate complex technical information to general employee base
- Experience with troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems
- Expert in managing ticket SLAs and prioritizing workload
- Previous experience using and supporting Active Directory accounts and groups
- Experience administering a Microsoft-based IT environment, including: Windows (XP and Win7, Win10), Active Directory Exchange, VMWare, office365 and SharePoint
- Experience imaging (SCCM) and deploying new PC's
- Experience imaging and deploying new PC's
2
Skills For It-desktop Systems Specialist Resume
- Experience in deploying and supporting cell phones, phone systems, video conference equipment and various wireless devices
- Demonstrated passion and interest around technology, including keeping up to date with trends
- Hands-on experience working with Service Now or similar ticketing system
- Research new methods for enhancing performance, reliability, optimization tuning and overall user experience
- Solid knowledge of networks including Wireless Networking, Ethernet, and TCP/IP fundamentals
3
Skills For IT Associate Desktop Systems Specialist Resume
- Previous experience supporting Audio Visual systems, such as Crestron, ClearOne, and Cisco Video Conferencing
- Helpdesk ticketing systems experience
- Solid PC troubleshooting expertise
- Experience supporting various applications
- Builds solid understanding of automation tools and processes
- Experience supporting a Windows environment
- Demonstrated understanding of Active Directory
- Experience with SCCM (operating system deployment, task sequence, compliance settings)
4
Skills For Assoc Desktop Systems Specialist Resume
- Demonstrated approach to teamwork and collaboration when solving issues
- Work well with people from many different disciplines and regions with varying degrees of technical knowledge and experience
- The ability to multitask and to work well within a team environment while keeping the customers’ needs as a priority at all times
- Experience managing vendors and service providers to set service expectations and make sure they meet our needs
- Experience with remote access technologies, including VPN and wireless
- Experience supporting Windows and Mac OS clients in an enterprise environment
- Strong working knowledge of servers and other backend system components
- Experience in an enterprise desktop support environment
5
Skills For It-associate Desktop Systems Specialist Resume
- Windows desktop environment support and configuration experience
- MS Office Professional experience
- ANY ERP experience is needed
- Contributes to the implementation and development of effective IT processes, procedures, and technologies
- Understands the importance of key performance indicator (KPI) metrics to demonstrate health or risk levels of a particular service area
- Experience supporting Windows7 desktop in a corporate environment
- Google Application Suite support and troubleshooting experience
- Desktop support experience, ideally in a Feature Production environment,
- Provide support to Executives and VIP and demonstrate capability to responsibly deal with sensitive or confidential information
6
Skills For Senior Desktop Systems Specialist Resume
- Strong conceptual knowledge of software and hardware configurations and software applications
- Understanding of Active Directory(Creating Users, granting permissions, ect.)
- Understanding of ITIL concepts or ITIL Certification
- Planning, coordination and execution of office/desk moves
- Undertaking and support of global projects as required
- Working knowledge of Active Directory and basic AD administration
- Inviting personality, friendly, sociable
7
Skills For Desktop Systems Specialist Level Resume
- Participate in creating, applying, and providing IT solutions to business challenges and needs
- Installation, maintenance and troubleshooting of telephony equipment, including handset, voicemail administration
- Expertise in supporting various local and network based printing technologies
- Assist maintaining hardware inventory and software licensing information and records for deployment, recovery, and audits
- Dispatch IT service provisioning tickets following pre-defined and documented processes
- Perform 1st line Service Desk function, if needed, that involves receiving and processing requests from customers via telephone, email, web/online submissions
- Successfully pass all pre-employment hiring requirements
- Support of local facility projects, videoconferencing systems, special events
8
Skills For Desktop Systems Specialist Resume
- Advanced knowledge and expertise with the Windows Operating system (registry, profiles, services and components, file structure and application compatibility.)
- Familiarity with Conference room IT equipment and Video Conferencing
- Support the training of users in various Technology as required
- Strive to deliver the overall IT goals of providing a world class service
- Research and support enterprise desktop solutions using industry standard tools, for example Microsoft System Centre, or other applicable products
- Resolve and respond to questions received via telephone, email or other collaboration methods meeting defined SLA’s
- Poker games and Ping Pong
- Order MBRNDA cell phone, change plans (e.g roaming for international travel), cancel accounts
9
Skills For IT Desktop Systems Specialist Resume
- Process devices through End of Life process recycling
- Conduct training programs designed to educate an organization’s computer users about basic and specialized applications
- Set up testing, operation, and tear down of audio visual (AV) and video conference equipment if required for events
- Manage request processing within internal and external committed SLAs. Be an expert user of key ITSM tools (Service Now and IVR)
- Monitor all incoming support incidents and provide resolution or coordination
- Self-motivated to bring issues to closure
- Provide high quality professional IT support to local and remote Workday staff through multiple channels including face to face, via chat, and over the phone
10
Skills For It-desktop Systems Specialist Resume
- Build, provision and deploy Windows and Mac OS laptops using automated systems
- Provide support both locally and remotely for our new-hire onboarding program
- Provide first line support and troubleshooting capability on local network, systems, and storage devices
- Detailed knowledge of computer concepts, PC hardware, and software troubleshooting
- Leadership/Confident/Energetic mentality. Can't be introverted
- Strong customer focus to support users with PC troubleshooting and setup to include: email configuration, software installation and problem solving, virus / worm identification and threat removal
- Knowledge of Windows Active Directory, Exchange and Windows Servers, SharePoint, and PC hardware configuration
List of Typical Responsibilities For a Desktop Systems Specialist Resume
1
Responsibilities For IT Desktop Systems Specialist Resume
- Follow project management fundamentals such as defining the project, creating a project plan, develop project description, success criteria, major milestones and timelines
- Provide service and/or technology leadership owning the direction and ensuring adherence to the roadmap of IT service/technology
- Lead, host meetings and actively participate and be available for IT related escalations as required
- Ensure standards are in place, implemented and updated for configuration of Site IT hardware, operating system, drivers, accessories, audio/visual equipment, telecom, VOIP, local network, printers, desktop and mobile phones
- Provide communications on all escalated issues to business leaders, management and other support teams. Document progress of escalated incidents
- Be available on call 24x7 to support onsite Site IT incidents and escalations
- Ensure any equipment is stored appropriately
- Communicate highly technical information to both technical and nontechnical personnel
2
Responsibilities For It-desktop Systems Specialist Resume
- Contribute to the design, testing, deployment, and support of a standardized desktop and laptop image consisting of the operating system and all supported applications
- Meet with key business stakeholders to understand their challenges
- Design new and innovative solutions that solve various business needs and transform the way Entrust Datacard Colleagues collaborate and work with technology
- Evaluate current systems and recommend improvements from a technology and security standpoint
- Provide input to create a team vision with the IT Operations Manager and align the team to that vision
- Plans, conducts and oversees the technical aspects of projects; coordinates the efforts of technical support staff in the performance of assigned projects; provides leadership and work guidance to less experienced personnel
- Experience in Customer Support
3
Responsibilities For IT Associate Desktop Systems Specialist Resume
- Facilitate and lead in the evaluation and selection of hardware standards
- Assess the current state of the IT environment and recommend improvements
- Setup, configure and install laptop and desktop PC’s, wireless devices and 3rdparty service accounts to meet employee’s requirements, with orientation
- Respond to telephone, e-mail and in-person requests for technical support
- Provide configuration and support for PC’s, printers, telephone systems, projectors, audio visual systems and other tools utilized within the organization
- Support testing of new software, hardware, operating systems, patches and device firmware upgrades, providing feedback as necessary
- Perform daytime, after-hours, and weekend desktop and telephone maintenance as necessary
- Display professionalism, quality service and a “can do” attitude to employees as well as external customers and vendors via electronic, over the telephone, and in-person
4
Responsibilities For Assoc Desktop Systems Specialist Resume
- Provide end user training as required on new systems and upgrades of existing systems
- Remain aware of future technical developments to support recommendations in enhancing services utilized by the organization
- Communicate procedures for reporting issues and expectations for issue resolution to the end users
- Complete additional discretionary tasks as requested by IT management
- Clear articulation of activity, solutions and business needs in electronic format, such as email. Familiarity with issue & request tracking in a service management tool
- Demonstrated ability to provide face-to-face, telephone and email support
- Experience with Enterprise Antivirus and client backup applications required
- Strive to develop increasing breadth and depth of technical expertise with our systems with a goal of resolving 100% of reported problems within targeted service levels
5
Responsibilities For It-associate Desktop Systems Specialist Resume
- Communicate issue status to users and management
- Recommend system improvements based on user feedback and support issues
- Seek to continuously improve basic methods and practices of the IT Services Desktop Support team
- Eager to learn new technologies and concepts
- Provide support to Sr Company Executives related to technology needs
- Work with Managed Service Provider resources to have a 24x7 coverage
6
Responsibilities For Senior Desktop Systems Specialist Resume
- Troubleshoot, repair and record customer hardware and software issues
- Create and maintain technical records for Incident, Request and Problem management
- Act as a resource on IT service development and enhancement projects
- Act as technical escalation point for our managed service staff and help to give instruction on day to day operational activities
- Contribute to process and service improvement initiatives
- Schedule and communicate travel plans to other Workday offices in order to provide Remote/onsite support as required
- Support AV business support and Event needs
- Troubleshoot and provide excellent customer service support to our end users for questions, problems or issues related to; hardware, software, and network device connectivity
7
Responsibilities For Desktop Systems Specialist Level Resume
- Strong knowledge of Microsoft products, Windows7, Office 2010, Office 2013
- 0ffice 365 experience
- Tier 2 escalation and overflow support for Service Desk
- Ensure knowledge documentation is kept up to date
- Hardware management to include, but not limited to
8
Responsibilities For Desktop Systems Specialist Resume
- Earn trust and build relationships at all levels within the organization
- Creativity and the capacity to innovate
- Travel 10% annually
- Professional demeanor to maintain & enhance team & customer relationships
- Expert in Daimler IT Shop System
- Experience troubleshooting and supporting Apple, Google and Microsoft based configurations (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc..)
- Proven record of troubleshooting and problem solving IT infrastructure services (Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Office 365 Apps, Google Drive, Google Apps, Confluence, etc.) in relations to the impact on Site IT services
- Travel out-of-state on occasions for work on acquisitions
- Self-motivated that can work both independently as well as part of a team
9
Responsibilities For IT Desktop Systems Specialist Resume
- Able to communicate professionally, clearly, concisely and consistently across departmental lines
- Experience troubleshooting and supporting Apple, Google and Microsoft based configurations (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc.)
- Proven record of troubleshooting and problem solving for IT infrastructure services (Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Office 365 Apps, Google Drive, Google Apps, Confluence, etc.) in relations to the impact on Site IT services
- Demonstrated analytics and problem-solving skills
- Prior experience using ServiceNow, service management tool
- Experience supporting a Windows environment
- Previous experience working in a multinational, distributed IT organization
10
Responsibilities For It-desktop Systems Specialist Resume
- Excellent communication skills, both written and verbal in English, with the ability to create rapport with clients, delivering a high level of customer service. Communicate effectively face to face and in writing with people at various levels in an organization
- Within AD, they need to be able to do password resets and add a computer to a domain
- MCSA, MCSE, Windows 10 and/or SCCM certifications desirable
- Core Mission 80’s
- IT Shop System Expert
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