Director, Facilities Management Resume Sample
Wilber Green
9672 Della Crossing,
Boston,
MA
+1 (555) 664 5151
Work Experience
Director, Facilities Management
12/2017
-
PRESENT
Philadelphia, PA
- Set the Division’s Program management processes for divisional level projects
- Drive the annual plan to deliver high quality results which exceed the client’s expectations
- Become a reference for best in class service delivery that can be leveraged to expand JLL’s business
- Recognizes opportunities for account growth, then articulates the value proposition and ensures its implementation across the platform
- Thoroughly and critically assesses direct reports (and directs directs)
- Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
- At least five years of management experience, preferably in healthcare required
- Familiarization with Life Safety Codes, JCAHO, and other associated health care regulatory guidelines
- At least five years experience associated with construction, preferably in healthcare
Director Facilities Management
09/2013
-
10/2017
Detroit, MI
- CHFM-Certified Healthcare Facility Manager required
- Engineering: Manages the Engineering services to maintain high-quality patient care and provide a safe and pleasant environment for patients, staff, physicians and guests. Also manages the operations of critical and essential systems and utilities such as electrical, heating, air conditioning, medical gases, and water
- Prepares and submits departmental budgets for supplies, equipment and labor
- Effectively interviews and selects a qualified number of personnel as required to meet department objectives while ensuring hiring practices conform to appropriate Affirmative Action/EEO practices and regulations
- Responsible for ensuring the department meets and adheres to all applicable federal, state, the Joint Commission, and local regulatory agency requirements and for ensuring the department and facilities success in any regulatory survey
- Oversight and management of the Assistant Secretary for Preparedness and Response (ASPR) contract and grant
- Ensures sound hand hygiene is fostered by education, measurement and intervention, to ensure improved outcomes related to the spread of infections by poor hand hygiene
- Oversee all aspects of facilities management and workplace services across AECOM’s Americas portfolio, and serve as a subject matter expert for facilities and workplace services for AECOM globally
- Lead a seasoned team of Regional Facility Managers throughout AECOM Americas Regions and AECOM’s headquarters
Director, Facilities Management & Services
07/2008
-
04/2013
Phoenix, AZ
- Experience managing staff and third-party service providers
- Work with departments and business groups to manage requests for workplace modifications (moves, adds, changes) while balancing and aligning with Hyatt’s overall workplace vision and goals
- Responsible for building services’ annual budget and expense reconciliation
- Involved in the hospital’s quality improvement program relative to safety and the EOC
- Develop relationships with infrastructure vendors. Coordinate RFP process with procurement for all facilities projects
- Team player, extremely motivated, resourceful and organized
- Involved in the hospital’s quality improvement program relative to the Environment of Care (EOC)
- Compilation of quantitative data and information from various account based systems such as work order reporting, financial reporting, benchmark reports, forecasting reports, annual budgeting, compliance reports, L&D reports and other ad hoc reports
- Track Service Quality Program accomplishments for year-end performance results
Education
Whitworth University
2003 - 2008
Bachelor's Degree in Engineering
Professional Skills
- Highly developed leadership and influencing skills, demonstrated by experience of working successfully with multiple stakeholders within varying cultural norms
- Excellent verbal and written communication skills. Communicating successes, opportunities and challenges to nThrive leadership and key stakeholders
- Excellent leadership and effective interpersonal skills
- Advanced analytical, problem solving and critical thinking skills within a complex work environment
- Skill setting priorities and deadlines to ensure project goals and objectives are obtained
- Demonstrated experience working with governmental and other entities in regards to project development, approval, and execution
- Demonstrated experience in managing projects with limited budgets and tight timeframe
How to write Director, Facilities Management Resume
Director, Facilities Management role is responsible for leadership, advanced, interpersonal, software, customer, architecture, retail, finance, training, database.
To write great resume for director, facilities management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, Facilities Management Resume
The section contact information is important in your director, facilities management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, Facilities Management Resume
The section work experience is an essential part of your director, facilities management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, facilities management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, facilities management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, Facilities Management resume experience can include:
- Create/support L&D Curriculum on Core Competencies in support of Service Quality Program. Develop training material and train/support training of 3rd Party Service Provider’s management teams
- Good people skills, communication skills, both written and verbal
- Multi-task, manage time effectively, and establish priorities to meet deadlines in a fast paced team environment
- Blueprint reading, mechanical drawing skills required
- Valid Florida drivers license and ability to maintain a good driving record per insurance and university guidelines
- Skill in establishing and maintaining cooperative relationships with the various partnering agencies, the campus community, and the public
Education on a Director, Facilities Management Resume
Make sure to make education a priority on your director, facilities management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, facilities management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, Facilities Management Resume
When listing skills on your director, facilities management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, facilities management skills:
- Strong human relations and effective communication skills essential
- Excellent coaching & development experience, driving customer service/value and building strong collaborative relationships with stakeholders
- Strong communications skills in order to administer verbal and written communications and instructions, drafting policies, job descriptions, etc
- Exceptional leadership skills and experience leading a team/department
- Strong technical skills and the ability to make decisions across business units is required
- Analytical skills and working knowledge of electrical systems, HVAC-R systems, plumbing systems, construction techniques, and maintenance procedures
List of Typical Experience For a Director, Facilities Management Resume
1
Experience For Director Facilities Management Resume
- Oversee operations to facilitate good communication and resolution of problems
- Manage the administrative functions of FM including: accounting, payroll, budgeting, human resources and electronic work order systems
- Provides consulting expertise for all CHI MBO’s, JOA’s and Joint Ventures including those not in the CHI Facilities program
- Implement, lead and supervisor Holiday Retirement’s internal capital planning
- Oversight of all FM budgets totaling $20+ million per year
- Manage all utilities consumed and improve consumption results through energy conserving measures
- Work with multiple cross-functional teams and a variety of stakeholders
- Coordinates Facilities Management Unit’s activities with other University divisions, schools, departments, and outside agencies
- Monitors implementation and effectiveness of the Facilities Management Unit work to fulfill the unit’s mission on the Evanston and Chicago Campuses. Reviews coordination effectiveness between the varied disciplines, ensuring progress and completion of tasks is prioritized and performed at the highest order of excellence
2
Experience For Senior Director Facilities Management Operations & Maintenance Resume
- Participate in the preparation and implementation of department’s emergency operations framework and business continuity planning
- Responsible and accountable for services, frequencies of tasks, quality levels provided and cost of services
- Maintain compliance with JHU, JHU HSE, OSHA and MOSHA regulations
- Manage development of capital renewal programs for all BSPH owned properties
- Oversee the involvement of operations in all infrastructure upgrades/replacements in order to produce the best possible outcome
- Pursuse BGE Smart Savers energy rebates whenever possible
- Responsible for all capital projects including: planning, design and construction services for all of the BSPH facilities totaling 1.2 million gsf, and an average annual budget of $7+ million dollars. Campus master planning, infrastructure upgrades, 5 and 10 year capital improvement plans
- Oversee project team interviewing users to determine project requirements and develop design and construction plans and specs
3
Experience For Director, Facilities Management & Services Resume
- Manage the development/presentation of proposed options and obtain user’s approvals
- Develop scope of work documents, estimates and schedules
- Interface with IT to ensure fully integrated systems
- Serve as liaison with architects, engineers, other consultants, general contractors and subcontractors to mitigate issues related to design/construction
- Interact with individuals on all organizational levels throughout JHU and JHSPH
- Prepare all necessary project and cumulative reports
- Oversee the proper procurement of all design and construction services
4
Experience For Market Director Facilities Management Resume
- Manage space allocation inventory for all facilities, and the surplus/used furniture and equipment inventory
- Provide departmental managerial leadership and promotes the development of staff
- Interact frequently with Deans, Senior Administrators, Faculty, and Staff, and presents strategic plans to the Board of Trustees occasionally
- Responsible for FM departmental compliance and completion of goals related to the JHU Hopkins Local and Economic Inclusion initiatives
- Serve as a liaison with colleagues in other JHU divisions and other external Universities and professional organizations
- Serves on the Utilities LLC operations and OIE’s access/ADA facility compliance subcommittees, and the Environmental Stewardship Committee (ESC)
- Acts as subject matter expert and spokesperson for energy conservation measures within the BSPH Facilities Management office’s range of influence
5
Experience For System Director Facilities Management Resume
- Collaborates with the University’s Office of Sustainability’s efforts to reduce greenhouse gas emissions by providing consumption data and undertaking energy conservation projects
- Collaboration with influence with cross functional multi-disciplinary teams and business support functions
- Serve as Safety Committee Chairperson and Chairperson for Emergency Preparedness, as well as hospital Safety Officer
- Acts as liaison between BioMedical staff and hospital staff
- Ensure adequate provision of utilities for all facility buildings
- Ensure that all equipment is up-to-date and properly maintained
6
Experience For Director Facilities Management & Construction Resume
- Establish department goals, policies and procedures
- Establish the scope of work for construction projects
- Exhibit integrity, courtesy, and respect for others
- Initiate the Project Request Form (PIRF)
- Maintain and update department manuals
- Maintain records and manifests of all waste disposal
- Oversee the DOH Grant program for Hospital Preparedness
- Oversee the contract for medical equipment repair
7
Experience For Executive Director, Facilities Management Resume
- Promote the hospital's image and maintains a positive attitude toward employees, physicians, visitors, and the community to enhance the hospital's reputation as a heath care center
- Represent UPMC Northwest at Corporate Facilities meetings
- Responsible for communication between Corporate Construction Management and UPMC Northwest
- Knowledge of Department of Health Labor and Industry/JCAHO codes and regulations
- Knowledge of power tools and various hospital equipment (boilers, chillers, etc.)
- Knowledge of safety/security procedures
8
Experience For Regional Director, Facilities Management Resume
- Ensures, leads and facilitates departmental and organization-wide compliance with all life safety codes, infection control, environment of care, JCAHO, legal and all regulatory and accrediting agency requirements
- Provides leadership of the Facilities Services function, services and programs. Ensures selection and retention of competent workforce to ensure effective delivery of departmental services
- Establishes and implements priorities, performance goals and objectives to ensure group results
- Implements and sustains a management program that continuously evaluates department quality, productivity, and financials. Manages expenses to budget
- Sets priorities in assignments, including training; ensures scheduling of plant operations staff 24 hours per day, 365 days per year to ensure proper operation of the facilities and grounds
9
Experience For Executive Director Facilities Management Resume
- Coordinates and directs the complete operation of all plant electrical, plumbing and mechanical systems in accordance with JCAHO standards, hospital requirements and other governing agency codes
- Collaborates with project management team to propose, evaluate and plan new construction projects; continually monitors construction projects for cost effectiveness, applicable legal compliance to codes and timeliness
- Directs and coordinates departmental efforts during emergency related situations as outlined by the internal and external disaster plans. Directs the scheduled testing of the hospital's emergency systems in accordance with regulatory agency and JCAHO standards
- Coordinates all utility interruptions to have minimal impact and effect on the hospital's operations
- Current PA Driver’s License required
- Meets with regulatory agencies
- Provides information regarding compliance to guidelines, recommendations, or law. Makes all personnel decisions regarding hiring, termination, conducts discipline, promotes, writes and reviews performance objectives
- Assigns work, authorizes overtime, and authorizes travel
10
Experience For Director / Facilities Management Group Resume
- Cancel or obtain support contracts based upon budget or support needs. Require outside support vendors to follow procedures that ensure safety and proper operation of all equipment
- Directs and provides leadership to continually improve capability and results
- Directs and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards
- Directs a team that provides facilities related services
- Directs the facilities operations for repair & maintenance of all technical systems (electric, HVAC, Plumbing, life Safety, Access Control, Security, Backup Power, etc.)
- Identifies, recommends, and implements solutions to create and maintain safe, functional, secure, clean, efficient, economical, and orderly facilities operations
- Environmental Health and Safety experience in an R&D environment
List of Typical Skills For a Director, Facilities Management Resume
1
Skills For Director Facilities Management Resume
- Skills to teach technical material in a formal setting
- Advanced technical skills with a high level of accuracy
- Well-developed conflict resolution skills
- Comprehensive computer skills and knowledge of hardware and software applications
- Skills to handle stress and job pressures, in order to successfully complete assignments in timely manner and meet deadlines
- Experience in commercial building construction, building repair and or maintenance
- Progressive working experience in engineering field
- Proven interpersonal relationship building
- Experience ensuring timely response to inquiries and/or complaints
2
Skills For Senior Director Facilities Management Operations & Maintenance Resume
- Experience in a hospital building maintenance management or supervisory role
- Experience in healthcare setting
- Demonstrate compliance with Risk Reduction initiatives
- Demonstrated ability at strategic and tactical project management as well as detailed attention to operational and client needs
- Experience with research institution or other large facilities operations required
- Experience leading strategic initiatives which align with business goals and budgets
- Experience developing relationships at a leadership level within the organization, as well as with business partners and professional trade organizations
- Experience influencing the performance of groups, subordinates, and peers
- Experience interpreting reports in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
3
Skills For Director, Facilities Management & Services Resume
- Experiences with office remodeling and office moves
- Lean/Six Sigma experience or certifications
- Manage multiple assigned projects, client relationships and organize and prioritize time and resources to meet internal and external deadlines
- Demonstrated ability to work in a professional, multi-disciplinary team as a group leader, facilitator, or a participant
- Demonstrated ability to maintain grace under pressure in difficult situations
4
Skills For Market Director Facilities Management Resume
- Experience with bid package and analysis
- Experience with real estate lease reviews and execution
- Extensive experience in operational, financial, project and personnel management
- Experience with at least two successful Joint Commission surveys
- Responsible for effective maintenance of department inventory and supplies
- Previous Managerial/Supervisory experience
5
Skills For System Director Facilities Management Resume
- Inspiring leader capable of coaching and developing talent
- Understanding of problems from a broader perspective and anticipate the impact of problems and solutions on other areas
- Working knowledge of Word, Excel, Project Manager, the Internet and data base principles required
- Engineering, Business or Finance background
- Managing a substantial regional capital and expense budget with forecast accuracy
- Engaging with senior internal stakeholders to understand and support their business needs
- Ensuring business continuity for facility services in office environments
- Playing a key governance role with the outsourced IFM Provider
- Identifying initiatives and innovations to add value through a program of continuous improvement
6
Skills For Director Facilities Management & Construction Resume
- Making an impactful contribution to the Regional EMEA leadership team strategy evolution
- Competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions
- Office master planning including strategic asset lifecycle management, capital investment projects and right sizing real estate
- Serves on the Bargaining Unit Directors (BUD) committee, working to create consistent JHU(CBA) employees
- Act as Chairperson for Green Team coordinating recycling activities
7
Skills For Executive Director, Facilities Management Resume
- Commitment to continuous improvement and a continued working knowledge of current issues and trends
- Capable of writing equipment or construction specifications as required to meet the needs of the hospital or the department
- Able to analyze problem situations and draw conclusions and develop plans of attack for problem solving
- Supervises the servicing of mechanical equipment systems
- Maintains proper functioning and operation of control systems, alarms, and fire detection systems
- Assists with design of building systems and equipment; assists with code compliance of same, develops drawings, etc
- Provide management and technical leadership to engineering departments
- Has working knowledge of the principles of electricity, i.e. voltage, resistance, current
- Maintain Environment of Care by following the standard procedures: Life Safety, Infection Control, Universal Precautions and Security
8
Skills For Regional Director, Facilities Management Resume
- Knowledge of budget accounting theory
- Use C-Cure or like security system for monitoring and control of employee credentials
- Computer background working with energy management systems and computerized preventive maintenance program
- Provide long and short term planning activities in order to provide all departments’ necessary requirements for success
- Ensure maximum utilization by FM of software applications including, but not limited to: Maximo, Kronos, Archibus, CAD, BIM, AIA, B2GNOW and PM web
- Ensures operation of facilities and execution of services in strict compliance with company quality, safety, engineering and environmental standards
- Review, manage, coach and optimise the performance of staff. Attract, develop and retain top talent with robust succession planning
9
Skills For Executive Director Facilities Management Resume
- Act as Project Manager overseeing all projects within facilities management
- Coordinate with outside architect and engineering firms
- Inspect building and utility systems to determine need for alteration and repair on a periodic basis to project and schedule needed maintenance
- Maintain proper staffing levels to ensure hospital cleanliness
- Manage all functions relating to the hospital Linen Services, Maintenance, Environmental Services, and security services
- Responsible for Infection Control (ICRA) during construction projects
- Knowledge of engineering and construction methods
10
Skills For Director / Facilities Management Group Resume
- Knowledge of building maintenance procedures
- Sound judgment, initiative and discretion with sensitivity to issues of policy and process
- Reviews complex financial/business analysis and reports prepared by vendors/local team
- Develops and implements financial policies and procedures for construction projects
- Responsible for staff evaluations and performance improvement plans
List of Typical Responsibilities For a Director, Facilities Management Resume
1
Responsibilities For Director Facilities Management Resume
- Proven management and leadership experience and skills
- Excellent people management skills & experience
- Experience working with financial and accounting principles
- Maintain buildings and infrastructure in an excellent operational state, including planned maintenance, unplanned/emergency maintenance and routine work orders
- Demonstrated knowledge and ability in applying the principles of design and construction project management
- Proven ability to successfully deliver facilities management services to clients
- Strong knowledge of NZ safety legislation and best practice
2
Responsibilities For Senior Director Facilities Management Operations & Maintenance Resume
- Experience managing contracts, compliance, warranties, and/or vendor relationships
- Delivering facility and fleet services through outsourced operating models
- Engaging with senior internal stakeholders to understand their business needs
- Playing a key role in the outsourced Provider governance process
- Identifying initiatives and innovations to add value
- Oversee the ongoing delivery of core site services including janitorial, reception, food services, shipping/receiving, mailroom and facilities helpdesk
- Direct the planning, engineering, maintenance, daily operations and budgeting of the facilities and property administration programs and processes
3
Responsibilities For Director, Facilities Management & Services Resume
- Deliver results while building team member capability and fostering individual learning and career growth
- Oversight of the corporate emergency response and disaster recovery program including day to day activities and long term strategic capital planning
- Outstanding performance providing facility operations, real estate and project management services in a senior leadership position
- Directs and/or participates in workplace space design planning
- Develops metric reports pertaining to maintenance operations and goals
- Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
- Monitor workload, Service and Work Order backlog, and scheduling issues with the subordinate managers to assure compliance with mission
- Lead and develop an outstanding team of facilities operations and both internal and external projects professionals
4
Responsibilities For Market Director Facilities Management Resume
- Responsible for all aspects of capital projects from initial scope, cost estimating, design, project construction and delivery of office and R&D space
- Crisis management and business continuity planning
- Mathematical ability to make calculations in the testing, installation and maintenance of various equipment
- Read and interpret blueprints, building codes, fire codes and hospital regulations
- Work in a team setting, drive team results and support change management within the organization
- Familiarity with management of space in leased multi-tenant building
- Right sizing real estate
- Willingness to work smart and hard in a challenging and fast paced/dynamic environment
- Directs and ensures a thorough evaluation of corporate security and safety programs to comply with OSHA standards and city codes
5
Responsibilities For System Director Facilities Management Resume
- Plans and directs construction projects and facilities services operations within his/her assigned area of responsibility
- Ensures facilities are compliant with Federal, State and Local codes and regulations relevant to life safety, OSHA, EPA, & Fire safety. Also ensures all Lincoln Financial Group policies and procedures are being followed
- Develops and manages facility operational expense and capital budgets for assigned area(s) of responsibility including recommending long-range plans for equipment and capital expenditures
- Develops and implements emergency evacuation plans for facilities
- Delivery of Client Satisfaction
- Manages the portfolio financials to ensure plan is met or exceeded in both growth and profitability
- Contributes to the Growth of the Company
- Leads an engaged management team that oversees the delivery of StoreCare (facilities management) services to ensure business continuity, brand integrity, and financial governance
- Responsible for overseeing a management team that delivers thousands of StoreCare services on a daily basis, while adhering to an annual budget and ensuring vendor accountability
6
Responsibilities For Director Facilities Management & Construction Resume
- Directs team member annual goals to align with Company strategies and objectives, while maintaining a highly engaged team to attract best-in-class talent
- Collaborates among internal leaders and external stakeholders to ensure alignment for StoreCare services
- Oversees the development and implementation of value creation and continuous improvement strategies to ensure a value proposition for StoreCare services, as well as industry-leading innovative programs and processes
- Communicates with credibility among Company leadership all StoreCare performance measurements, program activity, budget/financial reports, and strategic plans to leadership and stakeholders in a frequent and timely manner
- Manages a team of individuals responsible for StoreCare programs and services. Develops and mentors staff through on-boarding, open communication, training and development opportunities, and performance management processes
7
Responsibilities For Executive Director, Facilities Management Resume
- Oversee implementation of functional strategy through subordinate staff and ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Responsible for operational effectiveness of assigned function
- Monitor and review records and reports pertaining to activities relevant to assigned work and verify information to inform decisions
- Develop functional policies, procedures, and service standards to facilitate the University’s overall strategy and objectives
- Direct and coordinate the function’s financial budget activities to fund operations, maximize investments, and increase efficiency
- Recruit, interview, and select employees to meet the needs of the particular department’s function, program, or agenda
- Make recommendations on department strategy to next level of management based on functional observations
8
Responsibilities For Regional Director, Facilities Management Resume
- Determine the appropriate balance between immediate response repair needs and longer term projects for maintenance or alterations. "Make or buy" decisions for staffing adjustments through available trades pool or use of outside contractors
- Provide project controls and procedures to ensure all capital projects are delivered on-time and within the approved budget
- Participate as an active member in the company’s Crisis Management and business continuity program, including responsibility to act as Incident Commander during any crisis situation
- Direct internal resources associated with all people/equipment moves/adds and changes
- Oversee and ensure compliance to local regulatory compliance; i.e., OSHA
- Considerable knowledge of the principles and practices of building construction and maintenance; knowledge of the principles and practices of effective budgetary management, as well as financial modeling
9
Responsibilities For Executive Director Facilities Management Resume
- Provide effective leadership to help drive a safety-based and compliant culture for all leased and owned facilities nationally
- Knowledge of LEED standards, and a commitment to sustainability in construction and renovation
- Third party contract negotiations and contract management
- Provides leadership, guidance & administrative oversight for the planning & execution of all facility improvements (planned & unplanned) including project scoping, plan development and budgets & schedules, in collaboration with QF & its service providers
- Provides oversight for all aspects of project development and execution including providing technical direction to projects, preparing and administering contracts for consultants and contractors from initial project programming to project completion
- Coordinates with QF, the effective operation of building plant and systems, such as chilled water, lab gases, utilities, environmental controls (BMS HVAC), access controls, and life safety
- Serves as WCM-Q designated focal point with QF for facilities management, renovation and refurbishment projects, food services, transportation, and building security
10
Responsibilities For Director / Facilities Management Group Resume
- Develops and nurtures relationships with key stakeholders and acts as advocate for provision of services by QF to WCM-Q in all facilities areas
- Monitors compliance with service level agreements and key performance indicators set by sponsor to assure that WCM-Q receives the delivery of services required to meet its objectives
- Leads the planning for and design, build and commissioning of projects; works closely with WCM-Q administration and QF to execute short and long-term planning/design to assure appropriate facilities infrastructure required to deliver WCM-Qs mission
- Administers a strong program of communication about projects within WCM-Q and is committed to executing projects with minimal disruption to WCM-Q’s academic mission
- Acts as the end-user representative for technical and building engineering systems requirements; assures compliance with the QF Permit to Work system; coordinates renovation and refurbishment
- Oversees services provided by directly and indirectly contracted external vendors and suppliers (e.g. catering, custodial, postal, transport, security, renovation and refurbishment projects, etc.)
- Directs and establishes priorities for work orders submitted by divisions requesting FM provided services
- Supervision, coaching & development of Facilities Management staff to ensure a customer service culture and high performing team
- Financial management: overall responsibility for growth and retention of contracts, setting and supporting delivery of budgeted revenue and gross margin
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