Director, IT Infrastructure Resume Sample
Doug Feeney
9959 Magnolia Views,
Philadelphia,
PA
+1 (555) 703 7648
Work Experience
Director, IT Infrastructure
09/2017
-
PRESENT
Los Angeles, CA
- Leads the implementation of technology solutions to meet multiple clients’ requirements
- Manages 3rd party vendors and service providers; performance and SLA’s, incident handling and issue/problem resolution and escalation
- Proven track record of continuous development of staff
- Excellent collaboration with both IT and Business Leaders
- Excellent communication and interpersonal skills at all levels are necessary
- Able to work well under pressure and deadline driven environment
- Possesses broad technical expertise in IT infrastructure and the ability to identify and leverage technical experts
- Oversees the successful project execution of the Parks Technology portfolio for all Infrastructure Services related projects. Participates in program and project planning and ensures resources are allocated appropriately
Director IT Infrastructure Services
02/2014
-
05/2017
Boston, MA
- Works closely with key customers and internal stakeholders to build strong collaborative relationships. Understands business needs and drivers for service levels. Uses this information to drive innovative solutions and maintain a high level of internal customer satisfaction
- Leads the establishment of metrics, key performance indicators and service level agreements for driving the performance of infrastructure service delivery
- Manages key Infrastructure vendors across all functions and stays current with developments in new technologies and platforms
- Partners with IT business leaders to develop the vision and strategy of the infrastructure, service support, and business applications ensuring they are aligned with the corporate goals and strategies
- Lead IT Operations strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization to ensure flexible, effective systems able to adjust to reasonable future demands consistent with business plans
- Partners with Enterprise Security and Software Engineering to ensure technology deployments and department procedures are in alignment with DevSecOps best practices
- Collaborates with department heads on project requirements and implementations
Director, IT Infrastructure BC
11/2006
-
11/2013
Detroit, MI
- Oversees IT Operations ensuring reliability and availability of data centers, infrastructure, and core enterprise applications
- Oversees the Cloud Computing strategy and infrastructure ensuring adherence to ITIL best practices; department procedures; corporate policies; and exceeds the service level expectations of the organization
- Negotiates, maintains, and complies with software license and maintenance agreements
- Negotiates and maintains vendor and service agreements
- Retains and develops a successful team to support IT services; provides guidance and direction to the management team. Supervise recruitment, development, retention, and organization of IT Operations staff in accordance with corporate budgetary objectives and personnel policies
- Capacity planning of the enterprise’s data center facilities, server, networking, storage, and backup infrastructure and support
- Research, analyze, design, propose and support the delivery of solutions that are appropriate for the business and technology strategies. Understand, advocate and support Information Technology’s enterprise strategies. Act as visionary to proactively assist in the direction for future strategies
- Daily interaction with team members to keep up to date with planning, implementation of various projects and resolution of any issues
- Develops the department’s annual budget, as well as manages, tracks, and reports on budget status on an ongoing basis
Education
Virginia Tech University - Northern Virginia Center
2001 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrated organization and team building skills
- Proven experience or demonstrated capability in leading IT infrastructure engineering groups in complex and dynamic environments
- Strong experience in implementing business solutions
- Demonstrated experience in team facilitation, collaboration, negotiations, problem solving, stakeholder management, and project management
- Demonstrated experience in IT service and support for a multi-site organization
- Experience negotiating contracts and managing service agreement with technical partners
- Experience across a range IT disciplines including infrastructure and data center technologies
How to write Director, IT Infrastructure Resume
Director, IT Infrastructure role is responsible for database, software, training, integration, security, architecture, telephony, reporting, manufacturing, design.
To write great resume for director, it infrastructure job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, IT Infrastructure Resume
The section contact information is important in your director, it infrastructure resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, IT Infrastructure Resume
The section work experience is an essential part of your director, it infrastructure resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, it infrastructure responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, it infrastructure position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, IT Infrastructure resume experience can include:
- Responsible for directing strategy for the bank’s Infrastructure systems, maintaining all ongoing operations, managing break fix interventions, and work on projects that add new functionality to the company
- Recruiting, hiring, mentoring and developing of the team
- Building, managing, and developing the infrastructure team
- Maintaining a high level of understanding of emerging technologies
- Collaborating and working with other IT groups while providing key inputs and guidance for the overall management of IT
- Ensuring compliance with security and regulatory requirements including J-Sox (Sarbanes Oxley)
Education on a Director, IT Infrastructure Resume
Make sure to make education a priority on your director, it infrastructure resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, it infrastructure experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, IT Infrastructure Resume
When listing skills on your director, it infrastructure resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, it infrastructure skills:
- Motivate and lead an organization that effectively supports the business by hiring, developing and retaining highly qualified staff
- Drive: Good enough is not good enough for us. We’re looking for people who achieve and take pride in excellence
- Work effectively with internal or international teams and external vendors in a collaborative environment
- Developing effective, efficient, and rigorous processes and methodologies which include monitoring and reporting
- Ensure technical problems are resolved in a timely and cost-effective manner
- Understand the organization’s IT strategy and to execute specific plans that ensure a cost-effective IT implementation and support structure
List of Typical Experience For a Director, IT Infrastructure Resume
1
Experience For Director IT Infrastructure Services Resume
- Design and specify future infrastructure deployments with considerations for capacity, availability, security, and interoperability and ranges all the way from the underlying hardware to the application tier
- Effectively and regularly communicate upgrades and changes to the end-user community
- Revisit Data-Center Operations to reduce expenditure and invest in Cloud technology
- Manage IT Infrastructure cost center and deliver technology and services based on preset budget (mission)
- Ensure issues are resolved within defined SLAs
2
Experience For Senior Director It-infrastructure Resume
- Collaborate and partner with Lixil Corporate IT department to implement initiatives with Global IT scope
- Participate in Lixil Global CTO summits as required
- Establish SLAs and KPIs aligned to business objectives
- Accountable for quality of services and solutions delivered
- Create the IT infrastructure for the company to include all aspects of technology operations (including Help Desk, network management, telephony, cloud services, database management, storage and business continuity/disaster recovery, etc.)
- Manage vendor relationships and renegotiate contracts to reduce cost
- Ability and willingness to handle many big team initiatives simultaneously
- Provide configuration management and accurately assess the impact of modifications and vulnerabilities for each information security system
- Maintain appropriate operational information assurance posture for programs
3
Experience For Director, IT Infrastructure BC Resume
- Oversee the 24/7/365 operation of Infrastructure including telecommunications, workstations, end-user computing and support, service desk, telephony and video teleconferencing
- Oversee the vision, direction and support of all IT infrastructure, internal/co-location/cloud data centers, networks, disaster recovery, and vendor management as it relates to global networks, server and storage management, end-user telecommuting/collaboration, telephony, video conferencing, and security
- All management of the outsourced and third-party vendors for IT services, support, products, and integration
- Establish technical standards, with regard to platforms, frameworks and roadmaps; ensure that the technical standards are communicated and used effectively throughout application development. Provide leadership to ensure that the portfolio of applications is fundamentally sound and fully integrated
- Provide leadership over existing and new programs, policies and procedures for IT Infrastructure operations and IT Security. Continuously work to improve the IT Infrastructure organizations’ operation through evaluation and implementation of industry best practices, benchmark analysis and metrics
- Hands-on, 24/7, personal touch to providing end-user care; and subsequent regular communication through CommunicateIT and monitoring the technical operations of all layers of IT Infrastructure
4
Experience For Director IT Infrastructure Resume
- Support the corporate innovation agenda by creating a dynamic IT organization and environment
- Effectively manage the expense and capital budget, ensuring that the system requirements are known and socialized through effective planning and communication with the stakeholders, including an agreed-upon prioritization process that reflects the company goals
- Inventory existing enterprise landscape and establish a unified hardware architecture using CMDB & ITIL technologies
- Facilitate planning and scoping sessions
- Work with business stakeholders to translate their requests into technological solutions by identifying key metrics to support initiatives
- Conduct product evaluations of upgraded or new network hardware and software identifying strengths, weaknesses, and potential benefits
- Manage/Mentor System/Network engineers ensuring team members are technically current and responsive to business needs
5
Experience For Director, IT Infrastructure Services Resume
- ISSP or related Information Security training or certification
- Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands
- Participate in the development of policies and procedures for use of network facilities and helps ensure implementation
- Execute special projects as defined by the CIO
- Management purview shall range from mentoring, conducting reviews, setting and measuring direct reports’ goals & objectives along with day to day management of activities
- Experience in IT leadership role
- Experience in IT Infrastructure and Project Management
6
Experience For Senior Director IT Infrastructure Services Resume
- Experience with Cloud Services (Office 365), Azure, Amazon Web services
- Work with Vendors & Consultants & Line of Business to ensure completion of projects on schedule and within budget
- Expertise with Microsoft Back Office applications and Server technologies
- ITIL v3 Certification or ability to get one before Program Award
- Intermediate expertise with VMWare, Citrix, San technologies, SAML/Single Sign-On technologies
7
Experience For Director, IT Infrastructure Resume
- Travel about 25% of the time, sometimes with short notice
- Travel requirements <25%
- 45 networked sites
List of Typical Skills For a Director, IT Infrastructure Resume
1
Skills For Director IT Infrastructure Services Resume
- Exceptional leadership skills, with the ability to communicate a vision that inspires and motivates IT infrastructure staff and aligns to the IT and business strategy
- Excellent problem solving, critical thinking, and interpersonal skills
- Infrastructure experience specific to Datacenters and Network
- Experience with Cloud/Hosted systems providers
- Experience in discipline Project Management methodologies
- Experience with desktop and data center technologies and the environmental set up of a new data center
- Leads the architecture, implementation, and support of server and network platforms. Ensure reliable, secure and cost-effective operations and support
- Oversee end-user support processes. Ensure timely and effective resolution of issues
2
Skills For Senior Director It-infrastructure Resume
- Contributing to and executing technology decisions and initiatives
- Managing annual fiscal planning and budgets for the infrastructure group
- Developing system and organizational roadmaps that ensure business and service continuity
- Responsible for managing, mentoring and coaching staff, performing annual reviews
- Develop, track, and control the development and deployment of annual operating and capital budgets for purchasing, staffing, and operations
- Broad knowledge of current and emerging technologies including information security and disaster recovery
3
Skills For Director, IT Infrastructure BC Resume
- Responsible for driving best practice initiatives in infrastructure engineering across the department
- Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes
- Develops and controls the infrastructure engineering annual operating and capital expenditure budget for I&O and manages expenses to stay within plan
- Direct and respond to infrastructure outages, including technical troubleshooting and situation management
- Establish, maintain and apply up-to-date knowledge of technology standards, industry trends, and emerging relevant technologies
- Expertise in budget planning, financial management and resource management
- Responsible for driving standardization, and productivity initiatives across the IT department
- Responsible for managing client relationships from a technical perspective and able to identify and deliver on sales opportunities
4
Skills For Director IT Infrastructure Resume
- Directly oversees the network, telecommunications, and hosting infrastructure teams
- Partner with Business stake holders to assist them in meeting their goals and objectives
- Program and project management of key projects as well as mentoring of other project managers
- Implement State of the Art SD-WAN Network for all of our offices, show rooms, distribution centers and manufacturing facilities
- Implement and manage a recurring process to Secure our Network and Data
- Oversight of a 24 x 7 global operation
- Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications. Communications is critical to the success of this role
- MCSE, ITIL, VMWare, Citrix, SANs certifications
5
Skills For Director, IT Infrastructure Services Resume
- Multitask across multiple concurrent projects
- PMP, ITIL certification desirable
- Develop technology strategies and roadmaps and work across internal departments and businesses to align strategies
- Improve operational efficiency; service delivery and information management across all infrastructure platforms
- Knowledge of High availability design patterns
- ITIL implementation and operation
- Development of a dedicated IT Operations competency
- Experience in managing developing multi-million dollar department/organization operating and capital budgets and effectively planning and managing activities within the established constraints of approved budgets
6
Skills For Senior Director IT Infrastructure Services Resume
- Conveys clear and concise message appropriate to intended audience; represents Ducommun in a professional manner through effective verbal and written communication; and ability to work with employees at all levels
- Experience in a broad range of infrastructure technologies
- Fifteen or more years of experience in IT
- Keep current with trends and issues in the IT industry, including current and evolving technologies and prices
- Proficiency in MS Office including intermediate knowledge in Word and Excel
- Advise, counsel, and educate management on their competitive or financial impact
- Ten years of progressive leadership responsibilities
- Provide technical leadership, design and delivery of long term technical plans
7
Skills For Director, IT Infrastructure Resume
- Responsible for direct management of the IT Infrastructure team
- Works closely with other executives to ensure that IT systems and networks are supporting and promoting the vision of the organization, specifically as it relates to the availability, integrity, resiliency and security of mission critical systems and services
- Partners with assigned vendors to build effective relationships and collaborative team environments; manage vendor contract SLA’s to achieve established goals, and provides recommendations for enhancing vendor relationships
- Manage team responsible for supporting approximately 1500 networked servers, PCs, and printers located throughout 25 fixed locations within the US and a nationwide remote sales force
- Provide software support for applications including but not limited to Microsoft Windows 10, Microsoft Office 2010, Lotus Notes, SAP GUI, Adobe Suite, McAfee Anti-Virus, Cisco VPN, and Microsoft Internet Explorer
- Provides leadership and direction for equipment deployment and administration including PCs, Servers, Networking, and Wireless. Ensures adherence to company standards and departmental guidelines for hardware and software usage (as set forth by local or global)
8
Skills For Director IT Infrastructure Services Resume
- Responsible for keeping company-wide inventory of PCs, related assets, and software licenses up to date
- Keeps business continuity/disaster recovery plan up to date and ensures viability of plan through continuous testing
- Ensures team adheres to global security policies and manages threats and issues as they arise
- Manage third party level-1 helpdesk. Ensure service tickets are recorded and prioritized for resolution. Ability to review tickets and analyze problem areas for improvement
- Selects and eventually manages vendor relationships, reviews statements of works, and helps support pricing negotiations
- Acts as Project Manager for projects, work effort and resource requirements to complete project initiatives
9
Skills For Senior Director It-infrastructure Resume
- Identifies process improvements and provides insight on continuous customer service enhancements. Present solutions to SVP and CFO
- Defines and executes enterprise change control process
- Ensures information assets are secure and protected from internal and external risks. Direct development testing and execution of the enterprise-wide disaster recovery and business continuity systems plan
- Actively provide frequent management, guidance, and direction to individual staff members on their professional and personal development goals
- Ensure compliance to corporate policies, procedures and standards for acquiring, implementing and operating infrastructure technology services and end-user devices/services
- 300+ servers running over 300 applications
- Define and implement processes in accordance with industry standards such as ITIL and/or ISO as well as corporate guidelines
- Manage infrastructure which includes
10
Skills For Director, IT Infrastructure BC Resume
- 10 data centers (company-owned and 3rd party)
- Leads the engineering of the infrastructure aspects of the I&O strategy and roadmap, and ensures its integration with the broader IT and enterprise strategic plans
- Builds and maintains relationships with other IT leaders to develop a clear understanding of business needs; ensures cost-effective infrastructure solutions are implemented to meet those needs, and is able to respond with agility to changing business priorities
- Provides implementation services of IT infrastructure platforms that fulfill the needs of the business
- Implement new IT Transformation Strategy based on CIO and business leadership team’s guidance
- Management of key vendors, contractors, and cloud providers
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