Director, Training Resume Sample
Ericka Wolf
6282 Elwin Hills,
Phoenix,
AZ
+1 (555) 221 8460
Work Experience
Director, Training & Development
04/2016
-
PRESENT
Phoenix, AZ
- Collaborate with training team members in Commercial to ensure cohesive and consistent messaging of training initiatives, collaborate for the implementation of cost-effective solutions, and promote Company’s focus on professional development
- Increase the number of new producing agents, and increase agent productivity and compliance through product and field sales technology training, and sales support
- Improve field manager effectiveness in growing productive sales teams through design and execution of field leadership development programs
- Oversee training program for Constituent Events, Walk to End Alzheimer’s and other development areas including training, resources and strategies for Chapter network and volunteers
- Work with Advisory Councils for Walk to End Alzheimer’s, The Longest Day and RivALZ/BvB on training implementation
- Work with Walk to End Alzheimer’s, The Longest Day, BvB/ALZStarz and Reason to Hope functional leads to ensure trainings, resources and strategies are developed and implemented across the chapter network and volunteers
- Work with the Walk to End Alzheimer’s and The Longest Day national and global teams to ensure consistency in training and support to these important revenue partners
- National or regional event management and training experience in a non-profit environment, focused on revenue generation
- In depth experience of planning and production for large scale annual conferences
Director, Training
08/2009
-
03/2016
Phoenix, AZ
- Experience deploying a variety of training methods in different environments (face to face, virtual etc)
- Build and identify new training programs for staff as well as volunteers
- Sound understanding of nonprofit, business strategies and processes; such as event management, volunteer support, email campaigns/communication, and constituent management
- Proven fundraising event experience and skills to adapt experience into a training curriculum
- Demonstrated ability to effectively manage several projects simultaneously, to prioritize appropriately and meet deadlines, in a cross-functional environment
- Team player that has the ability to interface with all levels of staff and volunteers, and provide training guidance in a collaborative, consultative, and positive manner
- Detail-oriented and strong organizational skills. Capable of handling diversified assignments and highly adaptable
Director, Training Delivery
08/2004
-
06/2009
Houston, TX
- Excellent written, oral, and communication skills. (Includes presentation delivery, conveying ideas, and instructing effectively.)
- Build consensus and to work through others in achieving desired results and objectives
- Think strategically and determine long-term implications of decisions, as well as analyze complex situations and propose solutions which support the Association’s mission and vision
- Travel up to 50% of time as required
- Valid driver’s license, proof of vehicle insurance, and access to reliable personal vehicle to meet travel requirements
- A senior business partner who can shape and influence a modern learning culture in a workforce to achieve a significant change to the way in which volunteering is delivered flexibly across the organisation
- A Director who can lead and influence a team to design and deliver a high quality learning, development and knowledge continuity service for leaders, staff and volunteers
- Ability and willingness to abide by Company’s Code of Conduct on a daily basis
Education
University of Phoenix - Milwaukee Campus
1999 - 2003
Bachelor's Degree in Business
Professional Skills
- Exceptional facilitation and presentation skills, strong mentoring and coaching skills, as well as project management skills required
- Excellent communication and presentation skills including verbal and written skills
- Excellent communication (written and verbal) and presentation skills. Builds strong relationships with colleagues in diverse geographic locations
- Proven consultation, consensus building and influencing skills in a business environment
- Proven experience in effectively managing a virtual team
- Strong leadership, motivation, and team building skills
- Expertise in PC desktop packages (preferably Microsoft Office) with strong Excel skills
How to write Director, Training Resume
Director, Training role is responsible for training, presentation, learning, insurance, research, design, telecommunications, retail, finance, integration.
To write great resume for director, training job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, Training Resume
The section contact information is important in your director, training resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, Training Resume
The section work experience is an essential part of your director, training resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, training responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, training position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, Training resume experience can include:
- Strong problem solving skills and an out-of-the-box thinker
- Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions
- Public speaking and facilitating skills required
- Hotel operational experience of at least 2 years and a proven display of engaging service excellence
- Experience working with and knowledge of
- Experience working with a career or independent agent force
Education on a Director, Training Resume
Make sure to make education a priority on your director, training resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, training experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, Training Resume
When listing skills on your director, training resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, training skills:
- Proven experience in evaluating the effectiveness of various training and development initiatives
- Experience in a management role (prior experience managing operations trainers)
- Strong communication skills and the ability to facilitate learning and workshops in-person, in virtual classrooms, and via video
- Strong client orientation and consultative approach combined with a proven record of excellent program/project management and stakeholder management
- Proven experience building a high performing team
- Develop and implement measurement tools to demonstrate effectiveness of training programs
List of Typical Experience For a Director, Training Resume
1
Experience For Director, Training & Development Resume
- Proven expertise using instructional methods and training techniques, including curriculum design principles, and blended learning strategies
- Management experience over a training/learning & development function
- Progressive experience in training design, delivery, and documentation
- Foster excellent relationships with Regional leaders in all regions to provide training opportunities for FirstService Residential associates
- Evaluates business unit(s) training management and corresponding results to measure effectiveness
- Training and development experience required
- Use external partners for tracking training via SkillPort. Identify need and approach for internal LMS
2
Experience For Director Training Resume
- Design, develop and deliver effective learning programs for employees dispersed geographically
- Develop strong relationships with key internal and external stakeholders and decision makers
- Understanding of metrics/dashboards that drive an environment and culture of continuous improvement
- Learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
- Assist in planning and promoting Training events
- Primary responsibilities include the development and implementation of all training programs in accordance with company initiatives and strategies
- Oversees logistics of trainings including location and supplies
- Manages and evaluates trainers’ performance and the infrastructure of the training department
3
Experience For Director, Training Delivery Resume
- Typically in larger organizations this is a senior level manager
- Develops group strategy, and implements plans to execute on against the strategy and organizational goals
- Manages the core global learning experience including design, delivery, implementation, and ongoing evaluation of the program to ensure quality and audience value
- Create and ensure documentation and ownership of best practices for executing and maintaining all WFR Training processes
- Oversees the operation of the LMS and learning content management systems for customer, employee, and partner curriculum delivery
- Achieves group financial objectives by forecasting and tracking revenue, providing input into budget planning, creating revenue generating Training offerings, and managing costs
- Established ability to drive employee engagement through interpersonal and professional communication skills
- Creates a function that measures effectiveness, tracks results, delivers training best practices, and drives continuous improvement throughout the group
- Collaborates with department leaders and Sr. Leadership to provide them with data-driven reporting on training effectiveness, actionable gap analysis, and recommended actions for improvement
4
Experience For National Director, Training & Development Resume
- Eight (8) to ten (10) years of learning technology experience required
- Demonstrated ability to consistently manage and execute on multiple, critical projects simultaneously
- Manage direct reports, provide coaching and feedback to improve performance and drive adherence to WFR process and best practices throughout the group
- Proven expertise across a variety of instructional methods and training techniques including curriculum design principles, adult learning theory, and blended learning strategies
- Focus attention on guest and colleague needs, remaining calm and courteous at all times
- Build and maintain positive working relationships with all co-workers and a variety of external contact
- This role can be based in Indianapolis, IN, Orlando, FL or Lowell, MA
5
Experience For Associate Director, Training Delivery Resume
- A university/college education in Human Resources or Hotel Management an asset
- Personnel managed – yes Budget managed – no
- Developing a comprehensive and integrated curriculum based on input from key stakeholders that advances our managers’ capabilities to effectively attract, develop and grow our talent
- Manage and develop team of direct reports including approving expense reports, conducting regular one on one’s, auditing all work product, conducting stake holder meetings, and providing timely feedback
- Experience as a Training & Sales Support Professional with experience leading sales force training and marketing/sales support functions within the insurance/financial services industry
- People leadership with a team of 3 or more direct reports, and direct budget accountability
6
Experience For Senior Director, Training Delivery Resume
- Experience in program/curriculum design, delivery and maintenance of instructor-led and eLearning training, and sales support programs, with proven results in increasing sales agent/team productivity
- Develop and design an onboarding plan to meet the needs of an evolving business unit of our EAB Relationship org from the Specialist level and above
- Establish a mechanism to evaluate new hire performance against training plan; Assess new hires against onboarding goals
- Support member conversations to provide closing and coaching support with new staff
- Assess and modify the success of the onboarding plan based on new talent performance
- Successfully train and onboard Relationship Managers across divisions
- Partner with the Talent and Organizational Development team to create and implement enterprise learning and talent initiatives (‘Manager Essentials’ Career Path) which are integrated with Ecolab's leadership model and build strong developers of talent to strengthen our marketing organization and feed our leadership pipeline
7
Experience For Business Unit Director, Training Resume
- Build FAQ’s and other training based on needs of the CGC and Sales organization by aligning and individualizing managed care training tactics and marketplace opportunities to increase knowledge and understanding of key concepts and trends driving, prescribing and practice behaviors
- Implements organizational design initiatives and training curriculum, fostering the development of organizational capabilities and systems needed to support the execution of the business strategy within the markets
- Monitors and continually improves the effectiveness of Organizational Development and Operational programs to ensure advancement of the organizational strategy and culture
- Partners with Senior Leaders, teams, finance, HR and Operations, to ensure integration of Organizational Development work with other core organizational and talent programs, curriculum and concepts such as succession planning, performance management, onboarding, competencies and other HR/talent work and priorities
- Conducts organizational assessments & diagnostics for team & organization development, using defined methodologies to identify critical issues and root causes and implementing appropriate solutions to improve individual, team & organizational effectiveness
- Closely works with the VP of Operations. HR and Training Team to ensure operational training effectiveness, successful new hire onboarding and support to the business
- Demonstrates exceptional project management skills: creates project plans, manages project implementation, creates teams, provides thought leadership, and engages with stakeholders to gather and share data, mobilizes teams to adopt the new approaches
- Proficient and effective presenter of training materials
8
Experience For Director, Training Design & Development Resume
- Ensures appropriate prioritization of multiple training classes and projects, adjusts as necessary
- Manage stakeholder relationships and learning solutions/programs within budget, timeliness and hitting key performance indicators
- Design new class curriculum as needed based on company needs, new industry trends, legal updates, tools, processes and technologies as well as input from company leaders
- Coordinate class schedule for all new associates and with all faculty, including vendor partners for advanced classes as needed
- Act as a liaison to Regional and Nation training teams
- Provide advice and strategic thinking to all Senior Management staff as requested for creative staff alignment/assignments to meet company and client needs
9
Experience For Director, Training Manager, EAB Commercial Resume
- Manages day to day training operations and program management to ensure courses and programs are scheduled and resourced appropriately
- Develops a high performing geographically disbursed team
- Identifies opportunities for learning environment tools and process efficiencies and collaborates with leaders across TMD to pursue improvements
- Provides feedback to TMD on training curriculum, delivery methods, activities and assessments based on student performance in the classroom
- Continually build awareness of best practices and their potential application to company procedures, then implement and keep Wikis current to reflect changes
10
Experience For Associate Director Training & Development Mult Accts Mgr CGC Resume
- Integrates and works closely with boundary partners (e.g., recruiting, workforce planning/development, HR, program and product leaders, etc.) regarding training and development programs to ensure alignment and consistency
- Observes training classes and provides feedback to delivery team
- Other Staff Assignments as needed
- Work with training professionals to build out the OneAmerica for courseware and curriculum design templates including storyboards, flow diagrams, and prototypes
- Develop the processes needed as we move through our Discover – Design – Deliver operating model approach to content development effectively navigating the relationships between the three phases
- Implement training effectiveness measures to continuously evaluate opportunities to optimize training efforts and the impact on our key metrics
List of Typical Skills For a Director, Training Resume
1
Skills For Director, Training & Development Resume
- Experience in Learning to include experience working in multiple functional areas
- Superior interpersonal, communication, motivation and presentation skills
- Ensure and encourage ongoing soft skills and managerial training for staff
- Partner with Technology Innovation and Human Resources to ensure that all technical components of E-learning and LMS initiatives are used effectively
- Leading the build of engaging, effective online and/or face to face courseware or instructional products in multiple formats
- Providing guidance and insight in the creation and refinement of templates, workflows, and best practices that are effective while being easy to use
- Mortgage industry experience with a working knowledge of mortgage finance, including origination, underwriting, and servicing
- Proven success developing, implementing, and maintaining training for a dispersed sales workforce
2
Skills For Director Training Resume
- Experience leading a training function and managing training professionals
- Stand up Radian’s internal learning platform and manage its ongoing effectiveness as a learning portal
- Maintains communication with customers to ensure effectiveness of training. Requires understanding of current product use and application
- Training management / leadership experience in a corporate training environment
- Works with sourcing to negotiate with vendors regarding cost of goods and services
- Instructional design and development with a strong understanding of adult learning principles, methods, theories, concepts, and techniques
- Uccessfully delivering Leadership Development programs to include consulting experience in top tier leadership development firms
- Monitor and evaluate existing training program’s effectiveness, success and ROI periodically and improve/adjust as appropriate
- Implement training effectiveness measures to continuously evaluate opportunities to optimize training efforts and the impact on our Enterprise key results
3
Skills For Director, Training Delivery Resume
- Experience required in related field (training, leadership & organizational development, human resources, business)
- Previous experience managing people leaders
- Work with the Operations COE to streamline coordination support, data and analytics, and overall learning effectiveness as needed
- Experience in Learning and/or Organizational Development
- Demonstrated flexibility to adapt to a changing environment
- Proven leadership abilities, including the ability to influence cross-functionally
4
Skills For National Director, Training & Development Resume
- Experience managing projects specifically for strategic & complex initiatives
- Strong training background is required
- Represent EMEA Operations at First University forums and ensure effective utilization of corporate training solutions across the region
- Experience in managing a call center, field sales or field operations team
- Foster excellent relationships with Regional leaders in all regions to provide training opportunities for FirstResidential associates
- Training and development experience required
- Proven ability to collaborate with and influence organizational executive management and business unit leadership
5
Skills For Associate Director, Training Delivery Resume
- Experience with consumer electronics products training required
- Google software experience (drive, docs, sheets, hangouts, etc.) required
- Intermediate level of skill with MS Word, Excel, and PowerPoint
- Strong analytical ability to include project management
- Develops relationships with vendors to ensure strong education classes and programs
- Valid California Driver's License and State mandated vehicle insurance required
- Experience in the telecommunications industry desired
- Experience in the telecommunications and/or media sales industry desired
6
Skills For Senior Director, Training Delivery Resume
- Four (4) to six (6) years leadership experience required
- Familiar with a variety of the field’s concepts, practices and procedures and relies on extensive experience and judgment to plan and accomplish goals
- Management experience required
- Developing and managing relationships with multiple departments in creating, maintaining, revising, and evaluating courses
- Scoping project deliverables, creating project plans, sourcing development resources, and managing stakeholders
- Directing, implementing, and maintaining technology-based training for a geographically dispersed workforce
- Identifying training needs and applying adult learning theory and education principles to the practice of instructional design and strategy
- Having a ‘hands on’ mindset and being willing to ‘dig in’ to the details approach is critical for this role
- Leveraging project management fundamentals and applying to the Discover – Design – Deliver operating model
7
Skills For Business Unit Director, Training Resume
- Leading and building a high performing team
- Coaching and development of Spa managers & technicians on key education platforms
- Developing, and delivering modular, interactive learning programs for new tools and processes developed in IT for our mall and corporate staff
- Assist each department in developing quality introductory departmental training and maintain follow-up through on-going coaching and guidance
- Coordinates the staffing and scheduling of in house and field training
- Evaluates outside training resources for possible internal utilization including buy vs. build analysis to ensure the efficient delivery of training solutions
- Provide on-going training and support for proprietary software, financial statements, board packet and other community management related training needs
8
Skills For Director, Training Design & Development Resume
- Lead demand management for the training function by balancing the needs of the business while seeking development and delivery efficiencies along the way
- Knowledge of training theories and principles, including applied behavioral science, adult learning theory, and established industry models of evaluation
- Provides training support services for companywide initiatives, e.g. compliance training, Continuous Improvement, and Safety, to meet business objectives
- Monitor the regional training expenses to ensure money is being spent in the right areas
- Responsible for department budget monitoring which includes the creating and approval of the department budget and business plan
- Leads, coaches and develops a team of Training Delivery professionals and leaders that support overall operations training strategy for their multi-state area
- Directs the implementation of practices and processes for data collection and reporting via the learning management system and resource scheduler application
- Implements development plans for Training Delivery organization based on emerging industry trends as well as business and individual development needs
9
Skills For Director, Training Manager, EAB Commercial Resume
- Knowledge of training and development principles, practices and methods, including needs assessment and instructional design
- Partner with Business and HR Business Partners in the planning and implementation/ delivery of all Learning and Development programs
- Designs, implements and directs the activities of customer and/or employee training in the operation of company products
- Ensures training program(s) meets company and customer objectives
- Recognized Training Certification: i.e.: CIPD, ASTD
- Support larger Commercial Learning & Development initiatives related to retention and engagement
10
Skills For Associate Director Training & Development Mult Accts Mgr CGC Resume
- Lead projects and work streams around continuous improvement in training deliverables and impact
- Provide strategic direction/thinking for education, organizational development, and associate development
- Manage annual budget and monthly forecasting
- Passionate about achieving high levels of excellence
- Track record of success in partnering with colleagues in Medical Affairs, Regulatory, Legal, and Operations
- Engages people in doing the work
- Work in a fast-paced, rapidly changing, diverse work environment
- Friendly, positive, outgoing personality who relates well to and gets along with people
List of Typical Responsibilities For a Director, Training Resume
1
Responsibilities For Director, Training & Development Resume
- Advanced presentation skills and experiences presenting virtually required
- Demonstrated expertise in organizational design, job analysis/design, implementing and managing culture change and transformation initiatives
- Experience with consultative training specific to call centers desired
- Experience in similar role/background
- Supervisory experience
2
Responsibilities For Director Training Resume
- Progressive management experience
- Manage a training team responsible for instructional design and development, training program management and technical training solutions
- Manage the operational efficiency of training delivery while driving process improvement and enhanced utilization
- Partner with business Leaders ensuring that training actions are congruent with organizational and business goals / needs
- Drive Service Excellence by overseeing Hotel, Divisional, and Departmental Training of Colleagues
- Support and assist in the creation, administration, tracking and follow up of all learning activities
3
Responsibilities For Director, Training Delivery Resume
- Define the assessment methodology required to adequately determine appropriate design requirements (paper based, instructor led, e-Learning, etc.)
- Lead the design, build out. And delivery of the onboarding curriculum at the departmental level for our Retirement Services division
- Develop and manage the schedules and budgets to ensure courses successfully launch according to business needs and proposed schedules
- Lead the design and development of Radian’s Sales On-Boarding Program
- Create and implement comprehensive leadership development programs, with a focus on managerial and executive training
- Partner with and manage external training providers as needed
4
Responsibilities For National Director, Training & Development Resume
- Knowledge of adult learning theory and instructional design methodologies
- Influence and achieve results, including in areas without direct responsibility
- Define objectives accordingly and determine standards, policies, procedures and tools relative to training
- Consult with departmental leadership to assess training and business needs
- As an ambassador of Accor hotels, display the appropriate professionalism required to role model Engaging Service to all colleagues
- Expertise and application in Adult Learning Theory
- Comfortable working in a fast paced, information driven environment where productivity of the workforce is mission critical
- In-store retail sales/marketing environment knowledge required
5
Responsibilities For Associate Director, Training Delivery Resume
- Translate complex concepts into easily understood training and development plans and courses
- Knowledge of Adobe Design Suite, Adobe Connect and/or authoring software required
- Classroom training facilitation in sales, customer care or technology
- Classroom training facilitation in sales, customer care, field operations or technology
- Leverage data and training outputs to develop analytical dashboards and metrics on department activity, performance and impact
6
Responsibilities For Senior Director, Training Delivery Resume
- Personnel managed – yes
- Work independently as well as with our Design COE to build out the Radian courseware and curriculum for product knowledge and soft skills for both our Mortgage Insurance and Real Estate Services (Title, Appraisal, etc) business lines
- Direct Management of the Regional Training Managers, including the ongoing development, coaching, new employee on-boarding, train-the-trainer and certification oversight
- Develop and manage project plans and budgets for key program initiatives and launches according to business needs and proposed schedules
- Manager or facilitate Mortgage, Services, or MI Technical, Soft Skills, and Sales training with a focus primarily on the virtual and web based delivery environment for internal employees
- Work with cross-functional, global commercial leadership colleagues to establish training objectives and initiatives that translate the commercial strategy into actionable, goal-oriented behavior for field teams
7
Responsibilities For Business Unit Director, Training Resume
- Develop and execute training content and programming that achieves goal-oriented behavioral objectives by
- Designs and sets infrastructure of business unit(s) training function
- Ensures standardization of employee training
- Directs allocation and administration of budget and resources, including contracts with third-party vendors
- Researches industry trends, new technologies and techniques to update current training curriculum
- Knowledge of training and development strategy for a large organizational and/or functional business unit
8
Responsibilities For Director, Training Design & Development Resume
- Knowledge of current training and development technology
- Provide coaching and consultation to key leaders in the line of business
- Lead design, facilitation, and implementation of key leadership and HR initiatives (e.g. 360 feedback, performance management, succession planning, competency development, career planning process)
- Consult with business leaders to develop and design effective trainings
- Establish strong relationships with internal leaders, associates, and external vendors
- Identify and implement new technologies to simplify the development and delivery of effective training programs
- Evaluate individual and organizational development needs
- Be a change agent to support the organizations initiatives
9
Responsibilities For Director, Training Manager, EAB Commercial Resume
- Certifications and/or prior experience with effectiveness and development tools such as: DiSC, Hogan, MBTI, StrengthsFinder, The Five Dysfunctions of a Team, Mastering EQ, etc
- Management of projects, programs and lines of business specifically for strategic & complex initiates
- Prepare budgetary recommendations, requests, reports, proposals and/or projections
- Monitor and evaluate training functions, programs, processes, practices and tools for quality and effectiveness; making recommendations for improvement as needed
- Evaluates business unit training management and corresponding results
- Oversees and directs the development and implementation of training strategy, initiatives and programs for the business unit
10
Responsibilities For Associate Director Training & Development Mult Accts Mgr CGC Resume
- Aligns training and development programs to business unit initiatives and strategies
- Designs and sets infrastructure of business unit training function
- Support departmental trainers and leaders in the creation, administration and tracking of departmental training activities, including Job Task Checklist follow up
- Conduct service audits and provide ongoing coaching and feedback to colleagues and leaders
- Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and teambuilding activities and attend daily line ups as required
- Schedule training activities and administrate the training calendar and internal BEO process
- Maintain accurate and detailed tracking systems as it relates to training for colleagues, supervisors and leaders in the Hotel
- Maintain and continually update VOG, LQA and Training communication on T&C bulletin boards around the hotel
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