Ecommerce Business Analyst Resume Sample

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Work Experience


Ecommerce Business Analyst / Project Manager
05/2018 - PRESENT
New York, NY
  • Monitor all issues associated with area of responsibility
  • Work with business sponsors to prioritize issues
  • Work with Project Management and vendors to track statuses of issues
  • To act as a communication conduit between key system users and the IT development team to translate business needs into requirements documentation
  • Define requirements for multiple applications within the Hybris e-Commerce suite
  • Serve as a subject matter expert in e-Commerce, web content management, digital marketing, website redesign etc
  • Acquire a solid understanding of the end-to-end business processes and existing business applications and use it to evaluate how new project requirements impact those processes and ensure integrity throughout the entire process
  • Advise the Delivery Manager of future business applications needs in order to formulate and recommend project strategies to keep pace with the business demands
Ecommerce Business Analyst
12/2014 - 02/2018
Detroit, MI
  • Participate in/facilitate small to large IT projects including project planning input and schedule updates
  • Conduct informal and formal presentations, including meeting
  • Assist in defining the project’s governance arrangements; including ARS/Aon Benfield and vendors where appropriate
  • Assisting with managing the project’s budget on behalf of the eCommerce Steering Committee, monitoring the expenditures and costs against delivered and realised benefits as the project(s) progresses
  • Managing risks to the project’s successful outcome
  • Setting short and long-term goals that uphold the company’s vision and values
  • An understanding of the full range of end to end commerce, marketing, merchandising, content management, fulfilment, organisational and customer functions
Intern, Ecommerce Business Analyst
12/2008 - 07/2014
Chicago, IL
  • Years Experience: 3 - 6
  • Relies on some experience to plan and accomplish tasks
  • Take direction, ability to work well with a team
  • ECommerce API experience
  • Strong knowledge of MS Project,Visio, Excel, Word
  • Relies on extensive experience to plan and accomplish tas
  • Security related to ecommerce
  • Payments, currencies, taxation
  • Understanding how the technical components of how ecommerce works

Education


Southwestern University
2002 - 2007
Bachelor's Degree in Computer Science

Professional Skills


  • Strong problem-solving, listening, written and verbal communication, and decision-making skills
  • Strong interpersonal skills, including the ability to facilitate dialog among several parties while eliciting requirements
  • Conceptual thinker with proven analytical & problem solving skills to see 'big picture'
  • Strong stakeholder management and time management skills
  • A working knowledge of BA skills, including wireframes, process diagrams and story mapping
  • Highly developed problem-solving skills, tenacity, drive, proactive, creative, sound planning, and organizational abilities
  • Good negotiation, mediation and influencing skills

How to write Ecommerce Business Analyst Resume

Ecommerce Business Analyst role is responsible for analysis, analytics, analytical, software, modeling, reporting, retail, finance, training, integration.
To write great resume for ecommerce business analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Ecommerce Business Analyst Resume

The section contact information is important in your ecommerce business analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Ecommerce Business Analyst Resume

The section work experience is an essential part of your ecommerce business analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ecommerce business analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ecommerce business analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Ecommerce Business Analyst resume experience can include:

  • Excellent organisational skills, be detail orientated, a strong work ethic and demonstrated teamwork skills
  • Strong analytical and problem-solving skills Experience in business analysis on large complex projects or varying project types
  • Excellent verbal and written communication skills and experience in senior stakeholder engagement
  • Skill in business or technical writing as evidenced by previous work-related experience
  • Strong project management skills and an entrepreneurial, self-motivated attitude
  • Be IT literate, with good Word, Excel and PowerPoint skills, and an aptitude to become quickly familiar with new systems

Education on an Ecommerce Business Analyst Resume

Make sure to make education a priority on your ecommerce business analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ecommerce business analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Ecommerce Business Analyst Resume

When listing skills on your ecommerce business analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical ecommerce business analyst skills:

  • Demonstrated project management skills and project management software skills, including planning and organizing
  • Core IT business analysis skills: requirements gathering, process analysis, effective communication and facilitating business change
  • Experience - 3+ years’ experience with sales, operations, sourcing
  • Robust visualization skills (Tableau /PowerBI)
  • Experience in eliciting, documenting and managing requirements over the Life Cycle
  • Experience building Excel pivot tables and merging diverse data from different platforms, formats and environments

List of Typical Experience For an Ecommerce Business Analyst Resume

1

Experience For Ecommerce Business Analyst / Project Manager Resume

  • Team player, able to build effective working relationships both within and outside the business
  • Experience working on a multi-lingual platform
  • Conduct gap analysis of proposed solutions compared to business needs, priorities & potential benefits
  • Prepare and validate test cases and scenarios as needed and coordinate and assist with business UAT as required
  • Using technical expertise, analyze functional proposals for feasibility and impact
  • Estimating Effort and Delivery (Work Management)
2

Experience For Senior Ecommerce Business Analyst Resume

  • Support the design, implementation, and management of key processes to support eCommerce merchandising, marketing and operations
  • Support business forecasting and planning
  • Write test plans and coordinate the testing process with users, system integrators, and internal IT staff. Participate in testing activities, as needed
  • Serve as the single point of contact for the change management process, ensuring application and project changes follow existing processes and guidelines
  • Develop training plans and provide training to end users, as needed
  • Partner with Store Communications to identify areas of impact requiring user training
3

Experience For Intern, Ecommerce Business Analyst Resume

  • Facilitate process design and then integrating new systems requirements or make recommendations to alter existing solutions to meet business goals
  • Need to understand connecting shipping globally
  • Be able to work in a fast paced environment and able to cope with multiple tasks maintaining high level of accuracy at all times
  • High level of accuracy even when working under pressure
  • Review customer feedback, site metrics and competitive analysis to create compelling business cases
  • Deliver performance reporting to the commercial teams
  • Support the Strategy Director, Finance Director, Marketing organization and country teams
4

Experience For BB Ecommerce Business Analyst Resume

  • Perform ROI and ROS analysis for on-platform media spending
  • Perform QA audits and site monitoring
  • Act as the subject matter expert for online KPIs and data definitionsSupport regular reporting to senior leadershipConduct ad-hoc analyses
  • Assist with the interpretation of user requirements into feasible options, and communicating these back to the business stakeholders
  • Participates in change control processes by providing appropriate documentation
5

Experience For Ecommerce Business Analyst / Product Owner Resume

  • Knowledge sharing with the project team to support requirement management efforts
  • Interest in digital commerce technology and willing to learn about new technologies, best practices, and 3rd party tools
  • Analyze existing e-commerce processes and systems and identify opportunities for optimization and automation
  • Develop, define, and manage e-commerce reporting requirements
  • Contribute to multiple workstreams while adhering to project timelines
  • Leverage user testing and customer feedback to identify use cases and interaction flows Product Life Cycle Management
  • Partner with Engineering to document solution and interface designs
6

Experience For Site / Ecommerce Business Analyst Resume

  • Participate in the creation of user training for new products and enhancements
  • Flexible working maybe consider
  • ECommerce Business Analyst for Oracle E-Business Suite with an emphasis on the iStore, SOA, Order Management, Service Contracts, and Advanced Pricing
  • Facilitate the production of systems requirement documents for new systems and assess the impact of this on current business processes and ways of working
  • Able to respond to customer needs by interpreting business requirements into detailed function specifications
  • Well-versed in structured problem solving. A thinker and analyser
  • BA/BS in Marketing, Business, Web Development, New Media or IS
  • Drive/execute the testing (SIT & UAT)
  • Define, monitor, maintain and control a project plan in line with pre-agreed budgets
7

Experience For HP Shopping Ecommerce Business Analyst Resume

  • Well organized and detail oriented with an ability to multitask
  • Perform analysis on the digital marketing channel’s cost per visit trends to understand the marketing spend needed to achieve traffic goals and ultimately annual revenue goals
  • Review the digital marketing channels’ spend and revenue progress consistently throughout the month to ensure we are spending efficiently and hitting return on ad spend targets
  • Experience in analytical type position
  • Gain a deep understanding of customers’ online and offline experience, identify and document experience gaps, and generate new ideas that grow market share, improve customer experience, and drive growth
8

Experience For FX & Commodities Ecommerce Business Analyst Resume

  • Manage eCommerce and webshop customer reviews, FAQ’s, and coordinate with customer service and operations team
  • Work with division sales, customers, IT, marketing, pricing & eCommerce teams, as well as suppliers, to identify product and webshop content and service requirements
  • Production of Functional and Non Functional Requirements Specifications using appropriate techniques
  • Develop subject matter expertise of GPC’s brands, product lines, customers, and industries
  • Experience performing business systems analysis, requirements management planning and monitoring, requirements elicitation, requirements management and communication, requirements analysis, and solution assessment and validation for digital channels
  • Deliver designated assignments on time & where applicable to budget
  • Work with 3rd party suppliers and users to deliver the solutions
  • Work with the Technical Architect to ensure solutions are consistent with Architecture Strategy
9

Experience For Hybris Ecommerce Business Analyst Resume

  • Apply change control as appropriate to maintain scope boundary of programme / project / stream
  • Business Analysis - understand, translate and prioritize business needs into user stories and functional requirements for Pandora’s online presence; providing input into solutions and working with relevant business units and other IT team members to ensure deliverables meet requirements and documented business objectives / benefits
  • Manage the regional backlog, understanding business benefits and working with the technical delivery team (both internal and external) to understand technical capabilities and limitations
  • Take lead on large regional projects including the delivery of new eStore markets, leveraging IT counterparts and external assistance as required
  • Support the technical team by providing clarification through the design and delivery phases
  • Manage expectations of a wide variety of stakeholders, ensuring appropriate and timely communications
  • Understand and translate core needs into prioritized user stories and functional requirements; ensuring both a global and regional perspective has been considered where relevant. Ensure objectives and business benefits are clearly documented for all requirements and scope items
  • Conduct peer reviews of user stories and functional requirements as requested by team members
10

Experience For Ecommerce Business Analyst Resume

  • Conduct gap analysis as appropriate; including between proposed solutions and business needs, between current and proposed solutions and between proposed solution / vendor options
  • Participate and/or provide input into the Application Advisory Board as needed
  • Proactively communicate and collaborate with internal and external stakeholders; both internal and external and at global and regional level; to ensure support for improvement initiatives
  • Oversee the delivery of technical changes into the regional eCommerce implementation including deploying and adapting global code into the region. Deliver in line with budget, quality and timeline expectations following the IT demand process and ensuring appropriate communication levels are maintained to all stakeholders throughout the process
  • Hands-on experience in eCommerce Analytics

List of Typical Skills For an Ecommerce Business Analyst Resume

1

Skills For Ecommerce Business Analyst / Project Manager Resume

  • Highly organised and able to effectively manage priorities
  • Excellent communication skills at all levels (internal and external), verbally and written, with the ability to influence and motivate others
  • Excellent presentation skills and ability to engage and manage senior-level client relationships
  • Good understanding of the Software Development Life Cycle (SDLC) and experienced in using Waterfall and Agile methodologies
  • Exceptional MS Excel skills including statistics, web analytics
2

Skills For Senior Ecommerce Business Analyst Resume

  • Leverage analytical skills for on demand analysis or project based analytics
  • Mentors other BAs in the organization in order to build skills
  • Understand, communicate and engage effectively with multiple stakeholders and interactions
  • Experience working in Consumer Packaged Goods (CPG) industry
  • Experience in building strong stakeholder relationships
  • Knowledge of organizing, planning and prioritizing work
3

Skills For Intern, Ecommerce Business Analyst Resume

  • Experience interacting and coordinating directly with the Ecommerce business units
  • Demonstrate initiative through recommending and implementing process improvements that further the long-term data and analytics strategy of the business unit
  • Work in a fast-paced environment, including prioritizing and manage multiple tasks / projects
  • Experience in B2B ecommerce implementation including integration to ERP/CRM solutions. 3D is using Oracle for ERP and Salesforce for CRM
  • ) Solid understanding of end to end Ecommerce solutions, acting as Business Analyst/Product Owner
4

Skills For BB Ecommerce Business Analyst Resume

  • Experience in defining & delivering end to end e-commerce solutions
  • Experience running & controlling project workshops for stakeholders
  • Skill in teamwork, communication, innovation, adaptability, and decision-making, along with a customer focus, results orientation, and business sense
  • Experience using project / task / bug management tool such as JIRA / Bugzilla / Basecamp
  • Good working knowledge of master data management and data warehouses
  • Experience in e-commerce environment overseeing the design, development, and implementation of software and hardware solutions, systems, or products
  • Experience Omni-channel retailing
  • Experience of using Jira & Confluence, Hybris and Google suite
  • Good working knowledge of CRM's
5

Skills For Ecommerce Business Analyst / Product Owner Resume

  • ) Within ecommerce have solid functional knowledge in all/most of following areas
  • Strong technical awareness and broad understanding of IT disciplines
  • Experience in writing business cases, requirements and proposals
  • Excellent verbal communication. Proactive and confident
  • Experience of Demandware platform
  • Experience of international ecommerce
  • E-Commerce / IT Business Analyst or similar role experience
  • Validate that changes have been implemented and assess success and further improvements
  • EDI or related experience
6

Skills For Site / Ecommerce Business Analyst Resume

  • Demonstrate governance guidelines have been applied
  • Deeply understand, prioritize and document requirements & user stories for the regional (and global, where relevant) business teams
  • Business Analyst/Data Analytics experience
  • Experience of agile and waterfall methodologies
  • Experience of retail and / or eCommerce platforms
  • Advocate work processes and recommend opportunities to improve efficiency and effectiveness
  • Software development experience. Familiarity with all phases of the Software Development Lifecycle
  • Works with User Experience (UX) analysts to ensure prototypes convey story intent
  • 1-2 Agile/Scrum experience required
7

Skills For HP Shopping Ecommerce Business Analyst Resume

  • Effective in both written and verbal communication to technical and non-technical audiences
  • Demonstrated ability to transform business requirements to specific analytical reports and tools
  • Experience in retail and/or ecommerce
  • Experience with web analytics platforms such as Google Analytics and Coremetrics
  • Strong technical knowledge of web technology efficiencies and conversion performance
  • Experience as a BA/TA w/ability to explain their projects from a functional and technical perspective
8

Skills For FX & Commodities Ecommerce Business Analyst Resume

  • Any experience with Agile (use cases, user stories, BRDs)
  • Experience working with system integrators, including offshore resources
  • Experience managing one or more ecommerce applications or solutions
  • Experience working with web content management, product information management, or digital asset management systems
  • Experience working with multiple brands or business units
  • Experience with one or more of the following technologies: Salsify, Riversand, Aprimo DAM, Sitecore
  • Experience of working within multichannel, or e-commerce environments desirable
  • Experience with Agile methodologies and approaches
  • Ideally have experience in a similar role within another trade or retail supplier
9

Skills For Hybris Ecommerce Business Analyst Resume

  • 3+ successful years of experience as a Business Analyst or Business consultant for mid-size to large technology implementations
  • Experience with eCommerce platforms; SAP Hybris, Demandware, Magento, Oracle Commerce, IBM commerce, or any comparable commerce platforms
  • Testing - looking for someone who can drive testing requirement and do functional testing
  • Working knowledge and application of structured analysis methods & techniques
  • Unwavering focus on details, process a quality
10

Skills For Ecommerce Business Analyst Resume

  • Knowing integration is important - B2B
  • Working knowledge of Google software
  • Working with project managers to deliver our projects
  • Work closely with Project Manager and Engineering Lead on estimating, scheduling, and monitoring user stories in Jira
  • Responsible for gathering, documenting and managing product requirements
  • ECommerce Business Analyst for Oracle E-Business Suite with an emphasis on O2C including iStore, Order Management, Service Contracts, and Advanced Pricing
  • Ability in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

List of Typical Responsibilities For an Ecommerce Business Analyst Resume

1

Responsibilities For Ecommerce Business Analyst / Project Manager Resume

  • Effectively use the Microsoft Office suite
  • Team up with the A/B and MVT testing teams to work through testing scenarios using various testing tools
  • Formulate and execute location based marketing strategy driving reputation and online brand
  • Leads online sales reporting for eCommerce including B2C, B2B and Cat IP platforms to manage the business.
  • Leverage Google Analytics for ongoing customer segmentation/behavioral analysis and influence changes in marketing tactics on the site.
  • Lead on establishing data requirements according to business objectives
  • Ability for troubleshooting and problem solving
  • Work with developers, UX and testing on customer facing projects
2

Responsibilities For Senior Ecommerce Business Analyst Resume

  • Work with developers, UX and testing on consumer facing projects
  • Familiar with eMarketing activities such as SEM/SEO, remarketing/retention, targeted display, affiliates, etc
  • A flexible working model that encourages collaboration and innovative thinking
  • Develop and establish relationships with Regional and Market eCommerce & Digital Marketing teams; provide support and guidance to Delivery Partners as needed
  • Stay across regional and global trends in technical solutions including new platforms, capabilities and tools; assist regions and markets in implementing where appropriate
  • Demonstrate solid knowledge of IT Methodologies for information systems development, testing principles, project methodologies and practices. Experience in an Agile environment highly regarded
  • Collaborate with members of Kirkland’s eCommerce team to assemble cross-functional analysis and develop benchmark criteria for measuring online metrics performance
3

Responsibilities For Intern, Ecommerce Business Analyst Resume

  • Experience in B2B ecommerce implementation including integration to Oracle and Salesforce
  • Proven track record of reporting and optimization on medium to large ecommerce websites
  • Help drive the automation of analytics and socialize KPI reporting within the organization
  • Work with agency partner to own A/B website testing to drive engagement and order value
  • Develop road-maps and blueprints for established ecommerce and marketing web properties
  • Quickly assess issues and react to changing circumstances and new information
  • Self-starter who asks questions, learns quickly, and is passionate about digital marketing
  • Basic understanding of agile concepts (such as user story, sprint, acceptance criteria, etc)
4

Responsibilities For BB Ecommerce Business Analyst Resume

  • Maintain reporting standards and accuracy to ensure dashboards act as the source of record for eCommerce related metrics
  • Interpret ad-hoc data requests from varying stakeholders and provide easy to understand analysis and actionable recommendations
  • Perform liaison functions between the eCommerce team and other technology teams to create sustainable eCommerce data & reporting solutions
  • Familiar with systems testing and change management techniques
  • Understand and respond to user needs in rapidly changing business environment
  • Develop reports and analysis of site performance that include observations and business context in order to deliver actionable insights
5

Responsibilities For Ecommerce Business Analyst / Product Owner Resume

  • Interpret complex customer & business data to develop an organized set of recommendations
  • Manage the definition and support of the analytic needs for E-Commerce. Collecting, analyzing and reporting on data such as traffic, visitor behavior, page performance, demographic information and customer experience
  • Analyze web traffic and site behavior using Adobe Analytics / Omniture to support business decisions and deliver on improved customer site experience or business performance
  • Maintain and support Omniture data integrity/validation. Support tagging for new site content and functionality, tracking parameter implementations. QC tagging
  • Hands-on experience with Adobe Analytics AND Google Analytics
  • User behavior/flow documentation and analysis to optimize online experience and improve key metrics
  • Key Interfaces: Sales, Brand Marketing, Operations, Supply Chain, IT & Finance
  • Internal web metrics dashboard development, adoption, and iteration
6

Responsibilities For Site / Ecommerce Business Analyst Resume

  • Continuously improve ecommerce performance by capturing and analyzing the appropriate web metrics, insights, and best practices then acting on the findings autonomously
  • Write effective user stories to communicate requirements to web development team while adhering to Agile methodology
  • Serve as Google Analytics subject matter expert responding to requests from internal stakeholders for reporting, analyses, and recommendations
  • Provide ongoing data insights for new B2C website to drive traffic and conversions.
  • Proof webpages for accuracy and adherence to brand standards
  • Ad hoc web content management via CMS applications, i.e. WordPress, Tridion, etc
7

Responsibilities For HP Shopping Ecommerce Business Analyst Resume

  • Coordinate data from multiple sources to identify areas of opportunity for digital part sales.
  • Understand and challenge business needs, help define actionable and key decisions points
  • Deliver insights beyond facts to support the above decisions manage the risk of business decisions
  • Provide relevant visualization to generate Insight to drive adoption of your data models and insights
  • Business Change Analysis and Facilitation
  • Document business requirements for eCommerce solutions
8

Responsibilities For FX & Commodities Ecommerce Business Analyst Resume

  • Work with eCommerce developers to prototype and deliver eCommerce solutions
  • Collaborate and work across a large, diverse organization
  • Sound knowledge of BABOK version 3
  • Perform and participate in the analysis, configuration, process improvement, development, and implementation of eCommerce systems for desktop and mobile applications
  • Combined technical and functional business experience
  • Recent BA work with web/software development experience in an Agile/Scrum environment
  • Familiarity with REST API Architecture
  • Excellent written, verbal communication and interpersonal skills, including the ability to effectively interact with software developers and system administrators
  • Translate complex concepts between business customers and technical project team
9

Responsibilities For Hybris Ecommerce Business Analyst Resume

  • Provide valuable data, reports and recommendations with an emphasis on mobile eCommerce to multiple business units
  • Create mobile website development specifications and business requirements
  • Manage quality control of mobile website development and changes
  • Maintain and develop concepts that address mobile website usability and best practices
  • Work closely with the E-Commerce team (business), ERP programmers, and the 3rd party web designers, to prioritize and complete systems analysis efforts for the E-Commerce solution
  • Be a problem solver. Identify, investigate, and/or confirm reported issues. Determine the source of the issue and coordinate its resolution
  • Excellent communication skills - equally comfortable discussing the strategic direction of the website with an executive, and describing a technical issue to a programmer
  • Analyzes data to ensure features are aligned with product goals/objectives and delivering the most business value
10

Responsibilities For Ecommerce Business Analyst Resume

  • Be working on data, insights and projects across the RB Hygiene Home portfolio
  • Detail oriented with an analytical aptitude
  • Translates high level requirements into detailed level requirements (user stories) to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall value
  • Manages a story backlog to ensure readiness of user stories for the upcoming sprint
  • Facilitates agile rituals such as inception, iteration and story kickoff, estimation sessions, and help to keep team up-to-date with changes in priorities and to be available to answer questions quickly
  • Creates acceptance criteria that is clear, concise and actionable
  • Works with Dev and QA to understand the boundaries of any given story

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