Eligibility Worker Resume Sample
Tracy Buckridge
265 Duane Run,
Chicago,
IL
+1 (555) 536 7096
Work Experience
Eligibility Worker
11/2015
-
PRESENT
Dallas, TX
- Performs desk or field audits of district or regional public assistance case records to ensure the records are accurate and complete by identifying errors, discrepancies, omissions, or incorrect data in case records for corrective actions; to monitor the eligibility process and decisions are in compliance with State and Federal regulations
- Confers with supervisors or management on the need for staff training to improve the accuracy of district case processing systems and procedures
- Initiates action to issue aid payments pending determination and prepares necessary documents authorizing the restoration or termination of an appellant's public assistance grant
- Maintains case records to prepare necessary documents such as budget documents and written reports as a result of conditional withdrawals, binding agreements, stipulations or compliance with state hearing decisions
- Reviews case records for completeness, accuracy, consistency and conformity with laws, regulations and policies by contacting and interviewing participants, landlords, employers, relatives, and other persons to verify information in case records or correct case records while exercising appropriate discretion in maintaining case confidentiality
- Organizes workload to ensure required documents and/or verification in the case records are processed and updated within specific time limits established by legislation and regulation
- Functions as the fair hearing liaison for the district with the Appeals Hearing Section by coordinating the attendance of district personnel who have been subpoenaed or requested as witnesses at the hearing
- Maintains liaison with State and Federal quality control representatives to provide mandated reports and documents for review of overall auditing compliance
- Analyzes and evaluates a client's financial, personal, and social information in order to correctly and accurately determine the minor's/participant's eligibility to receive financial assistance for foster care placement by interpreting and applying the provisions of the public assistance programs
Education
Indiana Wesleyan University - Kokomo Campus
2009 - 2014
School's Degree in Computer
Professional Skills
- Experience prioritizing workload in order to meet service delivery time frames and provide excellent customer service
- Assessing the needs, strengths, skills, etc., of clients, patients/customers
- Experience handling competing or changing priorities mid-stream to meet differing critical deadlines
- Experience prioritizing and processing a high volume to paperwork on a daily basis
- Experience prioritizing and processing a high volume to paperwork
- Verbal, reading, and written Spanish languageskills
- Communicate with diverse groups/individuals with differing levels of education, socio-economic status, and language skills
How to write Eligibility Worker Resume
Eligibility Worker role is responsible for government, credit, training, auditing, payroll, database, spanish, air, basic, compliance.
To write great resume for eligibility worker job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Eligibility Worker Resume
The section contact information is important in your eligibility worker resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Eligibility Worker Resume
The section work experience is an essential part of your eligibility worker resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous eligibility worker responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular eligibility worker position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Eligibility Worker resume experience can include:
- Determines the eligibility of a minor/participant in order for him/her to receive the appropriate type of aid from various public assistance programs by applying the provision of those programs
- Computes budgets, benefits, and special payments in order to provide the correct amount of assistance by applying the provisions of the public assistance programs using a calculator and appropriate computer software programs
- Collaborates with other County programs, public and private agencies, and community agencies {including law enforcement and other emergency services) by communicating and interacting with the appropriate individuals in order to ensure prompt and efficient delivery of social services for the client
- Process Case Corrections/Conditional Withdrawals (DCFS 411 referrals); re-evaluate foster care eligibility based on newly discovered evidence, foster care rate increases, and changes in effective dates and stop dates of foster care eligibility
- Initiate action to issue aid payments pending determination and prepare necessary documents authorizing the restoration or termination of an appellant's public assistance grant
- Maintain case records to prepare necessary documentssuch as budget documents and written reports as a result of conditional withdrawals, binding agreements, stipulations or compliance with state hearing decisions
Education on an Eligibility Worker Resume
Make sure to make education a priority on your eligibility worker resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your eligibility worker experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Eligibility Worker Resume
When listing skills on your eligibility worker resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical eligibility worker skills:
- Interview effectively (occasionally with very upset or angry persons) and elicit personal and financial information
- Communicate effectively through telephone, office visits, and field work
- Experience creating and maintaining written documentation of the activities concerning individual client cases
- Experience working in a social/human services setting interviewing customers in person and over the phone to obtain information and determine eligibility
- Experience working in a social/human services setting interviewing customers in person over the phone to obtain information and determine eligibility
- Experience working in a social/human service setting interviewing customers in person and over the phone to obtain information and determine eligibility
List of Typical Experience For an Eligibility Worker Resume
1
Experience For Benefit & Eligibility Worker Resume
- Review case records for completeness, accuracy, consistency and conformitywith laws, regulations and policies by contacting and interviewing participants, landlords, employers, relatives, and other persons to verify information in case records or correct case records while exercising appropriate discretion in maintaining case confidentiality
- Organize workload to ensure required documents and/or verification in the case records are processed and updated within specific time limits established by legislation and regulation
- Basic public contact skills and techniques of interviewing
- Provides assistance in obtaining child support through client interviewing, collection of child support information, and referral to Division of Child Support
- Represents the agency, if assigned, in court actions requiring testimony about participants involved in legal actions
- Models a positive attitude regarding diversity. Communicates the importance of diversity to the public when appropriate
- Determine initial eligibility for TANF, Domestic Violence services, SNAP, Medical and Employment Related Day Care applicants and customers
- Interview applicants in person, by phone, or in applicant's home to gather information needed to assess and determine if there is a need for services and benefits
- Applies guidelines to decide eligibility for (SNAP), (TANF), (ERDC), and other DHS programs. Computes amount of benefits and completes narratives and documents necessary to issue benefits to explain reasons for eligibility. Writes narrative report summarizing interview with family and collateral sources, and reasons for case actions
2
Experience For Eligibility Worker Resume
- Requests documentation from clients to re-certify eligibility as mandated by program rules and ensures timely issuance of benefits
- Provides benefit transfer services in out-stationed settings, such as schools and community based organizations, if assigned
- Consistently treats families served, stakeholders, partners, and co-workers with dignity and respect
- Maintains up-to-date information on-line to provide cash payments, Supplemental Nutrition Assistance Program (SNAP), OFSET information, and medical identification cards on a timely manner
- Analyzes, evaluates and verifies financial, personal and social information to determine eligibility and benefit levels for public assistance programs
- Initiates and updates budget records and other documents subject to approval and authorization by supervisory or managerial personnel
- Makes data entries, reads and interprets computer printouts and/or information on computer screens
- Organizes workload so that necessary records and documents are processed and updated within specific time limits and is responsible for the quantity and quality of assigned work
- Maintains and updates assigned manuals, handbooks, case management listings and other caseload management resources
3
Experience For Benefit & Eligibility Worker Resume
- Contacts individuals, public and private agencies, businesses and other sources to verify eligibility data or to clarify documentation discrepancies or gaps in information
- Interviews applicants and recipients, elicits personal and financial information, and provides assistance in matters such as completion of forms, and obtaining required verifications
- Documents information received, such as determinations, referrals and requests made, agreements reached and supplementary comments
- Learns to implement program regulations, policies and procedures for applicants and recipients
- Testifies at hearings and in court
- Standard office procedures and practices
4
Experience For Eligibility Worker Resume
- General goals of public assistance programs
- Composing and preparing technical written documents such as, letter or memos, to explain rules, policies, benefits, etc.; or gathering, analyzing data and preparing narrative reports for documentation purposes
- Interview applicants to obtain information to determine eligibility for all the Self-Sufficiency benefits administered by the branch, mainly for the SNAP program
- Provide referrals to community resources as needed
- Discuss and reinforce the agency's mission, emphasizing that agency services are intended to be a temporary solution to stabilize families' economic situation while working toward ongoing self-sufficiency
5
Experience For Benefit & Eligibility Worker Resume
- Review application and supporting documents. Inquire of individuals and families to elicit information to verify and/or support application. Clarifies incomplete or unclear information/documentation
- Explain rules, regulations, procedures, and responsibilities to individuals and families. Inform applicants of additional documentation needed, where appropriate. Contact collateral sources as needed to confirm information
- Applies guidelines to decide eligibility for the Self-Sufficiency programs administered by the branch, mainly SNAP. Process/Compute the benefits, complete narratives, document actions and explain eligibility decisions. Write narrative reports summarizing interviews with customers and collateral sources, and reasons for case actions
- Obtain and review updated information from families receiving ongoing benefits through direct contact with customers, as well as through the use of reviews, monthly reports, and other contacts that the agency has. Determine if ongoing eligibility exists and if the family has a need for other DHS services. Make appropriate referrals when necessary
- Provide assistance in obtaining child support through interviewing the customers, collecting of the child support information and referral to the Division of Child Support
- Represent the agency in court actions requiring testimony about participants involved in legal actions
- Respond to requests from customers for information regarding their case status, benefit amounts and levels, and case requirements
6
Experience For Eligibility Worker Resume
- Provide benefit transfer services in out-stationed settings such as schools and community based organizations
- Maintain up-to-date information online to assure timely and accurate benefit issuance
- Interview applicants to obtain information to accurately determine eligibility for all the Self-Sufficiency benefits administered by the branch, mainly for the SNAP program
- Apply guidelines to decide eligibility for the Self-Sufficiency programs administered by the branch, mainly SNAP. Process/Compute the benefits, complete narratives, document actions and explain eligibility decisions. Write narrative reports summarizing interviews with customers and collateral sources, and reasons for case actions
- Write narrative reports summarizing interviews with customers and collateral sources, and reasons for case actions
7
Experience For Benefit & Eligibility Worker Resume
- Determine if ongoing eligibility exists and if the family has a need for other DHS services. Make appropriate referrals when necessary
- Documents information received and actions taken (e.g., determinations, referrals and requests made, agreements reached, supplementary comments, court order, etc.) by maintaining hardcopy data using a manual filing system and electronic data using various computerized systems (e.g., LEADER, CSW/CMS) in order to comply with the requirements of the public assistance programs
- Identifies a client's need for other social services, provides a client pertinent information, and refers a client to various agencies and community resources in order to provide the individual the most appropriate public assistance (e.g. in health, housing, food, employment, child care, and transportation) by following the provisions of the various public assistance programs
List of Typical Skills For an Eligibility Worker Resume
1
Skills For Benefit & Eligibility Worker Resume
- Experience communicating decisions, rules, regulations, policies, and procedures to clients or customers verbally and in writing
- Experience communicating decisions regarding the approval or denial of benefits or services and the explanation of laws, rules or regulations
- Experience reviewing documents as well as your work and the work of others for accuracy
- Experience using a computer/computer terminal to enter/retrieve data
- Demonstrated understanding of diversity
- Experience referring individuals and/or families to community resources or other agencies
- Experience communicating decisions, rules, policies and procedures
2
Skills For Eligibility Worker Resume
- Experience working with confidential information and time sensitive documents
- Experience working as a part of a team-oriented office
- Experience working with individuals from diverse populations
- Experience working with people from marginalized communities
- Experience with DHS Self Sufficiency Programs
- Experience with computer applications such as Microsoft Word, Outlook, Internet Explorer, Microsoft EXCEL, TRACS, Oregon ACCESS or other DHS programs
- Experience with a variety of computer applications
- The ability to demonstrate compassion and an ability to empathize
3
Skills For Benefit & Eligibility Worker Resume
- Experience with multi-line telephone and personal computer
- Able to change work priorities or schedule shifts as needed by work demands
- Making decisions and resolving problems using independent judgment
- Interpreting and applying rules, regulations, policies, and procedures for government assistance programs
- Summarizing data using MS Excel; and/or
- Eliciting information to decide eligibility
- Working with frequent interruptions
4
Skills For Eligibility Worker Resume
- Coming September of 2018
- Working in the Virginia Public Welfare System
- Assessing multiple community services to assist clients/patients/customers
- Problem solving activities including action planning, identifying resources, goals and timelines to resolve issues, etc.
- Make decisions and elicit pertinent information in interviewing situations while allowing the client dignity and respect
5
Skills For Benefit & Eligibility Worker Resume
- Adept at changing frame of reference several times during a work day as it relates to working with families with immediate needs and the administration of assigned Self Sufficiency programs
- Experience making decisions based on criteria
- Establish and maintain effective and courteous working relationships with other staff members and the public
- Experience accurately using basic mathematics in a work environment
- Experience reviewing documents for accuracy
6
Skills For Eligibility Worker Resume
- Experience determining eligibility for human services programs delivered by DHS
- Work in a team environment by cooperating within the team, make joint decisions in support of the Department mission
- Professional /Technical Knowledge - Interview & Information Gathering
- Attend training and meetings as requested
- Knowledge of community resources serving the needs of agency applicants and clients
- A desire to work with the public in a helping and supportive capacity
- Proficiency processing high volumes of paperwork
- Employment planning and/or placement activities
7
Skills For Benefit & Eligibility Worker Resume
- Work objectively and in a supportive way with people under emotional and financial stress, and from a wide variety of cultures
- Accurately complete highly technical, detailed work
- Reason logically and accurately
- Learn to assess family relationships and situations
- Understand and follow complex instructions and procedures accurately
- Establish and maintain systematic records
8
Skills For Eligibility Worker Resume
- Organize workload so that records and documents are completed and updated within required strict time limits and deadlines
- Accurately gather, record and evaluate information necessary to determine eligibility for public assistance programs
- Learn how to read and interpret computer documents
- Professional/Technical Knowledge - Departmental Policies & Procedures
- Interview applicants to determine current situation, current income, resources and other information necessary to determine eligibility. This can include collateral interviews in person and on the phone
- Utilize all applicable forms at intake and reviews
- Explore other possible resources
- Explain applicant rights and responsibilities
- Once eligibility has been established, process necessary work to direct financial payment without delay
9
Skills For Benefit & Eligibility Worker Resume
- Deny assistance if no eligibility exists
- Document, narrate, and complete proper forms
- Complete redetermination paperwork at appropriate intervals
- Work closely with other agencies, medical providers and community members to provide benefits and services to clients
- Assure that service delivery is provided in a culturally agile way; assure that printed materials are available in different languages/formats; language specific services are available and benefits are accessible for all clients
- Certain serious traffic convictions or traffic violations (e.g., three (3) or more moving violations within the past two (2) years, failure to appear, at-fault accidents, and driving under the influence)
- Verbal and written communication with applicants
10
Skills For Eligibility Worker Resume
- Knowledge of arithmetic (addition, subtraction, multiplication, and division) to compute benefit rates
- 2 positions - Beaverton (4805 SW Griffith Dr)
- 2 positions - Hillsboro (5240 NE Elam Young Parkway)
- 2 positions - Tigard (11515 SW Durham Rd)
- For questions about the job announcement contact: Nora Leyva-Esquivel
- Attend work regularly to meet the demands of the position and to provide necessary services to clients
- Make mathematical calculations
- Make appropriate referrals
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