Employee Relations Specialist Resume Sample
Alanis Runolfsdottir
830 Marcel Villages,
Houston,
TX
+1 (555) 476 7827
Work Experience
Employee Relations Specialist
02/2017
-
PRESENT
Los Angeles, CA
- Experience in a HR role with a demonstrated full understanding of employee relations
- Conducts effective, thorough and objective conversations, meetings, interviews, and investigations. Utilizes independent judgment and best practices in conducting investigations and recommending resolutions for HR Director’s approval; writes investigation summaries and reports
- Values - Strengthens the Y's culture by demonstrating the values of the Y - honesty, caring, respect, and responsibility - in every aspect of work
- Inclusion - Models cultural competence and supports diversity, effectively working with people of different backgrounds, abilities, opinions, and perceptions
- Develop Self and Others - Demonstrates teamwork and personal accountability, seeking and providing feedback, coaching, and resources for development
- Quality Results - Takes the initiative and holds self and others accountable to meet or exceed quantitative and qualitative goals relating to people (employees and members), philanthropy, finance and volunteerism
- Change Capacity - Facilitates change, seeks opportunities in the change process, models adaptability, and leads transition in support of the Y's mission
- Inspire Others - Promotes creativity, generates excitement, and rewards risk taking, while consistently demonstrating a high level of emotional maturity, maintaining a positive attitude and building strong relationships
Senior Employee Relations Specialist
12/2010
-
09/2016
Dallas, TX
- Stays current with all applicable legal requirements and government reporting regulations affecting HR activities to ensure the company’s policies, procedures, and reporting activities are in compliance with federal, state and local laws related to employment
- Plays a lead role in the development of the company’s HR policies and procedures and ensures the company’s HR policies & procedures manual and employee handbook are compliant and remain current
- Lead `case management ` within business areas, working collaboratively with business leaders and teams through to the conclusion of the case, ensuring the best outcome possible
- To pro -actively identifying trends and opportunities to constantly improve the experience for all our people, working collaboratively with the Business Unit People team and wider People Experience teams to use this insight to evolve and develop ER approaches and solutions
- Support the implementation of all new ER policies and procedures throughout the business, working collaboratively with the BU People teams to ensure full understanding and embedding of all new policies and ways of working
- Work closely with the Business Unit People team and our internal legal team for Employment tribunal cases: gathering information, managing and coordinating all activity required throughout the process
- Work closely with the People Experience, Head of Employee Relations and Engagement teams and providing expert ER advice and support when implementing future Organisation Design, to make sure we implement in the best possible way, fully aligned to our values
- Act as a visible advocate and role model for our purpose and values, creating an environment where our values are consistently demonstrated through their own and their business teams behaviors
- Develop constructive relationships with managers throughout the organization and provide guidance and support on employee relations issues, disciplinary matters, and HR related questions
Asia Human Resources Employee Relations Specialist
08/2008
-
09/2010
Dallas, TX
- Counsel and advise on employment law issues such as Reasonable Suspicion, conflict resolution, harassment and discrimination, and American’s with Disabilities Act
- Draft and review discipline and coaching documents to ensure compliance and reduce liability
- Draft, review, approve and make recommendations related to Involuntary Terminations
- Develop performance improvement plans and determine appropriate disciplinary or coaching documentation
- Investigate employee complaints, including interviewing witnesses, with management direction
- Evaluate each situation on a case by case basis, giving consistent, sound guidance and recommendations based on the circumstances of the situation
- Understand basic performance expectations and metrics
- Document and track assistance provided using computer system (Prolaw)
- Model exemplary behavior in the workplace at all times. As a member of the ER department it is each member’s responsibility to be a leader in modeling professional behavior in the organization
Education
Purdue University North Central
2003 - 2008
Bachelor's Degree in Human Resources
Professional Skills
- Strong interpersonal skills, including conflict resolution skills, mediation skills and the ability to handle difficult situations with tact and diplomacy
- Strong credibility and ability to influence at a senior level with strong stakeholder management skills and coaching skills
- Professional level business writing skills and strong verbal skills required
- Strong verbal skills andwritten skills, including theability to prepare comprehensive documents representing ideas clearly and concisely
- Outstanding communication skills including refined writing skills and the ability to speak clearly and concisely
- Demonstrated ability to convey recommendations and opinions persuasively through strong consultative listening and communications skills
- Exceptional analytical, problem solving skills, and collaboration skills
How to write Employee Relations Specialist Resume
Employee Relations Specialist role is responsible for interpersonal, microsoft, organizational, organization, customer, analytical, conflict, english, influence, powerpoint.
To write great resume for employee relations specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Employee Relations Specialist Resume
The section contact information is important in your employee relations specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Employee Relations Specialist Resume
The section work experience is an essential part of your employee relations specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous employee relations specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular employee relations specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Employee Relations Specialist resume experience can include:
- Strong interpersonal skills, including the ability to effectively communicate verbally and in writing
- Effective communication and interpersonal skills to effectively work with customers and the wider HR team
- Strong influencing and interpersonal skills; proven success building credibility and inspiring confidence with employees and management
- Documented prior experience interpreting, applying and effectively communicating personnel, state and departmental policies and procedures
- Two years HR experience consulting/coaching managers and demonstrated ability to effectively collaborate and influence leaders
- Excellent Training skills, with knowledge and experience in adult learning
Education on an Employee Relations Specialist Resume
Make sure to make education a priority on your employee relations specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your employee relations specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Employee Relations Specialist Resume
When listing skills on your employee relations specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical employee relations specialist skills:
- Excellent computer skills, including all Microsoft Office programs, strong spreadsheet and analysis skills
- Outstanding organizational skills; including the ability to prioritize effectively and meet deadlines, as well as multi-task in a fast-paced environment
- Demonstrated exceptional people skills, including conflict resolution, coaching and negotiation abilities; exceptional listening skills
- Strong interpersonal skills and ability to speak effectively with customers and employees
- Strong conflict management skills and negotiation skills
- Strong interpersonal skills and the ability to work effectively across a diverse organization
List of Typical Experience For an Employee Relations Specialist Resume
1
Experience For Senior Employee Relations Specialist Resume
- Excellent organizational skills with the ability to effectively manage and prioritize multiple tasks in a fast paced environment
- Effective oral and written communication skills to include presentation skills
- Operate common office equipment and have excellent computer skills, including Microsoft Word, PowerPoint and Excel
- Superior interpersonal skills including the ability to interact effectively and professionally with individuals at all levels, both internal and external
- Demonstrated experience in building personal skills and knowledge
- Strong oral communication skills with the proven ability to interact and built collaborative relationships with employees at all levels of the organization
- Strong computer skills and experience with other HR systems
- An inquisitive mind with strong diagnostic, problem solving and decision making skills
- Solid computer skills need needed, including knowledge of word processing, spreadsheets, and HRIS systems
2
Experience For HR Employee Relations Specialist Resume
- Possession of excellent interviewing and fact gathering skills
- Project management, organizational and planning skills, and the ability to juggle multiple priorities
- Strong relationship building skills with the ability to influence a broad range of stakeholders
- Highly developed interviewing skills, good command of written and verbal communication in English and Spanish
- Exercise good judgment and problem solving skills in order to regularly resolve conflicts
- Computer skills, including experience with Microsoft Suite
- Strong organizational, analytical, and problem-solving skills to conduct analysis and develop recommendations
- Solid investigation and interviewing skills
3
Experience For Asia Human Resources Employee Relations Specialist Resume
- French language skills and experience and understanding of French employment laws would be advantageous
- Have strong analytical and independent decision-making skills
- Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner
- Strong written and verbal interpersonal skills; handles internal communications and external/client communications with detailed support and assistance
- Excellent telephone manner with clear, concise and professional social skills
- Excellent communication, critical thinking, time management, and problem solving skills
- Effective English communication skills (written and verbal)
4
Experience For Principal Employee Relations Specialist Resume
- Excellent computer skills (knowledge of Microsoft Office and Outlook)
- Excellent communication, coaching and interpersonal skills as well as the agility to function in an innovative environment is essential
- Demonstrate proven experience in HR, including performance, employee relations and training and development
- Strong negotiation and influencing skills and ability to build consensus
- Proven process improvement/project management skills
- Excellent oral and written communication, organization, presentation, documentation, and interpersonal skills
- Strong PC skills, especially with Microsoft Office Suite of products
- Strong ability to effectively communicate and overcome objections
5
Experience For Employee Experience & Employee Relations Specialist Resume
- Strong presentation abilities and negotiation skills
- Analytical skills to enable solid reporting and analysis of results
- Demonstrable customer service, coaching and partnering skills
- Exceptional analytical and problem-solving skills and ability to work in a fast moving, global and complex organization
- HR generalist or employee relations experience including employee relations counseling and internal investigations experience
- Experience: Three – five years conducting investigations or handling employee relations matters. Ability to conduct effective presentations
- Demonstrated experience positively influencing and collaborating with business and HR leaders; ability to lead by influence
- Interface effectively with employees at all levels from non-exempt staff to Group Managing Directors
6
Experience For Employee Relations Specialist Senior Resume
- Exceptional analytical and problem-solving skills and ability to work in a fast-paced global environment
- One year of demonstrated experience of supporting employees and managers through complaint resolution
- One year of demonstrated experience in conducting investigations of alleged unlawful discrimination and/or harassment
- Demonstrated experience in preparing successful responses to complaints filed with EEOC or GCEO
- Two or more years of demonstrated experience in preparing successful responses to complaints filed with EEOC and/or GCEO
- Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment
- Strong knowledge of employment law and the ability to interpret and translate that knowledge into effective decisions making
- Solid experience providing employee relations related support to assigned client groups
- Demonstrated experience applying employee relations specific topics
7
Experience For Field HR / Employee Relations Specialist Resume
- Effectively deal with sensitive issues, often involving interpersonal conflict and maintain confidentiality
- Prior work experience in Employee Workforce Relations, as well as an understanding of employment law, both federal and state
- Strong employee relations experience, working with colleague forums, external parties etc
- Have superb verbal and written communication, negotiation, and problem-solving skills
- Demonstrated ability to develop effective presentations, for communication and training purposes
- Proficiency in Microsoft Office (Word, PowerPoint, Outlook and Excel) is required along with prior experience with database management systems/HRIS
- Excellent client service skill
- Two or more years of demonstrated experience in conducting investigations of alleged unlawful discrimination and/or harassment
- Intermediate level of computer application skills (i.e. Excel, Word, PowerPoint, etc.) is required
8
Experience For Employee Relations Specialist Advisory Resume
- Effectively deal with sensitive issues, often involving interpersonal conflict
- Experience of demonstrated progressive analysis & problem solving
- Influences and presents effectively to senior leaders, employees and other HR disciplines within the business unit
- Asses complex situations and identify appropriate responses effectively and efficiently
- Build strong relationships with vendors and employees to ensure effective support on human resource and benefit issues
- Fluent English required (both verbal and written communications, including narrative writing skills)
- Proficient Microsoft Suite skills
- Human Resources experience or Employment Law experience
- Strong knowledge of Employment Law 2+ years’ experience in Employee Relations, Employment Law, or Human Resources Generalist position
9
Experience For Employee Relations Specialist FTC Resume
- Previous experience of ER case management - either as an HR professional or as an experienced people manager
- Demonstrates good judgement and decision making
- Demonstrated strong written/verbal communication
- Solid strategic IR experience
- Intermediate Leadership skills to act as a Lead in Employee Relations team. Computers and Technology
- Experience in a non-union work environment that maximizes the employee experience through positive employee relations is essential
- Exceptional customer service, communication, responsiveness and interpersonal/relationship building skills
10
Experience For Employee Relations Specialist Per Diem Resume
- Dynamic team player that can work effectively and proactively on cross-functional teams
- Acquiring a well-rounded experience on the ER functionality in different countries, cultures and structures
- Providing strong, focused guidance to ensure positive industrial relationships with unions, regulators and tribunals
- Interpersonal relations and establishing and maintaining effective working relationships with a diverse group of staff and various levels of management
- Proven success with building and maintaining credible and trusting relationships with staff and managers at all levels
- Experience related to the field of Human Resources, including reviewing and addressing employee complaints
- Experience in the following: employee relations, training, coaching, employee development
- Experience in developing and delivering training on a variety of employment issues
- The ability to operate in a fast paced, high volume environment requiring a high level of multi-tasking
List of Typical Skills For an Employee Relations Specialist Resume
1
Skills For Senior Employee Relations Specialist Resume
- Strong organisation skills with proven ability to prioritise tasks and manage your workload and other’s workloads effectively
- Strong organization and prioritization skills
- Proven experience in effectively partnering with all levels of employees and leadership
- Growing & Learning – develop additional knowledge, skills and abilities with experience in the role
- Strong experience in consulting with management and crafting effective tools for improving employee performance, conduct, and/or attendance
- Proficient communication skills including demonstrative experience in writing and giving presentations
- Solid word processing skills, including Microsoft Word, Excel, Access, PowerPoint, and Outlook
2
Skills For HR Employee Relations Specialist Resume
- One year of demonstrated experience providing consultation to managers on employee discipline and drafting effective disciplinary actions
- Demonstrated skills in researching and/or resolving employee relations situations
- Excellent organizational, communication and interpersonal skills, including listening, client engagement and conflict resolution
- Effective verbal and written communication skills, to include public speaking
- Strong experience conducting effective workplace investigations of misconduct and allegations of harassment or other unlawful activity
- Effective verbal and written communication skills to include public speaking
3
Skills For Asia Human Resources Employee Relations Specialist Resume
- Effective writing/communication skills
- Highly collaborative with strong influencing skills
- Strong influencing, collaboration and communication skills
- Highly effective verbal and written communication skills, including the ability to give presentations/conduct trainings
- Proven ability to communicate effectively both orally and in writing with management and employees
- Proven ability to effectively handle and maintain confidential information
- Apply strong organisational skills to a variety of cases
- Cooperate effectively across departmental lines
- Strong critical thinking and problem solving skills, including the ability to perform root cause analysis
4
Skills For Principal Employee Relations Specialist Resume
- Strong problem solving skills, which support and enable sound decision making
- Demonstrates an understanding of project management skills to execute established change plans and other initiatives, while tracking progress and results
- Proficiency in English language, with strong verbal and written skills
- Excellent communication (verbal + written) and teamwork skills
- Proven success with exploring alternatives and pursuing the most effective solution rather than settling for a template
5
Skills For Employee Experience & Employee Relations Specialist Resume
- Communicate efficiently and effectively verbally and in writing with individuals at varying organizational levels using tact and diplomacy
- Expert communication skills both written and verbal; particularly successful in listening and understanding various points of view
- Solid understanding and experience using Microsoft Suite
- Strong ER experience – demonstrating coaching up to senior managers / Director level on complex cases in the UK and other euro markets
- Prior experience investigating and documenting Title VII, FMLA, & Harassment cases to include the principles, practices and procedures of Human Resources
- Prior experience understanding and applying Employment Law
6
Skills For Employee Relations Specialist Senior Resume
- Strong employee relations background; experience supporting high volume workforce of 1000k+ employees in non-exempt and exempt roles varying in level
- Substantial HR experience, a good working knowledge of theory and best practice HR policy and processes
- Demonstrated ability to work independently and establish effective working relationships
- Demonstrated experience initiating OM and PA transactions in the HRIS system
- Prior experience managing employee performance / evaluation programs (NC-VIP)
- Thorough understanding of HR policy and processes and proven experience in conflict resolution
- Well developed written & verbal presentation, organization, and editing skills
- Effective skill applying local, state, and federal employment regulations
7
Skills For Field HR / Employee Relations Specialist Resume
- Advanced organizational, planning, and time management skills
- Effective skill working with diverse internal and external contacts
- Demonstrate a solid knowledge or expertise of employment law and ensure compliance with all local, state, and federal regulations; including OSHA
- Demonstrated ability to calmly manage multiple conflicting priorities and the desire to work with people in a fast paced environment
- Strong preference for experience in working with an hourly union workforce
- Developed written and verbal communication skills
- Manage up effectively
- Provide clear direction, Presentation skills
- Experience as a Human Resources professional; or, 3+ years of experience as a Legal professional
8
Skills For Employee Relations Specialist Advisory Resume
- Excellent knowledge of current UK employment law with extensive proven ability to run ER processes end to end
- Excellent attention to detail and ability to prioritise and manage a workflow with occasional peaks
- At least seven years direct experience in employee relations, with a strong background in workplace investigations, and/or labor/employment law
- Fluent English and Japanese language skills
- Experience of and commitment to continuous process improvement and excellent customer service
- Communicate effectively in both verbal and written formats and give persuasive presentations utilizing various audiovisual support aids
9
Skills For Employee Relations Specialist FTC Resume
- Develops effective relationships with the business to promote good employee relations across the organization
- Work requires the analytical skills necessary to resolve problems requiring a professional level of knowledge in a specific discipline/field
- Effectively respond to common inquiries or complaints from employees, agencies or businesses
- Work effectively in a dynamic, focused team-based environment
- Experience with HR matters in more than one jurisdiction (preferably MEA) and/or regional experience
10
Skills For Employee Relations Specialist Per Diem Resume
- Directly-related experience; or equivalent combination of education and experience
- Interact effectively and quickly build credibility with Leaders
- Providing effective training on employee relations topics
- Assisting in HR-related investigations (review complaints, evidence, interviews, preparing analysis)
- Conducting individual and/or group facilitations to foster effective communication and healthy workplace relationships among employees and management
- Training and leadership development experience
- Adept at multi-tasking, meeting deadlines, and adapting to changing priorities in a fast-paced work environment
List of Typical Responsibilities For an Employee Relations Specialist Resume
1
Responsibilities For Senior Employee Relations Specialist Resume
- Possesses good judgment, strong problem solving, conflict resolution, and decision making skills
- Demonstrated experience working effectively and accurately in a high volume fast paced environment
- Excellent communication and interpersonal skills with the ability to build, influence and maintain strong working relationships at all levels
- Excellent written and verbal skills, including the ability to successfully interpret and communicate business needs
- Coordinate multiple projects/assignments simultaneously, with strong attention to detail and organization skills
- Highly developed interviewing skills, good command of written and verbal communication in English and Chinese
- Effective presentation, facilitation and mediation skills
- Excellent written and verbal communications and administrative skills, with high attention to detail
- Demonstrated experience providing direction to, guiding and influencing managers and leaders on recommended courses of action
2
Responsibilities For HR Employee Relations Specialist Resume
- Maintain confidential information, strong work ethic and strong customer focus work with all levels of the company in a highly professional manner
- Effective in exercising good judgment, and articulating reasoned rationale for recommendations to business partners
- Exceptional analytical and problem-solving skills and be able to work in a fast moving, global and complex organization
- An excellent understanding of Irish Employment Law and experience of its application in the workplace
- Work independently as well as in a team environment and exercise good judgment with excellent follow-through
- Develop effective relationships with the business to promote good employee relations across the organization
- Building effective relationships across the business and Human Resources to promote positive and fair employee relations across the organisation
- Acquiring a well-rounded experience on the employee relations functionality in different countries, cultures and structures
3
Responsibilities For Asia Human Resources Employee Relations Specialist Resume
- Experience in investigating and resolving complaints and working with employees to resolve issues
- Ideally experience of working with US based leadership and advising / coaching on euro people practices and approaches
- Experience of dealing with a variety of challenging ER cases, maintaining resilience with a pragmatic and positive approach
- Experience in managing employee relations issues; including complex situations involving allegations of discrimination and harassment
- Experience identifying and mitigating risks to a direct relationship between leaders and employees
- Previous experience influencing and engaging with different teams – essential
4
Responsibilities For Principal Employee Relations Specialist Resume
- Experience handling employee relations issues, as well as performance issues and creating performance improvement plan
- Experience leveraging data, ER metrics and external benchmarking to proactively partner with business leaders to address employee
- Experience of leading and delivering HR elements of organisational restructures
- Experience in investigating and responding to employee complaints
- Experience in conducting investigative work, including claimant, witness, and accused employee interviews, and production of investigative documentation
- Demonstrated ability in providing quality support to supervisors/managers through challenging employee labor relations situations
- Experience creating and implementing workforce strategies, policies, processes and tools
5
Responsibilities For Employee Experience & Employee Relations Specialist Resume
- Previous experience of implementing and advising on a broad spectrum of HR policies with managers and employees
- Experience implementing and optimizing processes and metrics
- Experience developing/maintaining investigative documentation
- Maintain confidentiality while working in a fast-paced environment with shifting priorities
- Maintain effective working relationships while responding to all customers with diplomacy and tact
6
Responsibilities For Employee Relations Specialist Senior Resume
- Consolidated reporting and analysis, identifying areas of trends and opportunities for high impact interventions/solutions for systemic issues
- Experience of working in a highly complex, international, matrixed environment
- Work closely with the Employee Experience Team to coordinate onboarding process
- Experience of managing a team of HR professionals desirable but not essential
- Good working knowledge of current employment law with ability to become a subject matter expert
- Demonstrated expertise in dealing with Employee Relations issues
- Solid knowledge and application of Australian Employment Legislation, including the Fair Work Act
- Interact and develop strong trusting relationships with employees at all levels in order to gain support and achieve results
- Highly organized with the ability to be agile in reprioritizing tasks/work items as necessary
7
Responsibilities For Field HR / Employee Relations Specialist Resume
- Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely
- HR generalist experience supporting retail or another high volume front line organization
- Specialized investigation training considered a strong asset
- Some knowledge and labour experience with working councils especially in France would be helpful
- Demonstrated knowledge and understanding of EEO laws
- Experience in Employee Relations/HR or US Employment law
- Opportunity to develop knowledge and experience of all aspects of ER ( Policy, Advisory and Operations) in a major growth cluster
- Previous human resources experience in a retail environment
- Proven ability to interpret and apply state personnel and department policies and procedures
8
Responsibilities For Employee Relations Specialist Advisory Resume
- Demonstrated ability to research and develop internal personnel policies and guidelines
- Proven ability to objectively analyze a variety of employee relations issues and make sound judgments on the appropriate course of action
- HR Generalist experience
- Demonstrated ability to stay neutral in difficult employee relations issues and able to handle stressful situations with grace and diplomacy
- Strong ability to collaborate and develop trusted relationships with senior leaders
- Experience in a previous ER Advisory role across a range of white and blue collar ER matters
9
Responsibilities For Employee Relations Specialist FTC Resume
- A strong drive to achieve outcomes in a timely manner
- At least Three years of HR experience
- Organize and prioritize tasks to meet the demand of work deadlines
- Advanced skill to influence, negotiate, and persuade to reach agreeable exchange and positive outcomes
- HR experience, preferably in Employee Relations or HR Partnerships
- Strong knowledge of human behavior and performance, mental processes, and the assessment of behavioral and affective disorders
- High skill in communication and responses to inquiries and complaints
10
Responsibilities For Employee Relations Specialist Per Diem Resume
- Experience in IR/ER
- Facilitation, design and delivery experience
- Demonstrates accountability for responsibly managing resources by completing work on time and using supplies as appropriate
- Excellent problem solving capabilities and responsive to employee concerns and conflicting stakeholders needs in a timely manner with minimal oversight
- Experience with leading and conducting investigations into complex complaints of workplace harassment, discrimination, or violence
- Experience with leading and conducting investigations into complex complaints of workplace harassment, discrimination, or workplace violence
- Experience working with highly confidential information & sensitive data
- Proficient knowledge and experience working in Tableau
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