Engagement Analyst Resume Sample
Katarina Schumm
4192 Allie Estate,
Boston,
MA
+1 (555) 963 2328
Work Experience
Senior Digital Engagement Analyst
03/2018
-
PRESENT
New York, NY
- Prioritise significant workload
- Experience in end to end project management lifecycle including Requirements gathering from stakeholders, BRD review/ creation, Coordinating Development and Testing
- Control model implementation experience and exposure to validations and exceptions reporting and management reporting
- Project management & execution skills
- Two to four years of experience in a professional field such as healthcare, marketing, finance, strategy or business development
- Clear, well developed oral and written communication and presentation skills and strong analytic skills
- Attention to detail and proactive problem solving capabilities
- Assist business analysts in other departments with leveraging data-driven solutions and coordinating appropriate uses of data tools and reporting algorithms
Engagement Analyst
12/2012
-
09/2017
Phoenix, AZ
- Provide valuable insights, coaching, and instruction to both internal and external team members regarding business partner engagement and collaboration/relationship building
- Lead and mentor technical leads with business partner relationships, engagement, process analysis, and value creation via data-driven decision making
- Demonstrated strong analytical, problem solving, communication and project management skills with internal stakeholders and external customers
- Demonstrated strength in building positive relationships with customers and business partners, internal and external
- Demonstrated ability to discover and describe the current state situation, understand strategic business goals, design and articulate future state, perform gap analysis and make recommendations to business leadership that meet goals and requirements
- Demonstrated ability to understand, translate and communicate technical and complex ideas and situations to a wide variety of audiences including clients, coworkers and management
- Experience with Business Analysis and Business Engineering methods including: data gathering and process mapping methodologies, gap analysis, business case development and presentation
- Strong facilitation skills with the ability to coordinate cross functional teams to ensure project objectives are obtained by building consensus among groups of diverse stakeholders
- Demonstrated experience in a tech & fast-paced environment; comfortable taking initiative and making decisions with incomplete information or ambiguity
Employee Engagement Analyst
11/2008
-
10/2012
Los Angeles, CA
- For large to medium side projects responsible for executing the engagement analysis work specifically defining, documenting and agreeing project scope with consumers
- Assist Engagement Project Manager with formalizing project plan including resource and cost estimation
- Coordinate with systems business analysts to validate the effort required to deliver the agreed scope
- Validate that functional data architecture for project aligns with overall ISIS service deliveries
- Provide high level functional support across ISIS services
- Contribute to improving the ISIS engagement model
- Outstanding verbal and written presentation and facilitation skills, with the ability to quickly adapt the content to the audience. Able to interact and influence at all levels of the organization
- Good organizational skills are required for project planning and implementation
- Experience working with cross-functional teams including business development, graphic designers and developers
Education
Emory University
2003 - 2008
Bachelor's Degree in Organizational Development
Professional Skills
- Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and customer interaction
- Excellent MS Office Suite skills, video editing, Photoshop proficiency, and ability to learn new computer applications
- Expert level Excel skills and strong knowledge of Access, Word and PowerPoint
- Demonstrated team building experience and have ability to manage stress and engage in continuous learning
- Superior writing, editing and web communication skills
- Relevant experience or equivalent combination of education and work experience
- Relevant work experience, including event/meeting planning
How to write Engagement Analyst Resume
Engagement Analyst role is responsible for analytical, excel, research, planning, facilitation, organization, editing, integration, retail, training.
To write great resume for engagement analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Engagement Analyst Resume
The section contact information is important in your engagement analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Engagement Analyst Resume
The section work experience is an essential part of your engagement analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous engagement analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular engagement analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Engagement Analyst resume experience can include:
- Strong organizational, analytical and problem solving skills ability to
- Strong ability to create information architecture diagrams, user experience workflow diagrams, wireframes, proof-of-concepts, and interactive prototypes
- Communication or client relationship experience in a corporate environment; demonstrated ability to edit content and incorporate feedback required
- Advanced Communication & Time Management skills
- Advanced Cross-Functional & Customer Service skills
- Exceptional interpersonal, oral, and written skills
Education on an Engagement Analyst Resume
Make sure to make education a priority on your engagement analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your engagement analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Engagement Analyst Resume
When listing skills on your engagement analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical engagement analyst skills:
- Strong relationship building, client consulting, project management, and planning skills
- Demonstrated skills working in cross-functional and team environments
- Excellent people skills, communicative and open to new challenges and changes
- Strong interpersonal skills and the ability to adapt to varied stakeholders and team members
- Superior organizational skills with a strong attention to detail
- Fairly good excel skills
List of Typical Experience For an Engagement Analyst Resume
1
Experience For Business Engagement Analyst Resume
- Familiarity with user interface guidelines and best practices for major platforms (iOS, Android, web, etc.) and an understanding of the limitations and tradeoffs of using various development technologies and standards (XHTML, CSS, JavaScript, jQuery, etc.)
- Demonstrated ability to work as part of a highly collaborative team to listen effectively, to respect others’ perspectives and contributions, and to offer and accept feedback openly
- Organized, able to think beyond what is asked for, and able to manage multiple projects and competing priorities in a fast-paced, often evolving environment, adjusting priorities as needed and meeting deadlines
- Strong attention to detail, strong organization and work flow management skills, excellent editing and computer skills
- Experience with data analysis and strong skills in Excel
- Strong analytical thinking and problem-solving skills working in a collaborative environment
- Proven ability to partner across boundaries to develop new skills/capabilities
- Strong, hands-on knowledge with Project/Application Management life cycles, principles and techniques
- Strong ability to create positive business relationships with internal and external clients
2
Experience For Employee Engagement Analyst Resume
- Prioritize multiple assignments in a fast-paced, deadline-oriented environment
- Strong attention to detail with a focus on accuracy and quality
- Prioritize and manage multiple assignments in a deadline-driven, team-oriented environment
- Experience in the human resources field
- At least one year of experience in an analyst capacity, human resources or related field
- Act as a Cary Yammer Community Manager by posting and monitoring content, and escalating content requiring response to the Strategic Site Manager
3
Experience For Cybersecurity Threat Intelligence Engagement Analyst Resume
- Support keeping key stakeholders informed including executive sponsors, process owners, functional leads, and direct reports to functional leads
- Contribute to planning and execution of community and campus outreach events
- Engage the user as needed to fully understand the issue over the phone, by connecting directly to the user’s computer or other means is necessary
- Monitor the cyber threat environment to better predict future dangers to the enterprise’s business processes and proactively establish communication channels with the relevant lines of business
- Over-communicate project and product updates to key partners while setting expectations and provide transparency about Enterprise Digital’s engagement process and its downstream process impacts and timelines
- Hands-on experience with content management system required
4
Experience For Emma Engagement Analyst Resume
- Hands-on experience with Microsoft Office (Word, PowerPoint, Publisher) in a corporate environment required
- Create, edit, and post event descriptions and news articles within the content management platform
- Create weekly eNewsletters to drive traffic to the Cary Community Intranet Site
- Create, edit, and post content within RMG digital signage platform
- Consult with internal web page owners and site leaders to develop and build out content
5
Experience For Project Engagement Analyst Resume
- Total Revenue Premium – support and own analytics to develop hypotheses’ around best practices and possible additional functions of the newly created metrics
- Develop, in partnership with University Communication and Marketing, a comprehensive plan to maintain a dynamic web presence, keep materials and visual content fresh, and build an interactive volunteer management tool
- Responsible for the strategic creation, implementation, and curation of online content in partnership with internal and external constituents. This includes webinars and other web-based event programming
- Play an integral role developing and implementing local communication strategies
- Train student staff/interns conducting data updates. Secure relevant technology/security clearances for positions supervised
- Coordinate procedures for website and data updates with other University offices including: Registrar, Development Advancement Services, Human Resources and UNIT
- Work closely with colleagues in HR and the business to develop integrated communications plans that bring to life the progress being made with our strategy and transformation
- Manage and continuously improve existing internal communications vehicles, including newsletters, digital monitors, and the utilization of Repsolnet (intranet)
- Lead the change and communication workstream for various projects, interacting with colleagues at all levels on the HR team, as well as with other functions, departments, and regions
6
Experience For Audience Engagement Analyst Resume
- Strong writer/editor with demonstrated ability to translate complex concepts into simple understandable messages
- An eye for detail, and impeccable grammar skills
- Experience in an employee engagement or internal communications role
- Passionate about employee engagement and driven to help employees feel a stronger connection with the organization
- The flexibility and ability to handle multiple priorities in a fast-paced environment
- Proven ability to excel and perform in a team-oriented, collaborative environment, yet able to work independently when required
- Review and provide input on Repsol global communications
- Provide communications expertise as part of business continuity and emergency response teams
7
Experience For Audience Digital Engagement Analyst Resume
- Work at both strategic and tactical communications levels as part of a global communications team
- High personal ownership in job quality and takes pride in high standards
- Development of materials for business engagement actions including: communication deliverables, education opportunities, change network activities and leadership alignment events
- Support project leadership with development of key communications, as needed
- Development and execution of the 1ADM Enterprise Organizational Readiness Communications Plan, coordinating communications planning across 1ADM program and major project milestones e.g., Go Lives, Social media, Discussion boards, Bi-monthly video campaign, telestrations, etc
8
Experience For Field Engagement Analyst Resume
- Plan, manage and maintain 1ADM website program-level pages, content
- Coordinate with ADM Corporate Communications to deliver ADM wide (“All Colleague”) communications and Inside Articles
- Support preparation of inputs for Executive Committee and Leadership Forum events
- Manage methods, channels and distribution lists to enable 1ADM communications and engagement, including feedback channels for communication and effectiveness evaluation
- Own communications tools, templates, assets and channels and provide as inputs for BE tools standardization and repository efforts
9
Experience For Global Quality Business Engagement Analyst Resume
- Analyze change survey data and assessing impacts, writing user stories, planning for release meetings, creating dashboards to monitor team progress, roadmap planning
- Consult with business users to identify wants, needs, and/or issues, and help deliver technology solutions that meet their business needs
- Understand current and potential systems and their function across the organization
- Perform business analysis for IT requests and document business and functional requirements
- Engage with both functional and technical teams on a continuous basis
- Offer unique perspectives and tailor solutions, as needed, to optimize solution release
10
Experience For Senior Digital Engagement Analyst Resume
- Coordinate meetings, timelines, costs, and technical aspects of IT projects
- Assist with backlog creation and management for technical teams
- In a technology development, business or process analysis, or business engagement position
- Support communication protocols in a manner that assures that information is widely shared and distributed via a wide variety of communication methods and tools and in adherence to company policies and procedures
- Support an internal and centralized team communication repository that maintains records of all communication materials distributed and allows for the review and use by team members
List of Typical Skills For an Engagement Analyst Resume
1
Skills For Business Engagement Analyst Resume
- Insurance experience or experience in a similar environment
- Demonstrated strong written and oral abilities
- Experience managing, directing, and negotiating with vendors
- Experience in working with CRM systems (in particular Raiser’s Edge) and SharePoint user requirement gathering
- Experience with enterprise class systems including enterprise resource planning software
2
Skills For Employee Engagement Analyst Resume
- Passion for data and experience working within a data driven organization
- Experience with collateral material development, press releases, newsletters, and presentations that support integrated marketing strategies
- Track record of delivering effective communications strategies and tools that engage a diverse internal audience
- Experience driving strategic communications across a large and complex organization
- Ensure strategic ranking of IT requests and identification of key priorities
- Contribute to the processes helping drive cross Platform prioritisation
- Experience of financial and planning tools
- Customer service/ sales experience is highly welcomed
3
Skills For Cybersecurity Threat Intelligence Engagement Analyst Resume
- Liaison with business officers to prioritize and classify data
- Experience in business analysis in a digital environment
- Highly collaborative individual with strong desire to contribute to the overall team’s success
- A strong dedication to the work
- Work experience in a compatible job role
4
Skills For Emma Engagement Analyst Resume
- Implementation experience of SAP or other large scale ERP systems / applications is required
- Experience as a liaison between business and technical organizations
- Direct experience with portfolio and program creation and selection processes
- Knowledge of and experience with Engagement software system
- Tracking of targeted stakeholder engagement levels and recommendations for further activities to grow business transformation understanding and commitment
- Supporting the on-boarding due diligence process
- Tracking and chasing data
- Coordinating Underwriting, Claims and ESS functions
- Assisting Business Lead in support of the AM Information Security organization
5
Skills For Project Engagement Analyst Resume
- Coordinating the internal Business Impact Assessment
- Performing requirements analysis
- Storing data for use by other ESS teams
- Interact with outsourcing vendors for information and account updates relative to real estate tax processing, insurance tracking and hazard loss claims
- Define and own best practice / process for engagement (check lists, info to capture, tracking templates, ways of working and re-charging etc)
- Constructs concise presentations and/or reporting, including tracking of employee engagement progress
- Own data pulls, quality and execution for Marketing initiatives and post marketing analysis
6
Skills For Audience Engagement Analyst Resume
- Provide guidance for IT project scoping and planning
- Responsible for supporting the execution of the university employee engagement strategy through qualitative and quantitative research and reporting
- In coordination with human resources, ensure the ongoing maintenance of engagement surveying system
- Own maintenance and reporting responsibilities for our Guidance Center Manager visitation tool/database and Qlickview management
- Support market mapping software (Maptitude); used to create detailed market membership maps that help to evaluate location performance
- Computer literate including Excel, Outlook, Word, PowerPoint
- Coordinate project work to completion, providing appropriate deliverables and feedback to stakeholders along the process
- Very smart and curious individual with incredible appetite for learning
7
Skills For Audience Digital Engagement Analyst Resume
- Exceptional analytical mind with a passion for working with lots of numbers
- Actively engage in case resolution working with CDD (Client Due Diligence) analysts
- Integration of new work streams, creation of standard operating procedures
- Diligent in tracking and communications
- Write and/or edit a wide range of internal communications materials, including announcements, newsletters, articles, presentations, web content and tool kits
- Comfortable working through ambiguous and uncertain situations
- Perform business process analysis on existing and new processes to help define IT requirements
8
Skills For Field Engagement Analyst Resume
- Improve IT and business relationships using coordination, implementation, and collaboration practices
- Plans and develops communication strategies using a variety of channels to create awareness of the program, and drive change in the organization
- Responsible for the setup and monitoring of the engagement backlog
- Relationship management; upholding XL Catlin standards and values
- Implement changes working with leadership and support organisations
- Create custom digital proposals utilizing the best assets to complement broadcast and other offline elements to deliver clients KPI’s
- Retain and grow digital revenue by proactively finding opportunities to optimize campaign performance
9
Skills For Global Quality Business Engagement Analyst Resume
- Own security requests and troubleshoot Guidance Center Manager issues as reported by the markets
- As needed, support the development of business case PowerPoint decks that provide performance reviews of retail locations, and provide analytical insights as required by assignment
- Support technology and reporting processes for department; routine and ad hoc
- Provide support to client handlers, level 2 client facing Finance Management Associates and other key members of Finance
- Support best practice by ensuring key policies are followed and significant issues are brought to the attention of the client handlers and level 2 engagement analysts supported
- Ensure significant financial impacts are brought to the attention of the FMA immediately. – speak to Managers and know what’s happening
- Support performance against cash and billing targets for BU and for individual portfolio holder
10
Skills For Senior Digital Engagement Analyst Resume
- Comfortable working with numbers with high attention to detail
- Ensure information provided to comply with the Firm’s Client and Engagement Acceptance policies
- Customer focussed and responsive
- Highly organised with an ability to deliver to deadlines
- Role requires work in high pressure situations
- Take ownership, work under pressure, and meet deadlines on time
- Passion and drive to change property and casualty insurance for the better
- An intercultural awareness of the challenges associated with international business
- Deliver the work in a timely manner
List of Typical Responsibilities For an Engagement Analyst Resume
1
Responsibilities For Business Engagement Analyst Resume
- Particpate in leadership engagements to identify critical requirements for communications and strategies for communication deployment that compliment project and organizational leadership and communication plans
- Project management including setting timelines, working with clients to obtain required information and materials, and working with the consultant and technology staff to set up the project. Ensures deliverables are met on time and on budget. This includes organizational hierarchy coding, user assignment, survey programming and administration
- Coordinates meeting with clients and works directly clients to obtain project requirements. Assists in managing client expectations. Provides training to clients on how to use the technology as well as how to interpret standard reports
- Reviews, checks and performs quality control processes to guarantee the results and project deliverables meet client specifications. Accountable for meeting deadlines and the quality of deliverables
- Documents project specifics, provides updates to supervisor and educates peers on processes. Shares and coordinates with other project managers and team learning and best practice
- Effectively communicating your insights and plans to cross-functional team members
- Experience with managing communications for similar large scale software implementations
2
Responsibilities For Employee Engagement Analyst Resume
- Developing a data element roadmap which captures consumers of the data
- SME consultation informing business of possibilities thus providing a consistent approach and re-use of data assets
- Understand our existing data elements’ “bits and bytes” and architecture deeply and at a granular level
- Translate needs of customer to define, mapping and development COE’s
- Identify Opportunities to expand existing data solutions
- Some ability to understand process flow and coding
- Internalize and execute on EDS and company wide goals to become a data driven organization
- Interview stakeholders to understand inflight projects, pain points, and desired future state
- Deliver enterprise level projects across multiple parts of the value chain
3
Responsibilities For Cybersecurity Threat Intelligence Engagement Analyst Resume
- Cultivates relationships across all functions
- The purpose of the role is to support the all phases of the Engagement journey
- Work closely with Projects / Business Analysts /Product Owners to align the correct SMEs and clearly define requirements
- To be able to articulate to the delivery team the business requirements so that a technical delivery can be initiated
- Triage of work requests as they enter the team
- Overall management of the Engagement JIRA board
4
Responsibilities For Emma Engagement Analyst Resume
- Production of initial T-shirt estimate and resource profiles for projects
- Attend the digital engagement forum and provide initial advice on team involvement to projects
- Work closely with Business Analysts /Product Owners to clearly define requirements
- Work closely with the data analysts to support the discovery and inception phases to ensure that work enters the build phase in sprint ready state
- Ensure that appropriate risks/issues are managed
- Identify and manage internal, cross project and external dependencies
5
Responsibilities For Project Engagement Analyst Resume
- Understand compliance with DPA and other relevant legislation
- Work closely with on and off shore colleagues to ensure quality of deliverables and SLA’s are met
- Provide clear, concise communications to relevant stakeholders
- Being a contact point for all internal and external key stakeholders for operational queries and supports delegated ESS teams by providing timely and accurate data
- Feedback on data quality and timeliness
- Communication around account schedule and requirements
- Coordinate with global and customer teams
- Understand how digital products and results interpret with our broadcast offerings
- Supporting sales operations on client meetings for analysis of digital marketing campaigns like Targeted Streaming Audio, SmartAudio, Programmatic, Audience-based selling, Audience Extension, Digital Takeovers etc
6
Responsibilities For Audience Engagement Analyst Resume
- Offering expertise on digital product features and benefits including Ad Tagging, Rich Media, Data Sharing for attribution and effectiveness, Audience Targeting, Viewability Studies, Systems (Adswizz, DoubleClick, and Adobe/Lotame)
- Analyze and share findings with internal partners pre/during/post campaigns based on KPI goals via iHeartAnalytics with attribution for both broadcast and digital assets
- Forecast digital marketing campaign results and provide forward-looking enhancement recommendations
- Support data-driven atmosphere with a focus on team education
- Analyzes and recognizes patterns in employee data to help leaders identify risks and opportunities
- Review comments and categorizes feedback to identify issues and trends
7
Responsibilities For Audience Digital Engagement Analyst Resume
- Collaborates with various groups on the interpretation and analysis of the engagement survey data to improve engagement and performance
- Conduct and report on benchmarks, best practices, and trends in employee engagement
- Act at the primary system administrator to the university wide employee engagement system
- Build relationships and collaborate across teams to provide high levels of service
- Maintain a high level of confidentiality related to engagement reports, employee feedback, management performance and action plans
- Extract, organize and analyze data sets
- Present data in a consumable format
8
Responsibilities For Field Engagement Analyst Resume
- Responsible for supporting the execution of the Student Experience team employee engagement strategy through qualitative and quantitative research and reporting
- Review comments and categorize feedback to identify issues and trends
- Collaborates with various groups within the team on the interpretation and analysis of the engagement survey data to improve engagement and performance
- Work to enhance and create opportunities to continuously improve employee satisfaction
- Build relationships and collaborate across the teams to provide high levels of internal customer service
- Thorough knowledge of wireless industry products and services
9
Responsibilities For Global Quality Business Engagement Analyst Resume
- A self-starter, highly self-motivated & resourceful
- Office and field (agency locations) environment
- Significant use of computer applications and ability to communicate with peers via telephone and in person
- Meet tight time constraints
- In a technology development, business or process analysis, or business engagement position
- Demonstrated experience developing and delivering recommendations and presentations to diverse audiences and fostering clear communication in both written and verbal formats
- Possess positive “Can do” attitude strong personality
10
Responsibilities For Senior Digital Engagement Analyst Resume
- Coordinate with clients and the team
- Able to pick up technology quite quickly
- Knowledge of basic project management
- Experience working on a digital marketing or product team and has a background in data, business marketing and strategic analysis; preferably in health care, but not required
- Have worked in a matrixed organization with a proven track record of collaborating with product managers, engineers & UX/UI designers to present your analyses & recommendations
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