Event Operations Manager Resume Sample
Lizeth Labadie
341 Roberts Fork,
Houston,
TX
+1 (555) 108 2240
Work Experience
Event Operations Manager
04/2018
-
PRESENT
Chicago, IL
- Assists in the sales process and revenue forecasting for customer groups
- Up-sells products and services throughout the event operations process
- Forecasts group sleeping rooms and event revenue (catering and rentals) for all the groups/events
- Works with the property staff and customers to address operational challenges associated with groups/events
- Oversee and supervise the Meeting Center concierge vendor
- Manage and troubleshoot all issues or changes within the Meeting Center procedures
- Manage and review daily/weekly scheduled meetings at Meeting Center
Assistant Event Operations Manager
02/2014
-
01/2018
Philadelphia, PA
- Confirm all support service groups for each scheduled meeting
- Maintain communication with the Catering and Facilities Dept. to insure timely response and setup
- Conduct floor inspections daily and report issues to appropriate service departments
- The Lodge (Large Cafeteria)
- White Box (Large Meeting Space)
- Paramount Screening Room
- Nd Floor Executive Dining
- Various Floors at 1515 Broadway, 1540 Broadway, 345 Hudson
- Pre-Event and onsite communication, coordination with event hosts/delegates
Education
Indiana Wesleyan University - Kokomo Campus
2009 - 2014
Bachelor's Degree in Business
Professional Skills
- Strong communication skills. Organizational awareness & influencing skills, ability to manage ambiguity
- Demonstrated experience in managing external strategic partnerships/vendors, including contract management & negotiating skills
- Strong analytical & financial skills. Deep experience in providing management reporting and fact-based solutions
- Demonstrated experience working with personal computers including a working knowledge of databases and spreadsheets
- Two years of experience in sport event planning, sports administration, scheduling athletic events or related experience
- Proven experience of planning and delivering events
- Personal computer and related software skills, e.g., word processing, spreadsheet, Internet, etc., necessary
How to write Event Operations Manager Resume
Event Operations Manager role is responsible for software, reporting, events, finance, training, purchasing, payroll, design, research, digital.
To write great resume for event operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Event Operations Manager Resume
The section contact information is important in your event operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Event Operations Manager Resume
The section work experience is an essential part of your event operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous event operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular event operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Event Operations Manager resume experience can include:
- Strong interpersonal, time management and organizational skills, with the ability to multi-task
- Apply safety related knowledge, skills and practices to everyday work
- Read, interpret, instruct, and effectively communicate complex rules, regulations, and guidelines (NCAA, Big Ten and Purdue University)
- Demonstrated ability and evidence of commitment to work with a diverse group of student, staff and community members
- Experience in leading, coaching, driving and inspiring internal and extended teams
- Experience designing, coordinating and executing events consistent with up to date food and beverage trends and practice
Education on an Event Operations Manager Resume
Make sure to make education a priority on your event operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your event operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Event Operations Manager Resume
When listing skills on your event operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical event operations manager skills:
- Able to effectively report needs, issues, and solutions in order to improve and evolve the participant experience
- Effective written and verbal communication skills, able to work with many personalities and client types
- Demonstrated experience working with the general public and customers in an athletic environment
- Able to quickly and effectively exceed the needs of CU South Denver’s internal and external customers
- Solid experience with vendor contracts and negotiations
- Effectively communicate with coaches, student-athletes, administrators, staff, and parents
List of Typical Experience For an Event Operations Manager Resume
1
Experience For Assistant Event Operations Manager Resume
- Provide post-event analysis, event budget recaps and participant feedback to incorporate learning for future events/meetings
- Assist Director of Food Services/Event Operations on various projects
- Live and work in USA
- Lead, coach, drive and inspire direct reports
- Translate analytics into recommendations focused on enhanced strategic value for Nike INC
- Events strategy deployment and project portfolio management
- Design communication plans to ensure flawless implementation of event innovations
- Manage long-term internal- and external strategic partnerships
2
Experience For Event Operations Manager Resume
- Leverage the strategic partner platform and manage QBR’s, SLA’s and SOP’s
- Drive strategic decisions based on impact, agility, and efficiency
- Influence and drive strategic vision on M/E with business partners
- Manage continuity of (extended) event project teams with business partners
- Passionate about efficiency through technology and innovation. Eye for digital innovation
- Team player and ability to work with internal stakeholders and cross functional partners
- Project Management & Transition Management expertise
3
Experience For Assistant Event Operations Manager Resume
- Maintain central repository of event vendors/suppliers – including key contact details, monitoring service level agreements, and tracking annual spend, ensuring data is accurate and accessible to the global team
- Develop and implement standardized event communication plans such as online information, invitation emails, and onsite push notifications
- Develop and maintain event templates, action plans and best practice materials on the Events Department Intranet Page to encourage active use of this resource to extended event teams (Friends of Events, Social Committees, etc.)
- Manage and coordinate promotional merchandise for flagship events -sourcing quality products samples and maintaining a merchandise library for future reference
- Tent set-up and orders, heaters, etc
- Weather issues and cancellations
4
Experience For Event Operations Manager Resume
- Maintain and develop a database of vendor and suppliers across the APAC region
- Negotiate for the best possible rates with the service providers for (and not limited to)
- And other miscellaneous event vendors (e.g. event production agencies)
- Assist the assistant athletic director for facilities and operations in the planning, coordinating, and directing daily operations, athletic, recreation, and special events
- Ensure that consistent, high quality customer service is provided to all students, staff, and external customers
- Act or designate individual as event/game manager for all athletic and special events conducted at the SDC and all athletic and recreational facilities
5
Experience For Assistant Event Operations Manager Resume
- Hire, train, and schedule all support staff for laundry operations
- Assist with emergency plans, evacuations, and response teams in mock and actual disasters
- Promote, evaluate, and improve services, facilities, and equipment for student-athletes, coaches, students, staff, faculty, and external customers
- Promote the operational schedule and preparation for all facilities for events to generate revenue and provide service to students, staff, and external customers
- Work as a member of the athletic and recreation leadership team to develop and implement appropriate marketing and promotional initiatives to maximize visibility and attendance of University varsity games, and other events/activities
- Ensure all NCAA compliance is followed for athletic events
- Address all complaints and ensure that University guidelines are adhered
6
Experience For Event Operations Manager Resume
- Embrace high ethical and moral standards of behavior
- Attend all home games and act as the game administrator as required
- Manage all aspects of the equipment budgets for all 14 varsity athletic programs
- Direct, manage, implement, and develop ongoing policies and procedures for all equipment related decisions with emphasis on risk management and safety of all student-athletes
- Direct, recruit, train, evaluate, and supervise all equipment and laundry room staff
7
Experience For Assistant Event Operations Manager Resume
- Attend regional and national conference meetings annually
- Facility & Operations Guide
- Event registration systems
- All event equipment set-up
- Backflow prevention permit for use of fire hydrants on site
- Guest-oriented and service-minded
List of Typical Skills For an Event Operations Manager Resume
1
Skills For Assistant Event Operations Manager Resume
- Experience in leading and training banquet teams
- Experience of working with budgets and taking ownership of cost management
- Experience planning and delivering workshops, symposiums, tutorials, or similar events
- Experience managing budgets of $1,750,000 or more of annual revenue
- A demonstrated ability to bring order from chaos
- Demonstrated ability and willingness to work evening and weekend hours
2
Skills For Event Operations Manager Resume
- Experience in event management, logistics and coordination
- Four or more years of experience in event management (execution)
- Valid US or Canadian Driver’s license.
- Experience in live events operations
- Have experience in event management or food and beverage
- Experience in event operations
- Strong knowledge of athletics, organization, and management procedures
- Demonstrated leadership of safety principles and practices
3
Skills For Assistant Event Operations Manager Resume
- Proven ability to maintain calm and clear decision making in high pressure situations
- Proven ability to manage and motivate large teams during difficult circumstances
- Hiring & Managing Operations Staff - including Marina/Docking staff
- Scheduling Seasonal and P/T Staffing needs accordingly – including Marina/Docking staff
- Ordering cleaning services for events and programs i.e. Janiking
- Managing COB relationship & Ordering garbage & recycling totes from COB Sanitation
4
Skills For Event Operations Manager Resume
- Programming equipment set-up, including daily signage plan (“A” Frames)
- Staffing and training
- Training for all Operations staff
- Existing relationships with global hotel groups, DMCs, vendors and suppliers
- Managing Operations Payroll
- Managing Operation’s Supplies & Inventory
- Managing sound and audio on The Canals bridges and music on/off day to day
- Printing and signage
5
Skills For Assistant Event Operations Manager Resume
- Willing to be based in New York but travel up to 50% of the time (travel only if required)
- Administrative Support: reviewing invoices, organizing for events and providing copies for event managers, labeling invoice
- Accountable for the operation of all units in the SDC, during evening and weekend hours concerning staff, security, and safety
- Support Event Management Team and Client Relations with select events, including attending event meetings as needed
- Work in concert with Tough Mudder’s Marketing Department in the development of localized marketing outreach, awareness campaigns and content
- Work with internal finance teams to monitor accuracy of event budgets and expenses, raising any discrepancies or billing concerns
- Holiday Tree choice, rigging, decorating
- Assist the general public, students, and departments on campus with information concerning all operating facilities and activities
- Participate in strategic decision making for all facility operations and attend departmental operations and planning meetings
6
Skills For Event Operations Manager Resume
- Resolve complaints and facilitate problem solving and satisfaction through continual interfacing with all customers
- Advanced knowledge of meeting management software such as Cvent and the RFP process
- Working in an athletic department or athletic event management position
- Drive resource planning within the team
- Enterprise thinking. Able to make a global strategy locally relevant and translate it into smart deliverables
- Manager on Duty during winter season
- Conduct frequent inspection of assigned areas and staff performance to assure that all work is being carried out in a proper and orderly manner
- Formulate, enforce, and recommend policies and procedures governing the operation of the facility or function and see that all are adhered to
- Evaluate and improve customer service and satisfaction through continual interfacing with customers
7
Skills For Assistant Event Operations Manager Resume
- Plan, coordinate, and oversee all pre-event set ups and post-event tear down, field maintenance and painting
- Hire, train, and schedule all support staff including game operations, ushers, ticket takers, and hosts for all athletic and special events
- Assist in conducting WCHA, GLIAC, and NCAA post-season championship events
- Provide information concerning Athletics & Recreation facilities, programs, services, equipment, policies, and procedures
- Direct, organize and manage all equipment purchasing
- 52ndFloor Executive Dining
- Weekly Production & Operations Meetings
- COB Permit Meetings and permit Applications as needed
- All Event Manager rental equipment needs - order, payment, load-in and load-out
8
Skills For Event Operations Manager Resume
- Relationship with waterside vendors: Waterbikes, kayaks, paddle boards, paddle/petal boats, remote control boats, spirit of buffalo
- Participate in meetings with Event Manager for layout and set-up logistics
- Review and oversee event layouts created by Event Managers
- Set-up daily a-frame signage for programs, events and vendors
- Conference/Event Management
- Up to date with food and beverages trends and best practices
- Able to successfully run a business and expand participation over time
9
Skills For Assistant Event Operations Manager Resume
- Forklift, Scissor lifts, power and hand tools
- Organize several events in parallel
- High energy, customer focused person with an ability to work effectively with coaches, student-athletes, staff, students, officials, and conference office staff
- Direct management responsibilities over an Event Production and an Event Delivery Team
- Responsible for event production and delivery with oversight from a Director/Senior Director level
- Responsible for managing relationships across multiple stakeholders which include venue owners, sponsors, third party service providers, SAG, local authorities, local communities and vendors
- Anti-harassment, Discrimination, Retaliation Harassment Training
- Determine fiscal requirments and prepare budgetary recommendations for Food Services/Catering as it relates to scheduled events/meetings
- Generate contract agreements in the event software system for all events/meetings that occur at all NYC company locations
10
Skills For Event Operations Manager Resume
- Establish staff schedules, task assignments to insure conformance with department objectives and goals
- Represent and deliver service excellence
- Conduct research and develop feasibility studies to identify new event opportunites for Viacom International Wrok closely with the Core Services support departments: Security, Facilities, Catering, Production, and Audio/Visual
- Maintain calendar of events and implement a system, that enables and anticipates long-term planning and effective management for the organizations meetings, conferences, and events
- Supervise and coordinate the activities with the department coordinator as required to successfully execute all aspects of the event including pre-event, during, and post-event
- Optimize the event infrastructure by designing and strengthening operational, analytical, and financial processes
- Pro-active contribution shaping the future of events influencing global direction with local requirements
- Manage department’s financial processes including forecasts and reporting
- Troubleshoot and resolve issues relating to successful event execution
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