Experience Design Lead Resume Sample
Elisha Pollich
6972 Dach Parkways,
New York,
NY
+1 (555) 952 5106
Work Experience
User Experience Design Lead
10/2015
-
PRESENT
Chicago, IL
- Work directly with cross functional teams of business stakeholders, analysts, architects, developers, and copywriters to design, develop, and implement robust UI's for our Commercial Card Applications
- Define interactive UX prototypes that illustrate and document the desired online experience and are employed to facilitate the user testing process
- Define and document presentation layer specifications for Internet projects and online standards
- Research the latest presentation layer technologies, UX concepts and best practices, online trends, and provides recommendations back to management, the UX team and the Architecture team for consideration
- User research - Working with business partners to understand user needs and requirements, as well as conducting usability testing
- Interaction design – Working primarily with navigation structures and interface functions. The individual spends the time doing user flows, testing and validation using scenarios, demos, and/or prototypes
- Information design – Dealing mainly with content specific to the site or product, as well as working up user assistance tools
Experience Design Lead
05/2011
-
06/2015
Philadelphia, PA
- Visual design – This individual aids in the task of translating the designs using established style guides and patterns. Working with development team to make sure that core UX design standards are consistent with other related products. Work with established technical specifications to develop and deliver high quality functionality
- Serve as a change agent for developing a culture characterized by a customer/agent-focused mind-set, process discipline, and quality focus and influence cross-company agreement on how to deliver the greatest value to customers/agents
- Create a common definition and language set for the customer/agent experience across the organization and provide critical insight on the integration of CX methodologies into the business
- Collaborate across strategic areas to ensure a comprehensive, holistic strategic direction for the customer/agent experience
- Promote the value of customer/agent-focused design approach within the organization, while ensuring the execution aligns to Enterprise and business strategies
- Partner with the business to identify top drivers of customer/agent loyalty and develop accountability action chain, establishing and identifying baseline metrics for tracking critical customer moments of truth
- Stay continuously engaged with business stakeholders, product teams, shared service teams and research partners to maintain clear line-of-site as strategic initiatives grow and evolve
- Write business requirements for any technology development needed; interfaces with the business and technology to socialize requirements and to understand technology constraints
- Identify, classify, and prioritize features for future stages of development, using input from business and customer issues
User Experience, Design Lead
06/2004
-
02/2011
Houston, TX
- Responsible for raising any issues in development, business, UX, etc. related to the critical path of the product to the Experience Owner
- Use and conduct market research, usability studies, Voice of the Customer (VOC) feedback, and focus groups to identify best-of-breed benchmarks for solving customer problems; communicates transferrable or portfolio wide findings to the Experience Owner
- Interpret data and metrics to optimize customer focus areas
- Develop and implement new metrics into measurement techniques; work with development teams to develop reports to monitor them
- Conduct stakeholder interviews to understand business goals and priorities and engage in collaborative ideation and co-design sessions with stakeholders to define and prioritize key experience moments for agents and customers
- Leverage a customer/agent-focused design approach that effectively incorporates physical and emotional requirements into a meaningful experience for the end user
- Lead, implement and enhance journey mapping of key agent/customer lifecycle touch points showing sequence and inter-dependencies – creating visibility of process/work, defect points and improvement opportunities
Education
Portland State University
1999 - 2003
Bachelor's Degree in Human
Professional Skills
- Creative Skill - Deep experience concepting & building intuitive and excellent experiences. Able to translate business strategies into tactical online objectives
- Excellent written and verbal communication skills, including the ability to effectively present clearly and appropriately handle sensitive information
- Strong organizational skills with experience coordinating multiple work streams
- Sketch mastery and strong prototype skills using Axure PR, Principle or Pixate
- Strong collaboration skills and comfortable working in a team environment
- Prior experience crafting new, first-of-a-kind, tools and experiences where user requirements and implementation strategies are initially very uncertain
- Effective interpersonal skills and the ability to communicate effectively within a team
How to write Experience Design Lead Resume
Experience Design Lead role is responsible for design, research, collaboration, digital, english, java, training, recruiting, printing, architecture.
To write great resume for experience design lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Experience Design Lead Resume
The section contact information is important in your experience design lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Experience Design Lead Resume
The section work experience is an essential part of your experience design lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous experience design lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular experience design lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Experience Design Lead resume experience can include:
- Significant experience designing and delivering world class digital experiences
- Partner with Experience Owners to define key performance metrics for measuring the success of experience initiatives
- Strongly desired: direct experience in 3D CAD software and/or 3D printing applications as designer or user
- The ability to demonstrate real-world experience, showcasing breadth, creativity, process, and innovation in related fields
- A solid online portfolio with examples of user end to end experience designs
- Exceptional skills in relevant digital tools and processes
Education on an Experience Design Lead Resume
Make sure to make education a priority on your experience design lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your experience design lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Experience Design Lead Resume
When listing skills on your experience design lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical experience design lead skills:
- Exceptional UX design skills with solid skills in UI design, design research
- Strong interest for learning new technologies and design skills
- Excellent collaboration skills teaming with clients, product managers, developers, fellow designers, and related teams
- Solid Interaction Design Skills
- Good interpersonal skills, with the ability to listen to and build rapport with study participants, designers, project teams and executives
- More than 5 years’ professional experience with user experience design for software interfaces; 1 years leading projects or managing the work of others
List of Typical Experience For an Experience Design Lead Resume
1
Experience For User Experience Design Lead Resume
- Five (5) years or more hands-on user experience, HCI or interaction design experience across a variety of industries & challenges
- Experience in user experience design
- Work closely with the business, technology and shared service teams to prioritize concepts and inform enterprise digital roadmap
- Work with the broader Customer & Agent Experience Team to evolve and shape processes to ensure continuous enhancement
- Collaborates with internal project teams to ensure that an explicit user experience is maintained throughout project execution
2
Experience For User-experience Design Lead Resume
- Can work independently, prioritize time and is quick on his/her feet
- Execute and manage creative aspects of sales pursuits, including: shaping and responding to opportunities, proposal creation, and orals presentations
- Lead customer/agent engagements and journey lab sessions using industry standard Design Thinking and Lean Six Sigma tools and methods
- Maintain an understanding of UX processes, collaboration methods, and current trends in both the insurance industry and the broader digital domain
- Develops a UX roadmap balancing the needs for BI, operational use cases, and analytics driven inquiries
- Creates mock ups and working prototypes
- Determine future team requirements and recruit a high performing team as needed
- Deep expertise in service design, taxonomy, information architecture, user testing, interactive design
3
Experience For User Experience, Design Lead Resume
- Propose required staffing based on estimates & scope and create task assignment for mock-up & asset creation
- Coordinate with work stream leads and ensure optimal design & dev processes are being followed
- Use prototyping tools to convey design intent
- Increase efficiency across our product suite by contributing to our library of reusable components
- Build visually compelling frameworks that simply convey complex conceptual relationships
- Gathers requirements by analyzing target audience, objectives, user needs, and business needs
- Assists staff in web site maintenance, design, and development for existing sites and applications
4
Experience For User Experience & Design Lead Resume
- Oversees the creation of user interaction design alternatives for complex requirements, and conveys designs by building prototypes and style guides
- Leads the development of the Boeing AnalytX design discipline through the development of user-centered design best practices
- Partners with the recruiting organization to identify talent, develop a healthy pipeline, and grow the team
- Able to facilitate IBM Enterprise Design Thinking workshops with broader team and / or customers
- Able to leverage user research insights in all solutions and articulate logic, process and decision-making rationale in their work to the broader team
- Able to promote understanding of data through data visualization
- Provide UX thought-leadership with a focus on displaying highly quantitative and statistical data
5
Experience For Consumer Experience Design Lead-telecommute Resume
- Maintain awareness of competitive positioning, industry (and non-industry) landscape, emerging technologies, customer/agent demand, industry benchmarks and relevant metrics
- Contribute to the expansion & adoption of ‘Reimagined’ adobe.com design principles across international websites
- Develop expert knowledge of and contribute to global site design patterns across AEM instances
- Collaborate with and present regional work to cross-functional design teams to ensure the global web experience adheres to a cohesive, shared set of design standards that preserve the principles of Reimagine
- Collaborate with regional marketing teams to vet and approve local design requirements and proposals
- Work with GSED international production & engineering teams to build new and adapted regional pages on adobe.com
- Contribute to layout standards for regional campaign pages across adobe.com
6
Experience For Consumer Experience Design Lead-business Process Consultant Resume
- Making Design Vision live: Leverage our design style and global templates which has been developed to build brand strength and consistency around the globe in North America consumer digital experiences
- Act as design lead ensuring design vision is executed in all experiences within the assigned work stream
- Translate IA into Actionable & Elegant Design Strategies. Design new and creative approaches to visualize data and present information. (Multiple Design Interpretations of an IA document.)
- Visualize design and conceptualize user experiences
- Work with Global stakeholders to understand prioritized use cases and create a vision for the future
- Leads overall user experience design definition, strategy and execution for HP 3D Workgroup print products
- Solid familiarity of systems and coding languages such as HTML5, CSS, XML, and/or JavaScript
7
Experience For Experience Design Lead Resume
- Establish Clean Creative Concepts consistent with the brand
- Partner with members of the User Experience leadership team comprised of designers, and researchers to nurture a design thinking culture and grow a best-in-class UX practice that’s recognized inside and outside of the firm
- Focus on the benefit from a consumer’s perspective and create structures and processes that are focused on the delivery of the benefits to the consumer, provider, employer and broker
- Analyze the information to better understand the consumer’s perceptions, interactions, touch points, expectations, and behaviors
- Lead and maintain ‘adoption’ dashboards for new / existing activities (processes, technologies, people), enabling GPOs, COEs, Client Solutions and HRIS to measure the impact of their project/activities
- Combined experience in UX design and UI development
- Able to learn new software and proprietary built CRM and CMS systems as needed
- Work closely with analysts, designers, developers and Product teams to develop world class UI designs
8
Experience For User Experience Design Lead Resume
- Communicate visually through drawings, diagrams, wireframes, prototypes, flow charts, etc
- Support for design activities
- Responsible for researching, planning and producing holistic experience concepts and specifications that optimize the user experience across all Digitaland Physicaltouchpoints (HW, SW, machine interfaces and extensions into services) for the benefit of HP 3D print business, customers, users, and partners
- Responsible for gaining user insights and leveraging them to drive design direction
- Establishes and manages experience design projects including schedule, resources, deliverables and reviews, in partnership with design and the 3D print development programs
- Expert in MS office suite and design, wireframing, prototyping programs such as Axure, Sketch, Adobe Creative Suite, Balsamiq, InVision, Principle, or similar
- Explore new ways of communicating design concepts and supporting information to stakeholders
9
Experience For User-experience Design Lead Resume
- Lead projects in user-centered design solutions while working alongside Slalom offices in London, the UK and Europe
- Gather requirements for web and mobile applications through information architecture, prototyping, and contextual inquiry
- Work closely with UI developers to develop the UI applications while liaising with backend services teams to ensure information is well represented
- Create product concepts and designs that are compelling, intuitive, and implementable
- Establishes and manages usability targets and thresholds
- Proven leadership experience with application of design theories, principles, and concepts to a portfolio of multiple information technology, products and services designs
- Broad understanding and experience in designing and implementing research and data collection plans for experience testing and acceptance
- Proven ability to lead and collaborate across design disciplines to define and create holistic, end-to-end customer experience designs
- Self-motivated and able to manage multiple parallel-path projects
10
Experience For User Experience, Design Lead Resume
- Lead project design teams in the implementation of these solutions
- Produce clickable prototypes, visual design and IA artifacts as part of your engagements with Slalom clients
- Expert-level proficiency with common design software (Specific platforms are flexible, however some of our favourites are: Adobe suite, Sketch, Axure, Invision, and OmniGraffle.)
- Experience leading requirements workshops and/or user testing sessions
- Manage and develop information architecture, wireframes, visual design, user flow diagrams, redlines, prototypes and other interactive designs
- Understand information and data architecture on the backend systems to ensure information design meets the technology standards without compromising the user needs
List of Typical Skills For an Experience Design Lead Resume
1
Skills For User Experience Design Lead Resume
- Design leadership skills and experience with multi-disciplinary teams
- Strong experience with user-centered design, testing and modeling
- Communicate design solutions clearly and effectively to fellow designers, key business stakeholders, product managers and engineering
- Proven experience prototyping
- Strong leadership experience in roles that required motivating a UX team to analyze, design, develop and deliver solutions
- Experience in experience design required
2
Skills For User-experience Design Lead Resume
- Experience in experience design
- Experience as a user experience designer, interaction designer, information architect, or similar role with a customer focus
- Establishes a learning environment and culture that promotes sharing user experience knowledge within Boeing AnalytX Platform and across Boeing
- Experience working with a leading team of copywriters, designers, and video producers to build inspiring work that drives business results
- Experience with laying out and designing landing pages
3
Skills For User Experience, Design Lead Resume
- Knowledge of online marketing, advertising and other interactive experiences
- Work with peers and partners to contribute concepts to product strategy and influence decision-making as it relates to defining impactful user experiences
- Proven track record of mentoring and developing team members into future specialists and leaders
- Participate in defining and driving strategic direction from a user experience perspective
- Articulate user experiences through prototypes, bringing them to life in a rapid, iterative fashion, using Agile & Customer Centric practices
- An engaging, active partner in formulating business strategies and user experience recommendations
- Experience working on products with open source tooling like Apache Spark and Jupyter
- Experience with user testing tools such as usertesting.com is helpful
- Experience in prototyping
4
Skills For User Experience & Design Lead Resume
- Deep knowledge in designing for mobile products across multiple platforms with consideration to the multi-channel user experience
- Develops and sustains effective and cooperative working relationships with direct reports, peers, managers and other internal or external stakeholders
- Experience working within Agile environment with flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
- Experience with rapid prototyping tools such as Axure, InVision, Balsamiq, etc
- Support rapid iteration and experimentation of user experience within existing products and new products to increase user engagement and attract new customers
- Provide a strategic lens within projects that includes consideration of the overarching customer experience, product portfolio, roadmap, business case, etc
- Creates compelling and clean user interfaces, data visualizations, digital/print/environmental materials and graphic elements–validated by end user feedback
- Consult with and crate clients on Talent Acquisition initiatives to ensure improved experience for candidates, hiring managers, and recruiters
- Have experiences working in both Chinese and Foreign companies
5
Skills For Consumer Experience Design Lead-telecommute Resume
- Experience collaborating with designers, researchers, engineers, scientists, content experts and others as part of a multidisciplinary team
- Experience working with CMS platforms such as WordPress
- Experience designing emails (design and code if needed)
- Drive and participate in usability studies and user testing and validation
- Experience leading small to medium size hybrid design and UX Research teams
- Responsible for providing optimal user experience for conversion, as well as regional consistency across global portfolio
- Collaborates with and connects User Experience efforts across the enterprise and drives toward a unified UX strategy for Boeing AnalytX
- Responsible for crafting user-centric experiences derived from generative and evaluative user research insights
6
Skills For Consumer Experience Design Lead-business Process Consultant Resume
- Able to balance the needs and goals of the Watson FSS team - business objectives and technical objectives - without sacrificing user experience
- Demonstrated ability to produce in varying fidelities - from sketches to finished, annotated wires - on tight schedules
- Deliver user experience for both current research challenges as well as new challenges identified by a deeper understanding of the user’s needs
- Tools of the trade - Experience with popular prototyping tools e.g., Balsamiq and design tools e.g., Photoshop is needed
- Online portfolio demonstrating superior product design experiences required
- Evidence of continuing education in fields of usability and user-centered design
7
Skills For Experience Design Lead Resume
- Experience developing UX strategy and best practices at a team or organization level
- Experience with standard digital tools
- Experience in information architecture
- Experience with interaction design, ideally focused on web based applications
- Oversee all design and user experience initiatives across all platforms in support of ambitious brand strategy and user engagement goals
- Closely work with creative director and director of brand to create well rounded design & brand experiences
- Design experience in house or with an agency
- Previous experience interfacing with clients in consulting environment
8
Skills For User Experience Design Lead Resume
- Experience conducting user interviews and user testing
- Strong visual design sense, clean command over typography, interaction design, and usability
- Portfolio of previous projects and work with multiple years of UX design experience and leadership
- Understanding of how to apply design thinking to product development
- Understanding of trends in process control engineering, operations, and maintenance
- Creating polished presentations containing analytical results, product overviews and business plans intended for internal and external audiences
- Designing for and understanding of accessibility best practices
- Working knowledge of HTML, Javascript, and Angular
- Working knowledge of technologies such as Tableau and other BI toolsets
9
Skills For User-experience Design Lead Resume
- Understanding how designs relate to code
- Bring passion and a point-of-view for modern digital design and the creative process
- Directing ongoing usability testing and assessment
- Develop creative in a collaborative effort, meeting project objectives, maintaining schedules in a fast paced and changing environment
- Guides product decisions by guiding or conducting user research such as interviews and facilitating iterative feedback loops
- An amazing portfolio demonstrating the successful execution of innovative mobile design solutions
- Exhibits mastery of industry-standard software including Adobe CreativeCloud and Sketch and familiarity with prototyping tools e.g. InVision, Proto.io
- Highlight any dependencies on requirements/content during brainstorming & ideation
10
Skills For User Experience, Design Lead Resume
- Drive, oversee, and provide thought leadership in the assessment of existing sites/properties for usefulness, usability, visual design, content, and branding
- Designs applications and portals while adhering to existing brand and UX standards. Tests for cross-browser compatibility
- Provides mentoring to UX design employees to grow the discipline of user centered design and agile software development methodology within Boeing IT
- Practice IBM Enterprise Design Thinking in proper context to solve for user needs and bring a product vision to life
- Recognized expertise in Cybersecurity and Agile, creating competitive advantage through the application of leading-edge technologies and methodologies
- Expertise in working in partnership with colleagues throughout the firm, and in leading collaborative teams to achieve common goals
- Provide management rigor: schedules, reviews, resource planning, visibility
- Optimize competing objectives when it pertains to visual richness and performance
- Lead teams through discovery research, synthesis, ideation, design, and testing of new product concepts
List of Typical Responsibilities For an Experience Design Lead Resume
1
Responsibilities For User Experience Design Lead Resume
- Able to play multiple roles in the team in various capacities including but not limited to: developing UX designs, leading UI developers, conduct data analysis, effectively tracking UI deliverables etc
- Experience in user experience design required
- Guide and oversee holistic experience vision (hardware, software, and services) and solutions from research to delivery, leading UX team throughout the process
- Experience using DeltaV, DeltaV SIS, and related, complimentary software
- Acts as a counter part to the Experience Lead/Core Design teamto ensure the Core and Lab teams are sharing key learnings and design
- Lead multi-disciplinary design teams that create great user experiences
- Review & validate estimates for the design work streams and drive optimizations wherever possible
- Conduct experiments and user experience research to test new service offerings
- Leads or conducts iterative usability tests to evaluate the efficiency and effectiveness of the designs
2
Responsibilities For User-experience Design Lead Resume
- Diagnoses and prioritizes complex usability issues and refines designs or recommends changes
- Able to understand, prioritize and solve for user needs accurately and holistically
- Experience in retail/eCommerce space and children’s entertainment highly desired
- Experience with process control and safety systems, or other mission-critical systems
- Experience with both agile and waterfall development methodologies
- Experience with a wide range of human-centered design methods
- UX experience
- Team lead / project lead experience
3
Responsibilities For User Experience, Design Lead Resume
- Previous project experience in the big data space
- Experience in product design and graphic / visual development required
- Direct the design and user experience function to align the talent, tools and processes, with the business goals and brand strategy
- Push both the experience and product design team to the next level
- Produce weekly status reports on the UI deliverables while identifying risks and issues with the UI components of the project
- Facilitate design thinking / human centered design workshops and ideation sessions with UX and cross functional teams
- Lead teams through iterative prototyping – low to high fidelity, based on needs and pace
4
Responsibilities For User Experience & Design Lead Resume
- Work closely with user research, content strategy, and design planning to understand and respond to context and feedback
- Work closely with the design leads to ensure deliverables are contributing to, and are consistent with, design languages and systems
- Expert level ability in design software applications that include Sketch and prototyping programs such as Principle and InVision
- Helps to establish an open culture of optimism, experimentation, curiosity, and rapid prototyping
- Lead multidisciplinary teams by getting members to work together with a shared purpose to deliver great design on-time, on-budget, and on-scope
5
Responsibilities For Consumer Experience Design Lead-telecommute Resume
- Responsible for building our hybrid team of UX researchers, UX and UI designers, and front end developers
- As a UX/UI designer in highly collaborative environments
- Collaborate with project stakeholders to understand the project objectives
- Evaluate and improve designs through frequent engagement with end-users and project stakeholders
- Communicate designs at various stages of completion to various levels of management
- Foster a culture of collaboration, constructive criticism, and continuous feedback
- Provide leadership and guidance to junior designers
- Estimated travel 0-10% (domestic and international)
6
Responsibilities For Consumer Experience Design Lead-business Process Consultant Resume
- Plan, lead and actively contribute to human centered design activities from framing insights and opportunities to ideating, iteratively sketching and prototyping to creating experiences that bring value to Ford’s future customers, business, and brand
- Guide and develop scenarios and customer journeys through storyboards, illustrations, videos, etc. to communicate vision throughout iterative design process
- Ensure overall quality of solutions throughout the design process
- Share trends, strategic perspectives, concepts with the UX design team and key work partners to further develop Ford’s strategic opportunities
- Experience as a designer (e.g. UX designer, interaction designer, design researcher, visual/graphic designer, etc.) creating products, services and experiences – both physical + digital
- Provide ideation & thought leadership for design activities & deliverables
- Provide expert guidance around UX/UI processes, mandatory activities and the required deliverables
- Conduct reviews with UX, Visual Design & Front End Dev Leads and provide regular inputs/feedbacks
- Review initial task flows, mind maps, sketches and provide necessary guidance, design inputs or recommendations
7
Responsibilities For Experience Design Lead Resume
- Review wireframes/mockups for uniformity & consistency and ensure all feedback/changes are incorporated
- Create & Review mockups/styles guides for accuracy & clarity and ensure it is diligently followed by FED work stream
- Drive minimalistic & modular design and facilitate reuse of components & assets wherever possible
- Ensure use of design principles like usability, findability, perceivability, predictability, consistency, desirability, etc
- Experienced at creating and revising information architecture documents and diagrams including but not limited to: content diagrams, content maps, wireframe diagrams, comprehensive diagrams and static prototypes
8
Responsibilities For User Experience Design Lead Resume
- Expert level skill in UI Design Tools (Adobe Photoshop, Illustrator, InDesign, XD)
- Good Level of knowledge in HTML, JavaScript, and CSS design capabilities
- Review user adoption of deliverables and acceptance testing
- User Research, User Stories, Information Architecture, Task Flows, Interaction Design, Visual Design, Wireframing Creation, Low to High-Fidelity Prototyping, Consumer Journey Map, Personas, Moodboards creation,
- Heuristic Analysis, Use case and Scenario Creation & A/B Test
- Distinguish dCE work in professionalism and caliber of design solutions
- Guide the talent required in a high performance team; nurture staff capabilities and development
- Contribute to the creation of design deliverables for Design Foundations work streams which illustrate intent and inform the design org
9
Responsibilities For User-experience Design Lead Resume
- Manage contributions to the design system library
- Proactively collaborate in dCE participatory design reviews and activities to help Design Foundations advance our mission
- Co-lead project plans and schedules
- Coordinate decisions and recommendations for Design Foundations projects/programs
- Accountable for alignment within Design Foundations initiatives
10
Responsibilities For User Experience, Design Lead Resume
- Create and implement UX design systems and workflows across the global services portfolio in line with core product guidelines
- Ensure that delivery of custom websites, services frameworks and bespoke applications delivered by global services development are in line with applicable design systems and industry best practice
- Manage delivery of design concepts and prototypes
- Ensure timely delivery of all project work to ensure optimal revenue margins are achieved
- Liaise with core product R&D to ensure global services stays informed of the latest roadmap releases that can be leveraged to provide new service solutions
- Lead consumer centric services innovation to evolve the global services portfolio, grow audience and drive new revenue
- Facilitate client discovery workshops within a structured ideation methodology framework to inform a project brief, with key deliverables designed to achieve campaign objectives
- Work collaboratively across the business and represent AU as an active member in company wide UX/design guilds
- Serve as both an information resource to executive management regarding existing user experience and as a design “visionary” providing executive management with a grasp of future possibilities
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