Facilities Services Manager Resume Sample
Vince Thompson
5895 Jaydon Prairie,
Detroit,
MI
+1 (555) 465 1573
Work Experience
Facilities Services Manager
10/2016
-
PRESENT
Houston, TX
- Assures the facility complies with safety guidelines established by OSHA
- Identifies and prioritizes additional maintenance, safety, compliance and related projects on an ongoing basis
- Perform daily building inspections, and alert appropriate vendors (and management as needed) of any issues or discrepancies
- Responsible for overseeing mail including shipping, receiving, and delivery of items to appropriate recipients
- Responsible for maintaining office equipment, including but not limited to postage machine, postage meter, copiers, and breakroom appliances
- Manage and coordinate maintenance programs of facility equipment and appliances including water filters
- Responsible for ordering office supplies, including breakroom and postage machine supplies
- Responsible for making sure the facility is clean and safety standards are maintained
Facilities & Services Manager
02/2014
-
06/2016
New York, NY
- Provides formal supervision to individual employees within single functional or operational area if applicable
- Recommends staff recruitment, selection, promotion, advancement, corrective action and termination if applicable
- Mentors and coaches team members to further develop competencies and leads by example and models behavior that is consistent with the company's values if applicable
- Follows all Medicare, Medicaid, and HIPAA regulations and requirements
- Abides by all regulations, policies, procedures and standards
- Develop and maintain working relationships with all functional areas within the organization in order to assist them in meeting their business goals and objectives and develop external business relationships with landlords and vendors in order to rectify issues and implement change
- Maintain current technical knowledge and understanding with regard to departmental interaction through continuous learning, professional development, business strategies and changes in technology in order to resolve issues and implement cost effective enhancements
- Identify and lead activities to resolve issues that transcend operational areas and impact the course of business
Infrastructure / Facilities Services Manager
05/2009
-
12/2013
Philadelphia, PA
- Develop, recommend and manage the implementation of cost effective strategies which improve performance and increase customer satisfaction
- Participate and/or provide leadership on key workgroups by providing subject matter expertise as it pertains to divisional strategic planning
- Provide support and leadership as a key member of the Logistics and Facilities Services team to ensure successful completion of departmental responsibilities (i.e. monthly reports, problem solving, surveys, budgeting and operating plan development)
- Develops and recommends short- and long-term plans, goals, and objectives for the housekeeping area of the department
- Ensures efficient and effective implementation of policies and procedures once approved
- Provides effective leadership to Housekeeping staff and accepts responsibility for staff performance and morale
- Trains and conducts annual evaluations for housekeeping staff
- Supervises contracted housekeeping services
Education
University of North Carolina at Asheville
2003 - 2008
Bachelor's Degree in Engineering
Professional Skills
- Outstanding verbal and written communication skills with an ability to adapt and relate to people from all different backgrounds
- Utilize the technological skills and acumen to maintain major building systems including HVAC, lighting, security, white noise, and building access
- Demonstrated experience working on and/or leading others and/or programs
- Advanced computer skills with the ability to produce complex word processing, spreadsheets, presentations and manage databases
- Effective influencing skills and ability to impact key stakeholders and satisfactory issue resolutions
- Have basic carpentry skills including to perform maintenance repairs on own
- Strong financial and budgeting experience
How to write Facilities Services Manager Resume
Facilities Services Manager role is responsible for security, basic, retail, finance, training, procurement, compensation, shipping, reporting, manufacturing.
To write great resume for facilities services manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Facilities Services Manager Resume
The section contact information is important in your facilities services manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Facilities Services Manager Resume
The section work experience is an essential part of your facilities services manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous facilities services manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular facilities services manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Facilities Services Manager resume experience can include:
- Strong written and verbal communication skills used to effectively in business standard English and in local language as appropriate
- Oversee quotation processes whilst ensuring key priorities and budgets are met
- Experience with managing multi Site Services function
- Proven track record of managing critical contractor environments
- At least five years experience in the development, implementation and monitoring of computer based preventive maintenance programs
- Experience managing higher education facilities
Education on a Facilities Services Manager Resume
Make sure to make education a priority on your facilities services manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your facilities services manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Facilities Services Manager Resume
When listing skills on your facilities services manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical facilities services manager skills:
- Demonstrated experience organizing, assigning, monitoring, and directing the work of staff and managing day-to-day projects
- Monitor and evaluate the effectiveness of solutions, policies, practices and processes to ensure continuous improvement and good customer relations
- Experience with building and managing vendor teams within an entrepreneurial setting, particularly one with demanding customers
- Experience of setting, managing and monitoring service levels and KPIs in a soft services environment
- Experience of managing and setting budgets
- Experience leading and working with groups of personnel across diverse disciplines
List of Typical Experience For a Facilities Services Manager Resume
1
Experience For Facilities & Services Manager Resume
- Experience of working with all levels of management within a large blue chip organization
- Partner with service center operations and key stakeholders to ensure RE&WS priorities and capabilities align with business operations
- Processing monthly reports for store department and accounting
- Working knowledge of current Microsoft applications
- Leadership Setting goals for the work group, developing organizational capability, and modeling how we work together
- Maintain tracking reports on budget management for unplanned maintenance, special projects, and review/approval of all invoices pertaining to the same
- Oversee the cleaning and maintenance of facility (janitorial, plumbing, electrical repairs, and carpentry)
- Assists in the forecasting, scoping and execution of budgets
- Complete LEED Commissioning training to become certified to commission company owned stores
2
Experience For Senior Regional Facilities Services Manager Resume
- Multi facility/ building management
- Contribute to contractual compliance by enhancing the relationship with Honeywell and other partners
- Formalize the supplier management RFI, RFP through contract management, including MSA and SLA agreements
- Project manage, plan and coordinate building projects, renovations, or refurbishment
- Be available to manage building emergencies
3
Experience For Infrastructure / Facilities Services Manager Resume
- An understanding of the commercial aspects of service provision
- Manage various demands meeting employee and site demands
- Coordinates quality control inspections through field staff
- Briefs regularly with contracted services to respond to university complaints or concerns
- Facilities point of contact for event support. Coordinates in advance with students, faculty, and staff planning campus events to determine scope of Facilities support as well as ensure protection of physical campus assets and compliance with building and safety codes
- Plans and coordinates support for university high ceremony and athletic events
4
Experience For Regional Facilities Services Manager Resume
- Screens and approves supply and equipment requests that have been submitted by staff, contracted services, and campus community
- Supervises the work of the Transportation Worker. Monitors work flow and activity to maintain published schedule
- Hires housekeeping and maintenance student and temporary employees. Works with Office Manager to process applications, letters of acceptance, PAFs, timesheets, and other required documents
- Supervises 5-7 recycle and compost student employees
- Works with sustainability staff to conduct annual waste audit and make improvements in campus waste, recycle, and compost infrastructure to improve waste diversion rate
- Trains Facilities student employees on department Accident Prevention, Chemical Hazard Communication, Blood Borne Pathogen, and other safety plans as required by WISHA
5
Experience For Procurement, Facilities & Services Manager Resume
- Ensures that appropriate materials and equipment are being used by the Housekeeping staff for highest quality, maximum efficiency, and reduced environmental impact
- Maintains Asbestos Supervisor certification. Conducts testing for lead and asbestos in advance of maintenance activities
- Skills: Excellent organizational and time management skills, Natural leader and teacher, Ability and desire to work with minimal guidance; Strong initiative, Outgoing and enthusiastic and fun, Strong written and oral communication skills, Detail oriented. Basic Word, Excel, PowerPoint and Service Channel
- Manages, perhaps through subordinate supervisors and/or staff, the coordination of the activities of the Medical Center with responsibility for results, including costs, methods and staffing
- Participate in the selection and recruiting process of new employees for Procurement, Facilities & Services Department
- Ensure efficient resource assignment and consumption
- Set individual & group objectives, targets, guidelines, assess all direct reports and offer continuous feedback to manage performance
6
Experience For Procurement & Facilities & Services Manager Resume
- Build and maintain a team work environment
- Completes the commissioning report for submission to the US Green Building Council (USGBC) and follow up on any additional requirements to achieve LEED certification
- Manages regional/ multi-regional/national vendors for facilities repair and maintenance. Prepares requests for proposal from regional vendors for preventive maintenance contracts. Troubleshoots specific technical issues for the vendors
- Interfaces with Landlords, operations, and waste consultants to improve waste management practices,optimize services, increase waste diversion and recycling of materials in order to reduce financial, operational and environmental impact of waste management
- Experience in similar role and remit
- Subject matter expertise in facilities management and office support operations within a multi-faceted professional services environment
- Provide subject matter expertise in single tenant facilities management methodology and practices
- Subject matter expertise in service center/single tenant facilities management and office support operations within a multi-faceted professional services environment
7
Experience For Facilities Services Manager, South Central Resume
- Manage the contracts for corporate and site level and oversee all the required services are being delivered to specification (security, engineering maintenance, cleaning, catering, heating, lighting, etc.)
- Implement the facilities strategy that creates an environment where employees can contribute to their highest potential, delivering innovative contributions to the business in safe, efficient and most effective way
- Work with suppliers in a business partner relationship to continuously identify improvements to the service provided and areas where savings are made without reducing service quality
- Ensure all site activities meet internal and external legal, HSE, fiscal and compliance requirements and all corporate standards are understood and implemented
- Responsible for preparing and maintaining the site budgets, monitoring spending and accruals
8
Experience For Facilities Services Manager Resume
- Accountable for monitoring and maintaining the delivery of services by suppliers at a site level according to agreed standards
- Review the supplier performance against the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the operations with the supplier and Area and/or Regional Lead
- Drive operational excellence and productivity improvement in the local site management in conjunction with Functional Business Partners and suppliers
- Manage standardize processes and workflow for contractors
- Manage performance output of third party contractors in accordance with KPIs and SOW
- Manage external business relations with community and government agencies
- Periodically visit sites and engage with personnel and clients
- Balance innovation projects to meet annual financial goals
- Liaise with supplier organization, business partners, key internal stakeholders and external contacts to support the smooth delivery of the local operations
9
Experience For Facilities & Services Manager Resume
- Act as a member of the Site Leadership team where relevant
- Oversee all maintenance, installations, capital works and security functions are performed to specifications and are fully compliant
- Contribute to the strategic facility refurbishment plan for G4S Executive and Corrections Victoria approval
- Manage the productivity and output of contractors
- Prepare, review and report on facility budgets, finances, contracts, expenditure and purchases
- Research, lead and develop plans to incorporate environmentally sustainable systems and designs into the facility
- Manage key maintenance related projects for PPP
10
Experience For Senior Regional Facilities Services Manager Resume
- Develop and enhance relationships with all key internal and external stakeholders inclusive of management, contractors, partners and staff
- Manage the maintenance of fully functional and compliant facilities, as well as assist in the annual plan and budget for responsible categories
- Become proficient in knowledge of all PB shop related equipment -- to include, but not all inclusive, refrigeration, HVAC, hot water heaters, doors and locks, grease traps and plumbing
- Knowledgeable of time needed to complete needed repairs
- Assist in vendor post-work verifications and regular vendor performance review
- Manage services of third party contractors, and monitor their performance
- Communicate with customers (operations team) to identify specific and general facility needs to better service the shops
- Match open work orders with warranties
- Responsible for the management and supervision of staff and assignments in a technical area of responsibility within the Facilities Division
List of Typical Skills For a Facilities Services Manager Resume
1
Skills For Facilities & Services Manager Resume
- Project management experience with the ability to develop scopes, briefs, manage and prioritise works and timeframes
- Experience of working within a demanding fast-paced environment to very high standards
- Experience of setting budgets and monitoring financial performance of commercial contracts
- Highly skilled in managing interpersonal relationships with various constituents and a focus on business productivity
- Coordinate and/or perform research and analysis, make modifications, validate and prepare data used to problem solve and make appropriate business decisions
- Knowledge of/skilled with other general facilities-related maintenance, safety and compliance matters
- Strategic/ corporate services/ contract management experience
- Actively manage and review all facilities service contracts to ensure optimal service delivery and cost effectiveness
- Complete review of proposals prior to approval
2
Skills For Senior Regional Facilities Services Manager Resume
- Maintaining and updating "Parts Listings"
- Working with Facilities Specialist - Manage scheduling reports for preventive maintenance programs, and remodel/refresh special projects
- Completing regular tours of the site to monitor Hygiene, GMP and Facilities through Level 1 & 2 audits
- Working with Operations Manager -Match open work orders with warranties
- Working knowledge of applicable regulations, standards, and safety practices
3
Skills For Infrastructure / Facilities Services Manager Resume
- Willing and able to work flexible hours including weekends where required
- Working knowledge of service request systems
- Manage, plan, and/or ensure execution of all space planning issues including internal teammate/building moves and associated reconfigurations or remodeling
- Participation in; renovation scoping process/ portfolio/market planning
- Keen understanding of sourcing/procurement, maintenance and vendor management
- Ensure building security and take appropriate actions as necessary to ensure building and teammate security and safety while on premises
- Participate in and/or support the planning and execution of building-hosted events as needed
- Maintain a working knowledge of the components and terms that make up contracts and lease agreements
- Working knowledge of 24/7 facilities operations
4
Skills For Regional Facilities Services Manager Resume
- Plan, organize and estimate multi-craft industrial and/or commercial building infrastructure repairs and maintenance
- Identify and prepare talents for career progressing within the adidas organization
- Otimize services, increase waste diversion and recycling of materials in order to reduce financial, operational and environmental impact of waste management
- Maintain a working budget and provide monthly budget analysis for all studios
- Ensure appropriate installation of data and voice cabeling (computers and telephones) as needed
5
Skills For Procurement, Facilities & Services Manager Resume
- Provide leadership in the planning and execution of meetings/Events as needed
- Ensure appropriate set-up and take-down as required including technology-related needs
- Manage day-to-day activities within the department including front desk and mail room
- Proactively ensure building maintenance needs are addressed and/or fixed promptly
- Identify and plan prompt corrective action for any issues with building safety or equipment and systems
6
Skills For Procurement & Facilities & Services Manager Resume
- Respond to building emergencies appropriately and immediately
- Oversee and manage the building’s safety and security programs and technology
- Report or document all teammate injuries according to established policy and procedures
- Understand the complexities of owned and leased corporate office space as well as all aspects of property management and landlord responsibilities
- Manage levels of performance and assist with employees’ professional growth by planning and building an effective organization, communicating effectively, coordinating with others, maintaining employee morale, motivating, recognizing and rewarding employees, coaching and developing employees and engaging in self-development
- Prepare and oversee the budget and operating plan for the Facilities Service Department
7
Skills For Facilities Services Manager, South Central Resume
- Coordinate and provide solutions to a wide variety of requests from all levels within the corporation including but not limited to mechanical, electrical, furniture, ergonomics, conference room administration, and property management within appropriate timeframes while maintaining effective relationships
- Act as the primary point of contact for escalated service issues from customers (internal and external) and negotiate these issues to a mutually beneficial conclusion while considering the impact on cost and customer satisfaction
- Maintain the tracking and monitoring of all service requests for purposes of analysis, monthly reporting and troubleshooting utilizing CMMS (Computerized Maintenance Management System)
- Experience working with automated tracking systems, including mail systems
- Knowledge of purchasing, supply ordering, and equipment repair
- Ensure all service requests are addressed and/or resolved in a timely manner
8
Skills For Facilities Services Manager Resume
- Assist other operational departments as it relates to maintaining operational enhancements and resolution of service requests and operational issues as required
- Supervise and manage all aspects of the Facilities Service Request Team members
- Overall project management to ensure execution of initiatives as required
- Support Operations in process gaps
- Experience managing contracts and supplier contracts in relation to the provision of services to the site, including the related service level agreements and key performance indicators
9
Skills For Facilities & Services Manager Resume
- Excellent leadership skills with an ability to manage a team and stakeholders
- Able to work legally in the USA without current or future sponsorship
- Experience in facilities management inclusive of building services, assets and their systems, including security systems, fire systems, electrical, mechanical and building intelligence
- An understanding of contract management principles including procurement frameworks, developing supporting documentation, management of suppliers and reporting requirements
- Proven ability to manage in a highly pressurized environment
- General supervisory or management experience in facilities management, project management, construction or a related field
- Experience employing project management principles and systems including: scoping, estimating, planning, budgeting, controlling, implementing, and change management
- Maintain comprehensive knowledge of bargaining unit contract(s) applicable to assigned personnel and manage work within the bounds of the contract; communicate information to assigned workers on working conditions, professional development, career opportunities, and compensation
10
Skills For Senior Regional Facilities Services Manager Resume
- Working Knowledge of OSHA requirements, technical safety
- Broad knowledge of California Building Codes, NFPA requirements, and industry standards /practices in the Facilities Maintenance arena. Extensive experience and knowledge of building maintenance and repairs, and crafts including carpentry, HVAC, electrical, plumbing, roofing, general maintenance and labor, etc
- Excellent verbal and written communication skills and the ability to communicate clearly over telephone and two-way radio
- Use computers effectively for record keeping and communication; ability to quickly write presentable reports and memoranda on computer
- High organization, time management, prioritizing and the ability to handle a complex, varied workload
- Solid managing commercial contracts in a blue chip organization
- Experience of working within a facilities services environment
List of Typical Responsibilities For a Facilities Services Manager Resume
1
Responsibilities For Facilities & Services Manager Resume
- Direct the Facilities Services help desk to effectively address work requests submitted by NSC staff
- Partner effectively with the Customer Service team, Finance & Administration Directors and other staff in the NSC as appropriate
- Assign resources and manage priorities; communicate issues and status with team(s) proactively
- Experience in facilities, maintenance or relative field
- Ten years of facility operations and maintenance experience with at least five of those years in a management position of a large healthcare facility
- Experience with placement and physical installation of artwork
2
Responsibilities For Senior Regional Facilities Services Manager Resume
- Demonstrable, successful project management experience
- Responsible for the development of budgets and spend plans within immediate organization(s)
- Collect, analyze and communicate technical information to facilities management
- Develop procedures and work processes to improve operations and worker safety. Recommends changes to policy and establishes procedures that affect immediate organization(s)
- Ensure Laboratory safety practices, processes, and procedures are appropriate for technical and safety related work practices associated with the type of work performed by immediate organization(s)
- Ensure the implementation of the Division Integrated Safety Management (ISM) Plan including the five core functions: 1) define scope of work, 2) assess task-related and area-based hazards, 3) implement controls, 4) conduct work within controls, and 5) provide feedback and improvement
- Ensure staff acquire and maintain required qualifications to meet work demands and safety requirements
- Provide leadership for Laboratory and Division process improvements and other initiatives; serve as a change agent ensuring both upward and downward communications to facilitate success
3
Responsibilities For Infrastructure / Facilities Services Manager Resume
- Communicate and reinforce clear performance expectations for assigned personnel; provide routine feedback as well as coaching for assigned workers, conduct performance appraisals, and administer discipline
- Develop and implement policies and procedures to clearly describe and improve work processes
- Maintain a quarterly business review process with all suppliers
- Ensure that studio meet premium standards represented of the Orangetheory Fitness brand standards
- Inspect buildings’ structures to determine the need for repairs or renovations
- Work as a liaison with all property managers to ensure building maintenance, safety and insurance requirements. Including parking space allocation for staff members
- The ability to lift more than 50lbs and stand for periods of time
- Provide project management as necessary
- Determine resource requirements and work with managers to allocate appropriate resources to projects
4
Responsibilities For Regional Facilities Services Manager Resume
- Manage department budget; provide monthly reports of expenditures/variances to the position manager
- Participate in the development and periodic revision of policies and procedures with Manager and/or leadership team
- Ensure building needs, environmental issues, and maintenance are managed proactively on 24/7 basis to ensure goals are met and building operations run smoothly and within expectations
- Ensure equipment and supplies are maintained proactively to meet building standards and teammate expectations including but not limited to mechanical systems such as HVAC, elevators, exterior maintenance managed as needed, etc
- Conduct vendor and contract negotiations to maximize company resources and achieve established goals
- Ensure requirements definition, plan development, resource monitoring, project tracking/reporting, budget management, and risk management are addressed proactively
- Provide teammate management for direct reports
5
Responsibilities For Procurement, Facilities & Services Manager Resume
- Review and approve time cards of all teammates as required
- Understand basic wage and hour laws, federal, state and local laws and regulations and apply consistently
- Oversee all teammate employment areas such as hiring, promoting, job performance evaluations, professional development, on-the-job training, teammate satisfaction surveys, and disciplinary actions with appropriate approvals
- Communicate proactively regarding DaVita opportunities and programs including but not limited to Triple Crown and We Are Here Awards
- Maintain teammate records to include written performance evaluation of direct reports; maintain records in compliance with DaVita policy and any applicable laws
- Read, understand and follow DaVita patient and teammate policies and procedures
6
Responsibilities For Procurement & Facilities & Services Manager Resume
- Special projects as assigned by Director and/or company leadership
- Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results Supports the implementation of company programs to ensure the success of the Company
- Manage Suppliers that support site services including: Mail, Shipping, Receiving, Food Service, Vending, Coffee, Plants, Janitorial, Copiers, Confidential Shred, Landscaping, and Water
- Monitor performance of Suppliers through the Supplier Review Process
- Reviews bids and executes capital projects to completion
- Manages new store turnover processes and service warranty contracts
- Monitors equipment performance and evaluates service warranty issues for capital equipment
7
Responsibilities For Facilities Services Manager, South Central Resume
- Manages regional/ mutli regional/national vendors for facilities repair and maintenance
- Prepares requests for proposal from regional vendors for preventive maintenance contracts
- Troubleshoots specific technical issues for the vendors
- Manages repair and maintenance and capital budgets
- Tracks and analyzes budgets and makes recommendations for action
8
Responsibilities For Facilities Services Manager Resume
- Provides reports to operations management on status of respective capital projects
- Manages the retail equipment service program
- Establishes service levels for stores, equipment technicians, contractors and vendors
- This involves but is not limited to verification that systems are designed, installed and calibrated to operate as intended. Systems include, but are not limited to HVAC, lighting controls, water heaters and fans
- Manage vendors who oversee café and business service operations, effectively control all sites to achieve operational efficiency
- Guide and manage all GREF related programs, contract negotiations, prepare and approvals of budgets, change orders, procurement and contracts, schedules and subcontractors
9
Responsibilities For Facilities & Services Manager Resume
- Work with Amazon legal and procurement to establish priorities and create/implement strategies for generation of savings through harnessing economies of scale and direct negotiation with suppliers
- Manage shipping and receiving programs for all sites – review current standards, access and recommend new business practices in order to increase efficiencies using third party vendor
- Work with FM vendor management team to oversee janitorial operations program at various sites. FM vendor to oversee janitorial operations program at various sites
- Oversee management of employee shuttle program for various sites in conjunction with vendor partners
- Direct the Facilities Services function
10
Responsibilities For Senior Regional Facilities Services Manager Resume
- Hire, supervise, and evaluate Facilities Services staff
- Develop annual and long-range plans with measurable objectives
- Raise an agreed-upon amount of personal financial support
- Ability and commitment to work in a diverse team environment
- Reside in Madison vicinity
- Professional certificate or credential in Facilities Management (i.e. IFMA FMP, BOMI FMC, AFE CPMM, etc.)
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