Field Quality Engineer Resume Sample
Kevon Jacobi
4518 Leta Extensions,
Houston,
TX
+1 (555) 646 5166
Work Experience
Field Quality Engineer
10/2015
-
PRESENT
Philadelphia, PA
- Prepare and present metrics associated with quality trends and related improvements within the supply base. Prepare progress reports, program reviews as needed, to assure the highest quality and cost effectiveness from the suppliers
- Providing Rider Care teams with solutions to issues riders are facing. Getting riders back on bikes as quickly as possible
- Close collaboration with suppliers to reduce warranty costs & volume
- Collaboration with design teams to influence future product
- Field Issue investigation and resolution
- Anticipates and responds to fab issues including communicating with CE’s in other locations. Drives corrective processes through key stakeholders (PBG, Customer Spec owners, ECO owners, GPS, etc.) or escalates as appropriate. Communicates findings to others and provides suggestions to improve checklists and procedures. Participates in customer meetings and escalations
- Responsible for closing Quality related complains at customers. Taking ownership to close issues through understanding expectations from customers, interpreting customer’s requests appropriately and interface with internal stakeholders
- Review BOM’s and purchase orders for errors
Nexperia Field Quality Engineer
02/2011
-
06/2015
Phoenix, AZ
- Be the customer’s key contact and interface for all quality and reliability related aspects
- Full ownership of the assigned Customers in terms of achieving the FQE specific targets
- Negotiate with key supplier personnel in order to prioritize Raytheon’s needs
- Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs. Participates in audits
- Reduces qualification cycle time and cost while still meeting quality performance requirements
- Work with NXP’s customers on solving customer quality problems related to NXP’s products with focus on automotive microcontrollers and microprocessors
- Analyze and assess jointly with the customer the reported problem. Provide technical support in the EMEA region to characterize NXP parts behavior in the Customer’s failing module, either at customer premises or in the Munich Field Failure Verification (FFV) Lab
- Provide customer specific quality and applications information back into NXP’s quality, reliability, engineering, and manufacturing needed for ongoing product and process improvements
Education
Missouri University of Science and Technology - Engineering Education Center
2005 - 2010
Engineer's Degree in Electrical Engineering
Professional Skills
- Excellent communication and interpersonal skills in working with various internal functional groups as well as customers
- Strong Communication skills to deal with wide range of functional peers as Engineers, Technical Service and SW team
- Troubleshooting/debugging skills in embedded automotive systems (SW and HW)
- Very good Japanese and English skills (conversation, writing and reading)
- Computer skills: 3-D CAD, Microsoft Project, Word, Excel, PowerPoint, flow charting software like Visio etc. Charts or other quality tools for reporting
- Good written and verbal communication skills, including executive presentations
- Formal problem-solving skills (5WHYs, 8D, fishbone, PPS, etc)
How to write Field Quality Engineer Resume
Field Quality Engineer role is responsible for software, english, reporting, compensation, finance, training, database, procurement, wireless, manufacturing.
To write great resume for field quality engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Quality Engineer Resume
The section contact information is important in your field quality engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Quality Engineer Resume
The section work experience is an essential part of your field quality engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field quality engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field quality engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Quality Engineer resume experience can include:
- Excellent communicator at all levels with strong technical report writing skills and the ability to remain calm and clear headed in critical situations
- Strong technical knowledge and vehicle fault diagnosis skills and understanding of Automatic Transmission operating principles
- Experience working with product warranties and analyzing warranty data
- BS or equivalent in an engineering or science discipline with 5+ years of experience
- Demonstrated ability in Corrective Action Problem Solving Process (8D, 5-why, Fishbone, etc…), Six Sigma methodologies, and Lean principles
- Direct experience with electronics assembly and test, including SMT process
Education on a Field Quality Engineer Resume
Make sure to make education a priority on your field quality engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field quality engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Quality Engineer Resume
When listing skills on your field quality engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field quality engineer skills:
- Good organization and project and time management skills
- Excellent verbal and written communication skills with internal and external customers essential
- Advanced Oral/Written English communication skills
- Customer communication skills (written and verbal)
- Prior experience with Automotive OEM or Tier1 customer management
- Korean language skills
List of Typical Experience For a Field Quality Engineer Resume
1
Experience For NPI Mfg & Field Quality Engineer Resume
- Extensive automotive engineering experience and knowledge of car industry practices at manufacturing plants
- Experience of Quality reporting and processes e.g. 8D report process
- Manage multiple projects at the same time, prioritize, and possess a sense of urgency
- Experience with inspection technologies for QA purposes
- AS9100 (First Article Inspection) experience
- Electronic assembly (PWA/ PWB Assemblies) Inspection Experience
- Previous experience with Automotive Infotainment and Audio Systems
- Play an active role in the ZF Quality team processes, delivering total Quality Assurance to the customer
- Perform testing to include areas of performance, data integrity, system power characterization, thermal characteristics, and firmware download capability
2
Experience For Nexperia Field Quality Engineer Resume
- Work in a dynamic and flexible teamwork environment
- Collaborate on test case creation for new Amazon digital devices with focus on IP, Wi-Fi and 3G/LTE technologies
- Work with Field Services and Manufacturing representatives or other professional and technical personnel at commercial, industrial and other establishments to support AERCO/Watts Water products field performance assessment and improvement
- Develop field reliability metrics and maintain performance data for Management review
- Provide technical support in the form of strategic performance and reliability practices such as failure analysis, suggested technical repair procedures, reliability improvements, PM optimization, etc
- Work closely with Value Streams and Engineering teams to assure common understanding of issues and drive material, process, and design improvements to optimize field performance of all company Products
3
Experience For Seniro Field Quality Engineer Resume
- Establish and maintain knowledge of company processes, techniques, tools, materials, machines and equipment
- Supports Harman Production facilities as the primary customer on-site contact for any product quality related issues
- Provide monthly quality reports required by Harman plants and customer
- Initiate preliminary investigation of suspect products reported at customer global locations
- Dispute any discrepancies with the customer until quality records reflect accurate results
- Present 8D to the customer for the closure of the issue, and ensure customer records are accurate with final PPM, and dispute any discrepancies with the customer until quality records reflect accurate results
- Initiate, implement, and drive containment actions at the customer location, including training and supervision of inspectors of sort and rework methods, acceptance criteria, part marking, and part tracking
- Assist customer with functional tests, flashing, debugging, and validation of Production parts
4
Experience For Field Quality Engineer Resume
- Establish a clean point at the customer location, communicate clean point to all involved organizations including the customer
- Coordinate the segregation and disposal (scrap, ship back to manufacturing plant and/or rework) of the faulty or suspicious product
- Monitor quality leading indicator KPI data, work proactively to maintain positive trends
- Support product launch activities and product trial runs at the customer location
- Provide technical support for the customer directed by Harman Development activities
- Responsible for the development, implementation, and maintenance of the warranty management process as aligned with GKN and customer requirements
- Responsible for collection and analysis of customer warranty data and Key Performance Indicators (KPI’s). Define and maintain warranty database
5
Experience For NPI Mfg & Field Quality Engineer Resume
- Coordinate with customer to retrieve parts that failed in the field either from customer warranty centres or directly from customer sites
- Lead the parts return investigation with support from cross functional team to establish root cause and liability
- Provide timely reporting of the part return investigation results to the customer and conclude liability. Retain appropriate documented information and warranty parts as evidence of analysis
- Engage in regular customer meetings to develop working relationship. Review current warranty performance and agree/modify liability rates based on warranty parts analysis
- Track warranty costs and collaborate with finance team to identify ‘Ordinary costs’ and ‘Extraordinary costs’. Review warranty economic impact and make appropriate provisions
- Ensure all supporting documentation and failure reports are recorded, to ensure failure mode reporting and 8D Quality assurance processes are optimised
- Provide competent and professional technical support to ZF and the customer, supporting ZF Automatic Transmissions
- Monthly reporting & maintenance of relevant databases and statistics
- Develop warranty improvement roadmaps to meet customer and business objectives. Utilize and modify roadmaps when appropriate
6
Experience For Nexperia Field Quality Engineer Resume
- Undertake training when identified to improve business capability and allow for changes in technology and quality requirements. Continuously improve field quality sub function
- Create analysis for TOP warranty issues work (including Weibull estimates for predicted failure rates)
- Analyze failure (warranty) data to guide AGCO's Field Service Agenda
- Create heat maps of machine failures to enable continuous product reliability improvement
- Create and analyze claim rate and cost of repair data
- Lead the Field Quality Alert process and all related activities
- Build relationship with Customer Service and support efforts to provide great hospitality
- Lead root cause investigation & corrective action implementation on field related quality issues
- Work closely with Product Quality Engineers and Supplier Quality Engineers to identify the root cause and provide solutions
7
Experience For Seniro Field Quality Engineer Resume
- Coordinate audits of products in global warehouses
- Assist in local audits and reworks activities as needed. Generate warranty and other reports as needed
- Strive to reduce warranty costs
- Initiate continuous improvement for the company, Quality department, and relative processes and products
- Manage given metrics for product and other applicable business objectives
- Proficient in common Quality tools such as CAPA, 8D, DMAIC, PPAP, ISO9001
8
Experience For Field Quality Engineer Resume
- Driven, dynamic leader who takes initiative and drives accountability
- Carry out dealer support visits, diagnosis activities and permissible repairs
- Bridge the gap between the quality and technical support organizations
- Bridge the gap between the design and factory teams to ensure there is end-to-end product coverage for customer issues
- Able to manage testing for drive and system qualification; triage failures, drive resolution with engineering, analyze test data, ensure results meet system requirements and review with customers
- Collect device power measurements, IOPS and MBPS metrics for different I/O transfer sizes
- Analyzes complaint data, gathers additional data as needed, and partners cross functionally to share feedback to the development and manufacturing teams on potential product improvements, product defects, and safety evaluations, and resolves complaints
- In-depth knowledge of materials and components used in the construction of systems and printed circuit boards and subassemblies
9
Experience For NPI Mfg & Field Quality Engineer Resume
- Knowledge of design engineering (e.g., analog circuit design, digital circuit design, digital integrated circuit design, etc.) for systems and printed circuit boards
- Design tests, evaluate results and recommend solutions to improve the processes associated with SMT and optical manufacturing
- Understand and follow verbal and written communication
- Travel 50% (domestic)
- Knowledge of Hyundai and Kia Group Standards
- Operation and development of warranty management systems
- Knowledge of customer standards and requirements
- Experiment analysis such as MSA
- Six Sigma methods knowledge
10
Experience For Nexperia Field Quality Engineer Resume
- Draw conclusions even with incomplete data
- Participates or leads teams to provide quality input for the development, manufacture and procurement of a variety of mechanical products and assemblies
- Knowledgeable in inspection techniques
- Identifies design or product acceptance equipment issues and works to resolve issues with owners
- Monitors supplier quality metrics, levels, and trends and initiates actions to drive improvement
- Provides technical consultation to management and others on supplier or process issues
- Keeps management informed on projects, activities and accomplishments and provides lessons learned to the SSC, quarterly
List of Typical Skills For a Field Quality Engineer Resume
1
Skills For NPI Mfg & Field Quality Engineer Resume
- Skilled in automation and test scripting using Java, Shell scripting, Python, Ruby On Rails, or other programming languages
- Experience interfacing and negotiating with customers is required
- Experience with core quality tools, including SPC, PPAP, DFMEA and PFMEA
- Experience working in a Quality Function
- Experience/training with ISO/TS 16949 systems
- Experience conducting RCFAs (root cause failure analyses) on products
- Able to align to the existing organizational vision on how to drive the customer experience
2
Skills For Nexperia Field Quality Engineer Resume
- Extensive knowledge/experience in design and/or troubleshooting in HDD or Systems
- Drive outstanding customer experience and continuous improvements activities and results for cloud system customers
- Experience in the automotive industry manufacturing and assembly environment
- Excellent knowledge of advanced data analysis methods and tools is requirement
- Excellent knowledge in microcontrollers and microprocessors architectures and applications
- Develop and establish a close and strong relationship with customer key contacts
- Skilled in basic quality problem-solving tools, 8D, 5-why, Pareto Analysis, Cause & Effect Analysis, Risk Analysis
- Team oriented self-starter with strong leadership
- Skilled with MS Office Software, Outlook, Word, Excel, Powerpoint
3
Skills For Seniro Field Quality Engineer Resume
- Experience with automotive quality systems
- Define the methods and procedures for effective warranty part analysis
- Engineering knowledge in product design, fuel systems management, combustion performance, manufacturing processes, and troubleshooting
- Working knowledge of vehicle bus systems (CAN, MOST, I-bus) along with supporting analysis tools (Canoe, MOST-Optolyzer, and Ediabas)
- Being a single point of contact for a customer regarding product and technical issues and associated improvements
- Identifies and takes action to eliminate tooling, gaging and process acceptance issues identifying any systemic issues across the supply base
- Support activities focused on post launch monitoring including warranty data monitoring, field issue resolution, product audits, dealer surveys
- Ensures that processes for specifying and executing field quality analysis actions are adequate to ensure the expectations of all key stakeholders are met
- Background in Electronics, Electrical Engineering and/or Industrial Engineering
4
Skills For Field Quality Engineer Resume
- Willingness to travel 10% throughout North America (including Internationally)
- Be a technical leader to work with global FQE team on FFV tool using and development
- Be a technical leader to support regular customer review meeting
- Work in both office and manufacturing environment
- Monitor and coordinate the different sub-system feeders to this process such as complaint handling, RGA output, Claims, Sales, and regulatory submissions
- Knowledge of HW and SW, and HW-SW interactions in design and testing
5
Skills For NPI Mfg & Field Quality Engineer Resume
- Knowledge of Networking and Network infrastructure design and analysis
- Capability to design and execute HW testing solutions
- Capability to develop, design and implement SW driven testing, test-suites and test applications for routine test-tasks
- Capability to work with product owners and architects on new solutions for cross-functional and integral system testing
- Self propelling and eager to learn in a dynamic environment
6
Skills For Nexperia Field Quality Engineer Resume
- Structured and well documented approach in analysis and reporting
- Independent and accurate working mentality
- Capability to adapt to a fast-changing multi discipline environment
- Knowledge of electrical PCB assembly, ICT, functional test, product assembly, and lean manufacturing
- Establish and maintain professional working relationships with all levels of staff, clients, and the public
7
Skills For Seniro Field Quality Engineer Resume
- Interpretation of drawings and technical specifications (including GD&T)
- Present and visualize data in a way that it supports decision making
- Identify opportunities to improve the supplier base by identifying where Supplier Development activities would provide benefit
- Provide expertise to complex customer problems; driving customer quality, and technical support plans in tandem
- Assist with product transitions from development to manufacturing
8
Skills For Field Quality Engineer Resume
- Knowledge in C and/or Assembler programming
- Knowledge of analog and digital measuring techniques
- Travel within India and in surrounding countries and test for multiple days. (up to 50% travel could be required)
- Travel within Australia and in surrounding countries in APAC for multiple days (up to 50% travel could be required)
- Model the company’s business goals for quality and customer focus by successfully fulfilling the role of a functional team member
- Model the company’s business philosophy by demonstrating respect for coworkers on a daily basis
9
Skills For NPI Mfg & Field Quality Engineer Resume
- Work daily with HBAS program team to handle system and manufacturing issues
- Confirm failure mode of product using A-B-A process
- Base understanding of APQP and PPAP requirements
- Assist engineering in reliability risk predictions based on warranty data analysis
- Analyze data for Early Warning Team work
10
Skills For Nexperia Field Quality Engineer Resume
- Create monthly product health reports for local OPC and Managers Meeting
- Support our finance in POS rate estimation and warranty campaign planning
- Help in problem solving of field issues through deep failure analysis
- Work with R&D team to create maturity metric (esp. SW metric) for decision making in launch/gate reviews
- Coordinate efforts with Quality Project Manager to address non-conforming materials in the distribution centers
- Basic metric reporting
- Willingness to travel 50% of the time locally
- Willingness to work in an office in (Montgomery, AL and West Point, GA)
List of Typical Responsibilities For a Field Quality Engineer Resume
1
Responsibilities For NPI Mfg & Field Quality Engineer Resume
- Travel (50-75%) is required
- Streamline, create or improve processes to ensure compliance and or to meet stakeholders expectations
- Own assigned procedures and review, revise and release as required
- Identify gaps and provide solutions to close gaps
- Create and perform Daily Management
- Improve data analysis and output
- Able to stretch to close issues with a sense of urgency and participate in customer issue triage in global locations
2
Responsibilities For Nexperia Field Quality Engineer Resume
- Occasional travel to customer sites and factory locations (~10%)
- Comprehensive knowledge of 2U12, 2U24, 4U24 and 5U84 chassis, controllers and interfaces
- Prepares key documents such as various Post Market Surveillance internal reports. Continuously track new product quality and provide ongoing information to the BU
- Provides recommendation for quality improvements including but not limited to: CAPA, Change Request, SCAR, Risk Assessment
- Provides relevant feedback and insights from customers to development/engineering teams to ensure learning from previous projects are captured, synthesized and made available for next project teams
3
Responsibilities For Seniro Field Quality Engineer Resume
- Participate in Root Cause Analysis, and project improvements
- Communication to global counterparts
- HBO level in electronics or Computer Science
- Analyze components and system
- Knowledge of Excel, office and data analysis
- Sufficiently proficient in English
- ASQ certifications (CQA, CQE, CQM)
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