Field Services Technician Resume Sample
Izabella Heathcote
557 Abner Springs,
Los Angeles,
CA
+1 (555) 173 0856
Work Experience
Senior Field Services Technician
05/2017
-
PRESENT
Phoenix, AZ
- Based on written installation or service order, installs or repairs service at customer site including cross-connecting, splicing and installing wire, outlets, jacks and other related hardware as needed
- Based on installation instructions or service orders, installs, maintains and/or services Integra Telecom CPE to include but not be limited to
- Maintain various types of DC power plant equipment. Keep EarthLink power plants and emergency AC generators functioning within specifications
- Keep office clean and secure at all times. Operate within and support all Earthlink Company policies and procedures including dress code and vehicle operating policy
- Responsible and accountable for maintaining all company equipment to be operational at all times
- Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology
- Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction
Field Services Technician
02/2010
-
02/2017
Houston, TX
- Defines scope, plans and deliverables for assigned projects
- Collects, identifies, defines and organizes detailed user and information
- Repairs, maintains, and replaces a variety of equipment
- Performs manual snow removal and salting in all weather conditions as needed
- Perform all assigned work so as to ensure the safety of the building’s tenants and the continuous operation of the site(s)
- Coordinate contractor, tenant and management approvals for work orders that require the use of an outside contractor
- Be responsive to tenant complaints in the areas of safety, plumbing, mechanical, electrical and environmental needs through assignments
Field Services Technician Co-op
06/2006
-
08/2009
Detroit, MI
- Ensure the cleanliness and appearance of site(s), shops, break room, bathroom, and office floors
- Be responsible and check for cleanliness, upkeep, visible problems and maintenance of assigned vehicles
- Work with engineers on all projects and follow up when needed
- Assist with large events, charity work, and projects
- Work in the field on vacant and occupied buildings
- Follow all safety regulations when using equipment
- Use articulated lifts, scissor lifts, fork lifts, power washers, trailers, company vehicles, and electric cars
Education
Colgate University
2001 - 2006
School's Degree in Computer Science
Professional Skills
- Demonstrated ability to analyze and resolve complex hardware and software problems that require in-depth troubleshooting skills to determine root cause
- Proven problem solving and investigative skills
- Strong PC Hardware troubleshooting skills related to PC and laptops, printers and monitors
- Demonstrates data modeling skills, e.g. normalization, star schema, and the vault
- Excellent technical and business verbal and written communication skills
- Strong oral and written communication skills to interact with non-technical customers as well as technical I.S. staff and vendors are required
- Demonstrate effective communication and organizational skills
How to write Field Services Technician Resume
Field Services Technician role is responsible for customer, technical, reporting, documentation, modeling, microsoft, troubleshooting, windows, telecommunications, security.
To write great resume for field services technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Services Technician Resume
The section contact information is important in your field services technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Services Technician Resume
The section work experience is an essential part of your field services technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field services technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field services technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Services Technician resume experience can include:
- Excellent customer service/customer interaction skills
- Exhibit strong written, organizational and verbal communication skills
- Excellent time management and reporting skill
- Effectively support and manage the technical needs of executive-level end users
- Printer/copier repair experience or 1-5 years electromechanical experience
- Effectively document support procedures
Education on a Field Services Technician Resume
Make sure to make education a priority on your field services technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field services technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Services Technician Resume
When listing skills on your field services technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field services technician skills:
- Excellent technical support, diagnostic, and troubleshooting skills
- Demonstrated experience developing, documenting, training others to follow, adhering to, and improving technical and business processes
- Exceptional communications and documentation skills for trouble shooting and trouble ticket handling
- Proven project experience utilizing data and settings migration, imaging, application installation, and technologies
- Good knowledge of Radio and Microwave equipment, and good understanding of alarms and troubleshooting
- Problem determination and trouble-shooting skills
List of Typical Experience For a Field Services Technician Resume
1
Experience For IT Field Services Technician Resume
- Professional telephone and customer service skills
- Experience with system monitoring, assessment and reporting tools
- Coordinate with IT team to ensure all resources are properly configured prior to studio open, including but not limited to
- Coach and mentor less experienced technicians
- Help desk/desktop support experience
2
Experience For Senior Field Services Technician Resume
- Preference is given to candidates with experiences in Field Operation, implementation and integration of base stations and microwave equipment
- Information Technology project implementation exposure with 2 year’s technical systems experience
- Information Technology project implementation exposure with 5+ year’s technical systems and 2+ years of technical support experience
- Experience with electronics and electromechanical devices required
- Technical Help Desk with system support experience
- Information Technology project implementation exposure with 5 year's technical systems experience
- Demonstrate use of various hardware devices and software applications as requested by the end user community
3
Experience For Lead Field Services Technician Resume
- Information Technology project implementation exposure with 4+ year’s technical systems and 1+ years of technical support experience
- Sets up and operates all electronic test equipment to maintain, repair, and troubleshoot sub-assemblies and assemblies
- Information Technology project implementation exposure with 5 year’s technical systems experience
- Identifies and resolves complex technical issues and/or researches and recommends effective solutions
- Serves as a mentor for less experienced technicians
- Operate small equipment such as forklifts, man lifts, pumps etc
4
Experience For Field Services Technician Co-op Resume
- Know, understand, incorporate and demonstrate the companies Mission, Vision and Values in behaviors, practices and decisions
- Demonstrable experience with information technology and how information technology supports business objectives
- Excellent communication ability required
- Set priorities and ensure customer needs are met
- Experience with electromechanical diesel technology
- Previous maintenance experience
- Communicates in a professional and effective manner with facility personnel, co-workers, regulators, external customers and management
- Working knowledge of test equipment, including voltmeters
- Driving required for this Zone Service Area
5
Experience For Technical Field Services Technician Resume
- Typing ability to complete forms electronically
- Working and formal knowledge of electrical and mechanical equipment is required
- Working with assembly, sub-assembly and individual parts drawings
- Willing to work extended hours and weekends as required by project demands
- Programming of subscriber devices (Mobile Radios, Portable radios, SCADA products, MS based computer consoles)
6
Experience For Ambulatory Field Services Technician Resume
- Serving as liaison to various departments within Chipotle to provide assistance and access to information from a restaurant
- Building and maintaining a shared knowledge base for problem resolution
- Execute manual tasks such as lifting up to 50 lbs., sitting for long periods, working in tight spaces, climbing stairs, and bending
- Perform onsite cabling tasks, including cable runs, terminations, installation, and troubleshooting
- Provide application deployment, including failed deployment troubleshooting, light application packaging work or additional research based on end-user requests
- Performs accurate and timely tracking and reporting on activities utilizing SAP and other software tools
- Serve as change agency by stimulating, communicating and institutionalizing business initiatives
- Perform root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams
- Install New Warehouse Racking and Re-arrange Existing Warehouse Racking
7
Experience For Industrial Field Services Technician Resume
- Passionate about the challenge of working on a network "puzzle" and enthusiastic about finding and educating a customer about a simplified solution
- Coordinate installation of low volt wiring according to plan provided by CPY Design
- Provide weekly reporting on the status of upcoming studios
- Serve as the primary escalation point when a studio is experiencing recurring issues
- Accurately tracking and maintaining site facilities and other support documentation of areas
- Assist transportation group by completing waste pickups utilizing commercial vehicles as required
- Successfully completes instrumentation training at Baxter training facility
- Work with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field
8
Experience For Wind Field Services Technician Leader Resume
- Provide service and customer support during field visits or dispatches, representing the client's IT in a professional and businesslike manner
- Contribute to the knowledgebase through research of articles, training courses attended, on the job learning, etc
- Comprehensive understanding of rules and regulations, including venue specific policies, within assigned jurisdictions
- Perform functionality training for new gaming/lottery equipment and related software to internal and external customers as needed
- Follow customer service best practices during phone and email communications while following information security policies
- Knowledge of local area network computing, including Ethernet, Cisco, Windows, and TCP/IP
- Support Third Party partners performing repairs in existing restaurants and installs of IT systems at new restaurants and remodels
- Advanced knowledge of Windows 7 and 10, Office Suite—2010 through O365, and Microsoft networking
- Capable of supporting Android and iOS mobile devices
9
Experience For BMS Field Services Technician Resume
- Maybe responsible for operating company vehicle
- Suitabile for field work and working at heights
- Visit each department starting with front-end registers, meet with head cashier for any updates or issues
- Provide problem tracking and trend analysis
- Help users with systems authentication/logon issues and procedural requirements for saving data/files
- Compliance related training and follow through
- Participate in data backup and restore activities and systems monitoring
- Provides ongoing feedback/communication to LSC and team members
10
Experience For Field Services Technician, Secret Clearance Resume
- Administer systems including Windows Server, Active Directory, SQL Server
- Exposure and understanding of Acme Superior Service objectives
- Support a large scale full motion video architecture and proactively respond to and fix issues with the application portal and networking backbone
- Utilize network related protocols and services as well as LAN/WAN implementation and troubleshooting
- Disassemble and reassemble printing devices to successfully repair
- Certification in print devices such as HP certification or other printing devices
- Coordinate timely purchasing with multiple vendors of equipment necessary for a new studio
- Coordinate timing changes driven by construction delays
List of Typical Skills For a Field Services Technician Resume
1
Skills For IT Field Services Technician Resume
- Experience effectively collaborating with other functions (e.g., executives, facilities, operations, and external partners)
- Well-developed technical report writing skills
- Experience troubleshooting, repairing and supporting the following (or similar)
- Strong understanding of computer basics including Microsoft Windows Operating Systems, Microsoft Office, network connectivity and communication protocols
- Experience installing, configuring, and supporting core IDF switches, network ports, and switches
- Experience with system monitoring, assessment and reporting tools
- Thrives in a fast-paced environment and can prioritize in addition to multi-tasking while working under multiple deadlines
2
Skills For Senior Field Services Technician Resume
- Experience in supporting VOIP, video conferencing
- Experience in training & demonstrating new technologies to an audience
- Experience with web based technologies, Linux/Unix operating systems and generating DB queries
- Strong ability to develop technical understanding of products, building science, and internal processes
- Experience logging and processing tickets
- Previous experience in chemical handling, transferring, and waste management an asset
- Experience and proficiency with common operating systems (Windows and VMware, as well as some Linux) and/or with network management
3
Skills For Lead Field Services Technician Resume
- Experience troubleshooting IT issues
- Experience supporting MS Server environment
- Experience and proficiency with common operating systems (Windows and VMware, as well as some Linux) and/or with network management
- Travel and a valid driver’s license with a satisfactory driving record
- Experience successfully working remote ideal
- Experience providing technical support
- Experience with Microsoft Windows OS (7,8,10) Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting
- Experience in a desktop support position, including help desk and a microcomputer environment
- Experience in workstation hardware installation, upgrades, and testing
4
Skills For Field Services Technician Co-op Resume
- Experience troubleshooting basic computer and PC related network issues
- Experience working in a team-oriented, collaborative dynamic environment
- Knowledge of information technology and experience relating to information technology issues and problems
- Experience working in a remote capacity
- Assist less experienced peers on ticket resolution and troubleshooting as needed
- Experience with troubelshooting electronic or pneumatic systems
5
Skills For Technical Field Services Technician Resume
- Experience with configuring software on computers
- Experience with SLA’s and service call tracking systems, Remedy, Track-IT or ServiceNow
- Experience with PC systems, related peripherals, common software programs, and Operating Systems
- Experience with structure cabling
- Experience with Microsoft Windows OS, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting.
- Experience servicing equipment
- Experience with MS Office 365, SCCM, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting
6
Skills For Ambulatory Field Services Technician Resume
- Experience with Microsoft Windows OS, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting
- Additional industrial education and experience would be an asset, such as H2S Alive, First Aid Training, Fall Protection Awareness etc
- Experience with Windows 10, MS Office 365, SCCM, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting
- Telephony and Data Installation Experience 2 or more Years
- Experience supporting MS Server environment
- Demonstrated knowledge of Windows XP and 7
- Strong dexterity and hand-eye coordination
- Experience in Active Directory Management best practices
7
Skills For Industrial Field Services Technician Resume
- Prioritizes and plans work activities. Uses time efficiently
- Confirms and prioritizes project plans and deliverables with the customer
- Confirms and prioritizes project plans and
- Able to work at heights of 20-25 ft and operate Lowe’s supplied lifts
- Able to work at heights of 20-25 ft. and operate Lowe’s supplied lifts
- Able to work at heights of 20-25ft and operate Lowe’s supplied lifts
- Experience with Microsoft Windows OS, Active Directory, Service Manager, Remote Desktop, and Hardware/Software troubleshooting
- Basic network troubleshooting (TCP IP) experience
8
Skills For Wind Field Services Technician Leader Resume
- Experience in Information Systems
- Carrying out activities and services related to installation, servicing, maintenance and upgrading of gaming systems and equipment
- Taking action on customer concerns, investigating situations and assist in creating solutions
- Reading and translating wiring diagrams
- Maintaining, repairing and troubleshooting to component/circuit level
- Ensuring that regional IT facilities are maintained, including working with service providers to ensure that the environment is stable and highly available
- Developing lasting, mutually beneficial relationships within Melt-Span, Sales Reps, customers, and installers
- Communicating and reporting installation issues and compliance
- Troubleshooting and resolution of in-store Scales & Wrapping Systems
9
Skills For BMS Field Services Technician Resume
- Imaging PCs with Windows 7 Software
- Providing tier 1 & 2 IT hardware, software, telephony, and connectivity support to restaurants
- Outgoing personality, prompt and respectful of scheduled arrival times and considerate to customer's needs and requests
- Providing technical customer support
- Troubleshooting and resolution of business application and system problems
10
Skills For Field Services Technician, Secret Clearance Resume
- Training end users to use the portal, chat, or phone to contact the Service Desk and deter walk-ins
- Testing programs with verification devices such as Kobetron and Chip Comparator
- Troubleshooting with input and output tests
- Providing appropriate identification, escalation, and communication for site issues they are responsible for in service delivery performance
- Ensuring all site IT issues are tracked, actions are taken towards resolution and drive issues to closure
- Providing timely follow through with customers and IT peers on IT service requests and tasks
List of Typical Responsibilities For a Field Services Technician Resume
1
Responsibilities For IT Field Services Technician Resume
- Maintain excellent customer relations, professionally representing Smiths Detection, LLC
- Prioritize and manage several active tasks at one time
- Desktop support experience in corporate environment
- Create and work KSS incidents and requests regarding remote IT support in ticketing system
- Provide customer with regular communication regarding status of repair/install including notification when repairs are complete
- Maintain equipment according to manufacturer’s specifications
- Handle customer’s escalation in a timely manner while following the established guidelines
- Exposure and understanding of Jewel Osco Superior Service objectives
- Respond to dispatched tickets resolving issues that cannot be resolved remotely
2
Responsibilities For Senior Field Services Technician Resume
- Answer KSS support phone calls utilizing phone system
- Answer KSS chat using chat system
- Provides ongoing feedback/communication with the LSC and other team members
- Assurance the first two ISP bills are paid and being mailed to the SSC location
- Provide weekly reporting on the status of studio turnover to the IT helpdesk team
- Monitor studio ticket volume to stay in front of recurring or cyclical issues
- Provide weekly reporting on the volume of studio tickets
- Sample / test waste to determine transportation, packing and / or disposal requirements
3
Responsibilities For Lead Field Services Technician Resume
- Perform hydraulic and functional testing on equipment and tools offshore
- Support client on technical demands regarding the operation
- Report to Field Services' lead on daily basis, reporting service evolution
- Service as first point of contact for end users (internal and external) requiring assistance via Phone/Email/Web channels
- Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users
- Follow up on outstanding incidents/requests to provide better customer satisfaction
4
Responsibilities For Field Services Technician Co-op Resume
- Catalog incidents and requests appropriately to ensure a stable reporting structure
- Complete ticket logging/classification/categorization correctly and efficiently
- Makes pre-installation site visits to identify parts and wiring requirements at customer location
- Performs all prep tests including assurance that hardware, firmware and system interfaces are accurate and functional via
- Identifies and coordinates ordering of parts when needed
5
Responsibilities For Technical Field Services Technician Resume
- Able to pass a thorough background check for Casino gaming Licenses
- Assume responsibility for continued customer satisfaction, and coordinates all activities with the customer while representing SD in a professional manner
- Supervise project work ensuring all operations adhere to TERVITA safety standards
- Participates in installation planning phase
- Properly document work completed in the Repair Tracking System
- Provide assistance as required for special projects, installations, and testing as identified by Wabtec Global Services (New products or services)
- Communicate on a technical level with engineering (both written and verbal)
- Provide assistance to Wabtec Marketing with new products, or services as required Wabtec Global Services
6
Responsibilities For Ambulatory Field Services Technician Resume
- Provide documentation for processes, setup, and basic troubleshooting of devices
- “MAC D” work – monitor replacements, keyboard replacements to existing locations
- Ensure process compliance by managing the remedial / corrective action management process for any breaches that occur throughout the lifecycle
- General understanding of DHCP, DNS, WINS design and user administration creation of users
- Meet required productivity expectations, including Technology Services metrics
- Identifies, researches, and resolves technical problems at client’s site
- Work under pressure and work on 24/7 on-call duty
- English language at intermediate level
- Slovenian language, location Ljubljana or close
7
Responsibilities For Industrial Field Services Technician Resume
- Support standard hardware platforms and systems installed throughout Safeway
- Installation of new hardware and software
- Provide customers with IT support; meet goals for service level agreements
- Check-in/Check-out in ServiceNow per site visit
- Ticket/Task management in ServiceNow
8
Responsibilities For Wind Field Services Technician Leader Resume
- Deliver consumable parts such as paper, ribbons, bet slips, etc. and track inventory of these items
- Squat and lift up to 50 pounds for terminal installations/repair/removal
- Check in and out of retail stores upon arrival and departure
- Verify all Access Points (AP’s) are active and without issue
- Analyze and repair digital equipment using technical meters such as transmission test sets, volt/ohm meters, oscilloscope, OTDR’s (optical meters), frequency meters, error rates, and synchronization meters
- Refer major hardware or software problems or defective products to vendors or internal technicians for service
9
Responsibilities For BMS Field Services Technician Resume
- Adheres to PC Support policies and procedures
- Constructs components, sub-assemblies and systems
- Troubleshoot issues to resolution
- Able to have flexible work schedule and travel as required
- Installation, move, deployment of PC’s, Printers & peripherals
- Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others
- Troubleshoot and repair failed IT hardware in retail store and/or office settings
10
Responsibilities For Field Services Technician, Secret Clearance Resume
- Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)
- Implements all Information Systems & Technology hardware and software on a wide area network, including Microsoft Office Suite and operating systems and specialized clinical and business software within the system
- Acts independently to determine methods and procedures used to resolve complex issues
- Be able to tailor communication to meet customer’s requirement and/or expectations
- Support standard hardware platforms and systems installed throughout Jewel Osco
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