Field Systems Engineer Resume Sample
Roxane Murray
261 Genevieve Glens,
Los Angeles,
CA
+1 (555) 404 8831
Work Experience
Field Systems Engineer
11/2017
-
PRESENT
Boston, MA
- Working with customers to determine the best memory footprint and best system configuration for the customers’ applications
- Completes all required departmental forms including but not limited to Instrument Service Reports, Quality Assurance Checklists, Preventive Maintenance/Verification Checklists, Repair Tags, and Weekly Time Sheets and Travel Expense Statements and makes timely submission in accordance with departmental policies and procedures
- Define solution options and articulate the benefits of FireEye’s solutions
- Understand the customer’s business drivers and how to map these to a customer network platform, including identification of improvement areas in network design
- Windows, IOS, MacOS, Linux, Network architecture/implementation/configuration experience and knowledge of packet flow/TCP/UDP traffic Firewall technologies, proxy technologies, anti-virus, spam and spyware solutions (Gateway and SaaS) Malware/security experience
- Understand and be conversant about FireEye competitors, their solutions, strengths, weaknesses, opportunities and threats
- Overnight travel throughout the region is required
- Remain knowledgeable of competitors’ products and offerings and able to identify, articulate, and perform competitive analysis of unique NI platform strengths
- Providing oral or written feedback to marketing and R&D on our products, competitor’s products, and third party products
Field Applications & Systems Engineer
08/2012
-
08/2017
San Francisco, CA
- Installation supervision according to manufacturer’s specifications of new equipment at customer sites
- Interprets maintenance manuals, schematics, and software tools. Repairs equipment, utilizing knowledge of electronics and using test instruments, computers, and hand tools
- Lead workers in servicing and repair of ABB equipment. As required instruct customer in electrical theory and operation of ABB Drives
- Develop and document lab resource deployment systems
- Provide technical support to Instructors teaching in the field
- Provide technical considerations to teams and other departments
- POS systems support
Field Applications & Systems Engineer, RF
07/2006
-
02/2012
New York, NY
- Back office systems support
- Provide event based support and assistance at Wrigley Field campus
- Serve as primary contact for systems support and Information Technology related inquiries within their region
- Coordinate system and application training through the Home Office IT team with vendors or internal resources as requested
- Consistently follow Information Technology service priorities to ensure the best support and communication to their locations, regional support teams and the Home Office
- Occasionally support other major events such as USTA, golf events, Super Bowl, or All-Star Game as requested
- Coordinate on-site support for location events as requested/needed
- Act as the escalation point for the support of all IT related systems
- Manage location system issue logs
Education
Oklahoma State University - Tulsa
2001 - 2005
Bachelor's Degree in Electrical Engineering
Professional Skills
- Decision-making and problem solving skills including the ability to clearly define and resolve issues
- Demonstrated F-16 airframe structural system experience with all blocks of F-16 aircraft
- Technical and working experience and knowledge of routing, switching, internet protocols, and monitoring
- Experience with presenting data in a formal briefing setting (conferences, meetings, etc)
- Experience with Drawing and Schematic reading/interpretation, troubleshooting and fault isolation
- Experience with coordinating/developing F-16 airframe structural repair activity
- Experience responding to customer queries regarding problems, technical responses
How to write Field Systems Engineer Resume
Field Systems Engineer role is responsible for security, design, messaging, customer, english, instrumentation, training, integration, database, shipping.
To write great resume for field systems engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Systems Engineer Resume
The section contact information is important in your field systems engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Systems Engineer Resume
The section work experience is an essential part of your field systems engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field systems engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field systems engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Systems Engineer resume experience can include:
- Strong leadership skills with the ability to set and manage expectations with senior stake-holders and team members
- Experience for related sales engineering, system engineering or consulting or related field
- Experience driving partner relationships and training partners
- Demonstrated capability to provide customer facing support in the development of projects and in field commissioning of projects
- Understand and execute technical priorities, standards and procedures for existing and future systems as directed
- Customer facing experience
Education on a Field Systems Engineer Resume
Make sure to make education a priority on your field systems engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field systems engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Systems Engineer Resume
When listing skills on your field systems engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field systems engineer skills:
- Excellent Communication skills, which facilitates both presentation and interaction with customers and sharing knowledge with other team members
- Proven track record of creating and maintaining strong relationships with Customers
- Strive to build strong effective working relationships with our customers
- Strong aptitude and understanding of security including the threat landscape, business drivers and compliance environment
- Demonstrated techniques for data analysis, integration and management, extraction, transformation, loading, and verification
- Experience with Aircraft identification, fault isolation and troubleshooting
List of Typical Experience For a Field Systems Engineer Resume
1
Experience For Field Sales Support Systems Engineer Resume
- Experience and capability to install telecommunications and data network cabling
- Experience with server virtual machine concepts, hypervisors including MS Hyper- V, VMware
- Strong ability to assess customer requirements and a proper solution design
- Address different levels of customer organization with effective communication
- Assessing server loads and work with tech lead on developing tuning recommendations
- Performing operating system software updates/upgrades
- Submitting Build Reports for routine deliveries and generating requests for planned outages
- Assisting in server maintenance and special projects, during extended work hours
2
Experience For Field Applications & Systems Engineer Resume
- Implementing baseline changes under tech lead oversight
- Attending TEMs to discuss and agree upon MOAs –ensure MOA is within scope of server team’s work
- Supporting customer in the development of a dedicated server build report as well as an internal build report
- Ensuring build report (procedure) is feasible, clear, and concise
- Providing operational pager duty support
- Performing server checklist procedure
- Restoring file and data information
- Creating request for service support (SRS) from internal/external service providers
3
Experience For Drives Field Service Systems Engineer Resume
- Conferring with staff, users, and management to establish requirements for new systems or modifications
- Understanding of IT Compliance & Risk management ( ISO, PCI, risks IT concepts)
- Answer users' inquiries regarding server performance and operation related to problem resolution
- Act as technical liaison between the contractor PMO, engineering teams and end users in new Lync/SfB deployments
- Communicate progress to relevant location, regional, and Home Office personnel as needed
- Escalates location level system upgrade/replacement requirements and development requests to Home Office IT team
- Reviews and evaluates new technology and system offerings against current and future business needs and works with Home Office IT to make recommendations for implementation
4
Experience For Systems Engineer, Field / Channelslocation Resume
- Develop hands-on, in-depth knowledge of products and maintain technical and operational analysis of strengths and weaknesses
- Provide technical support and act as an escalation point for local IT support (local IT managers, or hourly IT supervisors/technicians)
- Have direct technical sales responsibilities for selected accounts in an assigned geography. Also responsible to stay up-to-date on relevant competitive solutions, products and service
- Responsible for Identify Opportunities and creation of an technical account plan
- Responsible for proactively generate leads through customer meetings, seminars, and workshops
5
Experience For Field Applications & Systems Engineer, RF Resume
- Define customer business problem in a functional and technical context
- Deliver high-level and detailed sales presentations tailored to customers’ requirements. Define solution options and articulate the benefits of a solution
- Responsible to learn or understand a broad-level of knowledge of the business economics and trends of the industries and vertical markets in which one's customers conduct business, and how proposed solutions add financial and strategic value
- Articulate and demonstrate Symantec solutions, and position products relative to customer requirements and competitive scenario
- Create Symantec Product and services BOQ
- Responsible for business development for key accounts and assist sales team with the development of formal sales plans and proposals for assigned opportunities
6
Experience For Field Application & Systems Engineer Resume
- Be a Symantec Cyber Security expert: know Threat protection, Information protection, Network security, competition and Enterprise business dynamics
- Strong communication (written and verbal) and presentation skills, both internally and externally. Can Passionately deliver high-level messaging & most TOI sessions
- Ensure peak performance by installing and maintaining firmware and software
- Previous experience working with Web security, Network Security, Cloud Security, Cyber Security Services and Endpoint security, DLP, Data Center Security, Email Security
- Perform demand and scheduled maintenance on Army UC SCSS suites of equipment
- Monitor the performance of, and maintain Army UC SCSS suites of equipment as required, in close coordination with the NOC/SOC
7
Experience For Field Systems Engineer Resume
- Swap and repair servers, storage systems, routers and switches, and other hardware
- Interact with datacenter and NOC/SOC personnel via telephone, email, web portal, etc
- Respond to demand maintenance by shipping and receiving of servers, networking equipment, remote power consoles, etc. to maintain availability and reliability of Army UC SCSS
- Performance of all Storage, Virtualization (compute and network), and Disaster Recovery functions
- Firm grasp of advanced aspects of Datacenter Virtualization including VMware ESXi, enterprise storage and fiber channel switching, Cisco USC B series compute, and overall performance tuning of these technologies
- Superior understanding of protocols (FC, iSCSI, NFS, SAS, SATA, SSD), Replication and Disaster recovery ideology
- Environment, policy, procedure, work instruction documentation and upkeep
- Change management procedure compliance
8
Experience For Field Sales Support Systems Engineer Resume
- Incident response and resolution; Participate in investigations into problematic activity
- Perform the deployment, integration and initial configuration of the Army UC SCSS suites
- Maintain up-to-date baselines for the configuration and operations of all devices
- Maintain operational configurations of Army UC suites as per the established baselines
- Monitor the Army UC SCSS suite for efficient and appropriate operations
- Review logs and reports, interpret the implications of that activity and devise plans for appropriate resolution
9
Experience For Field Applications & Systems Engineer Resume
- Participate in the design and execution of best practices assessments, disaster recovery tests and security audits
- Provide on-call support of Army UC SCSS suites
- Promotes the Sierra Wireless solutions and tools through trainings, seminars, road-show, presentations and customer meetings
- Manage the first level of the technical issues, provide answer to the customers and transfer the issues to the second level of support when necessary. Keep the customer informed about the progress
- Coordinate regular knowledge database processing and team brainstorming to provide upfront customer technical information to Marketing, Sales and core R&D
- Informs customers of Sierra Wireless products offering changes (order codes, HW or SW evolutions)
- Anticipates new technical needs by close contact with end-customers/users
- Natural leadership and enough charisma to manage by influence
- Sales engineering specialist role providing deep technical expertise, obtaining technical closure and management of technical risks for Symantec Security offerings in Singapore
10
Experience For Drives Field Service Systems Engineer Resume
- Experience in proposal writing/statement of work
- IT background with experience working in security/software related business
- Proven in-depth knowledge of relevant technology area
- Experience of solutions or adjacent technologies that are complementary to those offered by Symantec
- Knowledge & experience in any other Symantec relevant technologies
- Support selling and services resources to complete assessment-led technical selling
- Confirm customer business goals and IT strategies; assess and recommend best Symantec solution; provide technical input for RFIs and RFPs responses; provide demonstration and proof-of-concept where required; and drive technical closure
List of Typical Skills For a Field Systems Engineer Resume
1
Skills For Field Sales Support Systems Engineer Resume
- Robust troubleshooting skills; preferably in a large-scale datacenter environment
- Experience of working as part of a small remote team
- Experience with the NI PXI Platform
- Experience with RF Fundamentals and Measurements
- Diagnosis and repair instrument malfunctions to the board or subassembly level and ensures that instruments operate optimally in all performance areas
- Experience with IP and MPEG Protocol Analyzers
- Fighter Aircraft on-aircraft experience with Mechanical Systems or Air Vehicle systems
2
Skills For Field Applications & Systems Engineer Resume
- Fighter Aircraft on-aircraft experience with a background in Mission Systems
- Experience and or knowledge of aircraft
- Experience with problem analysis and technical issue resolution
- Experience with analysis tools or data management or comparative
- Experience with Production Aircraft Inspection Requirements (PAIRS)
- Experience with Data Quality Integration (DQIM)
- Experience with F-35 Data
- At least two years’ experience with communications and development tools
- Experience with 1000VDC battery systems
3
Skills For Drives Field Service Systems Engineer Resume
- Experience with F-16 Avionics Systems for example: Modular Mission Computer (MMC), Fire Control Computer (FCC), and/or Communication/Radio Systems
- Experience with Avionics system support equipment, use and function
- Four (4) or more years of Enterprise Datacenter Experience
- T) Joint Network Node (JNN) system. Coordinate concerted efforts of personnel involved in the final quality assurance phase prior to equipment hand
- Previous NFPA 70E Electrical Safety Training and Arc Flash Safety Training
- Proficient in computer software, including, but not limited to, MS Office Suite, Minitab, and MatLab, PLC controls, Visual Basic or other programming languages
- Ensure systems and servers are properly functioning, on a consistent version of software, and running in a stable environment
4
Skills For Systems Engineer, Field / Channelslocation Resume
- Provide on the job training for Partner SE's by allowing them to shadow presentations and evaluation installations
- Performs remedial training in correct operation and maintenance of instrumentation
- Maintains close contact with customers to ensure problems are corrected before leading to customer dissatisfaction
- Comply with ABB and customer safety requirements. Complete all designated safety training on time
- Participates in regularly scheduled calls with Home Office personnel and vendors to review outstanding issues
- Maintain inventory counts of all field based systems by location and service offering within their respective region
5
Skills For Field Applications & Systems Engineer, RF Resume
- Assist in the planning, coordination and execution of system installations and upgrades
- Lead and follow up with vendor resources, on-site support, or location personnel teams while working on any given project
- Help plan for and move deals through the sales process by knowing how and when to engage the appropriate Symantec and partner tools and resources
- Deliver technical briefings, solution demonstrations and conducting Proof of Value (PoVs) in the security technology
- Support in responding to functional and technical elements of RFIs/RFPs
- Collaborate with the engineering team and business units to recommend and develop appropriate customer solution offerings
- Familiar with the use of the F-16 Field Information Network (FIN)
- NI LabVIEW and NI TestStand
6
Skills For Field Application & Systems Engineer Resume
- Secure US Government security clearance required
- Perform on-demand and scheduled maintenance on Army UC SCSS suites of equipment
- Repair or replacement of servers, storage systems, routers, switches, and other hardware
- Performance of all storage, virtualization (compute and network), and disaster recovery (DR) functions
- Installs all instrumentation sold by bioMerieux, and trains customers in proper methods of operation, maintenance and basic instrument repair procedures
7
Skills For Field Systems Engineer Resume
- Promote the value and benefits of service agreements
- Advises customer on the availability of bioMerieux instrumentation, options, and expendables, and assists in the ordering process by contacting the appropriate sales representative
- No travel restrictions for roughly 75% - 90% travel domestically and possible international
- Driver’s license / Passport with the ability to travel internationally if required
- Regional, East-Coast Travel, and Travel to Austin, TX (25% Estimated)
- Regional, West-Coast Travel, and Travel to Austin, TX (25% Estimated)
- Regional, East-Coast Travel, and Travel to Austin, TX (up to 50% Estimated)
8
Skills For Field Sales Support Systems Engineer Resume
- Experience with F-16 Avionics System publications to include the ability to read and interpret aircraft technical orders, engineering drawings, and vendor manuals
- Demonstrated F-16 Avionics System experience with all blocks of F-16 aircraft
- Experience with coordinating F-16 Avionics System repair activity
- Experience with providing technical and logistics expertise in network performance and configurations and advising the client on workarounds and network configuration changes to optimize performance
- Work and coordinate efforts between multiple organizations to support Joint design, testing, and integration with various government agencies and identities while deployed in forward theatres
- Firm grasp of advanced aspects of Datacenter Virtualization including, VMware vSphere, enterprise storage and fiber channel switching, Windows Server Hyper-V and overall performance tuning of these technologies
- Superior understanding of storage protocols and technologies (FC, iSCSI, NFS, SAS, SATA, SSD), as well as data replication and disaster recovery (DR) techniques and strategies
- Core skills such as network, database, and scripting
9
Skills For Field Applications & Systems Engineer Resume
- Intermediate IP networking knowledge and experience, including Cisco switches and routers, TCP/IP, DNS, DHCP, NTP, IPv4 and IPv6 addressing
- Windows server programming, scripting, Powershell experience
- Experienced with Assured Compliance Assessment System (ACAS) / Nessus and interpreting results
- Experience with Quest POS and Bypass POS is highly desirable
- Provide SME level support in Microsoft UC using the Lync 2013 / SfB 2015 solution and supporting server and networking components
- Make recommendations and participate in refinement of procedures for implementing, managing, and monitoring new Lync/SfB deployments
- Accustomed to field work consisting of event based, late hours and weekends
- Able to conduct informal Lync/SfB technical training for end users
10
Skills For Drives Field Service Systems Engineer Resume
- Change management (ChM) procedures and ChM compliance processes
- Perform the deployment, integration, and initial configuration of the Army UC SCSS suites
- Review logs and reports, interpret the implications of that activity, and devise plans for appropriate resolution
- Participate in the design and execution of best practices assessments, disaster recovery tests, and security audits
- Able to analyze issues and problems and know and follow escalation plan
List of Typical Responsibilities For a Field Systems Engineer Resume
1
Responsibilities For Field Sales Support Systems Engineer Resume
- Demonstrable experience in translating high- level technical architectures and system design packages into a clear and coherent implementation plan
- Knowledge and experience with Red Hat Enterprise Linux (RHEL) 6.5
- Monitoring/supporting server backups
- Enjoys the challenges and is passionate about selling and delivering complex technology in a competitive environment
- Be a team player - able to collaborate and form virtual teams when engaging on larger opportunities
- Technical understanding of the Symantec products areas/solutions and the application of strategic cross industry solutions
- Knowledge of Microsoft and/or at least one UNIX operating system (Solaris, AIX, HPUX, LINUX)
2
Responsibilities For Field Applications & Systems Engineer Resume
- Support new business opportunities and help to build and qualify pipeline of opportunities
- Actively participate in the global Symantec technical security community
- Act as a strategic technical advisor to align the right solutions to enable the customer to meet their objectives
- Learn quickly and think on one’s feet
- An External Industry Certification eg; CISSP, SNIA, ITIL, SANS GIAC, CISA, CISM
- Respond to assigned change requests that are submitted by “internal” and “external” customers
3
Responsibilities For Drives Field Service Systems Engineer Resume
- Recommend and plan server recapitalization. Perform server performance tuning. Baselines and forecasts server performance data and tunes server hardware and software configurations
- Study system requirements to determine proper server installation methods and procedures
- Responsible for self-managing commissioning schedules for field installations in coordination with project managers, engineering team, and the Dir of Operations
- Assess and provide direction on requirements for project development opportunities for requirements related to the communications and controls integrations necessary for selected applications to utilize our Energy Storage Systems
- Assess and design network interfaces with customer networks to identify acceptable connection methodologies to comply with customer security protocols
- Demonstrated capability to assess hazards and identify safety requirements and mitigation methods for working in and around energized electrical parts including PPE assessment, lockout tagout methods, and identifying all job related hazards per NFPA 70E standards
- Demonstrated knowledge of communications systems and methods for physically connecting together networks including single and multi-mode fiber, ethernet, RS485, RS232, CANBUS and other physical networking wiring methods
- Demonstrated knowledge of communication layer protocols including Modbus TCP/IP, Ethernet, CANBUS, BACNET, Serial communications including the development of ModBUS maps
4
Responsibilities For Systems Engineer, Field / Channelslocation Resume
- Demonstrated understanding of data structures and datatypes
- Demonstrated capability to work with third party control and communications programs for upgrading third party device firmware, connecting between networks, programming routing tables, assigning IP addresses for devices, etc
- Demonstrated capability to independently troubleshoot and provide scalable solutions for challenges encountered in the field
- Maintains relevant professional certifications and licenses (e.g., NFPA 70E Training, Network Design Certifications, etc.)
- Sustainment Data Build (SDB) – including As-Delivered Bill of Material (BOM)
5
Responsibilities For Field Applications & Systems Engineer, RF Resume
- Travel in order to provide expert onsite support when requested by our customer, site managers or program teams
- ALIS on the Factory Floor - Propulsion Data
- Well organized, able to handle multiple tasks at the same time
- Configuration and maintenance of enterprise voice and collaboration services in a DoD environment
- Use approved tools and processes to implement, configure, document, perform acceptance testing, security validation, and monitor/maintain UC solutions in a large DoD global organization
- Working experience supporting, maintaining, and administering MS technologies including installing, configuring, and troubleshooting MS Windows 2012, MS Lync 2013 / SfB 2015 UC technology service, both servers and endpoints
6
Responsibilities For Field Application & Systems Engineer Resume
- Knowledge and experience with DoD and FISMA IT security best practices and compliance, including on-site support for applying DISA STIGs as directed, developing Risk Management Framework (RMF) Assessment and Authorization (A&A) packages
- Ensure existing A&A packages are maintained in a compliant status; verifies and validates A&A package requirements and configuration modifications are performed and tested
- Knowledge and experience with IP networking, including IP addressing, configuring routers and switches, and setting trunks for SfB integration through direct Session Initiation Protocol (SIP) / Session Border Controllers (SBC) for PSTN connectivity
- Excellent verbal and written communication skills including the ability to prepare technical documentation, policies and build consensus for technical requirements
- Self-motivated with ability to work individually and collaboratively as part of a team
- DoD 8570.01-M - IAT Level II (e.g., Microsoft MCITP and CompTIA Security+)
- One or more Microsoft MCSA, MCSE or MCITP; Red Hat, Cisco CCNA (R&S) certifications
7
Responsibilities For Field Systems Engineer Resume
- Knowledge and experience of Microsoft Windows components, for example; Active Directory, SQL Server, Exchange Unified Messaging, System Center Operations Manager (SCOM), System Center Configuration Manager (SCCM)
- Experience with any or all of the following support elements: BMC Remedy Service Management Suite, F5 load balancers, Fortinet FortiGate NG Firewalls, NetScout nGeniusONE, Cisco ASR routers and Catalyst switches, Sonus Session Border Controllers, and Vidyo video conferencing
- Strong troubleshooting ability with extensive hands-on IT support experience, both back-end and user-facing. Able to generate options and recommend solutions which are logical reasonable and realistic
- Experience working in a DoD networking environment; (NIPRNet, SIPRNet) and Army NETCOM
- Able to write or update clear and concise documentation and “red- line” drawings to underpin the solutions developed in engineering
- Follow standard processes for efficient resolution of incidents through analytical and structured approaches to problem solving
8
Responsibilities For Field Sales Support Systems Engineer Resume
- Experience in the development and refinement of processes and procedures to ensure efficient, repeatable and effective monitoring and troubleshooting of applications, servers, and networks
- One or more of the following related Certifications: VMware Certified Professional (VCP), VMware Certified Design Expert (VCDX), Cisco Certified Network Associate ( CCNA) Datacenter, Microsoft Certified Systems Administrator (MCSA), or Microsoft Certified Systems Expert (MCSE)
- Experience with ALIS
- Coordinating server installations
- Requesting hardware replacements
- Resolving Trouble Tickets
- Education based on electronics and software
- Responds expediently to all requests for customer instrument service via communications with service
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