Floor Manager Resume Sample
Toney Corwin
11815 Treutel View,
San Francisco,
CA
+1 (555) 116 5011
Work Experience
Floor Manager
02/2018
-
PRESENT
San Francisco, CA
- Listens and responds to the customers’ needs to improve service
- Create a high level of accountability of the team to demonstrate Bloomingdale’s values, culture, policies and process including: engaging customer service, teamwork environment, dress code and attendance standards
- To 6+ Years’ Experience
- Knowledge of company products both technically and as it applies to customers specific needs. Knowledge of basic retail sales practices and principles
- Communicate with all levels of employees as well as outside the community. Ability to build a cohesive team. Skill in operating a personal computer and various software packages. Ability to effectively function as a team player. Appreciation and/or knowledge of hunting, fishing and outdoor sports
- Obtain/maintain alcohol awareness certification and food handler’s permit
- Creating a fun and aspirational in store atmosphere that encourages customers to shop at AllSaints
- Ensure all operational activities are managed and delivered to within guidelines and timeframes
Floor Manager TAP
09/2015
-
11/2017
Chicago, IL
- Work with the Management team to maintain a strong profit focus, ensuring costs are managed within budgets
- Create a visually exciting store that showcases our collection at its best and most commercial whilst maintaining operational excellence
- Duty Management of the store as and when required
- Ensures physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations
- Assists with the development, training and inspiration of outlets staff for promotion
- Ensure proper customer service and works to develop relationships with large customers
- Supervises and works alongside Assistant Floor Manager, Floor Supervisors and Stockers to assure that shelves are stocked and merchandise is rotated
- Develops schedules, monitors performance and recommends the proper discipline as appropriate
- Trains employees in job responsibilities and safe operating procedures
Floor Manager Wolfgang Puck Steak
09/2011
-
07/2015
New York, NY
- A ‘can do’ attitude with a focus on Service Delivery and improvements adapting to customer requirements/(KPI: Improvement implementation and change management)/
- Oversees the integration of all facilities services and constantly improves the quality and inter-working of the whole ‘virtual’ service team, including all service partners and suppliers to ensure a seamless end-to-end delivery of service for customer
- Thorough understanding of customer’s business and market sector and able to use that knowledge to anticipate how services need to evolve to meet customer requirements
- Manage all day-to-day activities associated with the hub’s reward and recognition programs
- Manages the department sales team
- Provides training to the sales department team, to maximise the department performance
- Conducts daily store meetings, as required
- Provides feedback to Sales Manager on individual team members performance and conduct
Education
Cabrini University
2006 - 2011
Bachelor's Degree in Management
Professional Skills
- Goal and action oriented with strong organisational skills and the ability to multi-task and balance priorities
- High customer and people service orientation. Experience leading big teams, with motivation, develop and leadership skills
- Strong communication skills, both written and oral, with the ability to communicate at all levels
- Demonstrated management skills as a supervisor of others
- Demonstrated management skills as Associate Manager or Supervisor
- Demonstrate and model the company selling skills
- Possessing the leadership skills required to manage large teams succesfully
How to write Floor Manager Resume
Floor Manager role is responsible for leadership, basic, software, customer, security, retail, credit, training, integration, recruiting.
To write great resume for floor manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Floor Manager Resume
The section contact information is important in your floor manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Floor Manager Resume
The section work experience is an essential part of your floor manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous floor manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular floor manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Floor Manager resume experience can include:
- Ensuring excellent customer service and housekeeping of neat tidy departments
- Generate and maintain a positive and motivational working environment, ensuring all staffs working morale is of an encouraging and effective nature
- Coordinating team members to provide a leading shopping experience
- Experience of dealing and resolving employment relations issues
- Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds
- Demonstrates enthusiasm and pride in working at Gucci upholding the brand image
Education on a Floor Manager Resume
Make sure to make education a priority on your floor manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your floor manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Floor Manager Resume
When listing skills on your floor manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical floor manager skills:
- Experience of leading, managing and training teams effectively
- Pleasant personality and good communication skills
- Developing strong relationships and teams/(KPI: Strong network in place & people development is evident)
- Demonstrable experience in a customer facing or customer service role with a strong customer service background
- Conducts regular reviews with the team including department managers to increase team performance and further develop their skills
- Relay instructions effectively from the control room to the studio floor using a talkback system
List of Typical Experience For a Floor Manager Resume
1
Experience For Floor Manager TAP Resume
- Demonstrate company standards in selling, customer service, merchandising and teamwork
- Strong knowledge of selling techniques
- Proven sales figures and KPI achievements
- Experience within similar high volume retail environment
- Experience in successfully leading teams and managing turnover of a similar size
2
Experience For Zara Floor Manager Kidswear Southampton Resume
- Previous line management experience in a similar role in retail
- Strong sense of Data Analyses
- Experience in Luxury Retail. Preferably MRTW
- Studio Television production experience
- Key holder experience
- Building and retaining direct contact with clientele to ensure a high level of customer satisfaction and retention
3
Experience For Floor Manager Wolfgang Puck Steak Resume
- Pre-production planning responsibilities include participating in production meetings and assisting the director with camera blocking and scenery issues
- Day-to-day management of the store, including creating team schedules, keeping track of inventory, and ensuring they’re always completed on time
- Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in
- Provide Story Telling and Styling support focus to all sales staff
- Teach and lead by example in all selling activities, including the fulfillment of all CRM and after sales activities
- Shares vision and give smart goals, information and announcements clearly communicating company/group strategy
- Develops the growth and probability of the Floor, defining action plans to ensure targets are achieved
- Is truly client centric, putting the client at the centre of every decision; strategic operational or organisational
4
Experience For Raised Floor Manager Resume
- Has a deep and broad understanding of the customer and luxury landscape especially in his/her market
- Knows the collections on the technical and stylistic aspects, develops curiosity within the team by keeping them regularly updated
- Is a team player, works well with people who have different ideas, fostering discussion and open dialogue
- Creates a sense of belonging and instils passion in the team
- Manage operational and personnel issues that arise and communicate those issues and any continuing problems to the store manager
5
Experience For Zara Menswear Floor Manager Glasgow Resume
- Assist the stockroom manager with organizing new merchandise, supplies, hold shelf and general stockroom maintenance
- Develop an understanding of all office functions and assist in the office as needed, or as directed by the store manager
- Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product
- Assist customers, providing exceptional customer service
- Provide detailed product training across all categories to sales team
- Communicate directions, timing cues and instructions primarily to on-air talent and guests on set, as well as other members of the technical studio crew
- Control/organize the movement of people and equipment within the studio during live shows and tapings
- Oversee set-up of all visual displays and monitoring on the set
6
Experience For Citibank Berhad Kl-wfm Floor Manager Resume
- Assist other studio personnel as required (prepping talent for air, etc.)
- A love of TV Production, having both a creative eye and technical aptitude
- Manages/monitors inventories, operations and marketing strategies to produce both short-term and long-term profitability for Mandalay Bay Resort & Casino
- Assigns workload, inspects suites & rooming area
- Supervises the receiving of products and ensures that the proper paperwork is completed
- Acts as a facilitator and face for the Facilities Services /(KPI: high customer satisfaction and understanding of all facilities services)
- Comply with company grooming and uniform standards
- With the Store Sales Manager, defines and executes action plans for the sales team members, to achieve sales and KPI targets as assigned by the Store Manager
- Manages the delivery and measurement of guest service consistent with the company’s established guidelines/ standards
7
Experience For CB Floor Manager Resume
- Provides input into the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the company’s competitive position, and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
- Manages the delivery and measurement of guest service consistent with the company’s established guidelines/standards
- Manage the delivery and measurement of guest service consistent with the Company’s established guidelines/standards
- Monitor, track and evaluate supervisor and team performance based on key performance indicators (KPI’s) and provide ongoing feedback to ensure all TRI standards are met
- Ensure all customers greeted promptly in a professionally and friendly manner
8
Experience For Assistant Floor Manager, Night Club Resume
- Address and resolve customer concerns promptly and professionally
- Assist Sales Representatives with customers when needed in order to ensure sale of vehicle
- Drives the analysis of performance through the business KPI’s
- Regular meetings and progress updates with Department Heads, PA’s and FM management team
- Promote and ensure the Sainsbury’s house rules and clear desk policy are adhered to within allocated area
- Lead service education through
- Keep an organized stockroom and direct sales fl oor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis
- Understand, support budgetary requirements to increase the store’s profitability
9
Experience For Lounge Floor Manager Resume
- Creates a work environment that creates teamwork
- Supports the Store team in achieving an impeccable and consistent Gucci retail experience, defining Key Values, Objectives and Priorities and setting up a clear, concrete path to implement them
- Ensures a hospitality culture in the Store and ensures the constant application of Gucci service values and standards
- Exhibits reverence and passion for the brand, history and creative culture
- Knows how to network and connect with the luxury industry
10
Experience For Club Floor Manager Resume
- Monitor and analyze performance data and make any necessary adjustments to drive commercial success within your assigned store area
- Coach and motivate individuals within your assigned area to maximize their performance
- Share best practices to drive the overall store team performance
- Managing the floor environment to ensure it represents the brand, complies with visual directives and is effectively maintained, and managing the fitting rooms and registers in line with company guidance
- Delivering company customer service initiatives and continually searching for ways to improve service; managing the store in a way that always services the customer first and manages tasks second
- Customer and people focused with the ability to develop and implement excellence in customer service
- Passion for the brand, product and fashion
List of Typical Skills For a Floor Manager Resume
1
Skills For Floor Manager TAP Resume
- A strong background in management experience within a fashion and volume sales environment is essential
- Use a collaborative approach to effectively resolve service issues with multiple stakeholders
- Basic arithmetic and data entry skills
- Maintain all store displays and uprights/shelves, understanding the priorities of stocking, signage and cleaning
- Is flexible in assessing what needs to be done according to the days’ priorities
2
Skills For Zara Floor Manager Kidswear Southampton Resume
- Previous experience in a Union (bargaining unit) property
- Substantial experience working at Assistant Store Manager within the fashion retail industry
- Manages Sub 2 through effective vacation scheduling and management of sickness in store
- Valid formal Health & Safety qualification e.g. IOSH (1 or 5 day)
- Experience of front-of-house in a hospitality, corporate or comparable environment
- The ability to demonstrate a customer focused and “Can Do” attitude are fundamental requirements
- Collect tickets from ASU Gammage patrons and ensure tickets are valid for event
- Experience in Executive Lounge Department of international hotels
- Significant experience in a customer-service position
3
Skills For Floor Manager Wolfgang Puck Steak Resume
- Experience as a housekeeper
- Experience as a housekeeper or in a Hotel Operations role
- Ensuring the smooth running of the department by managing the restaurant floor during the allocated shift
- Communicating clear goals and expectations to team, and providing coaching, training and constructive feedback on a regular basis
- Coordinating team members to provide the best possible balance of service and operations, resulting in a leading
- Coordinating the restaurant floor team to deliver an engaging, refined and intuitive service and adhering to the Rosewood standards
4
Skills For Raised Floor Manager Resume
- Possessing a thorough understanding of running the operation within a upscale, fast paced environment
- Coaching and training the team on product, merchandising and customer service
- Meeting and exceeding sales targets and managing expense to budget
- Training and developing associates of the restaurant team
- Working knowledge of OSHA standards and Regulations, including all safety Standards and Evacuation procedures
- Supervising and coaching team within a defined area of responsibility
- Merchandising the floor in line with trading strategy
- Ensuring KPIs for a defined area within a store are met or exceeded
- Ensuring customer oriented service
5
Skills For Zara Menswear Floor Manager Glasgow Resume
- Ensuring a perfect atmosphere for both employees and customers
- Having a thorough knowledge of all products offered by the restaurant to be able to maximise sales
- Managing guest relations, handle guest feedback and turn them into repeat business
- Assuming Assistant Store Manager responsibilities in the absence of the Assistant Store Manager
- Understanding of KPI’s and process improvement
- Maintaining professional and technical knowledge of the brand and product, and educating the store team on this
6
Skills For Citibank Berhad Kl-wfm Floor Manager Resume
- Maintaining schedules to report attendance, sickness and absence of team members
- Thrive on solving problems and looking at implementing creative solutions
- Occasionally monitor activities at Stage Door, including answering telephones and greeting artists and visitors
- Develop a clear understanding of the company design concepts, focusing on merchandising to create sales
- Handle live studio logistics including, moving cameras, and moving parts of the set
- Detailed operational understanding of facilities maintenance, both hard and soft services, and building services within a client focused environment
- Maintain a sound working environment and ensure that employee grievances are handles according to established procedures
7
Skills For CB Floor Manager Resume
- Meeting or exceeding sales and KPI targets for a defined area within the store
- Be aware of what’s happening in the building to help provide appropriate information to guests & visitors and support events as required
- Coaches the team while on the floor to ensure the application of Gucci standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures etc)
- Ensures the availability of merchandise and services by liaising with the buying team to maintain correct inventories of product collection
- Focuses the team on client cultivation by following company guidelines along with local initiatives including store activities and events
8
Skills For Assistant Floor Manager, Night Club Resume
- Is able to face uncertainty and unexpected obstacles remaining focused on their objectives while keeping the right level of energy
- Maintain a safe and productive shopping and working environment
- Assist the store manager in maximizing sales floor coverage remaining sensitive to productivity in all areas of the store
- A Design Thinker - making key commercial decisions to drive the business forward
- An ability to pick up technical training quickly
- Provide information to patrons regarding the events
- Direct and assist patrons to safety during an emergency evacuation
- Upkeep the outlet communication log book daily, maintaining a clear and concise information on the operations
9
Skills For Lounge Floor Manager Resume
- Assist the Manager in the administration of the Disc Jockey (DJ) and getting endorsement from the Immigration Department
- Assist the Bar Manager in achieving the hotel goals as established in each strategic plan
- Assuming Store Manager responsibilities in the absence of the Store Manager
- Collaboration with the Store Manager regarding labor contracts, changes in personnel and sickness and recovery reports
- Climb stairs, walk through the seating areas and stand/bend/stoop for long periods of time
- The opportunity to be part of a young team in a rapidly-expanding international brand
- Confidence in communicating to the store team on a regular basis and give feedback where needed
10
Skills For Club Floor Manager Resume
- Proactive about self development and supporting other team members in their development
- Comply with timekeeping and attendance policies
- Develops and maintains a positive and motivational working environment
- Quality hiring that encompass the company’s diversity commitment
- Manage daily activity of the sales staff using the daily work plan in LSMS to ensure sales volume and productivity goals are met
- Ensure salespeople are engaging directly with the customer. When there isn’t enough sales coverage, engages directly with customer themselves
- Accountable for assisting the Store Manager with controllable costs in store and ensure compliance to store targets
List of Typical Responsibilities For a Floor Manager Resume
1
Responsibilities For Floor Manager TAP Resume
- Experience in Luxury Retail
- Ensure that customer delighting is executed to the highest standard, in line with the Zegna way and Selling Flow 2.0
- Be responsible for correct lighting cues
- Liaise with other Bloomberg offices and affiliates to organise and allocate studio resources for live and pre-taped shoots outside of regular programming
- Assist Clientele, providing exceptional customer service, in order to exceed annual sales target set
- In a managerial role managing a team
- Competent user of Microsoft Office applications (Outlook, Word and Excel)
- Check in with each staff member on a regular basis
- Share responsibility for division measures such as invoiced sales volume, gross margin%, add-on sales, returns and getting customers waited on in a timely manner
2
Responsibilities For Zara Floor Manager Kidswear Southampton Resume
- Assist the store manager in all aspects of their job in an effort to achieve store and company sales goals and key performance indicators (KPIs), and work effectively with all store and company associates in order to meet those goals
- Maintain a sense of professionalism at all times, acting as an example for store staff
- Meet regularly with the store manager and designer or visual merchant to assist with the implementation of the merchandising plan
- Create weekly store staff schedule and daily worksheets, and maintain the store calendar of events
- Maintain an awareness of all product information, intranet communications, current advertising, promotions and catalogues, and the status of merchandise, and communicate all pertinent information to store associates
- Set up and check the studio set and the control room for live broadcasting
- Maintain an awareness of current merchandise in all departments and sell merchandise throughout the entire store
3
Responsibilities For Floor Manager Wolfgang Puck Steak Resume
- Communicate on a daily basis with the store management team concerning all aspects of sales, training opportunities, customer reaction, traffic on the sales floor and sales associates’ performance
- Assist department managers (as applicable) with the maintenance of their departments
- Assist customer service to solve difficult or complicated and reinforce company customer service standards
- Check and put microphones on talent and guests
- Move talent and guests onto and off set
- Keep the Director and Producer informed of action off-camera
- Implement and adhere to health and safety regulations
4
Responsibilities For Raised Floor Manager Resume
- Monitor sales results of department and take necessary actions to ensure that all relevant staff meet objectives set
- Support the Global Store Manager and the Sales Manager in monitoring the sales results of the individual Sales Associate, in order to suggest actions aimed at the growth of the business
- Analyze category sell through results and produce a detailed report on; best and poor sellers, followed by actions required to ensure a stronger sell through going forwards
- Strong knowledge of selling techniques and developing clientele
- Provide detailed product training across all categories to sales team, acting as a true Zegna Ambassador through leading by example
- Entrepreneurial spirit necessary to ensure a successful sell through of products, as well as exceeding of Budget set
- Provide feedback to the Global Store Manager on staff, customers, miscellaneous issues and product
5
Responsibilities For Zara Menswear Floor Manager Glasgow Resume
- Collaborate with the Stock and Cashier Team ensuring that the monitoring of all stock movement/activities done within your department, are done so accurately in order to minimize any potential stock loss
- Prepare statistical reports as requested by the Global Store Manager
- Autonomous in Microsoft Word and Excel
- Lead all aspects of performance and development of Home Delivery associates (and Store Delivery Drivers as applicable) to maximize performance, ensure open communication and collaboration, and encourage professional development
- Manage returns in compliance with company standards; to include second quality returns being sent back to the DCs
6
Responsibilities For Citibank Berhad Kl-wfm Floor Manager Resume
- Lead home delivery activity between distribution center, cross docks and stores
- Manage carrier claims, in-home damage claims, and chargebacks based on the contractual agreements in place with the 3PL
- Oversee inventory management to ensure proper care of customer orders, inventory accuracy and inventory adjustments
- Implement and monitor company home delivery service standards; hold carriers accountable and take action to resolve issues and/or replace with qualified carrier
- Analyze and review performance with 3PL monthly; identify opportunities and drive timely results
- Interview and qualify carriers based on furniture/delivery skills, service expectations and cost. Approve local billing for weekly charges and accessorial spending
- Analyze current delivery coverage and identify areas for improvement, including route coverage, driver performance, cube route reporting, survey and returns reporting
- Develop, manage and distribute monthly home delivery KPI’s and reporting
7
Responsibilities For CB Floor Manager Resume
- Communicate 3PL performance, customer service results and improvement plans to 3PL leadership, Field Home Delivery Leadership, and Store senior leadership on a weekly basis
- Manage and execute the monthly budget/P&L and PM expectations with weekly reporting on progress
- Act as main liaison to resolve local home delivery issues (and store deliveries, as applicable)
- Allocates resources and organises processes within his/her area of responsibility to drive efficiency and productivity in
- Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments
- Monitor sales results of department and take necessary actions to ensure that all sales staff meet objectives set
- Support the Global Store Manager and the Assistant Store Manager in monitoring the sales results of the individual Sales Associate, in order to suggest actions aimed at the growth of the business
- Ensure that customer delighting is executed to the highest standard, in line with the Zegna way
8
Responsibilities For Assistant Floor Manager, Night Club Resume
- Analyze category sell through results and produce a detailed report
- In a managerial role
- Keep organized and have ability to document technical and scenic set up for assigned productions
- Provides input into the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure Mandalay Bay Resort & Casino’s competitive position, and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
- In customer service
- Team builder with a marked sense of customer service
- Supervise and manage 2 to 3 floors of guest suites (approximately 200/300 suites)
- Supervises, trains, & inspects the performance of assigned Housekeepers, Evening Shift Housekeepers and Floor Attendants, ensuring that all procedures are completed to the hotel’s standards
9
Responsibilities For Lounge Floor Manager Resume
- Assist where necessary to ensure optimum service to guests
- Assist in the inspections and evaluation of Housekeepers and Floor Attendants job performance
- Supervises the ordering of products from vendors on a regular basis to assure we have competitive pricing and minimal shrink due to spoilage and not have too much inventory on hand
- Ensures that all signage is correct and that the flyers’ prices are reflected on the product
- Sales Achievement of Plan
- Customer Service Scores Achievement to Goal
- Floor Audit Scores Achievement to Goal
- Experience: working at ASU Gammage in the front of house; providing customer service to a diverse population, including conflict resolution with respect; communicating verbally to large groups
- Monitor and analyse performance data and make any necessary adjustments to drive commercial success within your assigned store area
10
Responsibilities For Club Floor Manager Resume
- Overall responsibility for in store visual presentation
- Core tasks related to document management for print production and postroom operations (KPI; deadline management and quality of output)
- Being the go-to person for all facilities related escalations and building relationships with all key business owners/representatives/(KPI: Strong relationship management and diplomacy is evident in handling issues)
- Excellent Communications skills with people across all levels from Senior Partners to junior members and demonstrable improvement of productivity resulting in increased cost effectiveness and value to customer/(KPI: Demonstrable communication skills and 360 feedback)
- A ‘can do’ attitude with a focus on Service Delivery and Improvements adapting to customer requirements/(KPI: Improvement implementation and change management)
- Understanding of document management and delivery of high quality output and service / (KPI: operational effectiveness of completing tasks and customer satisfaction)
- Review and provide inputs to the site recovery and contingency plans for the Raised Floor Areas to remediate potential threats and maximise availability of Raised Floor infrastructure
- Data Centre Services Manager continuously improve Raised Floor Area performance, manage risk and recommend mitigation strategies to reduce potential for Data Centre points of failure
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