Fulfillment Analyst Resume Sample
Maiya Pollich
825 Beth Turnpike,
Philadelphia,
PA
+1 (555) 927 9499
Work Experience
Lead Fulfillment Analyst
10/2017
-
PRESENT
San Francisco, CA
- Create and maintain Inventory Playbooks for sites that accurately define the Product and Process Fulfillment Strategy and Replenishment Plan recommendations that align with the SKU characteristics associated with the site’s product offering
- Enable and maintain access and services to Autodesk’s Cloud products and services utilizing internal tools
- Monitor and log Cloud orders through cases in Autodesk’s CRM system (Salesforce)
- Analysis, creating reports and presenting process enhancement solutions
- Proactive approach, flexible, able to operate in constant changing environment
- Follow procedural documents to assist in the troubleshooting and resolution of download issues
- Work independently, or within the construct of a project team, to understand customer business requirements and deliver solutions which meet those business needs
- Focus on execution of sales and marketing activities as per annual and quarterly plans
- Lead the creation of Inventory Playbooks for sites that accurately define the Product and Process Fulfillment Strategy and Replenishment Plan recommendations that align with the SKU characteristics associated with the site’s product offering
Fulfillment Analyst
03/2011
-
08/2017
San Francisco, CA
- Manages physical records and performs archive management
- Meet KPI goals’ for all supported functions
- Fast learner person to become a process expert in a short period of time on Equifax related processes
- Respond quickly to unexpected changes with creativity and optimism
- Capable of self-manage
- Review BOMs received for accuracy of structure and item numbers, ensure set up accurately with vendors, and coordinate with the go - live date of materials in inventory and release of orders
- Manage Vendor and change control process with the BOM and system updates - notify Internal teams as to when they can update Boms and communicate updates / changes to fulfillment vendors to ensure they have the most updated version
- Inventory Management - review inventory daily, analyze usages daily / monthly
- Calculate inventory valuation and usage valuation reports. Manage Obsolescence
Licensing Fulfillment Analyst
10/2006
-
11/2010
San Francisco, CA
- Vendor Management - Assist in monitoring vendor order processing reports to detect potential issues and ensure SLAs are being met
- Escalate fulfillment vendor receiving issues to the Print Buyer, if the issues are attributable to print vendor shipping or labeling errors
- Analyze and report on Fulfillment vendor invoices. Process purchase orders and track all fulfillment related spend. Audit monthly fulfillment spends to ensure accuracy of billing, i.e. storage reports, assembly, pod
- Assist with materials planning, capacity planning, monthly metrics and readiness reporting, and overall business forecasting where applicable
- Item set up - retrieve art files and post to appropriate vendor
- Strive for continuous improvements in processes, cost control and service
- Interface with marketing, product and analytic teams on campaign set-up, tracking and fulfillment
- Interact with other analytical and technical teams on matters regarding data sourcing, discovery, and modeling
- Query internal systems and data marts to develop and audit waterfall repots and assist with promotion inquiries
Education
Hofstra University
2002 - 2006
Bachelor's Degree in Sourcing
Professional Skills
- Strong analytical and problem solving skills, excellent verbal and written communication skills required
- Demonstrated strong and flexible interpersonal skills
- Strong computer processing skills
- Effective organizational skills, ability to prioritize, take initiative and meet deadlines under pressure
- Strong, clear, concise, and analytical written and oral communication skills, required
- Demonstrated experience in planning, organizing and implementing project plans
- Strong attention to detail, quality, and accuracy with experience working with database and CRM systems, (e.g. SQL and SalesForce.com)
How to write Fulfillment Analyst Resume
Fulfillment Analyst role is responsible for analytical, analysis, retail, finance, credit, training, database, mac, shipping, reporting.
To write great resume for fulfillment analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Fulfillment Analyst Resume
The section contact information is important in your fulfillment analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Fulfillment Analyst Resume
The section work experience is an essential part of your fulfillment analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fulfillment analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fulfillment analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Fulfillment Analyst resume experience can include:
- Desirable: Previous experience in order management and fulfillment and/or programming
- Previous experience in a similar position is an asset, but not required
- Communicate in a clear and effective manner with customers and internal departments
- Desirable: Previous experience in credit or related industry
- Receiving hardware returns, recording receipt details and reporting receipts
- Packaging and shipping returned hardware for manufacturer refurbishing
Education on a Fulfillment Analyst Resume
Make sure to make education a priority on your fulfillment analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fulfillment analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Fulfillment Analyst Resume
When listing skills on your fulfillment analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical fulfillment analyst skills:
- Prior direct experience in SIOP and plant scheduling processes
- Demonstrated experience using Microsoft Office -- PowerPoint, Excel, Word and Visio
- Advanced analytical skills and an ability to build fact based recommendations
- Understanding of order management, distribution and transportation processes with 2+ years of experience
- Order Management experience, including detailed understanding of the order, fulfillment, and invoice process
- Dedicated to client care with experience providing support for clients and internal departments
List of Typical Experience For a Fulfillment Analyst Resume
1
Experience For Allocation & Fulfillment Analyst Resume
- Critical thinking skills to pursue new methods or solutions and to think outside the box
- Tracking of shipment details including clock serial numbers, mac addresses and tracking numbers
- Reporting of shipments and returns to Sales, Billing, Finance, Implementation and Customer Support departments
- Understands the impact/implications of the vast majority of issues that arise during the course of normal list processing and campaign management activities
- Reconciliation of shipping requirements received from Sales, Billing and Implementation departments
- Own and monitor the project lifecycle of customer orders from development to delivery with the goal of delivering outstanding satisfaction
- Prepare documentation, including the development of Standard Operating Procedures / modification for assigned process improvement projects
- Act and support team as Subject Matter Expert on reporting capabilities and performance monitoring tools
- Recognizes and addresses forecasting errors and quickly corrects production planning; reconciles demand forecasts to net sales forecasts
2
Experience For Lead Fulfillment Analyst Resume
- Utilize SAS and SQL to identify customers who are eligible for incentives, and develop reporting and ad-hoc analysis on rewards responders
- Order entry for customer sales and rental orders or inventoried items and purchase order requisitioning for non-inventoried items
- Preparation of international shipping documents for shipments outside North America
- Backup responsibility for clock return processing
- Process multiple, complex data input files ensuring 100% accuracy and on time delivery
- Analyze and verify code and processing results to ensure compliance with project specifications
- Analyze and resolve processing issues to ensure on-time, quality product delivery and customer satisfaction
- Manage and monitor day-to-day fulfillment functions for Ally Bank Deposits including generation and delivery of statements, letters, forms and disclosures
3
Experience For Senior Fulfillment Analyst Resume
- Create, modify, maintain distribution of reports using multiple data inputs, systems and tools
- Many projects require understanding of Order Management functionality and OMS systems configuration
- Coordinates traffic & billing software updates, identifies software issues, and tests solutions with vendor
- Coordinate directions from several locations at the same time
- Analyze project complexities and project level of effort to provide timeframe estimates
- Collaborate with peers and other departments to determine project requirements and negotiate delivery timeframes
4
Experience For Licensing Fulfillment Analyst Resume
- Program and modify computer code (JCL, XML, SAS, DataStage, other) to perform data manipulation in the most efficient manner possible
- Convey problems, solutions, and updates on projects and their statuses to peers
- Desirable: DataStage, ETL and SAS
- Deploy and maintain an accurate ABCQ product segmentation plan across division sites
- Align and maintain MRP systems to link ABCQ with the replenishment plans
- Design and maintain replenishment management systems that ensure we have the correct amount of material to meet division OTD and model inventory targets
- Create and maintain inventory playbooks for all sites, which accurately define the product and process positioning strategy, the demand variability summary and replenishment design targets
- Work with the operations to create accurate inventory forecasts, aligned with the SIOP demand and the replenishment management designs
- Create and maintain capacity models for our sites that allow for ease in dimensioning supply v. demand imbalances and which support taking prompt gap-closure measures via the SIOP process
5
Experience For Request Fulfillment Analyst Resume
- Perform end-to-end reconciliation processes (FIS--CEDAR-FOS). Escalate reconciliation or fulfillment issues
- Monitor and control communication output pre and post an enhancement or system upgrade to ensure accuracy and integrity of new or revised correspondence and other documents
- Serve as a subject matter expert regarding the correspondence system supporting creation of new letters, modification to existing letters, and changes to standard letter content. Also, coordinate activities such as statement messaging, and adding resources to existing collateral or new resources as appropriate
- Identify improvement opportunities for all systems utilized and make formal recommendations as applicable
- Serve as the key librarian of the rapid letter library
6
Experience For Product Fulfillment Analyst Resume
- Manage, track and perform all changes to Customer Statements, System Letters, Rapid Letters and Rapid Campaign Letters
- Complete the Annual Letter Review process
- Develop and manage a centralized repository of all customer correspondence
- Act as an account liaison and subject matter expert between external vendors, internal business units, and Deposit Operations to coordinate communications and mass mailing activities related to product and service fulfillment and logistics regulatory requirements, and organization's customer service standards
- Manage and monitor mass mailing campaigns to ensure audience, letter content/message, fulfillment content, QA, and mailing execution stages of these efforts are executed correctly and timely. Track volumes and cost associated with mass mailing and provide updates to Senior Leadership and Project Manager
- Act as a subject matter expert for all CEDAR related processes and the CEDAR portal
- Drive the development/maintaining of all policies, procedures, and process maps specific to customer communications covering automated systems that enable end to end management of the creation and maintenance of all customer correspondence (e.g. CEDAR applications). This includes obtaining approval from Sponsor, Legal, Marketing, and Compliance
7
Experience For Senior Materials Fulfillment Analyst Resume
- Develop and manage routines in support of Deposit Operations reporting requirements. Manage the development and execution of all performance reporting activities in collecting, compiling and analyzing data. Prepare quantitative and qualitative reports
- Familiarity with banking regulations as related to customer banking statements and correspondence and adherence to control standards
- Leverage reporting and dashboards to drive process improvements resulting in reduced costs and improved service
- Create forecasting for fulfillment stores based on current plans and metrics in conjunction with Finance
- Monitor and analyze identified and established key operating metrics and assists in development and maintenance of an accurate measurement system
8
Experience For LS Digital Fulfillment Analyst Resume
- Identify and manage continuous improvement initiatives and cost containment opportunities
- Strong analytical and problem-solving skills; ability to perform root-cause analysis based upon customer feedback and key metrics to determine root causes of defects
- Monitor and support the execution of fulfillment orders across the eCommerce/omni channel network; including a broad scope of Stores, Fulfillment Center and Drop Shop vendors
- Develop and create data tables to support day to day store fulfillment operations
- Engage and collaborate with IT to align programs/projects in support of supply chain business objectives and strategies
- Identify, recommend and implement improvement opportunities in work methods, procedures, or equipment to increase throughput and/or quality
- Lead or participate on process improvement teams and prepares project reports for management
- Monitor and maintain information related to inventory visibility
9
Experience For Senior Guest Fulfillment Analyst Resume
- Within SME content, maintain system configuration of business related functions within the Order Management System
- Keen attention to detail and technical acumen
- Works independently to support off-hour/weekend operations. Holds decision making for monitoring and triaging any major system issues including escalation, resolution and communication to maintain/restore fulfillment operations
- Proficient in SQL Basic
- Configure order management systems so they align with Omni-Channel business processes
- Designs, develops, and publishes various reporting necessary to highlight areas of success and underperformance in key areas and to assist with decision making and initiation of process change. Including but not limited to: Contract Consumption, Monthly/Weekly OTIF, Order Entry Audit, Order Management, and other ad-hoc reporting
- Collaborates with Supply Planning, Buying and Merchandising, and International Logistics through weekly Supply Review meetings and as needed to highlight on time delivery risks and concerns, propose solutions, and monitor through resolution
- Makes informed and timely decisions to adjust customer order delivery prioritiy, allocate supply, or withhold allocation of supply based upon existing supply constraints and/or stock positions
10
Experience For Demand Fulfillment Analyst Resume
- Produces weekly dashboard reporting for key areas of the business which provides an aggregate view of customer order data and recounts our actual and projected on time delivery performance and general alignment against supply chain targets
- Daily and weekly communication with Customer Service team, Retail team, and Logistics Center to manage and coordinate order release activity to ensure alignment with available order fulfillment capacity
- In an operations, allocations or supply chain role
- Liaise between the customer and various cross functional partners (Sales, Production, Demand Planners, and Warehouse)
- Prepare Shipment Business Reviews: Monthly/Quarterly
- Monitor the flow of vendor purchase order deliveries to ensure on time delivery of the customer purchase orders
List of Typical Skills For a Fulfillment Analyst Resume
1
Skills For Allocation & Fulfillment Analyst Resume
- Business analysis and business process management skills
- Knowledge and experience working with MS Office package
- Experience with BI reporting tools (ie. Cognos, MicroStrategy,Tableau)
- Effective communicator, ability to use data to tell a compelling story to drive change
- Proven ability to multi-task and handle a variety of responsibilities
- Relevant experience in related area/field
2
Skills For Lead Fulfillment Analyst Resume
- Experience with E1/E3 – MRP systems
- Experience with MRP system
- Experience in deposit product fulfillment and letter/statement generation utilizing third party tools
- Strong knowledge of CEDAR portal and rapid letter processes
- Technical skill profile and competencies required for complex technology environment
3
Skills For Senior Fulfillment Analyst Resume
- Experience with direct to consumer fulfillment
- Experience with supply chain metrics and their use to drive process improvements
- Effective communicator and ability to influence others to accomplish team objectives
- Previous experience in order management, account management and shipment analysis required
- Communicates and reports drop ship performance and leverages information to drive better business decisions and improve customer experience
4
Skills For Licensing Fulfillment Analyst Resume
- Provide best-in-class service to customers through ownership of accounts and demonstrated proficiency of the business
- Time management/task prioritization
- Understanding of Ally Bank's products and services as well as operational policies and procedures
- Enforces accuracy of order booking activity to ensure alignment of customer order book with guiding principles, booking calendar, and product availability
- Perform end-to-end correspondence and statement monitoring processes, partnering with On-Site Vendor management staff as needed
5
Skills For Request Fulfillment Analyst Resume
- Influences order routing algorithm improvements in partnership with Merchandise Planning and Analytics teams
- Excel in a face-paced, dynamic environment, handling multiple projects simultaneously
- Basic understanding of Six Sigma and Lean methodologies
- Supply Chain Operations (regional Planning & Fulfillment Mgmt., SCOM, PCC/DC Mgmt., Logistics, Finance, …)
- Innovative and creative, with a logical and methodical approach to problem solving
- Enthusiastic problem solver with high level of critical thinking
- Knowledge of data gathering through various software applications
- Responsible for disputing compliance chargeback claims
6
Skills For Product Fulfillment Analyst Resume
- Liaison between warehouse operations, accounts, and internal stakeholders to solve any issues related to order processing
- Able to quickly learn and apply new tasks and concepts
- Exceptional work ethic and attitude
- Self-motivate and deliver results under pressure
- Use CRM system (Salesforce) to monitor updated orders, maintain accurate client entitlement data, complete delivery records, record client interactions and document pertinent transaction details. Ensure accurate data is maintained in the database throughout the sales cycle
- Set up client permissions for services accessed electronically and distribute software, license keys & content services via client support portal & FTP servers. Advise clients of product availability, supply access details & document proof of delivery for revenue recognition
7
Skills For Senior Materials Fulfillment Analyst Resume
- Collaborate with Product Managers & Software Engineers to get the latest information on released & upcoming products. Deliver updated software to impacted clients within agreed timescales
- Identify opportunities for quality & process improvement by using MI reporting, analytics and key performance metrics. Suggest changes that focus on automating existing processes. Assist line and senior managers in understanding process bottlenecks and inconsistencies. Facilitate an organization of continuous process improvement
- Experience in Supply Chain, Manufacturing, or Analytics
- Experience on Call Center and Shared Services/BPO programs & procedures at least 18 months
- Progressively responsible work experience in order management, inventory management and fulfillment
- Experience with new technologies and process improvement workflows
- Analyse various datasets and report on product usage statistics & account/contact entitlements
- Internal: Fulfillment Leads and Analysts; Sales Associates and Sales Program Managers; Programming Leads and Analysts; Information Solutions Consultants; Directors; Global Operations management team; IT
8
Skills For LS Digital Fulfillment Analyst Resume
- Regional Category Marketing / GTMU
- WW and regional Planning (other PPS regions)
- Proficient with MS applications (Excel, Word, Outlook)
- Familiar with GFS, iCon, IDS and BOSS systems. Have knowledge of reading legal documents related to depository accounts, such as a Corporate Resolution and Incumbency
- Travel required in US
- Database marketing professional with experience in list development, campaign management, or other analytical role preferably within the financial services industry
9
Skills For Senior Guest Fulfillment Analyst Resume
- Experience with SAS, SQL or other relevant tools
- Meticulous attention to detail, with an overall passion for quality and accuracy
- Relay analytical insight to internal and external stakeholders
- Fluency in English (both spoken and written) is essential. Competency in at least one other European language is advantageous
- Self-motivated, team-orientated & able to work without close supervision
10
Skills For Demand Fulfillment Analyst Resume
- Proficient in Microsoft Office Suite, required
- Self-starter with confidence and initiative to work both independently and with cross-functional teams
- Advanced PC and office suite knowledge previous client portfolio ownership
- Desirable: Knowledge of the consumer credit file
- Desirable: Knowledge of financial services, auto, insurance and telco products
List of Typical Responsibilities For a Fulfillment Analyst Resume
1
Responsibilities For Allocation & Fulfillment Analyst Resume
- Release customer purchase orders to our warehouse for on-time shipment
- Proactively communicate any lateness or requests of extensions from our Wholesale Partners to the Sales team
- Verify EAN/UPC uploads and verify color definition to the GXS catalog
- Reconciliation of customer purchase order price discrepancies
- Provide support to Sales and Finance with related analysis that directly results ion updates to forecasts
2
Responsibilities For Lead Fulfillment Analyst Resume
- Conducts analysis of fulfillment metrics for all channels including demand forecasting, capacity parameters by store and shelf replenishment time; recommends adjustments to improve speed to customer
- Analyzes performance metrics to optimize business and improve processes
- Updates the dashboard of fulfillment performance; utilizes the data to recommend business process improvements
- Monitors and communicates issues with product flow to ensure inventory accuracy
- Anticipates promotional activity affect by channel, recommends adjustments to improve speed to customer
- Recommend future improvements and influence operations or processes with data
3
Responsibilities For Senior Fulfillment Analyst Resume
- Collaborates with local sales management to identify trends, resolve problems, and improve operations
- Maintains and recommends revisions to Service Level Agreement policies
- Runs reports, analyzes results, and distributes findings to the field to improve operations
- Updates and maintains contract fulfillment procedures
- Identifies opportunities to apply new software functionality to improve efficiencies in the CCC and communicates these applications to contract fulfillment team
- Desirable: Knowledge of electronic file transmission (FTP, SFTP, CD, other
- Identify and drive operational performance within our fulfillment network by reducing order lead time, improving operational processes, optimizing volume across the network, and building strategic partnerships
4
Responsibilities For Licensing Fulfillment Analyst Resume
- Manage network allocation targets to balance order distribution with lead time and gross margin goals, analyze large data sets to identify root causes and propose recommended changes to the allocation strategy
- Collaborate with our Product Strategy team to launch new products, new prescription ranges, and new lens types – submitting requests for sample orders, following up on testing, troubleshooting potential fulfillment issues, and ensuring proper order transmission to the labs
- Monitor and fix daily order, shipping, and tech issues within our lab network – creating and updating any and all necessary tech tickets
- Partner with Finance to review and approve lab invoices and investigate discrepancies on a monthly basis
- Coordinate special projects with the labs, including implementation of external partnership programs, and submitting requests for sample orders and new product testing
5
Responsibilities For Request Fulfillment Analyst Resume
- Monitor inventory levels at the labs and proactively address discrepancies and backorders
- Define, develop and document Deposit Operations communications business requirements for existing production as well as any enhancements based on documented defects, enhancement projects and/or new product and services initiatives. Coordinate review sessions with all business units to insure document requirements meet business, compliance, and legal objectives/governance
- Provide exemplary customer care by following up on product queries, access issues & user change requests. Provide fulfillment related support for other departments within Moody’s Analytics as required. Partner with Finance, Product Management, Sales and Client Service teams to ensure client queries are resolved promptly and clients are fully satisfied
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