Global Technology Infrastructure Resume Sample
Tyler Douglas
147 Alena Shoal,
Dallas,
TX
+1 (555) 539 8437
Work Experience
CTO Global Technology Infrastructure & Head of Infrastructure Architecture
01/2017
-
PRESENT
San Francisco, CA
- Structure: approaching deliverables with a clear approach and rationale for proceeding (i.e., a problem-solving approach driven by a clear problem statement and evaluation of potential options/alternatives)
- Communications: ensuring stakeholders and Leadership are aware of plans, progress and needs for escalation
- Accountability: taking complete ownership of our deliverables; and advancing a culture of ownership (i.e., with a clear delineation of roles and responsibilities)
- Data-driven: making fact-based decisions; separating fact from “noise” and using information intelligently
- Distil and synthesize practical and meaningful training material based on a combination of content from Training Central together with self-developed presentations. Maintain and perform training campaigns on a continual basis as new-joiners enter the organization, functions are restructured, etc. Measure training participation and completion
- Guide individuals accountable for developing, maintaining and testing BIAs, BRPs and TRPs to create meaningful Resiliency plans at the “right” level of granularity
- Ensure that plan and document owners of BIAs, BRPs and TRPs understand in advance when plan and component recertification and revalidation requirements come due. Deliver timely reporting on compliance metrics to stakeholders (GTI APAC Leadership, Service Owners, Technology Site Managers (TSMs) and IT Risk)
Global Technology Infrastructure
05/2014
-
09/2016
Philadelphia, PA
- Providing feedback on performance against Resiliency objectives in the year-end performance management process as necessary to “dual-hat” Resiliency coordinators and leads (i.e., individuals in Resiliency roles which are additional to their core responsibilities)
- Maintain a high-level of communication and visibility around the Resiliency agenda with stakeholders (defined above)
- Function as a regional point of contact to deliver Resiliency documentation and assist plan and document owners when responding to audit (internal or external) or regulator queries specific to the content of BIAs, BRPs and TRPs. Monitor, ensure and report compliance to regulatory requirements for the Firm’s Business and Technology Resiliency posture
- Perform quality checks for application recovery plans demonstrating effectiveness in test and simulation scenarios (i.e., building in the use of recovery plans in DR and outage simulations)
- Coordinate GTI participation in Resiliency testing across the region – covering both people and Data Centers
- Assist in planning, documenting and executing internal and client facing Resiliency table top exercises
- Provide aggregate status reporting and transformation KPI’s to senior level stakeholders
CTO Global Technology Infrastructure & Head of Infrastructure Architecture
10/2007
-
03/2014
Philadelphia, PA
- Voice of the customer (defines and expresses needs of the customer)
- Line of business subject matter expert to the Global Technology Infrastructure (GTI) organization
- Communicate and coordinate activities related to change management in conjunction with PAC
- Communicate upcoming projects with potential impact to the LOB’s
- Coordination alongside command centers, liaising with all business units
- Conduct periodic surveys to report on level of client satisfaction
- Support and maintain servers associated with the ‘CAF’ top applications in the firm
- Influence at all levels, but particularly with CIO and Managing Director level to focus the organization’s resources and expertise on strategic initiatives to further Technology’s capability
Education
Wheeling Jesuit University
2002 - 2006
Engineer's Degree in Information Science
Professional Skills
- Good reporting skills and presentation preparation skills for senior management
- Strong project management and organization skills, delivering quality output with great attention to detail
- Demonstrated previous experience of IT Service and Delivery Leadership principles with a proven track record of delivering results
- Excellent hands on technical skills and troubleshooting abilities
- Solid understanding in development, automated testing, release management and methodologies as well as proven operations experience leveraging ITIL standards
- Confident and organized with good reasoning and influencing skills
- Project management and organization skills, delivering quality output with great attention to detail
How to write Global Technology Infrastructure Resume
Global Technology Infrastructure role is responsible for reporting, scripting, languages, organization, python, printing, training, integration, security, architecture.
To write great resume for global technology infrastructure job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Global Technology Infrastructure Resume
The section contact information is important in your global technology infrastructure resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Global Technology Infrastructure Resume
The section work experience is an essential part of your global technology infrastructure resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous global technology infrastructure responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular global technology infrastructure position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Global Technology Infrastructure resume experience can include:
- Experience of systems engineering experience
- Experience of systems and design/implementation engineering experience in complex large-scale Financial Services IT environments
- A good broad technical background is required coupled with a good knowledge of EMC Isilon,
- ECS, VMAX, VNX, Cisco, Brocade, NetApp CDOT, SolidFire (Experience in build and
- Programming/coding skill – knowledge of programing languages such as Python, Java, C++
- Experience in establishing and meeting objectives, tracking and driving an agenda, and presenting progress of the same
Education on a Global Technology Infrastructure Resume
Make sure to make education a priority on your global technology infrastructure resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your global technology infrastructure experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Global Technology Infrastructure Resume
When listing skills on your global technology infrastructure resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical global technology infrastructure skills:
- Good to have hands-on support experience for Microsoft Exchange and Skype for Business as well as Mobile technologies (Good Dynamics + Airwatch)
- Implementation at an enterprise scale).Any additional Python scripting skills / knowledge
- Proven experience in a high pressure customer facing environment
- Systems integration skills (Interoperability)
- Work independently and operate with energy, integrity and a demonstrated respect for a diversity of opinions and styles
- Collaborator with ability to foster relationships effectively with diverse groups across geographies
List of Typical Experience For a Global Technology Infrastructure Resume
1
Experience For CTO Global Technology Infrastructure & Head of Infrastructure Architecture Resume
- Provides leadership and service line escalation and stakeholder management for the Business Collaboration Operations team in the region
- Drive the Operations transformation agenda within the region and influence globally towards the OpsDev culture as well as driving synergies between the different towers
- Responsible for end to end operations functions for the service provided – including Tier3 escalation support, vendor escalation, resiliency testing, capacity management and all other streams
- Identify, evaluate, develop and implement the automation agenda within the EUS Business Collaboration operations driving efficiencies and infrastructure automations
- Challenge & motivate team of senior engineers in the business collaborations ensuring focus on operational excellence and service improvements
2
Experience For Global Technology Infrastructure Resource Manager Resume
- Work closely with Engineering/Development teams to design, rollout and manage end to end automation, self service capabilities as well as next gen collaboration platforms
- Identify , mitigate and remediate Zero Day, and non-zero day Threats and Vulnerabilities in the network infrastructure
- Conduct continuous control assessments to Insure that appropriate risk management strategies and controls are integrated into all Global Networks policies, processes, and procedures
- Lead and manage the Network infrastructure risk and control initiatives and control activities and insures internal and external regulatory compliance
- Provide an interface to Central Risk and Control and Cyber Security organizations to co-ordinate the execution of the Global IT risk and control agenda across the regions
- Interact with personnel at various levels to develop recommendations, remediate control deficiencies, and drive implementation of remediation strategies
3
Experience For Business Controls Analyst Global Technology Infrastructure Resume
- Distilling and synthesizing practical and meaningful training material based on a combination of content from Training Central together with self-developed presentations
- Ensuring that plan and document owners understand in advance when plan and component recertification and revalidation requirements come due. Deliver timely reporting on compliance metrics to stakeholders
- Maintaining a high-level of communication and visibility around the Resiliency agenda with stakeholders (defined above)
- Proactively identifying, proposing, planning and executing opportunities for efficiencies in the Resiliency space to drive increased coverage and compliance, whether through automation or elimination of process inefficiencies
- Understanding those costs which are controllable versus internal allocations and cost drivers (fixed versus variable, consumption based, unit price, etc.). Linking in-region and accountable individuals to costs which are controllable or which can be directly influenced
4
Experience For Global Technology Infrastructure Resume
- Measuring the benefit of cost save initiatives, clearly delineated between reductions in internal recharge, P&L saves or cost avoidance and tying these back to invoices or charges against APAC cost centers (i.e., demonstrating where GTI can expect to see saves)
- Investment Portfolio Mgmt: Analyze and support the engagement of the service area with the GTI Investment Portfolio Prioritization and management
- Managing ad-hoc expense save projects which require coordination between Services and periodic benchmarking of GTI’s pricing and cost competitiveness
- Efficiency: Support the service productivity program, modeling efficiency ideas and comparing those with existing technology product costing
- Resource/People/Location Mgmt: Coordinate the resource and location strategy for the service area and maintain a process to ensure changes are included in monthly forecasting process
- Support the monthly Business Review process and Service Review process for the Service Area
- Partner with Service Owners to manage the Costing Model to accurately calculate effective rates for each product, including analysis against benchmarks. Provide analysis of product and Line of Business volume and consumption
5
Experience For CTO Global Technology Infrastructure & Head of Infrastructure Architecture Resume
- Represent the service area during the annual Product Price Guide (PPG) change management process and monthly billing issue review meetings. Incorporating analysis and financial scenario modeling on efficiency opportunities and impact on product pricing
- Effectively present data insights, conclusions and recommendations to all levels of management
- Experience in developing data models and entity-relationship diagrams
- Effective ticket management to meet defined Service Levels
- Manage project financials to include developing Business Case forecasting, understanding P&L, depreciation etc.)
- Proficiency in the following in data management tools and languages (e.g., Qlikview, SQL)
- Bash/tcsh/csh/sh shell scripting
List of Typical Skills For a Global Technology Infrastructure Resume
1
Skills For CTO Global Technology Infrastructure & Head of Infrastructure Architecture Resume
- Experience in supporting Secure Printing solutions via Pharos/Equitrac
- Good knowledge in high availability solutions as well as other Windows supporting infrastructure – Windows Clustering/Active Directory/System Center/SQL
- Experience in messaging and faxing products
- Relevant working experience in an IT Risk and Control role
- Relevant working experience in a Network technology role
- Experience with Linux Containers (lxc, docker etc)
- Intermediate experience in SAN/NAS Technologies – Netapp/EMC and similar
2
Skills For Global Technology Infrastructure Resource Manager Resume
- Preferably 2+ years coding experience in developing applications and systems automation
- Experience with tools for managing and reviewing source code (git, gerrit, jenkins)
- Hands-on experience in supporting Office365 platform in Hybrid setup – mainly Sharepoint/Exchange/Skype/OneDrive and identities store
- Hands-on support experience with Windows File Services, including DFS/DFS-R
- Hands on technical experience with Keon / Boks, Powerbroker, LDAP and eTrust or related Unix security products in a large global enterprise environment
- Significant experience / proficiency as a Unix systems administrator in a large global enterprise environment
- Development experience with object-oriented languages - C++, Java, Python, or Ruby
3
Skills For Business Controls Analyst Global Technology Infrastructure Resume
- Middleware support Experience with ETL tools such as Informatica, Datastage or Pentaho
- Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
- Experience in Systems Administration UNIX (Solaris, Linux, AIX); Microsoft Windows; VMWare’s ESXi, vSphere platform and VCenterOps Manager
- Proactive involvement with Permit To Build and Permit To Operate processes
- Experience with projects in multiple technologies, functions (e.g. transaction management, risk management etc.)
4
Skills For Global Technology Infrastructure Resume
- Working knowledge of Microsoft Office products and certifications as Microsoft Office Specialist
- An aptitude and passion for learning and sharing knowledge, particularly in the areas of organizational design, strategy, culture and team building
- Attends information sharing and group training sessions
- One or more of the following technology security certifications or equivalent: CEH, CHFI, CISA, CISSP
- One or more of the following network technology certifications or equivalent: CCNA, CCNP, CCIE
- Proficiency in MS Excel, MS PowerPoint with working knowledge of SharePoint
- Knowledge of virtual machines and application hosting
5
Skills For CTO Global Technology Infrastructure & Head of Infrastructure Architecture Resume
- An understanding of Virtual Private Networks (VPN) and remote connection technologies
- Proactively supports knowledge sharing within the GTI team
- New development of automations using the core products and custom code
- Escalated support for existing automations and applications
- Contribution to management reporting where appropriate
- Implementation Management of Datacentre Deployments (global)
6
Skills For Global Technology Infrastructure Resource Manager Resume
- Authentication Schemes, single-sign-on systems e.g. Kerberos
- Distributed – Server/Storage, Hypervisor, Market Data rate publication
- Good understanding of kernel tuning, backup server/client Configurations and patch updates & rebuilds concepts, Server health check & performance monitoring, scripting concepts (bash, Perl)
- Engage with App Teams early on in design process, driving to influence app design as much as infrastructure design
- Drive Standardization and adoption of GTI Services within application designs, including adoption of cookie-cutter designs based on standard offerings
- An in-depth technical knowledge and track record of effecting service management changes within a high-availability environment
7
Skills For Business Controls Analyst Global Technology Infrastructure Resume
- Drive educational efforts to make GTI services well understood among its customers
- Comfortable working in a demanding fast-paced, customer-focused organization undergoing significant change. Flexible and able to adapt to new situations as the business demands
- Expert level experience in supporting, designing, implementing complex Sharepoint farms, IBM FileNet, SQL Services and related collaboration technologies
- Expert level in scripting/programming and automating Windows services through PowerShell/C#/.Net
- Passion for development best practices - unit testing, code reviews, community standards, and maintainable code
8
Skills For Global Technology Infrastructure Resume
- Familiarity with Continuous Integration and development pipeline processes
- Mandarin is not mandatory but would be an asset
- Red Hat Certified Engineer (RHCE) certified
- Over 2 years of experience in Technology, ideally with recent experience in IT management and preferably in the financial services sector in a regional or global capacity
- Experience working as part of a team driving organizational strategy and change
- The requirement is for a Build Engineer for SAN/NAS and other associated Block/File technologies with experience and knowledge of infrastructure to consult, design, administer, manage, document, build and test JPMC storage environments
9
Skills For CTO Global Technology Infrastructure & Head of Infrastructure Architecture Resume
- A good broad technical background is required coupled with a good knowledge of EMC Isilon, ECS, VMAX, VNX, Cisco, Brocade, NetApp CDOT, SolidFire (Experience in build and implementation at an enterprise scale).Any additional Python scripting skills / knowledge (ESX/VMWare.) would be of benefit
- Technologies with experience and knowledge of infrastructure to consult, design, administer,
- The requirement is for a Build Engineer for SAN/NAS and other associated Block/File
- Manage, document, build and test JPMC storage environments
- Troubleshoot and configure peripheral devices - (Printers, iPad, Smart Phones)
- Contributes to continuous improvement and tries to leverage successful products and processes from across LOB Technology initiatives
- Input with due diligence as well as distribution
10
Skills For Global Technology Infrastructure Resource Manager Resume
- Proficiency in Python, PERL, and macro’s
- New development of the .Net based applications
- Day-to-day management of workload and projects
- Documentation and hand over of prod releases to the production support team
- Support for break fix as required
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