Guest Experience Host Resume Sample
Duane Rohan
76259 Kenna Station,
Dallas,
TX
+1 (555) 759 6606
Work Experience
Guest Experience Host
08/2015
-
PRESENT
Los Angeles, CA
- Demonstrates a strong sales approach, maximizing the department’s sales goals
- Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience
- To follow opening and closing procedures as detailed in the department’s operating plan
- Fun, dynamic, and friendly personality
- Excellent communication, listening, and motivational skills
- Self-motivated, able to work independently or as part of a team
- Demonstrated ability to manage groups
- Experience with teaching or guiding children
- Demonstrates a strong sales approach, maximizing the department’s sales goals by suggestive selling and upselling techniques
Guest Experience Host-retail
02/2013
-
04/2015
Chicago, IL
- To greet all guests with eye contact, a smile and a verbal greeting on every transaction
- Ensure all transactions are processed accurately considering rates, promotions, vouchers, discounts, etc
- Responsible for the preparation, display, storage, control, and sale of all consumables in the café
- Demonstrate a strong sales approach, maximizing the department’s sales goals
- Experience in a customer service role and food industry
- Provides accurate tracking of coupon distribution and offers, and relay feedback from interactions
- Maintains excellent knowledge of the attraction including all program content, and is thoroughly familiar with aquarium displays and species, in order to any questions
- Actively contribute ideas and thoughts as to how to make promotions for the attraction more successful.Escort mascot during events
- Some positions require working outside in extreme weather conditions including rain, wind, high/low temperatures, and humidity
Guest Experience Host-general Admissions
10/2006
-
09/2012
Phoenix, AZ
- Oversees and pays special attention to all children, not only for guest service but also for safety
- Assists and informs guests on a voluntary or involuntary basis of general-park knowledge throughout the day
- Upsell available premium inventory to concert attendees
- Manage inventory and contribute to a nightly sales goal
- Provide venue information to all concert attendees regarding concert and arrival times, venue amenities, etc
- Recognize VIP clients, Live Nation Executives and all parties associated to the artists to instill appreciation for their membership and patronage
- Coordinate operations on night of shows with Floor Manager, servers and security
- Build relationships and loyalty with RMC Underground members and VIP clients with an ability to anticipate their needs
- Oversee VIP areas and reserved seats to ensure guests are receiving highly personalized service at all times
Education
Purdue University North Central
2001 - 2005
School's Degree in Communication
Professional Skills
- Serve as Guest Experience Host at the Wiltern with a focus on selling premium seating and VIP experience options night of show
- Serve as Guest Experience Host at the Palladium with a focus on selling premium seating and VIP experience options night of show
- Serve as Guest Experience Host at Revention Music Centre with a focus on selling premium seating and VIP experience options night of show
- Serve as Guest Experience Host at The Wiltern with a focus on selling VIP options night of show and providing excellent guest service
- Serve as Guest Experience Host at The Aztec Theatre with a focus on selling premium seating and VIP experience options night of show
- Experience of delivering excellent customer service on a face to face basis (ideally from within the retail, hospitality or the entertainments industry)
- Experience of delivering excellent customer service on a face to face basis, (ideally from within the retail, hospitality or the entertainments industry)
How to write Guest Experience Host Resume
Guest Experience Host role is responsible for insurance, events, security, compliance, inventory, supervision, kpi, seating, teaching, positions.
To write great resume for guest experience host job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Guest Experience Host Resume
The section contact information is important in your guest experience host resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Guest Experience Host Resume
The section work experience is an essential part of your guest experience host resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous guest experience host responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular guest experience host position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Guest Experience Host resume experience can include:
- Engaging in conversation and interacting with our guests in an open and genuine manner
- Greet all guests with eye contact, a smile and a verbal greeting on every transaction. Issue a receipt and a passing pleasantry on every transaction
- Maintain professional grooming standards
- Fun, outgoing, and friendly personality
- Work a flexible schedule, including mornings, evenings, weekends, and holidays
- Confidence to deliver fun and engaging educational talks and family shows
Education on a Guest Experience Host Resume
Make sure to make education a priority on your guest experience host resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your guest experience host experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Guest Experience Host Resume
When listing skills on your guest experience host resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical guest experience host skills:
- Experience in selling and customer service
- A true desire to connect with our guests and elevating their overall experience
- Demonstrable experience of working to a high standard in a pressurised environment within the entertainments industry or similar
- Experience using metal detection equipment
- Previous front of house hotel experience is an asset
- The ability to create memorable experiences for our thousands of guests
List of Typical Skills For a Guest Experience Host Resume
1
Skills For Guest Experience Host Grounds Resume
- The ability to engage and interact with our visitors giving every single person that VIP feel
- Awareness of Health & Safety and how it contributes to a safe working environment
- Available positions include Commercial (Retail, Food and Beverage, and Photo) and Operations (Admissions, Ride Operators, and Entertainment)
- Available positions include Commercial (Retail, Food and Beverage, and Photo) and Operations (Admissions, Ride Operators, Entertainment, and Educatoin)
- Available positions include Commercial (Retail, Food and Beverage, and Photo) and Operations (Admissions, Ride Operators, Entertainment, and Education)
2
Skills For Guest Experience Host-retail Resume
- Available positions include Operations (Admissions and Education)
- Available positions include Commercial (Retail & Food and Beverage) and Operations (Admissions, Ride Operators, and Entertainment)
- Able to engage in conversation and interact with our guests in an open and genuine manner
- Available positions in Operations (Admissions, Ride Operators, and Entertainment)
- Available positions include Commercial (Retail, Photo, and Café)
- Available positions include Commercial (Retail & Food and Beverage), Operations (Admissions, Ride Operators, and Entertainment), and Custodial
- Available positions include Commercial (Retail and Food and Beverage) and Operations (Admissions, Ride Operators, and Entertainment)
- Available positions include Commercial (Retail, Food and Beverage, and Photo) and Operations (Admissions, Ride Operators, Entertainments, and Education)
- Available positions on Admissions Team!
3
Skills For Guest Experience Host-all Departments Resume
- Available positions include Admissions
- Available positions include Operations (Admissions, Ride Operators, and Entertainment)
- Available positions include Commercial (Retail, Food and Beverage, and Photo) and Operations (Admissions and Entertainment)
- Confidence to wear a costume and entertain our guests
- Be a reliable and customer focused team player
- Be a reliable, customer focused team player
- Available positions include Commercial (Retail and Photo) and Operations (Admissions and Education)
4
Skills For Guest Experience Host-general Admissions Resume
- Extended medical health benefits
- Confident personality with the willingness to approach guests and deliver world class levels of customer service
- Willingness to work within a close knit team but also independently when required
- Maintain constant communication with staff and guests to ensure that they receive highly personalized service
- Charismatic and a people person. Fearless and excited to engage with patrons
- Take charge, think outside the box and come up with creative solutions
5
Skills For Guest Experience Host-fixed Term Resume
- Build relationships and loyalty with customers with an ability to anticipate their needs
- Problem solve, multi task and well organized
- Ensure that all voucher redemptions are recorded and reconciled on a daily basis
- Ensure all public areas have well-stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day
- RRSP matching contributions
6
Skills For Guest Experience Host MGH Resume
- Self defense training
- Responsibility to ensure compliance with Health, Safety & Security within the workplace and in line with the Group Policy (HS001)
- Upsell available VIP inventory to concert attendees
- Build relationships and data with Wiltern Underground members and VIP clients and have the ability to anticipate their needs
- Build relationships and loyalty with Aztec Underground members and VIP clients with an ability to anticipate their needs
- Complimentary Colleague cafe
- Well spoken and personable
- Problem solve, multi task and is well organized
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