Guest Relations Resume Sample
Cecil Kreiger
12742 Delbert Court,
Philadelphia,
PA
+1 (555) 364 4483
Work Experience
Guest Relations Specialist
02/2017
-
PRESENT
New York, NY
- Basic Selling Skills and knowledge
- Assists leaders with the ongoing evaluation of the Guest Relations Program, customer satisfaction, development of personal and departmental educational plans and quality management guidelines
- Extensive Learning& Development programmes
- Opportunities for promotion and transfer across Marriott International
- Social events and activities
- Uniform and laundry service
- Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department’s standards and procedures
- Assist in the coordination of compliance with (repeat) guests’ needs, requests, and personal preferences. Ensure proper recognition and preference delivery for all repeat guests
- Accommodate all guest’s special requests accordingly upon registration of the guests
Guest Relations Supervisor
02/2014
-
11/2016
Los Angeles, CA
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Understand guest’s service needs
- Prepares for and attends some club functions as needed to ensure successful member satisfaction and member marketing outreach
- Assists in the updating and maintenance of Athenaeum photographic archives of the property and club events
- Plans, organizes and coordinates membership promotional activities by providing support to membership campaigns and club marketing efforts, assists with all efforts and preparations required to undertake a successful membership campaign
- Independently handles the preparations necessary for the timely mailing of The Update, the club’s monthly newsletter, via post and electronic methods, by ensuring that all contributing parties meet deadlines
- Participates in special department projects assigned by Director; i.e., maintenance, design, housekeeping, etc
Guest Relations Assistant / Officer
07/2011
-
11/2013
Dallas, TX
- Recognize all Repeat guest’s upon arrival, using name recognition when possible
- Position is based in the Charlotte, NC corporate headquarters
- Drives Innovative Business Improvements:Demonstrate constructive discontent; Question when things can be done better and identify improvement areas. Take appropriate risks and learn from mistakes. Rapidly implement and commercialize approved ideas. Propose opportunities for improvement; influence stakeholders to drive execution. Apply best practices and learning from other parts of the System
- Act Like an Owner:Focus on highest priority actions first; adjust priorities when appropriate to achieve results. Accomplish objectives; ensure completion of work. Take action in daily work to positively impact people, communities and the environment. Use Company resources responsibly
- Experience in an administrative or guest service role
- Make independent decisions in accordance with Target’s policies and procedures
- Demonstrate exceptional written and verbal communication skills
- Flexible scheduling, including weekends and holidays
Education
Johnson & Wales University
2006 - 2011
School's Degree in Hospitality
Professional Skills
- Skills & Abilities:Excellent interpersonal and oral communication skills, good written communications & keyboarding skills
- Proven superior verbal and written communication skills, including listening, negotiating and decision making skills
- Strong communication skills, both oral and written, in addition to administrative, organizational, and public relations skills
- Excellent creative written communication skills including spelling, punctuation, grammar and clarity of communication with strong attention to detail
- Proven, strong, interpersonal and teamwork skills
- Strong interpersonal skills and the ability to deal effectively with people in a tactful, positive manner
- Excellent verbal communication skills are required to effectively interact with internal and external customers
How to write Guest Relations Resume
Guest Relations role is responsible for customer, microsoft, english, organizational, interpersonal, positive, leadership, excel, basic, travel.
To write great resume for guest relations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Guest Relations Resume
The section contact information is important in your guest relations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Guest Relations Resume
The section work experience is an essential part of your guest relations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous guest relations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular guest relations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Guest Relations resume experience can include:
- Effective verbal and written communication and presentation skills; Ability to interact with people of all different levels and backgrounds
- Maintains patient confidentiality; applies effective written and verbal communication skills between our guests and hospital staff
- Excellent English communication skills; including both verbal and written
- Proven success working effectively with team members
- Proven ability to influence others, respond appropriately and effectively to guests/colleagues/owners as needed
- Creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
Education on a Guest Relations Resume
Make sure to make education a priority on your guest relations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your guest relations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Guest Relations Resume
When listing skills on your guest relations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical guest relations skills:
- Work in close contact with the general public in Marketing and Sales situations that require strong communication and customer service skills
- Demonstrated communication skills, oral and written, for the preparation of professional, clear, concise reports
- Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
- Effectively partner with other groups on the lot to enhance the tour experience and add additional revenue
- Excellent communication skills in English (oral and written).Fluency in any other foreign language is required
- Ensuring all contacts are resolved efficiently and effectively to conclusion
List of Typical Experience For a Guest Relations Resume
1
Experience For Guest Relations Supervisor Resume
- A self-starter, one with attention to detail, strong organizational skills, and ability to juggle multiple projects
- Communicate clearly and concisely on the telephone and in writing, a natural conversationalist with strong diplomacy skills
- Develops a strong understanding of Guest’s needs and takes appropriate action to exceed expectations using tact and good judgment
- Employ critical thinking skills and available resources to correctly address guest concerns
- Create and publish social media posts and effectively respond to guest inquiries
2
Experience For Guest Relations Specialist Resume
- Proven experience providing best-in-class customer service and resolutions
- Strong Customer Service skill sets with the ability to anticipate needs
- Being accountable for providing excellent professional support to our guests – whether by telephone or email
- Experience and understanding from a professional capacity of using Social Networks and review sites – particularly Facebook, Twitter and Trip Advisor
- Experience using Social Media Monitoring and Management tools is an advantage
- Monitors departmental Rave Sessions to ensure occurrence and effectiveness, providing coaching and feedback to appropriate levels of management
3
Experience For Guest Relations Coordinator Resume
- Experience and understanding from a professional capacity of using Social Networks and review sites - particularly Facebook, Twitter and Trip Advisor
- Passionate about delivering e memorable Guest Experience
- Demonstrate a thorough understanding of all facilities and services provided within the hotel
- Previous call center or other high volume contact center experience
- Cooperate and coordinate teamwork with other departments at all times Non
- Demonstrates our Culture of Caring Partnership
- Displays excellent interdepartmental working relationships: cooperative, positive, and continuous professional inter-actions with fellow staff members
4
Experience For Guest Relations Associate Resume
- Experience with customer service and office operations required
- Experience of working within a fast paced and changeable environment
- Able to prioritize and multi task in a fast paced environment
- Prepare requisitions for amenities on a timely basis and in an efficient and cost effective manner
- Demonstrate exceptional Customer Service on a consistent basis
5
Experience For Guest Relations Representative Resume
- Positive Attitude and work ethic consistently demonstrated
- Monitor VIP’s and ensure VIP arrival experience is executed in timely and efficient manner. Complete welcome and/or follow up calls as necessary
- Experience in a Hospitality, Guest Relations or Front Desk position
- Provide monthly guest correspondence reports with detailed information to the Director of Guest Experience and VP of Operations
- Customer service experience
6
Experience For Event Associate, Guest Relations & Support Resume
- Handling guests’ mails and messages, answering phone calls and replying email enquiries
- Compiling of financial reports for the hotel/area as needed
- Willing to go the extra mile to engage Guests
- Working knowledge of computer programs, such as Microsoft Office including Word, Excel, PowerPoint, and Access
- Ensuring fueling pads are accessible, and not occupied by any Aircraft DFD
- Engaging with our hotel site teams and other central support teams to identify root causes of complaints and suggest fixes
- Reviewing event schedules for any special indications
7
Experience For Guest Relations Mgr Resume
- Ensuring guests, Pilots, employees and Aircraft is safe at all times on the ramp
- Maintaining and organizing Inside Radio desk
- Ensuring there is sufficient supply of back up headsets/microphones for A/C
- Being responsible for the Performance Monitor Program
- Provide customer service to all Guests, including; problem-solving, ticket processing, and handling inquiries and requests
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues
- Responsible for maintaining storage and supply areas including ordering of necessary event and office supplies ordered through MMarketsite
8
Experience For Guest Relations Ambassador Resume
- Executes action plans for the department’s future success including training programs, workforce planning, and rewards and recognition programs
- Show every guest checking in to the lift and offer rooming
- The Guest Relations Supervisor is responsible for any guest recovery situations including seating issues, counterfeit tickets and guest relations
- To be fully involved in IHG Rewards and ICA enrolments and achieving targeted Up-Selling Revenue
- Less shifts during non-peak times/more during peak times
9
Experience For Assistant Manager Guest Relations Resume
- The Usher Supervisor is responsible for any guest recovery situations including seating issues, counterfeit tickets and guest relations
- Responsible for coordinating Q rooms with appropriate departments during the day
- Critically review invitee lists for accuracy and data verification, including manipulating excel data
- Responsible for typing correspondence and answering telephones
- Oversee the curbside arrival of VIP guests and ensuring the doormen, valet runners, and bellmen are attending to the guest’s needs
- Computer knowledge including Microsoft Office including Word, Excel, Power Point, and Access
10
Experience For GH Guest Relations Rep Resume
- Greet all patients/visitors entering the hospital providing information and directions as needed
- Manage conference room booking/scheduling
- Provide assistance with catering ordering and set-up; inform employees of food deliveries
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Responsible for preparation for arrival & departure of the day and maintaining & managing guest’s profile database
- Act as a Duty Manager, handling guest complaints efficiently and making sure all guests leave the hotel satisfied
- Identify opportunities for up-selling and promoting when appropriate
List of Typical Skills For a Guest Relations Resume
1
Skills For Guest Relations Supervisor Resume
- Communication skills are utilized a significant amount of time when interacting with others; guests and third parties
- Exceptional customer relation skills
- Clear written communication skills
- Previous guest experience or customer service experience
- Interact with guests and team members in a professional manner and show empathy; experience dealing with escalated guest complaints
- Liaise with all other hotel departments to build a strong working relationship
- Coordinates pre-arrival of all guest's accommodations by conducting room inspections prior to arrival of every guest
- Understand life of kid parent and children, know about kid parent’s experience and kid education
2
Skills For Guest Relations Specialist Resume
- Knowledge and experience with data entry and MS Office
- Skill in time management and attention to detail
- Contact Center, Target Store and/or Target.com experience
- Intermediate skill level of Microsoft applications
- Experience in a supervisory role within a Guest Relations department
3
Skills For Guest Relations Coordinator Resume
- Experience in a managerial role within a Guest Relations department
- Experience in Middle Eastern hospitality
- Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information
- Having knowledge of OPERA System is an advantage
- Responsible for obtaining and maintaining housing floor plans (and/or list of conference participants)
- Responsible for issuing and collecting keys seven days a week
- Facilitate the implementation of marketing campaigns pertaining to travel review sites
- Actively contacts renewal period parents and scheduling meetings/consultations in the center
- Brings issues concerning associate satisfaction to the attention of the appropriate departments and Human Resources as necessary
4
Skills For Guest Relations Associate Resume
- Able to handle a wide variety of tasks and responsibilities while maintaining a superior level of customer service
- Perform daily quality checks to ensure all reservations have been handled according to Lapita Hotel and property standards
- Ensure Lobby presence during peak times
- Latitude in scheduling own activities
- Assist GRM in ensuring relative guest/staff information is communicated through the agreed communication channels
5
Skills For Guest Relations Representative Resume
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
- Understand the key coding system
- Merge key forms and arrange according to the instructions for each conference
- Young and vibrant team that has a work hard/play hard attitude to life and who enjoy having fun at work as well
- Greets, welcomes, and registers all guests at the airport or Porte cochere (if driving)
- Always engages and interact with guests professionally, presenting a friendly demeanor
- Successfully handles initial inquiries from parents as well as consultations and conferences with parents
- Fluent in Arabic, English and Turkish
- Strong passion for delivering a great guest experience with every interaction by finding creative solutions and displays a positive and flexible attitude within the team and with the guest
6
Skills For Event Associate, Guest Relations & Support Resume
- Interact with guests, team members and internal business partners with the appropriate branded, friendly, empathetic, and professional style
- Use various information sources to answer questions, identify problems, think critically and appropriately resolve guest issues
- In the absence of the supervisor is able to execute the supervisor checklist and manage the shift accordingly
- Responds to and handles guest problems and complaints, follows up with the guests the next day to ensure the guests leave satisfied
- Intervenes in any guest/associate situation as needed to insure the integrity of the hotel is maintained, guest satisfaction is achieved, and associate well being is preserved
7
Skills For Guest Relations Mgr Resume
- Interacts with customers on a regular basis throughout the hotel to obtain feedback on quality of product, service levels and overall satisfaction
- Is fully aware of the Marriott brand standards within the hotel and does a full (operations) hotel audit on a monthly basis
- Tracks all guest issues from various sources and reports results
- Identifies trends in guest issues for resolution
- Demonstration of positive daily interaction with tour staff management, corporate and brewery employees. Demonstration of positive daily interaction with public guests, private guests, non-profit organizations, distributors and vendors
- Effectively handle guest opportunities and communicate them
- Fully aware of the day’s arrivals & their preferences, hotel facilities and promotions, occupancy & rooms rates
- Meet repeat & VIP guests upon arrival to hotel, provide personalized itinerary and offers additional guest services
8
Skills For Guest Relations Ambassador Resume
- Monitor system, equipment and lack of stationary challenges and coordinate with internal and external partners to rectify the situation immediately
- Able to converse in German / Russian language is an advantage
- Has latitude to order supplies for daily operational needs
- Demonstration of positive daily interaction with tour staff management, corporate and brewery employees
- Knowledge of general office equipment (e.g., Switchboard, Telephones Systems, fax machine, copy machine, printers)
- Troubleshoot guest inquiries and appropriately handle conflict as needed
- Great energy and enthusiasm to proactively engage guests
- No visible piercings or tattoos
- Use various information sources to answer questions, identify problems and appropriately resolve guest issues
9
Skills For Assistant Manager Guest Relations Resume
- Work independently and use a variety of information sources
- Able to provide verbal and written bilingual Spanish support
- Knowledge of Target policy and procedures
- Knowledge of computerized Front Office systems required
- Computer proficiency in the Windows environment (Word, Excel, PowerPoint)
- Guest service orientation and drive
- Supports the Mission, Value and Vision of Beaumont Farmington Hills. Demonstrates personal commitment through active involvement in the performance improvement process
- Restocks VIP Lounge with amenities, monitors and maintains the organization of the room’s appearance while interacting with hotel guests
10
Skills For GH Guest Relations Rep Resume
- Ensures confidentiality of guests’ information and pertinent hotel data at all times
- 401K, Medical, and Dental coverage
- Proven leadership skills and the ability to effectively develop, manage, and motivate people within a fast-paced and production oriented work environment
- High technical aptitude with proficiency in Microsoft Office Suite and service center technologies
- Flexible schedule when needed to meet the demands of a 7 day a week operation
- Conversational knowledge of an European language
- Detail orientated individual with ability to multi-task in fast paced environment
- Assist in the coordination of VIP amenities (accordingly to VIP type)
- Coordination of the Guest History updates to enable better service in the future
List of Typical Responsibilities For a Guest Relations Resume
1
Responsibilities For Guest Relations Supervisor Resume
- Lead sales renew conversations by highlighting Disney English differences and learner’s actual learning progress. Ensure all processes are in strict accordance with Disney English renewal sales process and policies
- Deliver best guest experience with counselor’s approach attitude, including parent connection before and after class, parent connection call, etc. and as needed helps parents solve issues
- Keep work closely with academic teams to know about learner’s learning progress, by regular class observation, PTC sit-in, parent care binder review with Learning partners, etc
- Plans and implements action plans for the department’s future success including training programs, workforce planning, and rewards and recognition programs
- Good communication skills and good command of English
- Proven record of strong leadership and Guest Service skills
2
Responsibilities For Guest Relations Specialist Resume
- Excellent communication skills and public relations ability
- High attention to detail with excellent customer service skills
- Responds promptly, accurately and effectively to consumer contacts via 800 number, letters, emails and social media when applicable
- Exceptional guest recovery skills
- Administrative skills- Word, Excel and Outlook are desirable
- Good organizational skill and ability to multitask
- Advanced verbal and written communication skills (English)
- Working knowledge of or experience with Forbes and AAA service standards
3
Responsibilities For Guest Relations Coordinator Resume
- Establish and maintain an effective communication process with all departments, in particular with Front Desk, Housekeeping and Engineering
- Two years' experience with substantial contact with the public involving conflict resolution and problem-solving
- Analyze and assist the GRM on monitoring all social media and CRM platforms to ensure guest experience are maintained at a superior level
- Previous call center experience or related work in a high call volume setting desired
- Responsible for directing room service amenity servers to ensure appropriate amenity is placed in room prior to guest arrival
4
Responsibilities For Guest Relations Associate Resume
- At 1-2 days prior, cheeck arrival list for all guests with special occasions visit according to our repeat guest program and arrange upgrades and/or amenities
- Co-ordinate with all Front Office sections, Housekeeping and Room Service as necessary and maintain an effective flow of communication with all hotel personnel
- Book outstanding restaurant experiences
- Develop strong partnerships with other departments to stay informed regarding changes within the business and communicate these changes to your team
- 1 – 3 years’ experience in dealing with the public
- Coordinates pre-arrival of all guest’s accommodations by conducting room inspections prior to arrival of every guest
- Experience in public relations and/or marketing
- Previous experience and/or a combination of training as a Guest Relation Specialist
5
Responsibilities For Guest Relations Representative Resume
- Previous experience working with wine and beverage services
- Experience in a social media, public relations, or marketing role
- Management experience within social media, public relations, or marketing
- Hospitality industry experience in a similar resort setting
- Assist manager in gaining awareness of patients’ perceptions of the hospital experience
- Fosters relationships with all backlot areas involved in the VIP tour in order to provide a one of a kind experience to our guests
- To check the rooms of all top VIP guests prior to their arrival at the hotel
6
Responsibilities For Event Associate, Guest Relations & Support Resume
- Demonstrate comprehensive knowledge of our restaurants and food offerings
- Monitor text assist, social media feeds and email inboxes for opportunities to improve the fan experience
- Guest relations experience
- Understand and influence all departments in creating a positive work environment and guest experience through enthusiasm, teamwork, and appreciation
- Welcome new Inpatient parents to KKI and orient them to hospital and community resources to help foster a positive experience
- Provide the best possible recovery experience for guests who have been disappointed with some aspect of the company or who seek information
- Previous experience in a corporate reception or five star hotel environment
- Excellent professional demeanor with the ability to work with a wide range of administration levels and management
- Provide excellent guest service and work in a team environment in a professional manner
7
Responsibilities For Guest Relations Mgr Resume
- Social media knowledge and experience
- Three years' experience as a receptionist, working in a busy front office and/or general office administration
- Demonstrated competency in the following Microsoft Office computer programs: OUTLOOK, EXCEL, POWERPOINT and WORD
- Maintain excellent communication and work relationships in all hotel areas
- Previous Guest Relations/Front Office experience at supervisory level is required in a 5 hotel or similar environment
- MUSThave a strong knowledge of Melbourne (attractions, restaurants, landmarks etc)
- The ability to handle multiple tasks, lead large groups of employees and display excellent internal and external customer service is required. S
8
Responsibilities For Guest Relations Ambassador Resume
- Experience in a Guest Relations Role in a 5 property
- 1 – 2 years of related sales experience
- Demonstrate familiarity with budgets and finance
- Strong, creative and tenacious personality
- Operate computer keyboard for extended periods of time
- Experience in Front Office, Five star Hotel Environment,
- Track and evaluate relevant Guest satisfaction measures to determine effectiveness of training programs and continuously identify opportunities for improvement
- Demonstrated ability to work well in a fast-paced, rapidly changing environment
- Demonstrated ability to anticipate problems, find creative solutions to challenging situations and provide complicated information in a clear and simple manner
9
Responsibilities For Assistant Manager Guest Relations Resume
- Experience in a customer or client services role, ideally with an emphasis on training
- Partner across all departments to ensure delivery of a seamless Guest experience
- Experience with social media platforms, such as Facebook and Twitter
- Operate computerfor extended periods of time
- Provides administrative support to all guest experience initiatives and service programs
10
Responsibilities For GH Guest Relations Rep Resume
- Experience in a customer service focused role
- Experience in a public relations or marketing
- Experience in the Hospitality industry
- Skilled in the use of Micros Opera PMS
- Managed significant volume of customer correspondence across multiple online channels in a prior role
- Experience in guest complaint resolution
Related to Guest Relations Resume Samples
Guest Relations Agent Resume Sample
Work Experience
• Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department’s standards and procedures
• Assist in the coordination of compliance with (repeat) guests’ needs, requests, and personal preferences. Ensure proper recognition and preference del...
Professional Skills
• Having an experience in similar position f...
• Excellence in communication skills: verbal...
• Solid interpersonal and relationship-build...
Guest Relations Executive Resume Sample
Work Experience
• Handle guests’ mails and messages, and answer phone calls
• Respond to our high profile VIP clientele guest requests for special arrangements or services
• Greetsall guests at all times in a friendly and helpful manner and attempts to learnand use guest’s name at every opport...
Professional Skills
• Guest contact skills & problem solving skills
• Outgoing personality, with excellent commu...
• Strong communication skills especially spe...
Guest Relations Officer Resume Sample
Work Experience
• Observe guest reactions and confer frequently with service staff to ensure guest’s satisfaction
• Maintain complete working knowledge of: daily house-count, arrivals/departures, V.I.P.’s, scheduled in-house, group names, group contacts, activities, locations, and times as well as special requests/a...
Professional Skills
• Great guest interaction skills and listeni...
• Demonstrates skills, knowledge and experie...
• Demonstrates strong oral and written commu...
Talent Relations Resume Sample
Work Experience
• Strict attention to detail and a strong follow-up required
• Effectively prioritize with strong time-management skills
• Oversee all non-editorial standard business communication to DCE’s talent pool announcing company news, updates to policies and procedures, or requesting i...
Professional Skills
• Prior casting office or talent relations i...
• Computer skills required ~ Excel, Microsof...
• Prior experience with social media managem...
Regulatory Office Resume Sample
Work Experience
• Drive & manage improvement programs for regulatory reporting control, including understanding the existing issues, identifying the root cause and implementing remediation
• Follow the escalation protocols for regulatory breach incidents by organizing debriefing meeting, Phoenix/FORCE uploads
&n...
Professional Skills
• Provide informed skill set to deliver chan...
• Post graduate education in business or a r...
• Effectively communicate and/or escalate is...
Regulatory Risk Resume Sample
Work Experience
• Detailed business analysis/requirements definition across our data and core capabilities streams of delivery
• Direct, daily interaction with business & operations reporting SME’s to manage the information flow and delivery of key project milestones
• Work with Controls a...
Professional Skills
• Strong project management skills, proven o...
• Strong analytical skills alongside the abi...
• Proven managerial skills including setting...