Hospitality Manager Resume Sample
Ernesto Pfannerstill
265 Lindsay Turnpike,
San Francisco,
CA
+1 (555) 670 9305
Work Experience
Hospitality Manager
09/2017
-
PRESENT
Philadelphia, PA
- Act as senior point of contact for bank’s business lines for all client hosting programs within the sponsorship portfolio
- Manage client hosting events across the hockey and arts sponsorship portfolios, such as President’s Breakfasts and Scotiabank Giller Prize receptions
- Liaise with sponsorship properties to facilitate and manage client hosting experiences for the bank’s business lines
- Previous Front Desk management or related experience required
- Being service minded and facilitator of good service delivery
- Building support and political acumen
- Building staff competence, creating an environment of creativity and innovation
Hospitality Services Manager
03/2013
-
06/2017
Philadelphia, PA
- Building and promoting effective teams
- Creating an emotionally intelligent organization
- Leveraging conflict in the interests of the UN Agencies setting standards
- Sharing knowledge across the organization and building a culture of knowledge sharing and learning. Promoting learning and knowledge management/sharing are the responsibility of each staff member
- Fair and transparent decision-making; calculated risk-taking
- Understands advanced aspects of primary area of specialization as well as the fundamental concepts of related disciplines (financial resources and human resources management, contract, asset and procurement, information and communication technology, general administration)
- Demonstrates strong analytical oral and written communication skills
- Demonstrates comprehensive understanding and knowledge of the current guidelines and tools and utilizes these regularly in work assignments
Event Hospitality Manager
11/2010
-
12/2012
Phoenix, AZ
- Plan and execute all aspects of a VIP event to include: budgets, marketing plans, menu, guest counts, themes, messaging/collateral, décor, rentals, transportation, and entertainment
- Research, site visits/selection and contract negotiations with third parties/vendors including but not limited to: hotels, rental companies, transportation companies, caterers, AV companies, entertainment vendors, and florists
- Manage relationships with event vendors and manage staff and volunteers onsite
- Direct and manage onsite event set-up and break down
- Create, manage and reconcile event budgets, expenses and timelines
- Onsite trouble-shooting and problem solving
- Strategy 2017 & 2018: Liaise with Coca-Cola Russia departments and affiliated bottlers under the direction of the General Manager and Global Hospitality Director and Manager in order to determine the hospitality strategy for FCC and FWC and the level of target group activation (stakeholders, government, costumers, consumers, employees)
Education
Alliant International University - Sacramento Campus
2005 - 2010
Bachelor's Degree in Management
Professional Skills
- Medical, Dental & Life Insurance, Short & Long Term Disability Insurance, Prescription Plan, Paid Vacation, Direct Deposit, Tuition Assistance and Meal Discounts
- Proven project management leadership skills
- Excellent leadership skills with a hands on, lead-by-example work style
- Other Skills required to be successful in the job (i.e. communication, relationship building, team work)
- Exceptional communication skills and fluent in English
- Proficient computer skills to include Microsoft office suite
- Proven track record for building a cohesive team and facilitating goal accomplishments
How to write Hospitality Manager Resume
Hospitality Manager role is responsible for parking, leadership, procurement, training, auditing, printing, shipping, reporting, design, insurance.
To write great resume for hospitality manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Hospitality Manager Resume
The section contact information is important in your hospitality manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Hospitality Manager Resume
The section work experience is an essential part of your hospitality manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hospitality manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hospitality manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Hospitality Manager resume experience can include:
- Package Management: In conjunction with Communications Manager (to be hired), manage package needs, structure and allocation process between all constituents; align and confirm final allocation with General Manager and any other stakeholders required
- Invitation Process: manage and plan invitation process of all stakeholder packages; confirm and manage letter of invitation with legal counsel and finance; control and supervise guest data collection process if applicable (see below)
- Solid event management experience or highly skilled project manager expert from sales/marketing/corporate relations
- Continually evaluate experiences with goal of keeping experiences fresh and aligned with Brand positioning
- Strong relationship management, experience of managing a broad set of external contacts and internal stakeholders
- Deliver an excellent food and service experience for employees while adhering to a fixed budget
Education on a Hospitality Manager Resume
Make sure to make education a priority on your hospitality manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hospitality manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Hospitality Manager Resume
When listing skills on your hospitality manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hospitality manager skills:
- Flexible, able to work well within a pressured, fast moving, complex environment and to work effectively in a team
- Demonstrated experience in development of Standard Operating Procedures
- Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks
- Industry related experience in food service, laundry, housekeeping, hospitality and/or pool and spa
- Highly organised and efficient with the ability to identify key issues and manage multiple, often conflicting priorities
- Experience in use of a Room Booking System desirable
List of Typical Experience For a Hospitality Manager Resume
1
Experience For Hospitality Services Manager Resume
- Grow Singapore to become a major spec hub for APAC countries with strong performing spec team
- Stable job history which demonstrates upward career progression
- Global Program Planning: work closely and from beginning with Global Hospitality in all stages of planning as instructed by General Manager
- A flexible working style for a fast-paced, dynamic environment where only limited standardization exists
- Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
- Passion, creativity and innovation
- Co-ordination of agency, customer and internal resources
2
Experience For Manager, Global Hospitality Services Resume
- Challenge, engage and influence a broad set of individuals
- Lead and direct the Visitor Center team to achieve Hospitality/Direct Business priorities: consumer acquisition, club conversion, profit generation, guest experience and brand promotion
- Evaluate Visitor Center strategies and sales performance to goal. Delivers monthly Key Performance indicators with corresponding observations and recommendations
- Align wineries in business procedures and implementing best practices consistently
- Manage and track key drivers/KPIs and budgets to achieve P&L deliverables for respective Mumm Napa and Kenwood businesses
- Supervises Sales Gallery Coordinators’ tasks/activity which includes greeting and providing hospitality to guests, identifying the Sales Executive on point per rotation, generating the Sales Executive tour sheet, and printing and completing gift receipts
- Oversees Kid’s club area including staffing, enforcing standard operating procedures and maintenance. Deliver exceptional customer service to guest and child utilizing the kids club
- Become the go-to-person for total light control
- Focus on hospitality segement
3
Experience For Event Hospitality Manager Resume
- Build complete technical expertise on commercial and hospitality solutions
- Willingness to travel 30% of the time, sometimes with little or no notice
- To ensure that the site is running in accordance to the specified Health and Safety procedures dictated under the Senior Corporate Services Manager’s remit, ensuring a consistent and professional service is provided business wide with issues being reported to the Corporate Health and Safety Officer
- To implement management ideas and processes, in the direction of achieving the groups’ goals and objectives, remaining at the same time in tandem and in support of the senior managers overall plans and strategies
- Significant experience in a similar role providing front of house services within a professional environment, ideally gained within a financial services or professional services environment
- Management of a diverse team
- Execute on Global strategy set by Leadership
- Successfully manage the operation of the department in accordance with federal, state, and local standards and requirements
- Oversee the operational performance of the region’s Honesty Markets
4
Experience For Senior Global Solutions Manager Hospitality Vertical Resume
- Identify needs and respond proactively
- Establish targets, KPI’s, schedules, policies and procedures
- Ensure supplies and equipment are adequate in quantity and quality
- Handle customer complaints when necessary
- Ensure all records are kept properly and consistently
- Review and prepare reports for senior management
- Manage budgets/expenses, analyse and interpret financial information
- Exceptional attention to detail and have the ability to hold others accountable to the high standards of exceptional service and food quality i.e. Absolute Guest Satisfaction
- Works collaboratively and cooperatively with Flik Lifestyles Leadership and client
5
Experience For Hospitality Specifications Manager Resume
- Potential to manage productivity, compliance, performance improvement and project management on an individual as well as team basis
- Other tasks and projects as assigned by leadership
- ServSafe® Certified – required
- Assisting the Head of Hospitality and Catering and Hospitality Manager with any cooking, preparation or set-up as required, and in particular catering for office staff
- Liaising with the Head of Hospitality and catering, Hospitality Manager, Telephonists, Facilities Department, Commissionaires and Executive Assistants regarding ongoing operations
- Checking stocks of supplies and replenishing as required
6
Experience For Senior Hospitality Manager Resume
- Initiates customer satisfaction surveys and focus groups to gauge the Company’s hospitality at the unit
- Analyzes data and develops action plans based on facts to improve quality of service
- Supports the operational and culinary teams with strategies to drive hospitality excellence
- Monitors customer satisfaction KPIs at the unit level to ensure ROI
- Excellent interpersonal communication skills – both verbal and written; ability to communicate with all levels of client management; tact in working with professional peers from other departments and all subordinates
7
Experience For Hospitality & Engagement Manager Resume
- Effectively present information and respond to questions in one-on-one and small group situations to customers, clients, other employees and the general public, using PowerPoint as well as other mainstream software and technology
- Manage all offerings, quality, and delivery of our Cambridge client's food services globally which include catering, cafeteria(s), vending, quick service food offerings, and corporate dining events
- Effectively manage all vendors and contracts. Partner with Strategic Sourcing + Procurement to ensure that our Cambridge client can leverage the best pricing. Working with the Sourcing Team to issue RFP’s and lead vendor selection processes as required
- Ensure that all vendors meet health code requirements Implement a process for auditing food quality by a 3rd party on a regular cadence. Implement a mechanism for employee feedback, and a means in which to address feedback and requests
- Budgeting and Supplies
- Manage a staff of two Regional Catering Managers
8
Experience For Fifa WC Hospitality Manager Resume
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request
- Work closely with Infection Control including updating and revising Support Service policies and procedures to ensure alignment with PIDAC and other relevant Standards and IC directions
- Develop yearly budgets, regularly review actual performance against budget and report on variances
- Anthem Blue Cross Blue Shield medical
9
Experience For Manager, Hospitality Resume
- 401K retirement plan with generous company match
- Receive a non-decaled company vehicle for business and personal use
- Receive a non-decaled company vehicle for business use
- STEP 2 – Send an email to consultants.lk@undp.org attaching completed Letter of Confirmation of Interest and Availabilitytogether with the Financial Proposalby using the link, Individual Contract Offerors Letter to UNDP Confirming Interest and Availability Financial Proposal - National and indicating the vacancy number/positionin the subject line
- United Concordia dental
- Paid vacation/sick days
- Guest Data Collection: In conjunction with Local (to be hired) and Global Communications Manager, plan and approve data collection process with legal team internally, find and contract external agency authorized and responsible for data collection only, instruct and supervise Local Communications Manager (to be hired) and Local Hospitality Coordinator (to be hired) on data collections process
- Recruit and develop the members of the Hospitality Supervisory team including setting and monitoring accountabilities, ensuring alignment with Corporate and Departmental goals and priorities, training and coaching, and performance evaluation. Leadership development includes ensuring processes are in place to develop front line staff for future Supervisory/Management roles
List of Typical Skills For a Hospitality Manager Resume
1
Skills For Hospitality Services Manager Resume
- Problem solving skills - ability to communicate operational challenges, with recommended solutions where possible
- Demonstrate safe equipment use, ensuring that your customers’ laundries are fully operational and that customers’ are properly trained
- Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish assigned tasks
- Proven success working with corporate systems, methods and processes that contribute to great execution and deliver bottom line results
- Accurate and effective management of financial resources of the Cafeteria and Conference Hall facilities
- Persuasive selling and negotiation experience
- Experience of implementing an events and hospitality strategy
2
Skills For Manager, Global Hospitality Services Resume
- Build relationships within Napa and Sonoma businesses (hotels, limo companies, etc), develop key inter-winery partnerships, track and prioritize outreach
- Build strong relationship with hotel brands and specifiers in region
- Experience/Knowledge required (i.e. Familiarity with architectural design and the construction industry)
- Customer focused with a desire to succeed and provide excellent level of service
- Strong passion and commitment to the guests, both internal and external
- High end restaurant experience
- Manages the pre meal experience with operations managers
- Builds and maintains strong relationships across the organization and with key clients
3
Skills For Event Hospitality Manager Resume
- Willing to be on call during off hours and during weekend coverage
- Coordinating with outside vendors as needed
- Traveling, at a moment’s notice, to oversee service wherever he/she is needed at one of the properties or onboard Yacht
- Understanding of all areas of the restaurant business
- Carrying out the necessary tasks in respect of food hygiene and health and safety
- Promote a continuous learning environment and ensure ongoing training and development in targeted organizational processes and initiatives
- Actively participate in the budging and planning process, and produce monthly financial reporting and updates
- Manage provisioning including food, liquor, wine, toiletries, consumable supplies
- Apply your mechanical aptitude to install and repair dish machines and dispensing systems, leveraging this service to strengthen the customer relationship
4
Skills For Senior Global Solutions Manager Hospitality Vertical Resume
- Aptitude Requirements (i.e. Technical aptitude and ability to master complex building/lighting systems)
- Plan, develop and maintain a successful, scalable hospitality program in the portfolio, including cleaning, food and beverage, and brand assurance
- Take the lead with hospitality vendors, driving continuous improvement in quality and pricing
- Organize and coordinate cleaning and catering operations to ensure maximum efficiency
- Assume responsibility for budgeting and monitoring expenses
- Conduct rigorous due diligence, including valuation and process mapping, and manage evaluation processes on current programs and systems
- Understand the employee’s needs and provide them with personalized solutions by suggesting activities and facilities in the surrounding area
- Ensure all tasks are followed up on and completed according to set timelines
- Assist in provisioning for the properties and Yacht
5
Skills For Hospitality Specifications Manager Resume
- Learn customers’ laundry and pool/spa operations and devise unique solutions as their expert on advanced cleaning and sanitation processes and programs
- Review interior staff’s performance in writing & in person every 6 months w/ the Executive Estate Operations Manager
- Measure performance using developed KPI’s
- Day-to-day management of Cleaning
- Enforce adherence to regulations and quality standards including compliance with health and safety regulations
- Works with client quality assurance/ performance improvement team on performance, training, trends and outcomes
6
Skills For Senior Hospitality Manager Resume
- Works with Corporate Director of Hospitality & Culture and Regional Hospitality Champion to provide regular hospitality training to managers & associates
- Identifies improvement opportunities by staying current on customer/industry trends
- Passion, knowledge and appreciation of culinary arts, food and dining
- Develop systems and reports for tracking projects and metric alignment
- Medical, Dental & Life Insurance, Short & Long Term Disability Insurance, Prescription Plan, Paid
- Identification of sources of information related to Common Hospitality Services management. Identification and synthesis of best practices and lessons learnt directly linked to the UN Compound common hospitality services development goals
- Knowledge building and sharing on the management and operations in the Common Services Unit, organization of the operations staff trainings, synthesis of lessons learnt/best practices, and sound contributions to UN knowledge networks and communities of practice
7
Skills For Hospitality & Engagement Manager Resume
- Liaise with and involve Procurement Manager and legal counsel for all vendor contracts needed for program execution. Act as point of information and contact for Global Hospitality Manager to align and include global needs in local planning
- Coordinate and maintain task lists for all services
- Travel required NYC, Greenwich, Caribbean, Europe, worldwide, at a moment’s notice
- Assist and coordinate transportation on the estates
- Insure that policies are understood and observed
- Efficient Procurement and Logistical service provision for the Cafeteria and Conference Hall facilities
8
Skills For Fifa WC Hospitality Manager Resume
- Facilitation of knowledge sharing sessions and best practices in managing the Cafeteria and the Conference Hall in relation to the hospitality industry standards
- Upon completion of training, maintain and grow sales within an existing territory of food service and hospitality accounts, providing customers with sales demos, regular service, and ongoing training
- Learn customers’ warewashing and devise unique solutions as their expert on advanced cleaning and sanitation
- Provide emergency service coverage to appreciative customers
- Grow sales within an existing territory of laundry, housekeeping, pool and spa accounts by providing customers with training, regular and emergency service and sales demonstrations
- Apply your mechanical aptitude to install, repair and perform maintenance on laundry, pool, and spa equipment and systems; leveraging this service to strengthen the customer relationship
- Significant expertise in food and beverage management with a catering/concessions emphasis in a high stress, fast paced environment
- Demonstrated financial acumen with strong background in P&L management; Previous experience in developing operating budgets and established history of meeting or exceeding established financial objectives
- Previous Food & Beverage Management experience in a large-scale hotel or high-quality convention center
9
Skills For Manager, Hospitality Resume
- Over 5 years hopsitlity management ’ experience
- Comprehensive knowledge of the job
- Complete acquaintance with and understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered
- Knowledge of metering, weighting, logging and other shipping procedures
- Frequent contact with individuals representing other departments and/or representing outside organizations
- Contacts involve the exchange of information or data on matters of moderate importance to the function of the department or confidential in nature
- Excellent ability to perform more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.)
- As a member of the Support Services Management Team, provide leadership and technical expertise to the Hospitality group, across both Campuses, including development and guidance of the Hospitality Supervisory team
- Hospitality services includes: patient portering, patient room and procedure room cleaning, patient meal delivery, nursing assistance, environmental cleaning, and waste management
10
Skills For Hospitality Territory Manager Resume
- Using Lean methodology, ensure the Leadership team is aligned with Corporate priorities and patient needs, and are developing processes in the spirit of continuous improvement (kaizen)
- Coach and assist Supervisors regarding Human Resource issues including coaching, developing, recognition, and discipline of front line staff
- Global Food Services financial tracking and reporting – approximately 40 offices and 100 vendors
- Paid comprehensive training program with opportunity for advancement
- Main point of contact for the Hospitality Department
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