Hostess Resume Sample
Magdalen Treutel
881 Brian Road,
San Francisco,
CA
+1 (555) 407 7827
Work Experience
Lead Hostess Execuitve Producer s Lounge
03/2018
-
PRESENT
Boston, MA
- Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently
- Comply with Four Seasons’ Work Rules and Standards of Conduct
- To follow all fire and work safety programs and SOP’s
- Assign stations to servers and other restaurant personnel; assign sidework
- Conduct Menu Class
- Receive and seat guests following a rotation of stations
- Ensure assigned sidework is completed
- Ensure P.O.S. equipment is set properly and is in good working order
Hostess
02/2016
-
02/2018
Phoenix, AZ
- Maintain complete knowledge of all specials, 86’d items, liquor brands, beers and non-alcoholic selections available in the restaurant
- Passion for food, wine and beverage
- Strong communication skills, verbal and written in English and Azeri or Turkish is required
- Able to work in a high paced environment
- Provide fair and consistent seating of guests
- Receive and record reservations by phone or in person
- Accurately handle paperwork
Careers Day-hostess
02/2011
-
11/2015
San Francisco, CA
- Receive incoming calls
- Take room service calls and orders (if necessary)
- Check floor and tables for accuracy and cleanliness
- Assist in bussing tables as needed
- Maintain a clean podium
- If any orders are "carry-out", package and check-out (if necessary)
- Stock host/hostess stand
- Refill beverages as business demands
Education
Cabrini University
2007 - 2011
School's Degree in Management
Professional Skills
- Have outstanding customer service skills and a genuine passion for creating an excellent guest experience
- High attention level to detail, strong organisation and problem solving skills
- Excellent customer relations, problem solving and supervisor skills
- Excellent communication and guest/customer handing skills
- Strong mathematical and analytical skills requires
- Basic English skills to operate the English computer system and communicate with guests who speak English
- Strong interpersonal and telephone etiquette skills essential
How to write Hostess Resume
Hostess role is responsible for english, customer, computer, basic, communications, general, interpersonal, hospitality, retail, credit.
To write great resume for hostess job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Hostess Resume
The section contact information is important in your hostess resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Hostess Resume
The section work experience is an essential part of your hostess resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hostess responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hostess position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Hostess resume experience can include:
- Good interpersonal and communication skills
- Effectively working as part of a team, assisting fellow colleagues whenever possible
- Manage seating of guests to effectively keep kitchen organized and timed correctly
- Fluent in English and confident speaking skills
- Knowledge or the ability to operate computer equipment and experience with using Open Table is an asset
- Strong and effective communication, problem solving abilities essential
Education on a Hostess Resume
Make sure to make education a priority on your hostess resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hostess experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Hostess Resume
When listing skills on your hostess resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hostess skills:
- Excellent communication skills in English and Arabic an advantage
- Strong communication skills – writes clearly and informatively
- Good telephone manner and communications skills
- Provide excellent and magical guest experiences every day by sharing information, tour recommendations, ticket service and restaurant booking
- Have the ability to multi task and effectively react to changing guest needs
- To take table reservations and effectively control the flow of the guests in the restaurant ensuring maximum turnover
List of Typical Experience For a Hostess Resume
1
Experience For On Call Model Hostess Resume
- Keep track on the reservations, acknowledging all relevant information prior opening
- Escorting Guests to suitable table, by anticipating their individual needs when determining table placement
- Actively participating in initial and ongoing training with focus on continued development of knowledge and service techniques
- Responsible for ensuring all closing procedures are done before leaving
- Monitors dining room services and food availability on an ongoing basis to ensure prompt and courteous dining service
2
Experience For Careers Day-hostess Resume
- Greet and/or acknowledge guests upon arrival. Seat guests by escorting them to assigned table, pulling out chairs and handing guests the menus
- Assist in the following Outlet Operations During Assigned Shifts
- Cash handling and banking procedures
- Help in creating an atmosphere with a distinguishing service in F&B
- Provide positive first and last impression of guests when entering and leaving the restaurant/lounge
- Allocates seats accordingly, greet and seat guests, maximizing the available seating capacity
- Follows all accounting procedures in the Westin Hotel including the declaration of tips on the 15th and the last day of each month
- Responsible for ensuring that the phone is answered by the third ring each time
- Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact.to recommend if a guest requests
3
Experience For Hostess / Host Resume
- Maintains assigned areas (spa locker rooms, lounges including spa restrooms, dining room, salon) in an immaculate condition at all times
- Answer telephones according to the standards and take guest reservations or provide information regarding the restaurant or any other hotel service
- To provide a warm welcome to guests and seat them according to seating plan and guest requirements
- To actively assist the Restaurant Manager and his/ her Assistant in greeting and seating guests
- Controls dining room flow of Residents and guests during meal periods
4
Experience For Diamond Club Hostess Resume
- Assists with orientation and training of new Dining Room personnel
- Assists in proper table setting services and bussing as needed
- Responsible for all artwork and display’s relating to all promotions taking place in the venue
- Welcome and greet all Guests entering the Toll Plaza, Front Gate, and processing Season Passes
- Ensure security policies are being followed regarding entry of the park
- Daily banking and cash flow reports
5
Experience For Lead Hostess Execuitve Producer s Lounge Resume
- Answer the phone as per the standard Phone answering procedures
- Clean the phone and maintain the phones in working order
- Prepare the table seating plan
- Inform the leader on duty regarding guest comments
- Update Daily Briefing Sheet
- Consistently deliver on Standards of Service (e.g. Sequence of Service, proper phone etiquette and verbiage, proper greeting and farewell to guests, etc.)
- Handle reservation book, take incoming telephone calls, note reservations and special requests by guests
6
Experience For Retail Sales Clerk / Hostess Buffet Resume
- Collect guests’ information (i.e. business cards, special occasion dates, preferences) and log according to policy and procedure
- Actively participating in communication meetings and daily shift briefs
- Continually making suggestions to improve the department
- Positive working attitude and customer-centric
- Manages all restaurant reservations and controls the seating of the floor
7
Experience For Golf Hostess Supervisor Resume
- Keep records of all reservations, number of covers per day and regular guests’ preferences, e.g. certain seating areas etc
- Assist in operations during busy periods and coordinate with captains
- Cleans work area, ensures clean menus are available, and preps area in the morning for guests
- Uses professional etiquette, empathizes, and shows concern when speaking with a guest
- Provides a professional and immediate response to guests concerning service, replenishment, reservations, and the removal of dishware
- Assists servers as needed in cleaning tables
- Coordinates the wait staff levels in the different dining rooms
8
Experience For Host / Hostess, Concierge Resume
- Seats guests in all sections of the dining room to maximize productivity of the wait staff
- Answers restaurant phone during business hours
- Implements the hotel and department regulations, policies and procedures including
- Contribute in setting up the outlets database
- Be aware of all menus and ongoing promotions in the outlet by heart in order
9
Experience For Cindy s Point Host / Hostess Resume
- Obtain hunting licenses for guests
- The Market Kitchen Host/ess is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests
- Sales Generation, including To Go Sales and Merchandise
- Refill all shampoo, body wash, mouthwash, lotion, deodorant, hairspray, toilet paper, shaving cream, snacks, beverage bar, etc
- Provides 5-star, exceptional service when serving food and beverages in The Spa and Salon
- Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet service standards
- To maintain high standards of personal grooming and personal hygiene at all times
- Flexible willing to work on a shift schedule if required
- To report for duty 5 minutes before time, clean and tidy and wearing the correct uniform as per the standard of performance manual
10
Experience For Server / Hostess / Food Runner / Busperson Resume
- To comply with Municipality regulations regarding Food Hygiene procedures
- To be flexible in assisting around different areas of the hotel in response to business and client needs
- To take food and beverage orders efficiently and professionally ensuring all information are correct
- Computer, Open Table, telephone, pen/pencil, photo-copying machine
- Functions as the Resident services contact person during meal periods
- Responsible for processing guest meal changes
- Assists in performing table service functions when podium door services has ceased
- To promote and maintain a positive working relationship at all times with the Colleagues in Fairmont Makkah
List of Typical Skills For a Hostess Resume
1
Skills For On Call Model Hostess Resume
- Responsible for greeting and seating guest in a warm, friendly, professional and timely manner to ensure that expedient quality service is achieved. Seat guest according to specific request and seating floor plan and monitors dining for open tables. Provide menus for guest as requested and inform guest of specialties and featured items
- Assist wait staff in setting up tables and dining room for daily reservations and/or special events. Also assist in monitoring dining room during business hours to assist wait staff with preparation and/or refill of beverages to expedite food orders and/or pull customers plates as needed
- Basic Mathematical Computations Skills
- Obtain and analyze regularly feedback from guests to ensure an excellent Guest Experience
- Basic skills in reading, writing and math
- Computer skills – Microsoft
- Good conversational skill in Thai and English
- Responsible for soliciting feedback from residents and guests regarding the dining experience
2
Skills For Careers Day-hostess Resume
- Have a good knowledge about our regular costumers, specially our premium ones in order to improve their comfort at the venue and contribute to rebooking
- Previous experience with POS cashiering
- Previous food production and/or catering experience required
- To demonstrate a complete understanding of Swissôtel’s Policies & Procedures and Service Standards as outlined in the Swissôtel Hotels & Resorts
- Deliver a consistent branded guest experience through the full implementation of Crowne Plaza brand standards within the hotel by the opening date
- Learns the hotel’s fire and safety procedures and who to operate the restaurants fire fighting equipment
- Previous high end restaurant Host/Hostessing experience
- Come join our team. Little experience necessary
3
Skills For Hostess / Host Resume
- Good command food product and menu knowledge
- Good knowledge of Wines, spirits and Cocktails
- Good knowledge of beverage service
- Monitor factors which interfere with the total experience of guests
- Experience with computers, and systems
- Preferably previous high end restaurant Host/Hostessing experience
- Operate computer programs and other food & beverage systems
- Possess a good command of the English language
4
Skills For Diamond Club Hostess Resume
- Demonstrates accuracy and thoroughness; Monitors own work to ensure quality
- Set up the outlet prior to the business hours along with the service team
- Previous Experience as Hostess with a Five Star Hotels and Resort
- Additional language skill an advantage (i.e. Chinese, Russian, etc.)
- Hostperson experience in a high-volume environment
- Organize, prioritize, and schedule guests based on their requests
- Demonstrate the ability o interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
5
Skills For Lead Hostess Execuitve Producer s Lounge Resume
- Take ownership of delivering guest experience and drive continuous improvement
- Six to twelve months of restaurant, food and beverage or equivalent experience is required
- Has passion for good food
- Food and Beverage experience needed
- Previous experience in a destination restaurant environment
- Previous experience in fast paced dynamic restaurant is an asset
- Experience in the same post of similar field in 5 luxury hotel/resort brand
- Relevant experience in a similar position within a 5 star hotel environment
- Takes food orders with excellent menu knowledge
6
Skills For Retail Sales Clerk / Hostess Buffet Resume
- Ensures that menus/beverage lists are clean and in good order
- To demonstrate a pride in workplace and a high level of commitment
- Previous point of sale system experience is required (Micros)
- Operate scanners and computer systems for entry and Season Pass/Membership Processing and Printing
- To demonstrate a complete understanding of F&B Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
- Present menus, engage in polite conversation, create a personal dining experience, answer questions, and offer information on all menu items and beverage items
- To have an excellent knowledge of food and beverage items on the menu, to be able to explain the preparation and ingredients
7
Skills For Golf Hostess Supervisor Resume
- Strong knowledge of Hotel and Park attractions, shows, restaurants, store venues and operation times
- Good communication and service sense to proactively fix problems for guests
- Relevant experience in hospitality industry
- Excellent command of both spoken and written English, Cantonese and Mandarin
- Responsible for delivering trays at meal times on assigned areas. Verifies prior to delivery two patient identifiers
- Greeting Guests with a warm and engaging smile, welcoming them to the outlet
- Communicating and building rapport with guests while providing above and beyond service to achieve maximum guest satisfaction
- Providing warm, sincere and engaging service to our Guests
- Answering phones and assisting where needed in the restaurant operation
8
Skills For Host / Hostess, Concierge Resume
- Assisting with rolling silverware throughout the shift
- Keeping the host stand organized and ensuring menus are clean and specials menus are accurate
- Cleaning and maintaining the hotel property’s on stage and back stage locations
- Ensuring 100% completion of mandatory E-learning trainings with self and team
- Working in a safe manner and follow all health and safety regulations
- Ensuring smooth operations of our lounge
- Coordinating guest reservations
- Providing anticipatory service
9
Skills For Cindy s Point Host / Hostess Resume
- Responding to guest inquiries
- Recognizing regular guests by first name
- Upholding the reservation policy
- Thanking and fond farewell to all the guest
- Arranging the labels
- Labeling the buffet
- Managing reservations to maximize seatings
10
Skills For Server / Hostess / Food Runner / Busperson Resume
- Following all Fairmont Service Essentials rigorously
- Utilizing Guest name recognition and personalized individual touches to ensure our Guests feel valued
- During busy periods, assist the F&B attendants by taking the order, clearing and setting up tables, serving dishes, presenting the invoices/checks
- Checking on associate discipline, grooming standards and punctuality
- Greeting and seating residents and guests in a professional, courteous manner
- Responsible for keeping the dining room running smoothly during meal service, assisting servers when needed
- Assists the Director of Dining Services in the training, evaluating and providing corrective actions to dining room personnel
List of Typical Responsibilities For a Hostess Resume
1
Responsibilities For On Call Model Hostess Resume
- Guest-focused outgoing personality with a good smile
- The drive to make the dining experience unique and special
- Good knowledge & understanding of Food Preparation Standard & Procedure
- Monitors seating flow, dining room services and food availability on an ongoing basis to ensure prompt and courteous dining service
- Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
- Make sure tables are properly set up. Assist with flipping tables to dinner setting. Set out dinner menus
- Monitor restaurant for seating availability, service, safety, and well-being of guests
- Be familiar with shuttle bus and ferry timetables, parking lots, and provide insightful suggestions to make touring Shanghai Disneyland easy
- Handle guest complaints following instant pacification procedures and insuring guest satisfaction
2
Responsibilities For Careers Day-hostess Resume
- Promote a cooperative working climate, maximizing productivity and quality
- Ensure that each guest is made to feel welcomed, comfortable and is served promptly, politely, and efficiently during all meal seating
- Outdoors in all weather conditions including but not limited to direct sunlight, hot/cold weather, rain, fog, and both during the day and night
- Assure that each guest is made to feel welcomed, comfortable and is served promptly, politely, and efficiently during all meal seating
- Maintain always a professional approach with guests during all communications, including social media and telephone chats
- Answer phone calls in a standard manner using our standard greeting phase
- Greet guests with in the first 15 seconds of being sat. Perform initial greeting
- Provide final check and departing comments. Up stage upcoming events
- Solicit and record dining comments from guests as they exit the dining room. Relays customer comments to General Manager
3
Responsibilities For Hostess / Host Resume
- Answer phone calls politely using hotel’s standard greeting, and take down table reservations
- Answers phones following proper Westin procedures. Communicates with other departments and maintains reservations book
- Assist in setting out food and supplies for the buffet and also tear down buffet
- Be knowledgeable with regards to operating hours of all food and beverage outlets, any promotions/events
- To ensure that the reception desk and surrounding area is kept clean and organized at all times
- Ensures the accurate and timely reporting of daily financial reports
- Work in a fast paced, high-volume, and exciting environment
- Be knowledgeable regarding park policies and the Season Pass/ Membership Program in order to answer questions from Guests
- Follow correct cash handling procedures
4
Responsibilities For Diamond Club Hostess Resume
- Exchange information with other employees using electronic devices (e.g., cell/mobile phones, email)
- Notifies Supervisor or Manager via email or using proper forms when any supplies are low
- Checks in and out with Spa Concierge Supervisor or Manager when leaving The Spa for breaks, lunch, and or shift
- Answer telephone within 3 rings, using correct salutations and telephone etiquette
- Monitor the preparation of own assignments, ensuring compliance to departmental standards
- Seat Guest accordingly to floor plan / being fair to each waiter
- Anticipate heavy business times and organize procedures to handle waiting lines
- Monitor and participate to ensure that all tables are cleared and reset according to the department procedures
5
Responsibilities For Lead Hostess Execuitve Producer s Lounge Resume
- Monitor and maintain cleanliness and working conditions of own section equipment and supplies
- To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced
- Answer all guest questions / request in a friendly and caring manner, take appropriate actions or if needed, refer the matter to the relevant persons to handle
- Assists with serving food
- Reports to the restaurant manager when coming to duty
- Personally thanks the guests upon their departure for their patronage and expresses the hope of seeing them again soon
- Attends training sessions and briefings
- Analyze and issue guest complimentary based on marketing information
- To assist in Menu printing
6
Responsibilities For Retail Sales Clerk / Hostess Buffet Resume
- Adaptable to assist in the manning of other outlets
- Be familiar with restaurant reservation booking systems
- Work as part of a team or on own, thrive under pressure in challenging circumstances and come up with proactive, rational solutions
- Well-presented/ immaculate grooming
- Be willing to work long hours
- Practiceour winning ways, values with all associates in team
- To maintain highest level of cleanliness, including safety of furniture, fixtures and fittings. To ensure the correct ambience is created
7
Responsibilities For Golf Hostess Supervisor Resume
- Friendly, hard working, able to work under pressure
- To take reservations ensuring that all details are taken correct
- To assist in compilation of guest histories for the regular clients and pass details to the F&B and sales department for their mailing lists
- To assist all department as and when required according to business needs
- To answer the phone with a professional manner at all times taking the correct details
8
Responsibilities For Host / Hostess, Concierge Resume
- Greet guests by name courteously according to the required phases
- Is able to work on a rotating shift
- Ensures proper sanitation and food handling
- Advise guest on the Hotel’s policy on smoking
- To input the order accurately in the POS system as outlined within the Restaurant operating manual
- Prepare and use coffee making machine
- Computer operation and familiarity with some software packages, including Spreadsheet programs
- Report to work promptly in a clean and neat state, with clothes pressed
9
Responsibilities For Cindy s Point Host / Hostess Resume
- Assign each waitress a section and post in wait prep area- confer with manager on duty
- Answer phone reservations and map on reservation chart
- Allow 10-15 minutes between tables within sections
- Above all, have a smile on your face and warmly greet each guest
- Adhere to Food and Beverage Policies and Procedures
- Maintaining up-to-date knowledge of all food and beverage offerings in hotel and surrounding area, to effectively offer suggestions and act as a dining concierge to our Guests
- Strategically rotating table placement to ensure even and appropriate workload for servers
- Provide services to guests in terms of enquiries, F&B information and other related enquiries
10
Responsibilities For Server / Hostess / Food Runner / Busperson Resume
- To understand the server’s tasks in the outlet
- To handle all table reservations, control the flow and seating the guests, maximizing the capacity of the restaurant seats thus achieving the utmost revenue for the outlet and not in the expense of the guest’s satisfaction
- Ensure all reservations are being assigned tables accordingly before operations start. All special attention/ remarks to have them pre-arranged and coordinated with captain or Assistant Manager
- Ensure guests satisfaction and maintain good communication with internal and external customers alike. Remembering guests name and their like and dislike, remembering their names as well
- Operates POS efficiently and effectively
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