Housekeeping Manager Resume Sample
Charles Langworth
610 Crystal Greens,
Boston,
MA
+1 (555) 543 9639
Work Experience
Housekeeping Manager
09/2016
-
PRESENT
New York, NY
- Participate in lobby ambassador program
- Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's
- Ensure completion of tasks and assignments
- Monitor out-of-order, out-of-service, discrepant, and show rooms
- Previous Housekeeping leadership experience required, preferably in luxury hotel
- Carry a pager at all times
- Fully understands the hotel’s fire, emergency, and bomb procedures
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
Assistant Housekeeping Manager
04/2011
-
06/2016
Phoenix, AZ
- Comply with Four Seasons’ Work Rules and Standards of Conduct
- Be able to work in a standing position for long periods of time up to 8 hours a day
- Satisfactorily communicate in English
- Grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs
- Six to twelve months of related or equivalent experience is required
- Operations and general knowledge of the hotel
- Previous leadership experience in Housekeeping or Rooms Division required
Assistant Engineering & Housekeeping Manager
02/2006
-
01/2011
Philadelphia, PA
- Some of our associate benefits include
- Dry cleaning and parking provided
- Learning & Development opportunities
- Complimentary and discount accommodation at Hyatt properties worldwide
- Direct housekeeping program to ensure clean, orderly and attractive conditions in the Hotel
- Work weekends and shift work
- Vacuums, buffers, extractors, dispensers and various other related equipment
- Telephone and paging system
- Ensure compliance with SOP’s and procedures in department
Education
Johnson & Wales University
2001 - 2005
Engineer's Degree in Hospitality
Professional Skills
- Excellent leadership skills and proven track record of training and developing employees
- Actively participates in meetings, contributing ideas to improve the company. Associate demonstrates excellent Customer Service Skills
- Excellent and proven interaction and training skills
- Two to four years of management experience or a combination of education and experience from which comparable knowledge and skills were acquired
- Equip the housekeeping team with the skills to provide excellent guest service
- Strong communication skills, flexible Spanish/bi-lingual, highly desirable
- Seeking candidates with prior hotel housekeeping management experience
How to write Housekeeping Manager Resume
Housekeeping Manager role is responsible for housekeeping, leadership, training, computer, education, administrative, software, organization, english, microsoft.
To write great resume for housekeeping manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Housekeeping Manager Resume
The section contact information is important in your housekeeping manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Housekeeping Manager Resume
The section work experience is an essential part of your housekeeping manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous housekeeping manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular housekeeping manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Housekeeping Manager resume experience can include:
- Communicate effectively and pleasantly with guests and staff as is necessary to effectively run the department
- Strong administration skills and computer literate
- Has an effective leadership, supervisory, and management skills
- Strong administrative and leadership skills
- Reading and writing abilities are required in order to communicate effectively with guests and co-workers,
- Skills in leadership, coaching, and teambuilding to strengthen and cultivate relationships
Education on a Housekeeping Manager Resume
Make sure to make education a priority on your housekeeping manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your housekeeping manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Housekeeping Manager Resume
When listing skills on your housekeeping manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical housekeeping manager skills:
- Solid verbal and written communication skills and strong interpersonal skills
- Well organized and demonstrates strong problem solving skills
- Proven comfort and experience to interact effectively with all levels of management, guests, associates and clientele, both inside and outside of the hotel
- Strong office skills and able to operate cell phone, fax machine, Multi-line phones, and two-way radio
- To develop the skills and effectiveness of all Housekeeping Assistant Managers and Team Leaders through the appropriate training, coaching, and/or mentoring
- Capable of using independent judgment/solid decision making skills
List of Typical Experience For a Housekeeping Manager Resume
1
Experience For Assistant Housekeeping Manager Resume
- Able to demonstrate and model exceptional skills and knowledge of sanitation principles in a healthcare environmental services operations
- Ensures all housekeeping functions are delivered efficiently and effectively for assigned area
- Or prior Hospitality experience in a Supervisor or Management role - Housekeeping, Front Office, Convention Coordinators, Operations, Assistant General Manager
- Proven experience as a Housekeeping leader, preferably within a large hotel that delivers five star quality
- Assist in effectively managing employee relations within the department
- Management experience and a strong understanding of Rooms Division Operations, and Quality Assurance requirements
- Communicate effectively with all departments within the Hotel, Casino and all levels of management
2
Experience For Franchised Housekeeping Manager Resume
- Experience required or relevant work experience acceptable
- Able to work with the LMS System, advanced skills in Excel and Word
- Exceptional leadership, interpersonal, and communication skills
- Sufficient Computer skills to allow proficient use of company issued software programs (Opera, Microsoft Office, etc.)
- Having at least 2 years experience in a similar capacity in an international hotel,
3
Experience For Assistant Engineering & Housekeeping Manager Resume
- Training experience an asset
- Housekeeping Management experience
- Ensure compliance to Standard of the Week training, using the steps to effective training according to MHG standards
- Ensure the effectiveness of all work team of through staff planning, hiring and scheduling, while adhering to budgeted productivity standards
- Proven success in delivering exceptional guest services, maintaining quality facilities and building an engaged team of employees
4
Experience For Executive Housekeeping Manager Resume
- Previous experience with Collective Bargaining Agreements and articles relating to Housekeeping
- Work experience in Housekeeping or similar cleaning department in a leading role as Manager, Assistant Manager, Team Leader or Supervisor for at least 3 years
- To ensure effective communications through attending meetings and imparting information at regularly held staff meetings with Inspectors and team members
- Partner with other departments providing an exciting and edgy experience for our guests
- Ensure effective leadership and on-going colleague training and development
- Have 4 to 6 years of experience in a relevant field within the international hospitality industry; 2 years of which in managing a team of housekeeping
- Previous leadership experience in a similar setting required
5
Experience For Housekeeping Manager Beach Retreat Resume
- To ensure that the Housekeeping team also provides excellent service to internal guests as appropriate
- Experience managing a department and fulltime employees with the ability to train and coach others
- Experience in the Housekeeping department of a large property/community/campus
- Inspect guest rooms and all public areas and restaurants on a regular basis to ensure furnishing, facilities and equipment are clean and in good condition
- Previous experience in Hotel Housekeeping
- Demonstrates ability to acquire the following attributes
- Maintain and ensure in room furniture and equipment is in good working order and maintained
- : Previous experience as a Housekeeping Manager required
6
Experience For Executive Assistant Housekeeping Manager Resume
- Min. 2 years experience in the housekeeping or related professional area
- Experience with supply ordering and inventory management
- Experience in handling equipment & chemicals
- Previous supervisory or management experience in a guest service setting. -required
- Three to five years of experience in housekeeping
- Previous experience as a Housekeeping Manager in a 5 star Hotel
7
Experience For Franchised Assistant Housekeeping Manager Resume
- Good knowledge of Housekeeping Operation in a 5 hotel
- To ensure that staff common areas are kept clean and in a good state of repair
- Communicate and co-operate with other departments to ensure the highest levels of guest service are maintained
- Build strong inter-departmental relationships with peers
- Previous Housekeeping supervisory experience in the hotel sector essential
8
Experience For Hilton Milwaukee Assistant Housekeeping Manager Resume
- Run reports, verify room status, determine discrepant rooms, prioritize room cleaning and update status of guest rooms
- Establishes and maintains effective work relations with guests, management and Team Members
- Previous Five-Diamond hospitality experience
- Maintain effective communication between his/her department and the Director of Operations
- Monitor the quality of all goods and services supplied to the department in order to maintain standards
- Completion of a two-year community college diploma in related area or equivalent experience
- Demonstrates an understanding of, and models the mission and core values of Tenet through behavior and attitude
- One (1) year supervisory level experience in Housekeeping
9
Experience For Housekeeping Manager Framingham hrs Evenings Resume
- Do your part to elevate the guest experience. Respond to guest requests and concerns, attending to guest needs with prompt courtesy
- Confers and cooperates with other departments management team to ensure proper service levels
- Inspects guest and public areas on a regular basis to ensure that all furnishings, facilities, and equipment are clean and in good repair
- Administering monthly safety trainings and updating safety binders, attending and leading safety training
- Monitoring house count and making staffing/scheduling adjustments accordingly
- Assisting with hiring Housekeeping Team associates
- Writing work orders and submitting them to Engineering
- Fostering an environment of open communication and creative problem solving
10
Experience For Laundry & Housekeeping Manager Resume
- Maintaining and placing supply orders
- Working knowledge of housekeeping and laundry departments (operations and impact on other departments)
- Checking rooms (check-out and occupied) daily to ensure that the quality standards are being maintained by the Room and House Attendants
- Delegating assignments to staff and conducting detailed inspections of the guestrooms and public areas to ensure consistent compliance with hotel standards
- Conducting inspections of corridors, service areas, pantries, staircases, public area toilets and outlets to ensure proper cleaning
- Handling guest complaints in accordance with the hotel policy, reporting all complaints to the Hotel Operations Manager
- Checking the logbooks and follows up on outstanding matters
- Ensuring manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer
- Managing Housekeeping Operations and Budgets
List of Typical Skills For a Housekeeping Manager Resume
1
Skills For Assistant Housekeeping Manager Resume
- Highly developed people and business management skills, including payroll, rostering, cost control and expenses
- Proven experience supervising a department of 20+ employees, supervisors, inspectors or coordinators
- Sound organizational, coordinating and personnel interface skills
- Preferably two (2) to three (3) years’ experience as a Housekeeping Leader in a medium to large hotel (years of experience vary by position)
- Establish operating budgets and cost models to ensure the department runs effectively and waste is minimised
- Prior experience with HOA requests
2
Skills For Franchised Housekeeping Manager Resume
- Follow up with all guest issues and complains and effectively resolve on a timely manner
- Demonstrates commitment to the development and implementation of the Fairmont and JD Power Audits continual improvement of its effectiveness
- Housekeeping experience in the hotel sector in a managerial or supervisory capacity
- Housekeeping department experience
- Dealing with the elderly experience would be an asset
- Budgeting and inventory control experience
3
Skills For Assistant Engineering & Housekeeping Manager Resume
- Previous experience managing a team of housekeeping employees through motivation, coaching
- Previous experience managing a team of employees through coaching, motivation and development
- Experience working with outsourced housekeeping companies
- Ensures laundry, housekeeping and floor equipment is in good working condition
- Previous management experience in Housekeeping
- Communicate and develop an effective working relationship with fellow associates, managers, outside representatives and agencies
4
Skills For Executive Housekeeping Manager Resume
- Prioritize ongoing and new projects in order to meet established goals and objectives
- Experience in Housekeeping at similar position or
- Partner with the Maintenance Manager to operate the proper use and cleaning of all commercial laundry
- Successful experience in a housekeeping management position within a comparable hotel required
- Two to three years previous experience in an assistant manager position in Housekeeping
5
Skills For Housekeeping Manager Beach Retreat Resume
- Current Housekeeping supervisory or management experience
- Experience as a Housekeeping Manager for a hotel or similar industry
- Managerial housekeeping experience on ships or 200+ room hotels
- Management experience working with a multinational staff/crew
- Juggle a variety of pressing matters in a calm, prioritized manner; energized by challenge
- At least five (5) years Housekeeping Management experience
- Previous supervisory or management experience, with thorough knowledge of all housekeeping procedures
- Operates hand tools and power cleaning equipment
6
Skills For Executive Assistant Housekeeping Manager Resume
- Previous experience with a Hotel Property Management system
- Make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions
- Hotel housekeeping manager supervisory experience
- To ensure that each supervisor plans and implements effective orientation and training programmes for their respective employees
- Carrying, lifting or pulling items weighing up to 50lbs and pushing and/or pulling approximately 200lbs
- Interviewing, training and scheduling, disciplining and evaluating the staff
- Cleaning chemicals, reactions of mixing solutions and the principles of sanitation
- Managing a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel
7
Skills For Franchised Assistant Housekeeping Manager Resume
- Understanding of budgets, key performance indicators, moral and fiduciary responsibilities
- Working knowledge of rooms management systems
- Cleaning equipment, supplies and materials
- Working knowledge of OnQ software
- Working knowledge of chemicals and cleaners used in resort and/or cruise ship environment
- Scheduling in a unionized work environment
- Understanding of Laundry and Recreation operational procedures
- Frequently standing up, bending, climbing, kneeling and moving about the facility
- Assist on the recruitment, hiring, training, evaluating, disciplining, and motivating of employees
8
Skills For Hilton Milwaukee Assistant Housekeeping Manager Resume
- Problem solving, reasoning, motivating, organizations and training abilities are used often
- Supervises housekeeping and laundry staff: Hiring, terminating, performance evaluations, training and development
- To attend morning meeting with the Director of Operations and to conduct the hotel morning meeting with representatives of each department
- Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and investors
- Advises quests of available activities such as swimming, skating, boating, golf and other sports
9
Skills For Housekeeping Manager Framingham hrs Evenings Resume
- Maintain Cleanliness Standards: Participate in daily operations including cleaning and inspecting of units to maintain standards (10% time)
- Makes specialized clothing and other items (eg restraining clothing, helmets, surgical gowns)
- To promote a helpful and professional image to Guests with full cooperation when requiring assistance, ensuring a prompt, caring and helpful attitude
- To manage the recruitment of colleagues scheduling and planning of departmental rosters, departmental orientation colleagues and training schedules
- To liaise closely with all departments with regard to servicing and handling of incoming groups, VIP’s etc
- Write business letters, summaries and reports, using prescribed format, and conforming to all rules of punctuation, grammar, diction and style
10
Skills For Laundry & Housekeeping Manager Resume
- Safe handling of chemicals and powered housekeeping equipment
- Considerable knowledge of housekeeping policies, procedures, equipment, supplies and bookkeeping procedures
- Knowledge of policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property
- Investigates new and improved cleaning instruments and methods, making recommendations to Executive management as needed
- Knowledge of cleaning equipment and cleaning chemicals
- Knowledge of Hotel policies applicable to housekeeping, especially those relating to safety and security of guest and Hotel property
List of Typical Responsibilities For a Housekeeping Manager Resume
1
Responsibilities For Assistant Housekeeping Manager Resume
- To control the daily housekeeping operation in an effective manner to give the best service to the guests according to the standards established
- Checks F&B outlet prior to opening
- Applicants are required to have one to three years’ experience in a supervisory role in Rooms division
- Experience in public facilities (arena, convention center, hotels, or similar)
- Anticipate guest needs to ensure a positive experience for all our guests
- To liaise and cooperates with other departments to ensure requirements and standards are achieved
- Liaises with Front Office to make sure that rooms requested are ready for the guests prior to their arrivals
- Maintains excellent relations with Client and all Client departments
2
Responsibilities For Franchised Housekeeping Manager Resume
- Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following
- Working knowledge in all aspects of Housekeeping Department in a large resort
- Working knowledge with Opera
- Overseeing stock takes & linen quality
- Ensuring lost property is kept safely and returned to its owner
- Coordinating the preventive maintenance schedule of rooms and public area with maintenance
3
Responsibilities For Assistant Engineering & Housekeeping Manager Resume
- Ensuring that all suites and rooms are inspected thoroughly
- Ensuring that all equipment is well maintained and handled correctly
- Ensuring that all guest rooms, public areas and back of the house work areas meet the established standards in order to maximize guest satisfaction and revenue
- Assisting team where necessary to ensure optimum service to guests
- Ensuring that all guest rooms, public areas and staff areas are cleaned and maintained in accordance with hotel standards
- Maintaining a consistent product in accordance with company policies
- Housekeeping Floor Supervisor
- Facilitate hiring process, including interviewing, training, and evaluating job performance. Provide ongoing training and development to all positions
4
Responsibilities For Executive Housekeeping Manager Resume
- Assist GM in hiring, training, evaluating, counseling, disciplining and motivating and coaching associates
- Identifies training needs, assists in developing formal training plans and implementing training sessions
- Assists Director of Housekeeping in personnel related matters such as interviewing, appraising, and counseling
- Conduct colleague performance evaluations on a timely basis, including corrective action and coaching, directly influencing recruitment and hiring
- Coordinate and conduct training sessions with the Shift Leaders and Supervisors on all Housekeeping Associates, maintaining training records
5
Responsibilities For Housekeeping Manager Beach Retreat Resume
- Assist in organizing and supervising the deep cleaning and special cleaning of rooms and public areas
- Provide training, coaching, and counseling to Housekeeping employees
- Supports all aspects of the Housekeeping Department by assisting the Director of Housekeeping with any task put forth
- Develop and implement training and development programs for various housekeeping roles including Supervisors, Room attendants, Public Spaces, Floor support
- Responsible for inventory, purchasing, and assisting with tracking financials
- Participate in daily operations including cleaning and inspecting of units to maintain standards
- Responsible for recruitment and ongoing training of Housekeeping associates
6
Responsibilities For Executive Assistant Housekeeping Manager Resume
- Inform other operating departments of Housekeeping matters, in particular Front Office to ensure accurate room status, as well as Engineering and Laundry
- Drive Associate engagement by engaging with our Associates, organising and participating in departmental and team activities, train and develop all Associates
- Accountability of all Assistant Executives for starting and closing their areas and communicating challenges/concerns to next shift and or next level up
- Oversee the recruitment, onboarding and training all Housekeeping Colleagues
- Assist Director of Housekeeping and in the development of the department’s annual budget while monitoring performance against plan
- Establishes and maintains cost control systems for staffing, linen inventories and cleaning supplies
- Oversee Assistant Housekeeping Managers and Housekeeping Supervisors to ensure assignments and special projects are completed in a timely manner
- Provide a positive, empowering work environment through setting an example and consistency of day to day work habits that cultivates SHOW service standards
- Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures
7
Responsibilities For Franchised Assistant Housekeeping Manager Resume
- Oversee ordering of housekeeping supplies to ensure correct par levels
- Motivate and retain the Housekeeping team though Appraisals, feedback, training and development initiatives
- To lead and manage all aspects of the laundry and housekeeping operation, ensuring service standards are followed
- To ensure that guest rooms are cleaned in a timely manner and accurate labor book-keeping is delivered to accounting daily
- To ensure that all Housekeeping Team Members acknowledge guests with a smile and greeting
8
Responsibilities For Hilton Milwaukee Assistant Housekeeping Manager Resume
- The Housekeeping Manager is responsible for leading the delivery of clean rooms for occupancy that meet the
- Conduct briefing and training
- Handle projects assigned by Assistant Director of Housekeeping/Director of Housekeeping
- Responsible for the efficient operation of the Housekeeping and Laundry functions as well as public hotel corridors ensuring 100% guest satisfaction
- Act as a liaison to coordinate efforts of housekeeping, engineering, front office and laundry
9
Responsibilities For Housekeeping Manager Framingham hrs Evenings Resume
- The Magnolia Houston offers outstanding benefits including
- To maintain and control costs of guest suppliers, cleaning supplies, and manning hours in order to achieve monthly forecasted expenses
- Assists with the oversight of subcontractor management of cleaning, light maintenance, pest control, security, landscaping, and mailroom operations
- Schedule routine inspections by supervisors of all housekeeping areas including occupied and non-occupied rooms
- Hospitality services includes: Patient room and procedure room cleaning, environmental cleaning, and waste management
- Plan and execute the Deep Cleaning/Preventative Maintenance Program and other special projects with Engineering
- Conduct training sessions on Brand Standard audit cleanliness and set up standards with all Housekeeping Associates
- Drive guest satisfaction by engaging with our guests and following up on guest requests, preferences and complaints
10
Responsibilities For Laundry & Housekeeping Manager Resume
- Basic property maintenance (fixing garbage disposal, changing wall outlets etc.)
- Promotes and develops team oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service
- Evaluates staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible
- Ensure all team members are being productive while working in a proper and safe manner
- Knowledge of various computer applications including Microsoft Office, Outlook, LMS and software used for housekeeping
- Participate in managing the departmental budget in a fiscally responsible manner through departmental purchasing, expenses and labour
- Ensures that competency in the position is maintained by participating in Community Works and outside training programs, as required
- Current on latest housekeeping and laundry technology
- Work closely with vendors to assure proper pricing, delivery, and maintenance
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