Housekeeping Team Leader Resume Sample
Ashley Greenholt
30405 West Motorway,
San Francisco,
CA
+1 (555) 634 3563
Work Experience
Housekeeping Team Leader
11/2017
-
PRESENT
Chicago, IL
- Daily formal inspection of VIP rooms, spot-check guestrooms, corridors and public areas for cleanliness and appearance
- Train and monitor performance of the Room Attendants consistently. Provide organization, instruction, guidance, communication, counseling
- Review all relevant communication channels (Opera, Starguest, E-Log, etc) for guest requests, such as early arrival, late departure, special requests and ensure it is provided. Coach team on understanding importance of special request delivery
- Remain visible and accessible on the floors for guest requests
- Complete required administrative functions for start of day, scheduling, office tasks, work distribution and end of day
- Conduct first stage interviews for room attendant position
- Conduct annual PMP reviews for all reports
Housekeeping JAN .team Leader
05/2011
-
07/2017
Dallas, TX
- Report all maintenance deficiencies in guestrooms and corridors via work orders ensuring that a Log is created for Each Floor, All Suites and the Grand Suite
- Block out-of-service rooms (OOS) whenever necessary for Engineering/Contractors to fix room’s defects. To check before releasing from OOS
- Ensures the irreproachable behaviour and presentation of all personnel under his/her responsibility
- Follows up any training courses underway and all ongoing administrative issues (eg. presence sheets, lost property, management of master keys etc)"
- Maintains resident rights and maintain confidentiality of information
- Practices safety, infection control, and standard precautions
- Attends meetings, training sessions, and in-services
Housekeeping Utility Worker Team Leader
02/2007
-
11/2010
Detroit, MI
- Driving of Housekeeping vehicles for trash collection, and bulk item delivery
- Supervisory responsibilities
- Work in the Housekeeping Co-ordinator’s office as required and supervise all the Housekeeping Co-ordinator's functions and tasks
- Reports to Engineering work orders and follow up on completion
- To report for duty punctually wearing the correct uniform and name badge at all time
- To maintain high standards of personal appearance and hygiene at all times
- To ensure the smooth operation and efficiency of the assigned areas
- To assign responsibilities to subordinates and check their work performance
Education
Everglades University
2001 - 2006
Engineer's Degree in Hospitality Management
Professional Skills
- Demonstrated experience in room allocations, room inspections, leading a team, stock ordering, lost property procedure etc
- Demonstrated experience in room allocations, room inspections, leading a team, stock ordering, lost property procedures
- Good written and verbal communication and computer skills, English is essential
- 12 months Hotel Housekeeping Experience preferable
- Previous experience working in a 5 environment in a similar role
- To liaise and cooperate with the Engineering department for room maintenance and faults
- Use your initiative and prioritize your workload
How to write Housekeeping Team Leader Resume
Housekeeping Team Leader role is responsible for english, training, purchasing, security, immigration, planning, modeling, insurance, events, dutch.
To write great resume for housekeeping team leader job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Housekeeping Team Leader Resume
The section contact information is important in your housekeeping team leader resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Housekeeping Team Leader Resume
The section work experience is an essential part of your housekeeping team leader resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous housekeeping team leader responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular housekeeping team leader position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Housekeeping Team Leader resume experience can include:
- Effectively and promptly handle guest queries or complaints
- Experience working with 5 star hotel in Housekeeping as a room attendant
- To take responsibility for the effective and efficient running of shifts
- Excellent knowledge in chemicals and equipment used in Housekeeping
- Establish and maintain good working relationship with subordinates, other supervisors and management personnel
- Previous Housekeeping (Room Attendant) experience in a luxury hotel environment
Education on a Housekeeping Team Leader Resume
Make sure to make education a priority on your housekeeping team leader resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your housekeeping team leader experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Housekeeping Team Leader Resume
When listing skills on your housekeeping team leader resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical housekeeping team leader skills:
- Strong employee development and relationship management skills
- Demonstrated experience in room allocations, room inspections, leading a team, stock ordering, lost property etc
- Effective communication (verbal, listening, writing)
- Good knowledge and undertakes the correct use of cleaning agents and chemicals
- A good level of attention to detail and work to a high standard
- Hospitality experience required
List of Typical Experience For a Housekeeping Team Leader Resume
1
Experience For Housekeeping JAN .team Leader Resume
- Assist the Head Housekeeper in leading all the cleaning and laundry employees and ensure that there is a good working atmosphere
- Ensure the well being of customers by guaranteeing the day-to-day servicing of all rooms as well as public areas in the hotel
- Assist Mgt. with performance management including reviews, coaching, disciplinary process, training and development
- Reports any missing room items to Housekeeping Manager and Assistant Housekeeping Supervisor for proper follow up
- Take part in the preparation and implementation of the training plan for the department for all-new staff and existing employees
2
Experience For Team Leader, Housekeeping Resume
- To be familiar with and adhere to all objectives, standards and policies and procedures by the Housekeeping Manager
- Manage the linen, cleaning and room products on a day to day basis
- Supervise the quality of the housekeeping services and service provision offered to customers
- Ensure that there is compliance with the working legislation in the department
- Support in recruitment all housekeeping employees
- Respond to guest requests and concerns, attending to guest needs with prompt courtesy
3
Experience For Housekeeping Utility Worker Team Leader Resume
- Permanent residency or otherwise unlimited working rights in Australia
- Knowledge of cleaning chemicals
- Knowledge of department functions, operations, and cleaning procedures
- A task trainer or able to handle training
- Prepares housekeeping daily assignment boards
- Completes special cleaning projects in rooms and in guest’s common areas
4
Experience For Housekeeping Team Leader Wed-sun Resume
- To ensure cleanliness and orderliness are maintained in all areas
- To ensure that all guest and colleague areas, linen and uniforms are maintained to a high standard of cleanliness, as assigned by the Assistant Housekeeping Managers in accordance with the Company policies and procedures to ensure maximum guest satisfaction
- Completes daily checks of all guest rooms on allocated section and report discrepancies found
- Directs in-plant work activity of personnel
- Investigates, follows-up and resolves customer requests and/or complaints
5
Experience For Housekeeping Team Leader St David s Hospital Cardiff Resume
- Ensures proper utilization of supplies, equipment, and their required maintenance
- To ensure proper Cleanliness of all Guest Rooms, Corridors, Service Areas are carried out to Hotel Standards
- To inspect all Vacant Rooms, checkout rooms, departures daily
- To coordinate the release of clean Rooms for sale, Guest Requests and Complaints, Maintenance, Departure Rooms and Lost and Found Items
- To report all Damages and Losses to the Executive Housekeeper or the Assistant Housekeeper
6
Experience For Team Leader Housekeeping Resume
- To conduct daily briefings with staff for Functions and events in the Hotel
- To perform daily checks of respective guest corridors and Back of the House Areas for Cleanliness and maintenance and hygiene
- To supervise contract Window Cleaners
- To report and follow up on maintenance orders, report all damages and losses to the Executive Housekeeper or Assistant Housekeeper
- To comply with Lost and found Policy of the Hotel
7
Experience For Seasonal Team Leader, Housekeeping / Laundry Resume
- Encourages two way communications, confirms the message has been understood and seeks feedback
- Motivate staff and promote Best Practise
- Check the hygiene, security and cleanliness of the rooms and other housekeeping related areas for which the Housekeeper Department is responsible for in the hotel
- Be involved in maintenance issues of the rooms
- Ensure that the standards of the brand and the associated procedures are respected
8
Experience For Housekeeping Team Leader Intern From December Resume
- Ensure that the documents and information available in the rooms are well situated and up-to-date
- Analyse customer comments and implement any corrective actions required in agreement with management
- Organise and prepare the work schedules for the team to cover breaks, holidays, in accordance with the forecast
- Assist with the efficient running of the department in line with Hyatt International’s Corporate strategies and Brand standards, whilst meeting employee, guest and owner expectations
- To check daily reports are showing the same information as the computer update throughout the day and especially the last occupancy report of the evening
- To asses and apprise own staff according to the TCT standards
- To ensure that all work schedules are followed through efficiently and in line with forecasted occupancy, including out of order and out of service rooms
9
Experience For Housekeeping Team Leader Resume
- To inspect corridors, back areas, staircase and store cupboards and report any cleaning or maintenance required
- Assist to manage all functions related to the cleanliness of the hotel’s guest rooms and floors
- To note any guest special needs i.e. ill health, allergies, flowers etc
- To suggest any improvements that could be used for the benefit of the department and the guest
- Use your talent for overseeing people and getting things done on time and under budget. Use your knowledge and experience to take preventive measures for the protection and comfort of guests, and the safety and security of associates and the asset
10
Experience For Housekeeping JAN .team Leader Resume
- Use your practiced eye to ensure all guest and service areas are cleaned and turndown service delivered. Take action for loss prevention, optimal health and hygiene, to ensure guest comfort and associate safety
- Read, write & speaks English at a Jumeirah level 3
- A true desire to exceed guest expectations
- Knowledge of Opera would also be an advantage
- A task trainer or able to handle trainings
- Knowledge in Opera and HotSOS
List of Typical Skills For a Housekeeping Team Leader Resume
1
Skills For Housekeeping JAN .team Leader Resume
- To liaise and cooperate with Front office to ensure allocated rooms are ready prior to the guest arrival
- One to three years previous experience in floor care and floor finishing techniques.
- Experience of Microsoft Office, especially word, excel and outlook is essential
- At least 2years experience as a Team Leader or similar role in a 5 star hotel
- Previous experience in Front Office is desired
- The ability to demonstrate professional and responsive interactions with residents, family
- Previous experience in a supervisory capacity highly desirable
2
Skills For Team Leader, Housekeeping Resume
- To check VIP rooms prior to guest arrival and thereafter daily to ensure that the standard is maintained for the duration of the guest stay
- To demonstrate pride in the workplace with a high level commitment
- Guest interaction experience
- Organizing, directing, training and developing of team members
- Dealing with delegate requirements, booking of staff holidays, monitoring of annualized hours, risk assessments and ordering of stock
- Coordinating and leading the Housekeeping team in daily activities
- Training, mentoring and coaching new employees
- Handling equipment. Handling chemicals. Hotel system Opera
3
Skills For Housekeeping Utility Worker Team Leader Resume
- Maintaining the cleanliness and safety of the campus, including apartments and common areas
- Inspecting assigned areas and equipment to ensure standards are being maintained
- Training in environmental control, floor care, and operation of laundry equipment practices and procedures highly desirable
- Practicing safety, infection control and standard precautions
- Scheduling daily work assignments
4
Skills For Housekeeping Team Leader Wed-sun Resume
- Ensuring Health and Safety policy is adhered to
- Training staff to the agreed standard of new procedures and process
- To control the consumption of cleaning supplies and supervise adequate stocking of cleaning supplies
- To participate in the building of an efficient team by taking an active interest in the daily running of the hotel
- Sound knowledge of WHS (Manual Handling & Chemical Handling)
- Ensure that pantries are properly stocked with linen, guest supplies, cleaning supplies according to the established par stock
- Assist in the training of the Housekeeping personnel in line with SOP manual
5
Skills For Housekeeping Team Leader St David s Hospital Cardiff Resume
- To ensure that the Housekeeping Attendants exercise proper discipline and courtesy in attending to guest needs and request
- To ensure all Housekeeping Attendants exercise proper discipline and courtesy in attending to guest needs
- To be familiar with and adhere to all the Housekeeping/Security procedures for the strict control of issuing and return keys
- Staff resourcing and forecasting occupancy
- Completes cGMP documentation of training or cleaning performed on paper and electronic devices
- To prepare and distribute the Morning work Assignments for all the Housekeeping Attendants
- To conduct daily Morning briefing with the Room Attendants
- To carry out ongoing and corrective training to subordinates as required
- Sound knowledge of WHS (manual handling and chemical handling)
6
Skills For Team Leader Housekeeping Resume
- Assist in removing dining trays and table from rooms and corridors
- Familiar with the chemicals and equipment used in Housekeeping
- A successful track record of managing a team would be benificial
- Knowledge of cleaning standards COSHH and health and safety
- Take a hands-on approach, providing cover when required
- To ensure cleanliness and correct and consistent set up of the rooms according to the standards set by the Executive Housekeeper
- To ensure cleanliness of the work areas and proper storage of all products in the Housekeeping Department
7
Skills For Seasonal Team Leader, Housekeeping / Laundry Resume
- Willingness and desire to lead a team including performance management
- Assists with the day to day operation of the Housekeeping Department
- Passion for solution finding with a practical operational approach
- Responsible for insuring clean rooms are given to desk coordinator promptly
- Assist Room Attendants in cleaning VIP rooms promptly
8
Skills For Housekeeping Team Leader Intern From December Resume
- To supervise, coordinate and participate in the cleanliness of all Public areas, ensuring highest possible standard of cleanliness
- To ensure all machines are in working condition
- To schedule necessary preventive maintenance and repair works for engineering
- To know the hotels policy relating to fire, hygiene, health and safety
- Positive and constructive, willing to take ownership of work load and situations
- Ensures facilities are clean and well maintained according to cGMP standards
- Conducts BOP training and provides instructions on safety procedures and equipment usage
- Performs safety and preventive maintenance inspections on housekeeping power equipment and small tools and wears approved PPE
9
Skills For Housekeeping Team Leader Resume
- Performs cross contamination cleaning methods in areas that require microbial control
- To check the grooming of the Staff
- To attend Training Sessions and hold regular Meetings with his Staff
- To assist in taking Inventories e.g. Linen and fixed assets, etc
- To check Equipment, ensure regular service is carried out, Cleaning supply and Guest Amenities are stored correct
- To attend all training sessions as required
- Responsible for writing work orders as needed
10
Skills For Housekeeping JAN .team Leader Resume
- Lead, motivate and mentor a team
- Resolve problems quickly, efficiently and practically
- Look for new ways to improve productivity
- Minimise waste and reduce costs
- To review all arrivals and inform the Room Attendants of special requests and attention
- To check vacant ready rooms which are for sale and update the room report
- To check and counter sign all daily reports which include all rooms cleaned by each Room Attendant and to ensure proper filing of these reports in the Housekeeping office at the end of their shift
- To check the service and standard of turn down in the evening
- Room for advancement, opportunity for growth
List of Typical Responsibilities For a Housekeeping Team Leader Resume
1
Responsibilities For Housekeeping JAN .team Leader Resume
- Opening and closing of Housekeeping Shifts
- Members, staff and vendors
- Basic knowledge of English and mathematics
- Sound knowledge Microsoft applications word and excel
- Confident, self driven and a can do attitude
2
Responsibilities For Team Leader, Housekeeping Resume
- Handle guest complaints with a proactive approach
- Sound knowledge of WHS and Planet 21 (Sustainability practices)
- Performs room inspections on a daily basis
- Achieve set KPI targets for the department
- Ensure that a sufficient level of supplies, disinfectants, equipment, etc., is maintained to provide a clean, safe and sanitary environment and is secure from guest access
- Conducts guest’s supplies inventory
3
Responsibilities For Housekeeping Utility Worker Team Leader Resume
- Keeps track of any early check-in and/or late departures requests
- Completes and reports in-room inventory
- Trustworthy, Honest and committed to position
- Knowledge of the Opera PMS
- Confident, self-driven and a can do attitude
- Handle guest complaints with a proactive approach and/or escalate to Mgt. if required
- Respond to all guests inquires promptly
4
Responsibilities For Housekeeping Team Leader Wed-sun Resume
- Inspect rooms for cleanliness and amenity placement
- Complete daily Guest Room Attendant’s room inspections and turn in results
- Turn in all lost and found articles to Supervisor or Manager
- Insure all safety procedures are followed
- Clean furniture in guest corridors as needed
- State of the art buildings with 24 hour security
- To be constantly aware of the room status to obtain maximum vacant rooms for sale
5
Responsibilities For Housekeeping Team Leader St David s Hospital Cardiff Resume
- Organise daily worksheets
- Conducts linen inventory
- Inspects VIP Rooms
- Basic physical requirements are but limited to: stand for 8 hours per shift, regularly lift 35 pounds 50 times per shift, occasionally lift 50 pounds 6 times per shift, walk approximately 2000 feet per hour, climb 6 flights of stairs per shift, work on knees 30 minutes per shift, bend / Squat 200 times per shift, rotate left / right 200 times per shift
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