Implementation Manager Resume Sample
Juliana Hartmann
796 Catharine Square,
Philadelphia,
PA
+1 (555) 124 7367
Work Experience
Implementation Manager
11/2016
-
PRESENT
Philadelphia, PA
- Support strategic reviews of US CMB business lines to ensure progress against ‘5 Filters’
- Ensures strategic alignment of US CMB with Global and US imperatives
- Oversee multiple initiative implementations and/or major development efforts for the Data Platforms & Consumer Analytics team
- Manage projects in accordance with departmental methodology and other applicable parameters to ensure the quality of products and services
- Meet with customers to understand their business as it translated into application and/or service requirements
- Ensure customer needs are met and deliverables produced on time and within budget
- Assist project managers and/or senior staff with prioritization or escalation of issues. Facilitate collaboration across disciplines (e.g., data analysts, business consultants, development teams, business analysts, QA analysts, developers) and projects, and assist teams with the resolution of issues
- Engage with Turner Brand organizations and implement prioritized data initiatives
Senior Implementation Manager
05/2010
-
06/2016
San Francisco, CA
- Develop and manage communication tools to ensure collaboration within the DPCA
- Identify and promote innovative business process optimization opportunities, propose solutions, and execute on them to drive continuous improvement
- Provide process and project/program management leadership for the data team stakeholders
- Direct and manage training and education for DPCA data tools for key stakeholders
- Manage and promote a positive working relationship with customers
- Manage creation of trade training solutions to meet client business needs
- Design and administer needs analysis to investigate and identify performance gaps. Evaluate appropriateness, comprehensiveness and accuracy of needs assessment/analysis plans and identify instructional issues
Product Implementation Manager
11/2007
-
03/2010
San Francisco, CA
- Maintain relationships with assigned business unit, Legal, Compliance and corporate Learning & Development partners. Ensure clients receive appropriate consultative services concerning availability and appropriateness of external training programs to meet stated needs
- Oversee timeliness and quality of Implementations for assigned work streams
- Oversee and ensure timely and quality resolution of Tier 2 support cases
- Effectively manage and/or triage Implementation related escalations in a timely manner
- Perform regular employee performance evaluations in alignment with McKesson defined performance management processes
- Establish operational objectives/assignments and delegate to others while confirming execution
- Effectively manage performance issues in accordance with defined policies as appropriate
- Effectively partner with other internal stakeholder team/project leaders in support of strategic projects, customer requests, and customer/application issues
Education
Warren National University
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Multi-tasking prioritization skills. Leadership skills
- Excellent organizational skills and a demonstrated ability to effectively coordinate, plan, monitor and manage projects as described
- Strong presentation skills. Proven success working directly with partners
- Strong presentation skills, experience presenting to large groups
- Demonstrated professional presentation/public speaking skills and experience required
- Highly developed communication skills, successfully demonstrated in effectively working with a wide a variety of people
- In-depth knowledge of business analysis tasks, skilled in elicitation techniques and experienced in requirements gathering skills
How to write Implementation Manager Resume
Implementation Manager role is responsible for interpersonal, business, organizational, analytical, technical, leadership, presentation, customer, negotiation, organization.
To write great resume for implementation manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Implementation Manager Resume
The section contact information is important in your implementation manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Implementation Manager Resume
The section work experience is an essential part of your implementation manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous implementation manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular implementation manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Implementation Manager resume experience can include:
- Strong interpersonal skills - effective listening and teaming , self-motivated, demonstrated bias for action
- Excellent communication skills (written and verbal), ability to effectively present information to internal and client audiences
- Strong leadership skills and the ability to effectively influence key decision-makers
- Good planning & organising skills. Planning, scheduling and monitoring deliverables, within a stipulated time frame using effective methods
- Excellent organisation skills to manage multiple concurrent projects and competing priorities
- Exceptional verbal and written communications skills to effectively convey a compelling value proposition to gain
Education on an Implementation Manager Resume
Make sure to make education a priority on your implementation manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your implementation manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Implementation Manager Resume
When listing skills on your implementation manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical implementation manager skills:
- Strong oral and written communication skills, strong leadership skills, ability to handle multiple priorities
- Strong leadership skills with evidence of rapidly developing effective working relationships with teams across a range of disciplines and locations
- People Management / Interpersonal skills - experience dealing effectively with people in various roles
- Strong Microsoft office. Project Management skills including Excel, GANT skills, and PowerPoint
- Position requires excellent judgment and organizational skills in order to effectively manage a significant and complex workload
- Excellent leadership skills to able to collaborate effectively across different teams to deliver a quality outcome to clients and their participants/members
List of Typical Experience For an Implementation Manager Resume
1
Experience For Senior Implementation Manager Resume
- Effective relationship management skills with excellent business judgment, strong common sense and a logical mind
- Strong organization, leadership, negotiation and analytical skills, with a good understanding of standard business practices including financial management
- Strong hands-on database skills (Oracle, SQL) and hands-on SQL knowledge and experience with connecting to data sources, perform analysis and support
- Excellent planning, organisation & coordination skills & experience
- Excellent collaboration and teamwork skills, with proven ability to manage to deadlines
- Proven project management skills, such as the ability to balance big-picture business requirements with development priorities and constraints
- Superior project leadership skills with the ability to work effectively through others and interface persuasively across the organization
2
Experience For Client Implementation Manager Resume
- Excellent communicator at all levels both written and oral. Strong customer relationship skills
- Excellent customer-facing communication skills for requirements gathering and presentations
- Experience utilizing Microsoft Office Suite tools, including Visio, Excel, and MS Project to effectively create and manage project deliverables
- Demonstrated skills in Microsoft Office: Excel, Word, PowerPoint or comparable software programs
- Excellent written and oral communication and presentation skills with a high focus on quality, accuracy, etc
3
Experience For Product Implementation Manager Resume
- Exceptionally strong leadership skills
- Proven ability to motivate teams to achieve defined deliverables and be able to work effectively with clients
- Excellent influencing, conflict-resolution, negotiation and stakeholder management skills on all levels
- Strong Microsoft Office skills including Microsoft Project
- Strong ability to effectively communicate orally and in writing; speak to large and diverse populations; and work cooperatively in a team environment
4
Experience For Account Implementation Manager Resume
- Excellent communication and presentation skills, and ability to write in a clear and concise manner
- Strong organizational skills and tenacity to see things through to resolution
- Demonstrated skills in Microsoft Office: Excel, Word, PowerPoint and other software programs
- Strong conflict resultion and negotiating skills, ability to work with customers to resolve conflict
- Excellent teamwork skills with an ability to work independently with minimal oversight
- Strong work ethic and the ability to work effectively without direct supervision
5
Experience For Software Implementation Manager Resume
- Demonstrated ability to work effectively across functions and levels of the organization
- Excellent Communication Skills – fluent English required
- Effective collaboration skills in a variety of situations
- Strong people management skills, including the ability to manage multiple cross-functional people and projects in parallel
- Outstanding numeric, verbal, written, logic and analytical skills
6
Experience For Programme Implementation Manager Resume
- Strong experience in constructing business process flows, gathering requirements and solution design documents and leading customer discussions
- Experience working under deadlines and prioritizing multiple projects simultaneously
- Provide excellent people leadership to a team of highly skilled project managers leading a variety of customer implementation and some internal projects
- Negotiation Skills - Negotiates internally and externally regarding problem resolution
- Collaborate, able to interact effectively with people from different disciplines and varying
- Demonstrated experience in the oversight and monitoring contractual requirements
- Effectively communicate orally and in writing; speak to large and diverse populations; and work cooperatively in a team environment
- Prior relevant experience in Account Opening / Implementation would be an added advantage
- Proven experience in a publishing role
7
Experience For Partner Implementation Manager Resume
- Strong experience successfully delivering on client expectations
- Experience demonstrated presenting to various size groups and levels of management
- Prior experience with distribution operations
- Effectively coach and mentor team members
- Effectively communicate at all levels within the organization both verbally and written
- Demonstrated experience with multiple software and hardware product implementations
8
Experience For Business Process Implementation Manager Resume
- Negotiation and conflict resolutions skills across various levels of the organziation
- Establishes project tasks and timelines and effectively manages them
- Great account management skills and the ability to deliver projects on time and within agreed scope
- Proven ability to facilitate across multiple stakeholders to reach desired results (prioritisation of long term initiatives, while meeting short term demands)
- Demonstrated experience in oversight and monitoring contractual requirements
- Effectively communicate project status and deliverables with internal and external teams to ensure project success
- Superior communication skills, both written and oral required
- Proactive leadership and management skills
- Demonstrable negotiation and customer relationship management skills
9
Experience For Process Implementation Manager Resume
- Communicate effectively with stakeholders and raise and address issues for immediate resolutions
- Superior leadership, influence, communication and interpersonal skills
- Effectively adhering to policy guidelines of CDK Global
- Strong collaboration experience required working across internal and external customers
- Work efficiently, effectively and proactively in a fast-paced, dynamic environment
- Effectively solve project issues – by framing options and communicating solutions to the client and project team
10
Experience For Implementation Manager Client Technology Resume
- Manage new account onboarding, Treasury product onboarding &implementation to provide excellent customer experience
- Develop a comprehensive understanding of client deliverables and manage project reporting to effectively optimize contract-based savings
- Proven Project Management experience in managing medium to large consulting projects
- Basic computer skills - Microsoft Excel, Word, Power Point
- Partner effectively with team members and counterparts to gain efficiencies and achieve sales and activity quotas
- Prior experience in some facet of the Multi-Life sales/service process required
- Monitor effective programme delivery by delivery partner(s) at hubs and report on efficiency and effectiveness outcomes
- 1) BE with 4-5 years of solid hands-on experience in implementation on atleast two of the four technologies Checkpoint / Cisco / Juniper / Fortigate F/Ws
List of Typical Skills For an Implementation Manager Resume
1
Skills For Senior Implementation Manager Resume
- Superior oral and written communication skills with proven public speaking and presentation skills
- Soft skills: Excellent written/oral communications., Self-motivated, Leadership Skills, Consulting track-record
- Excellent organisation skills, the ability to deliver and manage complex projects, and a proven track record of achieving and consistently delivering results
- Demonstrates good listening ability with exceptional interpersonal and communication skills needed to build relationships with internal and external partners
- Good strategic thinking, planning and organising skills
- Demonstrate project management skills in organising, planning and executing the implementation strategy
- Demonstrated skills in speaking, listening, & presenting to internal and external clients in person and by phone
2
Skills For Client Implementation Manager Resume
- Demonstrates flexibility to effectively respond to changing project needs while balancing multiple on-going simultaneous project plans
- Be aligned with our bank’s strategic priorities by enhancing the client experience, innovating for the future, and simplifying the way we operate
- Strong influencing skills and comfortable in a consensus building environment
- Demonstrated success at mentoring and developing project management skills in project managers
- Self-starter with strong influencing & negotiation skills
3
Skills For Product Implementation Manager Resume
- Strong internal partnership building skills
- Strong analytical skills to support independent decision making and accountability
- Strong client-facing and business skills – role is more focused on delivery of business solutions than Technical Project Management
- Experience interacting with various levels of the organization to effectively influence others and achieve optimal results
- Process implementation design experience with business process re-engineering or design skills
- Good problem solving/logic skills
- Excellent communication skills, understands the difference between working with an internal partner vs an external partner
- Project Management skills - experience managing medium to large scale business application implementations
4
Skills For Account Implementation Manager Resume
- Experience interacting with various levels of the organization to effectively achieve optimal results
- Excellent project management and organizational skills, with a record of accomplishment bringing complex initiatives to successful completion
- Exceptional multitasking abilities, excellent oral and written communication skills; extraordinarily self-directed
- Strong communication skills and the ability to ask probing questions to understand business objectives
- Continually develop knowledge and skills to maintain and improve personal performance and effectiveness in a changing environment
- Possess strong influencing skills
- Strong analytical skills (critical thinking, root cause analysis, trend analysis, etc)
- Track record demonstrating strong customer relationship skills
5
Skills For Software Implementation Manager Resume
- Demonstrating strong presentation and interpersonal skills with both internal and external clients
- Good knowledge of Excel, converting large amounts of data (filtering, sorting, validating data, pivot tables, conditional formatting, advanced formulas)
- Experience of client-facing experience and interaction, ideally doing new client implementations and onboarding
- Demonstrated skill in critical thinking, diplomacy, conflict management, and relationship building
- Experience juggling many different priorities and working through items on an action log
- Progressive experience, including experience having led or managed a successful cross-functional project
- High communication skills, using a variety of techniques to suit varying audiences
6
Skills For Programme Implementation Manager Resume
- Good understanding and experience of managing multiple, complex internal and external relationships
- Responsible for monitoring and validation of hotel readiness to coordinate scheduling, based on pre-defined prioritisation criteria
- Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process
- Analytical problem solving skills (big picture and data minutia)
- Exceptional project management skills, including the ability to manage multiple projects of various diverse scope in a cross-functional environment
- Proven experience and understanding of hospital operations
- Solid experience in coordination / project management in delivering solutions to clients
- Experience in website development and support or experience in Deployment, QA or testing
- Experience with a proven track record of executing project deliverables
7
Skills For Partner Implementation Manager Resume
- Experience in pathology workflow integration, including the communication standards used in the industry (XML, HL7, DICOM, IHE) is strongly desired
- Demonstrated experience working with business sponsors and partners to identify and implement solutions
- Demonstrated PaaS/IaaS experience providing services to enterprise customers
- Healthcare industry experience Good understanding of software development life cycles
- Excellent analytical, research and writing skill
- Develop strong and effective working relationships across the client teams
- Proactively enroll in development training to hone skills and enable lateral/ promotional movement
- Superior business writing and presentation skills (delivered with a polished professional presence & confidence)
8
Skills For Business Process Implementation Manager Resume
- Highly organized and detail oriented with proof-reading and quality control skills
- Expert planning skills and ability to negotiate project scopes, deliverables, milestones, and resource requirements with internal and external clients
- Ensure that the training of the users is performed effectively, and superusers users receive all necessary support from the Businesses and Functions
- Communicate effectively, both orally and in writing, with stakeholders and colleagues, at all levels, both formally and informally
- Experience demonstrating strong leadership, self-motivation, accountability, and team player
9
Skills For Process Implementation Manager Resume
- Effectively applies ZeroChaos Implementation methodology and enforces project standards utilizing established project management governance and related tools
- High interpersonal skills, creativity and independence in solving problems, task and goal orientation; accuracy and reliability in action
- Proven experience collaborating with external partners
- Experience leading teams / management experience
- Deliver operational excellence by effectively managing the procurement, real estate, and security operations required to run our bank
- Delegate to task owners and resources, and effectively manage stake holders
- Working across McKesson business units (MPSA/AccessHealth) to ensure a seamless customer experience
- Training and/or presentation experience required
- Experience leading teams through the full SDLC from overseeing requirements, design, testing, training and deployment
10
Skills For Implementation Manager Client Technology Resume
- Experience of managing and developing business projects and developing project documentation
- Experience of managing and delivering Implementation Change safely in a highly demanding dynamic environment
- Experience defining programs, writing detailed functional specifications, and delivering
- Strong Background in reporting, forecasting and analyzing metrics
- Logically assess competing priorities and make recommendations for addressing tactical needs while supporting strategic goals
- Experience implementing large (more than $10M) business applications involving multiple software components including COTS
- Experience of working with other ISO standards including ISO9001 Quality Management and ISO 22301 Business Continuity
- Experience implementing and supporting Agresso Business World, AGM or PowerSuite)
- Experience: Managing implementations that have included training components
List of Typical Responsibilities For an Implementation Manager Resume
1
Responsibilities For Senior Implementation Manager Resume
- Work closely with Product, Risk, Compliance, Operations and Sales’ partners to support Ready-To-Launch initiatives and undertake role of produt champion in the regional implementation team
- Strong interpersonal soft skills (setting/managing expectations, conflict resolution, presentation skills, and communication)
- Excellent analytical/problem-solving skills with a history of driving impact within an organisation
- Good understanding of the Implementation process through preferably prior project management / electronic banking experience of more than 2 years
- Strong leadership, motivational, and influencing skills
- Strong influencing skills, organized and follow through
- Proven project management skills, with the ability to take an initiative from concept to deep execution, to follow-through and measurement
- Strong social and communication skills, verbal and written in English
- Excellent communication skills (both written and oral) is essential
2
Responsibilities For Client Implementation Manager Resume
- Strong attention to detail, ownership of work, and great time management skills
- Excellent written/oral communication with the ability to interact effectively with internal teams and external contacts
- Results-driven, self-motivated and creative thinker with excellent interpersonal and communication skills
- Excellent communication skills (written and verbal); serve as a conduit between the customer, Operations, Account Management, and Product
- Aptitude to analyze complex problems using structured problem solving skills, generating necessary data from appropriate sources
- Manage change in a way that reduces the concern experienced by others. Clarify priorities when leading change
- Highly organized with proven ability to multi-task with ever-changing priorities
- Proactive, resourceful with great problem solving skills
- Terrific communication, interpersonal, and team building skills
3
Responsibilities For Product Implementation Manager Resume
- Effective stakeholder management and experience in facing senior business stakeholders
- Prior consulting experience
- Effectively educates the client to MedImpact systems and processes to ensure that the client is fully oriented to MedImpact
- Responds to media inquiries and effectively communicates program philosophy, goals, and achievements
- Domain experience: RAN, network roll-out implementation management experience
- Effectively educates the client to SUNRx systems and processes to ensure that the client is fully oriented at the time of maintenance of business
- Uses financial and qualitative information and tools to effectively establish and manage budget and revenue goals
4
Responsibilities For Account Implementation Manager Resume
- Demonstrate strong customer centric mindset
- Experience in customer relations, sales, or customer experience
- Experience as a successful team leader with proven positive project outcomes
- Demonstrate experience within the business side of change design and delivery
- Communicate effectively both internally and externally
- Facilitating timely and effective communication regarding timelines, milestones, and client requirements
- Conducting gap analysis projects and promoting good practice across the business
- Outstanding project management experience
- Experience in management of direct reports, including motivating, developing, coordinating team members
5
Responsibilities For Software Implementation Manager Resume
- Experience developing visually appealing presentations; including use of Google Slides or MS PowerPoint
- Build strong relationships across the organization by listening carefully to internal stakeholders and working hard to deliver for the firm
- Manage individual workload and assist with defining and prioritizing one’s own tasks
- Experience in creating and implementing digital strategy & roadmap for customers
- Extensive Project management experience, including the use of project plans and issue/resolution tracking
- Analyze customer intake process and contribute toward effective solutions during the on-boarding process
- Owns the client experience across the end-to-end on-boarding process for new and renewing clients
- Demonstrated success managing projects on time and delighting customers
- Good understanding of accounting principles, database structures and change management methodologies
6
Responsibilities For Programme Implementation Manager Resume
- Fixed-Income industry experience required, including market structure, trading, financial instrument types
- Experience in Requirement gathering and documenting
- Experience in User acceptance testing activities, Integration testing and Test case development
- Ability or experience of managing the logistics of multiple projects and ensuring they run smoothly and on time
- Strong understanding of Chase Mortgage Banking processes desired
- Experience working with clients and developing relationships
7
Responsibilities For Partner Implementation Manager Resume
- Strong ability in problem solving and troubleshooting with a firm commitment to quality
- Experience of delivering training or presentations
- Experience of co-implementing with different technologies such as: ATS’s, HRIS’s, Onboarding systems
- Experience in developing project schedules that encompass all aspects leading up to and post imp of implementation
- Experience utilizing a variety of project delivery methodologies, including Agile, Iterative, Waterfall and others
- Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems
- Two (2) years of teaching experience in a K-12 setting or in a related area
- Experience creating schedules and delivering analysis for projects valued at
8
Responsibilities For Business Process Implementation Manager Resume
- Experience in ensuring project completion is within defined scope, on schedule and has met or exceeded client's expectations, without sacrificing quality
- Demonstrated understanding of social selling concepts and practices
- Extensive imaging/outsourcing related Project/Program management experience
- Good understanding of front to back systems, data, calculations and processes within an Investment Banking environment
- Experience in development and delivery of training on technical content and workshopping business model solutions
- Experience in managing and Supporting Enterprise environment
- Good understanding of other integrated systems, such as PMS, GDS, CRO tools, Offline reporting, Internet etc
- Experience in managing and successfully delivering large scale, custom software solutions to clients
- Experience in managing a large number of internal and external stakeholders and ensuring alignment between similar programmes
9
Responsibilities For Process Implementation Manager Resume
- Working experience in banking/cash management
- Relevant experience in retail banking management, overseeing multiple branches within a geographic area
- Supports senior team members in documenting and validating customers' order requirements, and develops technical knowledge of the IBXs
- Strong working knowledge of Arizona’s behavioral health program delivery system (mental health, substance use and integrated care)
- Strong working knowledge of Arizona’s behavioral health program delivery system (behavioral health, substance abuse and integrated care)
10
Responsibilities For Implementation Manager Client Technology Resume
- Experience working with cross functional team members
- Maintain a strong understanding of Specialty 340B guidelines
- Solid understanding of the asset management work flows, operations, practices and processes
- Strong knowledge of Prudential Retirement Services product offering or related defined contribution industry products and services
- Provides guidance and mentoring to Implementation Team on strong project management methodologies and practices.
- Provides guidance and mentoring to Implementation Team on strong project management methodologies and practices
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