Information Services / Technology Resume Sample
Ali Gleichner
864 Blanda Underpass,
Houston,
TX
+1 (555) 680 4799
Work Experience
VP of Information Services & Technology
04/2016
-
PRESENT
San Francisco, CA
- Develops and monitors budgets related to information technology. Monitors the costs involved in maintaining and improving information systems, including equipment and software. Evaluates and recommends technology purchases based on the YMCA’s needs
- Collaboratively work across Global Information Systems (GIS) to accomplish tactical and strategic application development objectives and coach others in the development of functional and technical systems designs
- Responsible for ensuring the necessary integration testing occurs to prove out a solution and its touch points
- Works with business and application groups to re-engineer new processes and sustain existing ones and also collaborates with Enterprise Architects on the standards, strategy, and solution recommendations
- Collaborate with functional teams on process mapping/requirements and with Solution Integration Managers to ensure that functional and technical requirements support solutions holistically across all environments
- Translate requirements to functional specifications for reporting, interfaces, data conversions, enhancements, forms and workflows
- Write design documents and test scripts, collaboratively work with developers to design/configure applications, and create/manage documentations for all stages of the System Development Life Cycle (SDLC)
Information Services / Technology
04/2009
-
02/2016
New York, NY
- Consistently achieve key functional results with superior quality and delivery within one or more of the Information Management Center of Excellence disciplines, including
- ITIL Service Design certification desired
- Deliver Value: Lead a team of project delivery, design, analysis, testing, and vendor resources to meeting portfolio, project, and service management objectives. Leverage agile delivery methods utilizing global HD and GIS Project Management, Service Design Life Cycle, and ITIL processes. Lead with a desire to improve delivery cycles while maintaining quality and maximizing financial investments
- Service Management: Accountable for working with supporting functions and vendor partners to manage existing services to meet service levels, manage total cost of ownership, and reduce operational and security risks
- People: Manages a team of direct team members including acquisition, job performance, and career development. Additionally, provides the direction and leadership of extended cross functional and vendor team members to meeting business and GIS department objectives
- Risk Mitigation: Responsible for managing portfolio, project, resource and service risk related security, financial and quality delivery
- Be responsible for the ultimate success of all aspects of GIS (Global Information Services) support for their assigned site, which spans multiple applications and systems
- Implement, support, and maintain infrastructure technology systems with a focus on manufacturing devices and systems
- Be accountable for incident management deliverables including, but not limited to: standardized work, process management (Incident, Change, and Problem), reporting/metrics, project management, quality delivery, safety and driving continuous improvement
Education
Strayer University - Anne Arundel Campus
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Strong organization skills and excellent problem solving skills to handle changing priorities and tight schedules
- Demonstrated organizational skills to handle changing priorities and tight schedules
- Experience testing database technologies with strong SQL skills
- Demonstrated experience forming strong business partnerships with global and functional stakeholders including senior leadership
- Demonstrated remote and onsite people management skills in a manufacturing setting
- Possesses strong IT, planning, and financial knowledge and the skills to do the job at a high level of accomplishment
- Prior SAP data migration, data governance and metadata management project experience with experience in ETL development using SAP DataServices
How to write Information Services / Technology Resume
Information Services / Technology role is responsible for facilitation, manufacturing, database, leadership, purchasing, training, integration, gis, auditing, security.
To write great resume for information services / technology job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Information Services / Technology Resume
The section contact information is important in your information services / technology resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Information Services / Technology Resume
The section work experience is an essential part of your information services / technology resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous information services / technology responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular information services / technology position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Information Services / Technology resume experience can include:
- Prior experience in auditing and compliance reporting
- Some skills in user administration, access, authorization, and provisioning practices
- Prior experience managing teams, projects, and portfolios, preferably as part of a large project initiative, such as an ERP implementation
- Prior experience in leading teams as part of a large project initiative
- Team-oriented with collaborative environment leadership skills and executive presence
- Prior design and development experience in object oriented software solutions
Education on an Information Services / Technology Resume
Make sure to make education a priority on your information services / technology resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your information services / technology experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Information Services / Technology Resume
When listing skills on your information services / technology resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical information services / technology skills:
- Facilitation and project management skills, as well as the ability to apply those skills at the executive management level
- Facilitation and project management skills, as well as the ability to apply those skills at the senior leadership level
- Prior experience in developing with Microsoft SQL Server, Crystal Reports or comparable reporting tools
- Provide good estimates and manage testing issues, along with flexibility and the ability to adapt quickly to changing situations and priorities
- Superior Analytical decision-making and problem-solving skills
- Someone experienced in forming strong business partnerships
List of Typical Experience For an Information Services / Technology Resume
1
Experience For VP of Information Services & Technology Resume
- Engages with both internal and external audit professionals in all manner of evidence gathering, reporting, and responding to audit inquiries
- Experience leading or managing projects requiring technology design and development methodologies
- Ensure the effective and efficient delivery of strategic and functional programs and projects
- Develop and grow successors and key leaders with strong competencies in Design, Delivery, and Business Relationship
- Experience with BOBJ Reporting against various databases required (i.e. SQL Server, OLAP Cubes, DB2, Oracle, and BW)
- Analytical, planning, problem solving abilities
- Participation in technology selection processes including RFI's and RFP's
2
Experience For Information Services / Technology Resume
- Work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously
- Work directly with Control and Industrial Engineers as well as GIS teams on a daily basis
- Lead technology support partners in re-engineering processes supported by technology systems, introducing new information and technology-based capabilities and opportunities, and in maintaining and delivering the range of approved services and technology needed to support required business processes
- Work closely with lines of business areas and with the Business Process Transformation team based on assigned IT initiatives
- Provide vision and strategic direction for all ITIL processes that are owned by the Design, Delivery, and Business Relationship practice areas, and collaborate with peers to support all other ITIL processes
- Build solid relationships with senior executives and communicate regularly on initiative requests, in-process changes, and strategic planning to ensure alignment with HDI priorities
- Understand and communicate with suppliers the demand forecast for their respective services
- Develop and ensure the consistent use of processes, technologies, products and tools
3
Experience For VP of Information Services & Technology Resume
- Collaborate across peer groups to achieve positive results and support their efforts
- Lead team member performance management, development, and engagement
- Build relationships and engage with internal and external users of the assigned services to align business and IT strategies, develop strategic and annual roadmaps, and support service portfolio investment planning
- Establish relationships with suppliers and manage supplier acquisition and oversight in support of assigned services and projects, leveraging shared vendor management and purchasing processes and services
- Accountable for managing the shared services and results of service operations based on defined service levels and key performance reporting to establish and execute on continuous improvement action plans
- Manage resource allocation, forecasts, and budgets across project, standard work, and employee development activities
- Actively support and contribute to the development and consistent use of ITIL processes and tools across the IT organization
- Work closely with a diverse team of compliance and security professionals: Contractors, Professional Services, and off shore support team
4
Experience For Information Services / Technology Resume
- Interact with a wide range of stake holders at all levels of the company and with various levels of compliance and security knowledge with clear, diplomatic, and effective communications
- Contributes in provide solutions for complex problems with varied process integration points and different technical platforms
- Perform security risk assessments, recommend solutions, provide input to estimates of work effort, provides input to project plans, monitors project tasks and engages team members as needed
- Analyze security capabilities and provide feedback and overall risk results to stakeholders
- Recognized as the subject matter expert in Controls standards, Compliance solutions, Security requirements and best practices, risk assessment and assessing supplier security capabilities
- Certifications from ITIL, ISC2, ISACA, SAP, IAPP, CSA or other industry recognized organizations
5
Experience For VP of Information Services & Technology Resume
- Technology Roadmap and planning - Identifies changes in services, systems technology, and information needs, communicates these changes to senior management, and develops deployment strategies through projects to meet the organization’s needs
- Resource Management - Manages the relationship of suppliers that provide delivery services and acts as a single point of escalation and resolution of critical service delivery matters
- Product Management - Responsible for ensuring projects are executed reliably and predictably, services are designed with future technology and sustainment requirements, and services are transitioned to sustainment successfully
- Experience in BOBJ upgrades, migrations, security design/setup/maintenance, and power user/Publisher/user group support
- Successful ERP and/or Web application development and systems design experience
- Manage the overall Segments budget per operating plan
- Provide vision and strategic direction for all ITIL processes that are owned by the GIS Segments
- Extensive experience with designing, configuring, and implementing on one or more of the following technical platforms or disciplines: SAP ABAP & Java stacks, ABAP Programming, SAP Security, LDAP, Database (Oracle, DB2, SQL Server, Livecache, HANA), Vertex, Webseal, IBM Content Collector, AIX, Linux, Windows, Disaster Recovery, High Availability
6
Experience For Information Services / Technology Resume
- Extensive experience troubleshooting and performance tuning SAP applications, ABAP code, and the underlying technologies (OS, Database, Network, distributed file systems)
- Extensive experience with designing, configuring, and implementing solutions within an SAP environment referred
- A proven record of accomplishment in planning, managing, and delivering information systems, preferably in a consumer products, manufacturing or distribution company
- Successful project delivery with a focus on systems design particularly with large scale program and project delivery
- Hands-on experience with Salesforce.com (SFDC) Sales and Service Cloud including declarative development tools, administration, design, configuration, customization and implementation of applications, security and 3rd party integrations
- Experience with designing, configuring, and implementing on one or more of the following technical platforms or disciplines: SAP ERP, Web, Portal, Integrations, Mobile, and Information Management
- Experienced with the development of automated test scripts using UFT and Loadrunner
- Program/project Management and extensive relevant work experience, including management of programs and teams across multiple geographies
7
Experience For VP of Information Services & Technology Resume
- Experience coordinating design activities and deliverables across a technology project or program
- Proven ability to anticipate and develop strategies for future trends
- Provides resources with information required to do an effective job and make the best possible decisions
- Effective communicator and presenter in formal and informal settings
- Demonstrated attention to detail and software quality
- Experience in areas of controls, compliance, and audits
8
Experience For Information Services / Technology Resume
- Experience in Waterfall and Agile methodologies, Microsoft Project, and Clarity PPM
- Effective communicator and presenter in formal and informal settings across all levels of an organization
- Capable of balancing between fulfilling customers’ needs and meeting company expectations and goals
- Exceptional knowledge in service level management
- SAP APO - MRP in APO and ECC, Production Planning, Processing Delivery Lines, Consumption Driven Planning, Configuration, Master Data setup, SAP user interfaces
- Manage large teams across a global environment utilizing 3rd party partner services
9
Experience For VP of Information Services & Technology Resume
- Organize people and activities into an efficient workflow
- Provides direct, complete and actionable feedback to others
- Relates well to people at all levels both inside and outside the organization. Highly self-motivated and directed
- Superior analytical and problem-solving skills as well as strong skills and experience in issue resolution and managing to stringent timelines for project deliverables
- Three or more years of direct management of a major IT operation
- Substantial exposure to both in-house and cloud based systems, multiple hardware platforms, and integrated information and communications systems
- Organize people and activities into an efficient workflow. Provides resources with information required to do an effective job and make the best possible decisions
10
Experience For Information Services / Technology Resume
- Effective communicator (written and verbal) and presenter in formal and informal settings
- Three or more years of direct management of applications or services
- Exposure to both in-house and cloud based systems, multiple hardware platforms, and integrated information and communications systems
- Manage teams across a global environment and 3rd party partner services
- Experience preparing data archiving strategy and records retention strategy, procedural document data governance, CRUD workflow, and content or rules definition documents
- Knowledgeable in compliance, security and risk assessment practices
List of Typical Skills For an Information Services / Technology Resume
1
Skills For VP of Information Services & Technology Resume
- Facilitation and project management skills, as well as the ability to apply those skills at the executive
- Strong experience with Master Data Management and Interfaces concepts
- Demonstrated experience with project methodology
- Strong experience in and affinity for solution design, project management, and structured system development methodologies
- Prior professional internship and/or co-op experience in IT or business
- Collaborate with leadership across GIS and possess the ability to effectively lead within a matrix organization
- Experience managing/supporting Cisco networking devices and enterprise firewall devices
- Experience leading, mentoring, and developing other personnel in design and delivery roles
- Experience with designing, configuring, and implementing on one or more Harley-Davidson technical platforms
2
Skills For Information Services / Technology Resume
- Experience defining technological needs and analyzing infrastructure, hardware, software, and systems integration
- Prior SAP development knowledge, including modules in materials, manufacturing , finance, and master data
- Knowledge of audit procedures, evidence gathering or reporting
- Proven track record of building and sustaining professional relationships
- Highly experienced writing test plans and test cases, and documenting software defects and anomalies
3
Skills For VP of Information Services & Technology Resume
- Experienced with the following testing tools: Quality Center/ALM, UFT, LoadRunner
- Experienced in at least one or more programming or scripting languages (e.g. SQL, Java, Javascript, Unix, Swift, XML)
- Experience with technology selection processes including RFIs and RFPs
- Experience with VMware environments including vCloud Director
- Organize people and activities into an efficient workflow; experience managing third-party suppliers
- Professional experience in QA and Systems Testing or related I.T. field
- Experience with user support, access provisioning, or workflow automation
- Experience with controls compliance, auditing, privileged access management, and risk impact analysis, supplier security assessment
- Provide Startup / system validations after maintenance activities
4
Skills For Information Services / Technology Resume
- Relevant information management technology experience, preferably in a global capacity
- Skill to troubleshoot technology problems from a cross-functional standpoint
- Experience researching and demonstrating the art of the possible
- Gain professional experience within the GIS organization by supporting initiatives within one of the following areas
- Extensive relevant work experience, including management of programs and teams across multiple geographies
5
Skills For VP of Information Services & Technology Resume
- Demonstrated ability to use rigorous logic and methods in solving difficult problems
- Extensive relevant work experience, including management of services, applications, teams, and projects
- Experience with large scale project delivery
- Change management experience in environments with numerous complex SAP landscapes and multiple releases occurring simultaneously
- Project participation experience, including understanding of full lifecycle implementation for major information management capabilities
- Experience with mapping of business processes, KPI's, data flows and conceptual models
- Proven ability to assess operational needs and generate forecasts
- Prioritize tasks in a high-pressure environment and make sound decisions in emergency situations
- In addition to SQL Server, DBA experience in Oracle and DB2
6
Skills For Information Services / Technology Resume
- Understanding of risk management as it relates to systems test planning and in-depth knowledge of the SDLC as well as various software testing methodologies
- Understanding of ITIL processes and service level management
- Work closely with Engineering and help desk resources to form a cohesive team supporting assigned lines of business areas at their location
- Managing and supporting IIS-based web applications
- Lead and perform Application Portfolio Management for all assigned services including service strategy planning, risk assessments, and roadmaps
- Provide personalized IT support across the entire manufacturing value stream / or sales offices
- Provide “feet on the street” support, working closely with other GIS areas
7
Skills For VP of Information Services & Technology Resume
- Lead Quality Engineers in developing Automation to certify the software
- Lead Quality Analysts by assisting with the development of test approaches and test cases
- Creates and maintain testing processes, procedures, and documentation
- Estimates testing effort and develops test schedules
- Manages and monitors the defect tracking processes and tools used by QA
8
Skills For Information Services / Technology Resume
- Plans and facilitates testing meetings to develop test plans, resolve issues, and coordinate activities
- Maintains a current awareness and understanding of appropriate regulatory and internal policies/procedures
- Professional certification in VMware (VCP), Cisco networking devices (CCNA), F5 Networks, and/or Microsoft (MCITP)
- Manage the overall IT Delivery and Business Relationship budget per operating plan
- Ensure execution of continuous improvement cost reduction opportunities and trailing cost elimination
- Execute and sustain standard, repeatable processes
- Document incidents, assess impact, and troubleshoot/escalate accordingly
9
Skills For VP of Information Services & Technology Resume
- Review and approve system test plans
- Attends and participates in requirements, design, and code reviews and walkthroughs
- Allocates/schedules test environments, analysts and test engineers
- Executes tests, records test results. Identifies and tracks any defects to full resolution
- Develops, maintains, and maintains a suite of software metrics suite and publishes for each project and for overall QA processes
10
Skills For Information Services / Technology Resume
- Mentors and trains Quality Analysts as well as Developers, User Acceptance Tester, and Analysts in test processes and methodologies
- Demonstrated experience with development of IT strategies, roadmaps, demand management and prioritization, solution options development, and business case development
- Strong project management experience, including management of full lifecycle implementations for major applications
- Knowledge of ‘n-tier’ environments, .net and web services capabilities
- Experience with development requirements in support of on one or more of the following technical platforms Infinium, Jack Henry 20/20, Cedar (Payment Services), AS/400, Crystal Reports and/or IBM’s BPM
- Experience with designing, configuring, and implementing on one or more of the following technical platforms Infinium, Jack Henry 20/20, AS/400, IBM’s BPM
- Business Intelligence, Data Warehousing, Data Modeling and Application Development Lifecycle experience
List of Typical Responsibilities For an Information Services / Technology Resume
1
Responsibilities For VP of Information Services & Technology Resume
- Exposure to mitigation practices
- Adaptable to various work environments and situations
- Experience in development of test cases, test plans, system testing, integration/stub testing, regression testing, performance testing and release testing. Willing and able to take a hands-on approach when necessary
- Experienced with establishing and reporting of defect and process metrics
- Communicates well, written and verbally. Comfortable communicating to all levels of the organization
- Microsoft productivity tools (Word, Excel, PPT, Access, Visio, Project)
- Facilitation at an executive level
2
Responsibilities For Information Services / Technology Resume
- Hands-on experience with development tools, administration, design, configuration, customization and implementation of applications, security and 3rd party integrations
- A proven record of accomplishment in planning, managing, and delivering information systems, preferably in consumer products, manufacturing, distribution, or financial services
- Experience with declarative development tools
- Enterprise Application (ERP) Roadmap & Deployment - Establishment and execution of the Centers of Enterprise Expertise in Platforms and Processes to deliver and support enterprise solutions. This includes coordinating the business and leading the GIS resources needed to expand the geographic and functional footprint of enterprise platforms and applications
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