Infrastructure Group Manager Resume Sample
Mozelle Senger
86942 Dach Overpass,
Phoenix,
AZ
+1 (555) 670 0410
Work Experience
Infrastructure Group Manager
12/2015
-
PRESENT
Phoenix, AZ
- Accountable for delivery of measurable competitive advantage for Production Operations and our clients through strategic proactive continuous improvement
- Evidence created capacity is used to materially advance service offering scope and maturity
- Deliver tangible progress across organizational KPIs
- Proactively deepen understanding of our business, technologies and streamline processes to continuously improve ourselves and the service we deliver
- Meet financial, headcount, infrastructure and consumable targets, delivering year on year productivity
- Eliminate manual touches across all functions
- Right-place all commoditizable work, leveraging our global team, improving employee / vendor ratio
- Define and measure standardization across infrastructure, process and tooling throughout the lifecycle, eliminating non-strategic and driving adoption of Technology Strategy
- Bring virtual teams across the organization together and lead execution of delivery to plan, ensuring owners deliver on their commitments
Operational Readiness Head Infrastructure Group Manager
06/2010
-
09/2015
Houston, TX
- Produce roadmap and execution plans to support sustainable improvement, and reflect measurable progress against plans through strategic online reporting with clear baselines and trending, working independently and with our business management team to clearly present KPIs to senior management both within and external to our group
- Able to develop programs and framework required for design of metrics, analytical tools, benchmarking activities and related reporting for the identification of best practices
- Provide Tier II and Tier III Support for Citibank’s global network with a focus on network infrastructure globally
- ‘Break/Fix’ support for Internetworking technology infrastructure solutions such as
- CTI Country Head for Philippines
- Provide leadership to the local CTI team and supply partners in delivering infrastructure products and services to the Citi franchise
- Ensure product and service delivery within committed service level agreement for the infrastructure and end-user technology products, including Desktop and Client infrastructure, Messaging, Collaboration, Video Conferencing, Blackberry, Voice Telephony and Network
- Ensure services are delivered within compliance to country regulations and corporate guidelines and standards
Senior VP, Infrastructure Group Manager
05/2004
-
12/2009
Chicago, IL
- Manage and implement global and regional technology infrastructure initiatives in accordance with the overall business goals of the country
- Maintain strong working relationships with country business groups
- Identify and evaluate potential areas of improvement through the use of new technology and innovative methodology
- Manage the budget and expense achieving annual productivity standards while continually improving cost per unit/quality standards
- Engage in financial discussion including budget planning, forecasting, expense review and product recoveries
- Talent management including growing and developing high potential staff and attracting new talent
- Ensure country resources work closely and effectively with regional and global functional groups to provide quality products and services to the businesses
Education
Ohio State University - Lima Campus
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Collaborate directly with Architecture & Technology Engineering teams on large-scale projects. This includes design reviews for technical soundness and operational supportability of proposed deployments
- Maintain written operational and build procedures for the network service. This includes document reviews at predefined intervals, ad-hoc procedure updates in response to operational events, and consistently high quality document management so that they are ready for audit and compliance scrutiny at any time
- Set strategic priorities with GCO leadership team; identify key enablers to success and actively engage with respective owners to ensure achieving desired results; ensure continued progression of service, financial, and people agenda. Ensure alignment with CTI’s strategy and achievement of Citi’s Execution 2.0 Strategy
- Support Head of GCO and extended leadership team across all business management functions – drive responsibility and accountability with fact based analysis and communications. Develop and implement metrics and KPI’s to help manage business
- Technical position requiring an industry expert with strong interpersonal skills who can provide technical thought leadership on a global scale
- Good interpersonal skills and ability to multi-task to manage several priorities in a rapidly changing environment
- Excellent organizational skills and a people-oriented
How to write Infrastructure Group Manager Resume
Infrastructure Group Manager role is responsible for analysis, security, technology, leadership, database, architecture, telephony, planning, design, interpersonal.
To write great resume for infrastructure group manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Infrastructure Group Manager Resume
The section contact information is important in your infrastructure group manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Infrastructure Group Manager Resume
The section work experience is an essential part of your infrastructure group manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous infrastructure group manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular infrastructure group manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Infrastructure Group Manager resume experience can include:
- Work effectively across a diverse technology organization, using excellent communication skills to keep partners and clients informed on progress
- Define and execute an effective communications schedule that informs all levels of the organization on priorities and progress
- Manage a highly outsourced multiple vendor environment to achieve performance and cost effectiveness
- Strong knowledge on latest RDBMS technologies e.g. Oracle Glodengate , Data Guard
- Oversee day to day management of the outsourced partner focusing on Daily/Weekly/Monthly SLA adherence and taking action to address breaches
- Provide leadership and mentoring of team members, providing them opportunities that support their individual development and improve performance
Education on an Infrastructure Group Manager Resume
Make sure to make education a priority on your infrastructure group manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your infrastructure group manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Infrastructure Group Manager Resume
When listing skills on your infrastructure group manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical infrastructure group manager skills:
- Excellent communication skills required in order to guide, negotiate and influence, often at a senior level
- Budgeting and expense management skills
- Great Communication skills to work with technical team as well as senior management
- Senior to advanced level experience in a Technology Infrastructure role with commensurate experience in people management
- Being able to work in a multicultural environment with teams of diverse skill sets
- Engaging team members with the priorities for the function and CTI more generally
List of Typical Experience For an Infrastructure Group Manager Resume
1
Experience For Operational Readiness Head Infrastructure Group Manager Resume
- Knowledge in end user computing products and services, with at least 7 years’ experience in a support role, managing end user products and services
- Experience in managing database team and sector focused support groups
- Actively contribute towards self-development by creating and following development plans based on development discussions and 360 feedback
- Responsible for handling day to day staff management issues, including resource management and allocation within the team
- Ensure all procedures and policies are in adherence with global controls and best practices while delivering high quality services to clients and customers
2
Experience For Svp-infrastructure Group Manager Resume
- Knowledge and understanding of other RDBMS
- Support and execute team strategy for all production Operations functions in Mexico
- Drive efficiency and improvements through process improvement and automation initiatives
- Support and manage resources and capacity within Mexico Production Operations
- Support and manage service improvement initiatives
- To build team capability by reviewing team performance and recommending learning / development intervention in consultation with the concerned teams (HR, Capability Development & Learning & Development teams)
3
Experience For Senior VP, Infrastructure Group Manager Resume
- To motivate and enable team -Providing stretch and development opportunities to grow team members
- Provides role clarity (role responsibilities and accountabilities) and sets clear performance expectations (goals) that measure success
- Provide strategic direction for the entire Mexico Production Operations team in accordance with local, global and company objectives
- Interaction and collaboration with senior leaders across CTI and Technology teams
- Coordinates operations across multiple technologies
- Direct engagement in major outages and recovery activities to include post-mortem analysis and effective communication of technical details to senior leadership
- Drive Production Operations continuous improvement functions
- Build on the strong initiatives we have in place for Continual Service Improvement, work with our global team to set and execute our strategy to complement our 2020 priorities and beyond
4
Experience For Aspac Dcis Infrastructure Group Manager Resume
- Lead a multi-region, multi-disciplinary team and drive successful change initiatives to deliver measurable competitive advantage to our teams and business, through direct and indirect influencing of resources and priorities
- Work across both production operations, application and infrastructure organizations to execute on plans to clearly show progress through key metrics (baseline / trending) at a detailed and senior management level
- Full policy and regulatory compliance, with zero tolerance on housekeeping items and action on non-adherence
- Engage stakeholders and data to identify opportunities for improvement items across all disciplines, whether within or outside of the organization
- Closely follows trends in own field and adapts them for application within own job and the business
- Full management responsibility of a team or multiple teams, programs or projects
5
Experience For Citibank Berhad Kl-infrastructure Group Manager Resume
- Ensures timely and transparent communication to employees
- Influence and negotiate to facilitate change
- Accountable for integrity of process, operations and end results
- Manage a successful risk/control environment
- Provide professional leadership over large initiatives where IT infrastructure disciplines are involved
- Drive the database migration strategy for Sector. Especially Cloud adoption for Sector Databases and automation initiatives for both Database and application database tasks
6
Experience For Infrastructure Group Manager Resume
- Lead DB SME to provide support to Sector aligned application databases
- Provide thought leadership, innovative ideas, and drive toward partnership with respective sector technology teams. Make presentations internally and externally, engaging with stakeholders and leading benchmarking activities
- Utilize or develop reusable patterns, practices, and enterprise reference architectures based on industry best practices that align with the overall Citi infrastructure
- Drive the adoption of new technologies
- Identify and manage risks, opportunities, compliance issues
- Work with strategic vendors and partners to review and influence product roadmaps, strategies, and plans to ensure alignment with Citi needs, both current and future for the IT infrastructure space
- Peer review Solutions Engineering led solutions to ensure consistency in design and to foster a learning environment with frequent information exchange between the two teams
7
Experience For Operational Readiness Head Infrastructure Group Manager Resume
- Experience with Oracle Database management
- Experience and knowledge on Golden Gate, Data guard, Cloud migration
- Experience in Database management
- Partner with Domain Leads to understand emerging technologies being used in new solutions and provide infrastructure solution design for the efforts
- Communicates strategy to the organization so they understand their roles, are motivated to achieve established goals and have line of the sight between their work and IT strategies
- Applies knowledge and efforts to diverse and complex situations, where alternatives are numerous, to drive business solutions on behalf of the organization
8
Experience For Svp-infrastructure Group Manager Resume
- Fosters innovation. Creates structures and processes that promote an environment of innovation and experimentation for direct reports and peer groups
- Partners with others in their organization to set and manage expectations; continually seeks opportunities to be a thought leader and increase internal business partner satisfaction and deepen relationships
- Collaborate with client managers, project managers, application and infrastructure teams to plan and coordinate business critical project delivery
- Adapts complex communication approaches for audiences at multiple internal and external levels
- Business Partner Collaboration
- Demonstrates an in-depth understanding of how technology infrastructure integrates within the overall technology function to achieve objectives; requires a good understanding of the industry. Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
List of Typical Skills For an Infrastructure Group Manager Resume
1
Skills For Operational Readiness Head Infrastructure Group Manager Resume
- Strong working knowledge in the following and networking in general
- Good level working knowledge of Load Balancing, DNS and Cloud Services like Akamai and Verisign
- Extensive experience in people management, including managing staff at Vice President level
- Experience in financial management in terms of budgeting, forecasting and product recoveries
- Experience of working in a heavily control-focused and culturally diverse environment
2
Skills For Svp-infrastructure Group Manager Resume
- Significant experience in managing client and senior management expectations
- Extensive experience in leading teams
- Relevant project experience in Financial Services with track record of success
- Experience in Project/Program management
- 8 – 10 years’ experience in the IT industry
- 4 – 6 years’ of managerial experience
- Able to prioritize multiple deliverables across multiple projects/programs/Initiatives simultaneously
- Ensure that solutions are designed, operated, and proactively managed in-line with service levels
3
Skills For Senior VP, Infrastructure Group Manager Resume
- Conversant with emerging information technology and systems, specifically in the following areas: End-user computing,
- Responsible for initiating work and allocating resources necessary to implement strategy and achieve organizational goals
- Manages multiple technology infrastructure teams or a technology infrastructure functional area (depending on size of business)
- Develops strategies to ensure technology infrastructure meets business strategy goals. Impacts the technology infrastructure through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning
- Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area. Ensures essential procedures are followed and contributes to defining standards
4
Skills For Aspac Dcis Infrastructure Group Manager Resume
- People Management, Team building and leadership skills
- Leadership, within a large organization, with a proven track record of developing teams
- Experience of leading 24x7 production support team and in-country support teams
- Being able to work and interact with various levels within organization on a technical and business context
- Systems, Server Based Computing, VMWare and Thin Client environments, Data and Voice Network, PABX systems,
5
Skills For Citibank Berhad Kl-infrastructure Group Manager Resume
- Heading a global team
- Support on-going transition and transformation activities with outsourced partner
- Provide people leadership & serve as the senior management point of contact and mentoring of team members
- Nurture team members, providing them opportunities that support their individual development and improve performance
- Responsible for managing financial and operations targets for a technically diverse organization
- General Management & Decision Making
- Highly interpersonal, comfortable communicating technical language with the given audience and able to express complex concepts in plain language to reach broader audiences
- Operations management experience, 5+ years financial P&L ownership, 5+ years executive communication experience as well as extensive process and/or system development experience
6
Skills For Infrastructure Group Manager Resume
- Excellent interpersonal skill with proven track record of building strong business relationship
- ITIL or ISO experience is an added advantage
- Experience in large mission-critical non-stop environments
- Experience with system management
- More than 10 years of managerial experience in the infrastructure technology environment
- Strong operations background in infrastructure, end-user services and site operations
7
Skills For Operational Readiness Head Infrastructure Group Manager Resume
- Experience in a broad technology role
- Extensive relevant technology infrastructure domain / platform knowledge and experience in large/multinational organization/context
- Good understanding of Cloud ready virtual solutions like, Vmware NSX and AVI Networks etc
- Emerging Automation Solutions like AppviewX
- Mid Range Servers, NAS, Database & Storage, Middle ware and Imaging Platforms, Regulatory and Market Data
- Voicemail systems, Dealer board, Loggers, Call Center Infrastructure, Internet and Third Party Connectivity
8
Skills For Svp-infrastructure Group Manager Resume
- Work with global and regional teams
- See the big picture and also to get into details when situation demands
- Knowledge of Controls and Compliance
- MS Office to create presentations
- Senior CTI representative for country technology audit and local regulatory examinations
- Oversee and manage outsourced partner’s service delivery within committed service levels
- Manage business relationships with CTI Country Management, Service providers and Technology support groups
- Manage escalated issues and disputes
- The region’s first point of contact and primary interface for the outsourced partners and stakeholders with regards to the Service Desk services and changes
9
Skills For Senior VP, Infrastructure Group Manager Resume
- Also, leading cloud based solution/automation to enable Citi Cloud for Private and Hybrid Cloud Deployments
- Lead and contribute to operational activities to improve customer satisfaction and business processes
- Oversee regional coordination and execution of the third party management initiatives, including all risk related activities and the establishment of Citi Policies and Standards on all Supplier Management requirements to ensure compliance with all applicable regulations and laws across the enterprise
- Establishes strategic plans for the functions
- Conversant with emerging information technology and systems, including but not limited to end-user computing, data and voice network, storage and server management and call center infrastructure
- Grow and develop staff
10
Skills For Aspac Dcis Infrastructure Group Manager Resume
- Provide leadership and management to globally distrusted team in Texas, Poland and Singapore
- Team focus is on engineering design for new requests for load balancing and DNS set-up, Building new infrastructure for DNS and Load balancing products, managing Cloud based services like Verisign DNS, Akamai Waa and Kona etc
- Team provides top level escalation for break fix in this relevant space as operational owner also
- Cloud based services like Akamai and Verisign
- DNS Appliances, QIP/DHCP services, TCPWave
- Perform investigative follow-up actions for operational issues and reduce severity level incidents
- Ensure operations are in compliance with all established processes/procedures
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