Infrastructure Lead Resume Sample
Louisa Hilpert
826 Alisa Freeway,
Detroit,
MI
+1 (555) 138 7471
Work Experience
Infrastructure Lead
04/2018
-
PRESENT
Chicago, IL
- Oversees global migration and deployment of benchmarking capability within supporting technology
- Ensures data accuracy and data mapping between benchmarking system components related to survey data (questions, responses, answers, formulas, measures, etc.) and visualizations
- Oversees the review of data, tools and content resources available with client teams to support benchmarking project (e.g., APQC data, Aberdeen reports)
- Facilitates the process to understand data visualization needs and define technology requirements with the benchmarking team and client teams
- Oversees the deployment of data visualizations and data collections tools to with field practitioners and benchmarking team to efficiently tie output to survey development
- Establishes data validation procedures across all benchmarking tools by working with benchmarking team, field practitioners and clients
- Oversees the maintenance of benchmarking infrastructure and included content for internal sites (community home spaces, EY delivers etc) ensuring material is up to date and relevant to practitioners
- Manage Incidents/Problems/Tasks recorded against engineers adhering to the SLA’s agreed with Business
IT Infrastructure Lead
09/2013
-
11/2017
Detroit, MI
- Liaise with other support teams to address the internal support team’s issues as well as share and adopt best practices being followed
- Support Production and TEST databases for Oracle hosted on Linux, Solaris, Windows and AIX
- Perform as lead technician supporting major or critical applications
- Demonstrable Experience in leading and mentoring diagnosis and resolution of technical issues
- Works with Vendor technical support staff, including vendor development teams
- Relevant years Team lead experience in Desktop Support
- Actively manages a global team that develops visualizations, survey tools and maintains the benchmarking team’s infrastructure
- Work collaboratively with other Technology SME’s and Architects to identify synergies, best practices and reusable components
- Build and maintain working relationships with key subject matter experts around critical initiatives
Senior Infrastructure Lead
11/2010
-
07/2013
Houston, TX
- Lead complex group workshops for assessment, design, decision making, problem solving, implementation and strategic planning
- Facilitate knowledge transfer and collaborations
- Experience in supporting Microsoft Windows & Linux/Unix platforms, technically sound to a certified level in 2008/2012, Unix Solaris, and Linux. Other exposure to SAN/NAS storage, VMWare, Oracle RAC, Automated file transfer, jboss/MQ and IIS/.Net is an advantage but not essential
- Significant years of experience in supporting Microsoft Windows & Linux/Unix platforms, technically sound to a certified level in 2008/2012, Unix Solaris, and Linux. Other exposure to SAN/NAS storage, VMWare, Oracle RAC, Automated file transfer, jboss/MQ and IIS/.Net is an advantage but not essential
- Driving project/service delivery
- Performing as technical lead on software development projects with responsibility for overall delivery of software components
- Documenting design decisions and ensuring adherences
- Enforcing existing process guidelines
Education
Saint Mary's University of Minnesota - Winona Campus
2005 - 2010
Bachelor's Degree in Computer Science
Professional Skills
- Promptitude, good team co-working skills, punctuality and presenter skills
- Demonstrated experience in architecting, deploying and management of solutions. Past experience working directly in implementations is highly desirable
- Excellent written and verbal reasoning and communication skills
- Strong Microsoft Office Skills (Excel, PowerPoint, Word, Visio, Outlook)
- Experience of leading team, and be able to demonstrate effective coaching and mentoring style
- High quality relationship with clients, listening and opinion exchanging skills
- Exceptional communication skills, including ability to develop and present clear and concise analysis and recommendations to senior management
How to write Infrastructure Lead Resume
Infrastructure Lead role is responsible for design, software, mainframe, training, integration, database, procurement, auditing, security, telecommunications.
To write great resume for infrastructure lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Infrastructure Lead Resume
The section contact information is important in your infrastructure lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Infrastructure Lead Resume
The section work experience is an essential part of your infrastructure lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous infrastructure lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular infrastructure lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Infrastructure Lead resume experience can include:
- Solid experience within Technology and Application Support
- Able to work effectively in high-pressure situations where critical service availability is compromised and/or Barclays’ reputation is at stake
- Maintains strong relationships with service line/sector sponsors ensuring benchmarking capability is meeting their needs
- Strong understanding of web services technology, highly scalable web services and caching servers, REST, SOAP, HTTP
- Experience of developing solutions and making decisions for team with only minimal management guidance and supervision
- Experience of building and maintaining relationships at a senior level and have an ability to influence at all levels
Education on an Infrastructure Lead Resume
Make sure to make education a priority on your infrastructure lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your infrastructure lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Infrastructure Lead Resume
When listing skills on your infrastructure lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical infrastructure lead skills:
- Good organizational agility and leadership skills
- Solid experience of developing solutions and making decisions for team with only minimal management guidance and supervision
- Is able to communicate and inform about progress on incident recovery effectively to all levels of stakeholders within business environment
- Uses written communication effectively as a tool to supervise and mentor team members and enhance stakeholder engagement
- Total experience with At least 8 years experience in Infrastructure Architect
- Total experience with At least 8 years experience in Infrastructure Architect
List of Typical Experience For an Infrastructure Lead Resume
1
Experience For IT Infrastructure Lead Resume
- Proven technical management and specialist experience of working in a complex IT infrastructure environment
- Significant and solid experience in core banking domain
- Extensive experience in dealing with multiple support areas and suppliers
- Working experience within a technology organization
- Develop metrics that drive network and server capacity and performance to 99.9% availability and effective responsiveness
2
Experience For ALM Infrastructure Lead Resume
- Experience with infrastructure project work
- Hands-on experience with cloud-based solutions such as Azure, Amazon Web Services, Microsoft O365
- Hands-on experience with VMWare is required
- Coach, mentor, give direction, and set priorities for others
- Develop and operate Identity and Access Management Capability for DSA Re
- Operate the Level 1 help desk capability
- Develop and Operate a Next Generation Network to connect DSA Re with its customers, employees and partners
3
Experience For Senior Infrastructure Lead Resume
- Proven capability to proactively identify infrastructure failures and understand possible business impact
- Proven capability to lead and influence people
- Experience in infrastructure setup and configuration
- Experience in network protocols
- Experience with database administration
- Experience with Application Server Configuration
4
Experience For Utilities & Infrastructure Lead Resume
- Experience in Oracle's support & release policy
- Experience as a Senior developer in technology projects
- Experience with Weblogic Administration
- Experience with Oracle 11g and 12c databases
- Experience with Oracle Exadata Appliance
- Leading planning process for IT infrastructure
- Providing financial and budgeting of IT infrastructure related parts
5
Experience For Global Benchmarking Infrastructure Lead Resume
- Managing infrastructure for Russia region including Abbott Russia / CIS and Veropharm
- Managing vendors (local and global) to ensure quality of infrastructure services
- Providing of IT security for IT infrastructure in accordance to ISRM and Cyber Security requirements
- Reporting IT Head current IT infrastructure condition (KPIs for processes and services) for operational and project parts
- Acting as SPOC for local IT infrastructure at global level
- Take responsibility for implementation of technical part of plans, focusing on requirements and planning to meet or exceed internal client expectations
- Project management (global and local projects) including big projects like infrastructure integration of 2 and more companies, setting up service desk services
6
Experience For Infrastructure Lead-cipher Resume
- Proficient in at least one scripting language, such as Ruby, Python, Perl, or Bash
- Knowledge of the several of following helpful
- Batch Scheduling tools - BMC Control-M, Tivoli or others
- Develop and implement continuous improvement initiatives within own area in line with High Performing Team
- Provide technical leadership and escalation support for resolution of incidents and problems within production, staging and test environments
- Work closely with various stakeholders to ensure the IT infrastructure asset is delivered aligning with the strategic IT and business roadmap
7
Experience For Infrastructure Lead for Salesforce Resume
- Provide technical leadership and escalation support for resolution of incidents and problems within staging and test environments
- Provide expert level support in area of technical specialization, ensuring prompt and accurate resolution of challenges
- Listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver presentations
- Interact with all departments to ensure the needs of the business are being met and maintained
- Provides expert level support in the area of technical specialization, ensuring prompt and accurate resolution of challenges
- Interface and, in conjunction with procurement, negotiate with vendors providing telecommunication, network and server services or products
- Ensure that all process and procedures including software changes are performed in an audit worthy manner
- Travel up to 15% for project work, training or other business-related purposes
- Collaborate with management and other teams, including IT internally
8
Experience For Infrastructure Lead OSS / BSS, Russia Resume
- Manage key dependencies across workstreams including design, build, test and IT service / service readiness
- Accountable for providing quality assurance of infrastructure and environment build
- Assist cross functional teams in troubleshooting and problem identification
- Author or contribute to standard building blocks, documentation, business cases and presentations
- Develops relationships with Knowledge partners (e.g., SMI) and external vendors (e.g., APQC) to better understand how to leverage them on benchmarking projects
- ITIL framework and processes - implementation and ongoing improvement
- Able to balance the needs of empathy and assertiveness in handling conflict situations
- MS Office, MS operating systems
9
Experience For Websphere Commerce Infrastructure Lead Resume
- Group Policy Object (GPO) creation, troubleshooting and management
- Windows Patching and Software Upgrades
- Work closely with developers and testers to ensure business needs are translated accurately into working systems
- Comfort level working on a highly technical and geographically diverse team (US and India)
- Provide outstanding Information Technology support to all GTRI-CIPHER employees
- Responsible for Support, configuration, and administration of the corporate IT systems, network, voice, and security landscape
10
Experience For Applcation Development Infrastructure Lead Resume
- Install, configure, and manage Virtual Server and VDI environment
- Install, configure, and manage Microsoft Domain and Active Directory Environment
- Install, configure, and manage network environment:: routers, switches, and wireless access points
- Install, configure, and manage firewalls and vpn appliances
- Install, configure, and manage VOIP phone system
- Handle projects from design to completion
- Anticipates implementation obstacles / Risks. Escalate to invested stakeholders, and develop contingency’s / Alternatives to mitigate Risks
List of Typical Skills For an Infrastructure Lead Resume
1
Skills For IT Infrastructure Lead Resume
- Experience of leading, coaching, mentoring and managing technical teams
- IT Infrastructure Experience as an IT professional, in a manufacturing environment supporting enterprise level systems
- Experienced in resource management framework, creating resource pools, adding the VMs into resource pools
- Proven ability to dissect complex business issues, perform research and analysis, and synthesize conclusions into a value-maximizing strategy
- Knowledge of impact and experience of implementation of Infrastructure monitoring techniques
- Experience of working in a change delivery and/or 2nd/3rd line support environment
- Knowledge of impact and experience of implementation of Middleware monitoring techniques
- Experience of working in a change delivery and/or 2nd/3rd line Middleware support environment
- Experience in network troubleshooting
2
Skills For ALM Infrastructure Lead Resume
- Experience with shell scripting in a Linux environment
- Experience with Erwin Data Modeling
- Experience with Control-M Scheduling
- Experience working in an Agile Framework managed through Kanban
- Experience with OBIEE reporting server administration
- Experience with versioning tools such as GitHub and Subversion
- Not less than 5 years of experience with IT solutions suppliers including project management, service and supplier management
- Previous experience working on a migration or integration programme
- Experience in managing infrastructure services across servers, storage, middleware
3
Skills For Senior Infrastructure Lead Resume
- Experience in planning and capacity management of infrastructure
- Is experienced in strategy planning, could see ahead and is ready for new challenges
- Manage and operate a secure working environment for DSA Re employees and assets
- Disaster Recovery / Business Continuity experience
- Life and/or Property Casualty Insurance experience
- Responsible for the development and oversight of a consolidated, cross supplier infrastructure and environment delivery plan
- Experience with Weblogic administration
- Experience in software development
4
Skills For Utilities & Infrastructure Lead Resume
- Experience with Warehouse Applications
- Experience in DevOps Infrastructure concepts and design
- Experience with Continuous Delivery/Continuous Integration concepts
- Experience with DevOps tools such as Jenkins, Gherkin, Cucumber, and Ruby
- People management experience (10+ employees or contractors)
- Experience across IaaS, Cloud, PLM, HPC platforms
- Mail Server Administration Experience
- SFTP Server Administration Experience
5
Skills For Global Benchmarking Infrastructure Lead Resume
- Helpdesk Server Administration Experience
- Experience with 36” and larger pipelines and leadership on projects with construction values of $10M and greater
- Experience in management of workplace services
- Expert level experience in Network Security (Firewalls, VPNs, Data Encryption)
- Internet Information Services (IIS) experience,
- VMware vSphere experience, and
- Has a strong personality and energy to drive
- Expert level experience in Windows Domain and Active Directory administration
6
Skills For Infrastructure Lead-cipher Resume
- Expert level experience in Virtualization / VMWare (Servers and VDI)
- Expert level experience in Network LAN/WAN administration
- IT project experience
- Tier III end user support experience
- Experience with VOIP phone systems
- Experience with Enterprise Configuration Management systems (i.e. Puppet, Chef, etc..)
- Experience with source control management systems and continuous integration/deployment environments (Git, Jenkins, etc.)
7
Skills For Infrastructure Lead for Salesforce Resume
- Excellent knowledge about all aspects of information technology specifically with complex infrastructure environments
- Demonstrated ability to lead IT infrastructure projects
- Experience in Infrastructure Lead and Support
- Experience with Active Directory, Backup & Recovery, File & Print Server, IIS (Web Server), FTP, Terminal Server
- Good Exposure to Microsoft System Management server and IIS 5.0/6.0 web servers
- Extensive experience in TCP/IP, Ethernet, DDNS, DHCP and WINS
- Good knowledge of Oracle and SQL database
- Monitoring operating efficiency of existing application systems
8
Skills For Infrastructure Lead OSS / BSS, Russia Resume
- Developing infrastructure tooling to support application development teams in running applications
- Understanding of Commercial Card Internal Applications, infrastructure, and existing processes
- Ensuring compliance with HSE. Implement the 5’s for lab tidiness
- Programming Languages (Python, Go, etc…)
- Conducting design & code reviews
- Tracking developers’ bandwidth to assist in resource allocation
- Reviewing system test scenarios & test cases
9
Skills For Websphere Commerce Infrastructure Lead Resume
- Providing oversight to Vendor’s technical design and code delivery
- Networking concepts – CISCO Routers, switches, Fire-walls – Checkpoint and others
- Logging Tools - log4j, Oracle enterprise manager, BMC, FOGLIGHT or similar tools
- Establish processes for infrastructure support, including patching, testing, performance analysis and tuning
- Manage a team that provides infrastructure delivery, support and monitoring for Core banking across production and testing
- Review and update internal operating procedures to account for changing internal (ProdOps) and external (Consumer) demands
10
Skills For Applcation Development Infrastructure Lead Resume
- Deep knowledge of hardware/ software, system administering and computer networking
- Deep understanding of Commercial Card Product offering
- Participate to the installations’ reliability by leading improvements on them and by following the new Capex projects
- Expert hands on knowledge of building a critical path and understanding the right questions to ask
- Develop performance and competency of team through expert coaching and mentoring of technical team members
- Expert in handling monitoring tools like Aternity, Dynatrace, Keynote
- Expert in developing scripts in XML, installing aternity agents
- Facilitates a global network of Subject Matter Resources to support local deployment activities of benchmarking capability
List of Typical Responsibilities For an Infrastructure Lead Resume
1
Responsibilities For IT Infrastructure Lead Resume
- Monitor network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
- Monitor server performance and provide server performance statistics and reports; develop strategies for maintaining server infrastructure
- Determine on an individual basis when to escalate vs. continue the troubleshooting process
- Oracle Certified Performance Tuning Expert – Oracle 12c or 11g
- Knowledge of Linux/Unix command line and open source tools (vim, sed, awk)
- Command of the project management disciplines: Schedule, Scope, Budget, Quality and Benefits at all times in the life cycle of the project
- Actively manage a critical path which allows for a line of sight into risk/issues before they have project/program impact
2
Responsibilities For ALM Infrastructure Lead Resume
- ORACLE DB EE, WEBLOGIC, LINUX, UNIX, Virtualization, EXADATA, EXALOGIC, MIDDLEWARE TECHNOLOGIES LIKE – Oracle Service Bus, ORACLE DATA INTEGRATOR
- Security Concepts - Encryption, PKI, RSA, CIPHER
- Certification concepts – PCIDSS, SAS70
- Allocate resources and responsibilities within own area to deliver required results around cost, quality and time
- Use appropriate processes and tools to create systems, or services, on a technical infrastructure which supports business demands, which are resilient, secure and highly available
- Ensure Infrastructure team fully understand, follow and champion technology standards and patterns as defined within Information Technology
- Define and champion use of such standards, procedures and best practices within team
3
Responsibilities For Senior Infrastructure Lead Resume
- Monitor and ensure compliance to corporate control standards for quality and security
- Obtain requirements signoff from both business and IT Stakeholders
- Proactively draw out all types of requirements of the IT Infrastructure from stakeholders by using a variety of elicitation techniques (e.g. interviewing, modelling, and surveying)
- Communicate the proposed design solutions to the stakeholders and help to guide decisions regarding trade-offs that impact the requirements
- Obtain requirements signoff from both business and Information Management (IM) Stakeholders
- Provide technical advice to IT colleagues on the use of the IT Infrastructure and integration of various business applications onto the enterprise infrastructure
- Shows initiative and makes time available to ensure general technical competencies and specializations are kept up-to-date in line with industry developments for self and team
- Keep abreast of the corporate strategy, business plan and latest industrial trends and technologies to allow these to be leveraged to the business benefit of the company
4
Responsibilities For Utilities & Infrastructure Lead Resume
- Allocate and supervise delivery of work within a team of technical resources
- Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas
- Focus on end user’s or customer’s needs; ability to set expectations and understand end user behaviour
- Willingness to proactively accept and drive change to accomplish positive collective outcomes
- Understand strategy and align tactical and strategic work in a well-balanced way to achieve results
- Lead all required meetings with safety (i.e. Pre-shift, Department Change Management, General communication, Town Hall, etc.)
- Plan, organize and lead infrastructure functions to include preventive and predictive maintenance to ensure optimum uptime of process, ancillary and facilities equipment
- Develop and maintain systems including performance measurements, failure costs, control systems, specification and standards, SOP’s for predictive procedures and processes
5
Responsibilities For Global Benchmarking Infrastructure Lead Resume
- Leads projects to enhance equipment reliability, optimization of utilities supporting technology processes and overall infrastructure to help ensure product quality, product consistency, process efficiency and/or cost reductions
- Knowledge of NEC, OSHA, NFPA and EPA laws, standards and regulations governing manufacturing sites (29 CFR 1910)
- Participate in strategic planning involving optimum utilization of assigned assets
- Takes responsibility for implementation of the technical part of plans, focusing on requirements and planning to meet or exceed internal client expectations
- Partners with project engineers to lead capital initiatives for infrastructure projects
6
Responsibilities For Infrastructure Lead-cipher Resume
- Partners with EHS&S for site regulatory compliance
- Provides and maintains drawings and other needed documentation and assists with identification of spare parts
- Ensures procedures are documented, work instructions developed and implemented and updated as required
- Supports the implementation of cost improvement programs to consistently maintain a cost competitive edge
- Establish and maintain a culture of continuous improvement, quality, high performance and process excellence
- Maintains a team effort attitude and approach
7
Responsibilities For Infrastructure Lead for Salesforce Resume
- Ensure coordination of planned down time with department managers
- Assists with stockroom inventory management and cost control
- Drive the definition of Infrastructure strategy and standards, target-state blueprints and roadmap for Infrastructure services and platforms
- Allocates resources and responsibilities within own area to deliver required results around cost, quality and time
- Lever key technical skills to ensure the IT infrastructure asset technical design meets the business and non-functional requirements and are in line with industry standards
- Provide revision and signoff on IT infrastructure design documents, which meets the solution design requirements, are in line with the infrastructure standards and allows for a smooth build / implementation process to occur
- Uses appropriate processes and tools to create systems, or services, on a technical infrastructure which supports business demands, which are resilient, secure and highly available
- Develops and implements continuous improvement initiatives within own area in line with a High Performing Team
- Ensures the infrastructure team fully understands, follows and champions the technology standards and patterns as defined within Information Management
8
Responsibilities For Infrastructure Lead OSS / BSS, Russia Resume
- Defines and champions the use of the infrastructure standards, procedures and best practice within the team
- Monitors and ensures compliance to corporate control standards for quality and security
- Interface with other IT areas, sharing technical knowledge and expertise, and resolving issues as necessary, using specialist information to enable others to deliver
- Provide technical leadership and escalation support for the resolution of incidents and problems within the staging and test environments
- Proactively draw out all types of requirements on the IT Infrastructure from stakeholders by using a variety of elicitation techniques (e.g. interviewing, modelling, and surveying)
- To provide technical advice to Information Management (IM) colleagues on the use of the IT Infrastructure and integration of various business applications onto the Cathay Pacific Infrastructure
- Network installation, administration, maintenance and troubleshooting at all ASNA sites
9
Responsibilities For Websphere Commerce Infrastructure Lead Resume
- Lead local helpdesk, establishing SOP’s and standards work instructions
- Propose, design, and implement IT solutions for the business with a major focus on providing value to the
- Become familiar with and administer the SCADA network and servers on the manufacturing floor
- Work with European Central Messaging and Infrastructure teams to support global implementation projects
- Familiar with networking installation, administration and design concepts
- Identify opportunities for improvement and optimization of existing infrastructure and support framework
10
Responsibilities For Applcation Development Infrastructure Lead Resume
- Lead infrastructure team operational planning for projects and organize the allocation of team resources
- Collaborate with other IM domains to drive business and technology innovation
- Lead an IT Infrastructure focused on daily system administration and maintenance, service requests, and incidents
- Lead Installation and Administration of IP security camera systems
- IP phone system administration and implementation (Avaya)
- Be ultimately responsible for all disaster recover processes and procedures
- Perform IT infrastructure needs analysis and document business requirements
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