Infrastructure Tech Specialist Resume Sample
Jean O'Kon
97204 Abbie Court,
Phoenix,
AZ
+1 (555) 305 4389
Work Experience
Infrastructure Tech Specialist
09/2016
-
PRESENT
Houston, TX
- Monitor pod queue(s) and assign tickets to SME’s
- Overall responsibility for ensuring that controls are in place to satisfy compliance and regulatory obligations for L3 Tech SME’s
- Establishment and progression of individual objectives and development plans for L3 Tech SME’s
- Own standards relating to quality control and work with Service Delivery Manager(s) and clients to establish KPI’s
- Contribute to all the team’s commitments regarding problem and incident management, controls and adherence to Citi policies on compliance and security
- Planning Storage installation activities including applicable storage fabric integration needs
- Coordinate Storage installation and configuration tasks utilizing Data Center teams and Vendor Managed Services to ensure new storage arrays are installed, configured, verified as ready (QA) for Production use and handed over to the CIS Run organization
- Coordinate storage de-installation activities utilizing available resources across the Storage Build Services, other Data Center teams and vendor managed service resources. Works to include storage arrays are suitably scrubbed, verified and that physical de-installs are completed across all applicable sites
- Encourage the adoption of new voice technologies to enhance Citi’s competitive edge
Senior Messaging Backbone Infrastructure Tech Specialist
11/2011
-
07/2016
Detroit, MI
- Liaise and work with Citigroup’s strategic technology partners when required
- Drive support groups to automate processes to increase group’s efficiency
- Provides first line application support, configuration management, operational changes, and deploying updates to BI ETL platforms
- Provides guidance on strategies that minimize implementation risk and time and/or improve system reliability and performance
- Reviews ETL programs developed for compliance with best practices, standards, enterprise architecture and documentation requirements, ETL process, programs and scripts
- Support in conducting root cause analysis and resolve performance / production problems and data issues
- Provide ongoing maintenance and support of assigned ETL applications
- Analyze & resolve functional and technical issues on the EDW related applications
- Strong skills UNIX programming applications
Senior Senior Level Nice Voice Recording Infrastructure Tech Specialist
04/2006
-
10/2011
Houston, TX
- Strong understanding of Data warehouse application architecture
- Experience with WebSphere application, Oracle, Sybase IQ and Business Objects technologies
- Experience working with multiple Unix OS flavors (AIX, Linux) and Windows platforms
- Experience with writing and debugging SQL & PL/SQL in Oracle 11G
- Troubleshooting and follow-up skills
- Support and maintain CI/CD pipelines in a highly available, geospanning configuration
- Support standardized ChefClient deployment, configuration and maintenance across a variety of UNIX and Windows platforms
Education
DePauw University
2002 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Excellent troubleshooting and problem management skills in a high pressure environment.
- Excellent communication skills, in both spoken and written English
- A demonstrated work history of 10 years’ experience with TCP/IP and Networking
- Experience scripting Perl experience
- Have leadership skills with handling a team of 10 or more for more than 2+ years
- Able to Communicate to stakeholders, analytical & Problem solving skills
- A demonstrated work history of 7 years’ experience with Windows 2008 and 2012 OS
How to write Infrastructure Tech Specialist Resume
Infrastructure Tech Specialist role is responsible for software, programming, modeling, reporting, analysis, telecommunications, leadership, file, unix, scripting.
To write great resume for infrastructure tech specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Infrastructure Tech Specialist Resume
The section contact information is important in your infrastructure tech specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Infrastructure Tech Specialist Resume
The section work experience is an essential part of your infrastructure tech specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous infrastructure tech specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular infrastructure tech specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Infrastructure Tech Specialist resume experience can include:
- Communicates clearly and effectively to management
- Have industry experience supporting database tools and auditing in a large environment
- Network build & engineering experience in designing networks to improve operational proficiency
- Experience in managing team of employee and contractors, goals, drive deliverables etc
- Req Qualifications: 3-5 years’ Experience with successfully running diverse cross-functional teams
- Experience with Git/Bitbucket and ideally Jira or another issue tracking system
Education on an Infrastructure Tech Specialist Resume
Make sure to make education a priority on your infrastructure tech specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your infrastructure tech specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Infrastructure Tech Specialist Resume
When listing skills on your infrastructure tech specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical infrastructure tech specialist skills:
- Good Understanding of ITIL principles Incident management, Change management experience, technology governance
- A demonstrated work history of 10 years’ experience with virtual servers management and migrations
- A demonstrated work history of 10 years’ experience with ePo, MacAfee, Active Directory
- A demonstrated work history of 10 years’ experience with SAN attached servers support
- Experience with 5 years’ experience in program management
- Strong experience with Apple platform and basic knowledge of Windows and other UNIX/Linux platforms
List of Typical Experience For an Infrastructure Tech Specialist Resume
1
Experience For Senior Messaging Backbone Infrastructure Tech Specialist Resume
- Flexible and able to deliver quality results in a defined timeframe
- To help identify risk resolutions and improvement opportunities and track them to closure through Service Improvement Plans
- To promote adoption of technical / architecture standards to ensure consistency and efficiency across the organization
- To understand risk exposure / situations and recommend remedial actions for issues dues to EOVS/EOL, access restrictions etc
- To be accountable for root cause analysis for complex incidents
- To work in tandem with other sector/Platform Managers to do RCA (Risk control assessments) & decide the resolution
- To review infrastructure for Single Points of Failure (SPOF's) and escalate to correct teams
2
Experience For Microsoft System Center Configuration Manager Infrastructure Tech Specialist Resume
- To identify processes/procedures that are not congruent with industry standards & suggest improvements
- Internal Customer Satisfaction results (as per guidelines)
- Stability of the infrastructure & risk-minimization initiatives
- Identification of architectural/design defects
- Promote highly scalable architecture standards
- Publish MIS – exception dashboards etc
- Cost avoidance - EOL / EOVs analysis etc
3
Experience For Senior Senior Level Nice Voice Recording Infrastructure Tech Specialist Resume
- Project timelines – for special projects undertaken
- IBM z/OS utilities & JCL
- Flexibility in work schedule with an ability to be on call to address problems, escalations, and complete projects
- Knowledge of wide range of technologies and computer science domains ideally including: Distributed Computing, Cloud Computing, Big Data Architectures, SOA and Micro Services
- Extensive years’ experience in a Software/Technology Architect
- Assists in the coordination and development of the annual compliance and audit work plan
- Partner with members of Compliance team to Perform compliance audits as needed and generate reports accordingly
4
Experience For Senior Wintel System Infrastructure Tech Specialist Resume
- Interface and work with clientele
- Diagnose and resolve iOS and OS X development issues as well as cross-platform and network related issues
- Comprehensive programming and scripting skills: Swift, Objective-C, C, C++, Java; Shell script, JavaScript, one or more of the following: AppleScript, Perl, python, Ruby, TCL; HTML, JSON, PHP, XML; Clang/LLVM, gcc
- Familiarity with additional developer tools: subversion, git, Jenkins, node.js
- Familiarity with MySQL, SQLite, and PostgreSQL databases
- Drive results and take ownership
5
Experience For Avp-infrastructure Tech Specialist Resume
- DFSMSdfp, DFSMShsm, DFSMSdss
- TREX, SAS/MXG, TDMF & zDMF
- Microsoft Office, Sharepoint
- IT support
- Familiarity with Vantage
- Proactively identify incident trends in application/technology and initiate proactive projects to prevent problems from occurring. This includes interfacing with application/production/infrastructure work streams (Incident, Release, Front Office Production Support, and Change) to highlight key problems and initiate error resolution activities on which trading applications run
List of Typical Skills For an Infrastructure Tech Specialist Resume
1
Skills For Senior Messaging Backbone Infrastructure Tech Specialist Resume
- Experience supporting Red Hat LINUX 6 + 7
- Experience in Perl or ksh scripting
- Experience in Banking & Financial domain
- Experience in managing SIP
- Good understanding of broad range of technologies from systems, storage, networks, middleware and other major application development tools
2
Skills For Microsoft System Center Configuration Manager Infrastructure Tech Specialist Resume
- Experience supporting Red Hat LINUX
- Experience with Windows Servers (2000, 2003, 2008 & Server 2012 R1+R2)
- Strong Teamwork and leadership orientation
- Experience in a Business Analysis role
- Experience of Unix Systems Administration in at least 2 years
- Experience with Chef
- Process improvement experience (Six Sigma, Lean)
- Experience in service management, delivery management or project management , client relationship
3
Skills For Senior Senior Level Nice Voice Recording Infrastructure Tech Specialist Resume
- Strong technical aptitude and the ability to work in a fast paced, dynamic environment
- Experience with Cloud(OpenShift) and PAAS automation
- Focusing on the customer’s short and long-term needs when planning and implementing requests/ special projects
- Opening and resolving tickets preferably in Service now
- Fostering team members engagement within the working location
- Tracking and driving cost optimization initiatives
- To ensure server availability by monitoring servers and highlighting any issues and recommending remedial actions
- Mentor Chef users and power users in improving /writing their cookbooks and recipes
- Assist internal users of Chef in designing and maintaining productionquality package deployments
4
Skills For Senior Wintel System Infrastructure Tech Specialist Resume
- Implementation and oversight of all recurring reporting/ MORs; ability to package information in crisp and concise documents
- Procedural checks. Building and configuring new servers]
- Optimize end to end solutioning through deployment processes
- Knowledge of Avaya and Cisco PBX hardware up to and including Avaya CM 6.3 and Cisco CUCM 10.5 releases
- Report on server infrastructure for capacity planning and optimization
- Improve Team’s core systems performance and troubleshooting practices
- Assist CIS-ICG leads with presentation content creation; ensure documents created are high quality and have a consistent ‘branding’
5
Skills For Avp-infrastructure Tech Specialist Resume
- Help educate team members with whom the resource interacts to approach business problems with a more systematic approach to solving
- To be accountable for vetting the correctness of the build architecture solution of new projects
- To be accountable for technical requirements of projects lies by liaising with the sector/platform teams
- To establish risk identification & mitigation planning of end to end technology solutions
- To drive efficiency across regions while adhering to region's (country's) data privacy laws, legal frameworks, regional practices etc
- To look for capacity related incidents and bring focus to senior management
- To prevent recurrence of issues by analyzing tickets, understand patterns and recommend remedial actions based on global impact of the problem
- SAN storage set-up and testing
- To provide business technical leadership to ensure best performance of critical underpinning application infrastructure
6
Skills For VP-infrastructure Tech Specialist Resume
- KSH/Perl scripting knowledge
- Native ZFS & SVM for Solaris (5-7 years)
- Veritas NetBackup (5-7 years)
- Design custom solutions for Line of Business as required
- Develop comprehensive high level infrastructure solutions that incorporate strategic target state architecture and standards to maximize performance, capacity, and total cost of ownership
- A demonstrated work history of 10 years’ experience with HP and Dell hardware
- Work experience with the 12 Key Process Areas which make up the IAITAM Asset Management program
7
Skills For Infrastructure Tech Specialist End User Voice & Contact Center Resume
- Familiarity with Lync Video
- Monitors: CA-Vantage, RMF, Omegamon
- Wintel subject matter expert (SME)
- A concentration and certification as a Certified Hardware Asset Management Professional (CHAMP)
- Fluent Spanish verbal and written required
- Exposure to DevOps, CI/CD, Docker, and container orchestration as concepts
- Self-driven and be able to coach and lead a small team
- Strong IP networking skills (basic routing and switching, IP address management, load balancers), ideally in a VMware NSX or other software-defined-networking environment
- SSL certificate management skills (How do I inspect a certificate a web service is presenting? Is the certificate expired? How do I determine who signed a certificate? What is a PEM file and how do I construct one?)
8
Skills For Infrastructure Tech Specialist Resume
- Experienced in creating Docker file to create custom images
- Experience with Docker, Chef
- Experience with CICD technology/automation
- Developing as well as maintaining Docker images / containers for different technology stack
- Ansible & Chef at least a basic competency level (running playbooks/cookbooks and ad-hoc commands)
- Conversant with container orchestration (Docker Data Center / Docker enterprise edition / Kubernetes)
- Track and follow-up of key issues, identify & enable productivity efficiency
- Expert knowledge of Sybase ASE15, Sybase IQ and RepServer
9
Skills For Senior Messaging Backbone Infrastructure Tech Specialist Resume
- Expert knowledge Sybase MDA diagnostic knowledge
- Manage the life cycle of IT problems. Including timely causal analysis, categorization of root and contributory causes, textural narratives describing the problem summary, business impacts, and causal analysis and task tracking to implement solutions to the identified causes
- Lead Causal Analysis investigations to successfully identify causes of problems that led to Major Incidents. This includes creating the problem analysis team, effectively facilitating the discussion on cause and effects, documenting and summarizing the information discussed on the call
- Develop a collaborative, partner relationship with the business to understand the business and supporting technology while working with stakeholder development, support and infrastructure teams to determine effective long term remediation tasks
- Maintain Production Stability by tracking problem metrics, write accurate and concise Senior Executive problem reports to a high standard, assisting with Audit and Problem governance metrics, creating and owning scheduled and ad-hoc reporting using Excel and powerpoint
- Manage defects that have potential to impact across your Stakeholder IT and track the global remediation to mitigate risk and impact
- Drive RBA roadmap; track dependent deliverables and provide input / escalate as required
10
Skills For Microsoft System Center Configuration Manager Infrastructure Tech Specialist Resume
- Implement configurations and implementation instructions into Citi’s change management system and insure that all approvals and processes are adhered to compliant with Audit
- Complete turnover documentation and update all Citi’s systems with the new install information
- Maintain and extend the cookbooks and recipes that build the CI/CD pipelines
- Grow a DevOps culture inside the enterprise through the internal social site, a weekly “recipe hackalong” webex, etc
- Troubleshoot Git, Chef, Jenkins and Chef agent problems and issues
- Maintain Chef and Jenkins environment to current vendor recommended version levels
- Manage NAM DevOps Front End team members – employee and contractors
- Streamline document creation process; document process improvement ideas
- Database Administration for Sybase Dataserver installations
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