Infrastructure Technician Resume Sample
Kristina Kunde
2899 Muller Vista,
Dallas,
TX
+1 (555) 707 3972
Work Experience
Senior Infrastructure Technician
05/2017
-
PRESENT
Philadelphia, PA
- Planning and scoping portions of the infrastructure needs
- Key administrator of necessary functions within the IT systems
- Job site management and project management responsibilities within the IT division
- Supports and maintains computer systems, desktop systems and peripherals
- Installs, diagnoses, repairs and updates hardware and equipment
- Troubleshoots systems issues for resolution
- Travels to remote and resort locations to assist in information technology (IT) support and special projects several times per year
- Maintains and enforces various IT policies and procedures, asset inventory, and departmental reports
Infrastructure Technician
12/2013
-
02/2017
San Francisco, CA
- Responds to help desk calls, including but not limited to deploys, diagnoses and resolves desktop hardware and software issues
- Updates company system program, LANdesk, with accurate inventory information
- Antivirus/antimalware connectivity monitoring and definitions updates
- Maintain and monitor enterprise backup jobs and infrastructure
- Manage web filter changes as requested via help desk software
- Manage VPN access changes as requested via help desk software
- Work with system administrator on systems and storage infrastructure
Cabling Infrastructure Technician
07/2006
-
06/2013
Boston, MA
- Work with lead network architect on network infrastructure
- Work with communications project manager on telephony infrastructure
- Provide 2nd level support to corporate help desk associates
- Responds to Service Desk referrals of end-user requests for help solving MAC and PC hardware, software, peripheral or production equipment related problems or issues
- Troubleshoots any technical difficulty with PC and MAC hardware and software issues, Internet, network applications, configurations and peripheral equipment
- Be working towards ITIL V3 Foundation Services Certification
- Experience with Red Hat Linux server
- Experience with any Linux workstation support
Education
University of Phoenix - Des Moines Campus
2001 - 2005
Engineer's Degree in Business
Professional Skills
- Coach and develop the skills of other less experienced staff
- Scripting skills (shell/perl/javascript)
- Change Management skills to search for ways of improving processes and deliverables embracing a change culture
- Strong experience with Manufacturing Application Support
- In depth experience of working in a 2nd/3rd line IT support or project delivery environment (previous experience within Middleware, IBM or related technology)
- Exceptional troubleshooting skills to help diagnose problems and determine appropriate solutions
- Strong experience with Microsoft Server Administration and Support
How to write Infrastructure Technician Resume
Infrastructure Technician role is responsible for telecommunications, mainframe, retail, finance, training, integration, gis, database, mac, security.
To write great resume for infrastructure technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Infrastructure Technician Resume
The section contact information is important in your infrastructure technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Infrastructure Technician Resume
The section work experience is an essential part of your infrastructure technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous infrastructure technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular infrastructure technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Infrastructure Technician resume experience can include:
- Possession of problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)
- Have experience delivering IT services in a commercial environment, with the ability to grasp complex concepts quickly
- Good knowledge of Microsoft Server platforms including Windows Server 2008R2 2012, 2012 R2, IIS7.5 IIS8.0
- Strong analytical ability including root cause identification and pro-active service improvement
- Microsoft Office 2010, 2013 and 2016 support experience
- Experience with A/V, including conferencing solutions, wireless screen sharing, and consumer grade products such as Apple TV
Education on an Infrastructure Technician Resume
Make sure to make education a priority on your infrastructure technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your infrastructure technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Infrastructure Technician Resume
When listing skills on your infrastructure technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical infrastructure technician skills:
- Good oral & written communication, organization, and project management skills
- Foster collaborative working relationships throughout the organization, while effectively communicating with all team members
- Supporting communications experience; SFTP, HTTPS, FTPS, CD
- Understanding the organization and the environment in which it operates
- Have experience designing and delivering infrastructure services, with the ability to transfer knowledge to all audiences
- Experience of working with Airwave
List of Typical Experience For an Infrastructure Technician Resume
1
Experience For IT Infrastructure Technician Resume
- Assisting in training of less experienced technicians
- RHEL and Server 2012/2016 (experience installing and configuring OS)
- Several years of structured cabling experience
- Work to the agreed prioritised work list from the Service Desk (for support) and the IT Task list for larger pieces of work
- Valid driver's license with clean records
- Receiving, racking, cabling and configuring enterprise hardware
- Assisting with resource management, shipping and receiving
- Reporting current status via ticketing system, status reports, and email
2
Experience For Cabling Infrastructure Technician Resume
- Operating and maintaining test environment for HDD/SSD qualification
- Working with sensitive components in ESD controlled environment Valuable knowledge
- Pulling, installing, termination and testing of low voltage fiber optic cabling
- Direct support for Operations Department (unlocking trades, assuring data arrival, working on contingency plans for clearing money in case of outages, etc)
- Perform fiber optic and copper cable testing, utilizing OTDR, power meters, and cable testing equipment
3
Experience For Senior Infrastructure Technician Resume
- The vacancy is for an infrastructure specialist working supporting the Application Hosting Estate within PaaS Middleware
- Assist in development and delivery of training for users for new or existing programs\initiatives
- Responsible for initializing backups and maintaining accurate records of all physical storage media
- Thorough understanding of Cat 5e, Cat 6 and OM3/4 – OS2 fiber optic cabling systems
- FW flashing, configuration and troubleshooting server components
- BCP/DR updating and technical testing, to ensure it is a viable and practical recovery location for the business
- Install out of scope PCs, using the standard corporate image
- Follow industry and Company standards and guidelines with installation of transport equipment, cabling and low voltage work
4
Experience For Cable Infrastructure Technician Resume
- Configure, deliver, install, and support End User computing devices
- Install Desktop software via cloning/software distribution techniques such as SCCM
- Support RF devices including configuration and general maintenance
- Support PC's in the CNC Manufacturing environment
- Maintains a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Work with vendors to schedule repairs/maintenance for storage, server, and networking devices at the Data Center and other facilities
5
Experience For Senior IT Infrastructure Technician Resume
- Complete required documentation in a variety of written and electronic formats according to established service management procedures
- Familiar with OTDR, Power Meters, and cable testing equipment
- Read and comprehend blueprints and building documentation/redline work
- TCP/IP host configuration and use of PXE for imaging
- Be comfortable with ambiguity and common-culture of testing or dev/ops environment Be resourceful and enjoy exposure to new technology and nebulous problems
- Make approved changes and enhancements to infrastructure, ensuring at all times that they are secure, fully documented and appropriate for business use
- Software licensing. Ensure the BNPP business is correctly licensed for the software installed and in use
- Part of PaaS, Application Hosting is the organization which runs, builds and maintains the Bank's middleware IT infrastructure
- Installation and maintenance of copper and fiber cable infrastructure
6
Experience For Associate IT Infrastructure Technician Resume
- Manager multiple concurrent interdisciplinary projects and ability to work in a team
- Knowledge of Microsoft Office, Excel, and Outlook
- Assists in maintaining less complex machines to achieve peak efficiencies, by performing standard preventive maintenance on all machines, clean, oil, check belts. All less complex hardware problems are handled immediately
- Assists in identification and resolution of less complex problems affecting electronic output; hardware and/or software related. Interacts on a daily basis with internal and external customers, and/or vendors, support staff, and customer engineers for hardware maintenance
- Respond to and resolve out of scope tickets
- Ensure conference room equipment is maintained and operational. Provide equipment support for meetings as need arises
- Escalate issues and concerns to IT Leader in a timely fashion
- Provide site based PC support for Out of Scope machines, including hardware troubleshooting and repair, install updates/patches as needed, and provide software support
7
Experience For MQ Infrastructure Technician Resume
- Interface with vendors to resolve software\hardware issues for Out of Scope PCs
- Function as a member of project teams for site or corporate IT initiatives, ensure the complete implementation
- Takes a lead role in maintaining more complex machines to achieve peak efficiencies, by performing standard preventive maintenance on all machines, clean, oil, check belts. Ensures more complex hardware problems are immediately addressed.
- Build out of cabling infrastructure, including cages, trays, racks, ladder racks, j-hooks, d-rings
- Use of CAT 5E, CAT 6 cables and auxiliary equipment
- Able to pull and terminate self-provisioned fiber
8
Experience For Infrastructure Technician Resume
- Efficiently plan and perform work, think ahead, foresee and eliminate concerns, troubleshoot and share corrective ideas
- Complete work as directed by job site lead, or lead others in a respectful and efficient manner
- Assist with installation and maintenance of electrical systems
- Troubleshoot and repair the assigned electrical systems
- Performs quality control and accounting checks on all output. Verifies print quality of output to ensure required customer standards are met. Verifies the output format to ensure alignment with established procedures
- Maintains machines to achieve peak efficiencies, by performing standard preventive maintenance on all machines, clean, oil, check belts. Ensures all hardware problems are immediately addressed
- Identifies and solves problems affecting electronic output;Hardware and/or software related. Interacts with on a daily basis with internal and external customers, and/or vendors, support staff, and customer engineers for hardware maintenance
- Manage multiple concurrent interdisciplinary projects and ability to lead or work in a team
- Provide training for technical staff and develop standard operating procedures for network operation. Maintain accurate records and document problems and processes
9
Experience For IT Infrastructure Technician Resume
- Exhibit quality workmanship on all work and maintain site cleanliness
- Ensure that the Data Center Technicians comply with all installation practices
- Conducts daily meetings with team and project goals/tasks for Lead Techs
- Provides regular feedback on the performance of these technicians and lead technicians
- Provide IT desktop support for our Kimball and Kimball International teams
10
Experience For Cabling Infrastructure Technician Resume
- Plan, manage and assist with projects and activities as identified
- Proactively seek, evaluate and recommend solutions (both technical and non-technical) to enable improvements (labor efficiencies, cost effectiveness, increased capacity, etc...)
- Keep our devices and software patched and up to date to meet our security standard guidelines
- Experience with Microsoft systems - SharePoint, Active Directory, SCCM, Group Policy, OS deployment tools, legacy operating systems, and virtualization solutions
- A passion for learning new technology and desire to stay current with the latest trends in technology
List of Typical Skills For an Infrastructure Technician Resume
1
Skills For IT Infrastructure Technician Resume
- Problem Management skills (Familiar)
- Previous Operations Analyst experience (i.e. testing, scheduling, coding JCL etc.)
- SI/GIS clustering and perimeter servers (DMZ/network experience
- Experience of being involved in the development or implementation of several major systems
- Establish and maintain strong working relationships with customers, co-workers, the business community, consultants, contractors, and vendors
- An understanding of the project lifecycle and Agile Principles with emphasis on validation and live implementation phases
- Experience with Bloomberg trading application
- Educational or work experience with end user computing hardware, software solutions and general business activities is required
- Strong Unix background, AIX/Linux
2
Skills For Cabling Infrastructure Technician Resume
- Experience with documentation and IT work
- Good knowledge of Microsoft Active Directory, DNS, DHCP, DFS, DFSR, Group Policy
- Skilled in incident, problem and change management - ITIL accreditation advantageous
- Middleware experience
- Experience in an Operational / Service Management role
- Valid driver's license with reliable transportation is required
- Deliver a reliable, cost effective service that complies with business, group and regulatory requirements
3
Skills For Senior Infrastructure Technician Resume
- Work to the agreed prioritised work list from Line Manager, the Service Desk (for support) and the IT Task list/project plan for larger pieces of work
- Working knowledge of Microsoft Hyper V including clustering
- Working knowledge of CISCO network design such as switching and routing
- Understanding of Cat 5, Cat 6 and OM1 – OS2 fiber optic cabling systems
- Understanding and contributing to the delivery of the organization’s goals and objectives
- Working knowledge of Windows OS, Windows server platforms, Apple/Mac products, and networking concepts
4
Skills For Cable Infrastructure Technician Resume
- Working knowledge of networking protocols such as TCP/IP, DHCP, DNS, and ICMP
- Working knowledge and understanding of the UF telecommunications standards
- Understanding of test equipment (Power Meter/light source, OTDR, VFL, network analyzer, Copper/Fiber cabling test equipment)
- Understanding of Secure+, TLS encryption and certificate management
- Monitoring Tools (E.g. CA APM, Wily)
- Networking (IP, DNS, firewalls etc)
- Working knowledge of perimeter security devices, Firewalls, web proxy, UTM
- Working knowledge of Powershell, C# or Python
- Responding positively and enthusiastically to change
5
Skills For Senior IT Infrastructure Technician Resume
- Delivering great customer service at all times
- Dealing with a wide range of different activities and situations
- Placing of EMT and corrugated inner duct conduit
- Assist in all phases of planning, designing, procuring, deploying implementing and sustaining IT infrastructure
- Team management process, including scheduling, planning, monitoring, issue management
- Support Junior Team members on advising and recommending complex technical solutions focusing on requirements and planning to meet client needs
- Assist with and provide input into the strategic direction of global infrastructure services, including capacity planning, organisational structure planning
- Deep understanding of technical concepts regarding hardware, operating systems, controls and software
6
Skills For Associate IT Infrastructure Technician Resume
- Assist delivering large scale global projects, including change management, solutions architecture, network design, integration with group services
- Logging and monitoring technologies and processes
- General understanding of Data Cabling Media
- Thorough understanding of physical networking principles and their application
- Thorough understanding of Cat 5, Cat 6 and OM1 – OS2 fiber optic cabling systems
- Knowledge and understanding the importance meeting SLA’s
- Windows Dos Batch Scripting
- Administration and Support of Microsoft Server and Workstation Systems in Manufacturing Critical environments
- Process Owner for Key Manufacturing IT Infrastructure Solutions and Services
7
Skills For MQ Infrastructure Technician Resume
- Open Source Application Hosting Platform (eg JBoss, Tomcat or Apache)
- IBM Application Hosting Platforms (Websphere Application Server)
- Cisco networking - design, deployment, support
- Linux – firewall and routing
- Develop and maintain broad awareness of the hardware, software, and networking components of the company systems Strategic System Architecture
- Follow established change management procedures relating to all Infrastructure related moves, additions, and changes
- Develop and maintain broad awareness of the hardware, software, and networking components of the company’s strategic system architecture
8
Skills For Infrastructure Technician Resume
- Perform any Operational Acceptance Testing (OAT) as required
- The implementation of complex changes to Application Hosting infrastructure
- Accountable for individual results, and for the impact of the individual results on the wider Application Hosting Team
- Ensure platforms and services are delivered according to group security requirements
- Provide 2nd and 3rd line technical support of Internal Applications, Servers, Networking and Storage
- Ensure 3rd party licensing is in place and appropriate
9
Skills For IT Infrastructure Technician Resume
- Provide global development team third line support, including advice, diagnostics
- Build and deployment tool chains, working in a Continuous integration and Continuous deployment environment
- Knowledge of Cisco networking equipment, technologies and concepts
- Exposure to Amazon Web Services, including EC2, EBS, S3 and GIT technologies
- Able to think tactically while still considering the wider global strategy
- The implementation of simple and moderately complex changes to Application Hosting infrastructure
- Work and adapt to an increasingly global operating model
10
Skills For Cabling Infrastructure Technician Resume
- Software maintenance and patching
- Knowledge of the Broker Dealer, and Wholesale banking business
- Apply knowledge of current research and theory in specific field. Stay on top of the latest technologies for all things relating to the role
- Usage of scissor and booms lifts daily, up to 48' including ladder work up to 14'
- Advanced knowledge of the UF cable labeling standard
- Report current status via ticketing system, status reports, and email
- Preventative maintenance of equipment, including vehicle, computer, phone, hand and power tools, testers, etc
- Ensure that the assigned projects Data Center Technicians understand all safety and badging procedures onsite and that it is conveyed to the onsite team
- Supervises technicians and lead technicians and provides on-the-job training when required
List of Typical Responsibilities For an Infrastructure Technician Resume
1
Responsibilities For IT Infrastructure Technician Resume
- Work is typically performed under minimal daily supervision, receiving guidance from manager/supervisor about the work that needs to be completed. Able to exercise high level of discretion and latitude in completing tasks
- Responds to Service Desk referrals of end-user requests for help solving PC/MAC hardware, software, peripheral or production equipment related problems or issues
- Troubleshoots any technical difficulty with PC & MAC hardware and software issues, Network issues, Internet, network applications, configurations and peripheral equipment
- To take responsibility for completing design, build and/or change tasks to the highest levels of quality adhering at all time to Barclays’ standards, policies and procedures
- Proven ability to install, terminate, and test low voltage twisted pair cable, coax, and fiber optic cable (single mode and multimode)
- Business continuity/disaster recovery updating and technical testing, to ensure it is a viable and practical recovery location for the business
2
Responsibilities For Cabling Infrastructure Technician Resume
- Support implementation of new and/or improved IT processes following IT standards
- Technical delivery of projects including highway design aspects of developments and major transport and utility infrastructure
- Provide guidance and training to users and responds to user problems, for both software and hardware applications
- Complete understanding of MS Windows 2000 and MS Windows XT. Some knowledge of Apple Macintosh
- The term ‘BNPP’ refers to the BNP Paribas businesses operating in the Channel Islands
- Support of infrastructure/business systems, ensuring knowledge transfer where possible to Service team and own team
3
Responsibilities For Senior Infrastructure Technician Resume
- Make approved changes and enhancements, ensuring at all times that they are secure, documented and appropriate for business use
- Act as mentor to peers through the sharing of knowledge and guidance with assignments
- Coordinates through change management process to move, install, upgrade, remove and configure site IT assets and supporting infrastructure
- Perform basic troubleshooting of network, security, and application errors
- Work on cloud and automation strategy for components like IBM security access manager
- The implementation of project-driven change of Middleware components to agreed timescales, budget and quality. Ensure Middleware are operationally equipped to provide effective service/component monitoring, live support and incident recovery
- Review, QA and influence of end to end designs, component designs, technical implementation plans and component-level build guides with the design and development and project community
- Provide live systems support, including monitoring, patching and fixing any issues
4
Responsibilities For Cable Infrastructure Technician Resume
- Design and embed technical processes to ensure Audit remediation points/ RCA (risk and control assessment) actions are actioned and controlled in a timely manner. Ensure enduring processes are documented, implemented and followed
- Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 5, Enhanced Category 5, Category 6, Catagory 6A and Fiber Optic Structured Cable Distribution Systems
- Coordinate with other Team Members within the Data Center for the purpose of completing projects/work orders efficiently
- Administration and reporting of user service requests as defined by IT management
- Position includes Second, Third and Weekend Shifts
- Identifies, diagnoses, and resolves IT infrastructure incidents on 1st level (first/single point of contact) for all users and communicates know solutions to end-users in a user-friendly, professional manner
- Implementation/installation and administration/maintenance of IT infrastructure services with focus on availability, reliability and manageability following IT standard processes in coordination with responsible IT management
5
Responsibilities For Senior IT Infrastructure Technician Resume
- Active contribution to 2nd level group activities where required; global project contribution
- Education of users based on processes to make optimal use of business systems
- Contribute ideas to improve IT processes and services
- Supervision of production of CAD drawings
- Work with computer applications such as MS Office 365 (Word, Excel, PowerPoint), database management systems, electronic mail and communications
- Install and supports desktop, laptops, Tablet Computers, and various printers, graphics, and storage peripherals
- Quality customer support experience is required. In depth knowledge of Windows XP Pro, Windows 7, 8, and 10 Professional as well as installing, maintaining and supporting the most current versions of Microsoft Office both standalone and the Office 365 Suite of products
- A working knowledge of MS Hosted Exchange administration and a general understanding of networking technologies and configurations
6
Responsibilities For Associate IT Infrastructure Technician Resume
- Deployment of equipment, network, software and services
- Write and run scripts/extracts/imports/analysis/reports as required by business
- Ensure that all work is in accordance with business requirements, follows group rules and policies, is secure, fully licensed and appropriate for business use
- Desktop support experience 12 years education Ability to work with little supervision Problem resolution skills Ability to Multi-task Break/Fix experience
- Basic understanding of Windows authentication with in an Active Directory environment, Intermediate to expert knowledge of Windows XP, Knowledge of MS Office 2007, Intermediate knowledge of HP JetDirect devices Intermediate knowledge of printers, preferably Lexmark Intermediate knowledge of Client desktop and laptop PCs
- Handles routine problems without assistance
- Provides remote support to other facilities across Management Territory as part of their daily role definition
- Build, install and maintain endpoints (PCs & MAC) in accordance with IT standards
- Maintain and problem-solve issues related to installed endpoints Windows & MAC, with routine maintenance as assigned
7
Responsibilities For MQ Infrastructure Technician Resume
- Partners and collaborates with enterprise support teams and outside vendors to resolve problems or issues
- Manages local LAN architecture and components in compliance with enterprise standards
- Assists with support of wireless networks, servers, network and peripheral devices related to desktop infrastructure, in accordance with department standards
- Takes ownership of issues by carrying out problem analysis to implement appropriate solution, with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
- Identify potential changes and system improvements to present to management consideration and implementation
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines and corporate policies
- Ensue all interactions (incidents, change tickets, etc) are logged/maintained within RRD ITSM toolset
- Maintains and takes ownership of asset record inventory throughout the life-cycle of end-points
- Able to demonstrates ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
8
Responsibilities For Infrastructure Technician Resume
- Strong knowledge of Windows Desktop, Microsoft Office, and general PC hardware and Software
- Strong knowledge of Windows Server, Terminal Server, Hyper-V, Active Directory, Exchange
- Knowledge of Macintosh environments beneficial, but not required
- Knowledge of Network Devices: LAN/WAN/WIFI
- Lead the execution of processing flow in accordance with operating procedures to ensure the prompt and accurate processing of more complex computer generated data. This involves taking a lead role in the proper balancing and prioritization of more complex workflows in order to optimize utilization of resources to meet customer requirements
- Lead in the identification and solving of more complex problems affecting electronic output; Hardware and/or software related. Lead the interaction, on a daily basis, with internal and external customers, and/or vendors, support staff, and customer engineers for hardware maintenance
- Ensure compliance to required standards, procedures, guidelines and processes
- Perform installation and service of low voltage communication cable, including: fiber optic structured cable distribution; Category 3, 5, 6 twisted pair copper cable; and coaxial cable
9
Responsibilities For IT Infrastructure Technician Resume
- Cable Infrastructure troubleshooting, diagnosis, and repair
- Attend meetings and conduct surveys with the customer and Black Box Engineers to identify job specifications
- Develop scope of work documentation and work with engineers to define infrastructure requirements
- Responsibly manage and maintain both Black Box and Customer provided equipment, materials, and tools between office and work site
- Familiar with and able to reference current ANSI/TIA/EIA Standards with UCR and NEC standards
- Mechanical aptitude with the ability to read architectural, mechanical, and electrical documents
10
Responsibilities For Cabling Infrastructure Technician Resume
- Proficient in Microsoft Office (Access, Word, Excel, Outlook, SharePoint, Project)
- Class E Driver’s license required
- Provide a team-oriented approach to ensure a high level of customer service for all members of staff as well as visitors to the Stamford Office
- Communicates with teams in London, New York, Boston, Spain as required
- Monitor facility issues, including computer room HVAC, Generator, UPS, Office HVAC Install, operate and maintain network services, routers, hubs, switches, modems and other network devices following technical plans
- Resolve complex network communications problems for 3rd party trading applications
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