Investigations Officer Resume Sample
Stephon Kling
6874 Marks Shoals,
Boston,
MA
+1 (555) 536 6628
Work Experience
Senior Investigations Officer
10/2016
-
PRESENT
Philadelphia, PA
- Performs quality assurance review in accordance with AML policies and departmental procedures within established timeframes
- Produces reports containing quality assurance results and associated metrics using established procedures
- Maintains current knowledge of regulations applicable to the business, any business changes as well as pertinent internal regulatory policy and procedural changes
- Provides insight into quality gaps discovered as part of the quality assurance process and ensures these gaps are communicated to appropriate management and business owners
- Analyzes information gathered to develop recommendations for improvement and changes in current policies and procedures for continued compliance with HNAH AML Policy and applicable regulations
- Escalations from the EMEA Compliance Operations team responsible for review of transaction monitoring system-generated AML alerts
- Referrals from other sources such as the business, law enforcement or other financial institutions
Investigations Officer
10/2011
-
07/2016
Boston, MA
- Proactive investigations arising from self-generated leads or Financial Intelligence Unit (“FIU”) initiatives
- Provide feedback and escalate issues identified from AML investigations into clients’ due diligence documentation and risk categorisation
- Proven track record in fraud, AML, corporate or law enforcement investigative experience
- A strong understanding of applicable legal statutes as they relate to financial crimes and a working knowledge in applying these laws to crimes for prosecution of offenders
- The ability to manage and develop other team members
- The ability to build relationships with other investigative stakeholders both within the bank and also externally
- Maintaining high standards of case governance including regularly briefing Compliance management on complex cases and contribute to the team’s Management Information reports
- As appropriate, seek to implement regulatory, Group and CIB standards in relation to financial crime and fraud
- Good analytical ability with an eye for detail
Temporary FX Investigations Officer
04/2007
-
05/2011
Boston, MA
- Excellent social skills with a flair for dealing with difficult situations
- Working experience in investigations. Zendesk experience is an advantage
- Banking experience with an emphasis in Payments and Operations management
- Previous experience within Foreign Exchange operations, or international payments, including time working within the investigations unit
- Experience utilising / configuring an online investigations package
- Extensive payments experience (MT202,103,199,299,210)
- Strong operational knowledge of SWIFT Standards
- Prioritise, organise and multitask
Education
Washington State University Spokane
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Problem solving techniques and the ability to generate solutions and decide quickly on courses of action, while achieving desired objectives, with the aim of both fulfilling client’s needs and strengthening the bank’s positions as an industry leader
- Excellent customer focus skills
- More than 1 years experience in working in a call centre (experience in handling international payments would be an added advantage)
- Communication, presentation and consensus building skills
- Hospital experience, specifically conducting investigations in a hospital operations setting
- Experience utilizing / configuring an online investigations package
- Proven record in minimizing operational losses and streamlining workflows
How to write Investigations Officer Resume
Investigations Officer role is responsible for research, microsoft, analytical, commercial, auditing, retail, finance, securities, training, database.
To write great resume for investigations officer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Investigations Officer Resume
The section contact information is important in your investigations officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Investigations Officer Resume
The section work experience is an essential part of your investigations officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous investigations officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular investigations officer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Investigations Officer resume experience can include:
- Effective interpersonal skills to establish effective working relationships both internal/external client and units
- Strong Microsoft Office skills (Excel, Word, Powerpoint, VISIO)
- Strong communication skills (both written and verbal) with the ability to communicate in a clear, concise manner
- Analytical skills sufficient to initiate, gather, input, prepare and analyze statistical data and reports
- Investigative experience including interviewing, statement taking, information collection and analysis, interpretation and application of legislation
- Contribute to the business unit’s goal of continuous improvement by identifying areas to enhance the client experience or resolve challenges
Education on an Investigations Officer Resume
Make sure to make education a priority on your investigations officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your investigations officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Investigations Officer Resume
When listing skills on your investigations officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical investigations officer skills:
- Strong organizational skills, orientation to deadlines, attention to detail and ability to respond under pressure
- Strong Open Source intelligence skills
- Basic PC skills sufficient to create straightforward documents/spreadsheets (e.g. Word, Excel)
- A leader with ability to effectively articulate and credibly communicate in both written and verbal context
- Interact and work with seniors at different levels in an organisation together with the capability to communicate effectively
- Well-organized and good time management skill
List of Typical Experience For an Investigations Officer Resume
1
Experience For Senior Investigations Officer Resume
- Strong networking and convening skills
- Experience of investigating money laundering and fraud cases
- Previous knowledge or experience of Financial Crime within the Investment (corporate / institutional / commercial) banking arena
- Experience of handling cross jurisdiction payment / transaction investigations
- Overseeing, coordinating, managing and/or conducting investigations of international commercial or trade transactions, and U.S. economic sanctions
- Applying investigative strategies and techniques, such as the use of subpoenas, research tools, document management systems, and witness interviews
- Assisting in conducting investigations of international commercial or trade transactions, and/or U.S. economic sanctions
- A sound understanding of handling Whistleblowing investigations
- Research and respond to financial security escalations / enquiries from trading/sales desks, marketing and operations
2
Experience For Compliance Investigations Officer Resume
- Fluency in French (London based) or Spanish/Portuguese NY based)
- Work accurately in a pressurised environment within stringent deadlines
- Determined, focused and enthusiastic
- Applying written and oral communication skills regarding investigations of international commercial or trade transactions, and U.S. economic sanctions to convey findings, analysis, and recommendations
- Compiling and analyzing information to identify facts and issues, determine priorities, research precedents, organize documentary evidence, and apply law and policy to facts found
3
Experience For Temporary FX Investigations Officer Resume
- Applying written and oral communication skills regarding investigations of international commercial or trade transactions and/or U.S. economic sanctions to convey findings and recommendations
- Working within a team or group setting to compile and/or analyze information to identify facts and issues, determine priorities, research precedents, organize documentary evidence, or apply law and policy to facts found
- To build and maintain relationships with our correspondent banks (in English +/or Spanish, Portuguese)
- Fluency in Spanish / Portuguese is mandatory
- Work accurately in a pressurized environment within stringent deadlines
4
Experience For Forex & Money Markets Investigations Officer Expatriate Role Resume
- Research and investigate both external and internal fraud cases with minimal to no management supervision while adhering to all departmental and regulatory standards
- Conduct interviews of varying degrees of difficulty to include confrontational interviews/interrogations associated with high profile internal investigations
- Document all investigative steps in compliance with department procedures and standards and prepare well written reports
- Indentify areas of concern and draft recommendations to address investigative findings to executive management for consideration
- Develop and maintain strong liaison relationships with business units and outside entities to include law enforcement and other financial institution fraud personnel with respect to fraud matters
5
Experience For AML Investigations Officer Resume
- Coach, mentor and train other team members and participate in special projects and departmental initiatives
- Provide investigation support in the delivery of fraud and money laundering cases, either as an investigation lead or as part of the investigating team, liaising as necessary with internal and external parties to ensure that investigations are thoroughly and professionally completed and appropriate conclusions drawn and actions taken
- Identifying potential leads and pursuing them through research, documentation and analysis of complex facts reflecting suspected money laundering, fraud, embezzlement, tax evasion, bribery and/or other forms of high-level corruption, particularly involving multiple jurisdictions
- Building relationships with institutional officials, particularly, prosecutors and police investigators, and with civil society partners, affected communities, journalists, and OSF colleagues working on related issues that advance the objectives of the Anticorruption team
- Assisting the Justice Initiative in designing and supporting advocacy campaigns arising from the organization's work and targeted at local or national institutions and governments and regional and international institutions
- Organizing and conducting trainings for OSF colleagues, civil society, institutions and officials on relevant substantive areas, skills and good practice
6
Experience For Compliance Financial Crimes Compliance Aml Investigations Officer Associate Bournemouth Resume
- Project management skills, including the ability to exercise effective and inclusive leadership within a complex team investigation
- Drafting and editing reports, briefing notes, blogs, and formal submissions as required
- Undertaking administrative tasks to support project activities as described above
- Strong analytical and research, data analysis, and data management skills including familiarity with open source and commercially available databases, registries, search tools and other technologies customarily used in complex financial investigations; and experience in analyzing financial documents
- Experience undertaking research, documentation and analysis of complex facts reflecting suspected money laundering, fraud, embezzlement, tax evasion, bribery and/or other forms of high-level corruption, particularly involving multiple jurisdictions
7
Experience For Anti Money Laundering Senior Investigations Officer Resume
- Interact and develop strong relationships with a wide range of actors from diverse cultural, geographic, economic, political, and social contexts
- Strong written and oral communication skills; including ability to prepare clear and attractive investigation reports or narratives targeted to different audiences ranging from OSF colleagues to law enforcement, civil society partners, affected communities and the public
- Draw on lessons-learnt from experience and to innovate; sensitivity to local context and ability to listen effectively
- Prioritize and make timely decisions
- Work with a decentralized team and to travel frequently
- Skill and passion for breaking new ground through document and data analysis in combination with developing human relationships, including facility in identifying and cold calling potential information sources
- Fluency (oral and written) in English is required; ability to work in French, Spanish, Portuguese and/or Russian is highly desirable
- Conduct interviews of varying levels of difficulty, with only minimal assistance being provided, of both witnesses ad subjects associated with internal investigations
8
Experience For Senior Enforcement Investigations Officer Resume
- Accurately and thoroughly document all investigative steps in compliance with department procedures and standards and prepare well written reports
- Identify areas of concern and draft recommendations to address investigative findings to executive management for consideration
- Develop and maintain liaison relationships with business units and outside entities to include law enforcement and other financial institution fraud personnel with respect to fraud matters
- Meets all deliverables for QA reviews, analyses and regular or special reporting
- Participate in special projects and departmental initiatives
- Return of fund queries
9
Experience For Payment Investigations Officer Resume
- Error investigations and corrections
- Ensure prompt resolution of client investigation requests, thereby providing a high level of service to Commercial Banking and Corporate clients, while mitigating potential loss to CIBC
- Conduct root cause analysis on reoccurring anomalies to identify the source of the error and address the issue to avoid repeated client irritant
- Receive and/or investigate client’s request and document full particulars of corrective action and resolution
- Document and refer unresolved issues to the Team Lead, Investigations
10
Experience For Forex & Money Markets Investigations Officer Resume
- Liaise with business partners and support centres such as Retail Operations, INTRIA, Retail Electronic Banking Operations, and branch networks nationally, including lines of business to complete the investigation or fulfillment of the request
- Regularly update knowledge of internal (i.e. new products, procedures and organizational changes) and external (i.e. technology, regulatory changes) developments in order to respond to customer needs promptly and suitably
- Experience in Disputes and Recoveries process, preferably in the banking industry
- Provide customers with detailed explanation of recommended actions or alternatives and verify their understanding of the proposed course of action
- Proficient knowledge of ANZ systems including Payplus, Merva, OTL, Hogan
- Proficient knowledge of International and domestic Payments and processes
List of Typical Skills For an Investigations Officer Resume
1
Skills For Senior Investigations Officer Resume
- Other success factors include investigation, clinical, legal, auditing or other compliance experience
- Experience using information systems, databases, Microsoft Word and Excel
- Work experience at banking/financial institutions in Operations or within Financial Market
- Good understanding of the inherent risks for each process and operational risks of each product segment
- Strong academic background or work achievements
- Have fluency or strong practical competency in French, Spanish, Portuguese and/or Russian; and
- Bank fraud and investigative experience
2
Skills For Compliance Investigations Officer Resume
- PC and LAN Systems (Windows, Word, Lotus Notes, Excel and Hogan) experience
- Demonstrated knowledge of Federal healthcare program requirements
- Experience in health compliance matters, preferably for a large, multi-faceted healthcare company
- Bank fraud investigative experience
- Build strong partnerships global counterparts and cross-divisional colleagues
3
Skills For Temporary FX Investigations Officer Resume
- Five (5) years investigative experience in law enforcement, corporate investigations, public safety, loss prevention or related position
- Prioritize and organize workload to ensure deadlines are met and pending items are reviewed regularly
- Working with interesting people
- Responding to bank to bank queries
- Dealing with all internal payment queries
4
Skills For Forex & Money Markets Investigations Officer Expatriate Role Resume
- Take corrective action to process correcting entries (e.g. payment, accounting entries, correspondence) to meet established Service Level Agreements
- Use general office equipment (e.g. adding machine, fax, photocopier, printer)
- Compose written material using standard procedures/guidelines
- Knowledge of products, services, operations, systems and working knowledge of laws, regulations and regulatory agencies related to assigned areas
- Ensure awareness of recurring problems, potential losses, and fraud to reduce risk exposure and maintain governance standards
- Dexterity and co-ordination required to accurately access and enter computer database information
5
Skills For AML Investigations Officer Resume
- Knowledge of and interest in one or more of
- Novel and informal value transfer systems
- Market manipulation and market abuse
- Manage a caseload of investigation files within set timeframes
- Conduct face-to-face interviews with parties to a complaint in a professional manner and prepare witness statements
- Provide regular reports and advice to the Investigation Manager and Director Investigations on the status of investigations and on the requirement to review, assess and/or reassess matters
- Prepare briefs of evidence relating to matters detected during Commission investigations in accordance with the requirements of the Commission and prepare formal Commission notices
- Maintain effective working relationships with complainants, health practitioners and health organisations through effective liaison and consultation. Maintain effective working relationships with colleagues
- Experience in compiling briefs of evidence combined with skills in planning investigations, working effectively as a team member, identifying appropriate resources and using them effectively
6
Skills For Compliance Financial Crimes Compliance Aml Investigations Officer Associate Bournemouth Resume
- Excellent verbal and written communication and interpersonal skills, including the ability to communicate effectively with people from culturally diverse backgrounds
- Have seven or more years of experience working in law enforcement investigation, investigative business journalism, professional private investigation/corporate intelligence, or similar fields, with a strong track record in investigating complex cross-border financial crime, including forensic financial analysis
- Have experience leading and/or working in complex team investigation projects
- Have a demonstrably strong commitment to advancing accountability for high-level corruption, and, more broadly, to defending human rights and strengthening the rule of law
- Related work experience within Processing, Branch Banking and/or Operations environment
- Knowledge of CIBC processes, practices and policies to support investigations process
7
Skills For Anti Money Laundering Senior Investigations Officer Resume
- Knowledge of Wholesale/Brokerage Operations and/or Retail Operations processes, rules, regulations, policies, procedures and guidelines
- Knowledge of Retail, Wholesale and Treasury products and services (e.g. foreign exchange, derivative products, wire transfers, drafts, cash letters, collections)
- Knowledge of internal CIBC systems and applications (e.g. COINS, COLT, CLASS, ICBS/CRS, Base 24, ASI, PEGA, IWS, COGNOS, IBTSS, Siebel, ERPS, IMS, Optex, FXIS, BCONF, EASE, BOFA, Target, Excalibur, DocGen, FileNet, IPRO)
- Knowledge of Wholesale/Brokerage Operations and/or Retail Operations processes, policies, procedures and guidelines
- Knowledge of internal CIBC systems and applications specific to own unit (e.g. COINS, COLT,
- CLASS, ICBS/CRS, Base 24, ASI, PEGA, IWS, COGNOS, IBTSS, Siebel, ERPS, IMS, Optex, FXIS, BCONF, EASE, BOFA, Target, Excalibur, DocGen, FileNet, IPRO)
8
Skills For Senior Enforcement Investigations Officer Resume
- Basic knowledge of Access Database sufficient to input/modify straightforward information
- Communicate both verbal and written sufficient to express an idea or thought
- Professional Certification, Certified Fraud Examiner (CFE)
- An energetic and results-oriented leader who inspires confidence
- A leader with high personal and professional integrity
- A leader sensitive to reported concerns with the ability to appropriately balance the resolution
- A decision-maker, coach, monitor and supportive while thorough, well prepared, innovative and creative
- Competent with Microsoft Office tools
- Reliable and 'can do’ attitude
9
Skills For Payment Investigations Officer Resume
- Opportunity for professional development in the international and multicultural organization
- Social benefits (medical care, Benefit System, life insurance, pension scheme)
- Can analyse problems to get to the root cause
- Receive, review and respond to inquiries received from internal and external clients (e.g. Foreign
- Correspondents, CIBC Branches, other CIBC departments, Canadian Banks, Commercial and Retail clients) through fax, email, mail, phone and SWIFT to process accordingly
- Conduct investigation and detailed analysis according to established guidelines and access multi media sources to determine nature of the problem and identify root cause
- Research payment, transaction and accounting entries to resolve processing errors and/or breaks in Nostro or Suspense accounts
10
Skills For Forex & Money Markets Investigations Officer Resume
- Complete necessary documentation to support investigation process, findings and actions taken
- Liaise with business partners to obtain necessary details pertinent to the investigation andprovide support as required to educate about correct procedures
- Communicate resolution to required area within established time frames to provide status of investigation inquiry and/or close issue
- Escalate as required to appropriate areas to mitigate risk to CIBC
- Maintain current knowledge of regulatory requirements, CIBC and department compliance policies, procedures and guidelines to ensure privacy and confidentiality of information at all times
- Cross train in other positions to assist and provide support to other team members/area(s) of equal complexity in peak times or on a temporary basis to ensure Service Level Agreements are met
- Reviews and evaluates alerts/cases consisting of anomalous or potentially suspicious activity and makes SAR Disclosure/No Disclosure recommendation for manager’s approval
List of Typical Responsibilities For an Investigations Officer Resume
1
Responsibilities For Senior Investigations Officer Resume
- Reviews customer and account activity including transactions data and customer relationships to accurately identify cautionary/red flags and suspicious activities that require reporting for money laundering activities to make SAR filing determination
- Performs name and account based research on lists and reports provided through established resources to determine if evidence of money laundering activities exist
- Writes quality investigative narratives and SARs based upon transactional activity and customer relationships in order to report suspicious activity and evidence of possible money laundering and/or terrorist financing activities
- Maintains familiarity with appropriate investigation techniques to support AML activities, including research utilizing bank systems, intranet, internet and external vendor solutions as appropriate
- .Effectively communicates within the AML Investigations organization and across other functions/areas in HBUS, effectively conveying key information to both internal and external audiences as appropriate
2
Responsibilities For Compliance Investigations Officer Resume
- Identifies significant cases that require notification to management including to the Regional Investigation Oversight Committee (RIOC)
- Emergency management response
- All intelliTRACS queries
- Nostro break resolution
- Bribery and corruption
- At that levels
- Or More
- Corporate Client Service Background, having analytical and business perspective, Positive and open attitude - who can be groomed or can be a mentor to others, Flexibility and application of mind, Client and escalation handling skills, decent product knowledge on the corporate side (Cash Management, Receivables and payables products, Trade, Clearing, Forex, etc.)
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