IT Infrastructure Project Manager Resume Sample
Abdiel Dooley
6044 Harber Pass,
Philadelphia,
PA
+1 (555) 964 5416
Work Experience
IT Infrastructure Project Manager
07/2015
-
PRESENT
Los Angeles, CA
- Experience leading IT Infrastructure teams for multi-national companies. Knowledgeable in networking, data center, collaboration, mobile, desktop and help desk technologies
- Excellent interpersonal, communication and collaboration skills
- Planning and executing in simple, effective ways to consistently achieve desired outcomes, holding self and others accountable for doing the same
- Knowledge and expertise in project management
- Able to improve quality, increase efficiency and eliminating waste
- Lead special IT projects, merger, acquisition, divesture and new construction activities within CHS for IT and support the Country Operations and CHS remote sites
- Create and monitor a project plan and schedule by identifying and managing appropriate resources as well as acting as a liaison between technical installation teams and various project teams
- Assemble a project team, assigning individual responsibilities and enforcing accountability
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate, updated, and reflective of authorized project changes
Global IT Infrastructure Project Manager
11/2008
-
02/2015
Houston, TX
- Ensure a common understanding by setting expectations in accordance with the project plan in order to align the stakeholders and team members
- Ensure defined PMO processes and methods are being followed
- Maintain compliance with and enforce company's standard policies and procedures
- Occasionally work non-traditional work hours
- Once the new project request comes in it is assigned to a project manager who then begins to work with the requestor and notes from SME to define scope and timeline
- All projects are time critical so the ability to focus and deliver on commitments is key
- Deploy an agile Project implementation model to respond at the speed of our Customers’ expectations
- Manages mid to upper level stakeholder relationships
- Position requires to closely work with partner teams
Galileo GCS IT Infrastructure Project Manager
04/2003
-
10/2008
Phoenix, AZ
- Understand financial funding model; collate all funding location codes when required
- Apply subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
- Good knowledge & understanding of PM role and Project Management processes
- Understanding of SharePoint Lists, Project Management tools
- Good Finance Acumen – Understanding of capital, one time, recurring expenses, funding contracts, flash forecasts
- Able to work across time zones in a multi-cultural environment
- On the PMP Certification path, having certificate is an advantage
Education
National American University - Minnetonka Education Center
1997 - 2002
Bachelor's Degree in Information Technology
Professional Skills
- High impact individual with the ability to lead, collaborate, challenge, and influence peers, subordinates and senior management to drive quality business planning and project execution results
- Effective time management skills with proven ability to manage multiple projects effectively
- Strong logical and analytical problem-solving skills
- Excellent interpersonal and negotiation/influence skills
- Proven experience and excellent track record in a customer service
- Excellent subcontractor/vendor management skills
- Strong communication skills across all levels of internal and external stakeholders
How to write IT Infrastructure Project Manager Resume
IT Infrastructure Project Manager role is responsible for leadership, interpersonal, reporting, facilitation, technology, database, finance, training, integration, procurement.
To write great resume for it infrastructure project manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Infrastructure Project Manager Resume
The section contact information is important in your it infrastructure project manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Infrastructure Project Manager Resume
The section work experience is an essential part of your it infrastructure project manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it infrastructure project manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it infrastructure project manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Infrastructure Project Manager resume experience can include:
- Knowledge of at least one but preferably more of the following: enterprise architecture and infrastructure implementation, data center migrations and build out, networking and client connectivity, IT security, disaster recovery, and IT operations
- Effectively sets priorities and able to re-prioritize as required
- Strong organizational skills (document, log and track actions, issues...)
- Strong Project Management skills using MS Project and other tools
- Strong and adaptive communication skills essential
- Strong understanding of and experience managing projects utilizing both waterfall and Agile project management methodologies
Education on an IT Infrastructure Project Manager Resume
Make sure to make education a priority on your it infrastructure project manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it infrastructure project manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Infrastructure Project Manager Resume
When listing skills on your it infrastructure project manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it infrastructure project manager skills:
- Effective cross-team collaboration and meeting facilitation skills
- Proven and demonstrable project and programme management skills using different methodologies, Prince2, Waterfall and Agile
- Work effectively and collaboratively in a team environment with strong project leadership
- Proven experience managing or executing large MS Exchange migrations
- Strong experience managing large multi-region/project and programs is required
- Demonstrated experience in developing the implementation of technical solutions in cooperation with business customers
List of Typical Experience For an IT Infrastructure Project Manager Resume
1
Experience For Global IT Infrastructure Project Manager Resume
- Demonstrates an understanding of common business acumen
- Use sound business acumen and good judgment
- O Develop follow up methodology for commitments prior to requested date
- Coordinate workshops to identify, analyze, prioritize, track, monitor, plan and manage to mitigate the risk
- Provide strong direction to remote teams that are offset by local time zones
- Resource Management – Prioritize projects and activities in support of ITS and GWS annual objectives
- Proven ability to execute high-profile, multi-million dollar projects
- Managing/coordinating Infrastructure related efforts
- Self-motivated, quick and assertive personality with outstanding time management
2
Experience For Senior IT Infrastructure Project Manager Resume
- O Performs detailed planning, project execution management and completion of medium to large projects
- O Manages quality assurance, resolution of issues, status reviews and reporting
- O Provide advance notifications to management regarding potential issues before they occur
- Produces regular status reports and facilitates recurring status meetings
- React quickly to changing internal and external customer need
- Fosters a team approach to project delivery by actively engaging cross functional resources
- Ensure appropriate business resources are engaged and committed during the project life cycle
- Proficient with productivity tools: MS Office Project, Visio, Word, Excel, PowerPoint, Outlook, and SharePoint
3
Experience For Galileo GCS IT Infrastructure Project Manager Resume
- Aptitude for negotiation and have influence with people at all levels of the organization
- Provide competent and proactive leadership
- Establish project budget, track spend and communicate current and project burn rates
- Manage project risks and issues
- Supporting the program management organization with leadership related to delivery process improvements that drives efficiency. Delivering accurate and candid communications / presentations / escalations to senior executive levels across the organization
- O Accountable for on-time project planning, execution, meeting or exceeding the project delivery performance goals
4
Experience For IT Infrastructure, Project Manager Resume
- O Serves as the first point of contact/liaises between project stakeholders and project team to ensure project success
- O Collaborates with Infrastructure team to assess and negotiate project scope against project goals
- O Ensures mitigation strategies are in place
- O Tracks milestones and incurred expenses versus planned expenses
- O Evaluates risks and recommends contingency plans
- O Manages the development of the technical strategy
- O Assigns resources and tasks
- O Oversees development of standards, change control, customer support, and compliance with all policies and procedures
- O Follow up with key clients regularly throughout the issue resolution process to provide smooth communication
5
Experience For IT Infrastructure Project Manager Resume
- O Provide timely and comprehensive status reports that maintain service level agreements
- O Provide up-to-date information to clients in response to specific inquiries
- Document and manage issue logs, action items, decisions and communication to the stakeholders
- Coordinate activities and workshops with IT teams
- Coordinate with other projects to determine collisions and recommend solutions
- Work closely with PMO
6
Experience For Global IT Infrastructure Project Manager Resume
- Assumes full ownership and responsibility for assigned projects
- Collaborates with management, IT teams, business teams, engineers, financial, and vendor/contract resources to determine the project scope (requirements), cost estimates, resource requirements, and schedule to develop the project plan and budget
- Develop, manage, track, and maintain the project plan: team member tasks, broader team communications, risks, issues, schedule, financials (budget, forecasts, and actuals), project conflicts, and overall quality project delivery through all project phases
- Ensure the project(s) are in compliance with Signet Security Standards regarding protection and privacy of sensitive corporate data (SOX, PCI, etc. compliance)
- Responsible for consistent use of Signet approved PMO Framework, project management tools and templates, and project lifecycle methodology
- Establish and maintain IT operation, policies and procedures
- Manages scope and mitigates risk across projects
- Meets financial objectives (capital, expense, and recurring) by forecasting, monitoring, tracking, and reporting project financial status (budget, forecasts, actuals, and variances)
7
Experience For Senior IT Infrastructure Project Manager Resume
- Interpret internal and external customer needs that impact the technology portfolio
- Manage matrix team members (internal, contract, and vendors) to meet the project objectives and schedule
- Willingly participate in cross-functional/brand teams
- Managed multiple medium to large scale IT Infrastructure project implementations (required)
- Demonstrated understanding of managed network appliances, servers/virtual machines, data storage units, firewalls, operating systems, applications, monitoring tools, and security/IT controls (required)
- Experience with multiple project management methodologies (Waterfall SDLC, Agile, Scrum, etc.)
- Knowledge of technology infrastructure solutions - required
8
Experience For Galileo GCS IT Infrastructure Project Manager Resume
- Well-developed written and verbal communication skills with a demonstrated aptitude for communicating with a wide range of resources – from technicians to senior/executive management
- Demonstrated proficiency with project management tools (MS Project, MS Visio, MS PowerPoint, MS Excel, MS Word, etc.) and the ability to select the proper tool for managing a project and effectively communicating project status in a clear, concise, and persuasive manner
- Demonstrates effective time management
- Calm under pressure, objective and diplomatic
- Team player & leader with a customer and solutions-oriented focus
- Understands the importance of communications and when to escalate issues
9
Experience For IT Infrastructure, Project Manager Resume
- Project results responsibility: manage key technology projects, responsible to deliver project and key agreed project deliverables
- Leading Project Team(s) - forming respective teams, leading team meetings, developing critical path schedules, developing metrics and process to evaluate progress, planning action steps, addressing and resolving issues and risks, publishing and reviewing status documents
- Familiarity with ITS infrastructure components including application development methodologies, systems and servers. Some exposure to networks, telephony and data center systems and architecture
- Remote Team Direction – The ITS organization includes project teams globally and development teams residing in Gurgaon and Noida, India
- Negotiate with the requestors to align their requests in support of the overall ITS and GWS program objectives and architecture
- Ensure the team is committed and engaged for all phases of IT-Project Realization Process (PRP)
- Strong communication skills – Clearly convey information and ideas through a variety of media to individuals or groups. (i.e.: Organizes communication; adjusts to audience; ensures understanding; comprehends communication from others.)
- Maintain a high level of competency in project management practices and methods
- Lead the successful execution of projects through proper management of scope schedule and budget
10
Experience For IT Infrastructure Project Manager Resume
- Performs constant analysis of projects health using best practice techniques such as risk analysis, requirements traceability, earned value calculations and alignment to business goals and benefits
- Creation and management of various supporting documents including but not limited to project plans, risk mitigation plans, communication plans, resource requirements, project costs and all other project management-related documentation
- Manage multiple unrelated projects simultaneously
- Gather various elements of project performance data and routinely report such to the project team, stakeholders and IT PMO leadership
- Development and/or review of estimates and estimating assumptions for the project’s schedule, effort, and cost as well as planned benefits using established estimating models and best practices
- Coordinating all phases of the project while ensuring appropriate data and documents are created and managed through the project and development lifecycles including requirements, design, development, test, and deployment
- Coordinating all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams
- Provide project oversight/audit compliance related to established department processes and standards for projects managed by external vendors or groups
List of Typical Skills For an IT Infrastructure Project Manager Resume
1
Skills For Global IT Infrastructure Project Manager Resume
- Strong technical writing skills producing clear and unambiguous deliverables
- Experience of building and leading effective project delivery teams
- Proven experience of working with matrix-managed and remote teams
- Expert leadership and mentoring skills necessary to provide support and constructive performance feedback
- Expert knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods
- Is proficient at problem solving, negotiation, conflict management, and interpersonal skills
2
Skills For Senior IT Infrastructure Project Manager Resume
- Experienced project manager with strong expertise in managing big size complex enterprise wide projects / work streams
- Strong knowledge, understanding and experience of Project Management principles and methodology
- Experience in upholding a proven track record of successful complex program management using both agile and waterfall
- Effectively manages a diverse group of team members from the business, IT and external service providers
- Communicates effectively with all levels of staff and management
- Confronts issues openly and effectively
- Experience managing and overseeing large scale system, hardware and software upgrades and/or new releases
- Experience in the development, tracking, and reporting of project management performance metrics
- Experience managing several projects with competing schedules
3
Skills For Galileo GCS IT Infrastructure Project Manager Resume
- Experience managing complex projects ranging from mid-size to large corporate IT initiatives with a group of project team members
- Experience managing projects using a formal SDLC (Waterfall and Agile) and business analysis methodologies
- Experience with managing systems, network engineering, or IT functions in a federal government environment
- Knowledge, confidence and experience of working with technical leads and subject matter experts to scope and plan solutions and delivery approaches
- Extensive understanding / experience with the Software Development Life Cycle (SDLC) and Technology Project Standards (TPS)
4
Skills For IT Infrastructure, Project Manager Resume
- Strong knowledge of project management scheduling processes and tools
- Proven track record with both working with technical & functional teams
- Develop and maintain effective working relationships with colleagues, stakeholders, suppliers and Clients
- Experience working in a company based on ITIL environment (Change management, incident management, service management...)
- Related experience managing projects
- Solid understanding of enterprise AV and networking infrastructure design and best practices
- Experience within complex organizational settings
- Solid operational understanding and technical knowledge of standards and tools; ITIL preferably V3
5
Skills For IT Infrastructure Project Manager Resume
- Experience in the full lifecycle of the project and continual service improvement (CSI)
- Upervisory experience in an IT Department
- BA/BS in Computer Science, Management Information Systems, Project Management or related discipline or equivalent work experience
- Experience assessing project issues and developing resolutions to meet productivity, quality, and client-satisfaction goals and objectives
- Experience in cross-functional program management
- Work experience
6
Skills For Global IT Infrastructure Project Manager Resume
- Technology and business leadership experience
- Experience with managing large scale or complex IT projects across multiple sites and business units
- O Possesses experience in the overall responsibility for structuring an IT infrastructure and application deployment projects
- O Possess a proven track record in managing project lifecycle
- Maintain a good working knowledge of current infrastructure technologies and future trends
- Collaborate with the engineering and business teams to deliver high availability solutions and a stable customer experience
- Strong project management, analytical, organization, negotiation, and problem solving capabilities
- Managing a portfolio of work, being either single or multiple projects throughout the project life-cycle
7
Skills For Senior IT Infrastructure Project Manager Resume
- Adhering to the Group Project Management Methodology, ensuring that gateway criteria are met at each stage in the project delivery
- Managing project deliverables and resources, ensuring timely and complete delivery by self, project team and 3rd party suppliers
- Identifying and managing risks and issues that could threaten a project’s delivery
- Recommending and/or taking appropriate action to overcome delays, challenges or cost over-runs
- Chairing project meetings and facilitating project workshops
- Ensuring requirements and tasks are captured for multiple projects
8
Skills For Galileo GCS IT Infrastructure Project Manager Resume
- Working and conceptual knowledge of Microsoft Windows desktop and MS productivity and collaboration suite (MS Office, Outlook and Skype)
- Maintaining communication of progress and issues hindering progress to impacted teams, end users, business and IT stakeholders
- Working in a cross functional environment, drive execution and monthly program reporting
- Managing medium to large size scale projects with 1-2 years of duration
- Managing multiple projects at different phases simultaneously
- Co-ordinating and contributing to the production of assessments, designs and supporting documentation
- Assist in tracking the progress of closing the existing risks and issues in the program
- General understanding of Cisco networking principles and components
- Project Tracking and Monitoring
9
Skills For IT Infrastructure, Project Manager Resume
- Utilise and administer PPM to ensure the proper tracking of project activities ensuring that project status is evergreen
- MS Project expertize for creating and managing project plan with tasks, dependencies, critical path, resources
- Extensive project risk management planning and administration
- Provide technology strategy planning
- Advanced level knowledge of industry and professional organization (PMI) practices in managing projects
- Able to take strategic direction from executive management and participate in planning activities throughout the lifetime of the project
- Supervises all aspects of the development and implementation of assigned projects and is responsible to ensure project is meeting milestones and deliverables
- Production of high quality project documentation, including management and delivery plans, reports, logs and service introduction material
10
Skills For IT Infrastructure Project Manager Resume
- Secure project resources, communicate and receive commitments from project sponsors, and coordinate purchasing and procurement activities
- Work with IT team to verify and/or update existing system information
- Familiarity with project management standards and methodologies including PMI Body of Knowledge
- Track status of tasks, deliverables and provide weekly reporting
- Extensive application/infrastructure architectural knowledge
List of Typical Responsibilities For an IT Infrastructure Project Manager Resume
1
Responsibilities For Global IT Infrastructure Project Manager Resume
- Effectively communicate and manage project expectations and progress to team members and stakeholders in a timely and clear fashion
- Effectively communicate project expectations to project resources and stakeholders in a timely and clear fashion
- Experience and working knowledge of MS Management Solutions and understanding of the following or similar would be beneficial
- Managing significant technical projects. More time in role does not guarantee promotion to this level. Exposure and experience with the following
- Experience in setting and managing expectations and escalations to senior executives
- Experience of managing major programs or projects for a large global organization
- Knowledge and experience in implementing cloud-based solutions/migrations particularly AWS, Azure and Microsoft365
- Experience managing $500k+ projects and to a budget, particularly cloud based projects
2
Responsibilities For Senior IT Infrastructure Project Manager Resume
- Experience working in related IT functional areas
- Experience as a PM or senior technical project manager on an IT system implementation
- Exceptional ability to manage multiple concurrent projects and priorities
- Define resource requirements and work with internal managers to define priorities and ensure suitable resource allocation
- PM experience preferable focused on IT upgrade projects
- Working knowledge of networking, system infrastructure, operational support, structured cabling systems, network facilities, electrical, etc
- Defining and agreeing with the programme manager/project director, the project approach, scope, budget, schedule and resource allocation
3
Responsibilities For Galileo GCS IT Infrastructure Project Manager Resume
- Capturing and acting upon recommendations arising from post implementation reviews, to support continuous improvement
- Monitor progress of projects including identifying problems impeding progress and participate in their resolution
- Actively manages the project's budget by creating monthly forecasts and analyzing and explaining variances
- Work closely with IT managers and analysts in assigning resources to projects and establishing deadlines for their completion
- Provide motivation for participants by maintaining enthusiasm and providing positive feedback throughout each project's life cycle
- Responsible for managing projects according to methodologies adopted by the organization in accordance with established governance practices
- Track record of successful and timely delivery of IT infrastructure projects, operating within a formal project methodology and enterprise organisation
- Monitor project deliverables according to schedule and budget
4
Responsibilities For IT Infrastructure, Project Manager Resume
- Assist in defining budget requirements, manage budget spend, raise requests to purchase and supply budget reports on a weekly basis
- Facilitate the creation and maintenance of project documentation clearly articulating agreed scope, objectives and benefits
- Manages one or more projects, or leads a work stream within a programme, with responsibility for the delivery of its outcome, using an appropriate methodology
- Create and maintain project documentation according to established methodology
- Work closely with SAP development and operations teams to identify and communicate needs, building and plans to implement
- Manage the transition from implantation to sustaining IT support and operations
- Conceptualise and frame a problem and corresponding solution(s)
5
Responsibilities For IT Infrastructure Project Manager Resume
- Provides key metrics of project scheduling, costs, and value realization
- Coach/mentor other project managers, coordinators and administrators
- Knowledge of Microsoft Project and other project management tools
- Responsible for the day-to-day management and accountability of the projects assigned
- Manage backup, security and user help system
6
Responsibilities For Global IT Infrastructure Project Manager Resume
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Recruit, hire, train and supervise staff, or participate in staffing decisions
- Expert ability to work independently and time management
- Expert knowledge of circuit boards, processors, electronic equipment and computer hardware and software
- Expert knowledge of computer software, such as Visual Basic, Java, SQL, SAP etc
- Experience with strategy management for IT services, demand management, service portfolio management, business relationship management, and financial management for IT services
- Project Management Professional (PMP) or Defense Acquisition Workforce Improvement Act (DAWIA) Level III in Program Management Certification
- Information Technology Infrastructure Library (ITIL) Foundation qualification
7
Responsibilities For Senior IT Infrastructure Project Manager Resume
- Successful delivery of all projects in accordance with the Client and Business requirements, within budget and on schedule
- Review and sign-off of project deliverables and documentation
- Co-ordinating and/or contributing to the design, development and specification of new/revised processes and systems, documentation, training materials, etc, as required
- Adherence to all Regulatory, Security and Compliance requirements
- Risk management to properly identify risks on time, propose strategies, workaround and risk mitigation actions proactively
- Project plan preparation from high level to technical details level, plan and estimate milestones/activities (effort/duration) and identify role/skills set per activity (system, OS, middleware..)
- Exceptional ability to communicate technical decisions/issues to different stakeholders
- Infrastructure high level design/requirements analysis capabilities
8
Responsibilities For Galileo GCS IT Infrastructure Project Manager Resume
- Root cause high level analysis
- Define project scope, plans, goals and deliverables that support business goals in collaboration with senior management and stakeholders
- Develop and manage project Risk Register and mitigation strategy
- Coach, mentor, motivate and supervise project team members, and influence them to take positive action and accountability for their assigned work
- Manage IT projects to the organisation’s agreed project management standards (including a defined internal lifecycle management process based on PRINCE 2 principles)
- Liaise with project stakeholders including internal IT staff, business leaders and third parties to capture requirements, identify work packages and agree implementation and training plans
- Provide weekly status updates to the IT Programme Manager, key stakeholders and report up into individual programmes as required
- Provide regular communications to IT functional leads on the status of project milestones to ensure availability of resource, address any issues and mitigate risk
- Adhere to project reporting requirements escalating risks and issues as necessary
9
Responsibilities For IT Infrastructure, Project Manager Resume
- Hold regular project board meetings, manage risks and issues, follow exception processes and manage resources to achieve project goals
- Manage stakeholders at all business levels and produce defined communication plans
- Confident and clear communicator at all levels of an organisation
- Problem and Incident Management: Ability to analyse and resolve complex issues both logical and interpersonal
- Designs, develops, and maintains a detailed work breakdown of project milestones, deliverables and tasks to be accomplished for the initiative and ensure that tasks are getting accomplished on time and within budget
- Identifies and handles project risks, issues, mitigation plans and continuous improvement actions
10
Responsibilities For IT Infrastructure Project Manager Resume
- Develops and maintains standard project artifacts such project scope document, communication and escalation plan, risk/issue log, resource forecasts, progress, and status reports
- Negotiates pragmatic delivery and implementation plans with project resources and influences direction of all participants to meet the overall project goals and objectives
- Develops project approach through evaluation of project strategy, scope, deliverables, problem identification, and other assumptions or constraints
- Maintains and promotes a solid understanding of technical scope and deliverables with the ability to describe their relationships and dependencies in layman’s terms
- Identifies and articulates project risks and issues with a proper sense of urgency bringing the right people together for resolution, then recognizes when the problem has been properly addressed and closed
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