IT Tech Resume Sample
Demetrius Stoltenberg
73449 Bogisich Gardens,
Los Angeles,
CA
+1 (555) 102 2098
Work Experience
IT Tech Senior Analyst
02/2017
-
PRESENT
Dallas, TX
- Role model the GuestPath Universal Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people’s needs
- Experience working in an enterprise-size IT environment
- SAP experience with concentration in CRM 7.0 Customer Interaction Center
- Understand and follow defined instructions that enable robot prep and operation to fulfill robots tasks
- Communicate directly with robot per its operational functional requirements and with anyone/anything defined to meet its functional objective
- Maneuver robot as directed to effectively ensure robots optimum performance
- Use of Electronic Technology , the ability to use a laptop or PC for email, word processing and work instruction software. Operate and maintain any work related process applications/software
- Basics Mechanical Concepts, the ability to use and handle tools to perform configuration and measurements. To understand instructions and concepts required for basic mechanical performance
- Written Comprehension , the ability to read and interpret technical application instructions and understand information and ideas presented in writing
IT Tech
10/2012
-
08/2016
Boston, MA
- Meets travel requirements of the position (25%)
- Overall 4- 5 years of IT experience; JAVA (Spring Boot) / React / Redux / JavaScript / MS SQL
- Experience in .Net and Tomcat
- Experience with Jenkins, Maven, Bitbucket/Git, JIRA, REST, SOAP
- Experience in Life Science domain is preferable
- Keeps Supervisor or Manager apprised of workflow problems, project status and suggestions for process improvements
- Provide direct user support and administration for Facebook’s corporate resources, tools and applications and driving performance
- Experience in supporting one or more IT infrastructure areas such as Networking, Firewalls, Load Balancers, Active Directory, LDAP, DB fundamentals, and backup / storage
- Experience leading offshore resources including 3rd party support vendors
Student Assistants for IT & Tech Engineering Departments
05/2005
-
04/2012
Philadelphia, PA
- Selective Attention , the ability to concentrate on a task or process over a period of time without being distracted
- Quality Control Analysis - Conducting tests and inspections of robot operation, or interfacing processes to evaluate quality or performance
- Time Management , managing one's own time and contemplating/considering the time of others to effectively complete and deliver on a given task
- Technical aptitude, possess operational understanding of Linux as required for interface with robot OS, familiarity/ability to operate xBox controller for robot manipulation
- Participates in the development of statements of work for RFPs/RFIs; participates in evaluating vendor applications and solutions; coordinates department review of vendor deliverables for accuracy and completeness, ensuring that department needs and requirements have been met
- Develops training materials and handouts; conducts user applications training classes and one-on-one training sessions; develops and maintains user and system documentation
- Designs and generates custom reports to meet user needs; uses reporting tools to extract user-required data
- Plans and coordinates the deployment of new technologies for client solutions; coordinates user acceptance testing and the resolution of problems identified
Education
University of Management and Technology
2000 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- Resolves moderately complex situations by applying demonstrated knowledge and skills generally acquired through job experience
- Excellent communications and mentoring skills
- Manufacturing and/or quality related job experience with the demonstrated ability to successfully handle new responsibilities
- Multitasking and prioritizing issues under pressure
- Working experience in Java, J2EE, TIBCO, EMS, ETL, connectivity protocols, data transformation, ISO XML standards for financial institutions
- Understanding or experience with QlikView
- Experience using Visio and Word for creating system diagrams and other documentation
How to write IT Tech Resume
IT Tech role is responsible for software, travel, research, design, architecture, security, integration, training, supervision, customer.
To write great resume for it tech job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Tech Resume
The section contact information is important in your it tech resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Tech Resume
The section work experience is an essential part of your it tech resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it tech responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it tech position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Tech resume experience can include:
- Coordinate the scoping of the data analysis with the engagement team, including reviewing questionnaires with scoping information and technical configuration of the client’s environment
- In specialized systems (i.e.. Service Cloud) effectively set options to change the way the program works (configuration responsibilities)
- Responsible for ensuring that excellent customer service is delivered to all internal customers at all times
- Experience using MS SQL Server
- Experience working with large data sets (many millions of rows)
- Experience performing analytical and technical tasks on PC systems
Education on an IT Tech Resume
Make sure to make education a priority on your it tech resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it tech experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Tech Resume
When listing skills on your it tech resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it tech skills:
- Hands on coding, code review, design articulation experience with good knowledge of project practice and SDLCs
- Communicate effectively across various levels of management, technology, product, architecture, quality, and compliance
- Demonstrate ability to deal with a constantly changing working environment
- Experience in scripting using Java, Unix Shell, Python,
- Experience using Java
- Experience working with query optimization
List of Typical Experience For an IT Tech Resume
1
Experience For IT Tech Senior Analyst Resume
- Set up new PC and Laptops
- Resolves issues referred by help desk support
- Researches, isolates, resolves, and follows up on more complex problems and issues
- Leads the most complex application development project deliverables – e.g. vision document, supplemental specifications, user design, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials
- Lead required business and/or technical support for both project and production related activities
- Assist users with desktop software and printer issues
- Replace or add desktop and server hardware components when necessary
2
Experience For IT Tech Lead Resume
- Recognised IT Certificate
- HSRP, VRRP, GLBP
- Syslog and SNMP
- Oracle or DB2
List of Typical Skills For an IT Tech Resume
1
Skills For IT Tech Senior Analyst Resume
- Strong understanding of IT systems
- Experience in the Scrum Master role on a software development team that was diligently applying Scrum principles, practices, and theory
- Service Desk Experience required
- Experience in a related industry
- Flash/ActionScript experience or exposure
- Working knowledge of standard MS software and system operating loads
- Working knowledge in security using Entrust, TDCompass, SWIFT 3SKey, MSPKI etc
2
Skills For IT Tech Lead Resume
- Troubleshooting problems and presenting technical solutions
- Testing with external partners for integration
- Mentoring junior associates
- Acting as part of a global team
- Resolves routing questions and problems, referring more complex issues to higher levels
3
Skills For IT Tech Lead-fusion Resume
- Knowledgeable of Cisco switching and routing
- Works on assignments where judgement and initiative are required in resolving problems and making choices, recommendations, or decisions
- Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors'
- Provides updates, status, and completion information according to published procedures
- Enters and completes problem ticket information via the approved tracking system
- Proficient with Microsoft products, including Office, XP, Windows7, Server 2003 & 2005
- Background working on Connectivity software/protocols i.e use of common technology (JMS, MQ, NDM/C:D, SFTP)
- Usage of HP’s ALM testing tool
- Security controls – DHCP snooping, RPF,PVLAN, DAI, IPSG, ACLs, RACLs
4
Skills For Business Analyst IT Tech Ops & Safety Systems Resume
- Wireless-RF Fundamentals, RRM, Roaming
- Responsible for installation and maintenance of routine hardware/software systems and supporting large user groups
- Analyzes basic business needs and recommends ways to optimize PC hardware resources in achieving business objectives
- Conduct problem identification, troubleshooting, research, isolation, resolution, documentation and follow-up to the customer’s satisfaction
- Research and support the integration of emerging technologies
- Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
- Assist in ‘remote hands’ working scenarios
5
Skills For Specialist, IT Tech Analysis Resume
- Basic linear troubleshooting
- Weekends, Evenings and holidays required
- Exposure to at least one other type of SQL Server, preferably two
- Angular / Vue / RaactJS
- Can perform entry to 1st level support of computer hardware
- Installs software, hardware and peripheral components such as monitors, keyboards, printers, network interface cards and disk drives on user's premises
- Supports activities assigned by the help desk, network services, or other information systems groups
6
Skills For Quality Technician / IT Tech Resume
- Drive for results and fast learner
- Lift 30 lbs frequently to maintain lab inventory and excess system returns on a daily basis
- PC Hardware and software advanced knowledge
- English fluency required. Spanish is desirable
- Comfortable with dynamic work situations which require flexibility
- Ability coach supported users through technical requests
- Administrator level knowledge of Windows XP/Windows 7
- Secure appliances (Firewall, IPS, VPN, etc
- TACACS+, RADIUS, LDAP, PKI
7
Skills For Telephony IT Tech Resume
- VPN & IPSec, w/GRE, DMVPN, DVI, SSL VPN, GRE
- Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (examples: numerous burndown techniques, various scrum ceremonies and formats, handling bugs, etc.)
- Experience working with Excel/Access VBA
- 2) Familiar and understanding of SOP(Standard Operating Procedures), KPI's and working closely with Service Owners (Technology Operations Managers, Engineers) and restoration with Stakeholders (CTO, but mainly interacting with VP's and Directors)
- Hands on experience with SDLC methods and tools (Waterfall, Agile, Scrum)
- Working knowledge Salesforce.com developer tools including working knowledge of Apex Classes, Controllers, Lightning components
- Working knowledge of Salesforce Service Cloud in a development lead capacity
- In specific IT support area
8
Skills For IT Tech Analysis Senior Analyst Resume
- Broader knowledge of Lifetouch policies, procedures, standards, and accepted practices
- Respond to routine problems of a more complex nature and communicate standard resolutions
- XML, EDI or other eCommerce industry standards
- Assists with maintenance and support of IT infrastructure as needed
- Supports specific hardware/software applications
- Assists in selection and evaluation of hardware and software
- Supports, maintains, and installs local area network server systems
9
Skills For IT Tech Spt Analyst Resume
- Regularly exercises discretion and independent judgement
- Communicate highly technical information to both technical and non-technical employees. Provide outstanding customer service and world class support in a large, fast paced, high pressure, corporate environment
- Guide teams to ensure effective communication and achievement of objectives
- Windows Server and Networking knowledge
- To provide professional responsive and quality order services, to support and improve the end-to-end order fulfillment cycle
- Direct component and data architecture design, technology planning, and testing for application development initiatives to meet business requirements and ensure compliance
10
Skills For Lead IT Tech Resume
- Develop and own the project activities and integrations
- Work in partnership with and report into the IT Delivery Manager as well as facilitate and build collaborative relationships with business unit stakeholders
- Drives problem resolution to identify, recommend, and implement process improvements
- Performs mid-level support for the IT support technician function
- Provides onsite technical support to the organization’s internal users of computer applications and hardware (e.g., PCs, servers, mainframes)
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