Lead Operations Representative Resume Sample
Nicklaus Powlowski
866 Bailey Plain,
Philadelphia,
PA
+1 (555) 899 8574
Work Experience
Lead Operations Representative
05/2016
-
PRESENT
Los Angeles, CA
- Able to coordinate day to day functions while optimizing productivity
- Able to quickly analyze and resolve key production issues, monitor and control system and associate performance to ensure work is in compliance with service level, quality, procedure, and regulatory requirements
- Able to manage multiple functions
- Previous experience operating insertion and/or print equipment
- Able to coach, train and motivate Operators
- Takes ownership, self-motivated and highly organized
- Multi-task using various bank mainframe computer systems
- Accurately research client transactions and process accounting adjustments and correspondence
Lead Operations Representative
05/2013
-
02/2016
San Francisco, CA
- Independently analyze complex transactions and determine corrective actions required to solve client inquiries
- Meet the departments productivity standards
- Basic PC skills, MS Word, MS Communicator, MS Outlook e-mail
- Excellent verbal and written communication skills/telephone etiquette
- Travel to our business continuity site, generally once a year or in the event of an emergency. Transportation is provided
- Strong communication skills (Verbal, Email, etc)
- Strong computer and analytical ability
- Thorough knowledge of GBS and DCDS systems being used in the Bank
- Cop-up with pressure during rush hours
Education
George Fox University - Boise Center
2008 - 2013
School's Degree in Business
Professional Skills
- Possess proven decision-making skills, ability to effectively manage risks, strong interpersonal skills and flexibility within a changing environment
- Proven ability to prioritize and multi-task with demonstrated ability for producing quality work with attention to detail and accuracy, processing high volumes
- Strong 10 key and alpha-numeric keying skills
- Have strong communication and computer skills
- Strong communication skills to enable interaction with internal and external stakeholders
- Strong communication skills (verbal, email, etc.)
- Typically has 1-2 years Operations experience with no prior management experience
How to write Lead Operations Representative Resume
Lead Operations Representative role is responsible for customer, organizational, retail, excel, training, mainframe, credit, database, research, insurance.
To write great resume for lead operations representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Lead Operations Representative Resume
The section contact information is important in your lead operations representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Lead Operations Representative Resume
The section work experience is an essential part of your lead operations representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous lead operations representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular lead operations representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Lead Operations Representative resume experience can include:
- Communicates clearly and effectively with across all levels, in writing and verbally in a concise and straightforward manner, focusing on key points
- Proficient keyboarding/data entry skills
- Experience with legal documents is helpful. Previous retail banking, operational or analytical experience
- Previous research experience or banking experience
- Trong mortgage servicing or bankruptcy experience
- Very accurate typing skills
Education on a Lead Operations Representative Resume
Make sure to make education a priority on your lead operations representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your lead operations representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Lead Operations Representative Resume
When listing skills on your lead operations representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical lead operations representative skills:
- Strong critical-thinking and problem solving skills
- Possesses strong interpersonal skills and ability to build relationships
- Solid written and verbal communication skills, both internally and externally to the bank
- Prioritization skills, ability to work both independently and within a team environment
- Customer contact experience and phone Organizational and problem resolution skills
- Good geography skills
List of Typical Experience For a Lead Operations Representative Resume
1
Experience For Lead Operations Representative Resume
- Phone environment or customer service experience
- Credit operations background in a banking environment
- Conduct virtual coaching with offsite teams
- Work in a team and within stiff time deadlines
- Graduate/MBA from a reputed institutes with CDCS qualification and with about 4 to 8 years’ of experience in trade processing in a commercial bank/ITES arm of MNC bank
- Ensuring that Credit data is correctly captured and reflected on the bank’s systems and generating internal MIS
2
Experience For Lead Operations Representative Resume
- Manage volumes with accuracy against stiff deadlines
- Energetic, organized, methodical and detail-oriented
- Capability to work effectively in a team environment-Ability to pay close attention to detail, work with speed and accuracy under pressure of heavy workloads and deadlines
- Wire and Payments experience
- Multi-task when necessary
- Takes ownership, self-motivated and highly organized
- Has subject matter expertise of the ULZ business process, procedures, and knowledge of workflow management
3
Experience For Lead Operations Representative Resume
- Articulate and clear over the phone
- Discuss multiple lines of business in LOCRO
- Takes ownership, self- motivated and highly organized
- Focus on customer needs and pay attention to details of application request
- Great personality and work well with others
- Know the Business - Keeps up to date regarding policies, procedures, compliance training, and technology affecting his/her area. Demonstrates working knowledge of Bank used Systems – VIEX and P3
- Responsible for WBS account openings
4
Experience For Lead Operations Representative Resume
- WTX account set ups as well as database updates
- Role requires direct telephone contact with customers and business partners
- Work with speed and accuracy under pressure to meet daily deadlines
- Research and provide timely customer resolution
- The ability to manage multiple-site workflows and meet customer output deadlines for several sites
- Pay close attention to detail, work with speed and accuracy under pressure of heavy workloads and deadlines
- Motivate and coach associates to achieve optimal performance results
5
Experience For Lead Operations Representative Resume
- Flexible to change in schedule and volumes
- Comfortable with Microsoft products
- Familiarity with foreign items
- Basic Bank Operations and knowledge of Regulation E
- Analytical, detail oriented and thorough
6
Experience For Lead Operations Representative Resume
- Self-directed with ability to work independently and in a cross-functional team environment
- Learn on the job – Self-starter
- Positive attitude and ability to work with a Team
- Pay attention to details and work very accurately with numbers
- Flexible to work overtime if/when needed
- Adapts to and manages change easily
- Communicate well with associates, law enforcement officials and internal/external attorneys. Proficient in MS Office, Word, Excel, and Outlook Express
7
Experience For Lead Operations Representative Resume
- Learn and apply techniques quickly
- Lift 40lbs as needed
- Handle inbound/outbound calls
- Occasional overtime, holiday and weekend work on a rotation basis
- Pipeline Management routines
- Self-motivated. Team Player
8
Experience For Lead Operations Representative Resume
- Knowledge of Interact
- Are a problem-solver
- Flexible for OT
List of Typical Skills For a Lead Operations Representative Resume
1
Skills For Lead Operations Representative Resume
- Customer service skills helpful
- Prior Image Operations experience
- Proven ability to handle multiple priorities in a deadline intensive environment
- Customer contact experience and phone/organizational and problem resolution skill
- Strong pipeline management experience
- Operates in ambiguous situations and uses evidence to justify decisions
- PC skills - Excel required
- Communicate effectively with clients and internal partners
2
Skills For Lead Operations Representative Resume
- Prior Wire experience
- Prior IDP experience
- Experience in solving problems using an analytic approach
- Consumer Card, Business Card, Deposit, Mortgage, CVL and, or Student Lending credit experience
- Experience with the following systems – TSYS, RMS, MSS, BOSS, BASS, LVIS, iSeries, DALS
- Consumer Card, Business Card, Deposit, Mortgage, CVL and,or Student Lending credit experience
3
Skills For Lead Operations Representative Resume
- New Account Opening and Consumer Experience
- Experience with the following systems – TSYS, DALS, iSeries, RMS, MSS, BOSS, BASS and LVIS
- Loan processing experience in Fulfillment environment
- Banking experience
- New Account Opening and Consumer or Small Business Experience
- Experience in the Banking/Financial industry
- Strong business acumen and forward thinking
- Consumer Card, Mortgage, CVL, Student Lending or Deposit credit experience
4
Skills For Lead Operations Representative Resume
- Professional, banking or financial experience
- Previous experience with various bank systems
- Individuals typically have 3-5 years of experience
- Experience with legal documents is helpful. Able to work additional hours/weekends as volumes dictate
- Proficient in MS Office, Word, Excel, and Outlook Express. Experience with legal documents is helpful
- Experience with computer programs Word and Excel
5
Skills For Lead Operations Representative Resume
- Previous legal documentation experience
- Experience processing messages
- Good knowledge of Microsoft Excel, Word & PowerPoint
- Financial center experience
- Possess strong common business sense
- Prioritize tasks and navigate change
- Strong attention to detail, ability to multi-task and to work under pressure with multiple deadlines
6
Skills For Lead Operations Representative Resume
- Call center experience Inbound and Outbound suggested
- Achieves Results - Demonstrates accuracy and thoroughness in all areas of production and quality. Achieves performance and utilization targets
- Customer contact/call center (inbound calls) experience
- Previous wire experience
- Working knowledge of debit/credit, banking regulations and Mainframe Applications (ex. BOSS/FAST)
- Understanding of Wire Transfer business
7
Skills For Lead Operations Representative Resume
- Working knowledge of Wire Investigations systems
- Analytical thinking, problem solving, and process improvement abilities
- Responsible for self-development, setting and attaining career goals
- Knowledge of Wire Transfer/Swift messaging
- Thorough understanding of the research and adjustments end to end process
- Able to communicate confidently and professionally (both in writing and in speech) with peers, management, customers, and third parties
8
Skills For Lead Operations Representative Resume
- Basic knowledge of Banking Operations functions (like Remittance, cash etc)
- Process tasks according to documented procedures
- Knowledge of wire clearing
- Performs advance reporting, and other support operations functions and administrative tasks as required
- Responsible for handling phone calls related to Subpoena and Garnishments
- Work in high pressure situation handling large dollar and sensitive payments are desired
- Act with integrity and building trust and credibly of customer needs
9
Skills For Lead Operations Representative Resume
- Work in high volume environment, adhering to production standards and SLA's set by management
- Delivers Results for Customer and Clients -Commits to meeting productivity and quality DPMO goals
- Data Entry/Data Processing
- Pride yourself on your attention to detail and ability to multi-task
- Dead line driven and able to work under pressure Able to foster and grow business relationships with different LOBs
- Someone who has worked night shift advantageous
10
Skills For Lead Operations Representative Resume
- Process high volumes
- Deescalate aggressive call types from attorneys and law enforcement
- Discuss multiple lines of business in LOP&F
- Knowledge of ACH implementation, payments or file transactions
- Multi task when necessary
- Knowledge of IML and IHL and mortgage related systems
- Adopt quickly to change
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