Manager, Business Operations Resume Sample
Jaden Wiza
347 Kuhic Rapids,
Phoenix,
AZ
+1 (555) 275 4266
Work Experience
Manager, Business Operations
01/2018
-
PRESENT
Dallas, TX
- With department executives, manage all department reporting and pipelines as it relates to sponsorship (45%)
- Collaborate with Finance and other stakeholders to analyze report and pipeline information in order to accurately project revenue expectations, while ensuring accurate forecasting updates throughout the fiscal year (15%)
- Work with CRM Director and Coordinator to develop custom dashboards and reports to drive insights for department. Maintain accurate reporting to ensure data input and user productivity mirrors reality in all process areas (15%)
- Partner with department stakeholders to properly manage and update property platforms and assets (15%)
- Assist in department strategic / business and financial planning processes - ensuring executives are aligned with Marketing and Company-wide initiatives and goals (10%)
- Quarterly updates to Program Estimate at Completion (EAC’s) to accurately reflect financial performance
- Provide accurate and on-time financial CDRL reporting consisting of CPR’s, CFSR’s, 533M’s
- Operational Efficiencies: Drive projects that enable operational efficiency and identify areas of improvement. Analyze process and information flow to develop recommendations
- Strategy Execution: Support Strategy projects through the execution phase. Be a key integrator by bringing business leaders and stakeholders together to collaborate and make decisions with efficiency
Manager.business Operations
08/2010
-
08/2017
Detroit, MI
- Cross Functional Projects: Lead and support projects that enable Intel Security's strategy and long-term priorities. Drive teamwork and collaboration
- Team leadership: Strengthen analytical skills of the central operations team and the wider organization by actively supporting team members and high potential colleagues
- Translate and operationalize strategy into deliverables
- Represent IRM (Information Risk Management) and liaise with an assortment of cross-functional partners including Finance, Human Capital, Communications, and all areas of the Business and Technology
- Coordinate performance, planning and reporting and provide an important, central coordination point for our business support functions and strategic initiatives to ensure operational excellence and organizational effectiveness
- Assist in issue/question/escalation follow up, delegation and closure as requested. Act as a point of contact between IRM and employees and other stakeholders; independently analyze and craft execution plans to delegated problems, issues and escalations
- Provide business analysis and support, including information on the competitive landscape within the information security discipline and health care industry
- Provide proactive pre-meetings with executive team to ensure success of events/execution of projects
Senior Manager, Business Operations
03/2006
-
05/2010
San Francisco, CA
- Operationally manage project financial budgets and actuals on the AZP services profit and loss activities, including but are not limited to financial forecasts for revenue recognition, actualization of capital spend, regional- and customer-level reporting on revenue and margin, and projected write-offs
- Lead and provide strategic direction to a team responsible for the project finances and information analyses for services initiatives within Network Development
- Establish, maintain and measure the processes and procedures for Oracle project budgets, including timely setup and purchase order receiving, adjustment, invoicing, closure, analysis and reporting of projects and product lines across multiple product lines
- Provide functional support on large-scale, multifaceted initiatives, including forecasting, cost management and revenue recognition, which ensure the Company meets or exceeds annual financial and functional business goals
- Collaborate cross-functionally to effectively initiate, plan, educate, execute, monitor and control, and improve AZP services programs that increase profitability
- Create a culture wherein information management and project data accuracy is valued at the highest level so that big data analytics can be utilized to make informed business decisions
- Develop and implement strict project data integrity protocols to ensure information quality
Education
Washington State University Vancouver
2000 - 2005
Bachelor's Degree in Finance
Professional Skills
- Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively
- Collaboration Skills: Strong teaming skills and experience to bring together diverse views
- Confident consulting, presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with stakeholders at all levels
- Strong analytical capabilities, excellent relationship skills, ability to manage multiple priorities
- Strong analytical skill and proven project management skills
- Strong analytical skills: Experience solving real world business and product problems using advanced Excel modeling and relational databases
- Strong purchasing process and controls knowledge. Excellent planning and implementation skills
How to write Manager, Business Operations Resume
Manager, Business Operations role is responsible for analytical, interpersonal, presentation, business, organizational, organization, excel, modeling, purchasing, training.
To write great resume for manager, business operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Business Operations Resume
The section contact information is important in your manager, business operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Business Operations Resume
The section work experience is an essential part of your manager, business operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, business operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, business operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Business Operations resume experience can include:
- Bring clear thinking and excellent problem-solving skills to a range of challenging business questions
- Strong financial, analytical and strategic planning skills
- Excellent facilitation skills to guide and direct objectives in meetings
- Strong analytical, problem identification & resolution skills in areas with limited historical background or work history
- World class problem-solving, critical thinking, communication, and relationship-building skills
- Expert skills in using following Microsoft/equivalent tools: Word, Excel, PowerPoint, Project
Education on a Manager, Business Operations Resume
Make sure to make education a priority on your manager, business operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, business operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Business Operations Resume
When listing skills on your manager, business operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, business operations skills:
- Have strong verbal and written communication skills as well as excellent presentation skills
- Excellent communication skills (written and verbal), with the ability to effectively interact with all levels within the organization
- Excellent communication skills (written and verbal) with experience presenting
- Effective communications:Excellent communication skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations
- Strong quantitative analytical skills, including querying, organizing and interrogating Visa and external data and then summarizing insights
- Skilled in focusing on desired results, determining what is important and urgent, and delegating effectively to meet deadlines and achieve desired results
List of Typical Experience For a Manager, Business Operations Resume
1
Experience For Senior Manager, Business Operations Resume
- Demonstrated analytical and technology skills, including proficiency in MS Excel, MS PowerPoint and other related tools
- Proven strategic problem solver with a track record of delivering original solutions backed up by strong analytics
- Work with web analytics, user experience, and development teams to prioritize initiatives and resolve issues in a timely manner
- Proven program/project management experience
- Able to communicate effectively and build relationships with software developers, executives, and diverse working groups
- Strong experience taking business initiatives from concept to launch
- Advanced MS-Access & MS-Excel skills
- Intermediate SharePoint skills for development and maintenance of WOCR system
2
Experience For Senior Manager Business Operations Resume
- Experienced in project management and business operations best practices, proven ability to efficiently complete projects and initiatives on time and on target
- Quantifying the value / size of new opportunities to inform and prioritize product and engineering roadmaps
- Execute on workforce planning process, including data consolidation, monthly reporting, quarterly reviews and alignment with key partners e.g. Finance, HR etc.
- Experience building and supporting business applications
- Thrives in fast based, results oriented culture; proven track record of decision making and problem solving based on data analysis
3
Experience For Manager Business Operations Resume
- Hands-on experience mining large sets of website analytics to inform your and other’s work
- Experience in consulting, program management, operations, or related area
- Oversee multiple projects and programs concurrently, prioritize based on impact, resourcing, and business needs
- Analysis - Develop analysis to measure the trends, efficiencies and effectiveness, and market pricing
- Ensure the creation and maintenance of appropriate and effective progress reporting methods at the individual and team level
4
Experience For Manager Business Operations Analytics Resume
- Demonstrated track record of performance and leading complex change for the business
- Experience working with senior leadership and ability to deliver executive level summary updates, reports and presentations
- Site Optimization: Develop keen understanding of website experience and develop recommendations to improve customer engagement and conversion
- Experience using advanced statistical packages (R, SAS, STATA), desired
- Good foundation in SQL and RDBMS technology, particularly Business Intelligence and Analytics solutions
- Experience with web development platforms and technologies desired
- Work experience in operational, business and delivery excellence function and delivered projects on more than one of these areas
5
Experience For Manager, Business Operations & Analysis, ACX Resume
- Oversees and manages highly prioritized projects and key initiatives
- Experience/knowledge of Lean Six Sigma methodology and business process re-engineering is highly desired
- Fully understands organizational resources, priorities, needs, and policies
- Proven ability to manage multiple complex projects at the same time
- Strong ability to analyze data or reports to articulate the “so what” to the business owner or leadership
- Strong knowledge of accounting standards, generally accepted accounting practices, and government contracting financial reporting requirements
- Relevant work experience in highly analytical roles (consulting, investment banking, product analytics, etc.)
- Makes project decisions and recommendations to management about schedules, prioritization, and resource allocation with input from others as needed
6
Experience For Manager, Business Operations & Transformation Resume
- Experience in operations role, 2+ years in a leadership capacity
- Strong ability to build advocates and lead cross-functionally through influence
- Proficient to advanced experience with MS Office, Google Applications, and Excel
- Corporate accounting/finance and/or field sales operations experience working in the IT Vendor community
- Experience in multi-transactional analysis, modeling and forecasting
- Experience working in a multi-national or global operations role
- Strong Bias for Action and Ownership
7
Experience For Manager Business Operations & Proposals Resume
- Developing and leading projects across the Commission
- Analyzing and completing project cash flow analysis and payment schedules to ensure all projects remain cash flow neutral
- Working with Finance staff to ensure timely billing of project milestones
- Helping and Mentoring others to achieve results
- Driving strategic initiatives, business and portfolio planning, business management processes and operations deliverables
- Ensuring all program requirements are meet on time and with 100% accuracy
- Inspiring teams and stakeholders to achieve results
- Performing regular project analysis on client projects by comparison of contract/budget tasks to actual tasks performed
- Working with Finance staff on the monthly revenue forecast to ensure accuracy and updates on all segment’s projects
8
Experience For Manager Business Operations Process Resume
- Completing final financial reconciliation of segment’s completed projects
- Exploring new opportunities to add value to organization and departmental processe
- Assisting the Contracts & Budgets Manager to ensure all budget amendments are completed accurately based on intimal intent of fees schedules
- Designing both the business logic and the technical specifications to extract key data elements from Groupon’s products
- Bring operations best practices and structure to a group of highly talented and motivated team members
- Outstanding collaboration and partnership capabilities are essential
- Manage the Services Operations team responsible for managing, monitoring and assessing the financial status of current and future projects and product lines
- Work with Planning/Forecasting and Marketing on seasonal saleable and POSM allocations
9
Experience For Senior Manager, Business Operations Analysis Resume
- Quickly grasping complex topics, problem solving and moving to execution
- Provide training for every employee in the art and application of the Fundamentals of Business Process, through both teaching and mentoring
- Analytical mindset with the ability to provide support in producing and organizing data leveraging various tools
- Lead key programs of work connected to GBH, ensuring appropriate planning, scheduling and execution
- Oversee key expense lines including Co-op Advertising, Demo, Freelance Specialists, T&E and Returns
- Supervision of all reporting related to retail, product allocations, sell-in/sell-thru analysis and ad hoc reporting
10
Experience For Senior Manager, Business Operations Analytics Resume
- Responsible for driving the executive communication plans and strategies; including regularly creates and submits data, reports and presentations
- Ensure team members are supported with adequate training, consulting and standard tools to excel at delivery
- Manages customer expectations working with both internal and external cross functional teams (in partnership with account/consulting teams)
- Manage forward moving initiatives, laying the right processes and foundations for longer term scalable operational and customer success
- Partner with finance for quarterly and fiscal planning to align with budget targets while balancing the needs of the team and organization
- Logistic planning for off-sites and team building activities
- Responsibility for project managing internal and external events involving SVP/GM
- Presently operating in a Business Operations leadership role within a leading technology or software company
List of Typical Skills For a Manager, Business Operations Resume
1
Skills For Senior Manager, Business Operations Resume
- Exceptional written and oral communications skills, including an ability to communicate effectively at an executive level
- Strong analytical skills being able to break down complex regulations into simple to understand instructions and training and development plans
- Excellent interpersonal collaborations and team skills including working with cross-functional teams is required
- Concise and strong troubleshooting/problem solving skills
- In progressively senior roles requiring strong change management skills
- Expert Excel and PowerPoint skills; experience with database query tools (SQL) and a basic understanding of data warehouse architecture
2
Skills For Senior Manager Business Operations Resume
- Demonstrated experience generating business reports that help a business operate smoothly
- Extensive skills and experience in the delivery of a diverse portfolio of functions, particularly corporate services functions
- Strong program management skills & ability to work & thrive in a semi-structured environment
- Deep and effective analytical, collaborative and presentation skills
- Excellent programmanagement, execution, implementation and influencing skills
- Excellent communication skills with the ability to communicate policies and methods to technical audiences
- Demonstrated experience and expertise in basic principles and underlying guidelines of accounting, fiscal management and financial reporting
- Familiarity or experience with budgeting, analysis, forecasting, invoice validation, and reporting
3
Skills For Manager Business Operations Resume
- Understand business goals and combine business modeling skills with outstanding data analysis
- Prior experience managing contracting and financial process is required
- Generally requires 8-11 years related experience, 5 years of experience managing and enhancing systems and tools
- Healthcare financial experience Experience with managed care, contracting, provider billing, or cost analysis
- Analytical mindset with problem-solving skills
- Team player who works collaboratively and effectively across a diverse set of functions, backgrounds, and working styles
- Experience in managing philanthropic funds and/or experience in a health-related field
- Practical experience: Experience with Consumer Tech, Social media or online advertising
4
Skills For Manager Business Operations Analytics Resume
- Exercise judgment and demonstrate effectiveness in decision making occasions
- Advanced knowledge of Microsoft Excel and PowerPoint and demonstrated experience in modeling, research, analysis, and presentation creation
- Financial acumen skills in understanding supply chain cost structure and drivers
- Strong skill in written and verbal communication
- Organizational and business skills necessary to assist with SIG’s budget and data contracts
- Have experience turning ideas into actionable designs, and the ability to persuade stakeholders and champion effective techniques through product development
5
Skills For Manager, Business Operations & Analysis, ACX Resume
- Strategic thinker with excellent business judgment and strong product intuition
- Three years’ experience in business or administration, to include experience in financial management
- Compassion, good emotional intelligence, and cultural sensitivity. Good sense of humor and ability to see work as fun
- Plan time effectively and balance multiple tasks
- Experience in enterprise software, management or IT consulting, project management, operations, market research, or similar experience
- Exceptionalpresentation skillsthat share both qualitative and quantitative information
6
Skills For Manager, Business Operations & Transformation Resume
- Effectively manage staff and discipline/coach them when needed required
- Exceptional analytical skills. Ability to translate quantitative data into actionable recommendations
- Highly organized, having multi-tasking skills and efficient in ambiguous situations
- Work effectively across multiple teams and stakeholder with the ability to lead and influence at the most Sr. levels of the AWS organization
- Establishing priorities and rhythm to accomplish all required products and respond to ad hoc inquiries
7
Skills For Manager Business Operations & Proposals Resume
- Experience using Excel modeling and relational databases, including building complex financial models from scratch and conducting sophisticated analyses
- Good understanding of state and federal regulatory guidelines for emergency services, including coding and billing
- Experience, including 4+ years in strategy consulting, investment banking or a strategy-related role
- Experience with managed care, contracting, provider billing, or cost analysis
- Simultaneously prioritizing and executing multiple initiatives based on business needs for category/direct reports
- Multi-discipline experience across business functions; marketing, sales, operations, product form, branding, operations, finance, analytics, partnerships, etc
- Experience in top-management consulting, corporate strategy, or investment banking
- Experience negotiating and building relationships with external partners
- Excellent understanding of data administration and management functions (collection, analysis, distribution, etc.)
8
Skills For Manager Business Operations Process Resume
- Work experience at a management consulting firm, investment bank, private equity / venture capital firm and/or technology company
- Experience working closely with executive-level staff
- Strong leader who can corral a group to execute against an initiative while rolling up their own sleeves
- Experience in supervising staff level personnel
- Experience in product management, marketing, operations and/or supply chain management
- Initiative and ownership: Ability to act with limited oversight on day-to-day basis, balancing multiple priorities
- Effective leadership, influencing, and work delivery through others
- Proven track record interfacing with internal/external auditors required
9
Skills For Senior Manager, Business Operations Analysis Resume
- Strategic planning and budget management or related experience
- Experience interacting with people, policy, and procedure at all levels across an enterprise
- Experience with enterprise software, SaaS, or recruiting targeted at small businesses
- Experience in growth strategy in technology, media, recruiting or related industries
- Experience leading large cross-functional teams through change management programs
- Experience leading small teams on strategic projects
- Experience working in China, or with Chinese companies
- Extensive background and experience in strategic thinking
- Relevant experience preferably in a research setting with medical components
10
Skills For Senior Manager, Business Operations Analytics Resume
- Experience managing budgets and grants/contracts required
- Experience in managing financial aspects of departments
- Demonstrate a working knowledge of statistics’ role in ESPN production
- Experience working in the sports media industry or with a professional sports team or league
- Lead and coordinate schedule & priorities as relates to commercial manufacturing for LFS in Manchester
- Coordinate with teams to ensure that forecasts are both accurate and updated to reflect changing operational and strategic priorities
List of Typical Responsibilities For a Manager, Business Operations Resume
1
Responsibilities For Senior Manager, Business Operations Resume
- Strong interpersonal and presentation (verbal/written) skills; Comfortable in presenting to executive audiences
- Highly analytical, critical thinking and problem-solving skills
- Prior experience establishing and/or implementing scorecards, programs, tools and processes to execute initiatives
- Effectively build and manage project milestones while managing communications, risk, and complexity
- Communicate effectively with partners at all levels, especially senior executives
- Reporting: Prepare and deliver consolidated monthly reporting for the global partner business with recommendations on course correction
- Working experience working in a managerial marketing position within a complex, fast-paced, and highly competitive environment
- Three years’ experience in full accounting function utilizing QuickBooks or similar accounting software
2
Responsibilities For Senior Manager Business Operations Resume
- Quantitative: experience solving real world business / product problems using advanced Excel modeling and relational databases
- Experience in building and scaling an Operations function
- Experience developing and executing major launch support plans across markets
- Management experience and being part of a leadership team
- Highly experienced in Operations; ideally within a IT consulting environment
- Experience in building a high performance team
- Experience in either a financial management or enterprise consulting role
3
Responsibilities For Manager Business Operations Resume
- Experience in an operations, consulting, professional services, project management or strategy role
- Strong project management, ability to rally teams around collaborative problem solving
- Excellent understanding of supply chain processes (plan,source, make deliver)
- Experience working with cardiovascular, perioperative, or critical care services
- Practical business understanding and good product intuition, with genuine passion for technology, big data, and/or entrepreneurship
- Proven ability to manage multiple high profile projects simultaneously in fast paced ever changing environment
- At least five years of experience in a role that requires rigorous financial and business analytics or strategic thought (e.g. Management Consulting)
- Internal operational reviews to continually improve processes, resource alignments to priorities and people management
- Independently structure and develop fact based analyses to validate opportunities
4
Responsibilities For Manager Business Operations Analytics Resume
- Develops, implements, and updates effective financial and operational reports to meet current and future business needs
- Create and maintain effective cross functional relationships
- Help build Medallia’s subcontractor capabilities to support Medallia become the global standard in CEM (Customer Experience Management)
- Experience in strategy consulting, investment banking or a strategy-related role at a Tech company
- Play an advisory role to our subcontractors’ leadership teams to ensure strong performance of subcontractor team members based on Medallia expectations
- Deliver strategic projects for our leadership that provide key business insights for high-priority initiatives
- Customer experience advocate for Comcast Business
- Partnering with corporate business partners to satisfy compliance requirements for the business
- Working cohesively with both internal and external stakeholdershttp://files.jobs.nsw.gov.au/g3335z
5
Responsibilities For Manager, Business Operations & Analysis, ACX Resume
- Willing to travel within SEA region
- Working knowledge of physician billing information systems
- Working knowledge of production industry
- Training applicable staff members in generating established reports; e.g. updating database, running reports and verifying data
- Developing, implementing, and monitoring process improvement initiatives
- Developing and managing budgets and process
- Interfacing directly with senior management and CPM team to determine the reporting needs and capabilities of the organization
- Leading teams in a matrix management environment
- Training staff individually and/or in group
6
Responsibilities For Manager, Business Operations & Transformation Resume
- Designing, developing and managing various databases including database set up, maintenance, queries, report formatting and scheduling
- Assisting in analyzing trends and promoting strategies to increase efficiencies
- Performing data extraction, report generation and analysis of results
- Working knowledge of SQL or similar programming language
- Independently capable of seeking information, solving conceptual problems, corralling resources and delivering results in challenging situations
- Proactive: Independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in challenging situations
- Monitor salary funding on all grants and contracts and coordinate with KKI Grants Accounting on salary funding changes and effort reporting as needed
- Manage grants and other sponsored project processes, including preparation of new, continuing, and competing grant, contract, and subcontract applications
7
Responsibilities For Manager Business Operations & Proposals Resume
- Manage Global Training and Compliance budget assuring all regional needs are met in alignment with training curriculum and PSM strategy
- Shown success at defining and executing key analyses, and working independently to find actionable insights
- Extensive knowledge of physician and hospital billing practices and procedures, coding, Medicare cost reporting requirements,
- Practical business understanding, such as driving business transformation or managing a P&L
- Completes industry bench marking activities and applies learning’s to program
- Liaise with IT Finance to ensure consistency in forecasting/budgeting
8
Responsibilities For Manager Business Operations Process Resume
- Drive execution of external customer forums and events including logistics, preparation requirements, legal documentation, and action tracking
- Supports Business Analysis, Requirements Gathering, Project Planning and Execution
- Provide monthly monitoring of all funded grants, contracts and subcontracts spending and prepare progress reports for the F.M. Kirby Center
- Prepares reports for senior management regarding strategic plans, budget/financials, and other reporting as requested
- Works closely with service line management to manage external contracts, invoicing, and funding for new recruits
- Develop tracking and reporting of tool use, and standards and policy compliance
- Provide support in conjunction with finance for operating and capital budgeting and spend
- Responsible for the four pillars of commercial marketing – digital, creatives, lead management and corporate branding
9
Responsibilities For Senior Manager, Business Operations Analysis Resume
- Documents employee activity including attendance, training, and other employee-related issues
- Monitors associates’ calling queues and volume to ensure accounts are worked according to business strategy and within Quality Assurance guidelines
- Establish and maintain Purchasing Controls through workflows, policies, procedures, and training
- Actively find site conversion breakdowns by analyzing data, analyzing sessions, or other means
- Performs hiring and other staffing responsibilities
- Calculate budgets and prepare Foundation billing account authorizations for submission to sponsored research accounting
10
Responsibilities For Senior Manager, Business Operations Analytics Resume
- Team-first attitude: Motivated to work hard in a fast-paced, ever-changing environment to help our growing business
- Direct and oversee earned value implementation, including managing integrated costs and schedule baselines, forecasts, variance analysis, etc
- Selects & builds a high performing diverse team that leverages individual capabilities & strengths
- Maintenance of wire payment routing rules globally for RBC’s Bank Correspondents
- Provide thought leadership to drive the generation of new cost savings ideas, and identification current savings not being captured
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