Manager Business Process Resume Sample
Eugene Gorczany
224 Lea Park,
Phoenix,
AZ
+1 (555) 838 4154
Work Experience
Manager, Business Process
06/2016
-
PRESENT
Philadelphia, PA
- Collect documentation and develop ‘as-is’ and ‘to-be’ process maps – with a focus on consistency and efficicency across the organization
- Engage with key stakeholders for any required workshop follow-ups and key implementation tasks
- Ensures achievement of AOP goals and objectives
- Manages the financial performance of initiatives and takes appropriate steps to correct shortfalls
- Adept in using financial analytics for business decisions
- Defines success metrics and holds self and others accountable to them
- Plans, manages, and controls the activities of a team that provides operational support for the West region distribution centers
Manager Business Process
07/2010
-
02/2016
Philadelphia, PA
- Leads project identification, execution and communication for process improvement initiatives across the region, distribution network, and other business functions
- Recruits, develops, and mentors blackbelts, greenbelts, and yellowbelts within the West region
- Coordinate effective communication and change management for solutions to ensure adoption and achievement of desired outcomes
- Plans, manages, and controls the activities of a team that provides operational support for the South region distribution centers
- Recruits, develops, and mentors blackbelts, greenbelts, and yellowbelts within the South region
- Ensure 100% Employee Safety Training Compliance
- Maintain “0” Immediate Help Desk Work Orders >24 hrs
- Utilize Pre-Task Planning Methods Personnel Management
Manager, Business Process Management
09/2005
-
02/2010
Los Angeles, CA
- Meet Established Business Plan Deployment Objectives
- Meet Financial Performance Targets
- Meet Employee Management and Reporting Deadlines
- Project /vendor management
- Defining and executing a business-driven IT vision
- Translate business speak into technical needs and vice-versa
- Discover and establish business process
- Design, carry out analysis, and model business processes
Education
Friends University
2000 - 2004
Bachelor's Degree in Math
Professional Skills
- Strong analytical and critical thinking skills with 3+ years of experience in data analytics development and proactive monitoring
- Strong project management skills and demonstrated ability to lead projects of varying size and complexity
- Excellent systems skills, including Business Intelligence, Planning and Allocation Systems, Excel
- Excellent organizational, communication, time management, collaborative, problem solving and interpersonal skills
- Demonstrated leadership skills in managing a business transformation initiative, process and system implementation project, and cross-functional teams
- Strong executive presence and demonstrated ability to develop strong relationships
- Provides strong project management skills and rollout capabilities
How to write Manager Business Process Resume
Manager Business Process role is responsible for analytical, business, advanced, organization, planning, database, training, finance, leadership, excel.
To write great resume for manager business process job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager Business Process Resume
The section contact information is important in your manager business process resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager Business Process Resume
The section work experience is an essential part of your manager business process resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager business process responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager business process position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager Business Process resume experience can include:
- Strong analytical skills to develop solutions to complex issues using knowledge, creativity and judgment
- Detail-orientated with excellent problem-solving skills, and a focus on continuous improvement
- Nurture and develop skills within existing resources; identifying areas for improvement as well as fostering and growing strengths within the team
- Strong Experience using Microsoft PowerPoint and Microsoft Word to present findings, to senior executives
- Prior experience with SAP is desirable
- Identify risks around goal achievement and non-compliance and escalate effectively to break down barriers and drive resolution
Education on a Manager Business Process Resume
Make sure to make education a priority on your manager business process resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager business process experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager Business Process Resume
When listing skills on your manager business process resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager business process skills:
- An excellent team player, demonstrates strong interpersonal and collaborative skills
- Demonstrated ability to effectively manage multiple projects/priorities and meet deadlines in a fast-paced environment
- Solid project management skills for planning, resourcing, monitoring project and improvement initiatives
- Good communication skills for adapting and exchanging information
- Good analytical skills adopted to the analysis capabilities of the process modelling platform
- Effective listening andcommunication skills across executive, mid-level management, and business area teams
List of Typical Experience For a Manager Business Process Resume
1
Experience For Manager, Business Process Resume
- Build a broad skill base to contribute to business. Participate in business skills training programs
- Strong collaborator and networking skills
- Well-developed written and verbal communication skills, including presenting complex material in an organized and compelling manner
- Demonstrated experience leading process improvement disciplines
- Demonstrated experience in managing projects of low to medium complexity to successful completion; able to handle multiple concurrent projects
2
Experience For Senior Manager, Business Process Management Resume
- Communicate concisely and effectively to senior management on key project updates to represent process improvement status
- Creates an effective partnership by developing a common vision, setting clear objectives, expecting teamwork and maintaining open communications
- Thorough understanding of the Planning processes and experience with driver-based planning models
- Experience designing and documenting business processes
- Experience in applying project management methodology to existing operations (PMI, APM, PMP, Prince 2, Six Sigma)
- Allocation, store planning or merchandise planning experience
3
Experience For Manager, Business Process Management Resume
- Experience working with relational databases and using at least one data query language (e.g., PL/SQL)
- Experience working on technical Telecommunications projects within the marketing, point of sales, or inventory fulfillment space
- Experience as a Business Systems Analyst, writing and performing UAT
- Experience in developing new or redesigning business processes, tools and/or delivery models that meet constituent and business needs
- Optimize the Regional Operating Center organization’s business processes and make workflow more efficient and effective
- Experience working with cloud-based ERP and CRM solutions desired
- Mortgage lending operations experience is required
4
Experience For Senior Manager, Business Process Resume
- Upervisory role/experience managing a team
- Experience working in a matrixed environment with multiple stakeholders
- Relevant working experience in a multinational company
- Experience leading direct reports
- Experience working within a Medicare environment
- Experience managing a staff of 3 or more
5
Experience For Manager, Business Process Analysis Resume
- Skill for business process simulation and optimization
- Experience with human centered design is an asset
- Grocery retail, Supply Chain and or food distribution experience is a definite asset
- Knowledge and experience with state-of-the-art solutions for many of
- Strong ability to influence middle and senior management across multiple teams
- Review the delivery process for effectiveness and efficiency
- Working with analytical team, assist in designing, creating, tracking and meeting the organizations goals and metrics
- Understanding of general pharmaceutical commercial and compliance processes, processes and policies
- Understanding of Lean Six Sigma methodologies
6
Experience For Manager, Business Process Analyst Resume
- Willing to travel with maximum 25% in different region
- Support the Director of Business Planning creating new reporting tools and managing the annual planning reports
- Responsible for influencing the end-to-end business process activities - creating, controlling and improving business processes
- Manages onshore department operations (Production, QC and Reporting) including resolving problems, authorizing exceptions, etc
- Responsible for gathering and communicating ongoing contact trends and the proposition of appropriate solutions
- In-depth knowledge of process mapping and business process reengineering in a Commercial Healthcare setting
- Map existing finance and accounting processes and recommend solutions that work with changing systems and platforms
- Meet with the Facility Manager regarding outstanding issues. Add input/insight on upcoming projects and conditions
7
Experience For Senior Manager Business Process Improvement Resume
- Provides support to sales process, including representing BPO Operations in client/prospect meetings, assisting in proposals and contacts, etc
- Refine requirements for revenue recognition, A/R, credit & collections, taxation, sales compensation, accounting & financial reporting business processes
- Ensures that adequate testing is done by LIT members during implementation
- Ensures that adequate training is provided to end users during implementation
- Responsible for exploring and developing innovative methods to improve and streamline business processes
- Participate in the planning or implementing of the account’s or property’s initiatives
- Support team in achieving revenue targets through managing work responsibilities in order to contain costs and meet controllable expense budget
- Manage design, development, implementation and ongoing continuous improvement of IBP process, tools, training, and metrics across business units
- Lead, listen and partner in the planning and tactical delivery of IBP KPI scorecard & operational reporting BI capabilities
8
Experience For Manager Business Process Management Expert Resume
- Ensures that all necessary tracking and reporting is established
- Builds the relationship and reporting required to forecast BPO volumes and FTE requirements. Manages forecasting
- Participate in the launch of new systems including system design, UAT, documentation, and training
- Partner to build and implement system training ensuring that there is synergy between the business process and system functionality
- Manage a staff of engineering resources to ensure they are following Agile best practices
- Manage a staff of engineering resources to ensure they are following Pega and Agile best practices
9
Experience For Manager Business Process Management Resume
- In a project management or related role preferably in media, creative production, advertising or marketing
- Deep understanding of the Business Process Modelling principles & platform (preferable in ARIS)
- Reviews and oversee documentation, training material and training of staff on new polices, process and procedures
- Work varying shifts and hours including extended hours, and possible weekends
- Superior leadership abilities, with the capability of motivating and influencing others
- Understand and adhere to our customer's dynamics, service expectations, goals, and initiatives as they relate to improving value for the Customer
- Initiates metrics baseline and ongoing collection process
- Responsible for the quality assurance of daily production with regard to safety & security of data as well as customer facing performance
- Manages process of maintaining updated policy/procedure documentation applicable to 3rd Party Contact Centers
10
Experience For Manager Business Process Improvement Resume
- Acquire a thorough understanding of our company’s services and tools available to assist in the business development process
- Bulk Refrigerant Tank & Dispensing Equipment
- Responsible for assessing current state data structures vs 'to-be' design
- Work through the operating model and finalize any gaps
- Refine requirements for telecommunications billing operations and bill presentment and taxation
List of Typical Skills For a Manager Business Process Resume
1
Skills For Manager, Business Process Resume
- Experience in a position requiring excellent written and verbal communication skills
- Experience w/ project management (knowledge on project management tool, skills and technics)
- Strong facilitation and communication skills that can span all levels of the organization
- Leverage excellent communication skills to influence your own staff through senior executives
- Strong business process creation and management skills
- Experience with experience mapping software and designing visual representations of constituent(Member, Provider, Employer and/or Broker) experience
2
Skills For Senior Manager, Business Process Management Resume
- Demonstrated understanding of change management and the tools to effectively embed change in the organization
- Experience analyzing data, including experience working with and analyzing large quantities of data
- Experience dealing with conflict, changing work environment, problematic personnel and partners and competing priorities
- Interpersonal skills: emotional intelligence, relationship building
- High working skills on MS Excel& PowerPoint (required)
- Able to effectively communicate, negotiate, motivate, inspire and lead internal and external audiences to agreement and/or common understanding
- Able to adapt quickly to changing demands and to work effectively in a rapidly changing environment
- Able to operate a personal computer, either desktop or laptop an to operate office equipment, including telephone, photocopier, fax machine, scanner, etc
- Superior written and verbal communication skills.Comfortable working with all levels of management
3
Skills For Manager, Business Process Management Resume
- Experience in relevant experience
- Experience business process design and development experience
- Experience: 5-7 years of experience in procurement / supply chain / operations management or related field
- Evidence of managing change initiatives related to scaling a company's organizational effectiveness (e.g., processes, tools, metrics and communications)
- Focus on building the skills of your team and raising their certification levels
- Interact effectively with all levels of the organization build consensus and to work through others in achieving goals and objectives
- Advanced with PC skills (Excel, Visual Basic, MS Word, PowerPoint, Project, Visio, etc.)
- Advanced analytical and conceptual skills with ability to analyze complex problems, interprets operational needs, and develops integrated, creative solutions
4
Skills For Senior Manager, Business Process Resume
- Demonstrated history of successfully managing and accomplishing competing priorities
- Demonstrated experience scaling processes and tools
- Proven track record of results in process improvement and effective change management
- Manages employees in a matrixed work environment and effectively leads, develops, and motivates employees as applicable
- Demonstrated experience in establishing and executing operational strategies
5
Skills For Manager, Business Process Analysis Resume
- Strong understanding of Warehouse operations/processes including receiving, picking, & returns
- Ten or more years of Accounting, business process outsourcing, consulting or systems implementation experience
- Practical experience designing and documenting business processes
- Experience gathering requirements and doing business analysis
- Experience reviewing and responding to RFI / RFP proposal processes
- Able to manage teams ranging in size from 2 to 4 professionals. Proven track record of developing talent
- At least three years in leadership roles (scrum master, development lead, existing people leader experience) with increasing responsibility
- Consistently demonstrates ability to succeed in a continuously changing and challenging environment
6
Skills For Manager, Business Process Analyst Resume
- Experience leading a global SAP SuccessFactors implementation
- Experience supporting end to end HR Transformations
- Experience implementing Lean Six Sigma principles is desired
- Experience managing a matrixed organization to achieve delivery outcomes (product owners, QA, platform support, other teams)
- Experience leading process improvement/transformation
- Strong working knowledge of Word, Excel & PowerPoint
- Experience with ARIS, Business Process Management Modeling, Agile, Business Capability Models, Value Streams, Lean Six Sigma is an asset
7
Skills For Senior Manager Business Process Improvement Resume
- Proven track record of taking initiative in a business environment
- Proven ability to manage a business transformation initiative, process and system implementation project, and cross-functional teams
- Highly effective at overcoming obstacles to move projects forward; tenacious and resilient
- Previous experience with management of remote staff
- Experience, optimally in project management or process improvement
8
Skills For Manager Business Process Management Expert Resume
- Experience in the Health Care industry
- Experience with databases, its handling and behaviour
- Understand core processes of an enterprise and a strong business acumen
- Previous experience w/ BPM projects
- Experience in either commercial technologies or business IT roles
9
Skills For Manager Business Process Management Resume
- Proven ability to develop teams and educate and train others in new ways of doing business
- Experience in managing direct reports
- Experience and expertise in multiple functional areas, supporting Finance
- Project experience with accountability for leading change
- Experience in designinghigh performing business processes that are cross-functional and supportenterprise-wide capabilities
- A proven track record of analyzing business processes and controls
- Demonstrate high quality oral and written communication. Deal regularly with all levels of Company management
10
Skills For Manager Business Process Improvement Resume
- Validate finalized work plan for the implementation of process and system improvements and socialize it with the business
- Intermediate to advance experience with SAP, Microsoft Programs, VISIO, PowerPoint and BPM (Workflow) tools
- Experience in Lean Enterprise, Six Sigma and AGILE Framework
- Experience in businessprocess methodology, governance, frameworks, or project management
- Experience working in a matrix environment; influencing and driving results through an organization in the absence of direct managerial responsibility
List of Typical Responsibilities For a Manager Business Process Resume
1
Responsibilities For Manager, Business Process Resume
- Experience with data quality control and normalization
- Expert skill level Excel and PowerPoint to present findings, reports and analyses
- Building and Process Exhaust Systems
- Responsible for tracking and reporting out to measure business operation performance, including the development of a dashboard or other regular monitoring tool
- Systematic approach to data mining, scrubbing & reconciling data across systems
- Assist the Product Manager in defining the platform roadmap and project scope by providing input regarding team capacity and project complexity
- Manage stakeholder expectations, coordinating multiple project manager’s internal partners working within a program or portfolio
- Produce regular reporting status against goals, driving development of plans and programs to meet the goals
- Leads the strategy for planning and implementing process improvement and/or change management initiatives
2
Responsibilities For Senior Manager, Business Process Management Resume
- Responsible for reviewing the billing of customers and related receivables and well as amounts payable to other parties
- Solve building operational issues, including the supervision of outside contractors/vendors
- Help coordinate business process mapping with all TE business units
- Manage training and communication to global teams on updates to current requirements, system changes and enhancements
- Assists the UHC ACE team with developing new edits for COSMOS based on CMS rules and regulations, boost plan savings, and potentially improve STAR ratings
- Develops and implements processes & system enhancements to establish and maintain quality standards of existing products and services
- Holds self and team to high standards, taking the initiative and drives accountability
- Fully engaged with delivery teams, providing proper notifications of changes and timelines
- Reviews expenses and cost allocations and ensures accuracy of amounts and reporting
3
Responsibilities For Manager, Business Process Management Resume
- Provide support for any and all emergencies. Implement comprehensive emergency procedures for building operations
- Ensure government regulatory compliance, EPA/OSHA compliance, safety program, CFC handling, and other programs
- Establish relationship with key contacts at each facility keeping them apprised of work order status and activities that could affect their operation
- Facilitate diverse groups of people toward clarity and alignment around new or opportunistic solutions inspiring action
- Acts as primary liaison between Accounting and IT for Business Application and process integration issues
- Manages complex data storage management subsystems ensuring implementation of efficient storage utilization
- Has overall responsibility for service level performance including accuracy and turnaround
4
Responsibilities For Senior Manager, Business Process Resume
- Supports projects assigned, assuring target dates are achieved, quality is maintained, and bank’s project methodology is followed
- Sensitive processes with direct impact and hence no scope for error
- Need to coordinate amongst multiple touch points for smooth process flow
- Need for strict adherence to timelines and attention to detail and precision
- Analyze occupancy, vacancy, headcount, churn and other key metrics that create transparency & yield key insights to take action upon (Supply/demand analysis, break even scenario’s, etc.)
- Collaborate with business architectures and process designers to complete design packages
- Coordinates feedback and conducts meetings between Coordinators, Associates, Shared Services, and the 3rd Party Contact Centers involved with the line of business
- 3rd party contact centers staff management
- Assists manager to ensure adequate staffing and service level coverage within budget guidelines. Works with 3rd Party Contact Centers to adjust staffing as a result of shrinkage and volume demands within the line of business
5
Responsibilities For Manager, Business Process Analysis Resume
- Identifying and creating a business process, which is a formalized set of tasks and activities that helps accomplish specific business objectives
- Assists manager in monitoring employee retention goals at the BPO Contact Centers. Ensures schedule adherence
- Monitors performance of BPO Contact Center at or above CSAT levels on a monthly basis
- Transfer & Conveyance Equipment
- Paint Process Air Filter Management Program
- Paint Defect Analysis Program Management
- Production Process Exhaust Systems
- Communications liaison between various Production and Maintenance Depts
- Manages work-plan and delivers on commitments
6
Responsibilities For Manager, Business Process Analyst Resume
- Lead and work with business owners in Finance and Operations teams and through exercise of impact and influence persuade them to pursue recommendations suggested by this team
- Work closely with the head of demand management to ensure that resources are aligned to highest priority quick wins initiatives
- Oversee successful delivery and timely execution of initiatives
- Obtain solid understanding of the target operating model and the current and future connectivity, data flow and organizational design to assess viability of a quick win recommendation
- Utilize Project Management discipline to track all implementation and post-implementation activities such that the overall success of initiatives can be closely monitored including visibility tothe project team and upper management
- Responsible for departmental policies and procedures
- CMMS - Preventative Maintenance Program
7
Responsibilities For Senior Manager Business Process Improvement Resume
- Normal power: Electrical Substations and Switchgear
- Emergency power systems: Uninterruptible power supply (UPS) systems and Standby generators
- Paint Process Air Filtration Management
- Provide management and oversight to client and appeals staff
- Provides subject matter expertise to create an end-to-end model and cross functional organizational support
- Lead, motivate and develop a team to exceed objectives. Identifies opportunities for synergies and leads through implementation of efficiencies. Communicates and models the CenturyLink Unifying Principles
- Support the Sr. Director, Business Process Management on major business process transformation projects and system developments, driving change in a quickly evolving business unit
- Lead workshops and requirements gathering sessions for finance, accounting, FP&A, tax and sales compensation SMEs and stakeholders
8
Responsibilities For Manager Business Process Management Expert Resume
- Apply knowledge acquired on business process modelling notations to various forms of documenting processes
- Facilitate any organizational process workshop involving liaising with users and process requirements
- Carry out professional measuring and monitoring, as well as provision of feedback on performance of business processes
- Facilitate and participate in test cycles, ensuring that all scenarios are identified and tested
- Provide subject matter specialization in revenue recognition, accounting and design of general ledger interfaces
- Manage project plans and take responsibility for status, reporting and deliverables
- Design internal controls to ensure compliance with company financial policies, accounting practices and adherence to the Company's SOX program standards
- Able to lead virtual teams ranging in size from 4 -6
9
Responsibilities For Manager Business Process Management Resume
- Refine requirements for analysis and workflow over deal profitability
- Consult with business and technology SMEs to recommend functional designs that maximize efficiency and internal control
- Design and integrate business processes that take full advantage of system automation
- Coordinate and participate in program launches, ensuring that financial and operational issues are identified and resolved and that changes are implemented successfully
- Manage team members and external consultants to ensure alignment of tasks and high-quality work product
- Maintain a continuous presence with business partners in the program to understand risks, issues and actions
- Educate Business users that are responsible for the operation and management of various business processes
- Lead the redesigned workshop processes
- Manage changes in process
10
Responsibilities For Manager Business Process Improvement Resume
- Act as a “Single point of contact” driving and management of external vendors on IT projects, bridging expectations of the business with vendor capabilities and liaising with the global IT organization
- Supports the business initiatives and assist projects in early project deliverables, i.e. KPI assessment, risk analysis
- Work with process teams to identify process, benefits and risks of proposed process changes and alignment to organizational strategic objectives
- Oversee the process changes and how they fit into the overall business process architecture
- Create and manage the strategy for the business process enterprise
- Manage adherence to business process documentation standards
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