Manager, Customer Analytics Resume Sample
Jabari Schowalter
403 Pollich Mount,
Philadelphia,
PA
+1 (555) 411 0207
Work Experience
Manager Customer Analytics
05/2016
-
PRESENT
Dallas, TX
- Manage analytic deliverables to assist the development of Customer Contact Strategies across multi-channels with an increased focus on Digital
- Work effectively and achieve results in a matrix organization
- Skilled at organizing and prioritizing multiple projects and resource constraints to optimize results
- Communicate effectively to senior leadership
- Answer complex business questions about the health of Macy’s customer base by applying structured problem solving and performing technical analyses
- Plan and perform analytical approaches to inform the development, execution and measurement of targeted communications & offer programs as well as other customer acquisition, retention and engagement strategies
- Build trusted relationships with business stakeholders and key vendor partners based on client service and delivering value
- Present key analytical findings to functional partners
- Train business users on novel analytical approaches
Senior Manager, Customer Analytics
10/2009
-
11/2015
San Francisco, CA
- Improve the effectiveness of customer acquisition, customer wallet share deepening, customer value management and customer retention. Develop, implement, monitor & evaluate analytic solutions that provide sizeable financial benefits to the organization
- Development and ongoing evaluation of statistical models and tools, including; response, next best product, attrition, profitability, customer value, price elasticity, price simulator, pay-down, geo-maps, financial forecasts, channel optimization
- Manage analytic deliverables to assist the development of Customer Operating Plans, Long Range Channel Strategies, Customer Contact Strategies and Product Pricing strategies
- Proactively assist the business evolve to being analytically driven, that uses analytical insight in key strategic decision making and supports an analytical test & learn culture
- Lead the development and management of all CRM database marketing analytics, including but not limited to: client profiling, segmentation & trending, LTV modeling, survey universe identification. Partner with internal stakeholders to develop relevant strategic customer reporting and KPI’s and manage preparation and distribution of same
- A team-player, collaborative, mindset is essential
- Work in Oracle and Hadoop environments
- Facile with large-scale databases (able to pull and manipulate relevant data as needed)
- Experience with one or more analytic packages, including SAS or R
Senior Manager Customer Analytics
05/2006
-
04/2009
Phoenix, AZ
- Excellent communication skills, written, verbal and presentation
- Experience working globally with multiple constituents
- Provide perspective of Sephora’s business relative to total Prestige Beauty through market share analysis and reporting
- Manage the Customer Intelligence Big Data Platform’s data hygiene and business rules with cross functional teams
- Create Tableau dashboards that foster a customer centric view of Retail business with the ability to track longitudinal customer growth and drill down on KPI’s
- Manage customer team’s expectations and keep them updated
- Work in Oracle and Hadoop environments with experience in a variety of ETL technologies (e.g., SQL)
- Engage with business owners to address and inform on topical and strategic issues
Education
University of Minnesota, Morris
2001 - 2005
Bachelor's Degree in Statistics
Professional Skills
- Strong planning, organizing, project management, and time management skills
- Strong SAS and SQL programming skills.
- Excellent analytic, quantitative and problem-solving skills
- Strong relationship management skills and the ability to collaborate with people at all levels
- Demonstrated expertise with open-source analytics languages. R and Python skills are required
- Effective listening, written and oral communication skills with ability to synthesize essential information to stakeholders
- Exposure to and/or prior experience engaging with commercial/field sales organizations
How to write Manager, Customer Analytics Resume
Manager, Customer Analytics role is responsible for sql, programming, sas, security, retail, finance, credit, training, database, architecture.
To write great resume for manager, customer analytics job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Customer Analytics Resume
The section contact information is important in your manager, customer analytics resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Customer Analytics Resume
The section work experience is an essential part of your manager, customer analytics resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, customer analytics responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, customer analytics position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Customer Analytics resume experience can include:
- Establish professional relationships and work effectively with other departments, utilities, trade allies, and industry and government representatives
- Plan analysis effectively and deliver on-time, on-budget and creating insight not just information
- Develops ongoing performance metrics that focus on understanding ROI of marketing effectiveness related to marketing personalization
- Two or more years of experience in designing and implementing customer trend analytics, performance alerts and visual scorecards
- Demonstrated ability to communicate complicated statistical analysis/modeling concepts to business executives
- Experience in development of reporting, data processes, technical documentation, visual dashboards
Education on a Manager, Customer Analytics Resume
Make sure to make education a priority on your manager, customer analytics resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, customer analytics experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Customer Analytics Resume
When listing skills on your manager, customer analytics resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, customer analytics skills:
- Strong presentation skills and talent in synthesizing complex information in a non-technical format for broad and exec / C-level audiences
- Experience with using outside analytic and marketing agencies
- Produce / review required reporting, KPIs and programming logs in line with all internal processes & procedures and good governance
- Data Science and Customer Modeling and Segmentation Experience
- Global marketing experience desirable
- Manages multiple priorities well. Understands what’s most important, and gets it done quickly within the resources available
List of Typical Experience For a Manager, Customer Analytics Resume
1
Experience For Manager Customer Analytics Resume
- Experience in managing analysts and setting priorities
- Experience working with customer or transactional data
- Manage Vendor partners including SOWs and day to day work
- Vet findings, take direction, advice and support from Analytics Leaders
- Respond to as needed ad hoc company needs for analytics
- Partner with Customer Service leadership and subject matter experts to build a data-rich culture
- Collaborate with analysts to develop a consistent and complementary analytical approach
- Collaborate across business units to meet cross-functional data needs
2
Experience For Senior Manager, Customer Analytics Resume
- Financial managers and analysts
- Responsible for developing data-driven customer focused solutions working across teams within NA Home to meet the NA Home Strategy whilst also meeting customer’s needs
- Extracting, manipulating and analyzing data to provide critical insight, creating analytical solutions, deriving the insights and recommendations with a clear focus on delivering actionable insight
- Leadership, motivation and development of team of analysts (on and offshore)
- Within all aspects of the role put the Customer at the heart of decision making and support the NAH ambition to lead the digital transformation of our industry; revamp digital analytics
3
Experience For Senior Manager Customer Analytics Resume
- Articulate a business problem, put it in context, define analysis objectives, create analytic plan, deliver compelling customer insights, and provide clear recommendations
- Development and management of all CRM database marketing analytics, including but not limited to: client profiling, segmentation & trending, CLV modeling, survey universe identification
- Introduce innovations that enable us to understand our customers better, and more efficiently
- Collaborate and build relationships with leaders, business partners, peers, and team members. Educate partners on analytical approach & methodologies, insight development and best practices
- Assigns personnel to various projects and directs their activities; reviews and evaluates their work for quality, accuracy, analytic thoroughness and logic; prepares individual performance reports
- Confers with and advises subordinates on administrative policies and procedures, technical or analytic questions, priorities and methods
4
Experience For Group Manager, Customer Analytics Resume
- Professional work experience with increasing levels of responsibility
- Querying Paneras data warehouse or other sources of data to create analytical datasets
- Partners with business leaders to understand the type of insights most valuable to them in executing their strategies; works with the larger Business Intelligence team or other organizations to deliver solutions
- Develop and maintain an in-depth understanding of Panera Breads data resources, including operational databases, and data flows with external partners
- In a Business related and/or Analyst role
5
Experience For Manager, Customer Analytics & Insights Resume
- Design and manage the execution of analytical projects utilizing proprietary and syndicated data sources in support of the company’s strategic objectives
- Develop long-term relationships with internal stakeholders to identify and address business issues pertaining to our customers, markets, product categories and competitors
- Oversee internal reporting for business line reviews, social media
- Coach and develop team members
- Manage vendor relationships
- Position reports to Director CI Analytics
- Application of research methodology in statistical applications to develop powerful analyses to help Panera understand our customer better
- Evolving analytical approaches in coordination with loyalty team members and other analytical contributors to craft the most appropriate project design and outcomes
- Selecting and using a range of statistical methods to create insight. Methods can include clustering, predictive modeling, market basket analysis, regression analysis, explanatory analysis, descriptive analysis or any number of techniques to create insight
6
Experience For Manager, Customer Analytics Resume
- Presentation of analytical findings to the loyalty team and guiding them in the proper interpretation and use of the results
- Ensure that standard operating procedures and corporate privacy and data security policies are observed
- Coordinate analytical activities with the Data Science, Insights teams and vendors to understand MyPanera trends and impact on data, design and findings
- Contribute to database projects, which often require participation of all stakeholders
- Understand business objectives and requirements, organize and interpret research results, and deliver insights and recommendations in the Marketing environment
- Experience with data query tools such as SQL and warehousing technologies such as Oracle and Hadoop
- Explore and analyze Marketing Vehicle performance data, provide insights and identify business opportunities within both the stores and digital channels
- Drives the delivery of BUSA’s unique selling proposition to impact Bacardi’s business with our key national accounts customers
- Present complex results and recommendations to business leaders in a clear, concise manner
7
Experience For Manager Customer Analytics Resume
- Identify and document the need for statistical test/experiment designs (DoE)
- Use relational database to mine data and generate meaningful reports
- Assist and train others in the use of the data warehouses
- Stay current with business results, strategies, industry standards and best practices
- Translate business need into model/analysis specifications
- Make strategic recommendations based on analysis results
- Understand overall business objectives and make accurate, thoughtful decisions
- Act as the day-to-day Customer Analytics partner for the Bacardi USA National Accounts On-Premise team
8
Experience For Senior Manager, Customer Analytics Resume
- Responsible for providing accurate and consistent business decision support, with insightful analyses via use of various internal and external data sources (syndicated data, depletion, consumer insights, etc.)
- Analyzes top line performance by customer, promotional activity analysis including ROI and customer P&L; identifies, evaluates, communicates risks and opportunities
- Responsible for presenting to the customer as well as national On-Premise leadership teams
- Supports as needed the planning and business routines needed to deliver industry-leading responses to Customer RFPs, which includes performing the required analytical support and financial analysis
- Performs commercial analytics, develops insights and communicates in a consistent manner internally and with our customers while understanding customer differences and delivering against various expectations
- Team Leadership & Development: Provides leadership, coaching, and motivation for analysts to achieve development goals
- Ensures alignment on all aspects of internal commercial elements as it relates to the business units
- Actively supports the monthly, quarterly and trimester business reviews on the national accounts business to ensure understanding of the performance, analysis of opportunities and any forecasted changes to plans
- Continuously looks to improve and simplifies our processes as they relate to the planning, reporting and performance measurements of our brands and how we use our supporting systems and tools
9
Experience For Senior Manager Customer Analytics Resume
- Build and foster solid business partnering relationships with internal and external customers
- Big Data Analytics: Connects disparate data sources (internal & external), designs & defines analytical methodologies to manipulate and synthesize large amounts of data that lead to insights and delivers actionable recommendations across strategic initiatives
- Reporting: Prepares reports and presents to senior leadership on both strategic areas of focus and overall company performance including recommendations and actionable next steps
- Thought Leadership: Guides strategy and influences decision making with Vice President’s and above through fact-based analytics and persuasive interactions, while passionately advocating for the customer
- Implementing a cutting-edge toolkit for A/B testing in CRM, levering external as well as internal expertise (our Product Analytics and Data Science teams) when required
10
Experience For Group Manager, Customer Analytics Resume
- Working closely with our Customer Data Science team to embed Machine learning techniques to personalise all aspects of our communications (content, messaging, contact frequency, contact timing…)
- Supporting our ambitious subscriber base growth strategy, evaluating the financial viability of working with external vendors to acquire new and valuable customers
- Demonstrated experience of using R (or similar tools) to structure, transform and visualise big data
- Clear presentation of findings and ability to guide next steps at various points
- Design, execute, and continuously evolve the strategy for how Invesco uses analytics to accelerate performance by identifying commercial opportunities, creating models that drive relevancy and personalization
List of Typical Skills For a Manager, Customer Analytics Resume
1
Skills For Manager Customer Analytics Resume
- Written and verbal communications skills, including the ability to present complex information
- Effectively balance implementation of highly technical models in a sales environment
- Experienceworking with analytic software (R, SAS, Python, etc.)
- Experienceworking in a retail environment
- Utilizing sophisticated data management tools and analysis to develop actionable insights into customer experience performance
- Working with Digital, Call Center and Guest Experience teams to understand business needs
- Experience with planning/reporting/forecasting processes and tools
- Experience in a related field including leadership responsibilities
- Experience with advanced analytic tools (SAS, SQL) and relational marketing databases
2
Skills For Senior Manager, Customer Analytics Resume
- Exposure/experience to statistical modelling methods and approaches
- Analytics experience
- Management experience in analytics
- Serve as an applied statistics Subject Matter Expert (SME) for the Customer Experience Strategy team and internal business partners
- Working knowledge and experience with TD's Voice of Customer/ LEI survey data an asset
- Working knowledge and experience in data visualization tools (e.g., Tableau, Domo) an asset
- Have a passion for understanding the customer and driving improved customer experiences with Michael Kors
3
Skills For Senior Manager Customer Analytics Resume
- Business acumen and proven ability to work collaboratively with senior level sales and other cross-functional leaders
- Experience in the application of research findings and customer analytics to the retail environment or other relevant business settings
- Direct experience in the efficient analysis of extremely large datasets
- Experience with data analysis tools such as SAS, SPSS, Tableau, R, Python
- Manage daily operations, workload, project prioritization, and personal development of an analytical team
- Detail oriented and demonstrated ability to manage multiple projects simultaneously
- Working knowledge of TFS (Team Foundation Services), VSTS or similar code versioning or release management tools
4
Skills For Group Manager, Customer Analytics Resume
- Driving best-in-class analytics through direct interaction with the business leaders and leadership of the analytic resources embedded in the business
- Recommending best practices, tools, resources and provides expertise
- Contributing to wider best practice approach for analytics across the insight department
- Partnering with the Data Science team to develop optimized customer segmentation models
- Manage the programming and monitoring of actionable analytic solutions that support the defined strategy and business process
- Integrate results with Marketing Insights Manager connecting Customer insights with Consumer and Shopper Insights
- Interface with a range of analytical understanding and adapt communication to the needs of the understanding
- Work with marketing, merchants and planning teams to incorporate analysis findings into actionable strategies
- Proactively identify & plan for risks and provide mitigating actions
5
Skills For Manager, Customer Analytics & Insights Resume
- Principle/fact-based decision maker, but also flexible/ practical based on new emerging situations/ facts
- Self-starter capable of working independently, as well as a team
- Knowledge of statistical procedures that are applied in customer marketing
- Proficient with the use of relational databases and query design to research, review and coordinate marketing data to address complex business questions
- Develops customer scoring models internally and in partnership with the Bose CDO for CLV, Propensity to act/next action, and data driven segmentation
6
Skills For Manager, Customer Analytics Resume
- Supports testing in personalization to ensure tests are appropriately setup and measured
- Leads team in development of storytelling and insight generation to support all customers
- Maintains agency relationships and work with CDO for related marketing and consumer insights and data science projects
- Work to setup experimental designs, measure impacts, inform future marketing spend allocation
- Partner with WU’s various marketing agencies to help provide aligned analytic insights
- Present analytic findings with WU Business Unit Leaders around pricing and network expansion
- Provide an overall assessment of the business’ health by defining dashboards that synthesize and clearly communicate customer KPI's and life cycle trends
7
Skills For Manager Customer Analytics Resume
- Build collaborative and productive relationships with clients by providing analytics-driven recommendations to achieve clients’ business objectives
- Work closely with the Analytics, Data, and Decision Support team in database design and data architecture planning
- Identify and implement opportunities to efficiently advance analytical processes, methodologies and ways of working and share with the wider Insight community
- Work across teams to ensure the delivery and communication of a single cogent customer insight understanding which enables the business to take action
- Contributes strategic vision and integrates a broad range of ideas regarding analytics and applications development
- Highly energized personality with a positive attitude and passion for statistical analysis and predictive modeling
- Responsible for developing insights, risks & opportunities that create value and grow both Bacardi as well as the customers business
- Partner well with others within the larger Customer Insights & Analytics team and within our partners’ orgs in order to successfully execute projects
8
Skills For Senior Manager, Customer Analytics Resume
- Flexibilityand Adaptability - Knowledge of successful approaches, tools, and techniquesfor dealing with changes and adapting to a changing environment; ability toadapt as needed
- BusinessAcumen - Knowledge, insight, and understanding of business concepts, tools, andprocesses that are needed for making sound decisions in the context of thecompany's business; ability to apply this knowledge appropriately to diversesituations
- Advanced skills in statistical analysis such as principal component analysis, regression, clustering and forecasting and ability to communicate those techniques to non-technical audience
- Influence at all levels within the Business Partner organizations and internally within the company
- Undertake post implementation reviews of analytic projects to further enhance the quality of future strategies & solutions
- Support the agenda on Global Standards and ensure all Regulatory projects are delivered in a timely manner and with high quality
- Manipulate multiple data sources across the Bank’s product lines to create an holistic customer view
- Generate customer experience insights using TD's proprietary Voice of Customer survey feedback programs (also known as Legendary Experience Index or LEI survey)
9
Skills For Senior Manager Customer Analytics Resume
- Leverage other syndicated survey data as needed to generate comprehensive learnings of our customers and TD's standing in the competitive landscape
- Develop a solution to bring various customer data sources together to generate a holistic customer experience story and highlight TD's strengths and opportunities. These data sources include VOC survey data, internal customer profile data, and operational data (outage, call volume, wait time/average speed to answer) from businesses
- Partner closely with the data platform to optimize data integrity, systems and reporting capabilities
- Support the innovative automation project and work activities associated with the ongoing reporting and analytical needs of the Customer Experience Strategy team
- Experience with R, Python and/or SaaS
10
Skills For Group Manager, Customer Analytics Resume
- Experience with big data analytics, SQL Programming and relational databases. Ability to translate technical findings to a non-technical audience, including executives. Experience leading projects to deliver complex solutions working with internal and external partners
- Work comfortably in a fast-paced environment
- Develops scientific methods and mathematical models to understand and predict the behavior of customers, drivers of sales growth, and value creation
- Provides current, accurate, actionable information about customers, prospects, products, competitors, markets, and the business environment in which Sam's Club/Walmart operates
- Desire to use data and analytics to bring to life customer perspectives and opportunities that are actionable for marketers
- Self-motivated to quickly learn and understand new concepts and technologies
List of Typical Responsibilities For a Manager, Customer Analytics Resume
1
Responsibilities For Manager Customer Analytics Resume
- Building predictive models that quantify the impact of sales and marketing activities to provide simple diagnostic metrics to drive performance in a complex marketplace
- Design and implement adaptive segmentation and personalization models – multi-tier customer segmentation, loyalty scoring, propensity to buy, direct product and cross-sell recommendations – tailored to perform in today’s financial services environment
- Develop sales driver (‘Due To’) analyses and multi-touch models that can be implemented in EDL to provide ongoing evaluation of sales and marketing performance
- Design and implement predictive sales engagement and sales response models: Identify high value customer sales opportunities, quantify and prescribe sales activities,
- Leverage machine learning to build trend detection models to provide short interval detection of changes in customer or product behavior
2
Responsibilities For Senior Manager, Customer Analytics Resume
- Isolate product sets that are most/least responsive to sales and market forces, leverage CRM and unstructured data to improve sales predictions
- Create analysis and visualization techniques that increase transparency of distribution activation and impact for Invesco teams. Collaborate with Marketing and Technology to build on-demand tools for performance reporting and analysis
- Mentor team members to help them improve their understanding of predictive models and machine learning
- Exhibit strong problem solving skills and the ability to work well in a team environment, prioritize work, analyze interdependencies and deliver against deadlines
- Partner closely with Sales, Marketing, and Technology to connect distribution analytics strategy and programs directly with business opportunities and sales execution
- Understanding of quantitative theories and techniques (regression, decision trees, logistic regression, cluster/factor analysis and ANOVA etc) and their role in a business context
3
Responsibilities For Senior Manager Customer Analytics Resume
- Quantitative reasoning skills, including the ability to frame problems, structure analyses and models, and to summarize quantitative data in graphical or tabular forms
- Project management skills, including the ability to manage team members and external suppliers to deliver actionable insights in a timely and cost-effective manner
- Solid knowledge and experience using customer profile data
- Solid knowledge and experience using other TD data sources (operational within businesses or channels) an asset
- Proven track record of successfully merging and aggregating multiple data sources (e.g., survey, customer profile) to create a custom data environment
- Intellectually curious/ open to learning and adapting to new and better ways of doing things
- Master’sDegree in related field
- Seven or more years of customer analytics experience with demonstrated ability to design and deploy models in key analytical competencies - adaptive segmentation, propensity modeling, sales response modeling, CLT / Loyalty modeling
4
Responsibilities For Group Manager, Customer Analytics Resume
- Demonstrated ability to enable analytics platforms to drive customer / CRM results. Experience in financial services, credit cards, e-commerce, or shopper marketing would be valuable
- Three or more years of experience implementing personalization / customer recommendation frameworks: customer journey mapping, ‘recommend to buy’ algorithms, cross-sell opportunities, and customer targeting
- Graduate level training and hands-on expertise with classical statistical methods: General linear models, limited dependent variables, linear / non-linear classification, clustering, Bayesian estimation / updating, latent cluster or hidden markov models
- Serving as final sign-off on the prioritization of ad-hoc reports to be automated and standardized
- Graduate level training and hands-on experience with Machine learning: Supervised vs unsupervised methods, tree based methods, Support Vector Machines, etc
5
Responsibilities For Manager, Customer Analytics & Insights Resume
- Supporting customer group changes to specific reporting, metrics, data, and policies that impact business as usual for the customers
- Contributing to the building of analytics capabilities across the customer group
- Working knowledge of data query and BI tools: SQL, Google Data Studio, Alteryx, Einstein analytics, Shiny, etc
- Managing customer relationships within Center of Excellence (CoE)
- Partnering with the Director to ensure the right message is delivered to the right guest at the optimal time
- Consolidate and create efficiencies in reporting from component groups that feed data and business updates to this centralized reporting depot, including the evaluation and implementation of existing or new tools to enable both executive and detailed analyses
- Frame and structure analysis with a rigorous, high standard of professionalism
- Gather requisite data by querying large scale relational databases, including Oracle, Netezza, Hive and potentially others as new technologies are adopted by WU
- Analyze and visualize data as appropriate to reach informed conclusions, whether by creating histograms and probability distributions to setting up valid design of experiments to more advanced concepts like estimating demand elasticities, predictive modeling and other statistical techniques
6
Responsibilities For Manager, Customer Analytics Resume
- Manage offshore resources around the globe to perform additional data querying tasks as required
- Using extensive knowledge of marketing drivers and testing techniques to find the right mix of vehicles, channels, timing and so forth to optimize marketing spend in the context of other organization effort, i.e. pricing, network expansion, etc
- Utilizing econometric modeling as a supplemental marketing measurement tool to the more rigid experimental designs to build organizational confidence in results through triangulatation
- Creating, managing and executing proper experimental design strategies (DoE) to objectively establish impacts of key WU business initiatives on customer and financial metrics
- Partnering with organizational leadership to be fully integrated into the key initiatives, and work with key stakeholders to enforce rigorous measurement strategies
7
Responsibilities For Manager Customer Analytics Resume
- Working cross-functionally with leaders from Marketing, IT, Operations, Finance, vendors and on / off-shore analytics to deliver timely feedback and recommendations
- Strong analytical experience is essential
- Solid statistics background, expert understanding of experimental design (DoE) and consumer
- Highly skilled at presenting data driven stories to a wide variety of audiences
- Work experience in customer or advanced analytics
- Experience managing/leading analysts in delivery of analytics projects
- Experience in the Spirits or broader beverage alcohol industry
- Managing, directly and indirectly, both onshore and offshore resources to ensure timely delivery of results
- Being the objective source of truth to the organization when it comes to value assurance measurement accuracy and revenue implications
8
Responsibilities For Senior Manager, Customer Analytics Resume
- Comfortable and effective when interfacing with director and VP-level business leaders. Strong ability to understand business problems and translate to research initiatives
- Excellent verbal, interpersonal and written communication skills, with emphasis on data visualization skills. Ability to synthesize findings into essential insights and communicate them effectively to senior management. Recruiter: Howard Fishman
- Experience in analytics, research, and/or data science
- A well organized, high energy, detail oriented, and persistent professional with the ability to identify/focus on key issues, prioritize efforts, and ensure follow up with timely/quality results
- A demonstrated track record of serving as a business partner to the senior leadership team with the ability to influence key business decisions and track performance against key objectives
- Proven analytical skills and ability to shepherd the company through its next stage of growth
9
Responsibilities For Senior Manager Customer Analytics Resume
- Ability and desire to translate complex financial concepts to individuals at all levels in Commercial, finance and non-finance managers
- Thrive in a dynamic, ambiguous and fast paced environment - flexibility, team oriented, collaborative work style and a positive attitude
- The highest ethics and moral standards; unquestioned integrity
- Develops customer KPI metrics and measurement plan and then captures and reports the results
- Aligns with key Global Sales leaders for backlog of projects: Ecommerce, Retail, Wholesale and Customer Service
10
Responsibilities For Group Manager, Customer Analytics Resume
- Deliver insights to Global Sales leadership from Customer Feedback Measurement
- Drive a backlog of customer insights for advanced analytics, data science and own internal team
- Full people management responsibility including, inspire and attract talent, support performance, recognize and celebrate, empower development and model the Bose E&V
- Work in agile, test and learn, iterative environment
- Advance decisions based on analysis and data
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