Manager Programs Resume Sample
Perry Medhurst
185 Blaise Garden,
Dallas,
TX
+1 (555) 331 1114
Work Experience
Manager, Programs
09/2017
-
PRESENT
Detroit, MI
- Lead the client relationship/interface for the Team Concept Site(s) and any additional initiatives assigned
- Establish a “Trusted Advisor” relationship with stakeholder counterparts as an SME
- Coordinate work and/or approvals between other internal and/or external groups and vendors
- Liaison with other client core team members on implementation, follow up and quality audits
- Post-secondary education or equivalent work experience and CHRP Designation would be considered an asset
- Provides general planning and direction in order to develop and facilitate the day-to-day activities and operations of the STAR-TRACK (Special Teens At Risk – Together Reaching Access, Care, and Knowledge) Statewide Prevention Team
- Produces regular summary reports and programmatic updates on outreach, prevention events and activities, and coalition work per grant report requirement
- Provides direction around the development of social media and various promotional materials
- Maintains databases used to collect and analyze data, track expenditures and maintain budgets for Prevention Team
Senior Manager, Programs
02/2014
-
06/2017
Houston, TX
- Monitors and evaluates program operating policies and procedures
- Works with Program Director to develop program goals and milestones, specifically related to intersectional and innovative HIV prevention and health promotion strategies. This includes behavioral and biomedical interventions
- Ensures efficient recruitment, orientation, training, and talent retention for maintaining highly involved and motivated employees
- Management of the Contract Change Request (CCR) program and follow up with all parties
- Contract changes and updates including coordinating Novartis, Account Team, and Legal
- Manage scope documents and ensure they are updated accordingly – Schedule 3.1 & attachments, SAM, etc
- Coordinate new scope proposals in all regions globally
- Work with Strategic Development (SD) Team on RFI’s and RFP’s in all regions globally
- Ensures contract compliance at a high level
Senior Manager, Programs Team
10/2011
-
01/2014
Philadelphia, PA
- Works with Integrated Facility Management (IFM) and Project (PDS) teams on contract updates and changes
- Manages Local Country Agreements globally
- Manage escalation process for issues formally submitted to Governance
- Manage transition of new scope into portfolio, including sites or regions
- Provide regular Executive-Level dashboard or presentation reporting
- Define and implement Corrigo project plans in accordance with client’s needs as early as transition phase, and work through optimization and transformation
- Structure and lead Corrigo teams to ensure maximum performance
Education
Siena Heights University
2006 - 2011
Bachelor's Degree in Engineering
Professional Skills
- Excellent organizational skills, customer service orientation, superior initiative and attention to detail, and above average critical thinking skills required
- Strong interpersonal and organizational skills as well as oral and written communication skills
- Data driven decision-making skills and critical thinking/problem solving skills
- Strong interpersonal and communication skills to work effectively with a wide range of constituencies in a diverse community
- Demonstrated strong organizational and facilitation skills
- Excellent problem-solving, analytical and critical thinking skills required
- Proven leadership, coaching, and teambuilding skills to strengthen and cultivate relationships
How to write Manager Programs Resume
Manager Programs role is responsible for presentation, interpersonal, training, retail, finance, integration, database, procurement, recruiting, auditing.
To write great resume for manager programs job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager Programs Resume
The section contact information is important in your manager programs resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager Programs Resume
The section work experience is an essential part of your manager programs resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager programs responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager programs position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager Programs resume experience can include:
- Solid problem solving skills and ability to focus both strategically and tactically to achieve firm and client transition and business goals
- Excellent communication, collaboration, interpersonal, analytical, time management, presentation and problem solving skills
- Effective written, oral, and communication skills
- Outstanding verbal presentation and written communication skills required
- Monitors and manages plan effectively, facilitating communication and coordination between groups, removing roadblocks and setting expectations
- Strategic and analytical thinking skills with an ability to solve programs and make decisions
Education on a Manager Programs Resume
Make sure to make education a priority on your manager programs resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager programs experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager Programs Resume
When listing skills on your manager programs resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager programs skills:
- Effective interpersonal and leadership skills and demonstrates a followership model and develop team’s capabilities
- Strong clerical skills to gather and analyze statistical and/or qualitative data to generate reports
- Solid program management and problem solving skills
- Demonstrated experience working with integrated teams on major infrastructure project with knowledge of program controls
- Experience managing diverse teams of highly skilled employees desired
- Proven ability to drive effective decision making with executive leaders across all project phases
List of Typical Experience For a Manager Programs Resume
1
Experience For Manager, Programs Resume
- Experience in related management position as well as experience managing and motivating personnel
- Experience with project management and driving multiple projects and campaigns simultaneously
- Experience working autonomously in a fast-paced, high-growth environment
- Develop an Integrated Master Schedule (IMS) outlining critical schedule requirements pertaining to program
- Perform financial analysis, prepare specialized program and project budgets to include staffing and operational needs
- Ensure contractual requirements are met while adhering to associated cost, schedule and performance parameters
- Implement improvements to the program to meet changing mission parameters and requirements
- Ensures adherence to the program’s policies regarding duty hours and effects of leave on board eligibility
2
Experience For Senior Manager, Programs Resume
- Provide general guidance regarding accreditation and program management to the department’s constituents
- Provide purpose, direction and motivation to team
- Conduct client presentations and client feedback meetings
- Ensure a positive, collaborative work environment for the team
- Mentor, coach and guide project team members
- Develop and provide regular guidance, training and updates on the application of the adidas Group Workplace Standards and associated guidelines and policies to designated business entities’ staff and to the SEA Field Operation team members
- Stakeholders such as interest groups, non-governmental organisations (NGO), relevant government departments, competitor brands, industry associations and multi-stakeholder initiatives
- Retail or office experience is required
- Advanced knowledge of and experience with Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project and Outlook)is required
3
Experience For Senior Manager Programs Resume
- Experience in capital works and / or programs
- Eager to work with and help anyone with a client-oriented mindset
- Passion for Instagram is essential
- Oversee the maintenance and implementation of the program’s safety procedures including regular inventory and replenishment of emergency supplies, responsible for distribution of emergency procedure information, and maintenance of the RA emergency phone. Remain available 24-7 in the event of an emergency
- Oversee the maintenance and development of the program’s Filemaker databases, and the maintenance and development of the program’s website
- Work as part of the program support team, along with AAR personnel, who provide proper finance, contracting, human resourcing, compliance, and legal review on emerging and ongoing programs
- Manage PD’s schedule and determine projects that need to be addressed by the PD, and those that can be delegated to Associate PDs and/or other staff
- Reviews show and programming material, including musical selection, proposals for scenic, costume and media design. Works closely with designers to ensure the Company’s vision is executed
4
Experience For Senior Manager, Programs Team Resume
- Relevant industry courses or certifications
- Creative and artistic vision
- Manage multiple budget accounts
- Designs, develops, and implements business student engagement program, including workshops, seminars/roundtables, special guest speakers, student conferences; manages business student organizations, coordinates travel for student academic enrichment and engagement on and off campus
- Works with minimal supervision to manage annual agenda of undergraduate events, including but not limited to onboarding of freshmen and other new students, annual awards ceremony, undergraduate commencement reception
- Administers unit’s financial budget reporting; recommends and oversees initiatives designed to implement budget directives
5
Experience For Manager Programs Aims Production Resume
- Coordinates Vice Dean’s daily operational activities; organizes meetings, compiles research and background files/briefs for Vice Dean’s use
- Creates and maintains outreach materials for Undergraduate Business Education such as monthly e-newsletters, social media, and website
- Works closely with Assistant Dean and other business units to promote and coordinate opportunities for selected to students to access international in-country activities including: faculty-led immersion courses, conferences, competitions, professional development, and social entrepreneurship activities
- Negotiates, reviews, and executes all contractual relationships for undergraduate business events and programs, oversees logistics for both onsite and off-site facilities, and connects to relevant university systems and personnel to ensure compliance with university policies and procedures
- Works with University and grant foundations to prepare reports for unit’s grant activity
- Works closely with nonbusiness units to schedule, secure and prepare appropriate facilities to host student activities and events, as well as support of admissions activities
6
Experience For Assistant Manager, Programs & Projects Resume
- Approves payment of authorized expenditures for business student clubs and organizations for up to $500
- Independently identifies problems and opportunities related to undergraduate business student engagement and business-related student organizations overseen by the unit; prepares status reports for Vice Dean and initiates follow-up/action as necessary
- Using independent judgment completes special assignments for the Vice Dean, which include but are not limited to collecting, organizing data, and producing reports
- Creating and updating outreach materials, social media, and website concerning the M.S. Ed. Programs and SEALED project
- Managing day-to day student concerns and program advising needs
- Recruiting secondary teachers to enroll in University of Miami's Master's of Education programs
7
Experience For Manager, Programs & Production Development Resume
- Participates as needed in training sessions to implement new or improved systems and procedures
- Assists SEALED project principal investigators with independent coordination and management of all aspects of the program, as needed, including
- Establishes and maintains a system of clinical placement site records to assist the program in maintaining accreditation, and students in gaining certification after graduation
- Maintains the web-based programmatic evaluation tools (Typhon®) for students and clinical faculty on an ongoing basis to ensure compliance with accreditation
- Monitors clinical sites by scheduling clinical site visits for the Program Director
- Maintains the web-based clinical case program and (Typhon®) for students on a monthly basis to ensure compliance with certification requirements
8
Experience For Manager Programs Aims Sustainment Resume
- Assures adequate anesthesia case numbers of specific anesthesia case categories for meeting the Council on Accreditation of Nurse Anesthesia Educational Programs (COA) accreditation and certification standards and maintains accurate supervision of Typhon documentation
- Managing the Nurse Anesthesia Database Management System (Typhon) by monthly auditing case summaries, student documentation, and updating student license information
- Collates clinical evaluation summaries as directed by the Program Director
- Acts as a liaison between clinical affiliations and NAP
- Works with the Program Director and faculty in the development of clinical sites
- Coordinates student appointments and clinical academic meetings with the Program Director
- Schedules appointments for the Associate Dean, Program Director, Associate Program Director, and other faculty members, and prepares any materials necessary for each appointment and/or meeting
- Mentor , coach, and guide project managers and business analysts’ detailed work, providing direction to stay aligned with the program’s intent and Enterprise Project Management Office (EPMO) guidelines
9
Experience For Assistant Manager, Programs Resume
- Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions and enforcing standards and procedures
- Lead and direct the work of project managers, business analysts and team members in a matrix, cross-organizational teams
- Provide expert level guidance to project managers, business analysts, and team members during the definition and execution of project requirements and documentation
- Manage and build relationships with executives and key decision makers from project inception to post-deployment while simultaneously ensuring customer satisfaction and business value
- Effectively manage the collaboration and relationships with the business, technical and vendor teams involved in projects and programs
- Simultaneously manage multiple projects within the treasury and shared services verticals
- Plan and manage project schedules, project resources/utilization, budgets/forecasts, and project success criteria
- Describe and evangelize programs organization-wide to interested and affected groups at audience-appropriate level of detail
10
Experience For Public Policy Manager, Programs Resume
- Establish and maintain relationship with program Sponsors and Stakeholders throughout programs to open communication channels that allow for feedback and rapid response
- Communicate complex program status to Executive Sponsors and Stakeholders, in a manner that enables them to have a common understanding of the program’s value and progress toward the outlined business objectives
- Excellent executive presentation skills required
- Comprehend overall program scope and dependencies and align individual project deliverables and plans to achieve results
- Program/project management experience (project planning, project controls/monitoring, budget management, building stakeholder relationships, managing complex integrations and dependencies, risk management) required
- Program Management capabilities across multiple project types such as business Process Reengineering, Strategy Transformation, Vendor Integration, SDLC (waterfall and agile methodologies) projects required
- Prioritize work for self and program stakeholders based on corporate strategy, roadmap and goals
- Proficient in the use of MS Word, MS PowerPoint, MS Excel, MS Project and MS Visio for reports, analysis, and presentations required
List of Typical Skills For a Manager Programs Resume
1
Skills For Manager, Programs Resume
- Proven history achieving results through effectively leading cross-functional teams of IT, business and vendor team members required
- Effectively plan, delegate and/or supervise the work of others
- Coordinating a large program with administrative, budget, or project management experience
- Banking/Financial Services experience required
- Assisting with summer academy for project teachers' capstone experience
2
Skills For Senior Manager, Programs Resume
- Experience in designing and implementing new HR programs and initiatives in a rapidly changing organization
- Experience thinking, planning, and executing resourcefully and creatively
- Experience managing large engineering team including cost, schedule, and technical aspects
- Experience working within or a firm understanding of, a matrix management structure where support services are embedded within program office delivery teams
- Experience in leading and directly managing a Delivery group required
- Manage competing priorities to meet project timelines
- Experience in University, Military or Diversity Hiring
- Implement, embed and facilitate effective decision-making processes at all levels of the program organization structure
- Technical writing and proposal development experience is required
3
Skills For Senior Manager Programs Resume
- Experience working with youth and young adults
- Experience working with lesbian, gay, bisexual and transgender populations
- Event management and budget experience required
- Excellent knowledge of Microsoft Office (i.e., Word, Excel, Outlook, Visio, and Project) required
- Organize and prioritize resources
- At least three (3) years experience as a project/program manager
- Skillful and fluent use of computer and Microsoft applications
- Experience preferably in Pharmaceuticals or Biotechnology industry and Project Management
4
Skills For Senior Manager, Programs Team Resume
- Coordinating classroom-embedded support for teachers and monitoring fidelity of implementation for coaching provided by district staff
- Providing administrative support in the development, implementation, and marketing of project activities
- Drafting and assisting with development of project promotional or recruitment materials and reports
- Serving as a principal liaison between students, faculty, and staff
- Assisting to coordinate activities of support staff (Student Assistants, etc.)
- Gathering data to draft and provide reports to project team, as needed
- Working with relevant university offices to provide broad educational and institutional support, as needed, by teachers enrolled in the programs
5
Skills For Manager Programs Aims Production Resume
- Working closely with district partners to implement and sustain project activities
- Develop local and global recruiting plans, employ various sourcing strategies and resources as well as developing new, innovative and creative recruiting ideas
- Responsible for all phases of Instructor Evaluations including developing, distributing, and collecting. Submits all data to Assistant Director for review
- Has of diversity of thought in their approach of designing and building new recruiting strategies
- Assess and leverage recruiting technology to ensure sourcing strategies for the businesses are well positioned for the company's growth
- Flourish in a fast-paced environment that is open to experimentation and striving for continuous improvement while building the foundations of the program
- Provide strategic input on program scheduling and resource planning
6
Skills For Assistant Manager, Programs & Projects Resume
- Responsible for developing, updating all Student Code of Conducts. Maintains database for all signed forms
- Coordinate the appropriate requests to obtain funding for subcontract engineering services
- Be an advocate and leader in improving engineering process and practices to conform to SNC guidelines and customer needs
- Clarify and communicate Corrigo objectives including detail understanding of client deliverables and success criteria
- Can organize Corrigo team members reporting directly to them for duration of project
- Specialized knowledge in the area(s) of Special Education, TESOL, or Literacy and Language Learning
- Specialized knowledge in the area(s) of Psychology, Special Education, TESOL, or Literacy and Language Learning
- Guide the client and team through the design implementation process including conceptual, process, design development and documentation and signoff
7
Skills For Manager, Programs & Production Development Resume
- Production-sourcing staff of the designated business entities, mainly US based
- Responsible for the preparation and submission of all clinical site forms and credentialing paper work of nurse anesthesia students for 14 clinical sites
- Estimate program efforts, costs, and risks supporting Sponsors and Stakeholders to make informed business decisions
- Identify project inter-dependencies including risks and mitigation plans throughout the program, so issues can be avoided altogether or resolved expeditiously
- Apply best practice project management methodologies for delivering engagements on-time, on-budget, and to specification
8
Skills For Manager Programs Aims Sustainment Resume
- Assess organizational capabilities and incorporate organizational change readiness methods into the program planning and execution processes
- Be influential and establish positive working relationships across all levels of the organization from individual contributor to C-suite executives
- Represents the customer and market viewpoint when leading the team to make technical and program decisions
- Defines program resource needs, and negotiates program resourcing plans
- Lead multiple complex construction project portfolios while managing risk and constraints
- Navigate a complex matrix organization and remove barriers to meeting project objectives
- Ensure that Florida based engineering design, documentation, and approvals meet the program schedules and budgets
- Provide technical support and engineering expertise to Business Development activities and product demonstrations as required
- Plan and execute engineering design, development, and production activities consistent with Customer quality, cost and schedule requirements
9
Skills For Assistant Manager, Programs Resume
- Knowledge regarding how operations are conducted and who to work with to ensure timely approval of activities or agreements
- Supports the Vice Dean with all program related initiatives including development, evaluation and accreditation
- Develops and maintains filing system to ensure program related and accreditation information is properly retained
- Assist the Vice Dean with the implementation of project plans related to the delivery of new and on-going professional development programs
- GM standards, including EHS
- Corrigo System Expert. Can Configure and guide customers through all aspects of the application
- Can navigate Corrigo and client internal processes and methods to achieve tasks for the client
10
Skills For Public Policy Manager, Programs Resume
- Strong interpersonal skills with an ability to interact with executive level external and internal clients as well as external team members (Client's Customers, IT representatives, etc.)
- Manage all aspects of business software/process re-engineering projects effectively and efficiently including, but not limited to scheduling, submittals, change orders. There is a limited budget responsibility in this role
- Instruct others on how to leverage Corrigo tools to transform and load data; and in some cases assist in the effort
- Supervisors assigned Corrigo resources for the duration of the project as it relates to the projects efforts
- Face to face and/or remote daily interpersonal interaction is usually required in order to perform the job.
- Direct, manage, implement, and evaluate department operations
- Establish department goals, and objectives that support the strategic plan
- Lead, motivate, develop, and train others
- Gather and analyze statistical and/or qualitative data to generate reports
List of Typical Responsibilities For a Manager Programs Resume
1
Responsibilities For Manager, Programs Resume
- Experience in aerospace field (preferably NASA KSC experience)
- Prior related work experience
- Manage, inspire and develop your team to deliver results, scale and grow their skills
- Experience leading and/or managing medium size engineering teams
- Coordinates all tasks associated with program starts including orientation, class scheduling, and student experience
- Two to four years’ experience in training and development field or managing programs is desired
- Experience providing systems engineering, integration, and system sustainment support
- Strong understanding of technology, process and organization
- Experience interacting with senior government staff on a routine basis
2
Responsibilities For Senior Manager, Programs Resume
- Experience in proposal development to include building of basis of estimate (BOE) and bill of material (BOM)
- Twelve (12) years of experience in Architecture, Engineering, or Construction Management, or commercial facilities construction industry
- Demonstrated knowledge of construction and project management processes, and purchasing/contract management
- Proven ability to lead multiple complex project portfolios while managing risks and constraints
- Demonstrated ability to manage multiple ongoing projects/programs simultaneously
3
Responsibilities For Senior Manager Programs Resume
- Spacecraft hardware and software development experience
- Experience with Florida Spaceport Industrial complex facilities and personnel
- Integration and test experience on large and complex spacecraft development programs
- Evaluates and measures the effectiveness of assigned programs
- 10+ Program management/director experience
- Build strong, collaborative relationships with business and HR partners as well as the broader HR organization
- Develop and track the success of strong relationships with campus, military, and diversity community partners that support our strategy and initiatives
4
Responsibilities For Senior Manager, Programs Team Resume
- Influence through strong relationships, expertise and data
- Proven ability to develop teams and maximize individual and team performance
- Relevant experience, in particular in industrial environments
- Accountable for monitoring budgets and identifies opportunities and problems and makes recommendations for funding reallocation as necessary and appropriate
- Basic understanding of Supply Logistics, EVMS, Cost Accounting, IMS development
- Interface with all program personal to ensure necessary lines of communication are open and information is flowing as required
5
Responsibilities For Manager Programs Aims Production Resume
- BS in engineering, science, or related discipline
- Thorough knowledge of systems engineering as applied to architectures and systems
- Through understanding of deployment readiness for personnel and end items to include how to build and maintain war readiness packages
- Successful track record of managing cross-functional program teams
- Communications Plan Development and Management
- Lead, develop, and inspire a project team – develop and implement strategies for organizational performance
- Employ creative problem solving – proactively identify multiple solutions, communicate issues and related impacts, and use influence to drive effective resolution of issues
- Prepare and deliver project updates/presentations to executive stakeholders
6
Responsibilities For Assistant Manager, Programs & Projects Resume
- Drive value through strategic management of project procurement and delivery
- Champion process improvements and actively identify new ways to improve processes and systems
- Ensure compliance with all regulatory (OSHA) and corporate governance requirements
- Managing day-to day student concerns and program advising needs (i.e., perform data entry and other clerical work as required for the project; assist with resolving participating teachers’ registration and other account stops; assist with retention efforts for participating teachers in the project
- Coordinating classroom-embedded support for teachers and monitoring fidelity of implementation for coaching provided by district staff (i.e., supervise data collectors; track research participants and assist with scheduling of classroom observations)
- Gathering data to draft and provide reports to project team, as needed (i.e., prepare, manipulate, and manage extensive databases of participating teacher information; prepare tables and reports summarizing teacher data)
7
Responsibilities For Manager, Programs & Production Development Resume
- Assisting with summer academy for project teachers' capstone experience (i.e., coordinate and plan summer academy under PI direction; communicate with secondary schools to recruit secondary student participants; process expenses and reimbursements related to the summer academy
- Develop with Project Managers the strategic project plan documents including Technical Baselines, Risk Management Plan and Gantt charts to meet long-term corporate goals and revise as appropriate to meet changing needs and requirements
- Plan, develop, monitor, track and document milestones and key project/program events
- Provide leadership and vision and motivate cross-functional project teams to achieve corporate goals though the implementation of the program/project plans
- Develop and communicate program/project goals and deliverables and evaluate progress to promote successful achievement of corporate strategic goals
- Manage the contractual, technical, and financial requirement of each program
- Oversee the management of the day-to-day aspects of program/project and scope
8
Responsibilities For Manager Programs Aims Sustainment Resume
- Ensure deliverables prepared by team are acceptable before submission to the sponsor/client
- Implement strategies to minimize deviations to the project/program plan, mitigate risks and ensure the program remains in alignment with the corporate goals
- Develop the technical and financial plans for proposed programs/ projects by assigning tasks to cross-functional groups and consolidating the information obtained
- Analyze the proposed plans for feasibility and fit within the overall strategic goals of the company and make recommendations to Senior Management
- Manage program contracts to ensure compliance, and to ensure budget and performance requirements are met
- Fully responsible for fiscal management of program accounts. Prepares ad hoc reports as needed
9
Responsibilities For Assistant Manager, Programs Resume
- Prepares budgets and operational forecasts, in coordination with the Director of SEEDS
- Prepares and/or oversees the preparation of all expenditure documents, such as expense reports, interdepartmental requisitions, PO’s, work orders, check requisitions, etc
- In charge of developing and distributing all Student Welcome letters for incoming students; including online and on-campus
- Responsible for all program scheduling for the Office of Professional Advancement, including but not limited to, online and on-campus programs
- Responsible for accuracy, timeliness and compliance with program and university policies and procedures
10
Responsibilities For Public Policy Manager, Programs Resume
- Prepares all faculty assignments based on faculty availability and teaching preference. Reviews all assignments for accuracy before submission and distribution. Maintains database for all signed assignments
- Serves a liaison for all lead Instructors, Part –Time instructors, current students, and alumni
- Organizes agenda for faculty meetings for all programs under the Office of Professional Advancement
- Responsible for direct customer service, interfacing with other departments to identify and resolve challenges to delivery of quality customer service and/or management information
- In charge of reviewing and updating content and information on the OPA website, including start dates, schedules, faculty information, Q&A section, and course information
- Meets with Assistant Director on a weekly basis to review program accuracy, student success, retention, and evaluations
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