Manager, User Experience Design Resume Sample
Ernie Fisher
280 Towne Canyon,
New York,
NY
+1 (555) 889 8474
Work Experience
Manager, User Experience Design
09/2015
-
PRESENT
Detroit, MI
- Identifies platform-level vision work that hasn’t yet been addressed, and pulls in the appropriate leaders to collaborate on strategy
- Actively collaborates with Product Managers and other Design Managers to develop, understand, and communicate the holistic platform vision
- Reviews UX strategies and designs proposed by designers, understands and communicates whether they align with the platform vision, and provides clear, actionable feedback
- Has final accountability for the quality of workflows, layouts, information architectures, content strategy, and designs related to solving specific use cases
- Prevents duplicative efforts in by understanding the work that is currently happening and planned for the organization
- Consults with Design System team on the philosophy and direction of the system
- Partners with Engineering and Design System team to determine strategy for capturing quantitative user metrics on the platform
- Manages cross-functional relationships with business partners (including Product Management, Engineering, Program Management, QE, etc.)
- Determines KPIs, drives teams to those KPIs, and communicates outcome regularly to leadership
Manager User Experience Design
08/2012
-
05/2015
Boston, MA
- Has regular 1x1s with all direct reports to understand current workload, solicit feedback about intra-organizational issues, provide performance feedback, and offer career mentorship
- Identifies and manages performance issues with direct reports, as needed
- Identifies when processes are missing or working inefficiently, and leads projects to resolve those issues
- Lead and manage a team of UX Designers
- Lead and manage domain experience design vision meeting long term business goals and user needs (as measured by KPI’s and user success metrics.)
- Partner with product management and technology to define strategy success metrics for assigned domains, including business goals and user needs for assigned domains. Partners with user research management to define user success metrics for assigned domains
- Evangelize UX design vision and the importance of UX design across the company, and acts as spokesperson and representative to senior management and outside departments, advocating for UXD involvement across all customer touch points
Senior Manager, User Experience Design
10/2007
-
07/2012
Philadelphia, PA
- Serve as a subject matter expert and thought leader on user experience design for assigned domain
- Oversees the user experience designs delivered by the UX design team for assigned domain and ensures business goals (as measured by KPI’s) and user needs (as measured by user success metrics) are met
- Develops and refines UX design processes best supporting strategic alignment, speed, and efficiency of operationalizing user experience design for the assigned domain
- Hire and retain top talent. Responsible for performance management of team members
- Responsible for staffing resources for projects and ensures project deadlines are met by team members
- Ensure the UX design team’s skills and staffing assignments are strategically aligned to project needs
- Manage third party consultants and vendor relationships as needed
- Develop the skills of UX design team members to support business needs and individual career aspirations. Develop talent through coaching and mentoring, and provides support and guidance to UX design team
Education
Briar Cliff University
2003 - 2007
Bachelor's Degree in Graphic Design
Professional Skills
- Strong thought leadership and UX design vision skills, including strong analytical, strategic, and conceptual design skills
- Leadership profile, advanced design skills, and excellent negotiation skills
- Excellent people-management skills with the proven ability to motivate others and foster teamwork
- Strong interpersonal, verbal and written communication, organizational, and problem-solving skills
- Demonstrated leadership and communication skills that result in a high performing team
- Effective manager of people with strong team-building and personal development skills
- Charismatic leadership style with excellent collaboration and communication skills
How to write Manager, User Experience Design Resume
Manager, User Experience Design role is responsible for design, leadership, software, business, technology, mobile, prototyping, digital, retail, training.
To write great resume for manager, user experience design job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, User Experience Design Resume
The section contact information is important in your manager, user experience design resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, User Experience Design Resume
The section work experience is an essential part of your manager, user experience design resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, user experience design responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, user experience design position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, User Experience Design resume experience can include:
- A portfolio of work demonstrating experience creating human-centered design solutions and showing ability to turn ideas into a strong creative vision
- Experience developing a strong team and creating a culture of followership
- Experience working collaboratively with multiple stakeholders to bring ecommerce experiences to customers
- Experience in digital design and usability, systematic approach to solving design problems with an established process, effective use case building
- Strong experience in software engineering lifecycle process
- Create a culture of holistic experience design thinking explicitly about every point of contact that impacts the client experience
Education on a Manager, User Experience Design Resume
Make sure to make education a priority on your manager, user experience design resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, user experience design experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, User Experience Design Resume
When listing skills on your manager, user experience design resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, user experience design skills:
- Deep knowledge designing for mobile apps and responsive web experiences; well versed in user interface design processes and methodology, including user-centered design
- Strong design and heuristic skills
- Strong leadership, project management, consensus-building, negotiation, and decision-making skills, coupled with sound judgment
- Effectively manage time, prioritize tasks, and work within deadlines with little supervision
- Effectively manage time, prioritize tasks, and work within deadlines with little supervision for the team and yourself
- Able to interact effectively with product and development teams at all levels, fostering strong relationships
List of Typical Experience For a Manager, User Experience Design Resume
1
Experience For Manager User Experience Design Resume
- Effectively manage the team to deliver on commitments in an agile environment
- Previous experience coordinating priorities and meeting deadlines
- Understanding of the latest digital experience frameworks; eg. Google’s Material Design
- Experience leading and delivering design projects, from design strategy through execution and branding
- Experience leading and delivering full life cycle design projects, from design strategy through execution
- Experience in developing mockups and prototypes for the purpose of user testing
- Proven ability to work across teams, synthesizing feedback and input from business leaders, product management, and delivery teams
- Experience is managing a globally distributed design team
- Experience managing design teams
2
Experience For Assistant Manager, User Experience & Design Resume
- Translate problem briefs into concepts and present the wireframes/mockups that lead to intuitive user experiences
- Work with clients to understand detailed requirements and design end-to-end user experiences that meet client needs and vision
- Build, grow, and manage a large team of user experience, industrial and user interface designers
- Support employees in setting and attaining professional and development goals
- Exceptional talent for producing novel, creative and appropriate UX designs and conveying ideas through graphics, diagrams, animation and prototypes
3
Experience For Senior Manager, User Experience Design Resume
- Work toward implementation and adoption of interactive design and design thinking approach
- Stay focused on customer/market needs leveraging voice of the customer feedback from various sources
- Utilize workshops and review sessions to guide the team from problem framing to conception to release
- Meet regularly with employees one-on-one for Pulse Conversations and coaching
- A great portfolio highlighting specific examples of where user-centered design methods were used to achieve measurable results
- Do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools
4
Experience For Manager, User Experience Design & Front Resume
- Desired – Working knowledge of Navy Federal’s Project Portfolio Management (PPM)
- Expertise in incorporating UXD work into Agile Scrum development processes
- Ensure team is trained on Macy’s processes, methodologies, standards, and engagement models
- Evangelize UXD within Eaton’s Electrical Sector businesses; establish and sustain partnerships with product teams to ensure that UX and UA is an integral part of product development
- Define rules of engagement for internal UX consulting services for Eaton’s Electrical Sector
- Fluency in best practices for web-based and native app visual design and front-end development, as well as strong knowledge of usability principles and techniques
- Raise awareness of team’s plans, insights and accomplishments in order to facilitate cooperation across departments and to build a highly performing, highly motivated team
- Recruit, screen and hire a small team of hungry, talented designers in Seattle
5
Experience For Senior Manager, User Experience & Design Resume
- Accelerate the growth and development of designers on your team by giving and gathering feedback on project progress, career development and overall satisfaction
- Champion the design process, pushing your team to take chances and explore big ideas before narrowing in on feasible, inventive solutions that consider the small details
- Partner with product management, engineering, user research, tech writers and other stakeholders to define the product direction, own the design execution and measure ongoing improvements
- Work with UX leadership and program managers to resource projects and continuously improve design processes in an effort to drive teams to execute more efficiently
- Lead and facilitate cross-functional, collaborative workshops with a variety of desired outcomes, such as generating ideas, soliciting feedback or building consensus
- Supports employee development plan and develop training strategy
- Collaborate with Senior Manager in defining vision and development strategy
- Produce deliverables such as wireframes, user flows, interactive prototypes, and visual assets for web and mobile
6
Experience For Manager, User Experience & Design Resume
- Utilize all available data points at your disposal, such as analytics and user research, and rely on your intuition to fill in the gaps
- Recruit, grow and manage UX designers
- Perform employee evaluation and career development
- Manage workforce demand and resource project assignments
- Mentor and coach employees on UX best practices
7
Experience For Product Manager, User Experience Design Resume
- Define, evolve and maintain UX practice standards and tools
- Manage programs and projects UX Design health status and provide support when escalation is required
- Establish practice governance and efficient communication with all groups involved with the UX practice
- Develop practice KPI`s and improvement measures
- Make our user experience stand out in the market with exception interaction, visual, and content design to ensure it a key driver of our company’s market position and success
- Experience in UX, Visual Design and user research
- Desired knowledge of Biller Direct services, User Experience in Financial Services, and Payments
- Immerse yourself completely in the Agile Management product domain. Deeply understand user needs, business goals, and supporting technologies and translate these into product design strategies
- Stay abreast of industry/technology trends relevant to the User Experience Design discipline
8
Experience For General Manager, User Experience & Design Resume
- Help to attract, recruit, retain, and develop top user experience talent
- Coach and mentor employees on career and personal development, team collaboration, and Agile practices
- Critique designs and constructively offer alternatives
- Proficient knowledge of ROI methods for UX and business context of UX impact
- Proficient ability to coach and mentor team members
- Recruit, hire, grow and retain a team of interaction designers
- Participate as a UX lead for one or more release trains
- Collaborate across the product organization on future concepts and the evolution of our products and services to help build and influence our roadmap
9
Experience For Senior Manager User Experience Design Resume
- Partner with research and analytics to ensure that solutions are properly evaluated, insights are clarified, and action is taken to address deficiencies in the design solution
- Partner with content strategy to ensure that all design solutions adhere to KBB voice and tone standards
- Produce concepts, wireframe flows, and prototypes to help the team deliver on their commitments
- Ensure all deliverables adhere to standards for quality and performance, as measured in terms of usability, consistency, style and business metrics
- Excellent communication, negotiation, and interpersonal skills with demonstrated ability to motivate and influence executives, business leaders, product managers and technology leaders
- Comfortable managing multiple complex projects, people and resources in a fast-paced, deadline-oriented, dynamic environment
10
Experience For Manager, User Experience Design Resume
- A portfolio chalked full of compelling and aspirational designs
- Basic understanding of the capabilities behind single page applications and web accelerators
- Design Strategy and planning (primary)
- Define, direct, and oversee the creative direction of our China Beijing team products
- Partner closely with Product and Engineering to be a strategic partner
- Leads the designated design management team and crew supporting programs. Supports the overall direction and strategy for the UX design function
- Think strategically and make decisions based on data
- Capacity to succeed under pressure
List of Typical Skills For a Manager, User Experience Design Resume
1
Skills For Manager User Experience Design Resume
- Demonstrate deep experience in user research, activities leading to product design strategy, planning, and design execution
- Strong ability to leverage metrics, optimization, and qualitative and quantitative research to inform and validate design decisions
- Work closely with Product Managers to help align product development with customer needs and effectively translate into best-in-class solutions
- Senior creative graphics design skills using the Adobe Creative Suite products, especially Photoshop and Illustrator, and Sketch
- Solid understanding of design principles with a strong eye for great design
- Possess strong interaction, user experience
- Demonstrated leadership experience working with business and technology leaders to set strategic and annual operating plans
- Experience as a user experience designer, researcher or similar role
- Experience as a visual designer, graphic designer, user experience designer, front-end developer or similar role
2
Skills For Assistant Manager, User Experience & Design Resume
- Effectively communicate ideas, design rationale and specifics of design approach
- Experience leading and/or managing distributed, high-performing design teams
- We offer a competitive rewards package with a few extra perks including 100% benefits coverage, free ice-time, and amazing discounts on sporting goods!
- Experience in creating and delivering world class design solutions
- Experience managing and directing creative projects
- Passion for delivering outstanding digital retail customer experiences
- Be willing to help teammates, share knowledge and experience with them, and learn from them. Be open to receiving feedback and constructive criticism
- International experience working with regional businesses and design teams
- Conduct ongoing product reviews to suggest enhancements and contribute to an improved user experience
3
Skills For Senior Manager, User Experience Design Resume
- Experience leading UX teams or agency creative teams
- Build lean design experimentation process with emphasis on rapid prototyping to validate assumptions
- Demonstrates ability to lead projects
- Demonstrated knowledge of best practices for digital design for a diverse set of digital platforms, especially mobile platforms
- Demonstrated ability to communicate abstract ideas and structures through graphic representations
4
Skills For Manager, User Experience Design & Front Resume
- Experience directing and guiding a team through a complete lifecycle of several launched projects
- Experience translating the business drivers that affect interactive communication, brands, and marketing
- Solid understanding of user research methodologies with ability to utilize it as support for design direction
- Have experiences in cross-national working environment
- Fluent in the languages, processes, and deliverables of each creative discipline: branding, design, editorial, user experience, and customer insight
5
Skills For Senior Manager, User Experience & Design Resume
- A solid understanding of information architecture principles and practices
- Experience with agile development methodologies and tools like JIRA, Asana and Pivotal Tracker
- Think horizontally and collaborate with teams to create a holistic product experience
- BA or MA in Human Factors Engineer or equivalent experience
- Able to lead, inspire, and organize design teams to deliver top notch experiences through user-centric design methodologies
- Experience directing and managing external design and development firms
6
Skills For Manager, User Experience & Design Resume
- Experience working with user researchers to understand the user’s needs and wants
- Experience in design strategy, both short-term trends and long term vision and how they apply to brand and product planning
- Experience creating low-fidelity to high-fidelity prototypes
- Champion UX, lead the strategy to ensure the evolution and integrity of design solutions and influence the customer experience
- Create and contribute to GTB UI/UX framework and information architecture decisions in order to transform and simplify a complex B2B experience
- Strategize web, and mobile design experiences and work with team through to implementation
- Establishes and enforces team processes and programs to improve effectiveness and productivity
- Visual and interaction design, with 5 years of Experience Design or equivalent
7
Skills For Product Manager, User Experience Design Resume
- Six (6) years relevant work experience
- Consistently apply user research methods to validate design ideas and direction
- Develop strong relationships with the product and development teams in our business unit
- Collaborate, test, refine and validate your designs with the team and the product’s end users
- Experience leading UX research initiatives and usability studies
- Experience managing processes that drive innovative solutions
- Fluency in best practices for web-based and native app interaction design, as well as strong knowledge of usability principles and techniques
- Experience with ERP systems (SAP, etc.)
8
Skills For General Manager, User Experience & Design Resume
- Advocate for and demonstrate adherence to the KBB user centered design process
- Demonstrated Leadership ability with
- Deep understanding of user experience design and usability
- Demonstrated ability to align team’s work to the overall vision and obtain buy-in support from the organization
- Proven ability to lead, motivate and influence team members and business counterparts
- Translate business questions and needs into user experience requirements
- Assists with research associated with user experience design projects, directions, and/or technologies
9
Skills For Senior Manager User Experience Design Resume
- Proactively seek opportunities to improve the content product experience for our brand
- Proactively seek opportunities to improve the China product experience for our brand
- Experience in both interaction design and visual design
- Recommending UI/UX strategies commensurate with market opportunities, technology developments, emerging trends and industry bestpractices
- Manage all aspects of UXD staffing, training, managing, and product deliverables end to end for up to 20 simultaneous hardware and software projects
10
Skills For Manager, User Experience Design Resume
- Provide UXD budgeting, scoping, and project definition creation one or more product lines
- Knowledge of interviewing methodology, ideally as it relates to conducting user tests and/or direct observation research methods
- Deep understanding of iOS and Android UI conventions, including the HIG and material design
- Familiarity with prototyping using tools such as Framer.js, InVision, Axure, Adobe suite, AfterEffects etc
- Provide project management documentation and tracking for projects with UX components
- Application of design thinking tenants and user centered design principles
- Work with editorial teams to accurately identify and document editorial specifications from designs while accounting for bilingual differences and constraints
- An understanding of HTML/CSS/JavaScript to help realize your design vision
List of Typical Responsibilities For a Manager, User Experience Design Resume
1
Responsibilities For Manager User Experience Design Resume
- Functions as an advisor to employees regarding tasks, projects, and operations
- In a hands-on design capacity working for a digital agency, a publisher, or in a client-side creative studio
- Anticipate customer needs by incorporating research, strategy, and analytics
- Researches, designs, and proposes user research plans across a particular functional domain of responsibility
- Determines user research methodologies to optimize data collection
- Interacts with stakeholders to determine requirements and set expectations
2
Responsibilities For Assistant Manager, User Experience & Design Resume
- Creates user scenarios and stories to coordinate with other teams
- Leads user research sessions
- Analyzes research results to inform design and development
- Presents results to stakeholders
- Organizes and prioritizes group responsibilities/objectives while meeting department, division, and corporate goals. Ensures that projects are completed and implemented in a timely manner while following established procedures and schedules
- Communicates and represents departmental interests to staff, other departments, divisions, and various management levels as necessary
- Provides technical leadership as appropriate for projects and corporate initiatives; trains, guides and manages activities of staff
- Collaborates with divisional and cross-divisional managers and teams to ensure quality, consistency, and innovation among products and corporate initiatives
- Fosters design consistency, integration, and innovation (as appropriate). Coordinates the creation and implementation of quality standards and design processes for products
3
Responsibilities For Senior Manager, User Experience Design Resume
- Makes decisions on resource assignments and personnel issues. Sets performance standards and provides ongoing performance feedback to employees. Interviews and hires new employees as required. Encourages and fosters individual professional growth, as well as teamwork among employees
- Keeps current on relevant industry trends and standards
- Assists with the design for a functional area, product, or solution
- Engages with upper management in major decisions and complex issues
- Administers and executes policies and procedures that typically affect individual employees
- Participates on cross-divisional teams for corporate initiatives
- Clearly understand challenges and concerns, and develop resolutions
- Work independently and cooperatively in a diverse group
- Manages UX Managers and UX Designers
4
Responsibilities For Manager, User Experience Design & Front Resume
- Define, direct, and oversee the creative direction of our rich content products
- Manage, coach, and provide directed feedback to product designers and leads to deliver the final product
- Communicate regularly with the Bay Area teams to ensure teams continue to stay in sync
- Demonstrates knowledge of existing and future product and service offerings. Supports strategy and positioning for design that accurately and persuasively reflects Vanguard's philosophy and communication approach with clients
- Partners with the Communications & Marketing teams across Vanguard to establish and maintain consistency in UX Design practices across the organization
- Supports forecasts future design technology needs and proposals with IT. Collects and shares research from a variety of sources, internal/external experts, the Web, books, etc. to stay abreast of design tools and techniques
- Lead the definition and implementation of our digital UX approach and best practices in partnership with Ecommerce and Marketing teams, embracing creativity, data, and a constant focus on the customer
- Lead by example: create, and direct vendor partners in the creation of, journey maps, navigation flows, prototypes, wireframes, and interactions that are Customer-centric
- Contribute UX and Design thought-leadership to a highly collaborative team of Ecommerce, IT, and Brand Marketing professionals with a focus on converting strong conceptual thinking and strategy to impactful and intuitive experiences
5
Responsibilities For Senior Manager, User Experience & Design Resume
- Proven success executing high-quality UX deliverables, including prototypes, concept diagrams, user scenarios, wireframes, flows, experience maps, design patterns and annotated comps
- Excellent knowledge of relevant design software (Photoshop, Illustrator, or Sketch, Invision, etc )
- Desired – Working knowledge of Navy Federal’s functions, philosophy, operations and organizational objectives
- Present cohesive design approaches to a non-design audience (including business, product, and technology teams)
- Familiarity with web and mobile (native) technologies
- Design and deliver user stories, user journeys, and mockups optimized for a wide range of devices and interfaces
- Own design deliveries of the team
- Manage stakeholders, communicate with clients, manage escalations in an onshore-onsite engagement model
6
Responsibilities For Manager, User Experience & Design Resume
- Iterate designs and solutions efficiently and intelligently
- Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval & sign-off
- Familiarity with the bank’s digital products
- Demonstrated ability to develop analytical deliverables specific to user experience design and information architecture, including site maps, user archetypes, user personas, user flow diagrams, heuristic analyses, functionality audits, cognitive walkthroughs, wireframes, etc
- Knowledge of the unique affordances and constraints of different digital development platforms, incl. iOS, Android, and common web design UI frameworks
- Rapid user-centered interaction design skills and user interface prototyping for mobile applications and websites using Axure, Proto.io, Flinto, Microsoft Visio and other wire-framing and prototyping tools
- Confident delivering presentations to small audiences and senior management
- Background in both mobile and desktop web and/or app development
7
Responsibilities For Product Manager, User Experience Design Resume
- Grasp multiple product requirements and scope design work accordingly with careful attention to detail
- Initiate and direct on design driven projects to influence on product roadmap
- BA/BS in Design Required, preferably in UX related fields of HCI, Industrial Design, Product Design, Architecture or Graphic Design
- Handle complex client situations and interact with all levels within Vanguard organization, as well as in clients' organization
- Management experience with a demonstrated track record of success in designing multiple simultaneous, complex systems in a fast paced, collaborative environment
8
Responsibilities For General Manager, User Experience & Design Resume
- Able to dive into the details (when needed) in order to keep management well informed on status
- Deep knowledge designing for native apps and responsive web experiences; well versed in user interface design processes and methodology, including user-centered design
- Expert project management and prioritization skills; manage multiple projects simultaneously at the various stages of their development; effectively delegate responsibilities and tasks to staff managers and designers
- A recent portfolio is required to apply
- Expert with Sketch, Photoshop, or other design tools
9
Responsibilities For Senior Manager User Experience Design Resume
- Understand and distill complex problems into clean solutions
- Participate in the on-going monitoring and analysis of Scotiabank’s digital products, to achieve exceptional customer experience and “best of class” ratings, by
- Demonstrated leadership experience leading, developing, and managing User Experience designers from different disciplines
- Assist in the development of the Bank’s Digital Banking strategy by
- Support the implementation of all strategic and tactical business plans to ensure the achievement of UX business objectives
- Provide a high level of technical acuity with a thorough understanding of front end technologies and understand limitations, constraints and when to push boundaries
10
Responsibilities For Manager, User Experience Design Resume
- Continually learn and grow skills by understanding the user experience landscape and keeping up to date with the latest interaction trends and practices
- Lead the strategic planning process with the UX team for new products and features as they relate to the overall customer experience
- Strong portfolio clearly identifying contributions to project
- Critique and provide insightful feedback to ensure designs adhere to our design system, are strong solutions and of high-quality
- Development and execution of design research methodologies or user testing protocols in a rapid development environment
- Review and delivery of artifacts across various project teams that include user flows, mockups, and interactive prototypes to articulate and rationalize solutions to stakeholders, product managers and development teams
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