Market Operations Resume Sample
Abigale Doyle
8420 Wyman Road,
Boston,
MA
+1 (555) 122 5234
Work Experience
Market Operations Manager
04/2016
-
PRESENT
Philadelphia, PA
- Reduce total Supply Chain Costs
- Accurate and timely reporting and forecasting
- Motivated and high performing team
- Conduct detailed analysis of trading data across all DEBT & EQUITY products globally, providing insights into trends and trader behaviour across all businesses and regions
- Manage risk cases covering investigation and follow up within the defined timeframes
- Apply this analysis to refine and improve Key Risk Indicators used in the platform (including definition and acceptance testing)
- Identify opportunities for improving data quality and reducing ‘noise’ and false positives
Market Operations Analyst
05/2012
-
01/2016
Dallas, TX
- Regular face off to work with and support requests from Front Office Supervisors, CB&S Conducts & Controls and various CB&S product areas business control units
- Co-ordinate efforts in implementing the changes to processes, system feeds, Key Risk Indicators, management information and workflow changes (including definition and acceptance testing)
- Implement strategy, standards and policies as the function expands across APAC and Globally
- IPMP: Ongoing training. Monthly administrative meetings. Back up scheduling for overflow projects, PTO and long term leave. Ensure corporate policies and protocols are adhered to
- Train new hires on Dealio and company protocols
- Respond to inquiries from member firms, issuers, SRO’s, other FINRA departments, and vendors
- The position is based in Bratislava
- Lead an operations team responsible for managing order level execution while surpassing service and experience metrics
Market Operations Engineer
08/2008
-
12/2011
Detroit, MI
- Drive growth and profitability in the business by ruthlessly managing the P&L; understand the key business levers and effectively execute them
- Effectively communicate learnings from analysis of the business to provide recommendations cross functionally with Product, Sales, Marketing to ensure that we’re pacing ahead of targets
- Network within your market by building and strengthening relationships with strategic restaurants, corporate clients, and drivers; these are key constituents in our marketplace and important to our growth
- Work closely with Senior Market Operations Leadership to identify opportunities and deliver on service, profitability, and growth expectations
- Yrs. of management / team leadership experience with the ability to develop team dynamic, identify talent, and foster growth
- Passion to understand new things and solve problems in creative and unconventional ways
- Manages customer service experience: friendly, positive, can handle difficult situations
- Thrives working in a fast-paced environment with ambitious goals
Education
University of Phoenix - Nashville Campus
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Experience in a role requiring strong prioritization / organizational skills and strong interpersonal skills including telephone etiquette
- Strong conflict resolution skills and people/performance management skills
- Demonstrates skills in multi-tasking and prioritizing information and projects
- Demonstrates strong analytical, organizational and critical thinking skills
- Prior experience developing /cultivating relationships with IPA’s, including experience with California provider risk groups
- Project management skills with the ability to: Develop and meet deadlines while understanding shifting priorities
- Strong skills in Microsoft Office Suite, including Excel, Access, and PowerPoint. Generally familiar with CRM systems and reporting tools
How to write Market Operations Resume
Market Operations role is responsible for analytical, microsoft, leadership, reporting, excel, interpersonal, database, retail, coaching, crm.
To write great resume for market operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Market Operations Resume
The section contact information is important in your market operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Market Operations Resume
The section work experience is an essential part of your market operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous market operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular market operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Market Operations resume experience can include:
- Excellent leadership skills and the ability to prioritize and drive multiple projects and teams
- Maintains effective network support services by working effectively with the Medical Director, Market Medical Director and other departments
- · Strong leadership skills and understanding of group processes, teamwork, and site/cost center based management
- · Strong communication skills at all levels, including provider relations
- Effective communication skills and ability to influence others and lead change; interpersonal savvy
- Strong Microsoft (PPT, XLS) skills
Education on a Market Operations Resume
Make sure to make education a priority on your market operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your market operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Market Operations Resume
When listing skills on your market operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical market operations skills:
- Controls oriented profile with strong analytical and problem solving skills
- Possesses excellent problem-solving skills
- Strong client management experience, having demonstrated an ability to identify, communicate and manage risks with client executives
- A strategic thinker with strong leadership skills
- Demonstrates leadership skills with ability to work collaboratively in matrix environment to produce results across functional teams
- Problem-solving ability and strong analytical skills
List of Typical Experience For a Market Operations Resume
1
Experience For Market Operations Manager Resume
- Use your technical and problem-solving skills to resolve large and complex business problems
- Regular Facebook and Instagram user, with a passion for the product and ensuring good user experience
- Experience querying and scripting in SQL, VB, Python, and/or R
- Proven People management and leadership capabilities
- Develops and implements new or improved processes and procedures for operational effectiveness and efficiencies in collaboration with market teams
- Data analysis experience -able to dissect business issues, analyze large amounts of data, and draw actionable conclusions
- A self-starter and be able to multitask different priorities of work in a fast-paced, rapidly-changing environment
- Partner with Flagship MVP and Flagship facilities team to prioritize requests and implement best practices
2
Experience For Manager, Market Operations Resume
- Operates and maintains Warehouse equipment and facility
- Research and consolidate economic and market data to identify trends and prediction environments
- A proven ability to maintain a high level of organization and service, manage multiple projects and timelines
- Strong attention to detail; digs into all of the minutiae and understands every aspect of the business; drives precise execution with team
- Ensuring BAs are performing at a high level
- Monitoring & follow-up of discrepancies resolution
3
Experience For Market Operations Analyst Resume
- Reporting and communication to the impacted stakeholders (MO, BO, IT) and management
- Handling counterparty responses to confirmations/contracts as well as receipt/review/response to third-party paper
- Working knowledge of Excel and SQL
- Assist with setting up plan structure and billing, eligibility collection and database loading
- Evaluate store spending and make recommendations regarding overtime, supply ordering, etc
- Responsible for justifying, implementing, and evaluating product promotions
- Assist with revenue and expense forecasting as it relates to year end budgeting
4
Experience For VP, Market Operations Resume
- Assists in the selection, training, and retention, with the supervision of the Market Manager, of Material Handling and Clerical Associates
- Provides direction, coaching, and counseling to facility leadership team
- Academic focus in marketing, engineering or similar subject matter
- Manage and interface with local support teams including Marketing, Finance, Research, Facilities and IT
- Administrative management, onboarding and training
- Work with Issue Resolution Specialists regarding claims projects, escalated customer issues, and trending analyses
- Own the creation and measurement of ongoing health plan partner reporting and functions
5
Experience For Manager Market Operations Resume
- Lead a Field Operations team providing operational support to in-market teams
- Help coordinate and scale all business support resources to the local market’s needs: finance, marketing, HR office services, IT (metrics evaluation)
- Coach BAs for continued growth in their positions and how to implement best practices for a proactive approach to supporting the brokers
- Daily controls and monitoring of the reconciliation between BO and Custodians databases
- Identification and follow-up of the enhancements requiring IT action plans
- Investigations and data providing on CIB ITO demands
6
Experience For Market Operations Specialist Resume
- Creates the framework for advance troubleshooting and root cause resolution of operational issues specific to the products supported
- Work closely with Accounting to ensure the accuracy and timeliness of Capforce/Dealio updates
- Preparation and/or review of midstream, downstream, shipping, storage, and terminal contracts and related service agreements
- As global business needs can shift rapidly, involvement working with different geographical locations would be considered an advantage
- Coordinate training efforts and confirm execution for compliance, procedural changes and new systems implementations
- Share feedback related training and instructional resources and practices with US Retail Operations to develop consistency within and across markets
7
Experience For Market Operations Engineer Resume
- Assist in preparation for strategic planning meetings
- Help clients design and implement transformative solutions and work collaboratively with key stakeholders using influence and win-win negotiation
- Use and training of team members on company systems
- Work collaboratively with the heads of centralized operations regarding local market issues
- Educate providers on billing issues, portal navigation, claims policies, and other information
8
Experience For Group Market Operations Growwwer Resume
- Manage real-time operations, including the workload and balance service levels across multiple platforms
- Identify and drive process improvement efforts and cross-functional projects, collaborating often with the Product and PMO teams
- High emotional intelligence, a can-do mentality and a creative approach to problem solving
- We deliver favorites every day. Join us as we move eating forward
- Partners with Branch Managers to implement warehouse operational improvements such as warehouse layout and flow changes, 5S, process and staffing optimizations
- And Of Course, Perks!
- Able to adapt and lead others through change
- Technology competent and self-sufficient (MS Office)
9
Experience For Market Operations Engineer, Senior Resume
- Create frameworks to evaluate complex problems and present a clear recommendation for how to proceed
- Ensure timely communication and implementation of changes as applicable
- Operational responsibility to ensure the successful implementation of key strategic initiatives within the region/market (i.e. RISE) as applicable using the Deployment Planner and UARG
- The ability to partners with stakeholders throughout the change process to understand and address emotional reactions and maintain commitment to the change agenda
- Competitive pay + overtime opportunity
- In collaboration with the Florida Market Director, develop and execute the operational aspects of the business’ annual plan
- Engages communities to enhance the Company’s image and build mutually beneficial partnerships
- Controls of the availability, quality and exhaustiveness of reconciliations files
10
Experience For Market Operations Associate Resume
- Follow-up of BO Vs Custodians discrepancies
- Controls of the discrepancies allocation
- Identification of abnormal practices / operational incidents
- Alerts and escalations to the management if needed
- Plans, organizes, directs and leads market initiatives and the implementations of CareSource, client, program, and State initiatives
- Ensure successful execution and completion of market initiatives that drives operational improvements
- Incorporates industry standard, best practice project management tools and techniques in market initiatives
- Recognizes and proactively manages operational dependencies and risks across market operations initiatives portfolio through effective change and risk management controls
List of Typical Skills For a Market Operations Resume
1
Skills For Market Operations Manager Resume
- Maintains effective network support services by working effectively with the Medical Director, Market Medical Director, and other departments
- Excellent oral and written communication and interaction skills
- Strong Financial background and staff management skills
- Demonstrates proficient technical skills with common business applications such as SQL, EXCEL and PowerPoint.
- Strong organizational skills; attention to critical path activities and follow-up are key
- Strong analytical and communications skills; ability to synthesize qualitative and quantitative data and provide concise summaries and informed recommendations
- Detail orientation and project management skills combined with an ability to prioritize work
2
Skills For Manager, Market Operations Resume
- Excellent computer, written, and communication skills
- Hypothesis driven, with strong analytic skills to identify trends, highlight target areas and develop corrective action plans
- Strong analytical, quantitative skills and financial acumen
- Collaborate effectively across products, teams and business areas to deliver robust and effective services and development
- Leadership skills in selecting, assessing, coaching, and developing managerial talent, preferably in a retail environment
- Experience in client facing / consulting and proven ability to interact with and influence clients at all levels
- Experience working a role where there has been demonstrated success with Client Relationship Management
3
Skills For Market Operations Analyst Resume
- Manage ongoing and new health plan-related projects effectively
- Communicate effectively with different audiences and present complicated information clearly
- Three to five years’ relevant experience; or a combination of education and experience
- Able to effectively identify business problems, assess proposed solutions, and understand the needs of business partners and stakeholders
- Communicate effectively with executive and senior leadership
- Microsoft Office skills (e.g., Excel formulas and pivot tables), including Sharepoint
- Hypothesis driven, with analytic skills to identify trends and highlight target areas
- Demonstrate proven track record of positive engagement and outcomes
4
Skills For VP, Market Operations Resume
- Communicate effectively with all layers of the organization
- Credentialing experience / background
- Experience in retail or office management including but not limited to dispatch and scheduling, inventory and fleet management and serving customers
- Provide leadership and coaching to peers in the market by developing and maintaining strong relationships built on integrity and collaboration
- Experience budgeting, adhering to budgets, re-forecasting and workforce projections
5
Skills For Manager Market Operations Resume
- Proven record of developing people, coaching, advisory and conflict management
- Self-reliant and motivated with a proven record to work in a changing environment, leading positions as well as independently
- Experience in assembling and leading high performance teams
- Excel at multi-tasking and task prioritization when supporting multiple people & teams
- Experience creating and monitoring performance scorecards and/or performance metrics
- Experience driving and executing customer focused strategies
- Champion in branch coaching routines to Field Operations Specialists; provide effective feedback and reinforce importance of having client “top of mind”
- Accountable for the operational soundness for the Markets and ONE Region, supporting RBC strategies and improving client and partner experience
6
Skills For Market Operations Specialist Resume
- Accept and successfully executes change while supporting employees through proactive communication, issue resolution, and effective decision-making
- Experience coding web based reporting in JSON, PHP, and CSS
- Base salary range of $150,000-$190,000 annually, depending on qualifications and years of experience
- Highly motivated with extensive experience in managing the delivery of program initiatives
- Able to leverage networks and maintain effective working relationships with a range of stakeholders
7
Skills For Market Operations Engineer Resume
- Responsible for providing proactive support, advice and counsel to the Regional Vice President (RVP), Branch manager & staff on operational effectiveness
- Experience executing formal change management techniques
- Experience influencing others without direct authority
- Strong working knowledge of Accountable Care Organizations
- Experience in employer supporting health care (ASO, managed care)
- Experience in the digital ads industry and brand marketing
- Experience within a marketing strategy or operations environment
- An Understanding of the business and align communications priorities to business goals
8
Skills For Group Market Operations Growwwer Resume
- Evaluates operational process effectiveness for accomplishing market goals and objectives; manage operational process improvement activities
- Builds strong working relationships with all departments within Operations
- Consulting, start up operations, or analytics experience
- Ensures the maintenance of inventory bins, receipt of inbound goods, return processing, and outbound shipments
- Create an ongoing and open dialogue with the business stakeholders to deliver effective and superior results relative to the support team
9
Skills For Market Operations Engineer, Senior Resume
- Provide effective business process solutions to meet or exceed internal and external customer service level agreements and expectations
- Demonstrate leadership ability to manage and motivate a cross-functional team with no direct authority for the team
- Work independently and manage multiple priorities simultaneously across the organization
- Good knowledge of functions within Supply Chain and Retail and how they contribute to the process
- Management level experience
10
Skills For Market Operations Associate Resume
- Updates the RVPs and Branch Managers, as required, on operational effectiveness of their units
- Management experience
- Demonstrates ability to develop and execute action plans to meet goals and objectives
- Demonstrates managerial and leadership abilities
- Demonstrates ability to communicate clearly and concisely with Senior Management
- Formal management/supervisory experience (i.e. employee selection, training, coaching, and development, as well as process management)
- Demonstrated commitment to high professional ethical standards and high comfort level working in a diverse environment
- Related, progressively responsible experience in business analysis and/or business intelligence
- Professional experience, preferably with a focus on data analytics
List of Typical Responsibilities For a Market Operations Resume
1
Responsibilities For Market Operations Manager Resume
- Demonstrated successful experience working in a demanding, high performance work environment and team oriented culture
- Strong working knowledge of Medicare health care operations, including HEDIS, HCC/RA Coding, and Medicare Advantage
- A self starter and be able to multitask different priorities of work in a fast paced, rapidly-changing environment
- Proven ability to think and act strategically, but also willing to “roll up sleeves.”
- Managing and facilitating the resolution of live service and post trade service issues for all London Stock Exchange markets and the Turquoise equity market
- Monitoring the reporting process
- Assisting Front Office with middleware and regulatory reporting queries
- Ensuring BA’s are performing at a high level
2
Responsibilities For Manager, Market Operations Resume
- Engaging and influencing others
- Generating ISDA, German, EFET, and other compliant Confirmations as well as drafting Long-Form Confirmations
- Ongoing professional development and training
- Willing to travel weekly throughout the market to maintain on-site presence at local branches
- Investigating exceptions in the dealset internally and at the regulatory repository
- Coaches and develops co-workers to secure a high performing organization with the right long term competence including succession planning
- Verify deal representation in trading system for Physical Commodity deals including verification of Broker confirmations
- Performs engineering studies using the ERCOT network models to analyze conditions and events on the system
- · Ability to take initiative and exercise independent judgment, decision-making, and problem solving expertise
3
Responsibilities For Market Operations Analyst Resume
- Proactive, motivated and willing to absorb new concepts, organization and IS in a challenging environment
- Works closely with leadership to establish, communicate, and perpetuate the corporate vision, ensuring appropriate communication to stakeholders
- Ensures portfolio-level operational readiness through ongoing communications to senior management, stakeholders and sponsors
- Assists with and manages business projections, forecasting and budgets, both financially and with timelines, for assigned projects
- Design, develop, and maintain reporting tools to support OEM Sales group
- Provide market analysis and recommendations related to target markets for parts sector implementation based on purchasing habits
- Perform customer analysis related to use of our products, opportunity, buying trends, risks, etc
- Conduct supplier analysis to assist the team for client presentations, related to usage/sales metrics, buying trends, sales program analysis
4
Responsibilities For VP, Market Operations Resume
- Perform sales/marketing analysis to assess programs (incentives/trials) & their impact
- Provide customer reconciliation by synchronizing all CCC systems, to provide an accurate picture of customer bases
- Prepare presentations, analyze data, develop reports and other activities to support planning for and successful execution of client meetings
- Partner with IT and Sales/Trading on systems enhancements and product development
- Expect approximately 20% travel, including international
- Communicate and present complex analyses and ideas both orally and in writing
5
Responsibilities For Manager Market Operations Resume
- Possess tertiary qualifications in accounting, finance or a related field
- Address and resolve all risk related issues for the Market ensuring swift resolution within acceptable time frames
- Ensure the successful implementation of key strategic initiatives within the region/market (i.e. RISE) communicating with RVP / market leaders
- Recommends and implements innovative reporting methodologies
- Develop and deliver internal and external progress updates for ongoing projects
6
Responsibilities For Market Operations Specialist Resume
- Track record of ownership and tenaciously looking for ways to get results & improve the status quo
- Coach to market initiatives that focus on reducing potential losses
- Ensure all ISO requirements, including various registrations, are correctly implemented
- Support the structuring of complex long-term agreements and propose new products for the Origination team to sell
- Understand and analyze risk and return relationships within an expanding multi-state wind energy portfolio context
- Assist the Market Operations team with recommending strategies to manage risk and enhance returns
- Contributes to the strategy/business plan and goal setting for the Service Business Fulfillment
- Supports the development of common solutions by contributing to matrix and competence networks
7
Responsibilities For Market Operations Engineer Resume
- Is responsible to implement operational working routines and systems
- Leads in a way that IKEA culture and values are integrated into every day’s ways of working
- Enjoys interacting with many different people and networks from within and outside IKEA and utilizes their contribution to the goal that has been set
- A passion for developing people and talent
- Involvement in testing of project work to meet changes in regulatory rules
8
Responsibilities For Group Market Operations Growwwer Resume
- Interacts heavily within business partner group, and business integration, and enterprise services
- Responsible for supervision of market personnel to include hiring, training, coaching and development to maximize staff performance and technical expertise through clearly defined objectives and leadership
- Participates in strategic and operational planning for the assigned market(s) and facilitates the execution of the plan within that assigned market
- Identifies, directs, communicates and executes continuous quality improvement activities or processes to ensure initiative outcomes are met
- Participates in development and implementation of systems that support network operations and network management
9
Responsibilities For Market Operations Engineer, Senior Resume
- Delegate, monitor and control work progress on key metrics, initiatives/action plans, staff productivity and administrative expenses
- Overall responsibility for the selection of additions to the primary care network. This includes creation of strategic plan, training of the staff to carry out the strategic plan, negotiation of the contract as well as overall implementation of new primary care provider groups
- Handles complex and/or difficult provider inquires and/or problems and facilitates resolution of provider issues. Continuously strive to ensure that favorable relationships are maintained while ensuring the interest of the organization
- Analyzes data while collaborating and/or participating in discussions with colleagues and business partners to identify potential root cause of issues
- Understands payer relationships within market and ensures any operational issues are visible to the appropriate parties and ensures issue resolution
- Develop repeatable methods to normalize data so that it is consumable (examples - vendor names, part types, services)
- Provide market coverage, analysis and recommendations by part type and determine what the overall opportunity is for suppliers in a given region
- Conduct supplier competitive analysis - measure & assess impact/trends of competitors to CCC
10
Responsibilities For Market Operations Associate Resume
- Professional experience in data analysis, business analysis, operational reporting, marketing analysis, consulting, quantitative market research or financial analysis
- Assist with past due collections and adjustment requests
- Review and approve expense reports and ensure that T&E guidelines are met
- Review and approve check requests
- Prepare materials such as plan documents and provider education aids
- Accurately load contract amendments
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